Office Supervisor Resume Samples

4.7 (117 votes) for Office Supervisor Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the office supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
MM
M Metz
Mazie
Metz
761 Greenfelder Tunnel
Philadelphia
PA
+1 (555) 591 2399
761 Greenfelder Tunnel
Philadelphia
PA
Phone
p +1 (555) 591 2399
Experience Experience
Philadelphia, PA
Office Supervisor
Philadelphia, PA
Breitenberg-Gulgowski
Philadelphia, PA
Office Supervisor
  • Supervising a work unit including planning, scheduling, monitoring, and reviewing work of team
  • Manages program expenses and provides information as necessary for budget planning
  • Interprets and assists in developing policies and procedures in order to answer questions and resolve problems
  • Perform other duties as assigned by manager
  • Work directly with Gas Distribution and Appliance Service Standards, Operations, Procurement, Technical Support, vendors and other groups to improve processes
  • Periodic review of processes, systems and work assignments to recommend improvements in the accuracy and efficiency of the office
  • Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
San Francisco, CA
Box Office Supervisor
San Francisco, CA
Wyman-Leannon
San Francisco, CA
Box Office Supervisor
  • Assist manager in scheduling and payroll control
  • Assist manager with staff evaluations (training, 90-day, annual)
  • Help set staff development and performance goals, monitor progress
  • Assist organize night of show operations
  • Interact with artist, record label, and management when necessary for ticket purchases
  • Provide a positive team environment within the department
  • Interact with artist, record label, management and tour accountant when necessary
present
Boston, MA
Ticket Office Supervisor
Boston, MA
Hyatt-Harris
present
Boston, MA
Ticket Office Supervisor
present
  • Resolves guest complaints within the scope of authority and assists guests with upper management when necessary
  • Perform various tasks as delegate by the Showroom Manager
  • Performs all other job related duties as requested. Contribute to staff meetings as directed by Showroom Manager
  • Provide and ensure a safe working environment for employees and guests
  • Provides and ensures a safe working environment for employees and guests
  • Develops new and analyzes existing procedures and special promotions that will improve guest patronage
  • Develop new and analyze existing procedures and special promotions that will improve guest patronage
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
The University of Kansas
Bachelor’s Degree in Business
Skills Skills
  • Excellent organizational skills, with the ability to handle changing priorities and concurrent deadlines
  • Strong organizational skills with attention to detail
  • Ability to enter and verify information with accuracy and a reasonable rate of speed
  • Develop a strong knowledge of SMS reservation system, Job Diva and ABI
  • Strong attention to detail
  • Ability to foster strong working relationships
  • Skill in data entry or typing (Quicken)
  • Ability to lead by example, and foster a team approach
  • Excellent verbal and written communication skills
  • Highly organized
Create a Resume in Minutes

15 Office Supervisor resume templates

1

Cib-middle Office Supervisor Resume Examples & Samples

  • Complete all daily, monthly and ad-hoc tasks as required accurately and to deadline
  • Resolve client queries professionally within required Service Level Agreements
  • Calculate and instruct FX hedging in line with agreed product pattern (calculation and settlement)
  • Work together with managers and Client Service Teams to ensure all outstanding issues are resolved
  • Work with internal hubs to ensure completion of end to end Error process
  • Liaise with internal hubs to develop and implement Change Requests
  • Escalate all issues promptly and effectively to manager
  • Contribute to ongoing improvements to Internal processes and controls
  • Extensive and relevant client orientation experience
  • Proven ability to deal with key clients and senior management contacts
  • Strong team leader with the ability to set and maintain high standards
  • Attention to detail surrounding Service Level Agreements and accuracy
  • Proven ability to work accurately and under pressure to meet deadlines
2

Box Office Supervisor Resume Examples & Samples

  • Assist and support Box Office staff in any of their job functions, as needed
  • Provide a positive team environment within the department
  • Conduct complete and satisfactory staff training
  • Complete and distribute accurate daily ticket counts
  • Assist manager in scheduling and payroll control
  • Balancing and reconciliation of all seller cash drawers
  • Maintain and modify all ticketed events in a computerized ticketing environment
  • Monitor and maintain all ticketing computers, software and hardware
  • Coordinate lunch and dinner reservations with operations as needed
  • Organize nightly Will Call tickets
  • Maintain call center phone system, and insure all phone menus and calendars of events are current and accurate
  • Help to keep an accurate and timely flow of show, dinner, gospel brunch and general venue information both inter-departmentally, and to the general public
  • One year ticketing or related experience
  • Ability to type 30 wpm
3

Capital Markets Middle Office Supervisor Resume Examples & Samples

  • Oversees the assignment and prioritization of the loan portfolio within the assigned unit. Assigns new loan transactions and supervises the activities of assigned loan administrators in the daily operational functions of the CBG Loan Middle Office Department. Coordinates loan administration workflow, providing assistance and guidance as needed to ensure all loan processes are completed and all loans are boarded and funded to BOW standards and within the established service levels
  • Responsible for training assigned loan administrators in all matters, basic and advanced, related to documenting and servicing all types of commercial loans. Assists the Team Leader in performance evaluations, performance management and staffing requirements
  • Ensures quality of loan documents are within all guidelines to generate the profit required to achieve BOW goals and meet internal and external audit requirements. Will review and approve complex documentation, agreements, contracts, etc. that require a higher level of expertise than the loan administrator
  • Ensures loan administrators are informed of new Bank policies/procedures, service level agreements, regulatory and compliance changes
  • LI-LN1
  • Associate’s Degree required
  • Eight or more years of directly related experience
  • One to three years of supervisory / managerial experience
  • Alternative: Combination of education and experience (years /description) Twelve years of directly related experience
  • Oversight, Support, and Coordination of all risk matters related to the Capital Markets products
  • Provides analysis and prepares credit requests for counterparties to Capital Markets products
  • Knowledge of IR, FX, securities and trade finance
  • Knowledge of standard ISDA documents and familiarity with escalating negotiated amendments to the appropriate legal advisors
  • Expertise in diligence requirements
  • Expertise in compliance policy (OFAC, KYC, insurance disclosures, etc.)
  • Deep understanding of borrower types, loan types, and collateral types, with implications for loan processing
4

Office Supervisor Resume Examples & Samples

  • Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service
  • Supervise balancing of all sales
  • Respond to customer inquiries and resolve any problems that may occur in the sales process
  • Provide accurate and friendly service to dealers and interact with other departments as necessary to resolve customer problems
  • Monitor DMV laws, stay up-to-date on new regulations and ensure conformity with DMV regulations
  • Supervise title clerks and schedule according to workload
  • Assist with resolving complex title issues
  • Supervise floor plan clerks, assuring that dealers are properly registered for floor plan use, confirming floor plan availability, and preparing floor plan agreements and summaries
  • Maintain and monitor office equipment
  • Supervise inventory and ordering of office and block supplies
  • May help with other duties, assist vendors, and answer employee questions regarding procedures and services, etc
  • Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with Market Safety Manager in support of all safety activities aligned with Safety Excellence
  • Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • 1-3 years office and supervisory experience required
  • Experience in the automobile industry or the Auction business preferred
  • Effective and competent supervisory, office management, and organizational skills required
  • Good computer and software knowledge, including AS400 essential
  • Must be well-organized, thorough, and attentive to details
  • Must be a self-starter able to work problems through to successful completion
  • Must be team-oriented, pleasant, and professional. Must be willing to work closely with others, often under tight time constraints
  • Ability to work well with others and maintain focus and productivity under compressed deadlines is required
  • Working knowledge of multi-state title & DMV requirements
  • Vision abilities required include close, distance, color, and depth perception
5

Accounting Manager / Office Supervisor Resume Examples & Samples

  • Analyze financial information to prepare financial statements including weekly, monthly and annual accounts for management; including account analysis and reconciliations of bank accounts
  • Resolve accounting discrepancies and irregularities
  • Ensure all financial reporting deadlines are met
  • Ensure accurate and timely monthly, quarterly, and year-end close
  • Prepare financial management reports
  • Establish and monitor the implementation and maintenance of accounting control procedures
  • Monitor and support taxation issues including liaison for external auditors
  • Financial audit preparation and coordinate the audit process
  • Process Payroll
  • Overseeing and ensuring financial records are maintained in compliance with accepted policies and procedures
  • Overseeing and ensuring accurate and appropriate recording and analysis of revenues and expenses
  • Overseeing and supervising the preparation, entering and review of monthly general ledger journal entries, processing Cash, A/P, A/R, and Collections
  • Overseeing and supervising the Accounting/HR Assistant in human resources activities including: benefits administration, payroll, employee files and other federal and/or state requirements
  • Overseeing and supervising the Office Assistant in operational activities including: reception, security, visitors and other functional areas where the Office Assistant provides support
  • Supervising the Accounting/HR and Office Assistant including setting goals for the position and handling year-end review
6

Office Supervisor Resume Examples & Samples

  • Supervising a work unit including planning, scheduling, monitoring, and reviewing work of team
  • Responsibility for expense budgets, capital forecasts and expenditures, and all personnel issues in the area including performance evaluations of team
  • Confront complex issues and problems that require careful analysis and diagnosis and can require original approaches
  • Provide leadership to craftsmen to meet the expectations of customers and the goals of the organization
  • Maintain material inventory and appropriate records of special tools or repair parts and coordinates major project work to ensure completion as scheduled
  • Technical or university degree in an appropriate manufacturing or engineering related field
  • Previous supervisory experience
  • Three to four years manufacturing experience
  • Thorough knowledge of the planning system, manufacturing operations, facilities, methods and tooling required
  • Analytical ability as well as communication skills is essential
  • General understanding of the Caterpillar organization, products, policies, and procedures
7

