Office Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the office services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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N Gutkowski

Neal

Gutkowski

8450 Effie Points

Phoenix

+1 (555) 364 5680

8450 Effie Points

Phoenix

Phone

p +1 (555) 364 5680

Experience Experience

Boston, MA

Office Services Supervisor

Boston, MA

Windler-Nolan

Boston, MA

Office Services Supervisor

Create, propose & maintain annual OS expense and capital budgets
Supervise OS receptionist & admin; conduct annual reviews and performance assessments
Propose & coordinate renovation projects, furniture reconfigurations, and ongoing office maintenance
Liaise with Building Ownership and/or Property Manger on issues relating to the 390 building and parking areas
Coordinate office maintenance with select vendors
Provide back-up support to Aspen Grove Café
Advises Manager of anticipated problems

Detroit, MI

Office Services Manager

Detroit, MI

Heaney, Hirthe and Schinner

Detroit, MI

Office Services Manager

Supplier Management - Managing suppliers to perform contracted activities. Includes Vendor Governance and procurement activities
Process Management - OE process and tools for documentation of service processes. Utilizes tools to identify improvement opportunities
Financial & Performance Management - Responsible for budget creations and adherence to budget (Capital and OPEX). Responsible for meeting overall service SLAs
Develop team including goal setting, touch bases, performance reviews and hiring
Ensure office services and reception requests are being handled according to expectations and with necessary urgency
Supervise staff ensuring optimization of resources, vendors, and budgets in relation to grouping work, proposals and invoices within staff’s approval limits
To create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers

present

Philadelphia, PA

Office Services Administrator

Philadelphia, PA

Lindgren-Kautzer

present

Philadelphia, PA

Office Services Administrator

present

Assist with and provide input to special projects as identified by the team and Manager
Support warehouse management, including small packing preparation, materials checking, shipment and reception
Perform SAP system orders entry (customers and suppliers), manage materials and logistics / transportation activities thru SAP system
Provide administrative support for Operations Management and Sales
Prepare agendas and make arrangements for meetings
Provides back up for ID badge system: takes employee pictures and orders badges from production
Support the field services activities with management of DPI, tools, materials necessary for site interventions

Education Education

Bachelor’s Degree in Initiative

Florida International University

Bachelor’s Degree in Initiative

Skills Skills

Attention to detail; reliable and dependable
Excellent organizational skills; detail oriented with the ability to multitask
Strong time management skills; ability to handle multiple concurrent assignments
Ability to learn quickly
Excellent communication skills
Knowledge of Microsoft Office
In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and hoteling services
Ability to learn and use Ernst & Young Reserve and Ernst & Young Workplace system tools
Maintain the highest level of professionalism while demonstrating a friendly and cooperative attitude
Ability to perform in a fast paced environment

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Coordinator, Office Services Resume Examples & Samples

Create shopping carts for quotes/invoices in SRM. Includes the creation and maintenance of Blanket Purchase Orders that cover multiple periods and payments
Work directly with managers and vendors to resolve issues and outstanding invoices
Assist in the organization of Shopping Cart/Purchase Order tracking to ensure timely payment and reduce outstanding invoices
Review complex invoicing (from such vendors as copiers and mail services) for accuracy and proper allocation
Assist departmental managers with Cost Center breakdowns, GL Account Codes and description clarification
Responsible for any ad-hoc analysis, reports, projects, and other duties as assigned
Position requires 1-2 years related experience
Bachelor’s Degree in Accounting or Finance required
Proficient in Microsoft Office and Excel
Knowledge of accounts payable, accounts receivable and maintaining general ledgers
Ability to work independently with excellent organizational skills
Ability to maintain confidentiality concerning financial files
Ability to maintain a high level of accuracy in preparing and entering financial information
Knowledge of SAP is a plus

Supervisor, Office Services Resume Examples & Samples

Lead, motivate, and retain a team of high performing employees; continuously recruit, select, hire, and on-board the best talent; communicate performance goals to employees and provide coaching to behaviours that help achieve those goals; recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Oversee day-to-day operations of the switchboard and reception team
Prepare staff schedules, ensuring coverage during hours of operation
Must be available 7 days a week to manage employee absences and appropriate schedule updates
Manage staffing and supply costs to payroll budgets
Review and update departmental training documents and as appropriate
Reporting and tracking to resolution any issues with phone systems
Directing pertinent communication regarding events to staff
Managing and reporting on customer complaints
Achieves results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
Oversee building passcard and office key maintenance
Support the reception desk by welcoming and assisting visitors (customers, clients, employees, vendors)
Support the switchboard team by answering and directing inbound calls
Support the mailroom operations by managing inbound and outbound parcels
Manage office paper and kitchen supplies, ensuring departments are always adequately stocked and organized
Bilingual (English/French) preferred
3-5 years supervisory experience in a high paced environment, preferably in a call centre, switchboard or customer service position Fluency (both written/oral) in French and English
Demonstrated ability to motivate, co-ordinate and supervise multi-disciplinary groups of staff and the ability to review performance measures and the ability to work productively in a team environment
Ability to sit at a desk for long periods of time

Senior Specialist, Office Services Resume Examples & Samples

Lead and develop junior office management cast members to deliver the work
Manage external suppliers to provide the best and the most cost effective services and products to Shanghai Disney Resort
Work with internal partners, such as IT and HR, to deliver the best services and experiences to the users of the offices
Manage the day to day operations of Shanghai Disney Resort’s offices to ensure the offices are professional, safe, clean, tidy, efficient, and environmental friendly
Maintain and update the office policies as needed
Manage seating plans for Shanghai Disney Resort cast members as well as visitors
Orchestrate office moves, including all the set ups of new offices, as needed
Collect regular feedback and provide improvement suggestions for the offices
At least 8 years of practical working experience in office management or operations management, preferably gained in Multinational Companies in China
Leadership experience exposure
Fluent in both spoken and written English and Chinese
Excellent interpersonal, communication and presentation skills, and a good team player
Ability to work in diverse cultural and high-pressure environment
Ability to prioritize the work under tight timeline
Proactive, positive, forward thinking, goal oriented
Excellent computing skills (e.g. Microsoft Office (Word, Excel, PowerPoint, Outlook) required

Office Services Resume Examples & Samples

Manage various H&WS functions at Ernst & Young sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
Understand and operate local office equipment, including audio and visual equipment and inventory
Hand deliver mail to the post office, as needed
Ability to lift up to 30 pounds
In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and hoteling services
Ability to learn and use Ernst & Young Reserve and Ernst & Young Workplace system tools

Coordinator, Office Services Resume Examples & Samples

Minimum of 3 years of experience and demonstrated success in positions of increasing responsibility
Previous experience in a similar customer support capacity in a dynamic company
Excellent communication and interpersonal skills, both written and verbal
Must be highly organized, accountable, and able to multi-task effectively
Extreme attention to detail with respect to data and communications
Able to meet critical deliverable deadlines while maintaining quality of work output
Ability to excel in a fast, team-based environment
Experience with MS Windows including Outlook e-mail and calendaring functions, MS Word, MS Excel and spreadsheets
Will be trained to use Zendesk work ticketing system and Archibus system

Office Services Supervisor Resume Examples & Samples

Create, propose & maintain annual OS expense and capital budgets
Supervise OS receptionist & admin; conduct annual reviews and performance assessments
Propose & coordinate renovation projects, furniture reconfigurations, and ongoing office maintenance
Work with appropriate internal & external contacts to develop, maintain & comply with all relevant safety standards
Liaise with Building Ownership and/or Property Manger on issues relating to the 390 building and parking areas
Coordinate office maintenance with select vendors
Develop & maintain Office Services policies as needed
Provide back-up to OS team as needed; reception, mailroom, event planning & execution
Provide back-up support to Aspen Grove Café
Ability to communicate effectively and with a sense of urgency
Advises Manager of anticipated problems
Participate and lead regular team meetings
Provide high level of customer service
Provide back-up support to Manager Employee Housing/Office Services
Assist in transportation of fleet vehicles for repair and maintenance

Office Services Technician Resume Examples & Samples

Be familiar with Cushman & Wakefield policies and procedures and Symantec policies and procedures as they relate to your position and job description
Ensures the efficient and effective organization of the office and administrative operations of the facility
Dress in a neat and professional manner whenever you are on the property, even off-duty
Check the BIG work order system website a minimum of twice daily for assigned work requests. Complete all assigned requests by target ECD
Know your assigned procedures for various emergencies and respond accordingly should they occur
Address work requests as assigned on a timely basis, completing requests within the assigned SLA (service level agreement)
Check primary conference rooms, leased space, computer labs and common areas daily as assigned, and inspect facilities informally for carpet stains, marks on walls that need touch-up, damaged or stained ceiling tiles, bent or broken window blinds, etc
Prepare regular report for Facilities Manager, with updates on visitor and mail volumes, site inspections, operating efficiency opportunities, current status of any projects, etc
Work with Facilities Manager, Space Planner, and Facilities Technicians to coordinate and carry out moves, re-configurations, and furniture requests
Inspect a portion of the facility each day, so that the entire facility, inside and out is inspected on a monthly basis
Respond in a professional and courteous manner in carrying out your assigned duties
Attend bi-weekly staff meetings; Observe safety procedures; Try to maintain an accident-free safety record
Maintain good attendance, on time, with minimal absences
Handle all incoming & outgoing mail/ shipping, and associated logs
Managing the reception desk and all associated functions: forwarding incoming phones calls, greeting & signing in guests
Controls access to the site as outlined in the Client’s formal method of controlling access. At Client’s sole discretion, access may be denied when deemed appropriate (Issue employee badges and building access cards)
Manage all vendor, contractor, property management efforts including, but not limited to, maintenance efforts and on-site services
Place and track orders for office supplies (including Fax and Copy supplies)
Act as local Facilities liaison for all building issues (Security, HVAC, and Electrical, etc) including off-hour emergencies/coordination efforts
May be responsible for billing, invoicing, work order tracking, and purchasing
Performs other support duties and functions as assigned by your Manager

HBO Manager, Office Services Resume Examples & Samples

Supervise three Office Coordinators
Supervise contracted security personnel and outside vendors
Manage the Facilities budget
Oversee mandated Santa Monica Clean Commuter program. (Tracking, Quarterly meetings, annual survey, etc.)
Manage office set up, move coordination and space planning
Provide courtesy card and parking cards to new tenants, temps, and interns
Establish and maintain vendor relationships
Manage vendor service requests (carpet cleaning, scrim, etc.)
Manage office supplies including inventory control and cost control
Manage Canon copier fleet
Oversee ergonomics program
Provide A/V support for office
Partner with internal departments to accomplish required facility services. Maintain effective working relationships
Carry out policies and procedures concerning safety, administrative requirements, and related training
Handle certificated of Insurance and permits as needed
Act as BCP backup
Support Director as needed

Coordinator, Office Services Resume Examples & Samples

Familiaritywith production equipment and shipping procedures
Abilityto lift and move 50 pound boxes
Mustdemonstrate accuracy and very close attention to detail at all times
Maintaina professional appearance and demeanor
Preparingoffices and workstations for new hires
Handy: hang pictures and TV's on a wall
Assistwith general appearance of office, including walk around, compiling checklistformaintenance issuesand placing maintenance requests with building management
Proficiencyin Outlook, Word & Excel

Office & Services Co-ordinator Resume Examples & Samples

Assist with any reorganisation of the office layout by communicating closely with the production teams and coordination of necessary supporting activities
Coordinate services in the building and look for continuous improvements under the guidance of the Associate Office and Facilities Manager
Organise pop-up kitchens, monitor usage, co-ordinate staff feedback and give recommendations for changes to the service as needed
Coordinate English lessons, physiotherapist appointments and other employee benefits as required
Be responsible for the mobile phone policy and purchase new mobile phones as required by the Associate Office and Facilities Manager and monitor the cost and the usage
Monitor the taxi shuttle service and give recommendations for changes to the service as needed
Maintain the staff Honesty Box in conjunction with the caretaker, ordering and monitoring stock as required and liaising with the Assistant Accountant to ensure compensation is received items taken
Provide interim reception cover as required
Provide administrative support as required including coordinating travel arrangements and other tasks
Ad hoc projects or tasks as directed by the Associate Office and Facilities Manager
Assisting, and direct liaison, with the Associate Office and Facilities Manager for ad hoc requests and issues as requested
Liaison with IT, HR and the rest of the Management Support Team as needed
Liaison with Production as appropriate. This will involve a willingness to communicate with production staff, engage with the business and the people who are involved within it
Computer literate with extensive knowledge of all Microsoft Office applications is essential
Attention to detail and confidentiality are essential
The role holder needs to have the desire to work with people and have good verbal and written communication skills and to strive for high standards
2 years + experience in a similar office support role would be desirable

Coordinator, Office Services Resume Examples & Samples

Maintain department files to include project files, permit applications and real estate lease files; update and maintain Facilities department vendor contact list for each project
Working with the project managers prepares correspondence for contracts, application filings, and landlord tenant improvement reimbursements, etc
Update and maintain weekly project team meeting notes; construction project schedules and project assignments
Prepare presentation materials using PowerPoint and/or Visio
Assist the Facilities team in organizing meetings, i.e. securing conference room bookings, visitors building access

Office Services Representative Resume Examples & Samples

Receive and sort mail and deliver mail, X-ray all incoming packages
Distribute mail to appropriate recipients or departments
Maintain record of incoming mail
Ensure delivery of outgoing mails to courier or post office
Stock sodas milk and pretzels twice per day
Routine printer checks, change toners, load paper
Assemble new hire kits and support periodical inventory count
Count and record inventory items
Perform data entry activities pertaining to incoming and outgoing mail
Maintain adequate mailroom supplies
Process outgoing USPS mail
Perform daily sweeps for outgoing mail
Set-up new internal UPS accounts
Arrange for courier services to deliver packages
Replenish supply of post office forms
Record postage meter readings on a daily basis
Maintain postage and ensure postage supply, create Ups labels for daily outgoing pouch and some shuttle responsibilities
One (1) year of relevant mail services experience in a corporate headquarters environment or equivalent work experience preferred
Accountable for responsiveness to staff needs and appropriate action according to standards
Must demonstrate commitment to the company through attendance
All records should be well documented and in sufficient detail to re-create events and respond accurately inquiries
Have good organization skills able to handle multiple projects simultaneously
Be a resourceful problem solver
Have the ability to communicate well with people at all levels both within and outside the company
Ability to pay attention to details and be organized
Commitment to "internal client" and customer service principles
Ability to handle multiple tasks in a fast paced environment
Must have legal right to work in the U.S

Director, Office Services Resume Examples & Samples

Own and manage all real estate & facilities projects either through facilities team or external vendors as required
Set annual budgets and manage associated expenditure within approved budgets
Manage external vendor relationships
Drive best in class service delivery and act as the internal subject matter expert and trusted adviser to the business
Ensure that facilities are maintained in a clean and safe manner at all times
Ensure sufficient staffing; hire and train staff as necessary
Ensure that basic regular daily, weekly, monthly, and annual office services tasks are satisfactorily adhered to
Utilize electronic/web-based applications and other resources to manage and monitor staff responsiveness to work tickets, to identify problems, trends, and to fashion changes in procedures as necessary to address issues
Manage and monitor the purchasing and utilization of janitorial and other supplies purchased for the maintenance operation. Establish and maintain methods to manage, monitor, and maintain supply, equipment and tool inventory
Acquire and possess a thorough understanding of facility-related governmental regulatory requirements
Maintain fire safety compliance at each facility, boiler maintenance, construction management and bid process to completion

Supervisor, Office Services Resume Examples & Samples

Lead the facility support staff
Manage facility vendor relationships
Owns P&L purchase order processing and management for local site
Provides executive assistant support to office of Vice-President
Supports business metrics reporting where needed

Office Services Manager Resume Examples & Samples

Supplier Management - Managing suppliers to perform contracted activities. Includes Vendor Governance and procurement activities
Process Management - OE process and tools for documentation of service processes. Utilizes tools to identify improvement opportunities
Financial & Performance Management - Responsible for budget creations and adherence to budget (Capital and OPEX). Responsible for meeting overall service SLAs
Client Relationship - Responsible for client satisfaction of services. Understands client needs in order to develop processes/tools to meet

