Receptionist / Cashier Resume Samples

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MK
M Kub
Margaretta
Kub
9883 Lynn Brooks
Chicago
IL
+1 (555) 305 8905
9883 Lynn Brooks
Chicago
IL
Phone
p +1 (555) 305 8905
Experience Experience
07/2015 present
Chicago, IL
Service Cashier / Receptionist
Chicago, IL
Service Cashier / Receptionist
07/2015 present
Chicago, IL
Service Cashier / Receptionist
07/2015 present
  • Properly document charge purchases according to the policies established by the office manager
  • Complete the accounting section of the repair order as directed by the business manager
  • Maintain the effective labor rate control forms as directed by management
  • Professional appearance and outstanding work ethic
  • Provide the customer with the proper change and/or receipts
  • Maintain the appearance of the showroom & work area
  • Perform basic administrative and other duties as assigned
02/2010 01/2015
Philadelphia, PA
Cashier / Receptionist
Philadelphia, PA
Cashier / Receptionist
02/2010 01/2015
Philadelphia, PA
Cashier / Receptionist
02/2010 01/2015
  • Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers
  • Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price
  • Makes change and issues receipts to customers
  • Greet and assist customers who enter the store showroom
  • Assist with filing in service department and accounting office
  • Answers customer questions about service performed or products purchased, or refers them to someone who can
  • Keeps work area neat and clean
05/2004 01/2010
Houston, TX
Receptionist / Cashier
Houston, TX
Receptionist / Cashier
05/2004 01/2010
Houston, TX
Receptionist / Cashier
05/2004 01/2010
  • Perform other duties as assigned by management
  • Provides refunds to customers for returned merchandise or as directed by managers
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
  • Responsible for printing out estimates, invoices and accepting payment for completed service work
  • Previous administrative work a plus
  • Other duties to be determined by management
  • Assists with clerical duties as requested
Education Education
Associate’s Degree
Associate’s Degree
Kaplan University
Associate’s Degree
Skills Skills
  • Availability to work nights and weekends
  • Excellent communication skills; both written and verbal
  • Ability to multi-task in a fast paced work environment
  • Working knowledge of Microsoft Office Suite
  • Possess an acceptable driving record and valid driver's license in your state of residence
  • Professional work environment, with job training and advancement opportunities
  • Health, Dental, Vision, Life, and Disability insurance
  • Provides a safe environment for all employees, customers and visitors
  • 401(k) plan with company match
  • Paid Time-Off
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1

Cashier / Receptionist Resume Examples & Samples

  • Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers
  • Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price
  • Answers customer questions about service performed or products purchased, or refers them to someone who can
  • Acts as backup to switchboard operator
2

Receptionist / Cashier Resume Examples & Samples

  • Greets & communicates w/ patients in friendly, confident & courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears & concerns regarding procedures
  • Determines status & nature of examination; recognizes & responds appropriately to special problems & scheduling requirements based upon type of procedure & available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels
  • Determines & explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization & billing procedures; requests letters of preauthorization of pre-approval if indicated
  • Obtains, extends, computes, & verifies variety of charges pertaining to services rendered, health plan dues, & medications etc.; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks & credit slips; issues receipts accordingly
  • Operates computerized cashiering system by entering transactions to post appropriate charges for services & supplies; refunds customers for overpayments of various services w/in authorized limits; assures all appropriate documents & signatures are obtained; enters refunds in computerized cashiering system
  • Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report &/or transaction reports. reconciles & resolves any discrepancies; reports to lead or supervisor as appropriate
  • Prepares & processes bank deposits; prepares & logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders & maintains change fund; buys & sells change from department cashiers; resolves any discrepancies; compiles data & information for special & routine reports, studies, & statistics as requested; uses up-to-date charge schedules & price lists for use in calculating charges & quoting estimates
  • Receives, verifies, logs&secures deposit bags from other departments; prepares, compiles, & logs deposit bags for armored car pick-up; compiles, analyzes & trends data&information as necessary for special&routine reports, studies, statistics as necessary
  • Receives telephone requests from patients, nursing & other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments & examination preparations for all modalities at all clinics
  • Collects, documents & correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders & other pertinent information into Radiology Information System
  • Reviews written instructions w/ patient on pre-examination preparations & forwards questions to technical staff as necessary; explains importance of complying w/ preparations; distributes preparation substances necessary for procedure
  • Informs waiting patients of important changes in departmental operations that adversely affect service &/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure
  • Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted
  • Identifies & quotes patient co-pay fees from established fee schedules; correlates w/ patient's current health plan coverage
  • Notifies supervisor or designee of significant delays or operational problems; refers problem situations & complaints to supervisor
  • Receives, prioritizes & relays incoming phone messages to various subsections & personnel w/in diagnostic imaging department; operates departmental paging system
  • Rotates through all reception stations w/in department on regular basis, w/ exception of Angio/IR
  • Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment & preparation information to insure patient comprehension & satisfaction
  • Demonstrates knowledge, skills, & abilities necessary to provide care &/or service appropriate to age groups served
  • Demonstrates knowledge, skills, & abilities necessary to provide culturally sensitive care &/or service
  • Performs other duties & accepts responsibility as assigned
  • Six (6) months clerical experience in health care facility
  • Experience in diagnostic imaging function
  • Post high school coursework in office procedures or teaching
  • Demonstrated knowledge or training in medical terminology
3