Box Office Supervisor Resume Examples & Samples

  • Supervise all Box Office operations by providing unsurpassed service in order to maximize guest satisfaction and revenue opportunities
  • Oversee communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, and all other Box Office processes leading up to, and through the actual event
  • Submit all show builds through Client Center - main events and all upgrade events
  • Monitor and maintain all ticketing computers, software, and hardware
  • Maintain superior customer service both in person and over the phone
  • Organize night of show operations
  • Interact with artist, record label, and management when necessary for ticket purchases
  • Help to keep an accurate and timely flow of show and general venue information both inter-departmentally, and to the general public
  • May be required to lift or move up to 25 lbs using proper lifting techniques
  • Non-typical office hours will be customary including evenings, weekends, and holidays
8

Middle Office Supervisor Resume Examples & Samples

  • Reconciliation of accounts (position and cash) and breaks investigation
  • Calculation of collateral requirements, investigation and resolution of Collateral cash breaks
  • Settlement of PnL in liaison with Compliance
  • Security static data maintenance (identifiers, rates, coupon schedules, etc.)
  • Setting up new instruments in the system (OTC and listed instruments)
  • Accounts set up (PB, listed derivative, portfolio swap, FX, OTC, collateral etc.) in the system
9

Middle Office Supervisor Resume Examples & Samples

  • Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure
  • Strong written & verbal communication skills
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Good attention to detail but with the ability to also look at the big picture
  • Demonstrate problem solving and consensus building skills
10

Box Office Supervisor Resume Examples & Samples

  • Accountable for all aspects of daily operation of CBBA Box Office
  • Responsible for all part time staff: Schedule, update TMSS software, track attendance point infractions, enforce disciplinary action as required
  • Reviews, maintains, and updates web related ticketing content, event calendar, and phone system to ensure information is accurate and up to date (includes Arena/AEG web site, AXS, TM.com, etc)
  • Assist in establishing, executing, and maintaining high customer service standards
  • Participate in box office management rotation, serving as dept. MOD for events as necessary including, but not limited to: All event based ticketing needs, reporting, customer service and troubleshooting of ticketing problems, and attending event settlement as necessary as Box Office representative
  • Distribute and verify seller’s cash drawers, conduct pre-event briefing with staff, assist with closing out cash drawers upon closing
  • Partner with Box Office Manager and Human Resources Manager on hiring process as well as training of all new staff on ticketing system and department policies and procedures
  • Responsible for implementation of department policies and procedures
  • Maintain a professional level of appearance of self and others as well as the Box Office working environment
  • Assist in financial operation of the department including, but not limited to: Assembling bank deposits on daily basis, delivery timely and accurate reports to finance department, maintain accurate records of daily finances, balancing of cash vault, etc
  • In absence of Box Office Manager, work closely with arena staff, event promoters, and agents to provide updated information, process and deliver arena and show related ticket requests, maintain accurate event files, and disseminate information to necessary individuals upon request
  • Assist Box Office Manager in all aspects of event process from start to finish including, but not limited to: Initial show build, submission to ticketing services provider (currently axs.com), proper configuration of manifest, pricing and ticket inventory, special promotional offers, processing and delivering ticket orders, and getting events on sale properly
  • Other duties and tasks as directed by Manager
  • Must have knowledge and proficiency in basic computer programs (Word, Excel, Outlook, etc.)
  • Candidates should have superior interpersonal skills, ability to communicate effectively with co-workers, guests and clients, excellent customer service skills and the ability to interact positively with diverse staff and clientele in a fast paced environment
  • Ability to work under pressure, and handle large sums of money utilizing prescribed financial procedures
  • Working knowledge of automated ticketing systems (TM Classic, Archtics, Outbox, etc.)
11

Office Supervisor Resume Examples & Samples

  • Responsible for operations of
  • Assist office supply, stationary and restaurant ordering
  • Processes all departmental invoices for approval
  • Primary liaison with building management and cleaning company
  • Responsible for office maintenance of all common areas
  • Back up host coverage during meal breaks, vacations, etc
  • Additional administrative duties as necessary
  • 2-3 years of experience
  • Computer proficiency (MS Word, MS Excel, MS PowerPoint)
  • Excellent communications skills both written and verbal
12

Regional Sales Office Supervisor Resume Examples & Samples

  • Management oversight of 2-3 local Sales Associates
  • Budget and expense management
  • Backup account opening and client relationship onboarding
  • General office management including supply ordering, vacation tracking, new hire onboarding, conference room maintenance, offsite meeting coordination, and travel planning
  • Collaboration with an onsite Marketing & Event Planner
  • LI-MC1
13

Office Supervisor Resume Examples & Samples

  • 1-2 years administrative operations experience in an outpatient setting
  • Knowledge of EHR, financial systems (Lawson, Kronos, Kuali, etc.) preferred
  • Experience with overseeing operations preferred
14

Ticket Office Supervisor Resume Examples & Samples

  • Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
  • Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
  • Supervises assigned staff to include: hiring recommendations that encompass the company’s diversity commitment.; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
  • Provides ideas and suggestions for new products, services, technology and processes to ensure Luxor’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
  • Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements
  • Maintains all show/tour information as well as outside property sales in the ticketing system. Updates new information on all tours, shows, and other hotel sales
  • Inputs all VIP and executive orders for shows and special events on a daily basis
  • Updates training procedures for all cash handling, will-call procedures, and ticketing system operations
  • Processes daily audit reports from the Finance Department and follows up with instruction for affected ticketing specialists
  • Oversees cash handling and balancing of show/event ticket sale transactions
  • Resolves guest complaints within the scope of authority and assists guests with upper management when necessary
  • Orients and trains new employees based on established departmental procedures
  • Notifies management and/or security of any unusual events, circumstances, missing items or alleged thefts
  • At least 1 year of specific experience in ticketing
  • At least 2 years of general supervisory experience
  • At least 1 year of cash handling experience with large sums of money
  • Ability to frequently move freely about the office, sit for long periods and withstand various activities such as frequent walking, standing, and bending
  • Working knowledge of PC software (MS Word and Excel)
15

Office Supervisor Resume Examples & Samples

  • Responsible for maintaining the day-to-day operations of alliantgroup’s Irvine office
  • Supervises and coordinates the overall administrative activities for the Irvine office
  • Works in tandem with the Director of HR on sensitive employee matters
  • Manages the receptionist and front desk personnel to ensure effective telephone and mail communications both internally and externally
  • Reviews and approves timesheets for non-exempt employees
  • Maintains compliance with federal and state regulations
  • Manages onboarding and off-boarding processes for the Irvine location
  • Manages the day-to-day operations of the office and corporate houses
  • At least two years of previous experience in office/HR management
  • Excellent time management skills
16

Treasury Controlling & Back Office Supervisor Resume Examples & Samples

  • Treasury Operations KPI definition, reporting and management, taking into account the Treasury activities and Risk Management policies
  • Internal & external audit lead + enabler for recommendations implementation
  • Treasury closing activities (valuations, rates upload, IFRS 13, IAS39 hedge accounting documentation, Emir reconciliation) & reporting (dashboard, …)
  • Management of the back office activities provided by our off-shore partner (SOP's, KPI's, relationship management, daily support & learning mission)
  • Payment factory routine management (preparation by off-shore partner, execution by UCB, follow-up on banks’ queries)
  • Validation of the FX exposures report for hedge implementation, and reconciliation of the monthly FX results
  • Ad-hoc project management
  • Intercompany loan documentation review
  • Back up for other Treasury functions
17

Ticket Office Supervisor Resume Examples & Samples

  • Manage Human Resource responsibilities for the Ticketing Department
  • Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes which encompass the company’s diversity commitment; maintain employee records and payroll information
  • Provide the Ticket Office team members the tools needed to be distinctive, pertaining to superior customer service towards guests and employees
  • Maintain daily, weekly, monthly and yearly operations of the Ticket Office by controlling Full Time Equivalents, maintaining Vendor and Promoter relations, controlling departmental costs and selling out the show performances
  • Develop new and analyze existing procedures and special promotions that will improve guest patronage
  • Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and the property
  • Effectively develop and mentor hourly employees to ensure departmental standards and goals are understood and met
  • Ensure smooth and efficient Ticket Office operations
  • Supervise sales operations including maintenance of Property specific shows and events
  • Occasionally assist guests at the counter to help control traffic flow
  • Deal directly with guests to settle disputes or inconvenience issues they may have encountered
  • Manage multiple blocks for Wholesalers, Producers and Casino on a daily basis
  • Create and maintain department specific forms and spreadsheets
  • Assist with the highest level of customer service to both VIP and Executive guests
  • Performs all other job related duties as requested. Contribute to staff meetings as directed by Showroom Manager
  • Provide and ensure a safe working environment for employees and guests
  • Update employee files and contact information on a regular basis
  • Perform various tasks as delegate by the Showroom Manager
  • Assist in responding and/or replying to guest correspondence via e-mail and/or telephone
  • At least 2 years of experience in a guest service position at a major resort or hotel
  • Ability to take initiative and exhibit flexibility
18

Ticket Office Supervisor Resume Examples & Samples

  • Ensures employees provide professional, polished and anticipatory service for internal and external guests
  • Deals directly with guests to settle disputes or inconvenience issues they may have encountered
  • Facilitates employee compliance, safety and required training within scope of authority
  • Supports the Manager in maintaining all shows (i.e., building, blocking, flexing) shows or events inventory
  • Provides knowledgeable answers to guest questions; furnishes detailed information regarding the property amenities and local area
  • Provides and ensures a safe working environment for employees and guests
  • Maintains internal and external show information and outside property sales in the ticketing system; updates information on all tours, shows and other event sales
  • Develops new and analyzes existing procedures and special promotions that will improve guest patronage
  • Generates daily reports on all events for senior leadership, management and promoters
  • Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed
  • Assists guests at the counter to help control traffic flow as needed
  • Supervises assigned operational functions while being consistent with the Property’s Strategic Plan and Vision
  • Answers multi-line phone and makes reservations as needed
  • Assists in responding and/or replying to guest correspondence via e-mail and/or telephone
  • Effectively develops and mentors hourly employees to ensure departmental standards and goals are understood and met
  • Assists Accounts Receivables with disputes, including researching all avenues possible to prevent revenue loss
  • Assists with the highest level of customer service to both VIP and Executive guests
  • Contributes to staff meetings as directed by Ticket Manager
  • Participates in the ongoing training of all employees
  • Supervises Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
  • Monitors and minimizes overtime according to labor and departmental standards
  • Ensures staff motivation through recognition and engagement
  • Schedules and staffs for appropriate business levels
  • Monitors training of new employees to help them achieve higher goals
  • At least two (2) years of experience in a guest service position
  • Coaching/Mentoring: The ability to train, coach, and develop employees. This includes recognizing and fostering talent, enhancing employees’ job skills and performance through instruction, training, personal guidance and example; providing appropriate developmental experiences for skill and job growth; and helping employees learn from their mistakes through positive reinforcement
  • Performance management: The ability to manage employees’ job performance and ensure job success. This includes setting and communicating predetermined performance expectations and goals to employees, motivating employees, monitoring performance against expectations and timelines to ensure quality and timely completion of tasks, and providing specific and timely feedback on performance which is both positive and constructive
  • Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
  • Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others
  • Cash Handling: Knowledge of policies and procedures related to handling money and maintaining the security of the cash drawer. This includes knowledge of policies and procedures related to security of money (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, and securing the drawer)
19

