Box Office Resume Samples

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JC
J Cassin
Jay
Cassin
758 Kertzmann Drives
Houston
TX
+1 (555) 134 9303
758 Kertzmann Drives
Houston
TX
Phone
p +1 (555) 134 9303
Experience Experience
New York, NY
Box Office
New York, NY
Donnelly, Gusikowski and Walter
New York, NY
Box Office
  • Assist manager with staff evaluations (training, 90-day, annual)
  • Help set staff development and performance goals, monitor progress
  • Guide patrons to exits or provide other instructions or assistance in case of emergency
  • Assist manager in scheduling and payroll control
  • Interact with artist, record label, management and tour accountant when necessary
  • Provide a positive team environment within the department
  • Reconciliation and accounting of all ticket sales for each ticketed event
Dallas, TX
Box Office Attendant
Dallas, TX
Reinger LLC
Dallas, TX
Box Office Attendant
  • Report to Box Office Director, Box Office Manager and VIP Management
  • Assist customers in a friendly and professional manner
  • Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
  • Assist customer with ticket purchases using Ticket Master
  • Assist customers with ticket purchases using Ticketmaster
  • Assist guests with ticket purchases using Citizens Business Bank Arena software of choice (currently AXS)
  • Accurately reconcile all ticket sales transactions, will call receipts and coupons/vouchers
present
Los Angeles, CA
Box Office Ticket Seller
Los Angeles, CA
Strosin LLC
present
Los Angeles, CA
Box Office Ticket Seller
present
  • Processing Opening and Closing Paperwork
  • Assist with gospel brunch sales / reservations
  • Working knowledge of basic computer programs, such as Microsoft Office
  • Provide direct training of newly hired personnel during designated shift
  • Maintain professional level of appearance of self in box office working environment
  • Cash Handling; Bank Procedures and Check-out Procedures
  • Running Ticket Program on Computer for Sales
Education Education
Bachelor’s Degree in Creativity
Bachelor’s Degree in Creativity
The Ohio State University
Bachelor’s Degree in Creativity
Skills Skills
  • Experience with ticketing systems and basic knowledge of databases
  • Strong math aptitude and with a focus on detail and accuracy
  • Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
  • Strong attention to detail and moderate to complex problem solving skills
  • Strong time management and customer service skills
  • Able to multitask and prioritize heavy work load while working in a fast paced working environment
  • Proven ability to manage and lead team
  • Knowledge of industry best practices
  • Strong interpersonal, written and verbal communication skills
  • Ability to work in fast-paced environment with promoters, the public and fellow staff members,
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14 Box Office resume templates

1

Box Office Attendant Resume Examples & Samples

  • Service customer(s) in a friendly and professional manner
  • Assist customers with ticket purchase using Verizon Theatre’s ticket software of choice
  • Distribution of Will Call (previously arranged tickets) to customers for various events
  • Assist customers with general Verizon Theatre information (i.e. event availability, event pricing, event seat selection, event scheduling, general parking information)
  • Accurately reconcile all sales and will call receipts
  • Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff
2

Box Office Attendant Resume Examples & Samples

  • Assist customers in a friendly and professional manner
  • Assist customer with ticket purchases using Ticket Master
  • Distribution of will call to customers for various events
  • Assist customer with general KFC Yum! Center information (event availability, event pricing, seat
3

Box Office Ticket Agent Resume Examples & Samples

  • Have a positive attitude
  • Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
  • Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
4

Seasonal Box Office Agent Resume Examples & Samples

  • Provide superior customer service to all guests
  • Accurately and efficiently operate the Ticketmaster host platform
  • Problem-solve in order to provide the most effective guest list/will call/lost tickets service
  • Assist with miscellaneous day of show box office projects as directed
  • Operate day of show Box Office window
  • Handling and reconciliation of day of show Box Office cash
  • Reliability with cash reconciliation and reporting
  • Ability to multi-task and perform under pressure
5

Box Office Coordinator Resume Examples & Samples

  • Assist with building events in ticketing system
  • Process tasks and orders using the Outbox ticketing software
  • Prepare general financial and ticketing reports
  • Coordinate and execute all ticket mailings and will call
  • Organize and maintain department files and archives
  • Assist with game/event day operations
  • Provide support to customers with ticket concerns
  • Support Box Office Director and Galaxy Ticket Operations Manager as necessary
  • Assist in recruitment, hiring, training, and scheduling of part time ticket sellers
  • Other tasks and duties as assigned by Supervisor
  • Ability to accurately work under pressure in meeting deadlines
  • Must have excellent customer service, communication, and organizational skills
  • Must be proficient with Excel, Word and Email applications
  • Knowledge of ticketing software is preferred but not required
  • Must be able to work various hours, including weekends and holidays
6

