Medical Office Assistant Resume Samples
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Medical Office Assistant Resume Samples
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VR
V Runolfsson
Vito
Runolfsson
1281 Kenyon Passage
Los Angeles
CA
+1 (555) 244 5503
1281 Kenyon Passage
Los Angeles
CA
Phone
p
+1 (555) 244 5503
Experience
Experience
San Francisco, CA
Medical Office Assistant
San Francisco, CA
Windler Inc
San Francisco, CA
Medical Office Assistant
- Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. Performs other duties as assigned
- Collects urine specimens. May perform throat cultures, and buccal smears as directed. Completes requisitions, labels and routes specimens according to standard procedure
- Promotes wellness by providing patient education materials, communicating provider’s advice and instructions
- At the direction of the provider, performs approved waived lab tests/diagnostic testing including but not limited to: pulse oximetry, EKG, etc
- Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and insures that par levels of supplies are maintained on a daily basis
- Maintains unit patient care supplies, ensures timely flow of patients and assists physicians and nurses to provide optimal care to patients and families
- Performs order entry and documents the results of the test in the medical record for review by the provider
Detroit, MI
Certified Medical Office Assistant
Detroit, MI
Halvorson Inc
Detroit, MI
Certified Medical Office Assistant
- Serves as preceptor and resource for newly-hired medical assistants and medical assistant externs, actively participating in their integration into the department
- May perform a variety of administrative/clerical duties, scheduling patient appointments, precertifying procedures, answering patient phones by collecting data to forward to the nurse for triage as directed
- May function as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area as directed
- May provide occasional working supervision to non-licensed medical and/or clerical office support personnel for clerical functions or other non-clinical activities
- Other Duties: Performs other duties as assigned
- Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as POC testing, EKG testing, phlebotomy, and other clinic specific diagnostic testing
- Escorts or transports patients to exam rooms or treatment rooms, or other areas
present
Los Angeles, CA
Medical Office Assistant / Phy Practice
Los Angeles, CA
Cremin, Schaefer and Murazik
present
Los Angeles, CA
Medical Office Assistant / Phy Practice
present
- Receives and registers patients presenting at the clinics
- Responds to incoming calls and provides information and assistance to caller
- Completes tasks related to billing of clinic visit
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
- Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency
- Performs other job functions as assigned or requested
Education
Education
Associate’s Degree in Related Field
Associate’s Degree in Related Field
University of Delaware
Associate’s Degree in Related Field
Skills
Skills
- Ability to communicate in a clear, professional and calm manner
- Strong attention to detail
- Skilled in developing and maintaining department quality assurance and quality control standards
- Ability to react quickly, calmly, and effectively in emergency situations
- Administrative Skills: Workers’Comp and Disability claim processing
- Ability to handle stressful situations
- Ability to organize multiple tasks and projects and maintain control of workflow
- Ability to communicate verbally and in writing with others
- Ability to use word processing and spreadsheet programs and standard office equipment
- Ability to work without close supervision and to exercise independent judgment
15 Medical Office Assistant resume templates
Read our complete resume writing guides
1
Medical Office Assistant Resume Examples & Samples
- Open and Close Clinic – daily
- Answer Telephones
- Greet, and Sign in patients into the electronic health record Aprima
- Schedule appointments for Blood work, Allergy Shots, Immunizations
- Schedule appointments for Wellness Programs
- Order supplies for Xerox Machine and office supplies
- Send out FedEx and Messenger packages
- Distribute Mail and Faxes
- Scan in patient medical records into Aprima
- Accompany medical team on emergencies as needed
- Perform phlebotomy, EKG,urinalysis testing, specimen collections, clinical asepsis
- Administrative Skills: Workers’Comp and Disability claim processing
- Oversee First Aids Kits throughout 30 Rock with representative
- Manage and order lab supplies as needed
- Manage the Health Waste Management on a monthly basis
- Oversee compliance and ordering of supplies for AED’s located throughout NBCU on a monthly basis
- Medical Certificate with EKG training
- CPR Health Plan Care Provider or equivalent certified
- 2 years of experience in a medical office setting
- Experience with phone triage
- Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
- Strong interpersonal and communication skills; strong team player
- Proactive thinking and ability to handle multiple projects at once
- Highly motivated self-starter with the ability to work with a minimal guidance or direct supervision