Trainee, Office Services Resume Examples & Samples

Ability to establish and maintain effective relationships with other management staff and employees
Able to adapt to quickly changing business needs, with emphasis on multi-tasking
Follows through with all tasks, assignments and job duties in a timely manner
Must be self-motivated with excellent problem solving skills
Work with Department to assist with specific projects within the functional area
This position will require good dependable transportation and a clean driving record. The selected candidate will be required to travel to various VF locations on a daily basis
Ability to climb a ladder and lift 30lbs-50lbs

Office Services Representative Resume Examples & Samples

Stocks copy paper, toner, performs minor maintenance and manages outside service calls on office machines (copiers, faxes, printers, paper shredders)
Maintains the supply and freight areas ensuring they are clean and neat
Receives, sorts, distributes incoming and outgoing mail and packages
Supports staff with miscellaneous requests (package preparation, shipping cost calculation, office supply procurement, paper shredding, UPS account creating and usage, etc)
Stocks coffee machines, condiments, and break room supplies. Stocks self-help cabinets with surplus office supplies
Delivers new hire kits
Makes sure copy areas and kitchens are clean and well stocked, and equipment is fully functional
Inspects vending machines daily
Uses computerized tracking system to record all packages and shipments entering and leaving the company
Updates the mailroom carts and seating plans periodically
Supports facilities technicians, management, and provides backup for receptionist
Performs functions in a manner that complies with applicable regulations and protects staff health, safety, security, work life quality, and the environment
Follows policies, procedures and practices to ensure effective performance of departmental responsibilities
1 year of relevant mail services experience in a corporate headquarters environment or equivalent work experience
Must occasionally be able to work overtime, including weekends and holidays
Have good organization skills, able to handle multiple projects simultaneously
MS-Office, package tracking software experience preferable

Director of Office Services Resume Examples & Samples

Oversees and manages all processes, activities and relationships with key suppliers, vendors and contract manufacturers; negotiates contracts
Supervises office services staff provided by vendor
Monitors all HVAC requests and maintenance
Designs and implements office best practices by establishing standards and procedures; measuring results against standards; making necessary adjustments
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Ensures compliance with corporate purchasing programs
Oversees all office construction and remodels
Serves as main contact for all office needs
Liaises with building management
7-10 years of relevant experience, preferably for a media/publishing company or similar
Must have significant experience managing vendor relationships and negotiating contracts
Must have experience managing budgets
Strong interpersonal skills and customer service skills
Ability to work effectively with all levels of management
Strong negotiation skills

Office Services Representative Resume Examples & Samples

Manage various H&WS functions at a downtown EY site, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
Provide reception coverage on heavily utilized phone line
Support key office leadership with administrative tasks including external client interfacing

Office Services & Employee Housing Resume Examples & Samples

Manage facilities for Broomfield office
Accountable for Office Services Department expense and capital budgets of approximately $12M
Manage Office Services Supervisor and Lead; this includes conducting annual reviews and performance assessments
Work with internal stakeholders to solve complex office space requirements
Responsible for relationships with outside vendors and contract creation and compliance
Review and approve office supply requisitions
Project Manages and Adapts Office Services department plans and priorities to address resource and operational challenges
Manage CO employee housing vendor
Review lease documents and manage the internal approval of same through the legal, accounting and executive departments
Support Sr. Director of Employee Housing with projecting housing needs, sourcing / appraising new housing opportunities, budgeting, monthly financial statements, site records
Work with housing vendor on marketing strategy for off-season occupancies
Support employee housing capital improvements
Ability to work under pressure, handle multiple tasks and meet deadlines as required and balance competing priorities

Cib-middle Office Services Client Facing Team Leader VP-brooklyn Resume Examples & Samples

Act as lead client point of contact for escalated Middle Office client inquiries providing high level subject matter expertise to the client
Partnering with the client service team to provide holistically coordinated communications with the client and manage client change where beneficial
Deep bench of experience working in Hedge Fund Admin, within a buy side organization/asset manager or Operational Client service role with subject matter expertise covering Front office support through Back Office (10-15 years)
Extensive client facing experience, comfortable with all aspects of dealings with client management
Self Starter with quick learning ability possessing strong verbal and written skills and strong ability to build professional relationships with senior partners internal and external

Office Services Manager Resume Examples & Samples

Great customer service attitude and attention to detail
Excellent leadership ability, team building skills, organization skills, and follow up
5+ Years of experience in Office Services, preferably in the retail industry
Ability to delegate responsibilities and multi-task/shift gears quickly under pressure
Good understanding of MEP building systems
Proficiency with Microsoft Excel, Word and Outlook (Calendar)
Working knowledge of Service Channel is a plus

Office Services Lead Resume Examples & Samples

Train new employees on policies and procedures
Cultivate and sustain relationships with vendors to provide for internal office needs, including maintenance of equipment and facilities
Communicate with Office Manager to ensure compliance with office standards, as well as make recommendations for needed repairs and service
Ovesee the prrocess high volumes of incoming and outgoing mail. Deliver mail and packages throughout the internal location, following applicable distribution procedures
Assist with reception coverage, including managing multiple phone lines and visitor check-in
Oversee maintenance and supplies for company-owned corporate housing
Schedule and set up internal meetings and events, assisting with food and beverage needs
Maintain supply locations
Relocate furniture and equipment as needed
4 to 5 years’ experience in a facilities or operations role
Excellent computer skills including Word, Excel and Outlook

Office Services Resume Examples & Samples

Assisting in keeping the office clean, wiping kitchen counters, cleaning glass, hanging pictures and tidying rest rooms areas
Monitor the supply room and kitchen to ensure supplies are stocked and counters/shelves in order
Periodic Trash Removal
Responsible for workstation set up for new hires (office supplies, etc.) & clean out workstations when employees leave
Other office maintenance duties as needed
Maintain the highest level of professionalism while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying the needs of the office
Ability to work occasional overtime as needed (Potential Saturdays)
Attention to detail; reliable and dependable
1+ year in an office environment

Cib-middle Office Services Resume Examples & Samples

Acting as the sole point of contact for all Middle Office client queries, middle office functions and deliverables with a focus on all valuation and pricing related client queries
Working with various internal teams to remediate any escalated items on a timely manner, ensuring agreed upon client deliverables are met as expected within the agreed upon SLAs
Establish and maintain a close working relationship with the client, developing a keen sense of the client’s business model, service needs and priorities, allowing the candidate to create and foster a proactive dynamic working relationship with the client
Perform root cause analysis for escalated items from internal teams as well as client raised inquiries, providing tactical and strategic solutions for prevention of issue recurrence
Partner with client service teams to help change client behavior, if required
Ensure all day to day inquiries are dealt with within required SLAs and escalate issues to the team lead
Meet with client contacts in person on a periodic basis along with client service
Market data experience (securities pricing, reference data, asset servicing). Asset knowledge related to all listed instrument classes as well as OTC derivatives (OTC Options vanilla and complex, Vol/Var Swaps, IRSW, CDS, etc)

Senior Office Services Representative Resume Examples & Samples

Responsible for making reservations which will include workstations, conference rooms and partner offices
Generate reports and send out auto release communications to KPMG individuals regarding their reservation status. Release spaces as needed
Answer high volume phones and respond to all email requests regarding space in a timely manner
Setting up of existing and new profiles as needed utilizing the hoteling reservation program
Serve as a point of reference for client service staff and visiting employees and be able to direct them to their appropriate locations
One year corporate experience
Basic understanding of office equipment and Microsoft Office Suite applications
Ability to prioritize and multi-task with excellent time management skills

Senior Office Services Representative Resume Examples & Samples

Provide backup administrative and clerical support as needed
Minimum of three years of general office experience; preferably within a professional services firm
Proficient in Microsoft Office Suite applications, including Word, Excel, and Outlook
Familiarity with general office equipment and troubleshooting
Ability to lift up to forty pounds

Office Services Representative Resume Examples & Samples

Support various office operations including facilities, hoteling, mailroom, conference and catering, office equipment, supplies, reception, records, and others
Assist members of the operations team on various projects and other duties
Minimum of one year of general office experience; preferably within a professional services firm
Flexibility to work overtime, as needed

Senior Office Services Representative Resume Examples & Samples

Support various office operations as a floater including; conference services, reception, hoteling and mail services
Act as the local office new hire orientation coordinator
Serve as ambassador in the KPMG Welcome Center, partnering and providing back up coverage for the reception and hoteling teams
Cross train in other office services disciplines for greater adaptability in handling situations as they arise
Minimum three years of general office experience; preferably within a professional services firm or similar environment
High school diploma or equivalent; Associate’s or Bachelor’s degree from an accredited college or university preferred

Office Services Resume Examples & Samples

Manage all reprographic jobs for the Santa Monica, Colorado, and Chicago offices
Manage and operate production printers, copiers, and finishing equipment
Maintain the inventory levels of tabs and binding supplies for the Santa Monica and Pittsburgh offices
Troubleshoot equipment problems, placing service calls when needed
Set-up and take down conference rooms
Manage lightbulb inventory. Replace broken lightbulbs that the company is responsible for maintaining
Manage entire mail process and distribution of incoming packages
Maintain the shredding bins and request full bin pick-ups from the vendor
Help oversee office atmosphere, including cleanliness, safety and maintenance
Help assure office facilities are in good working order and supplied appropriately to meet the business needs of the particular area (e.g. meeting rooms, kitchen and other public areas)
Stock all printer and copier rooms with paper
Work with the Office Administrator to administer and procure office supplies and office maintenance and repairs to meet the needs of Wilshire
Assist other Wilshire office staff in working with landlord staff for day to day building and office security and maintenance issues
Assist with or lead special projects as they may arise
Contribute to the team effort by accomplishing related results as needed
Minimum one year of office service experience
Excellent organizational skills; detail oriented with the ability to multitask
Must be proficient in Outlook, MS Word, Excel and PowerPoint
Must be able to move and lift up to 50lbs. on a regular basis
Must be able to work standing up all or most of the time
Must be able to climb a ladder
Experience in copying and binding
Experience in a corporate environment

Senior Office Services Representative Resume Examples & Samples

Support various office operations including inventory and purchasing, facilities, meeting/catering management, office equipment maintenance, and other similar tasks
Conduct local office orientation for all new hires and transfers
Collaborate with office services team to provide daily customer support to our internal clients
Excellent written and verbal communication and presentation skills

Office Services Representative Resume Examples & Samples

Process and deliver incoming and outgoing mail
Maintain work and meeting space setup
Troubleshoot office copier and printer equipment
Order and stock general office supplies
Minimum one year of mailroom or general office experience with knowledge of Neopost postal equipment
Proficient with Microsoft Outlook
Ability to lift up to fifty pounds

Office Services Representative Resume Examples & Samples

Heavy phone responsibilities
Set up equipment in conference rooms
Monitor daily meeting activities and generate daily grid schedules
Minimum of one year of general office or customer service experience
Familiarity with general office equipment; including Video Conferencing

Office Services Administrator Resume Examples & Samples

Coordinate outgoing courier requests for local, national, and international deliveries, including inter-office; and receive, sign for, and track incoming couriers
Record incoming cheques and security certificates and hand-deliver to the Treasury and Securities departments
Collect and distribute mail and packages and process incoming and outgoing mail
Organize, order, and track office supplies
Monitor and distribute incoming faxes
Maintain copy paper stock on floors
Meet daily, weekly, and monthly department deadlines
Respond effectively to department related inquires in a friendly and professional manner via telephone, e-mail, and in person
Identify, initiate, and participate in process reviews and continuous improvement initiatives
Develop and maintain a high level of expertise and knowledge of the department functions
Assist members of the Office Services team, including Reception and Hospitality, as required
Assist with and provide input to special projects as identified by the team and Manager
Similar experience in a professional office environment
Ability to lift up to 50lbs
Strong and effective communication skills
Strong ability to problem solve and take initiative
Ability to demonstrate a collaborative and forward-thinking approach to process and role development and improvement
Strong organization and prioritization skills with the aptitude for tracking and efficiently completing multiple tasks with extreme accuracy
Intermediate knowledge of MS Office (Outlook, Excel, & Word)

Office Services Technician Senior Resume Examples & Samples

Evaluates streaming options for meeting user needs, and creates resolution in an effective, efficient manner. Manages video hosting and streaming client accounts, as well as creates and maintains a video streaming technology website, with support and troubleshooting options. Works with Partners Information Systems to develop and improve enterprise architecture, define video-streaming standards for the hospital. 20%
Maintains BWH Office Services Intranet website, reviewing and updating frequently to reflect current offerings of department, helpful links, contact information and important notices. 5%
Advises Manager on new technology trends and for cost-effective initiatives. Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors, maintenance of equipment. 10%
Runs the AV booths in the Bornstein Amphitheatre for all physician rounds, department head meetings and any other presentations held in Bornstein. Operates complex AV equipment, videotapes events, provides overflow for Town Meetings to Carrie Hall, accesses remote sites for projection, provides computer and video projection. Runs AV equipment in Zinner Conference Center. 10%
Provides video-taping and video-editing for medical rounds. Works as senior AV team member to implement the audiovisual and media encoding aspects of educational programs. Assigns and manages weekly video-editing assignments and reports to Manager. 10%
Directly assists Office Services Manager with all financial aspects of the department, including annual budget preparation, non-Capital and minor-Capital purchase requests, purchase order and requisition tracking and inventory. Required to have a full understanding of departmental GL codes and cost center activity. Proficiency with and knowledge of online account/tracking software such as PeopleSoft/E-Buy, Kronos, Vision and Hyperion. 15%
Delivers and sets-up AV equipment, including sound systems in various areas of hospital on campus as well as off-site for major events. 5%
Sets up and assists patients/staff with Skype and other videoconferencing tools. 5%
Fills in to schedule audiovisual equipment and services. Serves as a role model to all staff by complying with all policies and procedures in all areas of BWH Office Services. Other duties as assigned. 20%

Regional Director of Business Office Services Resume Examples & Samples

Develop A/R action plans and systems to improve billing and collection functions in accordance with regulations and policies for an assigned group of long term care centers
Monitor and direct all patient accounts receivable functions, including billing, collections, resident trust and Medicaid pending conversions
Monitor and develop action plans to reduce bad debt
Train, lead and develop Business Office Managers in revenue cycle operations at assigned facilities
Coordinate and prepare financial information for the external auditors and the annual audited financial report
Work closely with business systems analyst to ensure the proper upload and download of financial information in billing system
Ad hoc reporting as required
Monitor preparation of weekly and monthly patient trust reconciliations, including quarterly audits to ensure compliance with regulations and policies
Monitor accounts receivable aging reports and develop action plans to improve collection of aged accounts
Monitor and approve write offs and contractual adjustment requests
Monitor and ensure A/R clearing accounts are maintained on a timely basis
Develop trending reports and explanations for accounts receivable performance improvement
Prepare and submit reports on facility operation, as required
Attend and/or conduct meetings, as required, to carry out responsibilities
Attend corporate management meeting, as required
Ensure adequate preparation for, and participate in, regulatory compliance
Oversee Traveling Business Manager, as required
Embrace Consulate’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into one’s daily job function
Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
BS degree in Accounting, Business Administration or Finance preferred
Must possess three (3) years experience in Skilled Nursing Facility billing/collecting and patient trust accounting
Must possess two (2) years management experience in a health care business office setting

