Medical Receptionist Resume Samples

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M Braun
Monte
Braun
6390 Gerry Shoal
San Francisco
CA
+1 (555) 557 1869
6390 Gerry Shoal
San Francisco
CA
Phone
p +1 (555) 557 1869
Experience Experience
12/2016 present
Philadelphia, PA
Medical Receptionist Float
Philadelphia, PA
Medical Receptionist Float
12/2016 present
Philadelphia, PA
Medical Receptionist Float
12/2016 present
  • Performs professionally in difficult customer/referring physician situations
  • Ensures accurate and thorough documentation and completion of all necessary paperwork
  • Keeps patients, technologists and/or manager informed with regard to patient flow
  • Provide clear written and verbal communication
  • Maintains an organized and clean work and reception area
  • Provides and collects all necessary HIPAA documentation to patients
  • Accurately performs scheduling tasks when necessary
04/2013 06/2016
New York, NY
Medical Receptionist
New York, NY
Medical Receptionist
04/2013 06/2016
New York, NY
Medical Receptionist
04/2013 06/2016
  • Work with Physicians to create efficient office operations
  • Assistants or calls for assistance with patients with ambulatory difficulties
  • Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
  • Perform other work related duties as necessary
  • Runs and works on-line reports and work ques for Medical Specialty supported departments
  • Maintains records and makes daily cash deposit as assigned
  • Performs other duties as assigned
07/2010 10/2012
Philadelphia, PA
Medical Receptionist / Technologist Assistant
Philadelphia, PA
Medical Receptionist / Technologist Assistant
07/2010 10/2012
Philadelphia, PA
Medical Receptionist / Technologist Assistant
07/2010 10/2012
  • Greets patients and answers the phone in a courteous and professional manner
  • Collects and copies insurance cards and other pertinent documents
  • Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
  • Follows all HIPAA, compliance, privacy and confidentiality standards
  • Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
  • Places calls to referring physicians for patients expressing difficulty with their procedure
  • Communicates service delays to all involved (including the patient) with regard to the wait time metric
Education Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
University of Virginia
Bachelor’s Degree in Initiative
Skills Skills
  • Strong attention to detail
  • Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
  • Ability to react calmly, professionally, effectively in demanding or emergency situations
  • Ability to effectively lead the staff as a strong leader and role model
  • Working knowledge of basic Medical Assistant principles and practices
  • Ability to maintain professional judgment
  • Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
  • Knowledge of business office operations and basic bookkeeping principles
  • Ability to multi- task in a high paced environment with good organizational skills
  • Ability to react calmly, professionally, effectively in stressful or emergency situations
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1

Front Desk Medical Receptionist Resume Examples & Samples

  • Transfers calls to the appropriate extensions as necessary
  • Re-schedules no-show patients
  • Excellent computer skills, organizational, and multi-tasking skills
2

Medical Receptionist Resume Examples & Samples

  • Greets patient upon arrival and verifies appointment date and time
  • Collects co-payments as applicable
  • Faxes reports as requested by physicians
  • Addresses patients problems/concerns as they arise
  • Complies with company and regulatory agency guidelines
  • 1 year of medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
  • Experience as a Medical Assistant (including front-office)
3

Medical Receptionist Resume Examples & Samples

  • 1+ year of medical office/ambulatory care experience
  • Experience with Medical terminology
  • Effective communication skills and the ability to work as a member of a team centered approach to patient care
4

Medical Receptionist Resume Examples & Samples

  • Work with medical staff to ensure accurate medical records and patient treatment plans
  • Collect and process time-of-service payments and bill patients and their insurance companies for treatments
  • Friendly and outgoing personality
  • Healthy Way of Life focus
5

Metcare Medical Receptionist Resume Examples & Samples

  • Prints encounter forms and verifies demographic information as applicable
  • Schedules transportation services as required
  • Mails no-show letters
  • Minimum of 1 year primary care clinical/medical reception experience or relative experience in a medical environment (patient facing/patient service focused within clinical/primary care environment)
  • Experience with Microsoft Office-Outlook
  • Excellent customer service skills and telephone skills
  • Experience with Medicare/Medicaid
6

Medical Receptionist Resume Examples & Samples

  • 2+ years of previous experience in a Medical Office
  • Previous Administrative and/or Clerical experience
  • Experience with Navinet or a similar system
  • Familiar with PPO vs HMO)
7

Front Desk Medical Receptionist Resume Examples & Samples

  • 2+ years of previous experience working within a Medical Office
  • Working knowledge of Navinet or a similar system
  • Exceptional phone etiquette
8

Medical Receptionist Resume Examples & Samples

  • Conduct job duties in accordance with CVA policies and procedures
  • Maintain standards of customer service and telephone etiquette
  • Channel all incoming calls and route calls to appropriate departments and/or personnel
  • Schedule all patient appointments, and confirm and reschedule return appointments. Verify current patient demographics
  • Obtain and input new patient demographic and insurance information in computer when scheduling appointments
  • Receive, record, and dispatch messages to appropriate departments and physicians
  • Utilize paging system according to procedure
  • Perform other work related duties as necessary
  • Adhere to compliance policies and procedures. Report any incident that appears unusual/deficient to department supervisor/manager or compliance department
9