Box Office & Retail Representative Resume Examples & Samples

  • Must possess a dynamic and positive personality and demonstrate professionalism and respect when dealing with clients, customers, and team members
  • Exceptional customer service skills, and able to lead by example
  • Ability to report to work and return from breaks on time
  • Ability to lift and move items up to 50 lbs
  • Possess strong cash handling experience
  • Experience with retail store merchandise displays and promotions
7

Box Office Ticket Seller Resume Examples & Samples

  • Balancing and reconciliation of all seller cash drawer
  • Assist with gospel brunch sales / reservations
  • Working Knowledge of Box Office or similar operations, customer service techniques, computer operations, accounting / cash management procedures
  • Entry level knowledge of Music Hall / Restaurant / Retail / Theatre operations and Point of Sales systems
  • Skill in computerized ticketing operations, guest relations, long term and immediate decision making, verbal / written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs
  • Ability engage in positive interaction with staff and guests, prioritize, organize, problem solve, follow-up, communicate and diffuse possibly volatile situations with tact
  • Flexible Schedule
  • Phone Support, Face-to-Face Support, Frontline Support, Call Center
8

Box Office Administrator Resume Examples & Samples

  • Building, from scratch, individual concerts and series in a ticket selling/CRM database
  • Managing renewal roll-overs, seating changes and the transition from renewal to acquisition sales
  • Working with and creating different seat maps
  • Crafting and updating promo and hold codes
  • Staff training and management
  • Demonstrated ability to communicate openly and effectively
  • Ability to organize and prioritize MANY deadlines and tasks simultaneously
  • A music background is desirable
  • Prior experience with Tessitura is essential
  • Supervising Daily Box Office Operations
9

Box Office Resume Examples & Samples

  • Sell tickets to patrons at events
  • Guide patrons to exits or provide other instructions or assistance in case of emergency
  • Attention to detail , quality and accuracy
  • Cash handling skills
10

Box Office Ticket Seller Resume Examples & Samples

  • Ability to work in a fast-paced, customer-focused environment
  • Ability to accurately and effectively handle cash transactions or other payment methods such as credit cards, checks, and money orders
  • Ability to demonstrate commitment and willingness to provide excellent customer service to both external and internal customers
  • Use excellent customer service skills and display a positive attitude when interacting with guests, vendors, and employees
  • Working knowledge of basic computer programs, such as Microsoft Office
  • Answer incoming calls as necessary and reply to general box office messages and inquiries
  • Effectively and calmly interact with emotional and/or angry internal and external guests to resolve customer service issues
  • Maintain professional level of appearance of self in box office working environment
  • Provide direct training of newly hired personnel during designated shift
  • Provide any further assistance as required under the direction of the Box Office Managers
  • Above average communication skills, both written and verbal, as this position requires considerable interaction with box staff and guests
  • Highly organized and resourceful, with the ability to multi-task
  • Previous experience with Ticketmaster system strongly preferred
  • Ability to maintain confidentiality and handle highly sensitive documentation, such as credit card information
  • Must have reliable transportation to and from Barclays Center for scheduled shifts. Parking will not be provided
  • Must have the ability to read, write, and understand English in a working environment
  • Bi-lingual communication skills is a plus
  • Must have the legal right to work in the United States
  • Ability to take direction well and work well with others
  • Ability to pass a pre-employment background check and drug screening
  • Must maintain a neat, well-groomed appearance that conveys professionalism at all times
11

Box Office Attendant Resume Examples & Samples

  • Service guests in a friendly and professional manner
  • Assist guests with ticket purchases using Citizens Business Bank Arena software of choice (currently AXS)
  • Accurate distribution of Will Call (previously arranged tickets) to guests for various events
  • Assist guests with general Citizens Business Bank Arena information (i.e. event availability, event pricing, event seat selection, event scheduling, general parking information)
12