- Process and detail oriented, including strong organization, time management and prioritization skills
- Proven ability to management conflicting priorities in a fast-pace environment
- Ability to effectively interact with employees at all levels of the organization
2
Medical / Office Assistant Resume Examples & Samples
- Phlebotomy training
- Medical Assistant certificate
- 2-3 years of experience as a Medical Assistant
- Compassionate and empathetic
3
Medical Office Assistant Resume Examples & Samples
- Graduate of an accredited MOA program
- Medical Assistant certification
- RMA
- Knowledge of office and laboratory procedures
- CMA
- 3+ years of relevant experience
4
Certified Medical Office Assistant Resume Examples & Samples
- Assists in care of patients by preparing exam rooms for patient care, facilitating use of diagnostic equipment, and ensuring availability of needed patient information, such as results of diagnostic exams and medical records
- Serves as preceptor and resource for newly-hired medical assistants and medical assistant externs, actively participating in their integration into the department
- May function as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area as directed
- Maintains current customer service, clinical, and technical skills by attending training programs and procedures. Participates in annual skills competency review
- May provide occasional working supervision to non-licensed medical and/or clerical office support personnel for clerical functions or other non-clinical activities
5
Medical Office Assistant Resume Examples & Samples
- JHCP @ Bayview - IM Practice - Baltimore, MD
- Monday-Friday, 8:30a-4:30p
- Bilingual in Spanish required
6
Medical Office Assistant Resume Examples & Samples
- JHCP Odenton Peds - Odenton, Maryland
- Full Time (40 hours)
- Diploma/Certificate/GED required
- Two years experience preferred
7
Medical Office Assistant Resume Examples & Samples
- JH Community Physicians Fulton Practice - Fulton, Maryland
- Full-time 40 hours per week
- Two years work experience preferred
8
Medical Office Assistant Resume Examples & Samples
- JH Community Physicians - Odenton, Maryland (located near Fort Meade, Maryland)
- Full Time (40 hours) , 8:00 am - 5 pm w/possible late evening
- Two years work experience in a similar service-oriented industry preferred
9
Medical Office Assistant Resume Examples & Samples
- JHCP Annapolis Practice - Edgewater, MD
- Monday, Tuesday, Thursday, Friday: 8:00am-5:00pm, Wednesday 11:30a-8:00pm
- High school Diploma or GED equivalent required
- Two years preferred experience with electronic health record. Knowledge of EPIC a plus
10
Medical Office Assistant Resume Examples & Samples
- JH Community Physicians EBMC Adult Medicine - Baltimore, MD
- Monday-Friday, 11:30a-8:00p.m. - Some Saturdays may be required
- High School Diploma or GED equivalent required
- Bilingual, Spanish speaking highly preferred
11
Certified Medical Office Assistant Resume Examples & Samples
- Knowledge of medical equipment and instruments to administer patient care
- Knowledge of common safety hazards and precautions to establish a safe work environment
- Skilled in assisting in a variety of treatments and medications as directed by the medical practioner
- Ability to maintain accurate records and documentation of test results
- Skilled in developing and maintaining department quality assurance and quality control standards
12
Medical Office Assistant Resume Examples & Samples
- Recognizes and responds to acute emergency situations following established procedures
- Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs and transports/transfers patient onto other hospital or clinic areas as directed
- Provides assistance in treatment rooms during minor surgical procedures and/or various diagnostic examinations by positioning and draping; may hold clamps or retractors, sponge vascular areas, and pass instruments as specifically directed by physician
- Follow Universal Precautions
- Maintains departmental files, performing duties such as pulling files and assembling forms prior to appointment, and filing returned diagnostic reports as directed
- Initiates and/or completes diagnostic test forms per provider order, telephones prescriptions to pharmacies, relays medical information from physician to patient and relays information from patient to physician
- Collects, by non-invasive techniques and preserves specimens for testing, including urine, sputum and stool
- Participates in Departmental Quality Assurance Activities
- Performs other duties as required, such as checking patients medical records for incomplete data, relaying messages to staff personnel
- Note: Specific duties may vary depending on assignment
- Note: Bold print indicates those difference between the Medical Office Assistant I and II classifications
- These responsibilities are specific to the Medical Office Assistant II
- Ophthalmology experience of greater than one year preferred
13
Float Certified Medical Office Assistant Resume Examples & Samples
- Takes, records, and reports patient vital signs using medical equipment
- Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning of all equipment