Cashier Receptionist Resume Examples & Samples

  • Verify and/or update all demographic info
  • Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc
  • Check in patients by following check-in policies & procedures & using the check-in systems or manual visit records when the systems are down
  • Create accounts as necessary
  • Capture & populate workers' compensation data on the correct screens & select the correct coverage as necessary
  • Order Health Plan cards as needed
  • Collect co-pays & fees, inform patients of available payment options
  • Direct patients to approp area after the check-in process is completed
  • Check out patients by following checkout policies & procedures & using the checkout systems or manual visit records when the systems are down, if applicable
  • Follow approp procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, & industrial patients
  • Referring to other dept & administrative services for further info, e.g., Member Services, Medical Secretaries, & Business Office
  • Initiating & completing approp forms as needed, for e.g., Release Of Info, Patient Financial Responsibility
  • Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification where this responsibility is not part of an existing position, it cannot be added w/out written agreement as part of the LMP
  • Demonstrate knowledge of & application to Patient Admin Appt Registration
  • Maintain the patient will-call area box if applicable
  • Handle cash according to the Cash Handling Responsibility Agreement (CHRA)
  • Comply w/ all applicable cash handling policies & procedures (see reference list)
  • Reconcile shift & deposit funds according to the CHRA
  • Working towards positive operational outcomes
4

Cashier / Receptionist Resume Examples & Samples

  • Follows appropriate patient registration/check-in policies & procedures
  • Knowledge of Health Plan coverage types
  • Determines patient's membership according to the benefit display
  • Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)
  • Captures workers compensation data on the correct screens & selects the correct coverage
  • Uses comment fields when appropriate to document refunds, write-offs, & special circumstances
  • Checks out patients by following suitable checkout policies & procedures
  • Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue
  • Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,
  • 1 year of recent cash handling & cash reconciliation required
  • 1 year of experience within the last 2 years in basic computer skills preferred
  • Passing of a PC skills assessment
  • Ability to handle heavy telephone volume in a prompt & courteous manner, required
  • Ability to multi-task, organize, manage time, & prioritize workflow in a complex environment
  • Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement
5

Cashier Receptionist, Grade Resume Examples & Samples

  • Follow approp patient registration/check-in policies & procedures
  • Determine patient's membership/benefits according to the benefit display
  • Manage electronic in-basket
  • Use notes function where applicable to document prepayments
  • Obtain a patient medical record number when necessary
  • Generate approp encounter forms per procedure electronically or manually if the system is down
  • Initiate & complete required forms for all appts per policy
  • Access necessary info from the fee schedule to determine approp fees based on CPT-4 and/or service codes in order to collect approp revenue
  • Communicate w/ clinical & business office staff as needed
  • The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
  • Obtain, secure, & ensure sufficient denominations to provide change
  • Use correct procedures to document & report discrepancies
  • Six (6) months of work experience
6

Receptionist / Cashier Resume Examples & Samples

  • Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
  • Be familiar with all guest rooms to ensure rooms sales are maximized in accordance with selling strategies
  • Be aware of functions, facilities, promotions and events taking place in the hotel
  • Process all cashiering transactions in accordance with Front Office Accounting Standards
  • Responsible for float and ensure all accounting procedures are adhered to
  • Receive, process and confirm all reservations whether inbound or outbound
  • Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
  • Follow all Credit Policy and procedures
  • Maintain all documentation as required
  • Liaise and follow up any actions required for guests
  • Control and monitor the allocation of rooms
  • Courteously handle all incoming and outgoing telephone calls for guests and staff
  • Be fully conversant with all hotel emergency procedures
  • Ensure correct billing of all telephone charges to guests and monitor all administration extensions
  • Process wake up calls
  • Maintain guests voice mail system and manual message system
  • Maintain all additional equipment required for all voice communication
  • Receive guest enquiries and appropriately handle and log
  • Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment
  • Maintain parcel log and follow procedures
  • Maintain log for all incoming / outgoing keys
  • Maintain privacy of guests with reference to room numbers, names, nationality, etc
  • Weekly safe box inventory
  • Update guest registration cards, update guest profile
  • Report anything considered as health or safety hazard & be aware of the Crowne Plaza Hotels Health & Safety Policy
7