Office Services Lead & Marketing Coordinator Resume Examples & Samples

Assists with coordination and implementation of, trade shows, seminars, sponsorships, webinars, and other marketing campaigns led by respective department/office teams and marketing managers; Specific activities may include managing event registration, coordinating with local venues for F&B, AV requirements and other logistics, and on-site event support and coordination all aspects of invitation process, summarizing post event results and metrics, processing CPE
Coordinate approvals from legal, marketing (brand), and lines of business per requisite protocols as needed for advertising and other content
Coordinate with trade show / event organizers for exhibit space, logistics, etc
Handle distribution / ordering of marketing premiums and materials
Coordinate all VOC (Voice of Client) interviews for the Phoenix office
Maintains Marketing Databases
Update and maintain current client and prospect information and monthly sales opportunities, using the sales and marketing database
Serves as liaisons to Administrative function sharing knowledge of SalesForce.com and other marketing tools as appropriate
Perform client maintenance in related databases; updating contact data in the respective database from mail returns, email bounces and other sales and marketing activities
Solid understanding of marketing processes and tools to be able to effectively utilize them to successfully achieve marketing objectives and personal goals
Provides administrative marketing support for a variety of projects
Assembles and coordinates logistics and agendas for internal growth meetings including sending out invites, tracking responses/attendance ordering event marketing materials, prepare and assemble reports, procuring event sites, vendor negotiation, selecting and ordering menus and providing onsite support at event
May compose memos, transcribe notes, take minutes, and prepare meeting summaries from for internal growth meetings
Works closely with national and regional market, and understands the resources available in Shared Services
Prepares initial draft of presentations for a variety of uses including, RFP responses and proposals as part of new business development initiatives
Leverage national proposal database for relevant content
Prepares initial draft of proposal or presentation by working with marketing or practice counterparts to include appropriate content
May conduct internet and / or internal client research using IPM or other internal sources as needed to include information
Ability to utilize excel, word, power point systems
Ability to learn other platforms such as Salesforce.com
1-2 year experience
Demonstrate ability to work independently
Ability to work effectively with all levels of employees and partners
Strong organization, prioritization, time management and interpersonal skills
Operates with a sense of urgency and with a precise attention to detail
Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists

Specialist, Office Services Resume Examples & Samples

Provide business driven support that is cost-effective, innovative, flexible, and responsive to change
Associates in Office Services are Manulife’s physical environment and providers of premium support services to Manulife business units, core values, and culture
This position will work with a team of associates that help oversee the property management, facility operations, and office related services
Act as a centralized contact person to coordinate facilities & utilities management and monitoring spending/payment are accurate and timely to the vendors
Manage internal and external vendors by providing leadership and direction to ensure accountability and agreed upon service levels are attained, and negotiate contracts
Monitor office expenditures (all branches) and handle all office contracts (rent, car rental, taxi, gasoline, and other services)
Perform basic bookkeeping activities and update the accounting system
Deal with customer complaints or issues
Assist in vendor relationship management
Making sure that all invoices of the business related are paid on time and accurately
Other tasks assigned by management
Experience with assisting difficult clients/members of staff
Proficient in quickly learning new computer databases/technology
Strong skills in balancing speed with accuracy
Ability to ask questions and learn from mistakes
Preference may be given to candidates who are able to speak, read and write English/Khmer fluently
Experience in customer service will be a plus
Knowledge of basic bookkeeping principles and office management systems and procedures
Outstanding knowledge of MS Office, “back-office” and accounting software
Organized with the ability to prioritize and multi-task
Associate’s/College degree; BSc/Ba in business administration or relevant field is a plus

Office Services Technician Resume Examples & Samples

Sets up sound systems/podiums/plasmas in various areas of hospital on campus as well as off-site for major events. 5%
Assists in other Office Services functions as assigned by Manager. 30%
Basic AV knowledge and computer skills
Experience in software, including MS Office Products/Adobe software
Must be able to prioritize workload

COO Office, Services Sales Resume Examples & Samples

Candidates can be located anywhere on the East Coast**
Responsible for analyzing and executing on strategic growth and innovative GTM programs, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals, risks and action plans for success at a strategic level
Strategic Customer Program Multi Year Transformation and Success Plan
Digital Engagement GTM and Execution Frameworks
S4HANA, Cloud, and Iot Growth Plans
Strategic Partner Alliances Collaborative Engagement Framework
One Service DBS Integration and Support initiatives
Lean and Simplification Initiatives to Drive Productivity and Efficiency
Governance and Management of Processes for the NA Services Sales COO organization -
Building and continuously improving an outcome focused management system
Cross Topic Action Plan Management
Strategy Execution Management
Services Strategy Execution Program Integration
Strategic organizational programs / Organizational efficiency
Mergers & Acquisitions
Oversight for Services Due Diligence and Post-merger integration as required
Assume the role of a central shared service provider for the E2E Field launch and execution of all strategic growth priorities; quickly assemble and coordinate a team located across multiple SAP geographies, on a project basis, to facilitate the successful launch and Field execution of growth imperatives
Implement a close looped process to drive adoption and scale with the NA Services Sales team to ensure launch success for all growth initiatives. Provide transparency of reporting and performance metrics post-launch to appropriate stakeholders. Proactively perform root cause analysis for underperforming initiatives and identify best practices to be incorporated back into the E2E launch process
Bachelors required, MBA preferred
A senior individual contributor roles with a minimum of 10 years of SAP services sales delivery experience across large, complex SAP transformational programs including P&L management of engagements between 5m and 20m USD
Responsible for analyzing and executing on strategic growth and innovative GTM programs, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
Solid understanding of strategic Go-To-Market design principles and requirements for successful Field execution
Proven ability to build strong relationships at every level of the organization and understanding how to motivate and influence individuals outside of their direct span of control
Ability to operationalize and continuously improve cross-functional processes and go-to-market setup in large organizations

Sales Director, Middle Office Services Resume Examples & Samples

Execute on assigned marketing and sales plan
Identify, qualify and pursue new business prospects
Generate proposals and quotes
Work with internal and external counterparts to close sales
Build and maintain credible relationships with prospects, clients and industry "Centers of Influence"
Develop and maintain a working knowledge of fund industry
Develop and support sales presentation and design
Create and manage sales pipeline
Analyze sales territory and provide strategic plan
Maintain contact with all firms in territory to uncover new opportunities
Participate in regular team sales meetings and training
Maintain and demonstrate understanding and knowledge of prospect's business needs and SEI's
B.S./B.A. in Finance, Marketing or related field
5+ years of experience in the Financial Services industry
Knowledge of investment management middle office operations and technology platforms is required
Experience in managing sales process from lead generation to relationship management is a plus
Experience with Miller Heiman strategic selling process a plus
Adaptable to manage fast-paced, challenging sales environment
Strong analytical and critical thinking skills
Strong PowerPoint, Word, Excel and internet skills

Office Services Manager Resume Examples & Samples

Lead for all Office Services, Facilities, and Associate Services questions, concerns, and issues for the MPC, US headquarters in Franklin. Office services includes, cell phone management, reception, telephone answering operations, recycling, cleaning services, mail services, printers, secure storage, shredding, etc
Lead all office project proposals including justification, rationale, HSE impact, capital summary, financial summary, headcount analysis, capacity analysis, layouts, team composition, timelines and execution
Responsible for the Site Safety of the Mars Corporate Offices in Franklin, Tennessee
Team leadership experience
Experience in Facility, Office and Administrative Services Management
Experience in Office Safety
Effective Influencing, communication, and budget management experience
Experience managing capital projects
BA/BS Degree required
Three to five years facilities management experience in a large site required
Experience handling vendor evaluation, selection and management of a variety of outsourced services

Office Services Technician Resume Examples & Samples

Must have technical knowledge of audiovisual equipment and computer programs,
Must have MS Office as well as some editing software experience
Must have skills in all areas of Office Services, such as FEDX, UPS, mail handling, deliveries outgoing mail, Using Pitney Bowes equipment, Resource Scheduler for conference rooms, obtaining quotes for equipment and other OS skills
Ability to interact with all levels of hospital administration/professional staff to provide excellent service as is expected from BWH Office Services

Senior Office Services Representative Resume Examples & Samples

Support various office operations including office appearance and accommodations, mailroom, office equipment, inventory and stock supplies, answer incoming calls and filing
Greet and assist clients and guests
Collaborate with the team to provide daily customer support to our internal customers
Provide backup administrative and clerical support as assigned
Assist with various projects and other duties
Minimum two years of general office experience; preferably within a professional services firm
Ability to lift up to twenty-five pounds

Office Assistant, Office Services Resume Examples & Samples

Form 5 graduate or above
At least 2 years of relevant work experience
Experience in insurance industry is preferred
Punctual and self-discipline
Polite, good interpersonal skills
Responsible and attentive to details
Able to work under tight schedule
Willing to work overtime if required

Office Services Administrator Resume Examples & Samples

Updates and distributes the company telephone, vendor and mailroom directories utilizing MS Access and Lotus Notes
Updates the company organizational charts utilizing MS PowerPoint
Provides administrative support to the Office Services Supervisor and Corporate Facilities Manager; makes travel arrangements, prepares expense reports; creates spreadsheet reporting, and performs other general admin duties such as filing, distributing mail and processing department bills/invoices to A/P
Provides basic receptionist duties: greets and announces visitors and caterers, receives incoming and outgoing packages, works closely with Facilities Maintenance to facilitate emergency maintenance requests, call taxi cabs and order flowers as requested
Provides support and relief of switchboard duties: supports both internal and external customers by answering multiple phone lines, assists callers with titles and extension information, provides customers with location addresses and phone information
Provides back up for ID badge system: takes employee pictures and orders badges from production
Performs other related duties and assists with special projects as required
2 or more years administrative experience; 1-2 years phone experience

Supervisor Office Services Resume Examples & Samples

Supports the daily operations of the department by actively assisting and providing direction to subordinates as required
Coordinates multiple operational tasks supporting the department
Ensures projects are completed on schedule following established procedures and schedules
Interviews, trains, evaluates and disciplines clerical/production staff
Provides work direction and guidance including coaching, professional development and training
Maintains harmony among employees and resolves grievances
Maintains up-to-date knowledge of current and future applications that relate to the operations and the business requirements of the department
Acts as a liaison between management, other departments, and subordinates
Facilitates communication between related departments and own department
Interfaces with outside vendors
Responsible for maintaining data quality and quantity through regular audits
Resolves errors and complaints from client departments and other managers
Assists manager/supervisor in researching, compiling and creating reports from databases and spreadsheets for management reports
Performs ongoing operational tasks for professional unit, as needed
Experience in a healthcare environment preferred
Knowledge of Business Practices with cash collections and controls desirable

Senior Manager Office Services Resume Examples & Samples

Leads effort to appropriately align Capital’s physical environment and services with CG’s culture, core businesses, other sites, and associate productivity considerations through organization-wide stewardship and guidance
Oversees management of vendor relationships, including the contract negotiation process; establishes, monitors and reports site, functional and/or project operating budget(s); able to effectively manage costs and budgets for the site
Demonstrates in-depth knowledge of specific functions of Office Services. Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting the department/business area
Maintains in-depth knowledge of Capital’s safety and security and business continuity response policies and procedures as well as external best practices and trends
Minimum 10 years’ experience in operational leadership with team leadership responsibilities, ideally in a building management related field
Ability to collaborate, develop / maintain relationships, plan processes and coordinate work among a diverse group of external third parties (including vendors, landlords, consultants and regulatory authorities) as well as internal business functions (legal, risk and compliance, purchasing, etc.) to enable effective and timely completion of business objectives
Ability to provide leadership and effectively plan and manage the work of associates to achieve results consistent with broad business objectives
Strong written and oral communication skills effectively applied to diverse groups and mediums

Office Services Supervisor Resume Examples & Samples

Budget development and management through forecasting
Fiscal oversight of the center in coordination with the Director
Fiscal coordination at the college level and with Fiscal Services to ensure all compliance with fiscal university procedures
Invoicing community partners for contract services
Coordination of graduate and undergraduate student assistant staff
Oversight of customer service
Problem-solving initial concerns presented by patients (including knowing when to seek the Director)
Interacting with building management, as needed
Purchasing materials for the center
Oversight of technology issues, including scoring programs, electronic medical record and Web site maintenance; and
Critical that the incumbent have good interpersonal skills and be comfortable interacting with patients, including children
Time management skills, and ability to multitask effectively and demonstrate flexibility is a must
Good organizational skills and excellent communication skills
Knowledge of Microsoft Office suite, Internet and e-mail
Ability to use and maintain electronic data (i.e., spreadsheets and/or databases); and
Ability to complete fiscal reconciliations
Experience in a clinical and/or medical setting or a master’s degree is preferred; and
Previous administrative office experience, budget management, staff management, public service skills, and the ability to prioritize tasks and take initiative will be expected

Office Services Manager Resume Examples & Samples

Manage time effectively to ensure tasks are handled accurately and on time therefore ensuring we deliver a high standard of work to the client
Flexible approach to work and use their own initiative
Develop effective working relationships with appropriate parties
Be a team player with good communication skills
Overcome challenging situations
Take responsibility for back office and front of house aspects of service delivery
Line management of Reception and Administration staff
Ensuring 100% compliance with contract specification and associated contract KPI’s
Assisting in preparation of monthly reporting and performance measurement of operational services
Assist the Site General Manager in Budget Management
Dealing with overtime payments
Managing absence and holidays for all staff
Responsible for clearing of the WIP report
Cost control of extra Client instructed works budget
Comply with all relevant H&S Regulations
Attend client meetings as required
Monitor and cost control of budget
Co-ordinate new starter information packs (complete confidentiality)
Undertake annual performance reviews of directly reporting staff
Ensure training records are kept update
Experience of a similar position in Office Services Management
Excellent communication and customer skills
Must have excellent leadership and organisational skills
Must be customer focused
Good financial acumen with an ability to analyse data and documentation with accuracy
Capable of influencing within cross functional teams
Analytical approach to problem solving, ability to influence others using own initiative in order to provide solutions to operational problems
Liaise with HR on any day to day staff issues
Experienced in data inputting
Degree qualified or equivalent

Office Services Manager Resume Examples & Samples

Bachelor's degree (BA/BS) from four-year college or university
Minimum of three years related experience or minimum of four years experience including two years of management experience or equivalent combination of education and experience
Previous supervisory experience required
Previous experience within the Real Estate industry preferred
None Excellent written and verbal communication skills. Strong organizational and analytical skills
Ability to provide efficient, timely, reliable and courteous service to customers
Ability to respond effectively to sensitive issues
Ability to calculate intermediate figures such as percentages, discounts, and commissions
Conducts advanced financial analysis. Ability to comprehend, analyze, and interpret complex documents
Proficient in Microsoft Office Suite products such as Word, Excel, Outlook, etc
Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required
Responsible for setting work unit and/or project deadlines
Errors in judgment may cause short-term impact to department

Assistant, Office Services Resume Examples & Samples

Prepare and edit correspondence, communications, presentations and other related documents
File and retrieve documents and reference materials
Conduct research, assemble and analyse data to prepare reports and documents
Establish and maintain calendars, deadline reminders and other related duties
Record, transcribe and distribute minutes of meetings
Monitor, respond to and distribute incoming communications
Interact with incoming visitors and external clients
Co-ordinate project-based work
Perform other tasks as required from time to time
Bachelor degree in related fields is preferred
Good knowledge of standard office administrative practices and procedures
Excellent verbal and written in English and Khmer
Good organizational, time management and problem solving skills

Office Services Manager Resume Examples & Samples

Supervise, train, and direct assigned staff in the performance of their tasks within the Space Planning, and Project Management Units; monitor adherence to project timelines to avoid backlogs, meet deadlines, and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures. Perform quality control reviews of subordinate’s work results. Provide appropriate feedback to staff
Serve as liaison with agency managers, high level executives, and vendors to manage and evaluate multiple simultaneous projects and/or teams to maximize staff potential and capacity in accordance with Project Management Methodology. Conduct research and participate on committees and projects for departmental initiatives as identified
Oversee the coordination of space planning projects which includes the generation of CAD drawings, tracking data, compilation of database records, and the manipulation of template files
Effectively (accurately, clearly, concisely and timely) communicate through written and oral presentations with agency staff, program managers and outside vendors to acquire and share information. Organize, conduct and attend meetings with various programs throughout the department and at various locations
Analyze data; develop/prepare written reports for management, including recommendations concerning work procedures, project management and other documents. Utilize PC computer based systems and alpha-numeric key board to produce work related materials
Review and approve new or revised equipment maintenance repair contracts; approve and monitor equipment maintenance schedules and recommendations regarding the replacement of machines; develop multi-year equipment replacement needs plans
Respond to afterhours emergency issues related to operations/resuming functions
Participate with Bureau cross-training, knowledge transfer and succession training initiatives. Document procedures and processes
Travel to central and district office Tax facilities as needed; weekend and/or multiple overnight travel may be required

