Medical Receptionist Resume Samples

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M Braun

Monte

Braun

6390 Gerry Shoal

San Francisco

+1 (555) 557 1869

6390 Gerry Shoal

San Francisco

Phone

p +1 (555) 557 1869

Experience Experience

Philadelphia, PA

Medical Receptionist / Technologist Assistant

Philadelphia, PA

Sawayn, Mann and Hackett

Philadelphia, PA

Medical Receptionist / Technologist Assistant

Greets patients and answers the phone in a courteous and professional manner
Collects and copies insurance cards and other pertinent documents
Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
Follows all HIPAA, compliance, privacy and confidentiality standards
Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
Places calls to referring physicians for patients expressing difficulty with their procedure
Communicates service delays to all involved (including the patient) with regard to the wait time metric

New York, NY

Medical Receptionist

New York, NY

Lehner Inc

New York, NY

Medical Receptionist

Work with Physicians to create efficient office operations
Assistants or calls for assistance with patients with ambulatory difficulties
Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
Perform other work related duties as necessary
Runs and works on-line reports and work ques for Medical Specialty supported departments
Maintains records and makes daily cash deposit as assigned
Performs other duties as assigned

present

Philadelphia, PA

Medical Receptionist Float

Philadelphia, PA

Jerde, Klocko and Stroman

present

Philadelphia, PA

Medical Receptionist Float

present

Performs professionally in difficult customer/referring physician situations
Ensures accurate and thorough documentation and completion of all necessary paperwork
Keeps patients, technologists and/or manager informed with regard to patient flow
Provide clear written and verbal communication
Maintains an organized and clean work and reception area
Provides and collects all necessary HIPAA documentation to patients
Accurately performs scheduling tasks when necessary

Education Education

Bachelor’s Degree in Initiative

University of Virginia

Bachelor’s Degree in Initiative

Skills Skills

Strong attention to detail
Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
Ability to react calmly, professionally, effectively in demanding or emergency situations
Ability to effectively lead the staff as a strong leader and role model
Working knowledge of basic Medical Assistant principles and practices
Ability to maintain professional judgment
Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
Knowledge of business office operations and basic bookkeeping principles
Ability to multi- task in a high paced environment with good organizational skills
Ability to react calmly, professionally, effectively in stressful or emergency situations

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15 Medical Receptionist resume templates

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Front Desk Medical Receptionist Resume Examples & Samples

Transfers calls to the appropriate extensions as necessary
Re-schedules no-show patients
Excellent computer skills, organizational, and multi-tasking skills

Medical Receptionist Resume Examples & Samples

Greets patient upon arrival and verifies appointment date and time
Collects co-payments as applicable
Faxes reports as requested by physicians
Addresses patients problems/concerns as they arise
Complies with company and regulatory agency guidelines
1 year of medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
Experience as a Medical Assistant (including front-office)

Medical Receptionist Resume Examples & Samples

1+ year of medical office/ambulatory care experience
Experience with Medical terminology
Effective communication skills and the ability to work as a member of a team centered approach to patient care

Medical Receptionist Resume Examples & Samples

Work with medical staff to ensure accurate medical records and patient treatment plans
Collect and process time-of-service payments and bill patients and their insurance companies for treatments
Friendly and outgoing personality
Healthy Way of Life focus

Metcare Medical Receptionist Resume Examples & Samples

Prints encounter forms and verifies demographic information as applicable
Schedules transportation services as required
Mails no-show letters
Minimum of 1 year primary care clinical/medical reception experience or relative experience in a medical environment (patient facing/patient service focused within clinical/primary care environment)
Experience with Microsoft Office-Outlook
Excellent customer service skills and telephone skills
Experience with Medicare/Medicaid

Medical Receptionist Resume Examples & Samples

2+ years of previous experience in a Medical Office
Previous Administrative and/or Clerical experience
Experience with Navinet or a similar system
Familiar with PPO vs HMO)

Front Desk Medical Receptionist Resume Examples & Samples

2+ years of previous experience working within a Medical Office
Working knowledge of Navinet or a similar system
Exceptional phone etiquette

Medical Receptionist Resume Examples & Samples

Conduct job duties in accordance with CVA policies and procedures
Maintain standards of customer service and telephone etiquette
Channel all incoming calls and route calls to appropriate departments and/or personnel
Schedule all patient appointments, and confirm and reschedule return appointments. Verify current patient demographics
Obtain and input new patient demographic and insurance information in computer when scheduling appointments
Receive, record, and dispatch messages to appropriate departments and physicians
Utilize paging system according to procedure
Perform other work related duties as necessary
Adhere to compliance policies and procedures. Report any incident that appears unusual/deficient to department supervisor/manager or compliance department