Manager, Box Office Resume Examples & Samples

  • Builds seating configurations for each event on the computer ticket system in coordination with the Promoter, Director Event Opeartions and General Manager
  • Communicates with outlets and computer ticket company regularly and keeps them properly Informed about events and computer operations
  • Maintains files on each event that consists of production skills, seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules
  • Hires and supervises all box office personnel and provides necessary training and information to ensure that box office staff are well informed and properly trained in regard to policies and procedures
  • Special projects assigned by General Manager
  • Must have previous box office management experience
  • Must be proficient with computers and the MS Office program (Word, Excel and Outlook)
  • Must have computerized ticket system experience
  • 5+ years of experience working in a box office supervisory position
  • Ability to work in fast-paced environment with promoters, the public and fellow staff members,
  • Must be able to work both weekdays and weekends (day and evening) in addition to regular business hours as the event calendar requires
  • Must have knowledge and experience with TicketMaster ticketing system and Archtics
13

Box Office & Retail Rep Resume Examples & Samples

  • A minimum education level of: High School Diploma or its equivalency
  • 2 years related work experience
  • Strong oral and written communication and leadership skills
  • Experience operating a POS/register system
  • Bilingual language skills are a plus
14

Box Office Ticket Sales Resume Examples & Samples

  • Special Events
  • Promotions
  • Open and Closing duties
  • Sanitation and Safety
  • WORKING KNOWLEDGE OF:Phone handling / cashiering / customer service
  • ENTRY LEVEL KNOWLEDGE OF:Basic computer operation, i.e. micros
  • SKILL IN:Guest relations, phone etiquette, cash handling, filing, multi task environment, attention to detail
  • ABILITY TO:Communicate, work well with others, work in a high volume and sometimes stressful environment
  • SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.)High School diploma required
15

Box Office Internship Resume Examples & Samples

  • Must be able to receive academic credit from their college or university prior to starting assignment
  • Must be enrolled in a Bachelor's/Masters program at an accredited college
  • The ability to conduct yourself in a professional matter at all times
16

Associate Director of Box Office Operations Resume Examples & Samples

  • Bachelor’s degree or equivalent combination of training and/or education
  • One to two years’ experience with ticket or box office operations
  • Experience with Paciolan ticketing software
  • Two or more years of supervisory experience
  • Experience with Banner Finance software
17

Box Office Ticket Agent Resume Examples & Samples

  • Cash Handling; Bank Procedures and Check-out Procedures 
  • Maintain superior customer service both in person and over the phones 
  • Answer phone with prompt and courteous attitude 
  • Guest Relations 
  • Will Call Window 
  • Running Ticket Program on Computer for Sales 
  • Processing Opening and Closing Paperwork 
  • Knowledge of Talent and Entertainment 
  • Have a positive attitude 
18

Box Office Ticket Agent Resume Examples & Samples

  • Be knowledgeable of who is in the House
  • Reservations
  • Appearance
  • Punctuality/Attendance
  • Job Skills/Knowledge/Productivity
  • Adherence to Policy
  • Guest Satisfaction
19

Box Office Coordinator Office of the Arts Resume Examples & Samples

  • Advise student organization to include leadership development of students, event, and budget management
  • Maintain and develop ticketing system
  • Plan and supervise activities of ticket office staff personnel, evaluate performance and provide training
  • Oversee customer service efforts of staff in providing prompt, efficient and courteous response to customer needs
  • Reporting and accounting of sales processed through ticket office
  • Work with students to develop, implement, and track student engagement initiatives
  • Oversee the efficient use and maintenance of computer software used in ticket office
  • Education:Technical Diploma, Associate's degree, two years college course work, or equivalent work experience
  • Work Experience:Two to three years job related experience
  • Certifications: N/A
  • Skills:This job requires skills in office administration and management as applied within major event ticket sales and processing. Included are skills in planning, supervision, customer service, budgeting, accounting and reporting. Use of office related and specialized computer applications are required
  • Preferred Education:Bachelor's degree
  • Preferred Work Experience:N/A
  • Preferred Skills:Knowledge of ticketing systems is preferred
20

Box Office Ticket Seller Resume Examples & Samples

  • Willing to undergo a pre-employment criminal background check and drug screening
  • Previous experience with TICKETMASTER and ARCHTICS strongly preferred
  • Must have knowledge of basic computer programs (Word, Excel, Outlook, etc.)
  • Ability to work under pressure, handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently
  • Must be willing to work nights, weekends, and holidays as assigned
21