Senior Manager, Office Services Resume Examples & Samples

Demonstrated leadership skills in managing teams, processes, and vendor relationships
Strategic thinker with strong judgement, problem solving and crisis management
Excellent interpersonal, communication, presentation and negotiation skills
Hands and/or management experience with mechanical, electrical, plumbing, security systems
Strong understanding of concepts and practical experience with planning, scheduling, project management, preventive maintenance, and reliability-centered maintenance philosophy
Knowledge of national building regulations, construction practices, safety regulations
Ability to produce quality deliverables and outcomes through strong attention to detail
Ability to drive project timelines to completion with a cross-functional team
Ability to be organized and simultaneously manage multiple projects simultaneously
Ability to analyze information and use logic, process, and creativity to address work-related issues and problems in a timely manner
Ability to negotiate and collaborate at an executive level
Ability to manage expectations and resolve problems
Ability to analyze and interpret financial data
7+ years facility/office services management experience in corporate office setting
Experience building and leading teams in delivery of facility/office services
Proven record of success managing multiple services across multiple properties

Contingent Office Services Role Resume Examples & Samples

Cleaning and maintaining pantry areas in the space
Maintain inventory of office and pantry supplies and order supplies when needed
Prepares overnight deliveries, affixes postage to outgoing mail, and maintains records on postage
Assists with packaging of parcels
Provide backup coverage at reception desk
Meet and greet clients and visitors as needed
Perform other duties as needed including coverage for other business service functions at the site
Excellent written and oral communication
Desire to train across multiple job functions for increased utilization

Office Services Contingent Role Resume Examples & Samples

Maintain a clean and aesthetically pleasing reception area
Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
Performs key ops procedures on office reprographics equipment
Receives, sorts and delivers incoming mail
Must be flexible with workweek and work hours availability; looking to hire for various shifts including 1st, 2nd, and 3rd

Office Services Contingent Roles Resume Examples & Samples

Answer telephones and transfer to appropriate staff member
Setup and coordinate meetings and conference rooms; clean conference rooms after meetings
Troubleshoots problems with reprographics equipment and places service calls as required
Maintain inventory of office supplies and order supplies when needed
Coordinates work orders, vendors, and purchase orders

Assistant, Office Services Resume Examples & Samples

Ensure the entire office is maintained at a high-level by conducting multiple sweeps of the space daily to ensure all areas are clean, organized, stocked with cafeteria/office supplies and professional in appearance
Order, organize and stock cafeteria, emergency and office supplies
Provide zero-defect print, copy and/or binding assistance to meet all deadlines
Receive, ship and track packages using on-line tools
Collect, process and distribute U.S. mail, interoffice mail and other parcels
Update and maintain various copy/print, shipping and supply logs accurately and consistently
Perform set-up, disassembly and general cleaning and upkeep of conference rooms for client and internal meetings; providing beverage/catering service and office supplies as needed
Manage copier issues, troubleshooting efforts and vendor service calls
Coordinate copy/print meter readings and reporting for billing purposes
Perform minor installation and maintenance tasks as required
Clear, clean and set-up new hire/transfer workstations
Provide Reception coverage for daily breaks, lunch periods and absences due to illness, vacation and for special project support
Serve on the Life Safety Team and assist with and participate in all fire life safety efforts
Job duties as assigned
Experience working in a demanding corporate environment, preferably professional services, with a minimum of 2 years experience; an Associate and/or Bachelor’s degree is preferred
Proactive, self-starter and confident in expressing new and creative solutions
Must have the capability to prioritize and juggle multiple tasks while remaining focused and productive under pressure
Accute attention-to-detail with a commitment to high-quality work
Ability to follow verbal and written instructions and ensure results to meet deadlines
Maintain a high-level of communication; flagging challenges and/or set-backs in advance of deadlines
Strong knowledge of computer software applications such as Microsoft Outlook, Word, Excel, and PowerPoint
Ability to work independently with minimal supervision and maintain a high-level of confidentiality

CIB Ops-middle Office Services Resume Examples & Samples

Manage the day to day efforts as related to the delivery of all functions to the client
Ability to dynamically identify areas of opportunity across the Global operational team processes and effect change to optimize through put while minimizing operating costs
Establish and maintain close working relationships with members of the client’s organization reinforced by recurring client meetings both in-person and via conference
Experience of working in Hedge Fund Admin, Prime Brokerage or a Broker Dealer Middle Office preferred
Self Starter with quick learning ability possessing strong verbal and written skills and strong ability to build professional relationships with partners internal and external

Office Services Manager Resume Examples & Samples

Responsible for facilities management, office services support and building management
Responsible for daily supervision of activities and all operations of office services, often including reproduction equipment, fleet, mail and distribution, telephone/PBX, meeting and presentation facilities, central files, messenger, supplies, and cafeteria
May be responsible for office facilities (layout, space planning, maintenance, lease, relocation) and grounds
Plans and coordinates office services and related activities, including the development and supervision of programs for the maximum utilization of services and equipment
Coordinates repairs, programming changes and installation of equipment to meet company needs
Assists in policy development and implementation
Manages arrangements for lease negotiation agreements, construction and maintenance/housekeeping
Manages staff who may specialize in one area
High school diploma and 5 years related experience, including a minimum of 2 years supervision of others
Associate's degree

Office Services Manager Resume Examples & Samples

Manage the Office Services Assistant
Process corporate bills
Stock and organize supply rooms
Provide backup support for reception and mail services
Assist colleagues with binding books
Assist Office Manager with various projects and events
Prior management experience
Prior office services and customer service experience preferred

Office Services Administrator Resume Examples & Samples

Reconcile invoices for AP and scan for errors
Coordinate and direct office services, such as records, personnel, and housekeeping, in order to aid others
Assist HR as needed
Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software
Track and process workman’s compensation issues with HR as needed
Maintains metrics such as safety, cost, contracting, and others
Sourcing, release purchase orders as directed
Verify receipt of services and enter into system
Assist with payroll
Supervise as needed
Prepare agendas and make arrangements for meetings
Must be proficient with Microsoft Product
Good organizational and clerical skills
Be proficient with computers

Head of Office Services Resume Examples & Samples

Overseeing Building Managers and Client Service Managers for all sites, as well as the Moves and Changes department and all departments that report into them (Runners, Reception, Security etc.)
Overseeing any major refurbishment projects, gaining buy in from senior managers, where relevant
Managing the Opex and Capex budgets, reviewing on a yearly basis and assessing any monthly under/overspend, investigating and adjusting accordingly
Reviewing supplier budgets on a regular basis and re-tendering when necessary to ensure Framestore is getting value for money from suppliers
Liaising with Infrastructure Engineers with regard to maintaining and renewing infrastructure systems (power, cooling, ventilation etc.)
Inputting into the Runner Development/Training Programme, alongside Crewing and HR
Supporting the Moves and Changes Manager in liaising with Crewing/Production/Department Heads on seating requirements
Ensuring that all the relevant Health and Safety/Fire Risk Assessments are carried out at the relevant times/periods
Maintaining and updating Business Continuity document
Ensuring that physical security standards (as required by film studios/high profile advertising clients) are maintained at all times
Providing all the relevant information on physical security required for security audits by Framestore clients, working with Client Services Manager and Infrastructure Engineers
Ensuring that our client facing areas and meeting rooms are presented and maintained to a high standard
Additional tasks and project work as required
Previous experience in facilities/office/building services management
Previous management/supervisory experience
Superb organisational skills
Ability to work with people at all levels within the organisation
Client-centred approach (internal and external clients)
Strong attention to detail and a desire for continuous improvement
Intermediate level computer skills required for budgeting, purchase orders etc
Able to focus on immediate priorities while thinking and planning strategically
Exceptional level of communication, presentation and interpersonal skills
Proven leadership ability - able to motivate and inspire a team
Able negotiator
Strong team player and ethos
Experience of working in a media, technology and/or creative environment
Preferably a 'technophile' or at least able to understand and embrace technology

Office Services Technician Resume Examples & Samples

· Experience reading and entering data into forms
· Ability to stand for long periods of the day
· Ability to push/pull/lift items unassisted or with the assistance of additional team members
· Knowledge in the use of Microsoft Outlook; Experience in additional Microsoft applications is helpful
· Ability to perform administrative task including answering phones, making copies, filing, and faxing documents

Office Services Administrator Resume Examples & Samples

Maintain appropriate levels of inventory for stocking breakroom and office supplies
Pull and deliver product to the mailroom staging area
Be the point of contact managing a high volume of sales sample and literature requests pulling and preparing shipments daily to fulfill these orders
Prepare marketing kits and packages for trade shows
Maintain organization of mailroom, literature room, copy rooms, and breakroom
Coordinate all UPS and FedX outgoing packages
Provide administrative support for Operations Management and Sales
Strong administrative skills, customer service oriented
Minimum high school diploma with 4 years of heavy administrative experience
Proficient computer skills, MS Office Suite
Prioritize and multi task simultaneously in fast paced environment to effectively manage a high volume work load with a sense of urgency
Quick learner with a strong work ethic and ability to work with minimal supervision
Must be efficient, & self-managed, w/ excellent communication skills, both verbal and written
Ability to lift and handle up to 40 lbs
HAZMAT training a plus
Knowledge of ERP system a plus
Ability to conduct physical tasks, standing and walking on concrete surface 8 hours per day, Monday through Friday

Operations Team Lead-office Services Resume Examples & Samples

Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution
Offering clients the following services
Able to lift 40-70lbs and deliver 200 lb supplies utilizing industrial pull/push carts
Able to stand 8 to 10 hours per shift
Willing to participate and maintain departmental work area maintenance (5S)
Assist supervisory and management team in communication process changes and operational requirements
Side-by-side training and coordination of any/all new hire training
Participating in daily/weekly audits to gather and report statistical information to management
Must be able to work overtime, as needed, along with Holidays and Weekends
Must be able to stand/walk for long periods of time
Must be team-oriented with strong interpersonal skills
Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity
Research and provide recommendations on performance error investigations, root cause, and resolution
Validate production’s input and output on a daily basis, with an emphasis on risk control measures
Maintain and ensure GBDS standard operating procedures are followed at all times
Oversee shift operations and pass on updates, informing Supervisors/Managers and peers of current day’s process delays or breakdowns
Resolve issues related to production and/or quality
Ensure that all department and bank guidelines are followed as they relate to operations, internal audit and security, and general management practices
Meet and or exceed all internal Service Level Agreements (SLAs)
High school diploma preferred, or five years of production environment work history
Problem solving and analytical skills required, with ability to think independently
Self-motivated, proactive, proven ability to learn
Ability to effectively multi-task and work under pressure
Excellent time management and organizational skills
Ability to act on own initiative, be accurate, reliable and demonstrate confidence in processes
Strong verbal and written communication skills for interaction with various areas of the firm and levels of management
Candidate must be control-oriented and have a keen eye for detail
Strong team player with the ability to work in a global matrixed organization

Cib-middle Office Services Resume Examples & Samples

To review and monitor trades ensuring any issues are escalated
To collate and report on unprocessed trades
To provide timely information to stakeholders and clients on failing trades and possible impacts to other processes
To investigate and resolve queries and issues internally and with 3rd parties in a professional manner
To coach and train others so as to build skills
Delivery against all KPI’s and client SLA’s
Working knowledge of Equities & Fixed Income Markets and general trade lifecycle
Ability to prioritize workload

Office Services Supervisor Resume Examples & Samples

Responsible for on-boarding, office facilities, vendor relationship management, special events and implementation of business continuity plans within an office
Assists in managing the day-to-day work flow of office staff to ensure adherence to quality standards, deadlines and proper procedures; assists in developing and maintaining work procedures and schedules
Resolves client concerns; answers questions regarding policies and procedures
Administers office on-boarding process and new employee orientation; may order new equipment and software
Acts as liaison between managers and team leaders
Assists in facilities projects and acts as on-site contact for Project Managers and vendors
Maintains vendor relationships and resolves issues
Maintains record keeping system; ensures compliance with the company's record retention program for paper and electronic files
Approves record retrieval requests from off-site storage vendor
Assists in planning and execution of office activities (e.g. philanthropy, sustainability and client/employee events)
Partners with IT (Information Technology) department to evaluate and solve on technology needs of an office
Provides administrative support to management team to include arranging travel, preparing workbooks and business plans and setting up events
May provide back-up support to Concierge/Front Desk
Provides business process and system training for employees
May provide informal assistance such as technical guidance and/or training to coworkers
May coordinate work and assign tasks
High School diploma required. Bachelor's Degree (BA/BS) from a 4-year college or university preferred
Minimum of four years related experience. Previous Supervisory experience preferred
Strong organizational and analytical skills
Ability to effectively present information
Requires knowledge of financial terms and principles
Ability to calculate intermediate figures such as percentages, discounts, and/or commissions
Conducts basic financial analysis
Ability to comprehend, analyze, and interpret documents
Ability to solve problems involving several options in situations
Requires intermediate analytical and quantitative skills
Knowledge of Financial software systems
Focus on problem solving, mathematical analysis and project management
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines
Responsible for setting own project deadlines

Office Services Supervisor Resume Examples & Samples

High School diploma required
Bachelor's Degree (BA/BS) from a 4-year college or university preferred
Minimum of four years related experience
Previous Supervisory experience preferred
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc. Knowledge of Financial software systems

Office Services Supervisor Resume Examples & Samples

Ensure yearly PPM calendar is implemented and followed
Managing AMCs pertaining to upkeep of engineering installations & office equipment. Ensuring compliance on service level agreements by vendors
Guide team members during shut down / maintenance activities
To manage all aspects of housekeeping activities for the location
Develops effective working relationships with LOB’s and support groups to ensure a timely flow of information and get feedback
Manage inventory of Office Assets like facilities equipment, office equipment, cafeteria equipment, workstations, etc
Work with LOB’s on space planning, allocation and utilisation
Overlook activities of facilities Helpdesk. Do a root cause analysis of repeated requests / calls and plan permanent solution
Plan and implement training calendar for HK, M&E & contract staff
Conducting Fire evacuation drills, safety audits and training to the associates & vendor staff about the emergency preparedness and usage of PPE
Checking and timely processing monthly invoices with necessary supporting documentation. Track payments and No dues for vendors
Drives training and team building programs or activities for the facilities team; Encourages learning and growth amongst all team members
Knowledge on preparing and contributing to Capex and Opex Budgeting
Track general expenditures of the facility and publish budget Vs actual periodically
Should conduct safety audits for the building and take corrective action in consultation with management
Provide support for various events conducted by LOB’s, Employee club, etc
Ensures accurate record keeping and documentation is readily available for reference
Liaise with Landlord on a day to day basis for various activities
Design and implement reports to measure service performance metrics
A Graduate / Diploma in Electrical / Mechanical Engineering with 8-12 yrs relevant experience. Out of this 4 to 6 years experience M&E filed plus 3 to 4 years of relevant managerial experience in IT/corporate sector handling Electro-Mechanical & soft services
Good Verbal & written and communication
Strong analytical & presentation skills with ability to compile credible facts and figures
Should be customer focused and have an eye for detail
Working knowledge of design and planning
Strong knowledge of compliance, Health and Safety regulations

Office Services Lead Resume Examples & Samples

Lead day-to-day operations of both the downtown Richmond and satellite Glen Allen offices, functioning as the primary contact for property management companies and equipment maintenance service providers
Partner with leadership to drive the office culture, planning office events, staff meetings, and Partner meetings
Supervises office administrative staff
Assists with travel arrangements including hotel and rental car reservations
Works with Director of Operations as well as the Regional Administrative Manager to ensure appropriate administrative coverage for offices at all times
Ensures a welcoming and efficient orientation process for all new hires, setting up work space, computer, phone, supplies, etc
Serves as office contact for basic benefits questions and assists with open enrollment
Assists with management of A/P invoices, A/R checks, budgeting, and petty cash
Work with Campus Teams on college recruitment efforts and internship interview scheduling
Assists Experienced Hire Recruiters with travel arrangements and scheduling of interviews
Assists IT with special requests
Helps to answer general administrative HR questions
Offboards departing associates in HRIS system and communicates changes and terminations to appropriate groups in Human Resources
Assists in retrieving firm assets from departing associates such as laptops, access cards, etc
At least three years of administrative/HR experience in a professional services or corporate environment
Strong PC skills including Excel, PowerPoint, Word, Outlook, and/or related applications
Approximately 5% travel require
Moderate amount of overtime required as needed