Medical Receptionist Resume Examples & Samples

  • Directs patients to complete forms and processes patient-related paperwork
  • Makes follow-up appointments for patients and calls patients to confirm appointments
  • Minimum: Demonstrated clerical skills (typing, filing, telephone courtesy)
  • Preferred: Previous medical office experience
10

Medical Receptionist Resume Examples & Samples

  • Receives incoming telephone calls in a prompt and courteous manner
  • Performs clerical duties as directed
  • Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
  • Knowledge of business office operations and basic bookkeeping principles
11

Medical Receptionist / Phone Operator Resume Examples & Samples

  • Greets and directs patients/customers to appropriate departments
  • Answers telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately
  • Confirms patient appointments for the Primary Care department
  • Compiles, maintains and distributes the CMG Master Physician Call Schedule
  • Assists patients with medical records and x-ray releases
  • Will provide back-up coverage to Supply, Cashier and Mail
  • Performs technical duties according to department standards, policies and procedures
  • One year customer service in health care, cash handling, typing experience preferred
12

Medical Receptionist / Front Office Resume Examples & Samples

  • Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet
  • Check in station will be manned at all times without exception
  • Will verify all clinical reminders have been completed before allowing each patient to be discharged from the clinic. In the event there are pending clinical reminders due, will escort the patient back to the appropriate nurse for completion
  • Answers telephones on a timely basis and takes messages for all employees
  • Distributes mail and messages to employees
  • Scans all patient records into CPRS received from private practice when requested by providers
  • Requisitions to the clinic administrator of administrative supplies
  • Schedules appointments, performs means tests, inputs means test data into computer and other secretarial tasks as assigned. Will obtain copy of patient’s private insurance cards
  • Will assist with enrollment of new veterans into the healthcare system
  • Will key patient information and data into computer to maintain office and patient records
  • Will maintain patient, employee and computer data confidentiality
  • Will maintain clinic in a safe and comfortable environment for patients, guests and employees
  • Will maintain a current certificate of Basic Life Support by either the American Heart Association or the American Red Cross
  • Inventories and orders medical/office supplies and materials
  • Will keep administrative and all non-clinical areas clean at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic
  • Monitor coffee service to insure availability to patients and guest
  • Responsible for insuring that contaminated material and trash are maintained in proper containers (red bags)
  • Performs all duties assigned
  • Will report directly to the clinic administrator, chain of command
  • Will maintain a positive, helpful attitude with patients, guests and employees
  • Any/all other related duties as assigned
  • Knowledge of computer systems to include the MS Office Suite
  • Current certificate in Basic Cardiac Life Support (BCLS/CPR) -- must be renewed as required
13

Medical Receptionist Resume Examples & Samples

  • 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
  • 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
  • 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
  • 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
  • 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
  • 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
  • Must be able to perform basic math calculations
14

Medical Receptionist / Medical Assistant Resume Examples & Samples

  • Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
  • Performs technical duties according to departmental standards, policies, and procedures
  • Graduate from Medical Assistant program required
  • One year customer service in health care, cash handling, typing, scheduling application experience preferred
15

Medical Receptionist Resume Examples & Samples

  • Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
  • Acts as liaison between all independent lab services and the center
  • Monitors OSHA compliance of center laboratory
16

Medical Receptionist Float Resume Examples & Samples

  • Greets patients and answers the phone in a courteous and professional manner
  • Ensures accurate and thorough documentation and completion of all necessary paperwork
  • Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
  • Maintains an organized and clean work and reception area
  • Accurately performs scheduling tasks when necessary
  • Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol
  • Must be able to type and file accurately with precise data entry skills
  • Understanding of scheduling process/software
17

Medical Receptionist / Medical Scheduler Resume Examples & Samples

  • Keeps patients, technologists and/or manager informed with regard to patient flow
  • Follows all HIPAA, compliance, privacy and confidentiality standards
  • Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center
  • Ensures all patient information is scanned into PACS before shredding/destroying
  • Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report
  • Ability to multi-task and be organized
18

Medical Receptionist Resume Examples & Samples

  • Provides and collects all necessary HIPAA documentation to patients
  • Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner
  • Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
  • Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion
  • Provide clear written and verbal communication
19

Medical Receptionist / Referral Coordinator Resume Examples & Samples

  • Preferred: Medical office experience with referral processing for HMO
  • Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
  • Must be computer literate
  • Possess high job accuracy, efficiency, and dependability
  • Must have consistent, punctual and reliable attendance
  • Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
20

Medical Assistant / Medical Receptionist Resume Examples & Samples

  • Preferred: Medical office experience
  • Preferred: 2 years clinical experience
  • Preferred: Strong Phlebotomy skills
  • Ability to provide on-site emergency treatment within scope of practice
21

Medical Receptionist Resume Examples & Samples

  • Ability to concurrently perform multiple tasks
  • Skill required to enter patient data into EHR and navigate computer applications i.e. EPIC, Intranet, Outlook and the Lab and Radiology Information System
  • Ability to react calmly, professionally, effectively in demanding or emergency situations
  • Ability to read spell, understand and follow oral and written instructions
  • Ability to clearly communicate both verbally and written
22