Box Office Agent Resume Examples & Samples

  • Cash Handling; Bank Procedures and Check-out Procedures
  • Guest Relations
  • Will Call Window
  • Running Ticket Program on Computer for Sales
  • Keep a clean, well-groomed appearance
  • Ability to work nights and weekends as required
22

Casual Box Office Sellers Resume Examples & Samples

  • Conduct in-person ticket sales at Box Office locations using the Ticketmaster computer system
  • Describe venue layouts and seating locations
  • Balance and account for cash and credit card receipts from sales transactions
  • Tactfully provide front line customer service and problem solving to the ticket buying public
  • Convey Ticketmaster policies in a diplomatic manner
  • Organize and distribute "will-call" tickets
  • Foster and maintain a positive and proactive attitude toward the company and its activities
23

Box Office Ticket Seller Resume Examples & Samples

  • Physical Demands/Working Environment
  • Working environment is fast-paced
  • Must be able to lift or move up to 25 lbs using proper lifting techniques
  • If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
24

VP, Box Office Operations Resume Examples & Samples

  • Sets up a new box office reporting structure and operations structure for directors, managers and coordinators
  • Oversight of all KSE sports team ticket operations including the Denver Nuggets, Colorado Avalanche, Colorado Rapids and Colorado Mammoth
  • Oversight of all other ticketed events taking place at KSE Venues including, but not limited to, concerts, family shows, religious events, college sports, etc
  • Work with Vice Presidents of Ticket Sales and Service for each team along with the Executive Director of Venue Booking about collaborating with new technology and working together to create the best box office experience at KSE Venues
  • Directs, trains and schedules all box office staff and will call staff
  • Works closely with KSE operations staff and contractors regarding ticket sales, seating changes, and reporting for all events
  • Acts as the liaison between promoting entities, ticket service providers and KSE operations staff, ensuring that accurate information is disseminated and events go on sale as intended at KSE Venues
  • Oversees the development of all KSE ticketed events via Altitude Tickets ticketing system and the administration of all reports, orders, offers, pricing, coding, holds, seat kills, processing of internal/VIP ticket requests, house ticket requests, sports team requests, promoter ticket requests, band ticket requests, etc
  • Coordinates with the premium services department to ensure that suites and other premium area requirements are fulfilled for each event
  • Provides settlement and close out documentation (including event sales audit, complimentary ticket recap report, receivables report, and scanned ticket count) to the KSE accounting department at the conclusion of every event
  • Completes any sports league mandated reports as required by KSE accounting
  • Review and perform balancing, depositing and reporting of daily ticket office receipts, as required
  • Event management duties (oversight of approximately 300-350 annual ticketed events a year at KSE Venues)
  • Minimum of 10 years’ experience in computerized box office management
  • Detailed knowledge of computerized ticket sales and box office operations (Veritix experience preferred)
  • Significant compatible ticket office operations experience
  • Excellent customer service skills and ability to successfully communicate with the public, employees and vendors using verbal and written skills
  • Ability to coordinate multiple tasks in a fast-paced environment
  • Demonstrated ability and experience developing and coordinating multi-faceted event plans and problem solving issues
  • Demonstrated sound organizational, coordinating and personal interface skills
  • Proficiency in Word and Excel and detail oriented with strong numeric skills
  • Ability to work a varied schedule to include nights, weekends and holidays
25

Manager, Box Office Resume Examples & Samples

  • Responsible for hiring, training, and managing of box office staff
  • Oversee and support ticket agents in their job functions as needed
  • Create, maintain, and modify ticketed events in Ticketmaster ticketing system
  • Works with Director to create event pricing, scaling, manifest creation and sales forecasts
  • Maintain event ticket inventory and placement of all ticket holds
  • Prepares daily, weekly, monthly, quarterly and annual financial ticket reports
  • Responsible for box office safe and all monies inside
  • Maintains all event show files
  • Area of Study: Sports Recreation, Accounting, or related field
  • A minimum of 3 to 5 years of experience working in a box office supervisory position
  • Must have knowledge and experience with TicketMaster ticketing system
26

Box Office Agents Resume Examples & Samples

  • Describe venue layouts and seating locations for our customers
  • Maintain exemplary customer service in accordance with Ticketmaster standards and policies, exercising professionalism and applying problem solving skills when satisfying customer concerns
  • Foster and maintain a positive and team-oriented approach towards colleagues and the company
  • Superior customer service skills, prior experience a strong asset
  • Understanding of basic computer skills and experience with MS Office (Word, Excel and Outlook)
  • Experience with the Ticketmaster system is an asset but training will be provided
  • General office and/or cash handling experience, preferred but not required
  • Organized, detail oriented and able to manage a diverse and ever-changing environment
  • Highly motivated, proactive self-starter who is able to work under pressure
  • Able to work rotating shifts, including evenings and weekends
  • A passion for live events and desire to ensure every customer experience is exceptional!
27