- Serves as preceptor and resource for newly-hired medical assistants by actively participating in their integration and assimilation into the department
- May provide occasional working supervision to non-licensed medical and/or clerical office support personnel
- Functions as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area
- Responds to patient questions regarding their accounts, billing, and insurance
- Documents patients care interventions and education in medical records
- Performs variety of administrative/clerical duties, such as receiving and scheduling patient appointments, distributing mail, and preparing reports and correspondence. Ensures appropriate patient consent and authorization forms are obtained for research and/or medical treatment
- Maintains current customer service, clinical, and technical skills by attending training programs and seminars to continue level of competency and ensure compliance with departmental policies and procedures. Maintains adequate stock of supplies as required for work area
14
Medical Office Assistant Resume Examples & Samples
- May perform nursing care functions such as vital signs, removal and/or application of dressings for assessment by licensed provider, shaving & skin preparation; reinforce standardized self care procedures as directed by licensed provider
- Recognizes & responds to acute emergency situations following established procedures
- Orients patients to system policies & practices
- Provides appropriate instructions sheets based upon provider direction
- Reviews instruction sheet w/ patient
- Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs & transports/transfers patients onto other hospital or clinic areas as directed
- May assist licensed provider w/ patient examinations & treatments by positioning, restraining patients, & assisting as directed
- Assures safety of patient during procedures & transport
- May prepare & transport items such as medical equipment & laboratory specimens
- May clean & disinfect instruments/equipment according to standardized procedure
- Follows Universal Precautions
- Maintains departmental files, performing duties such as pulling files & assembling forms prior to appointment, & filling returned diagnostic reports as directed
- Charts in patient's medical records as indicated
- Participates in Department Quality Assurance activities
- Performs other duties as required, such as checking patient's medical records for incomplete data, relaying messages to staff personnel, & telephoning in prescriptions to pharmacies
- Assume other activities & responsibilities from time to time as directed
- Completion of a program in Medical Office Assisting with certification OR equivalent of six (6) months of experience required
- Ability to give & follow oral & written instructions
- Ability to work effectively with the public
- Ambulatory care / primary care experience
- Knowledge of electronic medical records
15
Medical Office Assistant Resume Examples & Samples
- Gather information for initial admission packets for new patients
- Review all new charts to ensure necessary nursing paperwork is included, track and timely retrieval of signed Plan of Treatments and nursing orders
- Obtain required co-signatures from a nurse or dietician; initiating discharge summaries, discharging patient therapies in the system
- Assist with miscellaneous clerical duties as needed to include usage of fax and copy machines
16
Medical Office Assistant Coordinator Resume Examples & Samples
- Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning. Maintains adequate stock of supplies as required for work area
- Performs MOA job duties as necessary
- May function as clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area as directed
- POCT designee to train and recertify users
17
Medical Office Assistant Resume Examples & Samples
- Enter information into RMT accurately, following guidelines in the Office Assistant Training Manual
- Maintain and track patient visits while gaining authorizations if additional visits are needed in a timely manner
- Conduct chart reviews to ensure all patient benefits are verified and/or updated as necessary
- Comply with PFS to send notes as requested for billing/insurance purposes for proper claim submittal in a timely manner
- Enter all payment arrangements into RMT patient comments after all insurance consultations for the purpose of PFS account follow-up
- Compile patient charts with all patient questionnaires for new patients filed in the required locations
- Gather information from patients on intake forms provided ensuring completeness of all answers
- Complies with PFS to send notes as requested for billing/insurance purposes for proper claim submittal in a timely manner
18
Medical Office Assistant Resume Examples & Samples
- Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
- Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols, policies and procedures within their scope of education, training and responsibilities (see Addendum #1)
- Facilitate and organize the practice of their assigned physician(s) and/or other health care professional(s)
- Perform routine clerical functions as assigned (making appointments, chart management, telephone calls, etc.)
