Box Office Assistant Resume Samples

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J Schumm

Jazmyne

Schumm

598 Agustin Inlet

Dallas

+1 (555) 199 1028

598 Agustin Inlet

Dallas

Phone

p +1 (555) 199 1028

Experience Experience

Boston, MA

Box Office Assistant

Boston, MA

Considine Inc

Boston, MA

Box Office Assistant

To provide administration support to the Box Office Manager
Effectively organize and execute night of show operations for the Box Office
Interact with artist, record label, and management when necessary for ticket purchases
Monitor staff and provide feedback as necessary
Create weekly staff and show schedules
To work enthusiastically throughout the duration of your shift and represent the O2 Academy Islington in a positive and friendly manner
To turn up on time and be ready to start work at the start of your shift

Detroit, MI

Seasonal Box Office Assistant

Detroit, MI

Stracke, Batz and Toy

Detroit, MI

Seasonal Box Office Assistant

Work in a fast paced environment and handle heavy workload that can present stressful situations
Perform other duties and responsibilities as assigned
Provide quality customer service in person and over the phone
Self- motivated, hardworking, team-player attitude
Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
Work effectively under pressure and/or stringent schedule and produce accurate results
Help manage day of show staff and maintain all box office policies and procedures

present

Phoenix, AZ

Assistant Manager, Box Office

Phoenix, AZ

Berge-Wilkinson

present

Phoenix, AZ

Assistant Manager, Box Office

present

Assist Customer Service Manager in maintaining the customer service standards of STAPLES Center are met
Works with talent buyer to create event pricing, scaling, manifest creation and sales forecasts
Establishes and maintains high standards of customer service for the box office staff
Aid in event creation, management, and in the coordination of ticket manifests
Performs other duties and responsibilities as assigned
Maintain a positive working relationship with group sales, premium seating, and other ticket related departments
Create a positive team environment within the department

Education Education

Bachelor’s Degree in Related Area Preferred

Johnson & Wales University

Bachelor’s Degree in Related Area Preferred

Skills Skills

Highly organized, resourceful, quick learner and able to handle multiple projects simultaneously
Comfortable/knowledgeable with Microsoft Excel
Ability to learn ticketing software system quickly
Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines
Able to handle highly sensitive and confidential information
Ability to maintain accuracy with attention to details in transactions for patrons
Basic knowledge of Microsoft Office
Good organisational skills and ability to work under pressure
Ability to work independently
Basic computer data entry skills

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Box Office Assistant Resume Examples & Samples

Years of related work experience: 0 -2 years
Must also have ability to work varied shifts which may include weekdays, evenings, holidays and weekends
Must be able to work in a fast paces environment
Must be able to accurately and efficiently deal with large quantities of cash or other payment methods such as credit cards, checks etc
Must be able to exhibit excellent communications skills
Must have an understanding or have the ability to learn basic computer skills & Best Buy Theaters ticketing platform of AXS
1-2 years experience in ticketing and live entertainment space

Box Office Assistant Resume Examples & Samples

Maintain all events at Fillmore Silver Spring (holds / internal buys / pre & onsale, etc)
Effectively organize and execute night of show operations for the Box Office
Ensure the Box Office is providing superior customer service to the consumer
Interact positively and communicate effectively with all ticketing staff, Talent Buyer, Marketing/Promotion managers, and Corporate Office
Monitor staff and provide feedback as necessary
Assist with answering phones and selling tickets for walk-up transactions on a daily basis
Assist in ensuring appropriate staffing levels on all events. Assist in recruitment and hiring of staff, ensure that hiring/disciplinary/termination standards follow all Live Nation guidelines
Reconciliation and accounting of all ticket sales for each ticketed event
Create weekly staff and show schedules
Balancing and reconciliation of all seller cash drawers, show days and non-show days
MUST be proficient in using the Ticketmaster host system
Minimum two years Box Office / Ticketing supervisory experience required
Skill and working knowledge of computerized ticketing operations and software (Ticketmaster), Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
Ability to work flexible hours, including nights, weekends, and holidays