Medical Receptionist Resume Examples & Samples

Directs patients to complete forms and processes patient-related paperwork
Makes follow-up appointments for patients and calls patients to confirm appointments
Minimum: Demonstrated clerical skills (typing, filing, telephone courtesy)
Preferred: Previous medical office experience

Medical Receptionist Resume Examples & Samples

Receives incoming telephone calls in a prompt and courteous manner
Performs clerical duties as directed
Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
Knowledge of business office operations and basic bookkeeping principles

Medical Receptionist / Phone Operator Resume Examples & Samples

Greets and directs patients/customers to appropriate departments
Answers telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately
Confirms patient appointments for the Primary Care department
Compiles, maintains and distributes the CMG Master Physician Call Schedule
Assists patients with medical records and x-ray releases
Will provide back-up coverage to Supply, Cashier and Mail
Performs technical duties according to department standards, policies and procedures
One year customer service in health care, cash handling, typing experience preferred

Medical Receptionist / Front Office Resume Examples & Samples

Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet
Check in station will be manned at all times without exception
Will verify all clinical reminders have been completed before allowing each patient to be discharged from the clinic. In the event there are pending clinical reminders due, will escort the patient back to the appropriate nurse for completion
Answers telephones on a timely basis and takes messages for all employees
Distributes mail and messages to employees
Scans all patient records into CPRS received from private practice when requested by providers
Requisitions to the clinic administrator of administrative supplies
Schedules appointments, performs means tests, inputs means test data into computer and other secretarial tasks as assigned. Will obtain copy of patient’s private insurance cards
Will assist with enrollment of new veterans into the healthcare system
Will key patient information and data into computer to maintain office and patient records
Will maintain patient, employee and computer data confidentiality
Will maintain clinic in a safe and comfortable environment for patients, guests and employees
Will maintain a current certificate of Basic Life Support by either the American Heart Association or the American Red Cross
Inventories and orders medical/office supplies and materials
Will keep administrative and all non-clinical areas clean at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic
Monitor coffee service to insure availability to patients and guest
Responsible for insuring that contaminated material and trash are maintained in proper containers (red bags)
Performs all duties assigned
Will report directly to the clinic administrator, chain of command
Will maintain a positive, helpful attitude with patients, guests and employees
Any/all other related duties as assigned
Knowledge of computer systems to include the MS Office Suite
Current certificate in Basic Cardiac Life Support (BCLS/CPR) -- must be renewed as required

Medical Receptionist Resume Examples & Samples

1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
Must be able to perform basic math calculations

Medical Receptionist / Medical Assistant Resume Examples & Samples

Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
Performs technical duties according to departmental standards, policies, and procedures
Graduate from Medical Assistant program required
One year customer service in health care, cash handling, typing, scheduling application experience preferred

Medical Receptionist Resume Examples & Samples

Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
Acts as liaison between all independent lab services and the center
Monitors OSHA compliance of center laboratory

Medical Receptionist Float Resume Examples & Samples

Greets patients and answers the phone in a courteous and professional manner
Ensures accurate and thorough documentation and completion of all necessary paperwork
Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
Maintains an organized and clean work and reception area
Accurately performs scheduling tasks when necessary
Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol
Must be able to type and file accurately with precise data entry skills
Understanding of scheduling process/software

Medical Receptionist / Medical Scheduler Resume Examples & Samples

Keeps patients, technologists and/or manager informed with regard to patient flow
Follows all HIPAA, compliance, privacy and confidentiality standards
Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center
Ensures all patient information is scanned into PACS before shredding/destroying
Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report
Ability to multi-task and be organized

Medical Receptionist Resume Examples & Samples

Provides and collects all necessary HIPAA documentation to patients
Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner
Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion
Provide clear written and verbal communication

Medical Receptionist / Referral Coordinator Resume Examples & Samples

Preferred: Medical office experience with referral processing for HMO
Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
Must be computer literate
Possess high job accuracy, efficiency, and dependability
Must have consistent, punctual and reliable attendance
Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines

Medical Assistant / Medical Receptionist Resume Examples & Samples

Preferred: Medical office experience
Preferred: 2 years clinical experience
Preferred: Strong Phlebotomy skills
Ability to provide on-site emergency treatment within scope of practice

Medical Receptionist Resume Examples & Samples

Ability to concurrently perform multiple tasks
Skill required to enter patient data into EHR and navigate computer applications i.e. EPIC, Intranet, Outlook and the Lab and Radiology Information System
Ability to react calmly, professionally, effectively in demanding or emergency situations
Ability to read spell, understand and follow oral and written instructions
Ability to clearly communicate both verbally and written