Business Office Supervisor Resume Examples & Samples

  • Ensure that customers receive appropriate, responsive business services from staff through developing and implementing essential policies and procedures. Conducts audits of staff performance related to registration procedures. Reports regular and ad hoc metrics for work group. Audit operations to ensure compliance including direct observation of staff and analysis of revenue cycle reports and metrics. Manages medical office/hospital patient registration, including front-end collection of co-pay, co-insurance and other fee-forservice payments, according to regional standards and processes for cash handling and balancing. Responsible for facility adherence to front end revenue cycle policies. Maintains region wide accountability for fee-for-service and patient registration process improvement. Implements processes to improve medical office identification of "other party liability" (OPL), including government, commercial, workers compensation and third party liability
  • Minimum three (3) years of progressively more responsible supervisory/management experience including problem solving, coaching, managing change and team development in a customer focused environment (applicable leadperson experience may be considered as part of this required experience)
  • Minimum two (2) years of medical office experience focused on patient revenue/liability
  • Experience with EPIC or KP HealthConnect billing modules
  • General knowledge of Labor contracts and benefit programs
20

Radiology Office Supervisor Resume Examples & Samples

  • Supervises, coordinates and participates in activities relating to the filing, retrieval, distribution and display of radiology exams and reports ensuring adherence to established policies and procedures, including HIPAA
  • Supervises, coordinates and participates in various logs and records ensuring accuracy and completeness of work
  • Interfaces with personnel outside of the department to resolve problems concerning radiology exams, reports and other services provided by the department
  • Schedules staff and work assignments for designated shift ensuring proper coverage and assignments to accomplish required workload. Approves and authorizes appropriate PTO time as requested by staff. Promotes good interpersonal relationships. Demonstrates effective hospital and departmental communication. Utilizes telephones, paging system, and Instant Messaging appropriately for work related purposes
  • Monitors work performance of employees to ensure completion of each task. Counsels employees as necessary to ensure satisfactory performance
  • Plans and conducts staff meetings with subordinates to explain and implement new policies and procedures. Round on each employee quarterly
  • Plans and conducts on-the-job training classes or sessions for new staff members and retraining session when needed. Reviews training programs to ensure standards and goals of employees are accomplished
  • Responsible for the proper maintenance and operation of the electrical mobile shelving in the film archive
  • Evaluates employees’ performance and makes recommendations for actions and merit increases
  • Perform daily patient merging/linking in IntelliSpace PACS
  • Review Weekly Elapsed Time and checks accuracy of employee’s time Kronos
  • Orders Distribution Center supplies and keeps area sufficiently stocked. Informs Assistant Manager of areas where supplies are low and need to be ordered from an outside vendor
  • Assist with monitoring exams for dictation, burning exams on CD/DVDs from PACS, loading CD/DVDs into PACS and printing reports
  • Resolve Exceptions, Link and Merge all Studies from Outside Facilities for Over Reads and or consultations. Monitors Patient Transfer List and takes any action needed per SOP
  • Supports and contributes to the Patient-Centered Care Philosophy by understanding that every staff member is a Caregiver, whose role is to meet the needs of each patient
21

Engineering Office Supervisor Resume Examples & Samples

  • Proficient knowledge of computer applications, including Microsoft Office products
  • Ability to multitask and manage multiple projects at once
  • Must have physical stamina to lift moderate amounts of weight (approximately 35 lbs.)
  • Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates
22

Administrative / Office Supervisor Resume Examples & Samples

  • Answer guest phone calls regarding reservations, deliveries, and customer service related questions
  • Assist with rental reservations
  • Schedule deliveries
  • Provide resources so that employees are properly trained in rentals, POS, product knowledge, guest service, and sales generation
  • Assist the warehouse Manager in communicating company values and goals to the employees
  • Assist the warehouse Manager in monitoring and controlling a daily payroll budget
  • Manage inventory control and meet or exceed inventory goals
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Protect company assets through loss prevention techniques
  • Create a rewarding environment in which to work, generate a team atmosphere
  • 2 years of retail experience, preferably within the outdoor industry - preffered
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint - required
  • Commitment to providing exceptional customer service to our guests
  • Self-motivated with the ability to multi-task
  • Supervisory experience - preferred
  • Snowsports background - preferred
23

Office Supervisor Resume Examples & Samples

  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Assures adequate care of the office aesthetics and perform the necessary repairs/ improvements
  • Monitors and maintains office supplies inventory
  • Initiates and coordinates complex office projects and interacts with other departments to accomplish objectives
  • Handles customer inquiries and complaints
  • Maintains a safe and secure working environment
  • Maintains office staff by recruiting, selecting, orienting, and training employees
  • Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Assists with the more specialized and difficult work activities of subordinates
  • Min.1-2 years of experience in international environment
  • Experience in the area of the office management
  • Proper understanding of business administration/business management
  • Ambitious approach and focus on achieving objectives
  • Very good team working skills
  • Ability to work well under pressure and use their own initiative
  • Approaching challenges in creative ways and finding thoughtful solutions
  • Leadership skills and experience in team management
  • Analytical and conceptual thinking
  • Experience in change management would be an asset
  • Fluent Polish and English
24

Construction Office Supervisor Resume Examples & Samples

  • Principles of supervision and project management
  • Supplemental agreement, change orders and other technical writing styles
  • Basic engineering principles
  • Construction project management processes and principles
  • Supervision and staff evaluation processes
  • Continuous Improvement principles and applications
  • Basic proficiency in Algebra, Geometry and Trigonometry
  • Proficiency in Microsoft Office applications including Word Processing, Excel, Outlook and Power Point
  • Technical writing analysis
  • Interpreting reports and data
  • Budgeting and accounting
  • Organizing and prioritizing work assignments
  • Time management for self and subordinate employees
  • Qualitative and quantitative analysis
  • Facilitation, mediation and conflict resolution
  • To analyze and evaluate a wide variety of engineering data
  • Use computational and adjustment factors
  • Use mathematical computations
  • Education and Experience must be detailed on resume to receive appropriate consideration
25

Office Supervisor Resume Examples & Samples

  • Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Requires good verbal and written communication skills
  • Computer proficiency in Microsoft Office, including Excel, Word and PowerPoint
  • Requires some experience with general office applications such as FAX and EDI
  • Prefer experience using SAP and WMS systems
26

Business Office Supervisor, Sunnybrook Resume Examples & Samples

  • Develop and retain a competent, diversified, and professionally satisfied staff. Recruit, interview, hire, orient, train, evaluate, counsel, motivate, discipline and terminate in accordance with state and federal law, EEO guidelines, organizational policies, and established quality assurance indicators. Supervises and coordinates staff engaged in providing a variety of front end revenue cycle services to patients. Orients and trains staff regarding policies and processes, including scripting for a wide variety of patient registration activities including insurance identification and verification, regulatory forms, and all monies due at the POS. Oversight of identification of other liable payers ensuring correct process adherence in front end billing. Performance management through metric monitoring, feedback and coaching to staff and follow up. Ensures front end revenue cycle activities including cash collections and identification and verification of payers. Ensures claim is appropriately and accurately set up to support high quality, error free billing
  • Integrate and coordinate the management of registration teams along with best business practices. Maintain productive and collaborative working relationships with other coordinators, supervisors, managers, departments, clinicians, union stewards, and others. Acts as a regional liaison in revenue cycle activities, implementing business processes and medical office/hospital awareness/education. Develop and lead implementation of regional policies and processes relative to patient registration activities. Participation in Regional Committees and Projects at the department level and part of cross functional teams within the revenue cycle. May act as a business lead in small to moderate regional revenue cycle projects
  • Experience in Microsoft Office, with proficiency in of Excel
  • Minimum two (2) years of KP supervisory, revenue cycle or clinic experience and knowledge with a focus on revenue/liability
  • Master's degree or higher in business or health care field OR six (6) years of experience in a directly related field
  • Intermediate to expert level of understanding in patient billing and health insurance plans
  • Self directed with communication, team-building and problem solving
  • Background in revenue cycle, patient billing, auditing or accounting
27

Office Supervisor Resume Examples & Samples

  • Overall management of the department which may include, but is not limited to: billing, specialized processes, financial, payroll, contract management, credentialing, licensing, accounts payable, human resources, supply ordering, HIPAA, OSHA, and all state and Federal compliance
  • Manages an essential department function, process or project which requires a specialized skill set. This may be related to developing/monitoring department budget(s) or to managing some other specialized function
  • Coordinates and participates in special projects as assigned
28

Business Office Supervisor Resume Examples & Samples

  • Government accounting
  • State budget process including budget request preparation and allocation, short and long-range planning techniques, budget control, and inventory control
  • Office management and supervision
  • Automated accounting systems
  • Principles of administration and management
  • Negotiation process
  • Administrative, managerial, supervisory, and organizational
  • Accounting, analytical, research, problem solving, and decision making fundamentals
  • Organizing and tracking work assignments
  • Various spreadsheet and word processing software
  • Accurately work with numbers and complete mandated reports in required formats in a timely manner
  • Read, understand, and follow written policy, procedures, and regulations governing accounting functions
  • Effectively communicate changes, problems, or methodologies to others with less experience and/or knowledge
  • Prioritize and organize work assignments
29