Supervisor, Box Office Resume Examples & Samples

  • Hires, trains, schedules and supervises ticketing office staff, which may consist of full-time and part-time employees and volunteers
  • Accounts for and records all box office revenue and other potential sources of revenue. Balances and deposits revenue daily
  • Serves as liaison with ticketing software provider and coordinates the purchase of related hardware and software
  • Manages the ticketing database that is used to record ticket sales, donations and/or subscriber records
  • Coordinates the interface between departmental websites and ticketing websites
  • Conducts seasonal and individual performance box office audits. Cooperates and participates in external auditing process
  • Prepares and manages the preparation of reports on ticket sales, income, attendance and season ticket patrons
  • Orders and arranges for the printing of tickets for each show or production
  • May assist with ticket sales during peak workload times
  • May coordinate with outside agencies regarding ticket sales for non-University events
28

Box Office Coordinator Resume Examples & Samples

  • 1 -2 years Ticketing experience, preferably in a venue environment
  • Knowledge of Access Control Systems, TM Products, and Box Office operations
  • Fluent with MS Word, Excel and Outlook
  • Strong customer focus and communication skills (oral and written)
  • Detail-oriented and able to handle multiple competing priorities and deadlines
  • Certain degree of creativity and problem solving is required
  • Able to adapt and respond quickly to a changing and at times unpredictable environment
  • Evening, weekend and holiday availability is a requirement of this role
  • A passionate desire to work in Live Events!
29

Director, Box Office Resume Examples & Samples

  • Adhere, communicate and reinforce AEG Oakland policies and procedures, as well as policies and procedures specific to the Oracle Arena and Oakland-Alameda County Coliseum campus
  • Responsible for hiring, training, and management of box office staff
  • Supervise and support box office manager and ticket sellers in their job functions as needed
  • Create, maintain, and modify all ticketed events in Ticketmaster ticketing system
  • Generate & distribute the daily ticket count report for all shows
  • Work with promoters to create event pricing, scaling, manifest creation and sales forecasts
  • Prepare and present final box office settlement report for each event
  • Oversee box office operations during events
  • Establish and maintain high standards of customer service for the box office staff
  • Must be able to manage multiple shows all in one day and at different locations
  • Report and follow up on any ticketing equipment repair issues
  • A minimum of 5-7 years related experience, including experience supervising, coaching, mentoring, or leading teams
  • Experience leading, supervising, or coaching teams is required
  • Ability to a flexible scheduled including evenings, weekends and holidays
30

Manager, Box Office Resume Examples & Samples

  • A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
  • 5 years of related work experience
  • Advanced knowledge of computerized ticket sales, preferably the AXS and/or Veritix system
  • Strong math aptitude and with a focus on detail and accuracy
  • Prior supervisory experience required
  • Previous experience in the music industry and event planning
  • Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
  • Strong time management and customer service skills
  • Strong attention to detail and moderate to complex problem solving skills
  • Able to multitask and prioritize heavy work load while working in a fast paced working environment
  • Knowledge of industry best practices
  • Proven ability to manage and lead team
  • Experience with ticketing systems and basic knowledge of databases
31

Union Box Office Rep Resume Examples & Samples

  • Interacts with customers, provides information to assist in their ticket purchase
  • Conducts ticket sale transactions using computerized system
  • Reconciles cash balances to daily computer sales report
  • Process mail orders
  • Prepares bank deposits and reconciles to daily sales
  • Provide on-the-job training for new colleagues
  • One to three months related experience and/or training
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
  • Possess the highest integrity and ethical standards
  • Computer literate – ability to navigate through multiple screens and application systems
  • Active listening and attention to detail
  • Self-sufficient and dependable
  • Appropriate business acumen including professional appearance and demeanor
  • Knowledge with Ticketmaster system
32

Box Office Agents Resume Examples & Samples

  • Provide front line customer service and problem solving to the ticket buying public
  • Organize and distribute “will-call” tickets
  • Understanding of event ticketing, preferably in a venue environment
  • Minimum one year cash handling experience
  • Previous experience in customer service role
  • Excellent communication skills (oral and written)
  • Able to work rotating shifts, including evenings, weekends and holidays
33