Lead, Radiology Medical Receptionist Resume Examples & Samples

Checks in patients, verifies and updates information in EPIC system
Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
Provides overall direction, training and support for other receptionists
Makes appointments and answers inquiries
Attends meetings as required, distributes communication in an efficient and timely manner
Performs other projects and duties as related to department objectives
Supervises work performed by department and may delegate work to staff members.? Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
Assists with staff development, new employee orientation, and training.? Monitors and ensures staff compliance with policies and procedures
May be responsible for performance evaluations as required by Human Resources
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
Maintains strictest patient confidentiality

Medical Receptionist Resume Examples & Samples

Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
Pulls patient charts, files information correctly info patient charts, and maintains filing system
Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC
Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving

PRN Radiology Medical Receptionist Resume Examples & Samples

Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R
Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner
Demonstrates positive customer service behaviors

Medical Receptionist Evenings Resume Examples & Samples

Collects and copies insurance cards and other pertinent documents
Places calls to referring physicians for patients expressing difficulty with their procedure
Communicates service delays to all involved (including the patient) with regard to the wait time metric
Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices

Medical Receptionist for OB Resume Examples & Samples

Answering office phones, and directs callers to appropriate persons within the office
Compiles, maintains, copies, retrieves and tracks medical records
Knowledge of Practice Management Systems

Medical Receptionist, Lead Resume Examples & Samples

Greets patients and directs them to appropriate departments
Answers multiple phone lines; directs calls and takes messages as needed
Verifies patient information and insurance eligibility; collects payments
Informs provider’s assistant of no shows and cancellations
Preferred: Over 1 year of experience and up to and including 3 years of experience
Experience in medical reception and customer service

Medical Receptionist Resume Examples & Samples

1-2 years experience with personal computers and frontline customer service
Keyboarding 35 wpm
Ability to handle multiple priorities successfully
Pleasant and friendly manner
Must enjoy working with children and families

Medical Receptionist Resume Examples & Samples

Maintains high level of competence on Physician Billing computer system
Takes active role in facilitation of team approach to functions within the department
Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration

Medical Receptionist Resume Examples & Samples

Answer telephones within three rings, prioritize calls and coordinate service with the
Coordinate as necessary with billing office
Greet patients and visitors. Control patient flow
Coordinate supplies and equipment needs with various departments and vendors
Review charge slips submitted by physician and accurately enter charge information, assist

Medical Receptionist / Technologist Assistant Resume Examples & Samples

Ensures patient jackets are complete with all necessary documentation and information prior to filing
Performs professionally in difficult customer/referring physician situations
Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs
Ability to schedule and register patients rapidly and accurately
Ability to maintain confidentiality of patient information

Medical Receptionist Resume Examples & Samples

Completes pre-registration of new and existing patients in two systems, and verifies accuracy of insurance on file. Demonstrates excellent knowledge of GE Centricity and Meditech registration system, and GE appointment system
Schedules new and existing patient appointments for office visits, chemotherapy and laboratory services, and coordinates external diagnostic testing with internal schedule
Reception support through communicating effectively with patients, staff and internal and external representatives
Performs a variety of tasks significant to successful operation of the department, many of which are time sensitive
Several years experience in a medical office or healthcare setting experience
Experience working with medical oncology preferred
Knowledge of medical terminology strongly preferred
Must have excellent interpersonal skills and the ability to provide top notch customer service to patients, their families and the public
Demonstrated capacity to function as a member of a multi-tasking team
Bi-Lingual in English and Spanish highly preferred

Lead Medical Receptionist Resume Examples & Samples

Coordinates day to day department activity of reception and ward clerk staff (and medical records staff as applicable)
Coordinates staffing and scheduling. May take reception/ward clerk sick call
Provides orientation for all new receptionists and floats working in department
Works with physicians, clinical practice managers, reception float pool supervisor and staff to coordinate scheduling, reception coverage and work load assignments
Assesses reception/ward clerk learning needs and coordinates ongoing continuing education and/or training
Gives input to the Reception Manager and/or Clinical Practice manager in regard to hiring, disciplining and terminating employees in reception (and medical records/ward clerk as applicable)
Serves as a leader and resource person
Gives input to the supervisor/manager on performance appraisals on reception staff (and medical records/ward clerk staff as applicable)
Communicates reception information to all staff, manager and physicians as necessary
Holds monthly reception meetings (and medical records meetings as applicable) with minutes provided to managers and medical records supervisor as necessary
Takes a leadership role in problem solving with employees and patients
Maintains physicians’ on-line schedule and makes changes as needed
Assists in developing department receptionist job descriptions/protocol
Acts as a liaison between department reception and clinical areas
Attends required meetings
Minimum of one to two years current experience as a Medical Receptionist with demonstrated leadership skills
Knowledge of filing system
Knowledge of computer systems including Microsoft Office suite, photocopy and fax machine
Professional, friendly, enthusiastic attitude
Excellent telephone etiquette time
Organizational skills and ability to prioritize
Ability to coordinate several activities at the same
Ability to react calmly, professionally, effectively in stressful or emergency situations
Ability to read, spell, understand and follow oral and written instructions
Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
Able to work cooperatively with employees, patients, supervisors and physicians
Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department