Hospice Office Supervisor Resume Examples & Samples

  • Day to day oversight of the office staff to ensure the office is at peak performance at both our Reston and Haymarket offices
  • Participating in the hiring and training process for any new direct reports
  • Leading the successful on - boarding of all new employees
  • Maintaining and regularly audits employee personnel files in accordance with corporate, state and federal regulations
  • Maintaining confidentiality of all employee information and files
  • Assisting with contracts, accounts payable and any other deliverables as assigned by the Executive Director
  • Ensuring compliance with all state, federal, and CHAP human resources regulatory requirements
  • Assisting department managers in the oversight of daily human resources including the establishment and implementation of human resource policies
  • Collaborating with leadership regarding employee retention and development
  • Generating computer reports for billing, auditing and admissions
  • 3+ years of health care experience
  • Access to reliable transportation that will enable you to travel to different office locations within a designated area
  • Bachelor’s degree
  • Hospice experience
  • Experience with and / or knowledge of CHAP accreditation
  • Hiring and/or onboarding new employees
  • Training and/or development of employees
  • Billing (AR and / or AP)
  • Management/supervisory experience
  • Knowledge of state and federal regulations relating to employment
  • Demonstrates good written and oral communication skills and public relations skills
  • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
  • Skilled in Office Productivity software (Word, Excel, PowerPoint)Office management and/or supervisor experience
  • Experience working with electronic medical record applications (EMR)
30

Box Office Supervisor Resume Examples & Samples

  • Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all HOB
  • Entry level knowledge of Music Hall / Restaurant / Retail / Theater operations and Point of Sales systems
  • Skill in computerized ticketing operations, guest relations, long term and immediate decision making, verbal /written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs
31

Regional Sales Office Supervisor Resume Examples & Samples

  • Calendar management for the Regional President and/or Senior Directors
  • Liaison to Wealth Management leadership team
  • Management oversight of 2-3 local Sales Assistants
  • Local client engagement
  • Collaboration with BNY Mellon centralized Wealth Management marketing team
  • Participation and support of local marketing events (seminars, receptions) and client programs (individual or firm presentations)
32

Operations Office Supervisor Resume Examples & Samples

  • Lead, educate and develop company employees
  • Provide education and monitor employees’ performance
  • Maintain and monitor phone and computer systems to ensure standards are maintained
  • Monitor and analyze all opportunities to cut costs and improve efficiencies
  • Assist customers with rate quotes, claim information and setting appointments
  • Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc
  • Conduct pre-shift meetings
  • Implement company policy
  • Post-Secondary education preferred
  • Thorough understanding of the transportation industry
  • Good communication skills (written and verbal)
  • Excellent computer skills (Excel, Word, Outlook)
  • Good interpersonal skills as well as organization skills
33

Business Office Supervisor Resume Examples & Samples

  • A minimum of 2 years’ experience working in a physician office in a leadership role
  • College degree, or an equivalent combination of education and experience
  • Billing and coding experience with electronic practice management health record and collections
  • Solid knowledge of CPT and ICD-9 coding, chart audit processes, Red Flag rules, collection processes, and basic accounting principles
  • Ability to prioritize and organize work area despite multi-faceted task directions and interruptions
  • Excellent interpersonal skills with the ability to interface with patients, physicians, and health plan representatives in a tactful, diplomatic and professional manner
  • Strong written and verbal communication skills with the ability to effectively lead staff
  • Proficiency in keyboarding skills and experience with electronic billing systems
34

Business Office Supervisor Resume Examples & Samples

  • 3 years of related field experience in hospital billing and Medicare
  • PC proficiency in Microsoft Office with excellent analytical and project management skills are essential
  • Superior communication, management and leadership skills with 2-3 yrs’ successful supervisory experience are required
35

Office Supervisor Resume Examples & Samples

  • Train and oversee staff to provide “legendary” customer service
  • Supervise the processing of payments
  • Accept Seller and Buyer requests for services
  • Supervise staff to ensure that heavy call volume is managed in the most efficient manner possible
  • Supervise staff to ensure that vehicle titles are issued in accordance with company criteria
  • Coordinate workflow between yard and office operations
  • Process all incoming mail and correspondence and distribute on daily basis
  • Print and monitor reports to ensure accuracy of daily productivity
  • Motivate the staff and coaching/training to ensure new processes are being implemented
  • Must be able to multi-task, Strong attention to detail
  • Demonstrated ability to work independently to achieve tasks within tight deadlines
  • Good written and verbal communication skills in English
  • Be able to pass drug test
  • Two years supervisory experience in a fast-paced office, preferably in a customer service environment
  • At least three years of work experience in a customer service or administrative capacity "
36

Office Supervisor Resume Examples & Samples

  • Tracks the progress of residents to ensure they are meeting professional and/or rotational competency requirements
  • Documents progress for individual residents to ACGME and ABMS. Provides information, support, and problem-solving to residents, medical students, faculty and support staff on a wide range of training and program issues. Credentialing verifications for past residents
  • Oversees the dissemination of rotation and clinic schedules in consultation with the Program Director, as needed, to meet the educational requirements of the program
  • Assists the Program Director in reviewing and revising the rotation and curriculum, as well helping to ensure the program meets the accreditation requirements and maximizes the resident educational experience
  • Aids in the development of program materials, program marketing materials, forms, reports, etc. Formats data, creates reports, summarizes results, and presents at program internal meetings. Arranges meetings and prepares and distributes meeting summaries
  • Manages program expenses and provides information as necessary for budget planning
  • Oversees and participates in the recruitment, evaluation, and candidate selection process of eligible resident/medical students for the program
  • Communicates with external agencies such as the Accreditation Council for Graduate Medical Education, National Residency Matching Program, American Board of Psychiatry and Neurology, etc
37

Business Office Supervisor Resume Examples & Samples

  • Ensures systems and controls are in place as outlined in policy and procedure manuals. Meets established daily, weekly, and monthly deadlines
  • Directs processing of accounts receivable, adjustments/refunds, private and third party agencies, census information, ancillaries, cash deposits, and posting
  • Manages resident trust funds and maintains confidential files, ensures compliance with all state and federal regulations
  • Meets with all new admissions (resident or family) to explain financial obligations and paperwork; audits new admission files to ensure completeness and accuracy
  • Maintains Private Spend Worksheets and assists with Medicaid Pending Tracking
  • Provides written Past Due Report concerning resident accounts to the Administrator, prepares for and attends A/R review meetings, maintains collection Activity Binder
  • Recommends and prepares accounts for outside collection agencies, attorneys, and write off
  • Supervises, organizes, evaluates, and monitors business office operations and staff, including Bookkeeper and receptionists, as well as delegates administrative authority, responsibility and accountability to other office personnel as necessary
  • Concerns his/herself with the safety of all center residents in order to minimize the potential for fire and accidents. Also, ensures that the Center adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the Center's fire, safety, and disaster plans and by being familiar with current MSDS
  • Puts customer service first: Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights
38

Engagement Management Office Supervisor Resume Examples & Samples

  • Responsible for Regional EMO Performance
  • Oversight of the EMO Region’s Review/Research complex contracts/sales requests for Eng. Setup/maintenance
  • Set policy/procedure for both EMO and understand Bigger Picture Impacts
  • Responsible for training of all EMO group regarding complex/gray inquires, contracts and Accounts Receivable
  • Communicate and enforce processes with various Regional Markets to educate on Slalom & Audit Procedure
  • Collaborate with other Regional Supervisors and Manager on education, system changes and escalations
  • Accounting experience; including A/R, A/P, Staff Accounting, FP&A
  • Minimum of six plus years of professional work experience
  • Management and confident mentoring capability
  • Detail orientated with strong organizational and superior communication skills
  • Service Minded with experience deciphering ambiguous requests and taking ownership
39

Showroom Office Supervisor Resume Examples & Samples

  • Coordinate and supervise the daily activities of business support staff
  • Set priorities for the team to ensure task completion; coordinate work activities with other supervisors
  • Perform work in support of brand plans; demonstrate link between daily work and company mission and participate in initiatives, program or products with low visibility
  • Ensure actions protect company image and limits risks
  • Work within budgetary/financial objectives set by manager
40

Office Supervisor Resume Examples & Samples

  • Perform daily opening and closing procedures
  • Assist in all aspects of the Boat Rental Office functions including daily checking in of agents cash drawers, checking out of agents cash drawers and assisting other leads as necessary
  • Assist in the training of office staff on the SMS program and other office duties as required by Boat Rental Office Manager
  • Facilitate increased revenue with outbound calling for pre-boards, upgrades and other add on items
  • Responsible to perform all functions in the absence of the Manager and Assistant Manager
  • Ensure cleanliness and pleasant atmosphere of work area at all times
  • Effectively communicate with guests and employees as necessary
  • Exceptional customer service skills are needed when encountering guests to ensure a good positive representation of Lake Powell Resorts and Marinas is demonstrated at all times
  • Able to work with diverse populations in a supportive and positive manner
  • Develop a strong knowledge of SMS reservation system, Job Diva and ABI
  • Must be honest, dependable and forthright, with the ability to confidently work without direct supervision
  • Maintain a positive attitude – always be willing to lend a helping hand wherever needed on the dock
  • Maintain positive attitude in high stress situations
  • Must be flexible - willing to work a varied schedule
  • Strong English communication skills are required – must have the ability to read, speak, write and understand English
  • Computer qualified in Microsoft Word, Excel, and Access; ability to learn SMS system, ABI & Job Diva
  • High level of guest service
  • Previous supervisory and sales experience preferred
41