Lead, Radiology Medical Receptionist Resume Examples & Samples

  • Checks in patients, verifies and updates information in EPIC system
  • Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
  • Provides overall direction, training and support for other receptionists
  • Makes appointments and answers inquiries
  • Attends meetings as required, distributes communication in an efficient and timely manner
  • Performs other projects and duties as related to department objectives
  • Supervises work performed by department and may delegate work to staff members.? Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
  • Assists with staff development, new employee orientation, and training.? Monitors and ensures staff compliance with policies and procedures
  • May be responsible for performance evaluations as required by Human Resources
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
  • Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
  • Maintains strictest patient confidentiality
23

Medical Receptionist Resume Examples & Samples

  • Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
  • Pulls patient charts, files information correctly info patient charts, and maintains filing system
  • Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC
  • Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
  • Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
  • Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving
24

PRN Radiology Medical Receptionist Resume Examples & Samples

  • Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R
  • Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner
  • Demonstrates positive customer service behaviors
25

Medical Receptionist Evenings Resume Examples & Samples

  • Collects and copies insurance cards and other pertinent documents
  • Places calls to referring physicians for patients expressing difficulty with their procedure
  • Communicates service delays to all involved (including the patient) with regard to the wait time metric
  • Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices
26

Medical Receptionist for OB Resume Examples & Samples

  • Answering office phones, and directs callers to appropriate persons within the office
  • Compiles, maintains, copies, retrieves and tracks medical records
  • Knowledge of Practice Management Systems
27

Medical Receptionist, Lead Resume Examples & Samples

  • Greets patients and directs them to appropriate departments
  • Answers multiple phone lines; directs calls and takes messages as needed
  • Verifies patient information and insurance eligibility; collects payments
  • Informs provider’s assistant of no shows and cancellations
  • Preferred: Over 1 year of experience and up to and including 3 years of experience
  • Experience in medical reception and customer service
28

Medical Receptionist Resume Examples & Samples

  • 1-2 years experience with personal computers and frontline customer service
  • Keyboarding 35 wpm
  • Ability to handle multiple priorities successfully
  • Pleasant and friendly manner
  • Must enjoy working with children and families
29

Medical Receptionist Resume Examples & Samples

  • Maintains high level of competence on Physician Billing computer system
  • Takes active role in facilitation of team approach to functions within the department
  • Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
30

Medical Receptionist Resume Examples & Samples

  • Answer telephones within three rings, prioritize calls and coordinate service with the
  • Coordinate as necessary with billing office
  • Greet patients and visitors. Control patient flow
  • Coordinate supplies and equipment needs with various departments and vendors
  • Review charge slips submitted by physician and accurately enter charge information, assist
31

Medical Receptionist / Technologist Assistant Resume Examples & Samples

  • Ensures patient jackets are complete with all necessary documentation and information prior to filing
  • Performs professionally in difficult customer/referring physician situations
  • Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs
  • Ability to schedule and register patients rapidly and accurately
  • Ability to maintain confidentiality of patient information
32

Medical Receptionist Resume Examples & Samples

  • Completes pre-registration of new and existing patients in two systems, and verifies accuracy of insurance on file. Demonstrates excellent knowledge of GE Centricity and Meditech registration system, and GE appointment system
  • Schedules new and existing patient appointments for office visits, chemotherapy and laboratory services, and coordinates external diagnostic testing with internal schedule
  • Reception support through communicating effectively with patients, staff and internal and external representatives
  • Performs a variety of tasks significant to successful operation of the department, many of which are time sensitive
  • Several years experience in a medical office or healthcare setting experience
  • Experience working with medical oncology preferred
  • Knowledge of medical terminology strongly preferred
  • Must have excellent interpersonal skills and the ability to provide top notch customer service to patients, their families and the public
  • Demonstrated capacity to function as a member of a multi-tasking team
  • Bi-Lingual in English and Spanish highly preferred
33

Lead Medical Receptionist Resume Examples & Samples

  • Coordinates day to day department activity of reception and ward clerk staff (and medical records staff as applicable)
  • Coordinates staffing and scheduling. May take reception/ward clerk sick call
  • Provides orientation for all new receptionists and floats working in department
  • Works with physicians, clinical practice managers, reception float pool supervisor and staff to coordinate scheduling, reception coverage and work load assignments
  • Assesses reception/ward clerk learning needs and coordinates ongoing continuing education and/or training
  • Gives input to the Reception Manager and/or Clinical Practice manager in regard to hiring, disciplining and terminating employees in reception (and medical records/ward clerk as applicable)
  • Serves as a leader and resource person
  • Gives input to the supervisor/manager on performance appraisals on reception staff (and medical records/ward clerk staff as applicable)
  • Communicates reception information to all staff, manager and physicians as necessary
  • Holds monthly reception meetings (and medical records meetings as applicable) with minutes provided to managers and medical records supervisor as necessary
  • Takes a leadership role in problem solving with employees and patients
  • Maintains physicians’ on-line schedule and makes changes as needed
  • Assists in developing department receptionist job descriptions/protocol
  • Acts as a liaison between department reception and clinical areas
  • Attends required meetings
  • Minimum of one to two years current experience as a Medical Receptionist with demonstrated leadership skills
  • Knowledge of filing system
  • Knowledge of computer systems including Microsoft Office suite, photocopy and fax machine
  • Professional, friendly, enthusiastic attitude
  • Excellent telephone etiquette time
  • Organizational skills and ability to prioritize
  • Ability to coordinate several activities at the same
  • Ability to react calmly, professionally, effectively in stressful or emergency situations
  • Ability to read, spell, understand and follow oral and written instructions
  • Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
  • Able to work cooperatively with employees, patients, supervisors and physicians
  • Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department
34