Medical Receptionist Resume Examples & Samples

Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
Greet and check in patients for appointments and accommodate walk-in patients appropriately
Answer incoming telephone calls, make outgoing calls and direct calls/tasks to the appropriate teammates
Update insurance and demographic information
Arrive and mark patients as nurse ready
Distinguish emergency or STAT situations, notifying back office personnel and/or the provider as necessary; to include calling for STAT TEAM or 911
Exhibit the highest standards of customer service skills
Collect monies per Groupcast guidelines such as copays, coinsurance, deductible and overdue account balances
Balance a cash drawer at the end of each day
Schedule and re-schedule appointments per provider specifics, inter-departmental bookings as well as laboratory, x-ray, and special testing
Maintain ongoing knowledge of provider schedules, wiki preferences and department specific needs to stay current on proper scheduling of patients
Maintain up-to-date knowledge of insurance payers and eligibility requirements
Coordinate the Provider’s post-visit care plan with the patient
Ability to establish and maintain effective working relationships with patients, providers, and teammates
Ability to accept responsibility and take initiative to proceed without direct supervision
Ability to operate a computer, multiline telephone systems, and other standard office equipment
Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
Ability to spell correctly and write neatly and legibly
Ability to complete all tasks independently with minimum supervision

Medical Receptionist Resume Examples & Samples

Provides feedback concerning additional team member training needs
Recognizes and provides coaching, counseling, and discipline as appropriate
Ensures accurate data entry into the RIS system
Organizes, distributes and maintains a monthly team member schedule
Ensures that all performance reviews are completed, conducted and turned in on time
Provides thorough and accurate information to all customers
Responsive to customer and patient questions; knows where and how to obtain information/answers
Communicates appropriate preparation(s) and other information to callers and patients
Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
Communicates effectively and appropriately with manager
Ensures all “callbacks” are completed and scheduled in a timely fashion
Addresses workflow issues in a timely, professional manner
Effective leadership skills
Ability to maintain confidentiality of patient information and staff records/information
Ability to communicate effectively and appropriately while maintaining rapport with customers
Ability to effectively lead the staff as a strong leader and role model
Must be able to type and file accurately
Ability to maintain professional judgment

Medical Receptionist Resume Examples & Samples

Front desk reception
Greets patients, answers phones, takes concise telephone messages and schedules appointments
Provides patient with all necessary registration forms, and gives instructions on completion of forms
Processes, codes, and completes insurance claims forms
Uses communication skills with proper medical terminology
Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
Arranges for hospital admissions and outside referrals
Purchases and maintains supplies and equipment
Maintains confidentiality of patient PHI and adheres to all HIPAA regulations

Medical Receptionist Resume Examples & Samples

ESSENTIAL FUNCTIONS
Answered in a courteous manner
Within 3 rings
Identifying self and practice
Determining and prioritizing the nature of the incoming call
Responds to patient communications and routes complete and accurate messages to the appropriate individual
Ensures patient satisfaction at the end of each call
Reviews access goals regarding calls answered, dropped, routed. Employee is highly engaged in quality improvements with customer service

Medical Receptionist Resume Examples & Samples

Greets patients in a prompt, friendly and helpful manner
Verifies and updates patient information (address, telephone number, insurance, etc.)according to standard work documentation
Documents patient information in the electronic health record (EPIC) following standard work guidelines
Registers new patients according to standard work documentation
Check patients in for appointments
Advises patients of their responsibilities regarding insurance and referral information
Actively works Epic patient work queues and scheduling reports assigned to department
Collects and posts co-pay/payments to patient’s account according to standard work documentation
Handles walk in patients (sends to appropriate department; makes appointment; takes message; has clinical staff speak with patient) as necessary
Processes failed appointments according to standard work documentation
Balances cash bag according to standard work documentation
Helps direct patients to correct department
Answers telephone calls in a timely manner
Takes brief, clear, complete messages according to clinic policy
Attends meetings as required
Prefer one year work experience, preferably in a medical office setting
Knowledge of medical terminology desirable.Word processing and computer experience
Ability to establish and maintain effective, cooperative working relationships with patients and staff
Ability to coordinate several activities at the same time
Computer, photocopy and fax machine experience

Medical Receptionist Resume Examples & Samples

Possess excellent customer service and communication skills
Working knowledge of insurances HMO/PPO/EPO/Indemnity/Worker’s Compensation
Ability to perform basic math computations
Two or more years experience in a medical setting preferred or equivalent education

Medical Receptionist Resume Examples & Samples

Medical Receptionist experience prefered
Minimum of 2 years of receptionist experience
Telephone Skills,
Professionalism
Quality Focus