Cib-cmo-middle Office Services Resume Examples & Samples

To review and monitor trade ‘exceptions’ and generate ad-hoc Confirmation Reporting
To liaise with accounting centers to ensure effective trade flow
To provide timely information to stakeholders on failing trades and possible impacts to other processes
To identify errors or issues and to escalate so as to improve automated processing
To review work to ensure done to standards of accuracy
To help in the continuous improvement of processes
To support other teams as required
Operational, control and efficiency diligence and execution
Attention To Detail
Working knowledge of Equities & Fixed Income Markets and general trade lifecycle and market cut offs
Working knowledge of market confirmation systems, OGW, CTM
Strong Microsoft Knowledge essential
Ability to prioritize workload in accordance with trade/market volume
Takes ownership and accountability to ensure service to our clients/brokers/internal hubs remains as per expectations

Emerge Intern Office Services Resume Examples & Samples

Working on a variety of department specific internal projects
Participating in team-building exercises
Sharpening your leadership skills
Excellent analytical, communication (written and verbal), and interpersonal skills
Demonstrated project management skillset including project planning and time management

Office Services Supervisor Resume Examples & Samples

Supervises the maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities
Negotiates the purchase of furniture, office equipment, etc. for the entire staff in accordance with company purchasing policies and budgetary restrictions
Manages the day-to-day operations of the facility (such as recycling, changing light bulbs, heat problems, water problems, general repairs in the building etc.)
Maintains inventory of supplies for office services and break room
Supports the overall administrative activities for the office services department
Manages and supports the reception area to ensure effective telephone and mail coverage and communications both internally and externally to maintain professional image
Maintains office equipment, including fax machine, postage meter, etc
Assists with the coordination of interior/exterior building repairs and improvements
Leadership skills and abilities
Time Management and flexibility, able to multi-task
Working knowledge of Microsoft Office including Excel spreadsheet
Customer Service skills; good communication especially in instructing use of mail room equipment (postage meter, UPS computer, comb binding machine)
Team-oriented; recognize what needs to be done and facilitate plan to get it done

Irc-office Services Technician Resume Examples & Samples

Good analytical, and problem-solving skills
Superior customer service and verbal/written communication skills and must communicate effectively with internal and external clients
Ability to operate standard office equipment, including but not limited to: computers, telephone systems, typewriters, calculators, copiers and facsimile machines
Excellent organizational skills, attention to detail, and results-oriented
Ability to prioritize, multi-task, and work efficiently, independently, as well as, cooperatively in a fast-paced environment under ever changing conditions
Flexibility to transfer to between Business Units and travel to other office locations as needed
Ability to work in a fast-paced environment with attention to detail
Flexibility to work hours as needed to meet deadlines and handle emergencies

Office Services Senior Manager Resume Examples & Samples

Acting at an enterprise, not just operational, level within the Firm
Providing consultations that emphasize diagnostic thinking and problem-solving to arrive at win-win solutions
Developing business, positioning and promoting properly the Office Services brand and building and sustaining relationships
Communicating across all levels within an organization, emphasizing the ability to navigate successfully political mine fields, persuade and influence others, resolve conflicts, and conduct formal and informal executive-level interactions
Acting effectively at a senior operational level, while understanding the enterprise level implications of those actions

Office Services Supervisor Resume Examples & Samples

Assists in managing the day-to-day work flow of local market Office Services to ensure adherence to quality standards, deadlines and proper procedures; assists in developing and maintaining work procedures and schedules. Resolves internal stakeholder concerns; answers questions regarding policies and procedures
Administers office on-boarding process and local market new employee orientation; may order new equipment and software. Partners with hiring managers and team leaders
Assists in facilities projects and acts as on-site contact for Project Managers and vendors. Maintains vendor relationships and resolves issues
Maintains record keeping system; ensures compliance with the company's record retention program for paper and electronic files. Approves record retrieval requests from off-site storage vendor
Assists in planning and execution of office activities (e.g. philanthropy, sustainability and client/employee events). Partners with IT (Information Technology) department to evaluate and solve on technology needs of an office
Provides and oversees administrative support to local market management team. May provide back-up support to Concierge/Front Desk

Office Services Resume Examples & Samples

Supports various hospitality & workplace functions at EY, providing consistent quality, and cost-effective services. Arrange and coordinate facilities and hospitality services for hoteling staff
Directly manage day-to-day office, hospitality, meeting or in-office hoteling services and programs
Monitor and evaluate performance of workplace, hospitality, meeting and hoteling services staff
Maintain EY's standards in H&WS. Recommend ways to improve processes and better manage expenses
Confirm that all H&WS activity complies with the firm's procurement policies
Receive, log, and confirm in-office hoteling and meeting reservations
Receive conference room requests (food, audio-visual, special requests, etc.), and confirm these and the subsequent set-up
Coordinate meals for meetings
Manage appropriate hoteling locker/file drawers
Coordinate with vendors (including caterers, furniture rental, audio-visual equipment rental and repair, etc.) to satisfy in-office hoteling and conference room needs
Provide back-up reception coverage
Liaise with building management and outside vendors, on minor issues/projects related to HVAC, construction, moving, etc
May coordinate minor construction (including associated furniture, technology installations, vending services, copiers, boxes, equipment, etc.) and configuration projects. May participate in larger projects with Americas Real Estate Services
Develop in-depth understanding of all applicable federal, state, and local tax return types and assembly/filing requirements
Understand and follow specific Tax methodology and quality assurance requirements for processing all applicable tax return products, and other related practice-specific policies
Proactively support Tax practice and sub-service line eProcessing and eDelivery guidance
Skillfully scan and quality check necessary manual tax return documents and other engagement documents into ECF/eDocs
Ability to learn and use the EY Reserve and EY Workplace system tools
Fundamental and strategic understanding of workplace, hospitality, meeting and hoteling services
Microsoft Office experience including Outlook
Strong organizational, customer service, communication and interpersonal skills
Strong computer/technology skills and use of Tax technology applications, (e.g., Adobe Acrobat, EAD, ECF/eDocs), strong aptitude to learn new applications and to perform work electronically, as well as in paper media when necessary
Highly motivated work ethic; able to prioritize, multi-task, assume responsibility for accuracy, quality and timely completion of work
A minimum of 3-5 years customer service experience
High school diploma, with some college education, or equivalent experience

Supervisor, Office Services Resume Examples & Samples

Team Leadership
Establish a healthy team environment that encourages teamwork, cross training, and support across functions
Coordinate schedules to ensure coverage and backup of reception desk/switchboard operation
Demonstrate an attitude of personal development and continuous improvement
Maintain a customer satisfaction and problem solving mindset within the team
Service Delivery
Supervise team members and vendor partners in the delivery of office services
Monitor, measure and report service levels and customer satisfaction
Recommend service improvements as needed and lead the change
Management process to affect successful change when approved
Coordinate with other internal service providers, i.e. HR, Finance, IT, to ensure seamless service delivery
Vendor Management
Proactively maintain effective relationship with vendors and ensure consistent service delivery
Ensure all vendors maintain compliance with security, insurance, accounts payable and legal requirements
Provide input for site needs during annual budgeting process
Fully utilize Ariba procure to pay system to manage vendor costs
Ensure invoices are coded properly to the appropriate General Ledger and Cost Center
Track spending monthly and provide explanation for variances
Manage spending to meet budget targets without negatively impacting service levels
Performs other functions as assigned
Demonstrated ability to overcome obstacles and work with others to accomplish department objectives
Strong organizational and management skills to balance competing priorities
Proficient in the use of Office 365 and experience using Integrated Workplace Management Systems
Business and financial acumen, manage within time and budget constraints, achieving service levels and department objectives
FMP, SFP – desired. Willingness to get certified within 12 months if not certified prior. Maintain certification
3-5 years’ facility/office services experience working in a corporate office environment supporting multiple business units
Proven record of success managing multiple services and projects
1-2 years supervising teams in delivery of facility/office services

Office Services Administrator Resume Examples & Samples

Supports day-to-day operations of NORC's Bethesda office, providing a high level of customer service. Supervises receptionist (outsourced position to Ricoh, USA); works closely with local Ricoh Account Manager and the Ricoh Site Manager in the Chicago office for reception, print and mail services; oversees procurement of general facility-related supplies and vending. Tracks Facilities work order ticketing system managing staff requests to ensure all are addressed and closed out in a timely manner
Oversees onboarding of new staff, including the collection of new hire paperwork for delivery to the Human Resources Department in Chicago. Conducts Office Services orientation for new hires; coordinates logistics (including equipment) for new hires in Atlanta, Boston and San Francisco
Maintains updated space assignments; coordinates space assignments with Director and manages internal moves/changes; maintains communication with remote offices to ensure supplies and other office services issues are addressed
Works with building management of Bethesda office on maintenance and other building issues; coordinates service and repair calls with external vendors to ensure offices are safe and well maintained; work closely with Director of Facilities on small office reconfigurations
Coordinates NORC's Corporate Travel program with University of Chicago Travel Manager and Corporate Travel Vendor; responsible for Travel Intranet Site
Serves as resource to coordinate onsite conferences. May also coordinate offsite conferences with current and prospective clients. Provides support for corporate activities and events. Serves as corporate travel coordinator
Responsible for updating emergency plans and managing life/safety teams. Manages office access card system
In support of Director of Facilities, assists with capital leasehold improvements for various offices including build-out, data/comms installation, and procurement of furniture
Assists with coding and timely submittal of invoices for all offices. Prepares check requests for rent invoices and tracks payments, including CAM/RET reconciliations for Bethesda and remote offices, on the Lease payment spreadsheet
Must have High School Diploma; Bachelor's Degree Preferred (required for management promotion)
Minimum of 1 year Facilities/Office Services experience or 3 years Administrative
Microsoft Office: Word, Excel, PowerPoint
Knowledge of general office equipment and technology
Ability to communicate effectively (oral and written) at all levels; Ability to work effectively and accurately with little direct supervision
Ability to work with senior staff; Maintain confidentiality; a strong team player willing to pitch in at any level when the need arises; Exceptional Customer Servicel Event organization experience desired
Experience supervising administrative support positions desirable
Infrequent travel between Bethesda and Chicago
8:15am-5:00pm

Assistant, Office Services Resume Examples & Samples

Process all incoming/outgoing deliveries, interoffice mail, bulk shipments and messenger packages. Meter mail. Coordinate outgoing Federal Express, UPS and messenger shipments/pickups
Operate postage equipment that registers the weight of packages, applies meter postage to outgoing mail
Maintain mailroom supply inventory. When needed order mail room supplies (boxes, toner, bubble wrap, etc.)
Enter all incoming accountable mail, courier and messenger packages into the tracking system. Obtain signature for all delivered packages
Perform daily scheduled mail runs on all floors, picking up and delivering interoffice, first class, accountable and courier/messenger mail to employees
Cover customer service window and provide information to employees as needed, i.e., postage, mail delivery instructions and proper packaging material
Carry out daily mail runs to/from NJ office via NBA shuttle. Maintain high level of communication with coworkers in other location so that the pickups and deliveries are seamless for both locations. Keep in constant contact with shuttle driver, to stay ahead of delays and or service interruptions (i.e. Street closures, traffic delays and or inclement weather)
Maintain and respond to all Facilities email requests, with follow up as needed
Utilize the Outlook calendar system to fulfill employee meeting reservation needs inclusive of set up time and breakdown time in all conference spaces and shared meeting spaces
Perform regular visual checks of all shared space throughout the floors. This would include, executive morning responsibilities, all restrooms, conference rooms, copy rooms, eating areas, concession and pantry areas, etc. Report and remedy any deficiencies in the immediate
Support general support space needs by replacing lightbulbs, straightening furniture as needed, insuring all support spaces have full stock of supplies, maintain all storage spaces as needed
Answer phones and cover reception desk when needed
Carry mobile device at all times during business hours, continually checking for service emails
Knowledgeable with all common business computer applications including Word, Excel, PowerPoint
Operational experience of mailing equipment and tracking systems. Familiar with standard concepts, practices, and procedures within mailroom field

Manager, Office Services Resume Examples & Samples

Responsible for travel management & related policy
Responsible for office facilities including procurement & documentation management
Oversee office logistics arrangement & ensure office environment comply to WSH requirements
Manage department budget and office operations
Degree with at least 5 years of relevant experience
Proven experience and capability in managing a small team
Resourceful, highly organised and with good interpersonal & communications skills

Senior Office Services Administrator Resume Examples & Samples

Oversees coordination of events at 32 AoA: All event requests for our cafés or 25th floor terrace are managed/reserved by the admin. This will/can include catering coordination, organizing setup/breakdown with the OS team, collaborating with facilities team for vendor COI request/approval, assigning tasks to OS team members for service during event, communicating out café closures to staff, liaison between employees and vendors for execution of presentations/activations/parties
Research, plan and coordinate details of key yearly offsite agency events: Summer Event & Holiday Party
Organize yearly specialty employee events: Halloween Party, Agency Toast, Health Fair (with HR), Client Summit (with Marketing)
Supervise catering orders, with assistance from café team, for all agency events/large presentations (lunch & learn events in the café, agency happy hours, Thanksgiving luncheon, Subway lunch, bagel Friday’s etc.)
Synchronizes flow of daily OS projects
Daily lunch coverage of reception desk
Serves as mailroom support as needed
Coordinates all fire/emergency drills – send out emails to agency regarding drill times, calendar reminders for fire safety team members for upcoming drills and training meetings
Organizes yearly CPR and AED machine training sessions for employees
Ensures all information regarding emergency communications for the office (signage, info cards, etc.) is kept up to date and properly disseminated
Coordinates employee moves: Send out email communications/invites to employees, OS & IT members that are assisting in the move. Coordinate with OS team for moving prep and direct OS team during moves
Organizes and processes all department purchases monthly via eSM program – caterings, cafe supply purchases, Zipcar, event purchases, etc. with assistance from receptionist
Processes and submits OS/Café vendor invoices with assistance from receptionist
Coordinates timing with HR for weekly new hire office tour
Purchase/pick-up munchkins from Dunkin Donuts for new hires
Hosts monthly birthday wheel happy hour: Create email invite, purchase prizes, snacks, and wine, setup and host the party as the MC
Answers employee inquiries and email requests when other team members are not able or when it pertains to events
Troubleshoots and assists with time-sensitive requests on the fly
Bi-monthly collection of monies grossed at reception desks for cereal sales
Coordinates with marketing team for desk drops/agency events and issues instruction to OS for execution
Oversees yearly installation of Halloween and Holiday décor throughout the office
2+ years of relevant experience in similar role; prior event coordination or budget management a plus
Proficiency in Microsoft Office Outlook, Word, Excel and PowerPoint
Ability to manage multiple and competing priorities
Superb expertise in customer service
Ability to manage vendor relations for on-site and off-site meetings/events

Senior Office Services Analyst Resume Examples & Samples

Assists in the set-up and break-down of conference rooms for meetings and training sessions, as well as providing support for functions being held in other areas
Maintain all storage room cleanliness and organization
Oversee and implement furniture repair process
Assists in maintaining facility cleanliness and reports any conditions observed that may need improvement
Conduct supply room inspections and maintain standards of appearance and organization
Assists with loading dock deliveries, office supply deliveries
Maintains aE equipment (dollies, flatbeds etc.)
Fully understand and enforce office safety and security protocols
Back-up other team members as required to provide the highest service levels in all Office Services functions including Reception duties
Complete daily office tours to ensure all staged items are in place for set up and any used items are cleared and returned to storage. Coordinate activities with Lead Office Associate
Assists in internal moves including desk/ workstation installations and furniture relocations
Other duties and tasks assigned by the OS/Reception Manager
Positive outlook, sense of urgency, customer service orientation
Proactive approach to daily responsibilities. Ability to prioritize and respond with urgency to unforeseen problems
High attention to detail, particularly as it relates to the cleanliness of the office and set up requests
Conference/event management skills helpful
Solid reasoning skills
Flexibility and ability to work nights and/or weekends
Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
Ability to multi-task and shift focus as needed
Self-directed; owning projects and managing them to completion
Ability to lift 50-70 pounds of weight. Must be willing and able to move furniture
Proficiency in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
3+ years of professional work experience in a similar facilities/service capacity preferred

Office Services Manager Resume Examples & Samples

Shared Services Technology (Resource Scheduler)
3-5 years of experience
Training & Cirriculum
Visual Design Sense
Data Analytics