- Prepare and administer medications as directed by physician order in accordance with Kaiser Permanente guidelines
- Assist medical personnel with procedures and/or diagnostic exams
- Apply principles of aseptic technique and infection control as directed by the infection Control Manual. Establish and maintain system for patient test results and follow-up
- Provide basic information and assistance to patients under the direction of the licensed personnel
- Document pertinent patient information, nursing procedures and patient responses, following established guidelines and maintaining patient confidentiality
- Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines
- Provide information to patients on general health and basic self care procedures
- Instruct patients in use of home equipment, following established guidelines
- Provide patient first aid as ordered by physician
- Apply and remove dressings, as ordered by physician
- Follow standard infection control procedures
- Initiate emergency procedures (including basic CPR) and assists in emergency patient treatments
- Lift patients
- Observe patient vital signs; observe patients for bleeding
- Perform inhalation therapy as ordered by physician; perform surgical preps
- Prepare and position patients for procedures
- Prepare patients for physical examinations
- Rinse and clean instruments and equipment
- Sterilize instruments and equipments
- Identify equipment in need of repair
- Maintain clean work area
- Complete laboratory, radiology requisitions and specialized test forms
- Notify appropriate personnel of abnormal lab test results
- Answer member inquires
- Observe patient condition for reactions during and after procedures
- Remove sutures following established protocols
- Respond to Code Blues
- Take and record patient vital signs, height, weight, etc
- Obtain specimens from patients (urine, stool, etc)
- Perform finger sticks to obtain blood samples
- Prepare specimens and specimens for lab analysis
- Perform urine tests (tablet or dipstick)
- Perform vision screening using Snellen chart
- Perform routine diagnostic tests, following established protocols
- Perform skin tests
- Assist as member of surgical team
- Assists physician in obtaining tissue specimens and biopsies
- Assist with proctological procedures (i.e. sigmoidoscopies.)
- Restrain or support patients during procedures
- Perform EKG's (electrocardiograms)
- One (1) - two (2) years of experience in medical assisting within the last five (5) years, preferred
- Registered Medical Assistant OR Certified Medical Assistant OR completion of accredited Medical Assistant program
- Injection certification required
- Computer and typing skills preferred
19
Medical Office Assistant Resume Examples & Samples
- Licensure/Certification/Registration: Requires successful completion of a medical assistant program, military corpsman, Certified Nursing Assistant training program or 2 years or more clinical experience in physician’s practice
- Education:Graduate from a Medical/Nursing Assistant Program, military corpsman training program, or 2 years or more clinical experience in a physician’s practice
- Experience: Previous experience preferred
- Special qualifications: Must be able to successfully complete established competencies for the position within designated probationary period. Excellent communication skills. Ability to perform multiple tasks with appropriate prioritization and organization
20
Certified Medical Office Assistant Resume Examples & Samples
- Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as POC testing, EKG testing, phlebotomy, and other clinic specific diagnostic testing
- Escorts or transports patients to exam rooms or treatment rooms, or other areas
- Documents completion of patient care tasks in medical records, and reinforces education provided by the physician or nurse seeking assistance form the nurse or physician as appropriate
21
Certified Medical Office Assistant Resume Examples & Samples
- Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as POC testing, EKG testing and other approved clinic specific diagnostic testing
- Escorts or transports patients to exam rooms or treatment rooms, or other areas as directed
- Documents completion of patient care tasks in medical records, and reinforces education provided by the physician as appropriate
22
Medical Office Assistant Resume Examples & Samples
- Must have excellent customer service skills, communication and telephone etiquette
- Relates well with hospital staff, medical staff and public
- Bi-lingual with English and Spanish
23
Temporary Medical Office Assistant Asst-flexstaff Resume Examples & Samples
- Preparing treatment rooms for patient examinations and ensuring the cleanliness and availability of appropriate equipment and supplies
- Interviewing patients to obtain medical information and performing measurement and screening procedures
- Obtaining specimens from patients as directed by a clinician
- Assisting the clinician during examinations, procedures and treatment as required
- Preparing, sterilizing and calibrating equipment
- Strictly adhering to infection control standards while performing duties
- Performing related clerical duties supporting operational needs
- Performing other duties as required
- Successful completion of a six-month (6) to one (1) year course in Medical Assisting at an accredited school, required
- Data entry skills (80 kpm), required. Ability to communicate effectively
24
Medical Office Assistant Temp-smithtown Resume Examples & Samples
- Collaborates with members of the health care team in coordinating and implementing plans for patient care. May record patient history for medical staff review