Medical Receptionist Resume Examples & Samples

1 Answers and screens telephone calls, verifying appointments, routing calls and/or taking messages appropriately
2 Schedules appointments
3 Greets and checks patients into computer, takes or updates patient demographic information as needed
4 Checks patients out, taking co-pay, coding and entering visit information into computer
5 Maintains waiting room
6 Performs general clerical duties as needed, which includes, but not limited to: processing mail, making copies as requested, filing
7 Obtains and verifies referrals and pre-certifications as per department and insurance company policy

Medical Receptionist Float Resume Examples & Samples

CPR certification a plus
Must be willing to float to different offices as needed
The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required

Medical Receptionist Resume Examples & Samples

2 years’ experience in a medical office preferred
The ability to multi-task, maintain organization, and remain composed in a fast paced, busy environment
Must be willing to work some evenings until 6pm or 7:30pm
Must be willing to float between, Manasquan, Brick, and Jackson office locations

Medical Receptionist Resume Examples & Samples

The primary role of the Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties
We take pride in providing excellent customer service. To help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone. As a leader, the supervisor must lead by example
Checks in patients; consistently and courteously verifies and obtains required demographic information. Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
All aspects of the checkout process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn’t leave phones unattended. Records complete written (or EMR) messages legibly. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol
Team Work in a practice is critical to our success. As such, all team members must display cooperative interactions with others and accepts responsibility for what needs to get done. Team members perform a broad range of assignments with efficiency and accuracy and in a positive manner

Medical Receptionist Resume Examples & Samples

Answers the phone in a timely manner
Pages other team members when needed
Takes messages
Schedules patients on the providers schedule
Responsible for incoming faxes
Receives co-pays, payments and writing receipts
Balancing daily receipts
Checking in the clinic patients and preparing appropriate paperwork; such as demographic and insurance information
Scans documents in patient charts
Taking patient medication refill request
Responsible for medical record request
Communicates with physician/APRN/PA regarding patient needs
Collaborates with other team members to ensure the patient’s wellbeing
Communicates in a professional manner with staff, patients, visitors, etc. as evidenced by staff/patient feedback and Medical Office Manager
Maintains a clean, neat and safe environment for the patient and staff according to policy and procedures as evidenced by staff/patient feedback and Medical Office Manager
Participates in economical utilization of supplies and ensure that equipment is maintained in a clean and safe manner

Medical Receptionist Resume Examples & Samples

Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
Collects co-payments, past due balances and payments at time of service
Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
Highly organized and detail oriented, required
One (1) year of clerical experience, preferred
Knowledge of medical terminology, preferred

Medical Receptionist Breast Surgery Resume Examples & Samples

Assists with financial responsibilities including: keeping abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol
Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol if on paper. Follows protocols established for EMR for scanning/filing documents
Monitors general office supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery
Team member will travel between main office location in Brick and to secondary location in Jackson
2 years’ experience in a surgical or oncology office preferred

Experienced Medical Receptionist Resume Examples & Samples

Serves as point of access for all non-emergent customer inquiries and contacts, responding to all requests in a respectful, efficient and effective manner
Routes calls successfully
Determines next step for customers seeking services (through a series of pre-determined questions.)
Provides information related to community resources
Serves as a model of excellent customer service
Demonstrates excellent teamwork marked by mutual respect and collaboration
Responsible for ensuring a consistent flow of clients and data in the medical service delivery system
Responsible for co-managing all aspects of insurance verification/authorization for individuals referred internally for additional services

Medical Receptionist Resume Examples & Samples

Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required
Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system
Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed
Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary
Distributes condolence cards to patients families as requested
Identifies no shows and forwards for patient notification

Medical Receptionist Resume Examples & Samples

Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records
Other duties as requested or assigned. May type memos and forms
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
Commits to Quality: Emphasizes the need to deliver quality products and/or services

Medical Receptionist Resume Examples & Samples

Answering 2 incoming lines and routing or messages
Greeting patients as they come in
Scheduling patient visits and follow up appointments
Manager patient information, insurance documents, file updates
Call insurance providers to verify coverage

Lead Medical Receptionist Resume Examples & Samples

Welcome each patient and ensure that they complete all necessary intake forms
Collect and process time-of-service payments and bill patients and their insurance companies for treatments as needed
Work with insurance companies to verify specific financial contribution to patient’s care
Manage the clinic’s entire patient scheduling and ensure patients are able to stay on their treatment plans
Serve as an ambassador to patients, members and the surrounding community to promote LT Proactive Care Clinic programs and services
Coach, manage and schedule the Medical Receptionist(s)
Responsible for training staff through orientation, providing direction and feedback
Assist with hiring, disciplinary, and termination procedures
High School diploma or GED (Associates Degree preferred)
A minimum of 18 months of experience working in a patient care setting
2 years of management or supervisory experience preferred