Seasonal Box Office Assistant Resume Examples & Samples

Provide quality customer service in person and over the phone
Handle daily ticket sales at the box office window
Help manage day of show staff and maintain all box office policies and procedures
Train staff on the Ticketmaster system and other aspects of ticket operations
Prior Ticketmaster experience is helpful but not necessary
Work effectively under pressure and/or stringent schedule and produce accurate results
Self- motivated, hardworking, team-player attitude
Remain flexible and adjust to situations as they occur
Work in a fast paced environment and handle heavy workload that can present stressful situations
Basic knowledge of Microsoft office programs (Excel, Word)
Work extended and/or irregular hours including nights, weekends, and holidays, as needed

Box Office Assistant Resume Examples & Samples

Maintain and modify all ticketed events in Ticketmaster - manage show inventory as required, including event builds and hold management
Attend internal and external meetings as required
MUST be proficient in using the Ticketmaster host system, manager level skills required
Minimum two years Box Office / Ticketing supervisory or management experience required
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Job functions require hours of sitting, typing, and use of a computer

Assistant, Box Office Resume Examples & Samples

This position will primarily handle the collection, processing, data entry and archival of box office reports
Additional responsibilities include but are not limited to box office and flash analysis, reporting, and executive desk support such as answering phones and managing meetings
Occasional projects requiring advanced MS Excel skills are possible
The candidate should also be highly motivated with strong analytical, data entry, organizational and interpersonal skills
The ideal candidate should have a strong desire to be involved in the business of theatrical film distribution
Excellent computer skills are required
A college degree is highly preferred

Assistant Manager, Box Office Resume Examples & Samples

Generate various sales reports and produce various financial records
Facilitate in the processing and fulfillment of in-house ticket requests
Aid in event creation, management, and in the coordination of ticket manifests
Maintain fiscal control over daily reconciliation and proper cash handling procedures
Enforce policies and procedures to encourage consistency on job performance of ticketing staff
Recruitment, hiring, training and scheduling of ticket sellers
Ensure accuracy of transactions and compliance with policies and procedures
Assure courteous internal and external guest and client and customer service
Assess Box Office resource needs- personnel, equipment and operational issues
Talks with, listens to, or signals others to effectively exchange information; receives or gives direction and works effectively as part of a team by responding to assistance requests throughout the facility
Knowledge of basic computer programs such as (Word, Excel, Outlook, etc.)
Ability to interact positively with diverse staff and clientele in a fast-paced environment
Must have the ability to prioritize workload and solve problems quickly and react to difficult situations appropriately
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities
College degree in a related field preferred
At least 3 years Box Office experience preferred
Experience with OUTBOX

Box Office & Marketing Assistant Resume Examples & Samples

To print and distribute tickets to promoters
To process and log all disabled bookings
Liaise with the Duty Manager and promoters to pass on all relevant sales and show information as needed
To work evening shifts including national holidays as and when required
To ensure that the Box Office is left secure, clean and tidy at all times
To act as administrative support to the Box Office Manager & Marketing Manager, assisting in the specific daily, weekly and monthly duties as agreed
Develop and maintain a comprehensive and in-depth knowledge of the club and gig scene and where necessary develop relationships with the key individuals / companies to ensure the Venue is best placed to exploit its position
To ensure that all print / media satisfies the companies contractual obligations to our sponsors O2 and partners ensuring the agreed positioning and use of their branding and logos
Commission/Design and co-ordinate all local advertising, working to budget, in liaison with your line manager
Ensure that monthly ad spend reports are sent to line manager & Marketing Manager (MM)
Recruiting, developing and managing the volunteer publicity distribution team (Street Team), and ensuring that it is effective
Be aware of current tickets sales and target publicity accordingly and in line with the General Manager’s wishes to support and work with Academy Events, MM and external promoters
Supporting the MM to achieve a wider online presence and drive data collection at every opportunity
Manage all social networking sites and ensure that they are up to date
To undertake any other reasonable duties as and when required
Knowledge of the local music & club scene with great local contacts
Significant previous experience in a similar role and environment, using a computerised Box Office/Ticketing system
Experience of working in a live music environment
Experience of dealing with printers and designers
Full working knowledge of Facebook / Twitter & Instagram
In-depth knowledge of the needs and operation of a Box Office; its day-to-day running and general requirements and satisfaction of customers
Communication skills and Admin Skills
Extremely Organised
Able to work to tight deadlines with excellent attention to detail
Shows confidence in dealing with wide ranging types of situations
Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve

Box Office Assistant Resume Examples & Samples

Sell tickets and provide information about events
Respond to patron ticketing issues, ensuring a resolution is implemented
Assist in close out event reporting and preparation of weekly sales reports
Help train and supervise student assistants in the box office
Oversee all box office functions when the Manager is not present
Education:High school diploma or equivalent combination of education and experience
Work Experience:Two or more years job related experience
Certifications:N/A
Skills:Knowledge of ticketing system, customer service skills
Preferred Education:Some College
Preferred Skills: N/A

Assistant Manager, Box Office Resume Examples & Samples

Administer and supervise all Box Office functions
Assist Box Office Manager in the initial event setup to include initial promoter contact, event set up through Outbox/Veritix/AXS, and coordination with internal departments such as group sales and premium seating
Serve as liaison between various promoters, sports team representatives, event managers, and staff members
Generate various sales reports and produce comprehensive financial records
Maintains a positive rapport and communication with promoters, ticketing provider, and other internal departments providing assistance and information promptly and accurately upon request
Process and maintain promoter ticket requests
Oversee the processing of group sales orders and assist with processing during peak times
Attend productions meetings as needed
Maintain a positive working relationship with group sales, premium seating, and other ticket related departments
Serve as a liaison with the finance department and be responsible for all daily deposits, charge backs, show cash needs and vault audits
Serve in rotation with Box Office Manager and Customer Service Manger as event MOD
Assist in finalizing pre-event check list for events
Assist Customer Service Manager in maintaining the customer service standards of STAPLES Center are met
Minimum 5 years management level experience including direct supervision over a large staff
The ideal candidate will have advanced knowledge of computerized ticketing software, preferably Outbox, Veritix and/or AXS
Candidates should have superior interpersonal skills, ability to communicate effectively with co-workers, guests and clients, excellent customer service skills and the ability to interact positively with diverse staff and clientele in a fast-paced environment
Ability to work under pressure, handle many tasks concurrently, all the while maintaining a positive demeanor
Must be willing to work long hours, nights, weekends, and holidays as assigned

Box Office Assistant Resume Examples & Samples

Gain detailed overall understanding of the Volvo Car Stadium, & concert events in order to provide excellent customer service to ticket patrons
Must display strong written and oral communication skills
Will be trained on all Ticketmaster supported ticket software used for ticket sales and customer service
Will be responsible for replying to e-mail & phone inquires relating to tickets and marketing for the tournament
Assistant will organize distribution of tickets, distribution of renewal packets for Volvo Car Stadium and other mass mailings
Will be expected to give input and feedback regarding ticket programs and marketing strategies
Assistant will be highly involved in our credential program, creating & organizing Player Credentials, Staff Credentials, WTA Credentials, VIP Credentials, Vendor Credentials, and Volunteer Credentials
Position will monitor and assist Volunteers in the Box Office during the Volvo Car Open
Volvo Car Open:Assistant will be responsible for walk up and phone sales for the Volvo Car Open. Both individual session and package ticket options will be on sale. Will be responsible for answering ticket and customer service questions in person, by phone and email regarding the Volvo Car Open