Box Office Coordinator Resume Examples & Samples

  • 1 -2 years with Ticketing experience, preferably in a Venue environment
  • Knowledge of Access Control Systems, TM Products, and Box Office Operations
  • Strong Microsoft Word and Excel skills
  • Service oriented, with strong organizational and communication skills
  • Able to successfully handle multiple priorities
  • Certain degree of creativity, latitude, and problem solving is required
  • A passionate desire to work at Live Events
34

Box Office Ticket Agent Resume Examples & Samples

  • Sells ticket via walk up and over the phone
  • Processes gift card transactions via walk up, over the phone and via Mohegansun.com online store
  • Distributes will call for all ticketed events
  • Helps support related in-house departments, as needed
  • Maintains confidentiality in regards to event and guest information
  • Previous money handling experience
  • Must be familiar with a computer Competencies
35

Marketing & Box Office Coordinator Resume Examples & Samples

  • College graduate with at least 1 - 2 years of publicity/marketing related experience, or the equivalent combination of education and experience
  • Experience working with Box Office and/or Front of House preferred
  • Broad knowledge of theatre or similar performing arts environment
  • Working knowledge of graphic and web design
  • Self-motivated, highly detailed and organized individual with public relations and management skills. Attention to detail, especially in regards to proofreading, is required
  • Managerial experience and skills required for student Box Office/Front of House employees and volunteer ushers
  • Multi-skilled person willing to take responsibility for creatively exploring all possible avenues to develop audiences at TAPS performances
  • Must be available for long and unusual hours including weekends and evenings during performance times
  • Background Check required (Educational & Criminal)
36

Box Office Specialist Resume Examples & Samples

  • Prepares and monitors specific materials unique to the program, project, initiative or area of a department/college; coordinates resources to meet the needs of the area assigned; monitors the activities of assigned staff; acts as liaison with the community, students, faculty, and staff in facilitating university programs
  • Provides training and professional development in the related subject matter or methodology; specifically, trains subordinate staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties; trains and supervises House Managers and usher staff
  • Consults with staff, students and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretation; coordinates and/or monitors the effectiveness of related methods and work activities including scheduling and prioritization of workloads
  • Prepares and conducts related program evaluation activities; participates in the action plans for leadership teams and leaders to direct and guide related program, project, initiative or area of a department/college; interacts with departmental business offices, priority ticketing, marketing/promotions and event management to accomplish ticket operation objectives
  • Develops and facilitates related training workshops and updates operations manuals; resolves box office related problems through written or verbal correspondence; answers inquiries and communicates information regarding upcoming events or new developments within the department; analyzes research data and other literature and makes interpretations for application to box office; responsible for balancing bank and daily ticket revenue; assists in ensuring reliability and accuracy of ticketing database; may assist in developing budgets, performance indicators, and accountability reports
  • Demonstrated knowledge of ticket agency terminology
  • Demonstrated knowledge of general principles of supervision and training
  • Experience in planning, organizing and scheduling the work of a busy ticket office
  • Experience in maintaining accurate accounting and ticket inventory records
  • Experience in operating a computer terminal and use related software
  • Experience in preparing clear and concise reports and logs
  • Experience in handling cash and balancing cash against ticket sales
  • Experience in maintaining and modifying records and filing systems
  • Experience in offering customer service
  • Experience in assisting in training, assigning and monitoring event staff
  • Experience in establishing and maintaining effective relationships with those contacted in the course of work
37

Coordinator, Box Office Resume Examples & Samples

  • Assist with Box Office operations, including all ticketing system operations and associated financial records (sales and receipts)
  • Assist with managing all front of house operations for the J. Scheidegger Center for the Arts, including ushering, merchandising, valet parking, concessions, coat check, and climate
  • Assist with management of housekeeping in the J. Scheidegger Center lobby and surrounding spaces, the Lindenwood Theater, and the Emerson Black Box Theatre
  • Maintain detailed records of all sales, donations (receipts), and expenditures
  • Knowledge of digital media and computer systems
  • Excellent written and communication skills
  • Ability to be organized, use good judgment, think critically, and work on multiple tasks simultaneously
  • Ability to work with a diverse range of skill levels and personalities
  • General box office/theatre conditions
  • Must be able to greet and guide media, community, and audiences
  • Must be able to stand or sit for hours at time
  • Must be able to navigate stage and lighting terrain as needed
  • Variable work schedule is a necessary and essential function due to the diverse schedule of events
38