Medical Receptionist Resume Examples & Samples

Greets and registers patients in a friendly and service oriented manner
Notifies appropriate team member on patient arrival
Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
Verifies/ updates changes in patient/physician/insurance to ensure proper billing
Collects and logs all co-pays and fees
Answers/ transfers incoming phone calls
Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
Enters accurate information in the system
Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients
Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
Coordinates with the back office staff for timely and effective care of patients
Obtains proper authorization and identification prior to release of confidential medical records
Uses clerical skills (e.g. filing, organizing, process incoming mail etc)
Provides management with reports and logs when required
Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience
Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management

Medical Receptionist Resume Examples & Samples

At least two years of experience in a medical office or one year of Cook Children's Physician Network
Medical office experience using a modern EMR system such as Athena or comparable
Understanding of diversified insurance plans
Knowledge of coding and medical terminology
Exhibit good interpersonal and communication skills
Maturity to withstand pressure that may arise in relation to the public and physician

Medical Receptionist Resume Examples & Samples

Front desk or reception in a medical or healthcare office
Experience with EPIC software
Multi-line phone use
Proof of longevity in a previous and similar role
Ability to multi-task in a busy, high volume medical office environment

Medical Receptionist Resume Examples & Samples

Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
Demonstrated analytical, prioritization and organizational skills required
Demonstrated flexibility and dedication to team environment required
Experience in healthcare environment with working knowledge of medical office operations preferred
College coursework in business preferred
Nursing Assistant or Medical Assistant preferred
Experience with Microsoft Office, specifically Word and Excel preferred
Depending on the position available, fluency in Spanish preferred

Medical Receptionist Resume Examples & Samples

Experience using medical management systems
Electronic billing
Answering phones (past experience)
Caring, friendly personality

Medical Receptionist Resume Examples & Samples

Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information
Acts as primary contact for patients. Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking), but is not authorized to provide patient education. Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines
Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications
High School diplomas or GED required. 6 months of Customer Experience required
6 months Medical Office setting experience preferred. Medical terminology and knowledge of insurance concepts preferred

Medical Receptionist Resume Examples & Samples

Answer phones and greet incoming patients and visitors
Perform patient registration and insurance verification, and collect co-pays
Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
Coordinate with office staff for timely care of patients
Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
May on occasion travel to our nearby centers to receive training and/or help with coverage

Medical Receptionist Resume Examples & Samples

Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact
Introduce yourself and role to the patient/customer with whom you are interacting
Maintain a professional appearance of self and the workplace at all times
Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own
Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns

Medical Receptionist / Referral Coordinator Resume Examples & Samples

Represents the Company in a professional manner, following all Company policies and procedures
Medical office experience preferred
Knowledge of medical equipment and maintenance

Medical Receptionist / Medical Assistant Resume Examples & Samples

Must be able to display excellent telephone/switchboard etiquette
Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
Ability to multi- task in a high paced environment with good organizational skills
Knowledge of HIPAA regulations

Medical Receptionist Resume Examples & Samples

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
Maintains records and makes daily cash deposit as assigned
Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
Maintains recall lists and communicates with patients as appropriate
May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
May escort patient to examination rooms and chaperones patients as required
May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
Provides guidance to departmental personnel in medical office on administrative policies and procedures
Regular, reliable and predictable attendance is required
Performs other similar and related duties as required or directed
Additional specialized medical secretarial/medical office training preferred
Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
Ability to think critically and exercise sound judgment
Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc

Medical Receptionist Resume Examples & Samples

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines. Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
Documents appropriate information in computer system
Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
Updates and maintains telephone messages interdepartmentally. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
Maintains recall lists and contacts patients
Participates on a variety of committees that relate to appointment schedules as the expert in the creation and maintenance of provider schedules
Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc. Counsels and advises patients of available options
Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
Reconciles all referral discrepancies. Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc
Follows up on a variety of reports, such as indisposed referral report, etc., resolving discrepancies as required
Reviews billing rejections/denials to resolve insurance issues to maximize reimbursement, including, but not limited to, obtaining retroactive referral numbers for bill that were denied for no referral authorization, etc
Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
Achieves and retains super-user status on current system software to best manage a provider’s appointment schedules. Creates Provider Schedules for all providers as required. Provides training and support to all members of the site/department on the current software
Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointment
Tracks arriving and departing providers, adds or deletes schedules as appropriate. Maintains existing provider schedules, changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
In collaboration with training department, acts as a preceptor to the site schedule
Coordinators, acts as a resource through feedback and support mechanisms regarding all aspects of schedule maintenance. Communicates scheduling updates, issues, etc., to site schedule coordinators through a variety of sources such as monthly bulletins, quarterly meetings, etc
Produces and tracks a variety of statistical reports
May escort patient to examination rooms and chaperone patients as required
Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
Ensures adequate inventory of office supplies and basic maintenance of office equipment
Identifies and reports emergency situations to providers, nursing and others
High School diploma with additional specialized medical secretarial/medical office training preferred
Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc

Medical Receptionist Resume Examples & Samples

Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures
Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
Knowledge of grammar, spelling and medical terminology
General knowledge of healthcare insurance and terminology
Ability to handle cash transactions and balance cash drawers
Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash

Medical Assistant / Medical Receptionist Resume Examples & Samples

Anticipates patient care needs and consults with provider as needed
Demonstrates dependability
Must have a professional and mature demeanor
Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash

Medical Assitant / Medical Receptionist Resume Examples & Samples

Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule
Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures
Maintains current knowledge of medications, waste disposal and sterile techniques
Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees
Responds to and participates in all medical emergencies and codes

Medical Assistant / Medical Receptionist Resume Examples & Samples

Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed
Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR
Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly
Maintains knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers’ schedules
Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed
Oversees the front area for cleanliness and safety, and continuous awareness of visitors
Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked

Medical Receptionist Resume Examples & Samples

Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly
Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required
Reviews provider schedules in advance to ensure pre-registration of new patients
Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments
Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch
Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department. May collect past due balance when appropriate
Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols and confirming patient appointments as needed
Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors, alerting supervisor of any issues
Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work
Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc
May assemble and send new patient packets, registration packets, and history/physical forms prior to scheduled appointments
Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
Must have excellent public relations and customer service skills
Must be able to work under general supervision
Exhibit courtesy/respect for co-workers and willing to help co-workers when needed
Excellent organizational abilities
Previous experience as a receptionist in the healthcare industry or as a Medical Assistant is preferred
Prior experience preferred in handling and balancing cash highly desirable
MS Word, Excel and IDX experience is a plus
Preferred previous experience with computers and/or automated scheduling

Medical Assistant / Medical Receptionist Resume Examples & Samples

Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed. 15%
Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR. 15%
Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
Assists with procedures and administers medications within the MA scope of practice and per provider orders. 5%
Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly 15%
Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed 5%
Oversees the front area for cleanliness and safety, and continuous awareness of visitors 2%

Medical Receptionist Resume Examples & Samples

Obtains all pertinent information from referring physician or patient as outlined on the New Patient Referral Form
Depending upon the patient diagnosis, obtains information related to laboratory, x-ray surgery, location of previous medical records and previous treatments prior to patient visit
Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
Using practice information system and proper procedure schedule and register patient in the system
Confirms patients' insurance eligibility with appropriate insurance companies and obtain prior authorization as needed for patient visit
If patient appointment changes/cancellation is necessary, use documented procedure to perform task
Maintain Doctor/Hospital tally sheets to document all new patient visits. Provide all designated parties with reports on a weekly basis
Assemble all new patient charts and be sure the chart is completed and received in a timely fashion for the physician
Coordinate and schedule all hospital consultations with the appropriate physician
Provides full coordination, tracking and accountability for all new patient visits
Two (2) years of medical office experience is required
Possess professionalism and honesty in all business dealings on behalf of the organization
Ability to remains flexible with regards to job assignments that may require the necessity to cover other departments or locations
Ability to read and interpret documents such as medical records, physician reports, instructions, and procedure manuals
Ability to speak effectively with patients, employees, physicians, visitors and outside medical personnel
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals with the ability to compute rate, ratio, and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Must possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization, internal and external
Possess strong problem solving skills
Ability to seek out available resources to resolve problems following the chain of command
Ability to work as a team player and have a professional demeanor
Possess strong organization skills
Three (3) years of medical office experience is preferred

PRN Float Medical Receptionist Resume Examples & Samples

Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process
Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction

Medical Receptionist / Medical Assistant Resume Examples & Samples

Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments
Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area
Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work
Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner
Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Adheres to HIPAA standards. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work

Medical Receptionist Resume Examples & Samples

Demonstrates competency and ability to assume job description of Front Office Combo (see job description)
Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR
Other duties may be assigned as needed

Medical Receptionist Resume Examples & Samples

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system
Creates/updates/Verifies demographic, guarantor, insurance/subscriber demographic insurance, PCP and other relevant patient information
Verifies insurance plan eligibility and PCP assignment via Epic, Payor websites, or Payor phone calls. Evaluates responses based on established guidelines
Runs and works on-line reports and work ques for Medical Specialty supported departments
Confirms, collects, and posts patient co-payments and other outstanding balances
Maintains recall and reschedule lists and contacts patients
Schedules and coordinates patient visits, medical procedures for outpatients. Communicates with patients regarding all information related to scheduled appointment
Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
Knowledge of various software applications such as Microsoft Word, Excel, Outlook, insurance payor websites