Box Office Assistant Resume Examples & Samples

The smooth operation of the Box Office in accordance with the Box Office Procedures handbook. This is to include, but not exclusive of
Ending sales for the event
Ticket collections
Ticket sales
Guest list
To be aware of the details of all shows at the venue and be able to communicate the information to customers as and when requested
Liase with the Box Office Manager, Duty Manager and Promoter to pass on all sales figures and relevant show information as needed
Liase with the TicketWeb Account Manager and Box Office Manager for all TicketWeb operation and system matters, including the correct reporting of all system errors and software bugs. In the absence of this person, please report to the TicketWeb Operations Manager
To ensure that all events run smoothly, that all credit/debit card collections are handed out and that, where applicable, tickets are made available for sale on the night of the event
To provide promoters with guest list assistance when needed
To file all receipts and uncollected bookings in the appropriate manner and the guest list in the show file
To provide a high level of customer service at all times and to deal with any customer complaints in a professional and reasonable manner
To maintain a high standard of cleanliness and tidiness of working areas
To contribute to the effective running of the business
Pro-actively contribute to maintaining good relationships with external promoters and event staff, assisting wherever appropriate to ensure the smooth running of events within the venue
Take a pro-active approach to the business and be prepared to take on any additional responsibility as the role / Box Office Manager requires
Be over 18 years of age
Be able to converse in English
Must be available to work Weekends, Club Shows (up to 3am finish), Bank Holiday Weekends and New Year’s Eve/Day
Basic knowledge of Microsoft Office

Assistant Spv, Box Office Resume Examples & Samples

1-Serves as Assistant Patron Services Manager and House Manager
2-Assists in ticket sales, auditing income received and preparing deposits
3-Supervises, trains and maintains daily box office agents
4-Manages Front of House Volunteer program, including recruitment, scheduling, training and direct supervision during performances. Also organizes annual annual or bi-annual orientation/training/social event prior to beginning of season
5-Coordinates with Business Manager’s Assistant with scheduling for concessions and door staff
6-Manages Front of House during performances and creates performance reports for all

Box Office Assistant Resume Examples & Samples

Working knowledge of Ticketweb Ticketing system or equivalent computerised ticketing system (desired)
Communication skills, admin skills
Flexible and positive ‘can do’ approach
Experience of cash handling

Office Assistant, Box CFO Resume Examples & Samples

Supervise reception and support staff
Utilize Eligible List Management System (ELMS) to canvass and code eligible lists
Monitor and update waiver systems
Update agency License Event Notification Service (LENS) system
Create and maintain acceptors lists
Obtain clearance codes from Civil Service for appointments
Monitor traineeships for employees
Post job vacancies; and
Produce various reports and work with OHRM staff to ensure that necessary transactions are prepared

Assistant Manager, Box Office Resume Examples & Samples

Adhere, communicate and reinforce AEG’s policies and procedures as well as policies and procedures specific to the Nassau Coliseum property
Responsible for hiring, training, and supervision of box office hourly staff
Oversee and support Box Office Manager and ticket sellers in their job functions as needed
Generates & distributes the daily ticket count report for all shows
Works with talent buyer to create event pricing, scaling, manifest creation and sales forecasts
Maintain annual event schedule, ticket sales, drop counts, and total revenue reports
Prepares and presents final box office settlement report for each event
Prepare reports for archival purposes
Facilitate ticketing initiatives including fan club sales, VIP ticketing packages, venue & artist pre-sales, and promotional offers
Responsible for venue pre-sale email blasts including, but not limited to, pre-sale set up, design concepts and accurate distribution lists
Handles all Nassau Coliseum ticketing orders
Responsible for ticket printing of Long Island Nets and Nassau Coliseum sporting events, ancillary events, concerts, family shows, marketing player development, advertising and promotional tickets
Assign ticket locations and process internal/group/ season ticket orders
Oversee box office operations during performances
Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service
Create a positive team environment within the department
Ensure ADA compliant ticketing practices
At least 2 years’ prior experience working in a box office, preferably with sporting events, concerts, and game management and production
Must have experience working with large groups of people/guests
Union or Collective Bargaining experience
Ability to create and maintain an employee schedule based on business needs
Highly organized, resourceful, quick learner and able to handle multiple projects simultaneously
Able to operate within designated budget
Have exceptional guest and client service capabilities
Able to work well with different personalities in a fast-paced environment and constant deadlines
Able to work evenings and weekends
Must be proficient with Microsoft Work, Excel, and Outlook
Experience with a time management system, specifically ABI
Able to read, listen and communicate effectively in English, both verbally and in writing