Receptionist / Cashier Resume Examples & Samples

  • Receives cash, checks and credit card payments from customers; records amount received
  • Provides refunds to customers for returned merchandise or as directed by managers
  • Reconciles cash draw monthly
  • Maintains extended warranty schedules – payable and receivable
  • Assists (warranty clerk) in maintaining factory warranty schedules
  • Maintains all cash clearing schedules
  • Reconciles and deposits service and parts receipts, including charge cards, on a daily basis
  • Receipts all monies received from vehicle sales and checks for money due
  • Files all cash receipt records, check stubs, and bank receipts
  • Prepares cash deposits and fills out the cash control sheet daily
  • Processes daily credit card deposits
  • Arrives to work on time
  • Understands and follows work rules and procedures
8

Service Cashier / Receptionist Resume Examples & Samples

  • Collect the total retail charges from the customer in cash, check or authorized charge account
  • Control the keys associated with completed repair orders, return customer’s keys to them when their bills are paid and direct customers to where they may find their vehicle
  • Professional appearance and outstanding work ethic
  • Great attitude with a high-energy personality
  • Ability to work well in a process-driven environment
9

Collision Center Receptionist / Cashier Resume Examples & Samples

  • Answer all incoming collision department telephone calls according to company policies and good telephone etiquette
  • Direct telephone calls to the appropriate parties as necessary
  • Take written messages for occupied personnel and notify them as soon as possible regarding pending messages
  • Assist the Collision staff in contacting customers whose vehicles have been completed
  • Thoroughly inspect every repair order for proper completion
  • Reconcile repair orders
  • Accurately calculate the total retail price for repairs, parts, supplies, etc. and enter them in the appropriate spaces on the repair order
  • Maintain the effective labor rate control forms
  • Control the keys associated with complete repair orders, return customer's keys to them when their bills are paid and direct them to the location of their vehicle
  • Provide support with faxing, typing, mail, filing, etc
  • 1-2 years previous cashier experience in a dealership preferred
  • Experience with TRAC
  • Good communication skills both written and verbal
  • Strong mathematical ability High school diploma or the equivalent
10

Service Cashier / Receptionist Resume Examples & Samples

  • Answer incoming service calls as needed
  • Help maintain appearance of customer waiting area
  • A high school diploma
11

Receptionist / Cashier Resume Examples & Samples

  • Calculate the customer’s bill using the dealership’s computer system
  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management
  • Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment
  • Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
  • Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
  • Give cash refunds accurately to customers for approved returned merchandise
  • Maintain service files timely
  • Perform receptionist duties as requested
  • Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine)
12

Receptionist / Cashier Resume Examples & Samples

  • Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears and concerns regarding procedures
  • Determines status and nature of examination; recognizes and responds appropriately to special problems and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels
  • Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated
  • Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system
  • Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate
  • Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates
  • Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary
  • Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics
  • Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System
  • Reviews written instructions with patient on pre-examination preparations and forwards questions to technical staff as necessary; explains importance of complying with preparations; distributes preparation substances necessary for procedure. In addition, schedules pediatric cases with operating room; arranges for anesthesia support; reviews written instructions with pediatric patient and/or guardian, including set anesthesia instruction; forwards questions to Diagnostic Imaging nursing staff as necessary
  • Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure
  • Identifies and quotes patient co-pay fees from established fee schedules; correlates with patient's current health plan coverage
  • Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor
  • Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system
  • Rotates through all reception stations within department on regular basis, including Angio/IR
  • Cancels or reschedules patient appointments by telephone or correspondence; PROVIDES appropriate appointment and preparation information to insure patient comprehension and satisfaction
  • Refers guardians of pediatric patients with known cases of claustrophobia back to physician for sedation order; obtains sedation order from referring physician and schedules procedure
  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served
  • Performs other duties and accepts responsibility as assigned
  • One (1) year clerical experience in healthcare facility
13

Receptionist / Cashier Resume Examples & Samples

  • Responsible for printing out estimates, invoices and accepting payment for completed service work
  • Previous administrative work a plus
  • Ability to learn new software programs to input and retrieve information
  • Must be able to pass pre-employment screens (background & drug test)
14

Receptionist / Cashier Resume Examples & Samples

  • Minimum 1 year experience in same role from a 5* Hotel
  • Excellent English communication skills both written and verbal
  • Ability to work in different shifts
15

Service Receptionist / Cashier Resume Examples & Samples

  • Maintain confidentiality of company information at all times
  • Accurately calculate the total retail prices
  • Properly document charge purchases according to the policies established by the office manager
  • Batch out Repair Orders
  • Answer the telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available
  • Self-starter and self-motivated
16