MA / Medical Receptionist Resume Examples & Samples

Good organizational abilities
Experience with computers and/or automated scheduling, EMR and/or IDX experience highly desirable
Experience in handling and balancing cash preferred

Medical Assistant / Medical Receptionist Resume Examples & Samples

Strong insurance knowledge base
Knowledge of Autoclaving and EKGs preferred
Knowledge of Primary Care and Specialty Practice workflows
Preparing patients for examination
Taking / recording accurate vital signs and medical histories
Lab requisition and specimen preparation
Phlebotomy / vaccine administration
Ordering and maintaining medical supplies
Patient / phone triage
Scanning documents into EMR per practice process

Medical Receptionist Resume Examples & Samples

Demonstrated customer service, communication, and interpersonal skills
Demonstrated knowledge of medical and coding terminology
Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Medic/Centricity
Knowledge of ICD-10 preferred
Patient check-in / check-out
Appointment scheduling
Insurance pre-certifications and referrals
Ordering and maintaining office supplies
General clerical tasks
Assisting the Care Team in patient pre-visit preparations
Assisting patients with scheduling tests and referrals
Maintaining inventory office supplies

Medical Receptionist Resume Examples & Samples

Secretarial science education or comparable experience is preferred
Post high school courses in medical terminology is preferred
Must be able to work weekends

Medical Receptionist Resume Examples & Samples

Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays
Checks in patients; consistently and courteously verifies and obtains required demographic information
All aspects of the check-out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy
Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed
Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover
HS diploma or equivalent is required
Secretarial science education or comparable experience preferred
Post High School course in medical terminology and secretarial skills preferred
Two years Medical Office experience required

Medical Receptionist Resume Examples & Samples

Education: Requires high school diploma or equivalent
Experience: Minimum of two years medical receptionist experience
Other: Types 35-40 wpm

Medical Receptionist Resume Examples & Samples

High school grad or equivalent
2 years exp in medical office
Maturity to withstand pressure that may arise in relation to the public

Medical Receptionist Lead Resume Examples & Samples

Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively
Generates data and shares with staff to promote excel level of patient access
Coordinates staffing plans with supervisor. Communicates timely / effectively with staff
Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information
Maintains / updates physician office protocols consistently
Answers telephone professionally and timely. Advocates on behalf of the patient
Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change
Accountable for front office combination job description
Education: Successful completion of high school
Experience: Minimum of 2 years work experience in a medical office scheduling environment
Training: Computer skills
License / Certification: None required
Past leadership experience

Medical Receptionist Resume Examples & Samples

Answer the telephone, screen calls, take messages and provide information
Schedule appointments and maintain appointment books
Reschedule appointments due to physician changes as needed
Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts
Oversee waiting area, coordinate patient movements and report problems and irregularities
Receive patients and visitors; obtain necessary information for processing
Enter and update patient information and insurance into computer system
Post charges for each patient and collect payments from patients
Refer patients with billing problems to the billing department
Prepare and maintain patient files; pull files for patient appointments or when required
Prioritize and organize filing, including purging and out-of-date files
Order supplies and report equipment malfunctions relating to job function

Medical Receptionist Resume Examples & Samples

Maintains a high level of competence on the Registration, Scheduling, Billing and Electronic Health Record systems
Actively works towards improving patient satisfaction survey scores
Attends and actively participates in departmental meetings

Medical Receptionist Resume Examples & Samples

Coordinate communication among network staff members
Performs data entry when requested
Provides support for records management by assembling and mailing paperwork as needed
Annually completes Compliance Education and understands applicable policies
Must be able to sit for long periods of time
Ability to function in a fast paced environment
Take and follow instructions
Must be able to read and write legibly
Function independently
Experience: Computer skills switchboard experience required

Medical Receptionist nd Shift & Rotating Weekends Resume Examples & Samples

Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor
Ability to convey information to customers in a warm, clear, concise manner

Medical Receptionist Resume Examples & Samples

Answer telephone in a timely manner
When Patient sign in for their appointment, check for demographic and insurance changes
High School or GED Diploma
Minimum of one (1) year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities
Able to work flexible schedule Monday - Friday: 7:30am – 5pm, 8am – 5pm and/or 9am – 6pm
This is a 40 hour week schedule
Knowledge with Allscripts Practice Management is a plus
Competitive pay
Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
Paid service bonus and holidays
Portable 401(k) plans
Recognition and incentive programsAccess to continuing education via the Kelly Learning Center

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Medical Receptionist Resume Samples

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Front Desk Medical Receptionist Resume Examples & Samples

Medical Receptionist Resume Examples & Samples

Medical Receptionist Resume Examples & Samples

Medical Receptionist Resume Examples & Samples

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Medical Receptionist Resume Examples & Samples

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Medical Receptionist Resume Examples & Samples

Medical Receptionist Resume Examples & Samples

Medical Receptionist Resume Examples & Samples

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