Medical Receptionist Resume Examples & Samples

  • Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
  • Greet and check in patients for appointments and accommodate walk-in patients appropriately
  • Answer incoming telephone calls, make outgoing calls and direct calls/tasks to the appropriate teammates
  • Update insurance and demographic information
  • Arrive and mark patients as nurse ready
  • Distinguish emergency or STAT situations, notifying back office personnel and/or the provider as necessary; to include calling for STAT TEAM or 911
  • Exhibit the highest standards of customer service skills
  • Collect monies per Groupcast guidelines such as copays, coinsurance, deductible and overdue account balances
  • Balance a cash drawer at the end of each day
  • Schedule and re-schedule appointments per provider specifics, inter-departmental bookings as well as laboratory, x-ray, and special testing
  • Maintain ongoing knowledge of provider schedules, wiki preferences and department specific needs to stay current on proper scheduling of patients
  • Maintain up-to-date knowledge of insurance payers and eligibility requirements
  • Coordinate the Provider’s post-visit care plan with the patient
  • Ability to establish and maintain effective working relationships with patients, providers, and teammates
  • Ability to accept responsibility and take initiative to proceed without direct supervision
  • Ability to operate a computer, multiline telephone systems, and other standard office equipment
  • Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
  • Ability to spell correctly and write neatly and legibly
  • Ability to complete all tasks independently with minimum supervision
35

Medical Receptionist Resume Examples & Samples

  • Provides feedback concerning additional team member training needs
  • Recognizes and provides coaching, counseling, and discipline as appropriate
  • Ensures accurate data entry into the RIS system
  • Organizes, distributes and maintains a monthly team member schedule
  • Ensures that all performance reviews are completed, conducted and turned in on time
  • Provides thorough and accurate information to all customers
  • Responsive to customer and patient questions; knows where and how to obtain information/answers
  • Communicates appropriate preparation(s) and other information to callers and patients
  • Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
  • Communicates effectively and appropriately with manager
  • Ensures all “callbacks” are completed and scheduled in a timely fashion
  • Addresses workflow issues in a timely, professional manner
  • Effective leadership skills
  • Ability to maintain confidentiality of patient information and staff records/information
  • Ability to communicate effectively and appropriately while maintaining rapport with customers
  • Ability to effectively lead the staff as a strong leader and role model
  • Must be able to type and file accurately
  • Ability to maintain professional judgment
36

Medical Receptionist Resume Examples & Samples

  • Front desk reception
  • Greets patients, answers phones, takes concise telephone messages and schedules appointments
  • Provides patient with all necessary registration forms, and gives instructions on completion of forms
  • Processes, codes, and completes insurance claims forms
  • Uses communication skills with proper medical terminology
  • Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
  • Arranges for hospital admissions and outside referrals
  • Purchases and maintains supplies and equipment
  • Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
37

Medical Receptionist Resume Examples & Samples

  • ESSENTIAL FUNCTIONS
  • Answered in a courteous manner
  • Within 3 rings
  • Identifying self and practice
  • Determining and prioritizing the nature of the incoming call
  • Responds to patient communications and routes complete and accurate messages to the appropriate individual
  • Ensures patient satisfaction at the end of each call
  • Reviews access goals regarding calls answered, dropped, routed. Employee is highly engaged in quality improvements with customer service
38

Medical Receptionist Resume Examples & Samples

  • Greets patients in a prompt, friendly and helpful manner
  • Verifies and updates patient information (address, telephone number, insurance, etc.)according to standard work documentation
  • Documents patient information in the electronic health record (EPIC) following standard work guidelines
  • Registers new patients according to standard work documentation
  • Check patients in for appointments
  • Advises patients of their responsibilities regarding insurance and referral information
  • Actively works Epic patient work queues and scheduling reports assigned to department
  • Collects and posts co-pay/payments to patient’s account according to standard work documentation
  • Handles walk in patients (sends to appropriate department; makes appointment; takes message; has clinical staff speak with patient) as necessary
  • Processes failed appointments according to standard work documentation
  • Balances cash bag according to standard work documentation
  • Helps direct patients to correct department
  • Answers telephone calls in a timely manner
  • Takes brief, clear, complete messages according to clinic policy
  • Attends meetings as required
  • Prefer one year work experience, preferably in a medical office setting
  • Knowledge of medical terminology desirable.Word processing and computer experience
  • Ability to establish and maintain effective, cooperative working relationships with patients and staff
  • Ability to coordinate several activities at the same time
  • Computer, photocopy and fax machine experience
39

Medical Receptionist Resume Examples & Samples

  • Possess excellent customer service and communication skills
  • Working knowledge of insurances HMO/PPO/EPO/Indemnity/Worker’s Compensation
  • Ability to perform basic math computations
  • Two or more years experience in a medical setting preferred or equivalent education
40

Medical Receptionist Resume Examples & Samples

  • Medical Receptionist experience prefered
  • Minimum of 2 years of receptionist experience
  • Telephone Skills,
  • Professionalism
  • Quality Focus
41