- Performs measurement and screening procedures according to protocol which may include, but is not limited to height, weight, head circumference, blood pressure, pulse, temperature, audiometry and vision testing. Records and plots findings on patient chart
- Collects urine specimens. May perform throat cultures, and buccal smears as directed. Completes requisitions, labels and routes specimens according to standard procedure
- Assists physicians and nurses with special procedures and examinations including but not limited to L.P., pelvic exam, etc. Secures supplies, ensures patient is properly undressed and draped, provides instruments to physicians, holds patient as required and assists patient after examination
- Performs variety of other functions such as maintaining medical records, processing insurance forms, preparing financial records, etc
- Successful completion of a six (6) month to one (1) year course in Medical Assisting at an accredited school, required
25
Medical Office Assistant Resume Examples & Samples
- Maintains unit patient care supplies, ensures timely flow of patients and assists physicians and nurses to provide optimal care to patients and families
- Documents patient's chief complaint and reason for visit, allergies, and current medications in the chart for review by provider
- Previous medical experience is strongly preferred
26
Medical Office Assistant Choi MG Pediatric Urology Resume Examples & Samples
- Obtains signed consent forms from the patient or guardian. The patient's insurance coverage is assessed for any managed care requirements and notations are made in the chart
- Performs order entry and documents the results of the test in the medical record for review by the provider
- The incumbent should have previous computer experience
27
Medical Office Assistant Resume Examples & Samples
- Eighteen (18) years of age, or older
- Graduate of a medical secretary program from a technical institute is highly preferred; or high school graduate with previous experience or on-the-job training is required
- Valid Wisconsin driver''s license; will be required to have driving record approved by Rogers Memorial Hospital''s insurance carrier
- Basic knowledge of equipment utilized to perform clerical duties
- Formal training in management of the aggressive patient within sixty (60) days of date of hire. Annual re-certification is required
28
Medical Office Assistant Resume Examples & Samples
- Knowledge of examination, diagnostic, treatment room procedures and taking vital signs
- Knowledge of medical equipment and instruments to administer patient care. 4. Knowledge of common safety hazards and precautions to establish a safe work environment
- Skilled in assisting in a variety of treatments and medications as directed by the medical practitioner
- Ability to perform duties related to the front office to help maintain an efficient work flow
- Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public
- Ability to communicate in a clear, professional and calm manner
- Ability to react quickly, calmly, and effectively in emergency situations
- Ability to interpret, adapts, and applies guidelines and procedures
- All other duties as deemed necessary to include but not limited to coverage of other clinics when needed
29
Outpatient Medical Office Assistant Resume Examples & Samples
- Work requires ability to type simple forms and letters, and communicate at a level normally acquired through completion of high school
- Work requires approximately three to six months on the job experience to learn departmental operations and become familiar with computer systems and procedures
- Work requires the interpersonal skills to greet patients and obtain routine factual information and respond to routine inquiries
- Work requires analytical ability to organize work in order to perform multiple functions for the department
- Work requires basic medical training
- Needs to know how to take vital signs and familiar with medical terminology
- CNA, PCT or EMT training preferred
30
Medical Office Assistant Resume Examples & Samples
- Previous outpatient medical clinic front office experience
- Exceptional computer skills and the ability to quickly master multiple computer programs required
- Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills required
- Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting
- Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills
- Must have the ability to hold information in confidence
- Greets patients and visitors in a courteous manner, directing full attention to them immediately upon their entrance to the department. Directs patients and visitors to appropriate areas. Provides direction and information regarding various programs and services
- Is knowledgeable in the operation of the hospital telephone and paging systems. Appropriately screens and directs calls, pages staff, accesses voice mail, takes and relays messages in a clear and concise manner. Demonstrates courteous and professional phone etiquette skills, establishing and maintaining a high level of rapport with referring physician offices and other staff members
- Accurately and courteously schedules patients for visits and/or procedures in such a manner to allow for the department to run efficiently, with minimal patient wait time. Follows clinic procedure to manage no-show, late arrivals, discharges from practice, and payer-mix while maintaining excellent customer service
31
Medical Office Assistant Resume Examples & Samples
- Previous clerk, office and/or administrative assistant work preferred