Office Services Representative Resume Examples & Samples

Provide support in a variety of services which may include: copy services; office supplies, equipment, and inventory; administrative assistance; post and messenger services; cleaning, and maintenance services; and reception and communication systems (such as telephone, fax transmissions systems, etc.)
Handle incoming and outgoing mail and packages, following applicable distribution procedures
Coordinate the receipt, storage and issuance of stationary and office supplies, incl. inventories, reordering and related maintenance, e.g. load copiers/printers with paper and toner as needed
Act as first point of contact for internal facilities issues, like general maintenance and cleaning, and assist in internal re-location of technical equipment, furniture, etc
Set-up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed
Perform reception activities like greeting customers, clients, employees from other sites and visitors and notify employees as appropriate, answering all incoming calls, determine caller needs, and transfer as appropriate and completing security procedures, e.g. issuing badges and managing visitors log
Organize meeting rooms, taxis and chauffeurs
Perform general clerical work including simple typing, alphabetizing, filing, mail preparations, and document matching
Perform a service culture
Contribute to finding and implementing effective solutions in a matrix organization

Office Services Representative Resume Examples & Samples

Entry level position; 6 months or related office/facilities services experience preferred
Must have knowledge of MS Office Suite including Word and Excel
Must be self-motivated, have excellent customer service and communication skills and present a positive attitude
Must be able to follow directions, meet deadlines, and work at a fast pace, as well as paying attention to detail
Must be able to organize time and take initiative to accomplish a variety of unrelated assignments, multi-task, work well under pressure and work in a team oriented environment
Must be able to lift/move 50 pounds

Office Services Manager Resume Examples & Samples

Leads effort to appropriately align Capital's physical environment and services with Capital's culture, core businesses, other sites, and associate productivity considerations through organization-wide stewardship and guidance
Consults with site leadership to assess, recommend and take action on urgent and/or highly visible business events (e.g., safety and security response issues, business continuity events, crisis management, etc.) as needed
Demonstrates in-depth knowledge of specific functions of Office Services/Facilities and exhibits knowledge in current policies, practices, trends, technology and information affecting the department and the business
Maintains in-depth knowledge of Capital's safety and security and business continuity response policies and procedures as well as external best practices and trends
Minimum 5 years' experience in operational and team leadership in a building, facility, or property management field
Facility industry certification preferred (BOMA, IFMA, etc.)
Ability to collaborate, develop / maintain relationships, plan processes and coordinate work among a diverse group of external third parties (including vendors, consultants and regulatory authorities) as well as internal business functions (legal, risk and compliance, purchasing, etc.) to enable effective and timely completion of business objectives

Office Services Supervisor Resume Examples & Samples

Provides daily oversight for operations, facilities and meeting/hospitality services according to established policies, procedures and service agreements
Supervises a team supporting internal customers and external guests in execution of services. Includes: meeting services -- preparation of work stations/offices/meeting rooms, audio visual (AV), catering, set-up and tear-down, event coordination; facility management --space planning, maintenance/vendor management, maintenance/repair projects, property management, security/life safety programs; operations -- reception, mail, printing/production, supplies, kitchens/pantries and cleaning management
Trains and develops the team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalism
Manages staff schedules and provides for coverage during unexpected staff absences
Models customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performance
Serves as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systems
Serves as the subject matter expert for team related to Deloitte policies, national, and local protocols
Advises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessary
Analyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvements
Generates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results
Develops communication tool(s) to update customers on changes, special events, etc. as needed
Manages relationships with outside vendors, such as building management, maintenance workers, office, pantry and sundries suppliers, etc
Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilities
Maintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations Manager
Monitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of payments
Ensures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/change
Provides back-up to team, as needed
Cross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unit
Performs other tasks and special projects as identified by the Operations Manager
Associate's degree required; bachelor's degree preferred
Two years relevant corporate experience, preferably in hospitality/office services with service-oriented or customer-centric environment
Excellent technical experience, including strong Microsoft Office skills
Confident, professional presence and positive demeanor
Professional maturity and ability to interact with all levels of professionals
Excellent quality-conscious customer service skills
Professional agility and ability to handle multiple priorities with an appropriate sense of urgency
Critical thinking and ability to anticipate needs
Ability to work occasional overtime; nights and weekends
Ability to lift up to 25 lbs

Office Services Supervisor Resume Examples & Samples

Supervise Office Associates and Receptionist
Train staff in work procedures and equipment operation
Assist with new employee orientation
Ensure all employee training (new hire, monthly cross training, etc.) is performed and standard
Administer employee discipline
Administer employee reviews and performance improvement
Resolve staff interpersonal conflicts
Prepare and write reports
Conduct periodic quality audits
Maintain volume activity metrics

Office Services Manager Resume Examples & Samples

Manage daily workflow, job requirements, due dates and employee capability to meet SLAs. Must be knowledgeable of mail screening, domestic and international shipping and receiving and loading dock technology and processes
Follow all facility policies, including health & safety, building securing, data security and harassment free work environment
Support the Facilities Team, assisting in the development of procedures, work instructions and quality system documents, and actively participating in the improvement system process
Manage assigned department in achieving operation goals for quality and productivity, with emphasis on ensuring staff is performing according to operational procedures
Manage staffing levels and allocate staffing resources
Monitor tardiness, absenteeism, accuracy of reported work hours, and staff behaviors. Take appropriate disciplinary action, as necessary, when problems are identified
Oversee development of staff. Monitor productivity and performance, and take appropriate remedial actions, including coaching and disciplinary actions as necessary, to facilitate improvement
Facilitate cross training with emphasis on ensuring needed depth for each operational function
Monitor performance of service and maintenance providers as assigned, and provide feedback regarding their performance
Report and document any accidents or injuries immediately. Investigate such incidences with emphasis on preventing recurrence. Ensure that unsafe work conditions are immediately remedied
Analyze, utilize and react to data collected from productivity reports
Perform various assigned tasks as required

Office Services Lead Resume Examples & Samples

Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Mail and Delivery Services, Shipping, Receiving
Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services, cross-training
Shipping & Receiving and Loading Dock operations
Maintain all logs and reporting documentation
Take direction from Manager
Review charges and match them to billing

Office Services Manager Resume Examples & Samples

Actively promotes the vision and values of the organization -particularly in the areas of customer service, change management, leadership, performance levels, and results orientation. Directs the management team and operational staff for a department(s); is responsible for management development, manpower planning, succession planning, training and development, and goal setting for a department(s). Selects and maintains a competent, motivated and qualified staff of managers and employees, which includes coaching, counseling, disciplining, advising, training, termination and resolution of personnel issues; responsible for increasing employee satisfaction for a department(s)
Communicates and implements operational and HR policies and procedures; ensures consistent application among the employees within the department(s). Provides communication and change management strategies for a department(s). Manages individual and department resistance to change. Provides direction to team managers by advising and/or coaching on how to approach problem solving, management practices, dimensions of change management and how to organize an initiative for successful completion
Oversees and directs the work of the staff to maintain high quality of work with revenue enhancement and customer service focus by monitoring department performance. Oversees the development and communication of business processes and practices that support, enhance, or improve performance. Initiates decision making within a department(s). Initiates problem solving and continuous process improvement strategies for a department(s). Ensures appropriate financial reporting and accounting manages budget, controls expenses and tracks variances
Creates alliances in the organization to eliminate business inefficiencies. Challenges the status quo and leads a department(s) to new levels of performance through influence and the application of innovative methods. Develops collaborative partnerships with other departments and with external customers or purchasers. Develops the appropriate performance measurements for a department(s) through surveys and other forms of feedback
Develops and implements goals, objectives, and performance standards for a department. Keeps up-todate on information and technology affecting the department(s) to increase innovation and ensure compliance. Works with department leader in developing a strategic plan and operational goals for the department(s)
Minimum five (5) years in functional area with progression of increasing responsibilities

Senior Coordinator, Office Services Resume Examples & Samples

High School Diploma/GED equivalent
4 to 6 years work experience in related field preferred
Strong ability to manage and prioritize multiple projects
Proficient in MS Office programs and Outlook
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members

Office Services / Reception Resume Examples & Samples

Telephone queries
Producing Reports as required
Travel and Accommodation requirements are undertaken within agreed timescale whilst accuracy levels regarding data input and retrieval of documents is maintained
30Supporting the duties of both the receptionist and the office services assistant during lunch times and when busy
Flexibility required to cover holidays and sickness for both reception and office services
Stationery ordering and distribution
Post collection and distribution as well as outgoing post franking

Executive Assistant to VP Medmea & Office Services Resume Examples & Samples

Manage travel booking ensuring best use of travel budget and manager’s agenda, handle visa query process
Manage regular and frequent travel expenses ensuring compliance with policy and in time payment/reimbursement
Fully own manager’s calendars arranging all ad hoc and recurrent meeting, sending/accepting/declining invites, rearranging meeting, preparing weekly calendar check, maintaining long term calendar planning, coordinating MedMEA Lead Team members calendars
Screen and prioritise manager’s inbox, highlight urgent queries, redirect queries when necessary, answer/delete when relevant
Fully own the recurrent and ad-hoc meeting organization logistics sending invitation, coordinating meeting agendas, tracking attendance, setting up the relevant IT tool when necessary (phone conference, web-based meeting, video conference, etc.) room booking with IT equipment, catering orders, welcoming external visitors
Prepare the necessary documents before and after meeting such as PowerPoint presentation, handouts, write memo and summary
Track managers vacation schedule, maintain relevant contact & distribution lists, up-date organization chart, handle necessary mail expedition and distribution, order stationary, help organize MedMEA Town halls, annual events, etc
Provide general support with developing and maintaining a vibrant and exciting work environment
Lead the office redesign
Be the interface between the Kellogg IT helpdesk and our local contractor to ensure equipment, iPhones and IT service is held up to a high standard
Manage our Receptionist and the Cleaning Company
8-10 years of administrative assistant experience
Experience as Top management Executive Assistant
Strong discipline and attention to details
Ability to work independently and priorities tasks
Excellent collaboration skills and the ability to work within diverse organizations and teams
Advanced knowledge of MS Office (Word, PowerPoint, Outlook)

Office Services Lead Resume Examples & Samples

5+ years of experience in facilities management including supervision of staff
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions
Proficiency in MS Office Applications (Word, Outlook, Excel)
Knowledge of AV systems and conferencing technologies such as Skype, a plus

Office Services Administrator Resume Examples & Samples

Secondary education required; college degree preferred
1-2 years general office experience preferred, ideally in a professional services environment
Familiarity with basic computer applications
Confident and professional demeanor
Can-do attitude and desire to deliver great service
Ability to effectively manage shifting deadlines and priorities

Office Services Manager Resume Examples & Samples

Provide subject matter expertise in facilities management methodology and practices
Implement best practices and effectively utilize standard operating procedures and tools
Ensure local RE&WS team members are informed and capable of meeting their role/responsibilities
Partner with segment and line-of-business leaders/key stakeholders to ensure RE&WS priorities and capabilities align with business operations
Manage relationships with select external partners and stakeholders, as deemed appropriate by business and REWS leadership
Active and collaborative support for the successful completion of real estate projects for the office(s)
Tangible contributions to local/segment OIP and integration targets resulting in financial and qualitative benefits; development and ownership of operational support budgets
Promote Willis Towers Watson culture and values; manage and support change management activities effectively to reduce business disruption and meet intended objectives

100

Office Services Manager Resume Examples & Samples

Provide subject matter expertise in facilities management methodology and practices including site maintenance, physical security, health & safety, space planning, environmental sustainability, business continuity, records management and other work environment priorities
Support the development and effective utilization of standard operating procedures and tools
Ensure local RE&WS Facilities Services team members in their geographic entity are informed and capable of meeting their role/responsibilities
Partner with the business/ key stakeholders to ensure Facilities Services capabilities align with business operations by creating and maintaining trusted and effective relationships across the geography leadership
Active and collaborative support for the successful completion of Real Estate projects within their geographic entity
Tangible contributions to geographic entity OIP and integration targets resulting in financial and qualitative benefits; development of operational support budgets
Manage and support change management activities effectively to reduce business disruption and meet intended objectives
Operate as an integral part of the Regional RE&WS-Facilities Services Management Team and provide input to/support wider WTW activities

101

Office Services Administrator Resume Examples & Samples

Manages the day to day operations team of outsourced contracted employees for Travel Services; Assume responsibility and accountability for all activities managed by the team; jointly assume responsibility and manage multi-year contracts for corporate travel and travel related services, review, verify and approve all contractor invoices. Monitor multiple e-mail addresses including an individual account, Travel Services generic account and corporate travel pre trip auditor account. Answer/return calls and e-mails for any general questions regarding any travel related issue. Administer the direct bill request process which is used for any non-Sempra employee, any union/represented employee and any employee who qualifies as an exception to the travel policy. This includes reviewing requests forms when submitted, obtain the proper manager approval, coordinate with the Sempra travel agents to book the trip, provide the proper payment method for the charges and reconciling the monthly billing. Represent the company in negotiations with travel services providers (Air, Hotel & Car); establish and manage master contracts for company travelers; assure company travel agents utilizes appropriate travel service providers and applies the preferred discounted rate(s). Provide monthly management reports for air, hotel and car spend by business unit
Oversee the activities of the on-site travel and ensure that all services are consistent with corporate travel policy and are being provided in accordance with established terms and conditions; monitor statement of work and assure customer satisfaction goals are met or exceeded; take action to ensure contract compliance. Maintain positive working relationship with on-site Travel and remote counselors; maintain an expert knowledge of corporate travel services providers. Lead annual sourcing efforts as required from start to finish. Assist with group travel requests. Assist with offsite meeting requests including; researching available options and provide general information on hotels and event space. On call for emergency response situations where travel assistance is needed. Point of contact for any assistance relating to Air, Car and/or Hotel reservations along with any American Express Corporate Card Assistance. Also available 24/7 in emergency situations. Individual Employee Amex Card Account Management, Internal main point of contact for any questions or support regarding the AMEX card program, Administrator for all employee card accounts, around 650-700 individual employee accounts Process new card applications which require manager approval
Consult with customers and clarify objectives; evaluate needs and available options and make recommendations. Prepare cost estimates and project schedules for a variety of complex projects to meet client needs, secure appropriate approvals prior to commencement of work. Online Booking Tool administrator duties include; Set up new profiles for first time travelers, assist admins in setting up traveler profiles and access to their employee profiles, assist with name changes and information updates as needed and helping with password resets
Keep informed of changes or improvements in technology and overall travel trends or major developments in the travel industry. Other duties include facilitating phone calls and e-mails from all travel vendors, meet with our top vendors on at least a by annual basis, some on a quarterly basis. Maintain the Travel Services homepage to make sure all information is up to date and submit any changes that need to be made
Required to lift boxes of up to 30lbs for tradeshow material four times a year

102

Manager, Office Services Resume Examples & Samples

Coordinate the workflow and manage the operations of the mailroom, print shop, warehouse, loading dock and shipping and receiving, delivery vehicles, and equipment. Provide direction and guidance to staff. Review and evaluate work results and prepare and give performance reviews. Manage daily activities in the pickup and delivery of incoming and outgoing corporate mail from United States Postal Service (USPS) locations; arrange special runs for outgoing mail as required. Develop daily schedule for runs to brokers and small group accounts
Coordinate incoming and outgoing overnight express and package delivery services. Maintain receipt and delivery records/logs and verify vendor invoices
Coordinate the collection and destruction of confidential documents daily. Maintain receipt and delivery records and verify vendor invoices
Assist management with analysis and selection of vendors. Monitor vendors service levels and performance on a day-to-day basis
Establish, maintain, and adjust schedules to accomplish tasks based on requests, staffing and operational priorities. Assist in the performance of these duties as needed
Administer the corporate records storage program. Collect, prepare, and track boxes from all internal departments and arrange transportation to the company’s records storage vendor’s facility. Complete and maintain all storage inventory forms for Office Services’ permanent records and return customer copies. Assist in initiating and completing quarterly review and destruction projects for the entire company. Work directly with department management and Records Administrators to answer questions, and request and follow-up actions, and enforce deadlines
Manage the unloading of equipment, material, supplies and stock delivered to loading dock, warehouse or other building sites by trucking companies or other common carriers. Arrange shipments of material from the company as required. Verify quantities, condition and specifications. Maintain receipt and delivery logs
Manage the warehouse operations. Update the automated inventory control system and maintain correct stock levels in conjunction with internal departments
Train driver(s) in safe operating procedures (driving and material handling), arrange and document cleaning and vehicle/equipment maintenance programs, and ensure compliance with corporate guidelines
Train staff in compliance requirements. Update procedures as needed. Complete ad-hoc audits of staff and processes
Ensure vehicles are maintained and serviced. Review and verify lease payments
Bachelor’s degree or equivalent combination of experience and education
Five to seven years of experience in a mail room environment, warehousing or records management
Three to five years management experience or experience leading a team
Experience in the areas of audio visual, production printing, imaging, compliance, safety and security
Technical skills (Lotus Notes databases, workflows, configuration, inventory systems, barcoding, scanning)
Ability to set and maintain quality standards
Ability to develop and maintain effective and collaborative working relationships
Strong and effective decision-making skills
Strong communication and writing skills
Proficiency with Microsoft Word, Excel
Corporate email systems
Experience with records management programs, policies, procedures and systems