Medical Receptionist Resume Examples & Samples

  • 1 Answers and screens telephone calls, verifying appointments, routing calls and/or taking messages appropriately
  • 2 Schedules appointments
  • 3 Greets and checks patients into computer, takes or updates patient demographic information as needed
  • 4 Checks patients out, taking co-pay, coding and entering visit information into computer
  • 5 Maintains waiting room
  • 6 Performs general clerical duties as needed, which includes, but not limited to: processing mail, making copies as requested, filing
  • 7 Obtains and verifies referrals and pre-certifications as per department and insurance company policy
42

Medical Receptionist Float Resume Examples & Samples

  • CPR certification a plus
  • Must be willing to float to different offices as needed
  • The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required
43

Medical Receptionist Resume Examples & Samples

  • 2 years’ experience in a medical office preferred
  • The ability to multi-task, maintain organization, and remain composed in a fast paced, busy environment
  • Must be willing to work some evenings until 6pm or 7:30pm
  • Must be willing to float between, Manasquan, Brick, and Jackson office locations
44

Medical Receptionist Resume Examples & Samples

  • The primary role of the Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties
  • We take pride in providing excellent customer service. To help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone. As a leader, the supervisor must lead by example
  • Checks in patients; consistently and courteously verifies and obtains required demographic information. Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
  • All aspects of the checkout process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
  • Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn’t leave phones unattended. Records complete written (or EMR) messages legibly. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol
  • Team Work in a practice is critical to our success. As such, all team members must display cooperative interactions with others and accepts responsibility for what needs to get done. Team members perform a broad range of assignments with efficiency and accuracy and in a positive manner
45

Medical Receptionist Resume Examples & Samples

  • Answers the phone in a timely manner
  • Pages other team members when needed
  • Takes messages
  • Schedules patients on the providers schedule
  • Responsible for incoming faxes
  • Receives co-pays, payments and writing receipts
  • Balancing daily receipts
  • Checking in the clinic patients and preparing appropriate paperwork; such as demographic and insurance information
  • Scans documents in patient charts
  • Taking patient medication refill request
  • Responsible for medical record request
  • Communicates with physician/APRN/PA regarding patient needs
  • Collaborates with other team members to ensure the patient’s wellbeing
  • Communicates in a professional manner with staff, patients, visitors, etc. as evidenced by staff/patient feedback and Medical Office Manager
  • Maintains a clean, neat and safe environment for the patient and staff according to policy and procedures as evidenced by staff/patient feedback and Medical Office Manager
  • Participates in economical utilization of supplies and ensure that equipment is maintained in a clean and safe manner
46

Medical Receptionist Resume Examples & Samples

  • Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
  • Collects co-payments, past due balances and payments at time of service
  • Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
  • Highly organized and detail oriented, required
  • One (1) year of clerical experience, preferred
  • Knowledge of medical terminology, preferred
47

Medical Receptionist Breast Surgery Resume Examples & Samples

  • Assists with financial responsibilities including: keeping abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol
  • Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol if on paper. Follows protocols established for EMR for scanning/filing documents
  • Monitors general office supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery
  • Team member will travel between main office location in Brick and to secondary location in Jackson
  • 2 years’ experience in a surgical or oncology office preferred
48

Experienced Medical Receptionist Resume Examples & Samples

  • Serves as point of access for all non-emergent customer inquiries and contacts, responding to all requests in a respectful, efficient and effective manner
  • Routes calls successfully
  • Determines next step for customers seeking services (through a series of pre-determined questions.)
  • Provides information related to community resources
  • Serves as a model of excellent customer service
  • Demonstrates excellent teamwork marked by mutual respect and collaboration
  • Responsible for ensuring a consistent flow of clients and data in the medical service delivery system
  • Responsible for co-managing all aspects of insurance verification/authorization for individuals referred internally for additional services
49

Medical Receptionist Resume Examples & Samples

  • Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required
  • Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system
  • Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed
  • Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary
  • Distributes condolence cards to patients families as requested
  • Identifies no shows and forwards for patient notification
50

Medical Receptionist Resume Examples & Samples

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
  • Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
  • Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
  • Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records
  • Other duties as requested or assigned. May type memos and forms
  • Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
  • Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
  • Commits to Quality: Emphasizes the need to deliver quality products and/or services
51

Medical Receptionist Resume Examples & Samples

  • Answering 2 incoming lines and routing or messages
  • Greeting patients as they come in
  • Scheduling patient visits and follow up appointments
  • Manager patient information, insurance documents, file updates
  • Call insurance providers to verify coverage
52

Lead Medical Receptionist Resume Examples & Samples

  • Welcome each patient and ensure that they complete all necessary intake forms
  • Collect and process time-of-service payments and bill patients and their insurance companies for treatments as needed
  • Work with insurance companies to verify specific financial contribution to patient’s care
  • Manage the clinic’s entire patient scheduling and ensure patients are able to stay on their treatment plans
  • Serve as an ambassador to patients, members and the surrounding community to promote LT Proactive Care Clinic programs and services
  • Coach, manage and schedule the Medical Receptionist(s)
  • Responsible for training staff through orientation, providing direction and feedback
  • Assist with hiring, disciplinary, and termination procedures
  • High School diploma or GED (Associates Degree preferred)
  • A minimum of 18 months of experience working in a patient care setting
  • 2 years of management or supervisory experience preferred
53