- Previous medical experience preferred
- Must have appropriate manner, conduct and grooming and present a professional image
- Previous EPIC experience a plus
- Verifies written physician orders for accuracy as compared to the procedure scheduled. Adheres to department policies to follow-up on all verbal orders with written verification
32
Medical Office Assistant Resume Examples & Samples
- Must have adequate knowledge of medical terminology, anatomy and physiology, medications and laboratory values
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
- Ability to follow instructions and respond to managements’ directions accurately
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
- Must be able to work independently with minimal supervision, prioritize work activities and use time efficiently
- Must be able to maintain confidentiality
- Must be able to work well under pressure and or stressful conditions
- Must maintain a professional and clean appearance at all times consistent with company standards
33
Medical Office Assistant / Phy Practice Resume Examples & Samples
- Receives and registers patients presenting at the clinics
- Responds to incoming calls and provides information and assistance to caller
- Performs clerical duties
34
Medical Office Assistant Resume Examples & Samples
- Ability to use word processing and spreadsheet programs and standard office equipment
- Ability to communicate verbally and in writing with others
- Completes tasks related to billing of clinic visit
- Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency
35
Medical Office Assistant Blood Draw Clinic Resume Examples & Samples
- The ideal candidate will have the following
- Interacting with patients to obtain information for accurate records
- Scheduling appointments, verifying orders
- Facilitating patient flow, conducting initial patient screening and communicating pertinent information
- Preparing and maintaining the clinic exam room and equipment
- Providing support to the provider during clinic by assisting with phone calls and faxes
- Recognizing emergency situations and implementing emergency procedures
- Administering first aid and CPR
- 1 year of experience in an outpatient clinic setting
- 2 years of demonstrated customer service skills
36
Medical Office Assistant Resume Examples & Samples
- A minimum of 6 months on the job experience in a medical office or related field preferred
- Ability to read, analyze and interpret common correspondence and medical records
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
- Ability to respond appropriately and professionally to all inquiries or complaints from clients, physicians, upper management and/or regulatory agencies
- Ability to effectively present information one-on-one, in small groups, and/or to visitors of the company
37
Medical Office Assistant Resume Examples & Samples
- Taking temperature, pulse, & respiration readings by following standard procedures & recording necessary information in patient chart; obtain & record blood pressure readings involving close observation w/ knowledge of patient symptoms & treatment
- Observes & records patient's symptoms such as coloring & treatment reactions, bruises & rashes; reports unusual patient conditions to appropriate medical personnel
- Set up & prepare examining rooms for doctors' use by maintaining supplies & cleanliness of the area, arranging furniture & equipment, & other related items
- Re-organize & clean up examination rooms after each patient by washing & sterilizing previously used instruments & removing soiled linen or paper table covers
- Assist doctors or RNs w/ various examinations by positioning & draping patients, passing instruments, chaperoning female examinations, & standing by for routine assignments
- Check patient's chart folders to ensure information is complete on test results & reports for laboratory tests & x-rays, obtain missing information by calling the appropriate departments
- Deliver specimens & related items to & from laboratory & other departments
- Answer telephone & relay routine messages to staff personnel, transfer more difficult calls to RN
- Complete routine medical information forms by interview w/ patient, may perform routine pasting & filing functions in EKG department
- May conduct a variety of urine tests using items such as reactive papers, dyes, & staining material as required, recording change in color of patient specimens as appropriate
- Apply sterile dressings, bandages, binders, & restraints often positioning patient following specific direction & standard procedure
- May assist w/ procedures such as cystoscopy, minor surgeries, lumbar punctures, bone marrow punctures, paracentesis, thoracentesis, etc
- May make up linen packs, surgical packs, tracheotomy trays, sponges, etc, under direction
- Perform other duties as directed such as transport patients in wheelchairs & mobile beds
- Skills assessments & validations are utilized to ensure that employees providing patient care to specific age groups (i.e., infants, adolescents, elderly, etc) are proficient identifying the special needs & behaviors associated w/ a particular patient population
- Promotes, ensures, & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service
- Recent (within the last two years) health career school diploma and/or recent (within one year) back office experience
- BCLS certification required. Current Kaiser Permanente employees must obtain BCLS certification
38
Medical Office Assistant Resume Examples & Samples
- Coordinates all RCS self-pay and insurance refunds so as to ensure the refunds are logged, tracked, approved, and refund letter prepared for mailing