103

Office Services Administrator Resume Examples & Samples

Lead a document services administration team assigned to serve a specific segment of the company; assume responsibility and accountability for all document services activities managed by the team; assume responsibility and manage muti-year contracts for mail&messenger, computer printing, high volume duplicating services, review, verify and approve all contractor invoices. Assure company compliance with applicable copyright protection laws in the duplication of printed or electronically produced materials
Manage the activities and schedules of external production contractors providing mail&messenger, computer printing, reprographic services and equipment maintenance and supply fulfillment services to ensure that customer satisfaction goals are met or exceeded and that product quality, costs and schedule standards are maintained; takes appropriate action to ensure contractor compliance. Ensure the efficient use of production and maintenance contractors and maintain a solid working relationship with these contractors; participate in the selection and training of contractor personnel assigned to company facilities, direct and review their work
Consult with customer and clarify objectives; evaluate needs and available options; propose options and make recommendations. Prepare cost estimates and project schedules for a variety of complex projects to meet customer needs; secure appropriate approvals prior to commencement of work; research, compile and develop specific data related to document services projects as required by customers
Develop, recommend and implement plans, schedules procedures and budgets relating to document and equipment services necessary to assure a smooth work flow, cost effective production of end product, and timely delivery of completed materials/equipment to customers. Keep informed of improvements and developments in document services systems and equipment capabilities

104

Regional Manager Office Services Resume Examples & Samples

Oversee a designated region that includes multiple C&W Services sites and services lines. Responsible for metrics for staffing, costing, business process creation, quality/efficiency measurements and continuous improvement programs
Provide on-going technical support in conjunction with Operations group to C&W Services
Assess productivity through the development and ongoing monitoring of account appropriate Key Performance Indicators for both quality and productivity as identified within our scope of work, performance contract KPI’s and/or industry standards
Evaluate site service standards on relevant metrics and effectiveness in implementing Office Service delivery
Conduct quality audits for existing operations
Conduct operational assessments and make recommendations for improvements
Develop and maintain a benchmarking database of the regions accounts by service line and industry. Report out regularly to the C&W Services' National Account Manager

105

Technician Office Services Resume Examples & Samples

Reviews job requests to determine required processes to meet customer requirements
Selects appropriate reproduction process sequences to obtain desired products
Inspects and verifies engineering drawing database to ensure customers receive the most recent revised drawings
Retrieves and prints documents using an engineering printer, microfilm printer or computer plotter
Sorts and distributes incoming domestic and international mail to all Cubic business units
Prepares outgoing mail and Federal Express packages for shipment
Orders, stores and issues office supplies, furniture, ergonomic devices, and office equipment
Assembles, refinishes, repairs, installs and recycles furniture and ergonomic devices
Operates the Federal Express computerized Power-ship system
Audits all Federal Express invoices to ensure charges are correct
Releases documentation for microfilming
Examines all microfilm records for accuracy and quality
Operates offset duplicating machines to reproduce various business documents
Performs equipment maintenance and troubleshoots machine malfunctions
Moves and arranges furniture and equipment
Runs errands

106

Office Services Administrator Resume Examples & Samples

To locally deliver a flexible administrative service to a diverse range of internal clients to a high standard. To include: creation of complicated documents in specialist ICT software, electronic filing systems, report writing, organisation of large events/courses
Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, customers, key contacts and members of the public
To co-ordinate case conferences or events which involve: arranging dates, booking of rooms, informing attendees of arrangements and distribution of highly confidential papers
Responsible for the care of, accuracy, confidentiality, security and maintenance of admin related manual and/or computerised information, including the development of relevant computerised management information systems and the maintenance of procedure manuals and forms, disseminating changes to relevant staff
As a member of a resource team, undertake a range of tasks. Allocate work to other members of the resource team to manage workloads across the team
Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin
Remain up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice
Provide some on-the-job training to colleagues on specific aspects of the provision of an administrative service or systems
Taking notes, requiring intense concentration over lengthy periods, analysing and interpreting complicated information which is also sensitive/ disturbing / highly confidential, such as note taking at Child Protection conferences
The job will be subject to competing priorities and will require the job holder to organise and prioritise work to meet deadlines
The job requires extended periods of concentration in order to ensure work is completed accurately
Initiative: Works within recognised procedures to meet business needs

107

Office Services Account Manager Resume Examples & Samples

Direct and coordinate activities of all personnel
Establish and maintain effective lines of communication with the client, management, and personnel regarding work schedules and both distribution and coordination of materials
Prioritize and manage all departmental activities in accordance with set procedures and schedules
Establish and maintain effective working relationships with coworkers, managers, and clients
Monitor performance according to agreed-upon standards and take necessary action to communicate/assist/advise in order to maintain service levels
Perform duties in an efficient, professional, and courteous manner
Ensure activities meet client requirements for quality management and timeliness
Monitor and report on activities, discipline, performance, etc. as required
Handle the decision process for hiring, terminating, promoting, and evaluating all Office Services personnel
Pursue professional development of skills and knowledge necessary for effective performance of your role
Assist all personnel, when necessary
Monthly reporting of billing, employee hours, and departmental analysis to client and company management
Recognize and solve problems affecting services including schedules, staff, and quality
Develops customer service policies and procedures to ensure consistent customer service and satisfaction
Manage staff training, conflict resolution, team building, and morale
Approves time off requests and arranges coverage
Counsels employees on work-related issues or questions

108

Office Services Administrator Resume Examples & Samples

Pcard system
Understanding database infrastructures
Experience working with any facility management applications
Experience with Autocad (any level)
Excellent interpersonal and customer service skills with the ability to communicate verbally and in writing with all levels of associates and external parties including customers and vendors
Strong detail and quality orientation
Exceptional written and verbal communication skills; excellent telephone etiquette
Strong planning & organizing skills, impeccable follow-up and exceptional attention to detail
Must have ability to plan and prioritize workload to meet day to day needs
Must demonstrate a sense of urgency and the ability to work in a fast paced environment
Strong working knowledge of the rules of effective English usage, including subject/verb agreement, tenses, and basic grammar
Ability to maintain confidentiality and exercise discretion with regard to confidential and sensitive information
Ability to work on multiple projects concurrently and capable of working with little direct supervision
Problem solving skills in identifying and correcting problems
Supports continuous improvement processes

109

Office Services Agent Resume Examples & Samples

Collection and distribution of mail
Co-ordination of deliveries and despatches
Co-ordination of onsite contractors
Provision of light maintenance and premises upkeep services
Manual Handling required
Co-ordination of onsite stationary supplies
Co-ordination of pool cars
Ad hoc Office Services duties
Co-ordination of reporting and basic tasks in relation to our H&S and environmental policies
Ideally the candidate will have experience in facilities management/office services
Excellent organisational skills
Possession of a full, clean driving licence
Basic ability in Outlook, Word and Excel
Some IT skills of advantage

110

Office Services Operations Manager Resume Examples & Samples

Coordinating workflow within the team, including prioritizing jobs and delegating duties to associates
Administrative - Performs administrative tasks, prepares monthly performance measures report for the customer and Novitex mgmt., and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures
Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site and remote staff
Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues, plan for employee growth and development
Personnel Management - Performs all functions in Workday/ADP to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination, performance reviews though the Novitex process
Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written
Excellent phone skills as frequently communications are via phone
Position may require Service Delivery Manager to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients
Understands and embrace core Novitex service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth
Minimum of 2 years supervisory/management experience; proven leadership experience, results oriented
Minimum of 3 years customer service experience
High School Diploma required, College degree or equivalent experience preferred
Computer/technology proficiency; working knowledge of Microsoft Office programs
Minimum of 1 year experience in a financial institution environment
Demonstrates good judgment under pressure, and works well in a multi-tasking
Effective written, verbal and phone communication skills; proven analytical skills
Excellent planning, prioritization and organizational skills
Experience with mail/package tracking and improving processes for maximum efficiency
Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations
Ability to stand, sit and/or walk for long periods of time with or without accommodations

111

Office Services Manager Resume Examples & Samples

Manages Daily Operations – Manages all aspects of the practice office One Team operations to ensure the highest levels of efficiency and customer satisfaction
Responsible for managing the delivery of all One Team services including administrative, hospitality, and office services
Maintains a thorough knowledge of all One Team support activities and best practices services consistently meet customer needs and expectations while complying with organization standards, policies, and practices
Responsible for all workflow management activities for One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
Manages client and vendor relationships including several outsourced service providers to ensure the highest levels of consistent and quality service delivery
Partners with Senior Manager of Business Services to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives
Collaborates with all service lines within Workplace Services to promote and facilitate cross-training and teaming; proactively builds a cohesive team by educating, sharing information, and providing updates
Fosters a positive, collaborative environment; meets regularly with direct reports to understand issues and assess workload, service challenges, and provide continuous, ongoing performance feedback. Defines clear business objectives and has the ability to guide the work of others using strong problem solving skills to address complex service challenges
Monitors various reporting tools to ensure compliance with operational policies and procedures (daily time reporting, overtime, etc.)
Manage Client Experience and Relationships– Delivers exceptional client experiences in all One Team Services while building and maintaining effective client relationships
Drives accountability for and creates a culture of understanding the needs of our clients; actively seeks to understand client feedback to continuously improve the client experience
Builds strong client relationships with local office leadership by understanding business needs, managing flawless service delivery, resolving issues, and bringing solutions for all One Team needs; leverages relationships as needed to seek conflict resolution as it relates to people or services provided
Serves as an ambassador for One Team services, educating clients and team members on service offerings and capabilities
Actively addresses service challenges by leveraging an understanding of client business needs and strong problem solving skills; proactively communicates issues, challenges, and solutions upwards to ensure successful service delivery and relationship management
Financial Planning and Analysis – Manages budget effectively through regular analysis and interpretation of key metrics including headcount forecast and reporting by period and overtime
Understands and prioritizes multiple competing financial interests to balance fiscal responsibility with the need to maintain the desired overall client experience and mitigate risks to our operations
Manages all operations of One Team to key financial metrics; provides regular reporting and analysis each period as well as ad hoc reporting as requested by leadership
Assists in the budget planning process as it relates to the One Team budgets and expense forecasting of items atypical such as capital purchases and increased maintenance spend
Responsible for proactively managing/leveraging resources to balance overtime requests with services provided
Analyzes monthly financial results and provides guidance/consultation to key clients and stakeholders
Evaluates compensation adjustments; reviews recommendations provided by Talent and makes appropriate adjustments for Senior Manager, Talent and Regional Operations Leadership review
Project Management – Acts as project manager responsible for overall planning, direction, coordination, implementation, execution, control and completion of specific projects
Leads the planning and implementation of projects including timelines, risk mitigation, resource allocation
Assembles and coordinates project staff
Manages project budget
Reports on progress to all stakeholders; project progress, problems and solutions
Provides direction and support to project team
Performance Management – Drives performance management process including annual goal setting, evaluations, and Year End review processes; works collaboratively with Senior Manager and Talent on performance management issues
Cultivates strong performance through coaching and performance management
Manages, leads, and mentors staff in carrying out daily operational and career development objectives and goals
Conducts performance discussions that foster trust and elevates performance of direct report
Writes effective performance reviews; demonstrating poise and professionalism in facing resistance or challenges
People Development – Serves as a role model and primary counselor to direct reports
Mentors, coaches and assists in the development of direct reports
Recruits and develops high performing talent; interviews, makes hiring recommendations and coordinates onboarding and training of new hires and transfers
Understands and assesses skill levels to recommend appropriate training and professional development; counsels and motivates direct reports to capitalize on their strengths and improve development areas
Leads and embraces change
Creates an environment that builds accountability for and commitment to meeting objectives; builds trust, confidence and credibility with direct reports, which includes the ability to exercise discretion when dealing with privileged, personal or confidential topics
8 – 10 years of relevant experience supervising others in a large corporate environment preferred
Excellent written and oral communication skills and attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
Ability to analyze/interpret difficult situations, and quickly make recommendations for resolution
Ability to develop strong working relationships with people of all levels
Ability to define and communicate clear business objectives and desired outcomes
Strong technical skills and solid understanding of MS Office
Ability to work independently and manage multiple priorities
Leadership skills; ability to proactively manage client’s needs, address crisis situations and manage change effectively

112

Manager, Office Services Resume Examples & Samples

Follow company’s process/procedures to ensure maximum efficiency
Lease planning for all company premises in respect of new acquisition, renewal and termination of tenancy agreement as well as negotiation on rental terms and conditions
Liaise with the building management offices on the day-to-day building services and property management issues
Manage all Manulife Cambodia’s office locations (HQ and Branches), making sure that utility system management is well functioned
Support new branches for the first move-in to make sure that the office is well equipped with the necessary non-IT equipment and supplies
Manage the effective utilization of office space standards are in line with Company guidelines and property renovation of new branch expansion to utilize the space effectively to cope with the company’s business development plans, space standard and operation requirements
Provide relevant proposals for space management requests and renovation required
Plan, budget and manage operational expenses to help achieve financial and business goals under Office Services
Provide efficient and cost effective, to comply with the corporate procurement policy, on the procurement, of promotional and offset materials, office supplies, equipment of non-IT communication facilities and other logistic services
Serve as point of escalation for vendor performance issues and/or contract breaches, supplier evaluate, analysis bidding and communicate with supplier to ensure the production goes as plan and follow the branding guideline
Support a roll out of procurement best practices within Cambodia
Managing the storage, quantity and the distribution/delivery arrangement of printed and promotional materials to staff and IAs between Manulife Cambodia are HQ and branches
Front desk support management
Support with travel arrangement (air-ticket and hotel bookings) and manage vehicle arrangement for Phnom Penh and provincial travels, Records in car logbooks the mileages, mission trip
Managing and allocating the stationary supplies to staff or department as needed
Managing company’s internal events (refreshment/lunch/dinner) i.e green celebration, staff induction, team building, internal workshop, and training course
Liaise closely with various departments and agencies to address problems & support in office services to ensure it meet the services level standard
Providing direct supports to Agency Department in term of logistics, handling and stock control of produced materials
Develop and maintain strong, effective professional relationships with internal customers to understand their business needs and align our services for better results in a rapidly changing/dynamic environment
Maintain files and records with effective filing systems
Working knowledge of office equipment
Good understanding of budgeting and project management
Possess positive and adaptable approach to problem solving
Attention to details and accuracy
Ability to work independently and work effectively under high pressure situations
Previous related experience pertaining to Office Management and negotiations

113

Office Services Administrator / Receptionist Resume Examples & Samples

Possess a professional welcoming manner
Have a flexible proactive attitude, team player, IT skills (Word, Excel)
Hold the ability to multi-task in a busy reception environment
Be flexible and able to provide holiday and sickness cover for job share partner as and when required

114

Office Services Administrator Resume Examples & Samples

Bachelor’s degree with 5+ years of Office Administration and Facilities experience
Key skills and abilities include change and communication management, coaching, influencing facilitation, presentation, communication, and problem solving
Property Management, Vendor Communications, Contracts
Manage equipment inventory, book travel
Must have computer skills, including Microsoft Word, Outlook, PowerPoint, and Excel
Ability to answer after-hours call if needed
A little about us

115

Division Manager Office Services Resume Examples & Samples

Degree in IT or Business field required
Master’s degree in Business Administration, Health or IT preferred
3-7 years of experience required