Dental Office Supervisor Resume Examples & Samples

  • Supervise day-to-day operations at assigned dental office. Coordinate schedules with provider to best meet the needs of the dental members. Resolve patient concerns in a timely and empathetic manner. Ensure that policies, procedures and processes are in compliance with Dental Practice protocols, state and federal law and regulations and accreditation guidelines. Ensure a safe and healthy work environment. Support the implementation of process improvement initiatives to advance the delivery of care
  • Under the direction of the Dental Office Manager, control operational costs by optimizing dentist and hygienist productivity, minimizing unscheduled absenteeism, maintaining appropriate collection processes, and monitoring clinic labor and non-labor
  • Provide leadership modeling of the KP Service and Behavior guidelines. Provides direction to staff following established guidelines, procedures and policies. Actively form partnerships with union designated shop stewards and other union representatives; seek to integrate union selected staff into relevant decision making processes. Direct involvement with patients/customers when needed especially related to service recovery activities and recommendations from patient advisory group(s)
  • Minimum one (1) year of front line supervision experience OR Minimum two (2) years team leader experience
  • Minimum three (3) years of work related experience in a dental and/or health care setting
  • Minimum one (1) year of first line supervision experience OR Minimum two (2) years team leader experience in a dental or health care setting
  • Bachelor's degree in business, healthcare administration or related field, OR four (4) years of experience in a directly related field
42

Office Supervisor Resume Examples & Samples

  • Office administration & Reception
  • 4+ yrs of similar experience in executing and supervising office operations in an international environment as described is required
  • Strong administrative background is required
  • Experience from international environment is required
  • Minimum educated to Bachelor degree – business admin, economics and similar is strongly preferred
  • Excellent organization and coordination skills
  • Effective time management and ability to prioritize and manage multiple project
  • Excellent written and oral communication skills and interpersonal skills – to be able to interact with internal stakeholders at different levels, communicate with external partners, represent company as the first point of contact for external partners in office operations
  • Experience in working for several internal customers/stakeholders is required including effective cross-functional cooperation
  • Customer and service oriented attitude, result oriented
  • Attention to detail, data management experience, analytical skills
  • Flexible, with sense for urgency
  • Advanced user of MS Office package – experience with creating PPP, Excel pivot tables, Editing word documents
  • Fluent knowledge of English language is required
43

Office Supervisor Resume Examples & Samples

  • Managing salvage titling
  • Managing vehicle assignment process
  • General office operations
44

Plant Office Supervisor Resume Examples & Samples

  • Internal Controls and Compliance - Understand and implement Supply’s Internal Control Procedures and Accounting policies. Communicate Internal Control Policies and Procedures to all impacted parties in the plant and ensure that policies are followed. Ensure staff functions are in compliance with segregation of duties requirements. Review period and quarterly reporting requirements for Sarbanes-Oxley. 30%
  • Financial - Participate in the development of the Annual Operating Plan. Coordinate period close process, cascading financials, and data gathering requirements for VPM and M&W reporting. Ensure proper accruals are established at period close. Oversee documentation requirements for the processing payments on capital projects. 20%
  • Reporting - Prepare government (Federal & State) reporting documents including, but not limited to, OSHA, Milk purchases and CRV. Identify, document and resolve any unusual items. Analyze ADAGE daily yield and variance reports. Analyze Scorecard and M&W reports. Evaluate customer complaints and investigate unauthorized customer deductions (Public and Retail). 10%
  • Oversee HR duties and processes for the plant staff including managing the Virtual Edge program, hiring of hourly staff, background checks, drug tests and I9 collection/ coordination. 15%
  • Supervision - Supervise A/P, Sales Order processing, and Payroll functions, Supervise and direct work of office staff. Complete and deliver performance evaluations for direct reports. 15%
  • Oversee the ordering and maintenance of supplies and equipment for office. Develop financial training materials for plant associates (EAV program). 10%
45

Plant Office Supervisor Resume Examples & Samples

  • Reporting - Prepare government (Federal & State) reporting documents including, but not limited to, OSHA , Milk purchases and CRV. Identify, document and resolve any unusual items. Analyze ADAGE daily yield and variance reports. Analyze Scorecard and M&W reports. Evaluate customer complaints and investigate unauthorized customer deductions (Public and Retail). 10%
  • Education Level: Bachelor's degree or some college preferred, HS Diploma required
  • Specialization: Bachelor's degree in Business
  • Experience level - 3 to 5 years of experience and a background in finance and plant operations
  • Minimum three years experience Office Supervision/Management with financial/cost account responsibilities
  • Working knowledge of financial and cost accounting, as well as, budgeting Proven knowledge of Inventory management and analysis
  • Strong understanding of internal control procedures and requirements
  • Strong analytical skills ERP/MRPII experience Previous experience managing/developing staff
  • Proficiency in Excel, Access, Power Point, MS Project, Word
46

Office Supervisor Resume Examples & Samples

  • Minimum 2 years customer service experience
  • Minimum 1 year of supervisory experience in an office environment
  • Accurate typing and 10 keypad experience
  • Computer skills including MS Outlook, MS Word, MS Excel, MS PowerPoint
47

Office Supervisor Resume Examples & Samples

  • Recruit, train and management staff
  • Implement the authorized Marketing plan
  • Ensure client receives exceptional customer service
  • Generate and transmit daily operational reports
  • Prepare taxes as needed
  • Solid organizational and time management skills
  • Ability to delegate and provide coaching
  • Ability to manage and motivate others in a fast paced business environment
  • Self-motivated and ability to work both independently and within a team
  • Flexible to work nights and weekends as necessary
  • 1-2 years of tax preparation experience is required
  • Required PTIN eligibility
48

Clinic Office Supervisor, Neurosurgery DV Resume Examples & Samples

  • Maintains established hospital and departmental policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, and infection control standards
  • Assists with the development of department goals and objectives, establishment and implementation of policies and procedures for department operations
  • Assists with the development and implementation of the performance improvement program
  • Assures compliance with federal and state law and accrediting and licensing agencies as appropriate to department
  • Integrates departmental services with the organization’s primary functions and coordinates with other department/services in a manner which fosters a collaborative environment for teamwork within the department and with other departments/services
  • Coordinates all patient scheduling and clinic staffing to facilitate accessibility and continuity of care and minimize patient waiting time
  • Coordinates requests of physicians and office staff in regards to patient activities and needs
  • Maintains responsibility for department inventory and physical environment, including safety of patients, staff and physicians
  • Maintains responsibility for business office functions and equipment
  • Attends job related seminars and workshops
  • Participates and attends meetings and inservices as required and/or assigned
  • Associates Degree – AND- 3-5 years relevant health care experience
49

Business Office Supervisor Resume Examples & Samples

  • Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notifies Center Executive Director, RDSM and CareLine Director of barriers
  • Conduct follow-up on all inquiries which have not yet been converted to admissions
  • Spends significant or majority of time on external marketing campaigns, sales, and client interactions to market Genesis Services
  • Identify, train, and schedule the Center A Team
  • Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement and coordination within a Genesis HealthCare Center
  • Maintain thorough knowledge of medical, social and financial information relating to Elder Care
  • Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity
  • Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Center Executive Director and Regional Marketing to follow up, as needed
  • Stay abreast of services available within the center and throughout GenesisHealth Care in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within Genesis HealthCare
  • Develop and implement long-range and short-term sales plans
  • Work with Center Executive Director to ensure customer satisfaction and to assess/respond to customer satisfaction surveys
50

Fronf Office Supervisor Resume Examples & Samples

  • Checks all arrivals and ensures that room blocking are made in accordance to guest’s preferences and ensures that registration cards are prepared with corresponding inserts
  • Checks and retrieves e-mail from time to time and ensures that everything are properly addressed
  • Ensures that all incoming calls are answered promptly
  • Assigns side duties and sees to it that all assigned tasks are done at the end of the shift
  • Ensures that the counter is properly manned at all times
  • Prints shift reports and performs an on-line back up
  • Informs and provides new information to all staff
  • Attends and acts on the different guest requests and complaints
  • Checks and updates registration cards and sees to it that all information is complete and accurate and ensures that all important and special preferences are noted
  • Performs other tasks that may be assigned by immediate supervisors
  • Co-operate with the company to achieve compliance with FLS legislation
  • Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk
  • Not undertake any activity which compromises their personal FLS, or the FLS of others
51

Clinic Office Supervisor Joint Preservation & Reconstruction Clinic Resume Examples & Samples

  • Associate's degree in business or related field required. Two years of relevant experience in a lead or supervisory role, preferably in family practice or internal medicine, may be considered in lieu of degree. Bachelor's degree in a business related field preferred
  • Working knowledge of medical office operations
  • Working knowledge of medical office computer systems
  • Thorough knowledge of computerized billing systems
  • Current knowledge of various insurance plans
  • Ability to interact with a variety of people at a variety of levels
  • Willingness to attend and participate in off-site meetings and/or seminars
  • Customer service oriented attitude/behavior
  • Responsible for supervision of all front and back office staff. Provides performance coaching/feedback, completes timely evaluations, and resolves staff conflict
  • Acts as a liaison between support staff, physicians and clinic managers/administrator
  • Oversees billing and collection functions and ensures staff compliance with collection policies and procedures (e.g., PATOS, days in accounts receivables, aging of accounts receivable). Maintains time and attendance records and ensures accurate and timely information for payroll
  • Responsible for monitoring inventory and ordering of all general office and supplies
  • Maintains appropriate staffing/scheduling to support operations and physician productivity
  • Maintains accurate and up-to-date employee files consistent with organizational policies/practices
  • Helps ensure organizational commitment to patient satisfaction. Reacts in a timely manner to resolve patient complaints , and promotes customer service standards among staff
  • Helps ensure effective cost/expense management
  • Maintains thorough working knowledge of CPT-4 and ICD-10 coding to ensure compliance and appropriate reimbursement
  • Assists Clinic Manager/Area Administrator with staff meetings on a weekly basis
  • Ensures compliance with policies and procedures (organizational, insurance, etc.). Helps ensure compliance with OSHA, CLIA, and State radiological safety standards as well as any other local, state, or federal mandates
52