Medical Receptionist Resume Examples & Samples

  • Greets and registers patients in a friendly and service oriented manner
  • Notifies appropriate team member on patient arrival
  • Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
  • Verifies/ updates changes in patient/physician/insurance to ensure proper billing
  • Collects and logs all co-pays and fees
  • Answers/ transfers incoming phone calls
  • Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
  • Enters accurate information in the system
  • Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
  • Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
  • Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
  • Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients
  • Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
  • Coordinates with the back office staff for timely and effective care of patients
  • Obtains proper authorization and identification prior to release of confidential medical records
  • Uses clerical skills (e.g. filing, organizing, process incoming mail etc)
  • Provides management with reports and logs when required
  • Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience
  • Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
  • Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management
54

Medical Receptionist Resume Examples & Samples

  • At least two years of experience in a medical office or one year of Cook Children's Physician Network
  • Medical office experience using a modern EMR system such as Athena or comparable
  • Understanding of diversified insurance plans
  • Knowledge of coding and medical terminology
  • Exhibit good interpersonal and communication skills
  • Maturity to withstand pressure that may arise in relation to the public and physician
55

Medical Receptionist Resume Examples & Samples

  • Front desk or reception in a medical or healthcare office
  • Experience with EPIC software
  • Multi-line phone use
  • Proof of longevity in a previous and similar role
  • Ability to multi-task in a busy, high volume medical office environment
56

Medical Receptionist Resume Examples & Samples

  • Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
  • Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
  • Demonstrated analytical, prioritization and organizational skills required
  • Demonstrated flexibility and dedication to team environment required
  • Experience in healthcare environment with working knowledge of medical office operations preferred
  • College coursework in business preferred
  • Nursing Assistant or Medical Assistant preferred
  • Experience with Microsoft Office, specifically Word and Excel preferred
  • Depending on the position available, fluency in Spanish preferred
57

Medical Receptionist Resume Examples & Samples

  • Experience using medical management systems
  • Electronic billing
  • Answering phones (past experience)
  • Caring, friendly personality
58

Medical Receptionist Resume Examples & Samples

  • Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information
  • Acts as primary contact for patients. Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking), but is not authorized to provide patient education. Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines
  • Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications
  • High School diplomas or GED required. 6 months of Customer Experience required
  • 6 months Medical Office setting experience preferred. Medical terminology and knowledge of insurance concepts preferred
59

Medical Receptionist Resume Examples & Samples

  • Answer phones and greet incoming patients and visitors
  • Perform patient registration and insurance verification, and collect co-pays
  • Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
  • Coordinate with office staff for timely care of patients
  • Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
  • May on occasion travel to our nearby centers to receive training and/or help with coverage
60

Medical Receptionist Resume Examples & Samples

  • Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact
  • Introduce yourself and role to the patient/customer with whom you are interacting
  • Maintain a professional appearance of self and the workplace at all times
  • Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own
  • Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
61

Medical Receptionist / Referral Coordinator Resume Examples & Samples

  • Represents the Company in a professional manner, following all Company policies and procedures
  • Medical office experience preferred
  • Knowledge of medical equipment and maintenance
62

Medical Receptionist / Medical Assistant Resume Examples & Samples

  • Must be able to display excellent telephone/switchboard etiquette
  • Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
  • Ability to multi- task in a high paced environment with good organizational skills
  • Knowledge of HIPAA regulations
63

Medical Receptionist Resume Examples & Samples

  • Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
  • Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
  • Maintains records and makes daily cash deposit as assigned
  • Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
  • Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
  • Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
  • Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
  • Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
  • Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
  • Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
  • Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
  • Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
  • Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
  • Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
  • Maintains recall lists and communicates with patients as appropriate
  • May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
  • May escort patient to examination rooms and chaperones patients as required
  • May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
  • Provides guidance to departmental personnel in medical office on administrative policies and procedures
  • Regular, reliable and predictable attendance is required
  • Performs other similar and related duties as required or directed
  • Additional specialized medical secretarial/medical office training preferred
  • Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
  • Ability to think critically and exercise sound judgment
  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc
64

Medical Receptionist Resume Examples & Samples

  • Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
  • Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines. Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
  • Documents appropriate information in computer system
  • Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
  • Updates and maintains telephone messages interdepartmentally. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
  • Maintains recall lists and contacts patients
  • Participates on a variety of committees that relate to appointment schedules as the expert in the creation and maintenance of provider schedules
  • Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc. Counsels and advises patients of available options
  • Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
  • Reconciles all referral discrepancies. Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc
  • Follows up on a variety of reports, such as indisposed referral report, etc., resolving discrepancies as required
  • Reviews billing rejections/denials to resolve insurance issues to maximize reimbursement, including, but not limited to, obtaining retroactive referral numbers for bill that were denied for no referral authorization, etc
  • Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
  • Achieves and retains super-user status on current system software to best manage a provider’s appointment schedules. Creates Provider Schedules for all providers as required. Provides training and support to all members of the site/department on the current software
  • Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointment
  • Tracks arriving and departing providers, adds or deletes schedules as appropriate. Maintains existing provider schedules, changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
  • In collaboration with training department, acts as a preceptor to the site schedule
  • Coordinators, acts as a resource through feedback and support mechanisms regarding all aspects of schedule maintenance. Communicates scheduling updates, issues, etc., to site schedule coordinators through a variety of sources such as monthly bulletins, quarterly meetings, etc
  • Produces and tracks a variety of statistical reports
  • May escort patient to examination rooms and chaperone patients as required
  • Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
  • Ensures adequate inventory of office supplies and basic maintenance of office equipment
  • Identifies and reports emergency situations to providers, nursing and others
  • High School diploma with additional specialized medical secretarial/medical office training preferred
  • Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
  • Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc
65