Receptionist / Cashier Mcdavid Lincoln Resume Examples & Samples

  • Responsible for keys while cars are being serviced
  • Record the amount of payment and close out repair orders in the computer system
  • Answer incoming service calls
  • Make outbound calls regarding vehicle status and follow up as needed
  • Ability to provide great customer service and great phone skills
17

Cashier / Receptionist Resume Examples & Samples

  • High School diploma or GED Certification preferred
  • Minimum of 1 to 2 years of experience in a similar role or scrap industry preferred
  • Ability to develop and maintain constructive and cooperative working relationships with customers and other employees required
  • Mathematical and problem solving skills, basic negotiation skills, attention to detail, and basic typing skills required
18

Cashier / Receptionist Resume Examples & Samples

  • Process and balance incoming via various methods
  • Prepare bank deposits - manual and electronic
  • Prepare and maintain various spreadsheets
  • Sign visitors in and out and direct them to the appropriate contact person
  • Educate customers about payment methods, assistance programs, etc. and answer other questions they may have
  • Manage post-dated checks
  • Bill miscellaneous invoices at month end
  • Investigate and process returned mail
  • Assist with outgoing mail
  • Ability to work independently, quickly, and accurately
  • Must demonstrate professional, friendly customer relations skills on the phone and in person
  • Proficient adding machine skills
  • Keyboarding experience
19

Cashier Receptionist Resume Examples & Samples

  • Greet and assist patients that present
  • Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records when the systems are down
  • Check out patients by following check-out policies and procedures and using the check-out systems or manual visit records when the systems are down, if applicable
  • Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
  • Assist patients by providing general information and explaining co-pays/applicable fees
  • Maintain the patient will-call area box, if applicable
  • Communicate with clinical and business office staff as needed
  • Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement
  • This position is for the float pool. The majority of time, you will be floating to different departments
  • This position is to back-fill for vacations sick calls and any other leaves that need to be covered
  • 6 months of work experience
  • H.S. Diploma/GED
  • Ability to read and follow instructions, short correspondence, and memos
  • Communicate with health care providers, staff, patients, and visitors
  • Ability to multi-task, organize, manage time, and prioritize work flow in a complex environment
  • Knowledge and use of computer and computer keyboard
  • Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement
20

Cashier / Receptionist Resume Examples & Samples

  • Maintain confidentiality of customer nonpublic information at all times
  • Transfer the appropriate information from each repair order hardcopy to the soft copies (reconcile the repair orders)
  • Calculate the material (or shop supplies) charge applicable for each repair order
  • Accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes and enter them in the appropriate spaces on the repair order
  • Complete the accounting section of the repair order as directed by the business manager
  • Maintain the effective labor rate control forms as directed by management
  • File repair orders as directed by service department management
  • Answer the service department telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available
21

Cashier Receptionist Resume Examples & Samples

  • Verifies all demographic information (Personal Physician Selection, Language Preference, etc)
  • Checks in patients by following suitable check-in policies & procedures
  • Obtains a patient medical record number when necessary
  • Orders Health Plan cards
  • Collects co-pays & fees
  • Informs patients of available payment options
  • Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients
  • Initiates & completes required forms for all orders/sales per policy
  • Basic knowledge & use of computer & computer keyboard
  • Ability to read & follow instructions, short correspondence, & memos
  • Proven communication skills w/ health care providers, staff, patients & visitors, both verbal & written, required
22

Receptionist / Cashier Resume Examples & Samples

  • Greets, receives and screens patients and telephone calls in courteous and business-like manner; ascertains needs; directs accordingly; documents calls in Laboratory Information System (LIS); contacts patients; arranges follow-up laboratory needs by telephone
  • Answers questions with non-confidential information; resolves minor complaints; refers more difficult problems, calls and complaints to appropriate supervisor and/or management
  • Contacts provider with prioritized lab results
  • Orients and trains new personnel in general departmental reception operations, requirements and specific job functions/duties; monitors staffing/service levels to ensure adherence to outpatient wait times; notifies supervisor of staffing needs
  • Educates patients on special preparations/techniques for laboratory specimen collection; schedules and records patient appointments for special laboratory procedures
  • Completes appropriate outpatient ancillary charges and laboratory requisitions
  • Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all
  • One (1) year clerical office in healthcare setting or related experience
  • Clinical or hospital laboratory experience
  • Supervisory/leadership experience
  • Post high school coursework in chemistry/biology
23

Receptionist / Cashier Resume Examples & Samples

  • Thoroughly inspect every service repair order and/or parts invoice for proper completion, legibility and accuracy
  • Provide the customer with the proper change and/or receipts
  • Calculate and enter the warranty charges applicable
  • Accumulate all repair orders and parts invoices closed during the business day to the business office daily
  • Handle and account for the cash in and out in the assigned money box daily
  • Outstanding communication skills both verbal and written