Office Supervisor Resume Examples & Samples

  • Alignment of processes and support to all Kantar offices nationally
  • Fully functional within the role by working independently with minimal supervision, including the development/ growth of the team he/ she supervises
  • To provide a fully functional Office management experience for all
  • At least 2 to 3 yrs Prior working experience in an administrative/supervisory position
  • Good working knowledge of Microsoft Word and Excel & PowerPoint
  • Matric and relevant tertiary education will be an advantage
  • Office Management/ Building management experience. It will make the transition into the role easier
  • Liaising effectively with people of different backgrounds – different levels of seniority
  • Good communicator, planner, patient, pro-active, innovative, dedicated
53

Practice Office Supervisor Resume Examples & Samples

  • Business Operations
  • Coordinates daily operations and overall accountability of staff
  • Reviews operational reports and collaborates with administrative/revenue cycle management to monitor key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle time, and appointment lag
  • Ensures adequate inventory of supplies
  • Implements established strategic plans and objectives based on the mission and vision
  • Supports clinical staff, administratively
  • Analyzes, recommends, implements and monitors approved, compliant work-flow changes
  • Financial Management
  • Ensures patient-centered approach to care focusing on safety, quality, and operational efficiencies
  • Maintains referral relationships for practice(s)
  • Quality Management
  • Associates Degree in Business, Health Care Administration or related field, required. Bachelors degree, preferred
  • Minimum of five (5) years progressive office administrative experience in healthcare and/or ambulatory practice setting including two (2) years leadership responsibility such as leading/guiding; monitoring/coaching/training; scheduling/ prioritizing/ assigning; analyzing, implementing and monitoring Quality Control/ Performance Improvement/Budgets; and/or coordinating Inventory/Information/ Projects, required. Supervisory experience, preferred
  • Based on departmental operating requirements, bi-lingual communication skills maybe required
54

Office Supervisor Resume Examples & Samples

  • Ability to support and motivate staff
  • Strong process management skills
  • Phone systems and phone etiquette
  • Typing/keyboarding
  • Cash handling
  • Computer applications
  • Insurance protocols
55

Office Supervisor Resume Examples & Samples

  • Two years of experience in a clinic setting and/or supervisory/management experience required
  • Education necessary to communicate effectively in written and verbal form
  • Knowledge of health care, CPT, and ICD-9 codes, managed care, and insurance requirements
  • Ability to exercise initiative, problem-solving, and decision-making
  • Ability to apply policies and principles to solve everyday problems and deal with a variety of situations
  • Ability to read, understand, and follow written and oral instruction
  • Must be able to remain calm and react effectively during emergency situations
  • Must be able to communicate clearly and establish and maintain effective working relationships with physicians, patients, staff, and the public
  • Ability to establish priorities and coordinate work activities
  • Equipment used: in office settings, must be able to operate multi-line phone, fax, computer, and copier
  • CPR Certification preferred
56

Treasury Middle Office Supervisor Resume Examples & Samples

  • Aligning and organising team resources as required and managing daily activities and workflow of Analyst/Senior Analyst
  • Establishing performance objectives for team members and conducting performance reviews
  • Ensuring appropriate cross training and succession plan is in place for team members and self
  • Establishing and monitoring quality of work produced by the team to ensure proper execution of established processes
  • Understanding the Front-to-Back process workflow and the impact of the function’s activities downstream
  • Identifying process improvements, prioritise and drive implementation of appropriate solutions
  • Taking proactive measures to identify and resolve operational problems and advise or escalate to management as appropriate
  • Complying with operational risk and regulatory Control policies and procedures, making sure all Regulatory reporting is accurate and provided in a timely manner
57

Office Supervisor Resume Examples & Samples

  • Supervise the processing of Buyer Licenses
  • Accept Buyer requests for services
  • Supervise staff to ensure that heavy document volume is managed in the most efficient manner possible
  • Supervise staff to ensure that Licenses are approved in accordance with company criteria
  • Create reports to ensure accuracy of daily productivity
58

Office Supervisor Resume Examples & Samples

  • Supervising the contractual performance of bargaining unit associates to meet or exceed Balanced Scorecard Measures
  • Work directly with Gas Distribution and Appliance Service Standards, Operations, Procurement, Technical Support, vendors and other groups to improve processes
  • Responsible for maintaining material balances and cost plan objectives within the company guidelines
  • Responsible for compliance with Key SOX controls related to the Storeroom operations including proper documentation and retention
  • Direct material control to optimize stocking levels and to increase material availability for Gas District associates
  • Support the District storm processes, including material staging areas and logistics
  • Schedule overtime and stand-by to support after-hour Division work
  • A minimum of 3 years extensive experience within a warehouse operating environment
  • Background in Materials Management with thorough understanding of inventory control, logistics, and materials movements
  • Strong Microsoft Office skills. B.S. in Business Management, Supply Chain Management, APICS Certified or High school graduate with extensive experience
  • Must have a valid driver license and willing to support multiple Gas District locations
  • Knowledgeable in SAP transactions, including inventory and warehouse management modules
  • Experience supervising a bargaining unit workforce, including knowledge of Positive Discipline process and Mutual Gains Bargaining
59

Credit Office Supervisor Resume Examples & Samples

  • Scheduling of remote and manual disconnects to optimise performance
  • Management of IT tickets and projects to improve Credit Office operations
  • Creating new policies to reduce customer arrears (especially arrears more than 90 days old) by focusing on dunning processes, customer interactions and company systems
  • Maintaining compliance with MPSC Billing Rules
  • Project Management Experience
  • Must be able to communicate verbally and in writing with all levels
  • SAP, CRM and BI reporting and analytical skills
  • Knowledge of MPSC Billing Rules
60

Administrative Office Supervisor Resume Examples & Samples

  • Manages the administrative team
  • Maintain covenant control database and deliver notices to Association Members
  • Maintain client files
  • Assist Community Managers and team as directed
  • 5 – 7 years of directly related or closely related experience
  • 3 – 5 years of Community Association experience
  • Knowledge of company policies, procedures and forms at an expert level
61

Office Supervisor Resume Examples & Samples

  • Comprehensive knowledge practices and procedures, principles of office management and supervision
  • Knowledge and understanding of the undergraduate experience
  • Thorough knowledge of business English, grammar, spelling and punctuation
  • Solid skills in Microsoft Office (Outlook, Word, and Excel – PowerPoint and Access a plus)
  • Skill in planning and coordinating clerical work
  • Skill in interpreting and applying departmental policies and procedures
  • Ability to enter and verify information with accuracy and a reasonable rate of speed
  • Ability to utilize computerized information systems
  • Skill in data entry or typing (Quicken)
  • Ability to establish and maintain effective work relationships
  • Ability to manage and establish a budget
  • At least three years of work experience
62

Accounting & Office Supervisor Resume Examples & Samples

  • Responsible for daily and monthly accounting
  • Reconciliation of bank accounts
  • Processing of payroll
  • Maintain the day to day business needs, not limited to; meeting with real estate and construction vendors, maintaining insurance policies, ordering office supplies and coordinating permit applications
63

Practice Office Supervisor Resume Examples & Samples

  • Supervises, hires, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner
  • Coordinates the daily operations and non-clinical staff of in the Practice
  • High School Diploma or equivalent, required. Knowledge of Business Management and/or Health Care Administration as normally acquired through the completion of a Bachelor’s Degree
  • Minimum of three (3) years progressively responsible administrative experience in a physician office setting, required. Previous supervisory experience, preferred
64

Office Supervisor / th Avenue Bldg / Days Resume Examples & Samples

  • Identifies and implements systems to streamline and gain efficiencies in work processes
  • Organizes and coordinates projects, conferences and other events
  • Contribute to Mission effectiveness by promoting the spirit embodied with the Mission Statement: A. Service to the poor - Support the cause of those who lack resources for a reasonable quality of life.B. Reverence - Respect and compassion for the dignity and diversity of life.C. Integrity - Inspiring trust through personal leadership.D. Wisdom - Integrating excellence and stewardship.E. Creativity - Courageous Innovation.F. Dedication - Affirming hope and joy in our ministry
65

Office Supervisor Resume Examples & Samples

  • Responsible for ongoing operations of the District office, by managing all daily administration functions to ensure the office operates safely, effectively and efficiently
  • Responsible for managing the accounting, administration, and well-being for all Caterpillar associated business units based in the district office and for the efficient operation of the Asia Pacific Marketing District office
  • Responsible for families of expatriates legal and immigration documents during their assignment, maintaining visitor visas, maintaining capital assets (vehicles, office equipment, etc), and managing/organizing purchasing for capital and office supplies for all business units. This includes responsibility for office renovation, tracking of driver’s expenses, etc
  • Responsible for directing office administration staff, Caterpillar drivers, housekeeping and contract security guards, preparing monthly cash disbursement, payment for all accounts, expatriate relocations, children’s school preparation/enrolment, office and expatriates house negotiations, contracts orientation
  • Preparing visitor calendar document from all business units in Jakarta District Office
  • Manage all aspects of office to keep it fully operational at a peak performance level. This includes lease and capital purchase functions of all office equipment and furniture, negotiate contracts and maintenance, track operating costs, and communicate information to individuals, orient and train new personnel
  • Responsible for performing duties of the District Manager PA
  • University degree preferably in Business administration or Economics and at least 4 – 6 years experience in Office Administration
  • Sound knowledge of local Government laws and excellent interpersonal skills to support daily interaction with multiple individuals at all levels of Government, Caterpillar and office staff including ISEs
  • Knowledge and understanding of Lotus Notes and Microsoft Office Package (Windows, Excel,
  • Word, PowerPoint etc.)
  • Fluent in both oral and written English and local language communication
66

Box Office Supervisor Resume Examples & Samples

  • Responsible for assisting in training box office staff
  • Support Box Office Manager and Ticket Sellers in their job functions as needed
  • Establishes and maintains high standards of customer service for the box office staff
  • Responsible for all accounting and reporting of revenue for all ticket sales
  • Responsible for box office safe and money inside
  • Maintain all event show files
  • Create, maintain, and modify all ticketed events in Ticketmaster
  • Have exceptional interpersonal and telephone skills
  • Able to work in a fast-paced environment with constant deadlines
67