- Organizing, scanning, and documentation of batches through Content Central
- Coordinates process for all bad address accounts working with IDX, Epic and contacting the patient for the correct mailing address. Update the new mailing address in IDX and mail collection letters to the correct address. If unable to obtain a new address, prepare the account for bad debt placement with the Collection Agency
- Coordinates the verification and destruction of scanned batches
- Responsible for assisting as needed with the daily the RCS daily deposit
- Assists with the IDX scoring process to ensure self-pay accounts move through the self-pay, EBO and collections cycles within IDX
- Supports all courier services between the Clinics, Hospital, Bank and UPS
- Sorts all incoming mail and faxes and distributes accordingly
- Responsible for Reminder Calls for External Clients
- Performs a wide variety of general administrative responsibilities including, but not limited to
- Ability to access, input and retrieve information from computer
- Ability to work with minimum supervision and to effectively interact with clients and coworkers
- Ability to prioritize, problem-solve and exercise independent judgment
- Ability to maintain confidential information at all times
- Equipment used: IBM-Compatible computer, fax machine, telephone, copy machine, scanner
- Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence
39
Medical Office Assistant Resume Examples & Samples
- Full time day shift position
- Candidate would work in the Blood Draw Clinic at Magnolia Campus located at 12902 USF Magnolia Dr., Tampa, FL 33612 (on the USF Campus)
- Completion of an accredited Medical Assistant program OR Military Medical Technician training
- Minimum two (2) years in healthcare with managed care, insurance verification, collections, and authorizations
- Two (2) years demonstrated customer service skills
- This role combines the duties generally assigned to Medical Assistants and the Patient Service Representative
- Schedules appointments, verifies orders
- Facilitates an efficient patient flow in a variety of specialty clinics by performing patient intake, preparing patients for clinical exams and setting up for procedures
- Preps and maintains clinic exam room and equipment
- High school Diploma or Equivalent required
- Basic Cardiac Life Support (BLS) Certification
- Minimum one (1) year experience in an outpatient clinical setting
- Medical Assistant or Nursing Assistant Certification preferred
40
Medical Office Assistant Resume Examples & Samples
- Assesses patient’s general condition and takes vital signs and weight
- Assists provider with examinations, diagnostic procedures and treatments. To include but not limited to, phlebotomy, injections, suturing, and other typical office procedures
- Orients, instructs and trains assigned personnel as applicable
- Provides basic patient care as ordered
- Assures test results are received and relayed to patient in a timely manner
- Demonstrates sensitivity to patient's comfort and privacy by using the AIDET fundamentals of communication
- Documents all interventions, patient/family responses, medication dispensed/prescribed, etc., in the medical record
- Promotes wellness by providing patient education materials, communicating provider’s advice and instructions
- Triages patient phone calls regarding urgency of appointments
- Ensures an adequate stock of supplies and well maintained equipment
- Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc
- Maintain confidentiality in matters regarding the practice, its patients and employees
- Ability to use a variety of office and medical equipment including, but not limited to, telephone, computer, fax, stethoscope, EKG machine, ear washing equipment, scales, thermometers, blood pressure cuff, and basic lab equipment
- Maintains a clean and sanitary work area
- Maintains equipment in clean operating condition
- Perform referrals and pre-certifications as needed and where applicable
- May schedule patient appointments per physician order and relay accurately to patients
- Take calls from hospitals/ nursing homes and relays appropriate information to practitioner in a timely manner
- Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care
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Temporary Medical Office Assistant Resume Examples & Samples
- Collects blood specimens and assists physician or nurses in collection of blood specimens as required. Completes requisitions, labels and routes specimens according to standard procedure
- May perform electrocardiograms in accordance with physician orders
- Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and insures that par levels of supplies are maintained on a daily basis
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Medical Office Assistant Resume Examples & Samples
- Reliable and dependable
- Solid technical skills (Excel, maneuver within the program)
- Servant heart
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Medical Office Assistant / CV Laboratory Resume Examples & Samples
- Completes questionnaires and flowsheets appropriately as indicated. Reviews the patient's chart to assure that all records are up-to-date and posted in the correct place
- At the direction of the provider, performs approved waived lab tests/diagnostic testing including but not limited to: pulse oximetry, EKG, etc
- The incumbent should have excellent interpersonal skills and the ability to work with a wide variety of people
- The incumbent must have or obtain within the first 90 days of employment certification in CPR