Box Office Attendant Resume Examples & Samples

  • Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order
  • Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly
  • Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner
  • Accurately administer cash and credit card transactions with Front Gate POS system
  • Contact supervisor for unanswered questions
  • Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
  • Keep area clean and organized
  • Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
  • Take extraordinary initiative when answering attendee’s questions
  • Treat all attendees with equal respect and sincerity
  • Understand evacuation procedures and safe refuge locations prior to the opening of each show
  • Report to Box Office Director, Box Office Manager and VIP Management
  • Sales and customer service-related work experience is preferred
  • Must feel comfortable with using a computer
  • Interact professionally with all levels of individuals in a courteous manner
  • Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
  • Employee must maintain and carry a valid driver’s license at all times
  • Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa
39

Box Office Resume Examples & Samples

  • Facilitate open communication with the staff
  • Exhibit proper interdepartmental communication and organization
  • Assist manager with staff evaluations (training, 90-day, annual)
  • Help set staff development and performance goals, monitor progress
  • Assist in ensuring appropriate staffing levels
  • Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all HOB guidelines
  • Track all service charge and ancillary income
  • Supervise gospel brunch sales / reservations
  • Interact with artist, record label, management and tour accountant when necessary
40

Box Office & Concierge Manager Resume Examples & Samples

  • Strong Customer Relations Skills
  • Ability to use computer and general office equipment
  • While performing the duties of this job, the employee is constantly standing, listening, using computer, telephone, and speaking
  • Constantly using eye/hand coordination
  • Constantly, twisting, and bending/stooping
  • Frequently walking distances of 10 to 30 ft., between various areas of the department
  • Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard
41

Onstage Box Office Resume Examples & Samples

  • Responsible for all aspects of cash handling, i.e, balancing the safe, change orders, reconciling tills, pay outs, deposits, preparing till funds
  • Responsible for store opening and closing procedures in relation to the cash room and the POS system
  • Trouble shoot, advise and follow up with technical support in the resolution of POS issues
  • Demonstrate thorough knowledge of POS system and back of the house reports
  • Accurately process income and pay outs from various vendors
  • Read, understand and complete all reports/media in relation to the POS system, in a timely manner
  • Complete all required paperwork related to cash room duties with efficiency and accuracy
  • Create and maintain reports, as requested by management team
  • Maintain confidentiality in all matters related to cash handling
  • Ability to demonstrate the Principal Accountabilities of Retail Sales Associates
  • Special duties as assigned by Store Director
  • Computer skills (beyond the basics)
  • Able to set priorities, effective use of time management skills, excellent organizational skills
  • Approachable, strong interpersonal skills
  • Results and solution oriented
  • Self directed
  • Sense of urgency in completing duties of the cash room
  • Previous cash room experience preferred
  • Excellent math and reasoning skills
  • Experience with guest service oriented environment
  • Retail experience in fast paced setting
  • Administrative experience in an office environment (Word, Excel )
  • Demonstrated ability to handle confidential information
  • Ability to make recommendations to enhance operational and associate needs
42

Box Office Agent Resume Examples & Samples

  • Process tickets through Ticketing Software and Infogenesis Point of Sale System
  • Cash handling - Accurately issue change to guests from each transaction to maintain a balanced bank
  • Adhere to company policy and procedures for processing sales and completing end of shift drops
  • Strive to be “Beyond the Best” and assist guests with professionalism and patience
  • Distribute day of show Will Call pick up per company procedures
  • Assist with the numbering of floor seats
  • Provide prompt, courteous service to all customers
  • Accurately enter information into the computer
  • Issue tickets and collect all forms of payments from guests
  • Review and resolve guest ticketing inquiries and issues in a timely and efficient manner. Escalate guest issues to Supervisor as needed
  • Other job duties as assigned
  • Must possess a High School Diploma and experience in cash handling. Box Office experience preferred
  • Knowledgeable in point of sale systems
  • Ticketmaster Host & WPS experience preferred
  • Computer knowledge of the Microsoft Office package programs preferred
  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
  • Ability to present a pleasant, professional, outgoing demeanor at all times
  • Willingness to work in an environment where shows, live entertainment, and events of all types take place and may contain strong adult, and/or suggestive content and language