Medical Office Receptionist Resume Samples

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CM
C MacGyver
Callie
MacGyver
8097 Berge Causeway
Dallas
TX
+1 (555) 972 2882
8097 Berge Causeway
Dallas
TX
Phone
p +1 (555) 972 2882
Experience Experience
11/2016 present
Boston, MA
Medical Office Receptionist
Boston, MA
Medical Office Receptionist
11/2016 present
Boston, MA
Medical Office Receptionist
11/2016 present
  • Assist patients with checking in and out, scheduling appointments, insurance verifications, etc
  • Work daily reports as set by practice manager
  • For non-insured patients, discuss established self-pay rate and collect monies
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Professional work environment
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Special projects as assigned by Manager or Supervisor
07/2011 05/2016
Houston, TX
Medical Office Receptionist
Houston, TX
Medical Office Receptionist
07/2011 05/2016
Houston, TX
Medical Office Receptionist
07/2011 05/2016
  • Capacity to maintain confidentiality, work independently and with a team in support of the department
  • Perform other duties as assigned
  • Serve as Receptionist (Front Desk)/Administrative Assistant for medical office
  • Establish effective rapport with other employees, customers, clients, patients, families, and physicians
  • Any additional duties as assigned by practice office manager
  • Create new patient charts
  • Perform day end processes as set by office protocol
Education Education
Associate’s Degree in Initiative
Associate’s Degree in Initiative
Cornell University
Associate’s Degree in Initiative
Skills Skills
  • Possess a strong work ethic and a high level of professionalism
  • Technical Skills – Demonstrates a basic knowledge of medical terminology and medical insurance
  • Keeps reception area neat, comfortable and welcoming throughout the day (ensures coffee/water is available, etc.)
  • Ability to multi-task, manage details and organize efficiently and effectively
  • Possess a strong work ethic and high level of professionalism
  • Excellent verbal and written communication skills with the ability to clearly communicate
  • Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines
  • Proficient computer skills and the ability to learn and effectively utilize department specific software systems
  • Communication – Communicates clearly, concisely and professionally
  • Obtain patient information from new and established patients, capturing demographic, billing, as well as other pertinent information. Enters patient information in computer
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6 Medical Office Receptionist resume templates

1

Medical Office Receptionist Resume Examples & Samples

  • Ensuring customer satisfaction
  • Handling of money, for any cash individual seeking services
  • Making copies
  • Faxing documents
  • Bilingual-English/Spanish- (fluent level in both, with written and verbal communication skills)
  • Must be flexible to work some nights and weekends on occasion as needed
  • 1-2 years Minimum experience in a medical reception role
  • Proficiency in Microsoft Office Programs: Outlook, Word, Excel
  • Knowledge of CAC patient registration process
2

Medical Office Receptionist Resume Examples & Samples

  • Verify patients insurance on daily basis prior to and including day of appointment
  • Verify patient information pertinent to visit, including, but not limited to authorizations, available labs, patient financial responsibility
  • Greet patients and check them in
  • Collect applicable patient financial responsibility i.e. copayments, coinsurances, deductibles etc…
  • For non-insured patients, discuss established self-pay rate and collect monies
  • Obtain all pertinent paperwork from patient needed from patient, i.e. patient demographics, insurance card, identification etc…
  • Answer phone calls
  • Prepare patient charts for appointments
  • Schedule Appointments
  • Pull medical charts for next-days business
  • Create new patient charts
  • Prepare charge tickets and insurance information for billing purposes
  • Any additional duties as assigned by practice office manager
  • Two or more years administrative experience
  • Medical Office experience preferred
  • 2 weeks Paid Vacation
3

Medical Office Receptionist Resume Examples & Samples

  • Answer office phones, make appointments, confirm appointments
  • Check-in patients and collect accurate patient demographics, enter data into electronic system and verifies insurance
  • Check-out patients and assist them with referral processing and scheduling process
  • Collect co-pay, post patient payments
  • Charge entry and patient balance processing
  • Work daily reports as set by practice manager
  • Balance daily batches
  • Perform day end processes as set by office protocol
4

Medical Office Receptionist Resume Examples & Samples

  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
  • Helps patients in distress by responding to emergencies
  • Healthcare Experience
  • Ability to effectively communicate both verbally and nonverbally
  • Possess the following qualifications relative to Questcare Medical Clinic's culture: Energetic, Highly Motivated, Customer Service Focus, Positive Attitude, Confidentiality, Teamwork & Professionalism
5

Medical Office Receptionist Resume Examples & Samples

  • Serve as Receptionist (Front Desk)/Administrative Assistant for medical office
  • Assist patients with checking in and out, scheduling appointments, insurance verifications, etc
  • Small office environment that requires close working relationships and teamwork
  • Maintain a strong work ethic with a total commitment to success each and every day
6

Medical Office Receptionist Resume Examples & Samples

  • Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
  • Answers phone calls and directs them appropriately
  • Schedules appointments according to office guideline
  • Obtains accurate patient and insurance information, collecting copays and deductible amounts
  • Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
  • Prepares charts for patient appointments making sure all necessary information is complete. 10%
  • Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments
  • Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
7

Medical Office Receptionist Resume Examples & Samples

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner
  • Checks in patients to include collecting forms, ensuring the forms are completed and filing
  • Updates demographics and insurance information in the system
  • Collects co-pays and balances
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
  • Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension
  • Takes and relays messages in an accurate and timely manner
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
  • Recent medical receptionist or front office experience required
  • PBX experience preferred
8

Medical Office Receptionist Resume Examples & Samples

  • Requires good customer service and communication skills
  • Organizational and time management skills
  • Knowledge of clinic procedures and regulatory requirements
  • Team player who handles multiple projects simultaneously in a fast paced environment
  • Prepares charts for patient appointments making sure all necessary information is complete
9

Medical Office Receptionist Resume Examples & Samples

  • May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution
  • Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal
  • May assist with medical records and clinical personnel as needed
  • Maintains work and waiting areas in a neat and professional manner
  • May perform a variety of special projects as assigned
  • Adheres to all NCH standards, policies and procedures
  • High school graduate or equivalent (GED)
  • One year of customer service work experience or interaction with the public required
  • Excellent verbal and written communication skills with the ability to clearly communicate
  • Effective interpersonal skills to interact with patients, team members and physicians and to maintain team-oriented relationships with senior management, managers and staff
  • Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines
  • Proficient computer skills and the ability to learn and effectively utilize department specific software systems
10

Medical Office Receptionist Resume Examples & Samples

  • Bilingual/Spanish preferred
  • Demonstrates strong customer service and communication skills
  • Possess a strong work ethic and high level of professionalism
  • Team player who handles multiple projects simultaneously in a fast paces environment