Medical Receptionist Resume Examples & Samples

  • Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures
  • Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
  • Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
  • Knowledge of grammar, spelling and medical terminology
  • General knowledge of healthcare insurance and terminology
  • Ability to handle cash transactions and balance cash drawers
  • Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash
66

Medical Assistant / Medical Receptionist Resume Examples & Samples

  • Anticipates patient care needs and consults with provider as needed
  • Demonstrates dependability
  • Must have a professional and mature demeanor
  • Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash
67

Medical Assitant / Medical Receptionist Resume Examples & Samples

  • Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule
  • Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures
  • Maintains current knowledge of medications, waste disposal and sterile techniques
  • Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees
  • Responds to and participates in all medical emergencies and codes
68

Medical Assistant / Medical Receptionist Resume Examples & Samples

  • Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed
  • Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR
  • Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly
  • Maintains knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers’ schedules
  • Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed
  • Oversees the front area for cleanliness and safety, and continuous awareness of visitors
  • Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked
69

Medical Receptionist Resume Examples & Samples

  • Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly
  • Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
  • Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required
  • Reviews provider schedules in advance to ensure pre-registration of new patients
  • Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments
  • Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch
  • Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department. May collect past due balance when appropriate
  • Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols and confirming patient appointments as needed
  • Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors, alerting supervisor of any issues
  • Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work
  • Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc
  • May assemble and send new patient packets, registration packets, and history/physical forms prior to scheduled appointments
  • Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
  • Must have excellent public relations and customer service skills
  • Must be able to work under general supervision
  • Exhibit courtesy/respect for co-workers and willing to help co-workers when needed
  • Excellent organizational abilities
  • Previous experience as a receptionist in the healthcare industry or as a Medical Assistant is preferred
  • Prior experience preferred in handling and balancing cash highly desirable
  • MS Word, Excel and IDX experience is a plus
  • Preferred previous experience with computers and/or automated scheduling
70

Medical Assistant / Medical Receptionist Resume Examples & Samples

  • Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed. 15%
  • Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR. 15%
  • Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
  • Assists with procedures and administers medications within the MA scope of practice and per provider orders. 5%
  • Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly 15%
  • Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed 5%
  • Oversees the front area for cleanliness and safety, and continuous awareness of visitors 2%
71

Medical Receptionist Resume Examples & Samples

  • Obtains all pertinent information from referring physician or patient as outlined on the New Patient Referral Form
  • Depending upon the patient diagnosis, obtains information related to laboratory, x-ray surgery, location of previous medical records and previous treatments prior to patient visit
  • Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
  • Using practice information system and proper procedure schedule and register patient in the system
  • Confirms patients' insurance eligibility with appropriate insurance companies and obtain prior authorization as needed for patient visit
  • If patient appointment changes/cancellation is necessary, use documented procedure to perform task
  • Maintain Doctor/Hospital tally sheets to document all new patient visits. Provide all designated parties with reports on a weekly basis
  • Assemble all new patient charts and be sure the chart is completed and received in a timely fashion for the physician
  • Coordinate and schedule all hospital consultations with the appropriate physician
  • Provides full coordination, tracking and accountability for all new patient visits
  • Two (2) years of medical office experience is required
  • Possess professionalism and honesty in all business dealings on behalf of the organization
  • Ability to remains flexible with regards to job assignments that may require the necessity to cover other departments or locations
  • Ability to read and interpret documents such as medical records, physician reports, instructions, and procedure manuals
  • Ability to speak effectively with patients, employees, physicians, visitors and outside medical personnel
  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals with the ability to compute rate, ratio, and percent
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Must possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization, internal and external
  • Possess strong problem solving skills
  • Ability to seek out available resources to resolve problems following the chain of command
  • Ability to work as a team player and have a professional demeanor
  • Possess strong organization skills
  • Three (3) years of medical office experience is preferred
72

PRN Float Medical Receptionist Resume Examples & Samples

  • Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process
  • Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
  • Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction
73

Medical Receptionist / Medical Assistant Resume Examples & Samples

  • Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments
  • Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area
  • Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work
  • Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
  • Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner
  • Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Adheres to HIPAA standards. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work
74

Medical Receptionist Resume Examples & Samples

  • Demonstrates competency and ability to assume job description of Front Office Combo (see job description)
  • Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR
  • Other duties may be assigned as needed
75

Medical Receptionist Resume Examples & Samples

  • Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system
  • Creates/updates/Verifies demographic, guarantor, insurance/subscriber demographic insurance, PCP and other relevant patient information
  • Verifies insurance plan eligibility and PCP assignment via Epic, Payor websites, or Payor phone calls. Evaluates responses based on established guidelines
  • Runs and works on-line reports and work ques for Medical Specialty supported departments
  • Confirms, collects, and posts patient co-payments and other outstanding balances
  • Maintains recall and reschedule lists and contacts patients
  • Schedules and coordinates patient visits, medical procedures for outpatients. Communicates with patients regarding all information related to scheduled appointment
  • Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
  • Knowledge of various software applications such as Microsoft Word, Excel, Outlook, insurance payor websites
76