Box Office Assistant Resume Examples & Samples

Learning the computerized Ticketing System, Tickets.com (ProVenue)
Selling Individual Game Tickets (Walk-Up and Phone Orders)
Assists with Group and Will Call Printing As Needed
Mailing & Delivery
Selling of Season Tickets, Group Tickets, Picnic Tickets
Game Operations
Ticket & Schedule Delivery

Box Office Assistant Resume Examples & Samples

Deliver impeccable customer service at all times
Serve customers quickly and efficiently, while still maintaining excellent high standards in the quality of product
Ensure that the box office is kept clean and tidy at all times
Always adhere to all company policies and procedures and all licensing laws
Carry out instructions given by venue management team and head office

Office Assistant, Box BND Resume Examples & Samples

Calculate sick leave half pay and eligibility, adjustments for vacation, and sick and personal leave credits for part-time, full-time, and non-statutory employees
Assist administration staff in notifying 10-month, 11-month, and 12-month employees of loss of benefits, COBRA payments, and other benefit loses when off the payroll for the summer school period
Conduct new employee orientations including benefits, payroll and personnel topics
Assist budgetary staff with preparation and review of payroll costs for the NYSSB
Implement the Worker’s Compensation program and benefits, track all required documents, and enter proper transactions
Provide proper notifications to NYSSB employees regarding substitute terms, 10-month employee employment, and summer school employment
Act as NYSSB’s Health Benefits Administrator and ensure that health insurance and retirement documents are processed in a timely fashion
Prepare and monitor all new employee recruitment packages and pre-employment clearances

Office Assistant, Box RND Resume Examples & Samples

Calculate and verify salaries, salary increases, longevity payments, performance advances, shift differentials, overtime meals, extra service, summer school rates, balance of contract payments, court orders and other payments, penalties, and garnishments
Provide customer service to employees, managers, State Education Department and other NYS and private agencies regarding various payroll and personnel topics
Assist budgetary staff with preparation and review of payroll costs for the NYSSD
Provide proper notifications to NYSSD employees regarding substitute terms, 10-month employee employment, and summer school employment
Collect, calculate, and monitor In-service Training Units for instructional staff
Submit documents to the Office of Human Resources Management for review and processing including preparation of appropriate appointment letters and other payroll and personnel related communications
Act as NYSSD’s Health Benefits Administrator and ensure that health insurance and retirement documents are processed in a timely fashion
Oversee time and attendance and assist with the Family Medical Leave Act program
Monitor employees’ medical absences; and

Box Office Assistant Manager Resume Examples & Samples

Hires and supervises part time box office personnel. Manages part time staff and ensures proper customer service practices in resolving customer (internal and external) issues and assuring courteous and respectful (including timely) service
Aid in event creation, management and in the coordination of ticket sales with promoters and the Coyotes sales team
Assist with communication to the outlets and computer ticket company in the absence of the manger and keeps them properly informed about events and computer operations
Maintain fiscal control over daily reconciliation and proper cash handling procedures. In the absence of the Manager, will have complete oversight in managing cash needs of the Box Office and checking ticket seller's cash drawers in and out of the vault daily, etc
Responsible for payroll processing, including but not limited to ensuring staff clock in/out, approving payroll and processing payroll according to deadlines