116

Clerk Senior Office Services Resume Examples & Samples

Pick-up and deliver U.S. Mail, co-mail and express packages
Ship, receive and track express packages
Prepare and meter outgoing U.S. Mail
Set-up, log and prepare sign-off sheets for certified, registered and express mail
Operate folding and inserting equipment
Program, set-up and operate high speed copiers
Perform daily preventative maintenance on copiers
Operate power paper cutter and drill press
Train new clerks and cross-train existing clerks
Handle customer requests, questions and problems
Excellent organization and communication skills
Ability to maintain a schedule and meet deadlines
People and team-oriented with a positive attitude
Knowledge of U.S. Mail and express package regulations and procedures
Knowledge of high speed duplication
At least 2 years’ experience in a related field
Ability to handle multiple tasks simultaneously and work under minimal supervision
Must be able to lift up to 70 pounds
Must have valid driver's license and good driving record

117

Team Lead-office Services Resume Examples & Samples

Supervise a five person team
Oversee two sites
Well rounded office service experience is required (copy, scan, print, switchboard and receptionist)
Form and maintain relationships with the team and the client
Answer and direct calls appropriately
Adhere to all safety procedures
Operating mailing, copy or scanning equipment
2+ years’ experience in a copy center supervisory position (copy, scan, print, switchboard, reception)
Ability to stand for long periods of time, bend, and lift up to 55 lbs
At least six months of customer service experience
Experience using copier, scanners, printers, reprographics
Proficient with Microsoft Word/Excel and Adobe
Lifting up to 50 lbs. with or without accommodations
Ability to effectively work individually or in a team environment

118

Senior Coordinator, Office Services Resume Examples & Samples

Responsible for the management, training & development of office services staff. Oversee staff scheduling, work assignments and dissemination of company information. Coordinate vacation/sick coverage
Generate monthly reporting on standard office services operations including trend analysis (UPS, FedEx, Messenger, etc.)
Manage and maintain mail room policies and procedures. Develop schedules, systems and processes for all incoming/outgoing deliveries, interoffice mail, bulk shipments, and messenger packages (daily manifests, mail system administration, mail metering/sorting, mail signatures, regional office information, etc.)
Assist with special project planning as needed including office moves, relocations, restacks and office clean-ups
Responsible for managing conference room set ups and special requests as provided by the Facilities team. Ensures work requests are responded to and completed within a timely manner
Coordinate resources and manages the tidiness and restocking of supplies in copy, pantry, and meeting areas. Maintain mailroom and office supply inventory. Order all mail room supplies (boxes, toner, bubble wrap, courier supplies, etc.)
Directly responsible for maintaining third party vendor relationships related to office services operations including courier and postal services. Administers and maintains all office services related service contracts/agreements and coordinate vendor requests for proposals (RFP's) as required
Provide and manage budgetary information for mail operations. Code/ process invoice and ensure timely payments to 3rd party vendors. Serve as the co-champion of all FedEx related inquiries and requests organization-wide
Coordinate shred/archive requests for the NJ office. Act as first point of contact and company administrator for archive retrievals/ submissions
Manage daily mail runs to/from NY/NJ offices via NBA shuttle and respond to shuttle service requests as needed
Maintain all office services equipment including postage meters, package tracking systems, etc. Place service calls and order cartridges and supplies for equipment as needed
3-5 years of office services experience
Must stay abreast of all changes that affect the delivery and processing of mail, including increases in postage rates, weighing and proper packaging regulations, handling suspicious packages, etc
Ability to exercise independent judgment/solid decision making skills, anticipate customer needs, service oriented, change goals and direction quickly; prioritize, take initiative and multitask; good oral/written communication, provides information in a clear/concise manner; good interpersonal skills; maintain and enforce the highest level of quality standards and customer service; manage high volume workload and meet deadlines; proven ability to interact effectively with all levels of employees
Ability to work overtime on short notice; flexible with work schedule
Experience in a high profile fast-paced media and entertainment company preferred

119

Office Services Team Lead Resume Examples & Samples

Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Switchboard, Mail Services, Print, Records, Shipping, Receiving
Complete multiple projects at one time
Take direction from manager
Participate in cross-training and perform other duties as needed
Perform other tasks as necessary / assigned
Keyboarding and windows environment PC skills required (Word, Excel, Adobe and PowerPoint preferred)
Previous experience managing or supervising a staff
Ability to motivate and develop team members
Experience coordinating/deploying work to employees required
Ability to resolve employee and customer concerns/issues
Strong organizational and administrative skills required
Ability to adhere and administer companies policies and procedures
Experience running mail posting equipment a plus

120

Office Services Supervisor Resume Examples & Samples

Manage the Office Services area. This includes the supervision of the Office Services staff as well as hands-on help with fulfilling the duties of the department to ensure efficient operation. Supports regional offices
Manage the facility security system (DSX). This includes managing the card access and photo badge system, issuing cards, notifying One Liberty Place of changes in employee status and card access changes, supervising door locks, and requesting assistance from the security system company in the event of system problems
Maintain the company key file and key access record/access cards. Monitors Digital Video Recording (DVR) system and provides information gathered from digital video searches as needed
Manage the supply inventory and delivery process that includes printing material to print/copy rooms and kitchen supplies to all kitchen areas. Supports regional offices with supply needs
Manage the maintenance and operation of office equipment and assist with purchasing supplies and furniture
Coordinate small (1- 3 people) internal moves and partner with external companies for larger moves
Supervises the file room operation and all document imaging using FileNet software. Develops and maintains document scanning procedures that include document retrieval and archiving, destruction of archived files, record retention projects, Iron Mountain services and maintaining record logs
Assists in preparing Safety, Emergency Preparedness, and Physical Security procedures and policies. Responsible for Black Box updates and retrieval of emergency information
Conducts “on-boarding” Safety, Physical Security, Emergency Preparedness and Business Continuity briefings for new employees
Provides information to management related to Disaster recovery and Business Continuity. Serves on Business Continuity Committee and Crisis Implementation Team. Assists in developing Business Continuity procedures
Coordinates with local vendors, including US Postal Service, to ensure contracts are in place for all facility supplies and services. Holds periodic meetings with vendors to review accounts
Perform other duties as required by position
High school degree required. Bachelor’s degree preferred
Two years’ experience in office management
Ability to communicate clearly, both orally and in writing
MPQCS Certification with the U.S. Postal Service (Mail Piece Quality Control Specialist) preferred
Ability to prioritize and organize multiple tasks
Proven ability to supervise and manage employees
Ability to lift 50 pounds
Must be reliable and punctual. Occasional overtime is required
Occasional exposure to highly pressured situations; will be faced with the need to prioritize and accomplish many tasks simultaneously

121

Office Services Administrator Resume Examples & Samples

The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the business/client, but accountabilities will include (or be equivalent in nature to) those listed below
To locally deliver a flexible administrative service to a diverse range of internal clients to a high standard. To include:creation of complicated documents in specialist ICT software, electronic filing systems, report writing, organisation of large events/courses
Good understanding of data management, including collection and processing
Relevant theoretical or organisational knowledge of systems, procedures and policies associated with operating an administrative service
Good knowledge of a wide and varied range of ICT software
Experience of working within administrative office systems/practices and providing effective flexible administrative support to various service areas
Demonstrable evidence of organising and handling data sets, of turning data into information and providing administrative output i.e. Word, Excel etc
Good at organising day to day workload in order to follow/meet a given brief
Experience and confidence in dealing with people and the ability to establish credibility at all levels of the organisation

122

Office Services Site Manager Resume Examples & Samples

Client Relations
Monthly Management Report Compilation & Review
Attend Monthly meeting with Client
Assist with Annual End-User surveys
Ensure conformance with Semi-Annual Client Survey
Assist in preparation, presentation, and review of Annual Reports
Serves as the principal liaison between DTI, the client's administration and DTI site employees
Provide excellent client service to all end-users at the site
Continuously look for opportunities to increase the efficiency of our operation
Seek opportunities to increase our capabilities and make recommendations to the key contact
Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Involved in marketing DTI's support service offerings throughout the firm, including orienting new client clients to the methods of operation at the site
Recruits and interviews potential DTI candidates for available positions at the site
Hire, train, manage and evaluate all personnel assigned to the site
Conducts training and performance reviews with all DTI site team members
Delegates tasks to Assistant Manager, Site Supervisor and Service Specialists in order to meet all commitments
Works with Site Supervisors and employees to meet their individual needs and career path objectives
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Maintain all records and reports pertaining to production and volumes at the site
Maintain a proper inventory of all office supplies required for the efficiency of all support services
Compiles and collects all information necessary to provide the client with monthly management reports
Reviews the P&L for the site, responsible for managing overtime and other costs associated with their site
Maintains a facility that is organized and meets tour quality standards at all times
Comply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
Directs in the orientation of client personnel to DTI's method of operation within the location
Conduct training and performance reviews with all DTI team members
Display high ethical standard, integrity, work ethic, and loyalty
High School Diploma or equivalent, Associate Degree preferred
Minimum of 2 years experience in a copy/mail service center environment or other service industry
Previous management experience in a client service oriented field
Ability to lift or move 40 lbs. or greater

123

Office Services / Receptionist Resume Examples & Samples

Be flexible to daily changing roles, responsibilities, and work locations
Have direct involvement in direct client communications
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the various DTI clients
Flexibility in schedule to accommodate operational needs

124

Coordinator, Office Services & Reception Resume Examples & Samples

Organize and manage the overall office
Act as liaison for building maintenance and repairs
Order, manage, and maintain offices supplies & kitchen pantry
Receive daily mail and package deliveries and distribute
Perform various administrative duties such as
Minimum of 2 years of successful and relevant coordinator/ administrative assistant experience
Ability to interact and work with staff at all levels
Ability to pay meticulous attention to details and possess well-developed organization skills
Ability to project professionalism over the phone and in person
Commitment to internal and external clients and customer service principles
Willingness to take initiative and to follow through on projects
Strong spelling, grammar, proofreading, and editing skills
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
Thorough knowledge of Google Suite (Gmail, Docs, Calendar)
Working knowledge of the internet

125

Office Services Floater Resume Examples & Samples

Two daily mail runs- pick up/deliver to all mail stops
Incoming/Outgoing mail
Deliver paper/toner to all Satellite Copiers
Deliver toner to mailstops for HP printers
Monitor and balance workload - between locations
Process/Deliver all Internal courier packages
Order paper and office supplies
Must have at least 1 year experience picking up/delivering mail
Must have knowledge of hardware in Copy Center (Multi functional Printers, Scanners and troubleshooting skills)
Muste have xcellentt communication and organizational skills
Maintain client confidentiality
Must have a valid driver's licence and a reliable vehicle

126

Office Services Administrator Resume Examples & Samples

Coordinate materials management with manufacturing partners to ensure on time, on quality, on budget execution of the projects she/he is working on with Project Manager
Connect with customers, establishing with them relationships and communication channels during project execution phases, to manage materials arrival, needed job documentation and proper logistics
Support Purchase Orders (PO) preparation and relevant system entry for approval process
Perform SAP system orders entry (customers and suppliers), manage materials and logistics / transportation activities thru SAP system
Track Suppliers/Plants components/parts manufacturing/delivery process with continuous follow up inside the SAP system, propose recovery plan and corrective action in case of need, supporting the Project Manager for the On Time delivery target
Contact external suppliers to ensure jobs material flow milestones are met by due date
Keep in contact with the GE Plants material planners to follow up materials delivery, escalate to Project Manager/Management in case of critical issues causing delay, check possible alternatives to overcome issues
Reporting – Responsible for creation of summary reports for jobs material status and discuss it with Project Manager
Invoicing – properly check in the system the correct issue of invoices
Support the field services activities with management of DPI, tools, materials necessary for site interventions
Prepare the Field Engineers activities price summary, submit it to the customer thru the right form and follow the customer approval process, with the aim of minimizing its timing, while discussing/fixing any administrative issue with customer
Support warehouse management, including small packing preparation, materials checking, shipment and reception
Support detecting productivity opportunities to deliver cost out goals
Bachelor degree in Electrical Engineering or Electrotechnical High School Diploma (preferred)
Capability to make networking inside a complex organization, being effective in communication and persistent in chasing goals are characteristic that will be developed in this role
Inter-personal skills to co-ordinate with personnel, clients, client representatives for Logistical and Operational Support
Good verbal and written communication skills in English language
Good Computer skills including Microsoft Outlook / Excel / Word
Excellent analytical and problem solving skills
EU work permit

127

Office Services Resume Examples & Samples

Create visitor and guest badges
Perform high volume copy center duties
Operate various digital, high-speed copiers
Troubleshoot jams and perform normal key operator preventative maintenance on machines
Monitor usage of materials and supplies and order as necessary to maintain effective levels
Sort and deliver mail, small packages

128

Executive Assistant, Global Office Services Resume Examples & Samples

Manage the day-to-day calendaring and overall schedule of the VP and others that the Coordinator directly supports
Partner with fellow support team members on inter-departmental initiatives and scheduling
Prepare expense reports on behalf of those that the Coordinator directly supports, inputting in to Concur in a timely and efficient manner
Follow-up on assigned projects to usher projects to completion
Aggregate vendor and partner listings
Coordinate contract execution and administrative management of files
Liaise with Finance on invoice tracking and remittals
Organize routing of COI forms per location/need
Responsible for the Google Team Drive submittals and organization
Assist in team budget tracking
Assignment of tasks to global team

129

Assistant To Supervisor of Office Services Resume Examples & Samples

Knowledge of Microsoft Office and web publishing software
Mathematical skills
Reading skills
Ability to operate postage machine
Ability to maintain and publish web-based documents

130

Cib-hfs Middle Office Services Resume Examples & Samples

Act as a single point of contact for a set number of clients providing high level subject matter expertise & resolution on inquiries
Ability to partner with members of Internal Global teams to manage the day to day delivery while enhancing client experience
Client facing experience, comfortable with all aspects of dealings with client facing
Strong MS office skills (Excel, PowerPoint, Word)

131

Office Services Representative Resume Examples & Samples

Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
Provide reception work such as answering telephones, taking messages and greeting visitors
Some computer skills preferred
Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
Close supervision involving detailed instructions and constant checking on work performance
Contacts are primarily within immediate work unit
Excellent customer service, professional attitude and appearance are a must
Ability to work overtime & meet deadlines
Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically

132

Office Services Manager Resume Examples & Samples

Supervises and coordinates overall administrative activities for the Office Services Team
Manages the reception area to ensure effective telephone and greeter responsibilities
Manages incoming and outgoing mail delivery; includes express and overnight
Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of the office facilities
Negotiates the purchase of office supplies and furniture, office equipment, etc
Supervises the maintenance of office equipment, including copier, fax machine, etc
Oversees the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
Participates, as needed, in special department projects
Manage the tagging and inventory of all Association fixed assets

133

Office Services Manager Resume Examples & Samples

Bachelor’s degree or equivalent preferred
Five to seven years of previous experience in office management
Previous experience in facilities management with building management desired

134

Office Services Manager Resume Examples & Samples

Facilitate and supervise issue resolution process achieving compliance with the Company’s policy standards. Respond to customer complaints exercising good service and judgment. Identify and recommend changes to improve efficiency while reducing cost
Oversee consistent maintenance and repair methods for all building components and maintain records
Oversee projects and supervise, plan and schedule activities of Office Services Coordinators, porters, handyman and other support staff monitoring tasks and projects to insure completion in a timely manner inviting office environment and building improvements
Enter, manage and evaluate status of all assigned tasks and projects in either HUB ticket system or Facilities Tracker to ensure timely response and execution communicating any concerns to Director
Produce reports from trackers to determine trends, plan workload scheduling and understand opportunities for improvement and change, make suggestions to Director
Operate with a sense of urgency in order to correct issues which impact our associates’ environment, and report all facility issues that are not immediately repairable to Director Office Services
Develop and manage routine processes and systems to ensure constant monitoring of office areas and processes
Facilitate and supervise moves of individual associates and departments as required. Update and manage office location tracking system
Oversee supply needs and ordering. Track usage and Weeks of Supply to determine the proper levels required and order scheduling to maintain appropriate levels required without overstocking
Track expenses by vendor, type, frequency and cost to provide reliable back-up for reconciliation of invoices and assist in managing budget
Experience in facilities management
Ability to train and develop team members
Experience with Microsoft Office applications and Google Suite
Ability to develop, implement and manage business processes
Strong organizational and professional skills; ability to effectively communicate, work with and support internal and external service providers and customers as well as supervision and senior leadership

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