Office Supervisor Resume Examples & Samples

  • Identifies and implements systems to streamline and gain efficiencies in work processes. Organizes and coordinates projects and events
  • Organizes, implements, directs and evaluates the organization's administration function and performance. All other duties as assigned
  • Three (3) to five (5) years office and related experience required
68

Back Office Supervisor Resume Examples & Samples

  • Manage daily activities of the Back Office team
  • Provide leadership on projects assigned
  • Knowledge of all areas of the back office team such as Billing/Finance, Fulfilment, Customer Correspondence, Reporting, Back Office and Partner Support
  • Manage, mentor, lead, develop the Back Office team
  • Work with the Team to prepare the different roles in Back Office for the next level of leadership, or desired career path, through additional training, projects and other duties as needed
  • Proactively identify solutions to prevent issues in the future
  • Initiate process improvement by updating and streamlining current processes to drive efficiency, quality, and accuracy with Back Office workload
  • Track productivity and completion of assigned projects and tasks
  • Meet all Productivity, Quality, and Efficiency SLA’s set forth by leadership
  • Train/coach analysts on different roles in order to obtain optimal performance
  • Complete ad hoc requests/projects as needed
  • High School degree with some college coursework preferred
  • A minimum of 2 years of experience working in a back office environment; 1+ years of Supervisor/Management experience
  • Demonstrated success in leading team performance
  • Strong time management and organizational skills
  • Must be able to build and maintain professional relationships during a highly stressful and fast paced environment
  • Must demonstrate strong communication/negotiation skills both verbally and written
  • Proficient with computer applications including Word, Excel, Outlook and PowerPoint
  • Schedule flexibility
  • Team oriented, a self-starter, and have the ability to manage multiple priorities
  • Strong attention to detail to appropriately manage the complexity of the processes involved
  • Occasional travel as needed
  • Ability to work independently, prioritize assignments and meet tight deadlines
  • Demonstrated analytical and decision making skills
69

Distribution Center Receiving Office Supervisor Resume Examples & Samples

  • Minimum 3-5 years distribution center experience, including 2 years supervisory experience
  • High School diploma/GED or equivalent; Associate’s Degree a plus
  • Strong knowledge of Warehouse Manager System
  • Requires the ability to work in a fast paced environment
  • Must have excellent attendance to develop a stable work environment
  • Ability to work effectively with individuals from diverse communities and cultures
  • DOT experience, preferred
  • Supervise Office staff, local drivers and yard drivers
  • Monday-Friday; 7:00am-3:30pm
70

Office Supervisor Resume Examples & Samples

  • 2+ years of related work experience in an Outpatient setting
  • Previous experience in a Leadership and/or Supervisory role
  • Excellent communications kills (written and verbal)
  • NJS Registered Nurse (RN) license and/or Licensed Practical Nurse (LPN)
71

Office Supervisor Resume Examples & Samples

  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred
  • 2 years office management / supervisory experience preferred
  • Experience in the transportation (LTL) industry required
  • Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees
  • Team building and interpersonal skills
  • Possess excellent verbal, written and listening communication skills
  • Excellent planning and organization skills
  • Experience in billing, collections, tracing and OS&D a plus
  • MS Office and AS400 skills preferred
  • Must have a strong work ethic and good problem solving skills
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to work independently, or in a team setting
  • Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
72

Clinic Office Supervisor Resume Examples & Samples

  • Selects, trains/orients, and assigns department staff (as delegated by director). Develops standards of performance, evaluates performance, and initiates or makes recommendations to director for personnel actions
  • Assists with the development of department operating budget and ensuring that department operates within budget
  • Assists with the preparation and maintenance of department reports. Prepares periodic reports for senior management, as delegated by director
  • Ensures and role models the delivery of excellent customer service
  • Participates in the development and implementation of the utilization review, quality assessment and improvement programs for the Clinic
  • Ensures departmental compliance with standards of regulatory agencies and third party payors
  • Demonstrates minimum acceptable knowledge,skills, and abilities necessary to provide care appropriate to the age of the patient population served, based on physical, psychological, educational, and safety needs
  • Acts as a liaison with outside agencies, service bureaus, and businesses
  • Assures the provision of emotional and physical care of patients, of all ages, including promoting positive relationships between patients, staff, families and visitors; assessment of the effects of cultural, social, economic and religious influence of patients
  • Performs all other functions and responsibilities as assigned or requested by the Clinic Manager of the clinic
  • Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and professional conferences
  • Associates Degree plus 1 year experience –OR- 3-5 years relevant
73

Office Supervisor Resume Examples & Samples

  • Supervises, schedules, prioritizes and assigns the work of the support staff
  • Interviews, recommends employment, trains, evaluates, and disciplines employees
  • Monitors and projects expenditures, verifies billings, reconciles Department ledgers and monitors the payroll in order to maintain Departmental financial records
  • Resolves employee complaints and grievances
  • Processes information, data and forms in order to prepare statistical and financial reports and to facilitate office and Departmental operations
  • Interprets and assists in developing policies and procedures in order to answer questions and resolve problems
  • Schedules Departmental courses including scheduling rooms and verifying hours and credits
  • Researches new equipment, reviews and authorizes purchase orders for supplies, services and office equipment and verifies upon receipt
  • Assists in preparing the Departmental fiscal budget
  • Performs duties normally associated with a Secretary I, II, or III in order to accomplish the goals of the Department or Unit
74

Office Supervisor Resume Examples & Samples

  • Supervises, schedules, prioritizes, and assigns the work of the support staff
  • Interviews, recommends employment, trains, evaluates, reviews the performance of and disciplines employees
  • Processes information, data and forms in order to prepare statistical and financial reports and facilitate office operations
  • Perform duties normally associated with a Secretary I, II, or III in order to accomplish the goals of the Department or Unit
  • Moderate diversity and complexity; significant participation determining work methods, procedures, systems or priorities
75

Office Supervisor Resume Examples & Samples

  • Four years of accounts payable, banking or accounting experience
  • Proven ability and skill in meeting and dealing with the public
  • Knowledge of University policies and procedures as they relate to purchasing and accounts payable
76

Office Supervisor Resume Examples & Samples

  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
  • 3 years trucking experience preferred
  • 1 year supervisory experience required
  • 1 year of office management experience to include invoicing, customer service, contracts and handling confidential and proprietary information
  • Attention to detail and high quality results
  • Strong verbal, written and listening communication skills
77

Box Office Supervisor Resume Examples & Samples

  • Supervising all aspects of selling tickets on the Ticketmaster system including the sale of tickets to the venue events, including working at other venues around the city. Ability to handle a sales window at any time if lineup conditions or staffing levels require it
  • Prepare event sales information and seating configurations for Ticketmaster, Building Management and the promoter as necessary
  • Co-ordination and communication of event-related information with clients
  • Supervising box office staff and enforcing policy as needed
  • Dealing with and resolving Customer Service issues relating to Box Office operations
  • Assist in float preparation, daily balancing/reconciling and deposits
  • Perform daily box office operations, on an as needed basis
  • Provide exemplary customer service in accordance with Ticketmaster standards
  • Answering the telephone, providing information and/or redirecting calls as necessary
  • Ticket Stock control and policy enforcement
  • Providing Support and assistance to the Venue when required
  • Other Box Office duties as required by Box Office Management
78

Office Supervisor Resume Examples & Samples

  • Experience with student recruitment and admission practices
  • Experience in strategic planning and decision-making principles and procedures
  • Experience in organizational management and prioritizing for effective and efficient use of time and resources
  • Experience in organizing work of others and self
  • Experience in developing and maintaining effective working relationships
  • Experience in program design and development
  • Experience in effectively managing, supervising, coaching and evaluating assigned staff
79

Office Supervisor Resume Examples & Samples

  • Provide input to manager on the selection of new associates
  • Assist in orientation, direction and evaluation of all clerical and clinical staff, in conjunction with the manager
  • Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds and track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager. Represent and demonstrate a commitment to excellence in customer service
  • Coordinate and maintain staff and provider schedules. Monitor accruals, overtime and scheduled/unscheduled time-off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager
  • Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards Of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted. Serve as liaison for providers and associates to ensure appropriate communication
  • In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget
  • Monitor all front desk functions and fill in at front desk, as needed. Seek input and guidance from manager as needed. Maintain hands-on knowledge of registration, charge posting, daily cash reconciliation and bank deposits. Ensure work queues are up to date and all month-end financial requirements are met
  • Monitor all clinical functions and seek input from physician-in-charge and manager, as needed
  • Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance
80

Specialty Back Office Supervisor Resume Examples & Samples

  • Effective leadership, coaching, hire, train, evaluate and terminate dental assistants in order to ensure the effective operation of the office
  • Develop the dental assistant team through support of learning plans and expansion of individual knowledge with regards to clinical technology and skill sets
  • Identify and implement improvements to maximize the experience for the patient as well as create an efficient, effective day for the dentist
  • Actively participate in the Perfect Patient Experience® for your region by demonstrating how to keep patients focused on optimal treatment while attending to their individual concerns, and promoting the good qualities of your doctor
  • Provide gap analysis and identify solutions to increase efficiency and ideal workforce ratios. Develop and implement a plan, including development of staff, to provide for efficient operations during Dental Assistant absences
  • Manage and approve time-off requests for the travelling Specialty Dental Assistants in their region by analyzing business needs and/or seasonal trends. Proactively communicate and be the primary point of contact for the Specialty Assistants to communicate any changes/ deviations in their scheduled days due to vacations, time-off, etc. and adjust the travelling Dental Assistants schedule to mitigate any gaps in coverage
  • Partner with regional team and office management to set office specialty dates and times, and confirm Specialty Dental Assistant team assignments for the offices. Ensure management team is always aware of risk in inadequate coverage
  • Perform duties in accordance with the applicable state’s Dental allowable functions
  • Manage infection control, sterilization and disinfection processes for all products, equipment, and patient rooms in accordance with the Centers for Disease Control (CDC) guidelines
  • Maintain a clean and sterile workplace creating an atmosphere where your patients feel comfortable assist the doctors
  • Maintain appropriate and adequate general and specialty clinical supply for all assigned dental practices; while simultaneously remain fiscally responsible by adhering to the established budget
  • Educate team on basic maintenance, as appropriate and ensure maintenance procedures are performed in a timely manner. For broken equipment, follow maintenance and repair guidelines
  • Equivalent to high school diploma or general education degree (GED), and specified training courses as mandated by state for certification, licensure, or registration
  • As mandated by applicable state (e.g. coronal polish, x-ray exposure, s, pit and fissure sealant application, etc)
81