Box Office Assistant Resume Examples & Samples

Resolve customer service issues as necessary
Responsible for compliance to all company policies and procedures in order to adhere to all audit programs
Able to read, listen, and communicate effectively in English (verbally and in writing)
Must be proficient with Microsoft Word, Excel, and Outlook
Able to handle highly sensitive and confidential information
Have exception guest and client service capabilities
At least 2 years prior experience working in a box office

Box Office Assistant Resume Examples & Samples

To provide an efficient box office service during the day & on show nights, including the sale of tickets, organisation of tickets and paperwork for the evening Box Office and setup of ticket scanners
To answer all enquiries received at the Box Office relating to O2 Academy Islington. The Box Office is the first point of contact for all enquiries to the venue, including (but not limited to) lost property, touring bands, bus drivers, deliveries, post etc
To follow correct monetary procedures and be responsible for all monies & deficits on any till to which they are logged on
To record all ticket sales and reconcile cash and credit card sales using the appropriate ticketing software and show report/manifest
To provide a friendly & welcoming atmosphere
To report information regarding ticketing to the Box Office Manager (day shifts) or Duty Manager (evening shifts) and Accounts Department as required, with accuracy and precision
To manage the venue guestlist and, on occasion, guestlists relating to Artiste(s) and Promoter
To liaise with security staff regarding access for Disabled Patrons
To be aware of, and adhere to, all relevant venue Risk Assessments and Health and Safety Information (including Cash Handling Procedures and Care Of Substances Hazardous to Health reports)
To change the readograph so that it is always accurately up to date
To manage and account for any Teenage Cancer Trust contributions made from our venue house guest list and donation tins
To collate all ticket sales for all concerts and send to the promoter of each event before noon every Monday, Thursday and Friday, depending on arrangements
To ensure the venue’s promotional materials (posters and flyers) are in date, tidy and replaced where necessary
To carry out any other tasks which may be reasonably required by the Box Office Manager and wider Venue Management team
Maintain a clean and safe working environment and be aware of any issues relating to the Health and well being of staff and the general public
To turn up on time and be ready to start work at the start of your shift
To work enthusiastically throughout the duration of your shift and represent the O2 Academy Islington in a positive and friendly manner
To work the duration of your shift as detailed on the rota and ensure all required tasks are completed in this time
To offer advice as requested to members of the public, e.g. directions to smoking area/toilets
To follow correct monetary procedures ensuring that the correct change is given and cashing up is accurately reported
To report any problems immediately to the appropriate Manager

Box Office Assistant Resume Examples & Samples

The successful candidate must have the ability to work independently and in a collaborative, team-oriented environment
Must have strong organizational skills, customer service skills and the ability to pay attention to detail
Experience using Vermont Systems RecTrac Recreation Management Software, Tickets.com and basic Microsoft Office computer software

Box Office Assistant Resume Examples & Samples

Affinity for and demonstrated skill in working with computer systems is a must
Ability to learn ticketing software system quickly
Ability to interact with the public positively
Must be punctual and trustworthy
Above average accuracy and attentiveness to detail
Willing to work in a fast paced environment
Comfortable/knowledgeable with Microsoft Excel
Ability to supervise students and be the manager on duty when needed
Two years of related experience – customer service, sales or the equivalent
One or more years experience with currency and credit card transaction

Box Office Assistant Resume Examples & Samples

Processes patron ticket requests by telephone or in-person
Ensures that tickets are processed correctly and timely
Maintains confidentiality of patron information
Accepts payments for tickets and ensures proper and accurate accounting for payments
Good verbal communication and customer service skills
Basic computer data entry skills
Knowledge of ticket processing software
Ability to work in a busy and fast-paced environment
Ability to maintain accuracy with attention to details in transactions for patrons
During the on-line application process, applicants will be prompted to upload or build a cover letter and resume