MA / Medical Receptionist Resume Examples & Samples

  • Good organizational abilities
  • Experience with computers and/or automated scheduling, EMR and/or IDX experience highly desirable
  • Experience in handling and balancing cash preferred
77

Medical Assistant / Medical Receptionist Resume Examples & Samples

  • Strong insurance knowledge base
  • Knowledge of Autoclaving and EKGs preferred
  • Knowledge of Primary Care and Specialty Practice workflows
  • Preparing patients for examination
  • Taking / recording accurate vital signs and medical histories
  • Lab requisition and specimen preparation
  • Phlebotomy / vaccine administration
  • Ordering and maintaining medical supplies
  • Patient / phone triage
  • Scanning documents into EMR per practice process
78

Medical Receptionist Resume Examples & Samples

  • Demonstrated customer service, communication, and interpersonal skills
  • Demonstrated knowledge of medical and coding terminology
  • Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Medic/Centricity
  • Knowledge of ICD-10 preferred
  • Patient check-in / check-out
  • Appointment scheduling
  • Insurance pre-certifications and referrals
  • Ordering and maintaining office supplies
  • General clerical tasks
  • Assisting the Care Team in patient pre-visit preparations
  • Assisting patients with scheduling tests and referrals
  • Maintaining inventory office supplies
79

Medical Receptionist Resume Examples & Samples

  • Secretarial science education or comparable experience is preferred
  • Post high school courses in medical terminology is preferred
  • Must be able to work weekends
80

Medical Receptionist Resume Examples & Samples

  • Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays
  • Checks in patients; consistently and courteously verifies and obtains required demographic information
  • All aspects of the check-out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
  • Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy
  • Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed
  • Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover
  • HS diploma or equivalent is required
  • Secretarial science education or comparable experience preferred
  • Post High School course in medical terminology and secretarial skills preferred
  • Two years Medical Office experience required
81

Medical Receptionist Resume Examples & Samples

  • Education: Requires high school diploma or equivalent
  • Experience: Minimum of two years medical receptionist experience
  • Other: Types 35-40 wpm
82

Medical Receptionist Resume Examples & Samples

  • High school grad or equivalent
  • 2 years exp in medical office
  • Maturity to withstand pressure that may arise in relation to the public
83

Medical Receptionist Lead Resume Examples & Samples

  • Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively
  • Generates data and shares with staff to promote excel level of patient access
  • Coordinates staffing plans with supervisor. Communicates timely / effectively with staff
  • Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information
  • Maintains / updates physician office protocols consistently
  • Answers telephone professionally and timely. Advocates on behalf of the patient
  • Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change
  • Accountable for front office combination job description
  • Education: Successful completion of high school
  • Experience: Minimum of 2 years work experience in a medical office scheduling environment
  • Training: Computer skills
  • License / Certification: None required
  • Past leadership experience
84

Medical Receptionist Resume Examples & Samples

  • Answer the telephone, screen calls, take messages and provide information
  • Schedule appointments and maintain appointment books
  • Reschedule appointments due to physician changes as needed
  • Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts
  • Oversee waiting area, coordinate patient movements and report problems and irregularities
  • Receive patients and visitors; obtain necessary information for processing
  • Enter and update patient information and insurance into computer system
  • Post charges for each patient and collect payments from patients
  • Refer patients with billing problems to the billing department
  • Prepare and maintain patient files; pull files for patient appointments or when required
  • Prioritize and organize filing, including purging and out-of-date files
  • Order supplies and report equipment malfunctions relating to job function
85

Medical Receptionist Resume Examples & Samples

  • Maintains a high level of competence on the Registration, Scheduling, Billing and Electronic Health Record systems
  • Actively works towards improving patient satisfaction survey scores
  • Attends and actively participates in departmental meetings
86

Medical Receptionist Resume Examples & Samples

  • Coordinate communication among network staff members
  • Performs data entry when requested
  • Provides support for records management by assembling and mailing paperwork as needed
  • Annually completes Compliance Education and understands applicable policies
  • Must be able to sit for long periods of time
  • Ability to function in a fast paced environment
  • Take and follow instructions
  • Must be able to read and write legibly
  • Function independently
  • Experience: Computer skills switchboard experience required
87

Medical Receptionist nd Shift & Rotating Weekends Resume Examples & Samples

  • Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
  • NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor
  • Ability to convey information to customers in a warm, clear, concise manner
88

Medical Receptionist Resume Examples & Samples

  • Answer telephone in a timely manner
  • When Patient sign in for their appointment, check for demographic and insurance changes
  • High School or GED Diploma
  • Minimum of one (1) year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities
  • Able to work flexible schedule Monday - Friday: 7:30am – 5pm, 8am – 5pm and/or 9am – 6pm
  • This is a 40 hour week schedule
  • Knowledge with Allscripts Practice Management is a plus
  • Competitive pay
  • Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
  • Paid service bonus and holidays
  • Portable 401(k) plans
  • Recognition and incentive programsAccess to continuing education via the Kelly Learning Center