Office Supervisor HJD Resume Examples & Samples

  • COORDINATES ACTIVITIES AND PROJECTS FOR DEPARTMENT. Plans and coordinates interrelated activities effectively and efficiently according to schedule. Makes requests to other areas, allowing them sufficient time to reply; responds quickly in order to ensure efficient coordination of activities. Conveys correct information to involved parties. Schedules appointments, meetings and special events, confirms attendance, and facilitates program operation. Attends meetings and participates on committees as required. Communicates all relevant issues to Director and Administrative Director
  • ASSISTS SECTION IN COMPLETION OF SPECIAL PROJECTS, REPORTS, AND ACTIVITIES. Follows guidelines given by Administrative Director. Brings any problems or questions to Administrative Director’s attention. Ensures requested and related information is accurate and complete. Submits data to Administrative Director as neat and well-written
  • MONITORS AND MAINTAINS EXPENDITURES DATA RELATED TO EQUIPMENT AND SUPPLIES. Reviews expenditures against projections and identifies discrepancies. Gathers, compiles, and prepares data for reports in accordance with Administrative Director instructions. Edits information for reports and ensures it meets predetermined criteria. Makes recommendations concerning utilization of alternate vendors based on comparison of expenditure data
  • INTERACTS WITH VENDORS, SUPPLIERS, AND TELEPHONE CARRIERS CONCERNING BILLING, PRICING, AND RELATED DISCREPANCIES. Reviews bill against purchase order or agreement in order to verify its accuracy. Investigates discrepancies and resolves issues with vendors concerning billing and pricing issue. Verifies that vendor bills are based on correct tariff rules. Compares prices to ensure lease expensive price is paid for comparable items
  • COMMUNICATION/RELATIONSHIP WITH OTHERS. Respect and maintain confidentiality of all patient, physician, staff, and hospital related information. Cooperates and communicates effectively and harmoniously with peers, patients, administration, staff, physicians, nurses, vendor representatives, consultants, and general public in a courteous and professional manner. Develops and maintains an effective working relationship within center. Encourages open communications of opinions among staff
  • COLLECTS AND PREPARES DATA, STATISTICS, AND OTHER MATERIALS FOR REPORTS AND/OR BUDGETS. Prepares requested data thoroughly and accurately. Obtains information within time frame and specified by Administrative Director. Utilizes appropriate sources and assembles data in accordance with instructions. Researches information thoroughly to ensure that reports are created and printed correctly. Creates and generates reports based on data input on quarterly, annually, and as needed. Modifies reports as required
  • PERFORMS VARIETY OF DUTIES IN SUPPORT OF OFFICE OPERATIONS. Retrieves and transmits electronic mail properly. Checks vendor bills against departmental records and processes them in a timely manner. Maintains accurate records on time sheets. Identifies problems that arise with time sheets and supply orders and communicates these problems to Administrative Director for resolution. Orders and maintains inventory of office supplies. Ensures adequate levels of office supplies are available on an ongoing basis. Set up and maintains files and complex records of departmental and program activities. Maintains records in up-to-date manner. Maintains information for department in accordance with department, medical center, federal, state, and city agencies regulations
  • ASSISTS IN SELECTION AND EVALUATION OF STAFF AND PROVIDES THEM WITH TRAINING AND ONGOING GUIDANCE. Makes recommendations and provides feedback for evaluation which are fair, accurate, and objective based on qualifications/performance. Follows personnel and departmental guidelines when interviewing or evaluating personnel. Ensures Administrative Director is kept aware of performance of each employee on an ongoing basis. Provides feedback to Administrative Director as part of written performance evaluation process. Trains new employees effectively in procedures of department and pertinent medical center policies. Offers continuing guidance and assistance to employees on work activities, procedures, and performance-related issues as appropriate. Keeps Administrative Director apprised of situations which may require disciplinary action. Maintains accurate records of personnel and payroll information, processes time sheets, and handles payroll/personnel discrepancies. Reviews and makes recommendations concerning requests for time off from staff to Administrative Director
  • ASSIGNS DIRECTS AND COORDINATES WORK OF SUBORDINATE CLERICAL STAFF. Utilizes personnel efficiently by delegating assignments based on employee’s skills and ability in order to meet deadlines and establish adequate personnel coverage. Monitors assignments to ensure neatness, accuracy, and completion. Ensures that tasks are completed in accordance with established practices. Communicates to employee responsibilities. Establishes office procedures to be followed and regularly monitors. Directs staff to schedule/confirm appointments
82

Office Supervisor Resume Examples & Samples

  • Oversees work flow of office staff and ensures that customer needs are fully met
  • Manages daily transactions related to customer billing, inventory, credit memos and special billings
  • Reviews and approves replenishment, inventory and credit adjustments
  • Resolves escalated customer service issues and advises appropriate management of actions
  • Maintains accurate inventory level of all office supplies as well as Zebra labels, invoices, toner. Ensures that all office equipment including printers are in good working order
  • Manages performance and training of customer service staff to provide optimal departmental efficiency. Complies with all requirements of performance management system and monthly quality and safety training
  • Ensures adequate coverage of department and schedules customer service hours of operation according to business needs. Manages time off database, and submits department payroll hours
  • Acts as point of contact for new customers to help foster strong working relationships with franchisees. Takes initial delivery order, coordinates delivery dates, and sets up installation of the SSDC cleaning dispensing system in store
  • Organizes company functions such as holiday party and summer outing, and helps create a high level of team support
  • Processes equipment orders and sends to appropriate warehouse
  • Communicates new product information to customers and internal departments
  • Processes Non-Food Purchase orders
  • Updates Business Activity Monitoring (BAM) alerts and customer information as needed
  • Associates degree in business administration, accounting or other related discipline. Equivalent experience may be considered in lieu of formal education
  • Minimum of three (3) years experience in customer service, billing, inventory control or warehouse administration
  • Minimum of two (2) years experience in formal supervision or informal leadership role that included coaching and providing work direction
  • Proficiency in computer applications including Microsoft Office, Lotus Notes, and Warehouse Management System (WMS)
  • Demonstrated analytical, problem-solving and decision-making skills
  • Ability to foster strong working relationships
  • Excellent organizational skills, with the ability to handle changing priorities and concurrent deadlines
  • Ability to lead by example, and foster a team approach
83

Physician Office Supervisor Resume Examples & Samples

  • Provides leadership, orientation, training, coaching and mentoring to staff. Responsible for performance evaluations and disciplinary actions
  • Determines, coordinates and supervises daily staffing assignments and staffing levels
  • Minimum Qualification: Three years of experience working in an administrative support or clinical role within a medical office. One year of experience working in a lead role within a medical office.Preferred Qualification: One year of experience working in a lead role within a medical office
84

Office Supervisor Resume Examples & Samples

  • Evidence of a bachelor’s degree
  • Experience in supervising (3 years)
  • Experience processing budget proposals and maintaining financial records
  • Experience hiring and working with staff and student workers
  • Attention to detail and follow through; meet goals; work in a team environment, and collaborate in a complex organization
  • Experience managing an office
  • Experience working with webpages
  • Experience as a liaison with various stakeholders
  • Experience with processing orders and maintain complex records
85

Engagement Management Office Supervisor Resume Examples & Samples

  • You love managing a team of financial operations
  • You wake up excited about diving into details and leading your team to positive outcomes
  • You are a self-starter with a creative energy and passion for elevating the careers of your employees
  • You get a thrill out of managing complex inquiries, streamlining current procedures and training!
  • You are competitive with yourself, always striving to be the best leader through integrity, education and clear communication
  • You desire to elevate your team to be the most successful, organized and audit proof group!
86

Conflicts Office Supervisor Resume Examples & Samples

  • High levels of technical and professional expertise are required to provide guidance and advice on specialized matters
  • Adaptable and responsive to change. These regulations and exemptions are new, far reaching and currently unsettled, which requires agility, flexibility and good judgment
  • The role entails regular contact with peer group and senior managers across roles and functions to coordinate efforts and report progress and results
  • The individual will have a steep learning curve for these new regulations, exemptions and market developments and will need to demonstrate the ability to apply untested role learned techniques, knowledge and expertise to new business situations and in different business environments
  • Promote an environment that supports diversity and reflects the HSBC brand
  • 5+ years’ experience in sales management, securities operations, compliance or legal supporting a broker dealer or a retirement savings or investment business
  • Role will be actively engaged in the support of the securities business of HSI and must have general securities and principal licenses commensurate with the business impacted by the DOL and related exemptions: Series 7, 24, 63, 65/66, 9/10 preferred
  • Previous experience with Wealth Sales and retirement products specifically within a large global financial desirable organization
  • An understanding of the products and services offered by Wealth and HNW and the manner in which HSBC is compensated for those services
  • Ability to exercise independent judgment, uninfluenced by business goals or revenues, and the judgment to raise issues to senior management and appropriate risk committees
  • Ability to maintain control, direction and motivation in an ever-changing environment
  • Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and actions may be required
  • Ability to prepare “Board level” presentations and tailor communications to a diverse set of stakeholders
  • Experience in monitoring and/or surveillance, whether directly or through an oversight or reporting line function
  • Experience with common workplace productivity tools such as SharePoint, as well as possesses general technical acumen to work with various compliance, surveillance, and reporting tools
  • Highly effective in working with all levels of management and staff. Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
  • Strong communication, presentation and influencing skills – both verbal and written
  • Strong project management skills
  • Operates effectively across cultures and in multi-cultural, diverse work environments
  • Resourceful - ability to leverage resources available to achieve goals
  • Ability to understand and implement risk management policies and procedures