Office Services Resume Samples

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NG
N Gutkowski
Neal
Gutkowski
8450 Effie Points
Phoenix
AZ
+1 (555) 364 5680
8450 Effie Points
Phoenix
AZ
Phone
p +1 (555) 364 5680
Experience Experience
Boston, MA
Office Services Supervisor
Boston, MA
Windler-Nolan
Boston, MA
Office Services Supervisor
  • Create, propose & maintain annual OS expense and capital budgets
  • Supervise OS receptionist & admin; conduct annual reviews and performance assessments
  • Propose & coordinate renovation projects, furniture reconfigurations, and ongoing office maintenance
  • Liaise with Building Ownership and/or Property Manger on issues relating to the 390 building and parking areas
  • Coordinate office maintenance with select vendors
  • Provide back-up support to Aspen Grove Café
  • Advises Manager of anticipated problems
Detroit, MI
Office Services Manager
Detroit, MI
Heaney, Hirthe and Schinner
Detroit, MI
Office Services Manager
  • Supplier Management - Managing suppliers to perform contracted activities. Includes Vendor Governance and procurement activities
  • Process Management - OE process and tools for documentation of service processes. Utilizes tools to identify improvement opportunities
  • Financial & Performance Management - Responsible for budget creations and adherence to budget (Capital and OPEX). Responsible for meeting overall service SLAs
  • Develop team including goal setting, touch bases, performance reviews and hiring
  • Ensure office services and reception requests are being handled according to expectations and with necessary urgency
  • Supervise staff ensuring optimization of resources, vendors, and budgets in relation to grouping work, proposals and invoices within staff’s approval limits
  • To create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers
present
Philadelphia, PA
Office Services Administrator
Philadelphia, PA
Lindgren-Kautzer
present
Philadelphia, PA
Office Services Administrator
present
  • Assist with and provide input to special projects as identified by the team and Manager
  • Support warehouse management, including small packing preparation, materials checking, shipment and reception
  • Perform SAP system orders entry (customers and suppliers), manage materials and logistics / transportation activities thru SAP system
  • Provide administrative support for Operations Management and Sales
  • Prepare agendas and make arrangements for meetings
  • Provides back up for ID badge system: takes employee pictures and orders badges from production
  • Support the field services activities with management of DPI, tools, materials necessary for site interventions
Education Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
Florida International University
Bachelor’s Degree in Initiative
Skills Skills
  • Attention to detail; reliable and dependable
  • Excellent organizational skills; detail oriented with the ability to multitask
  • Strong time management skills; ability to handle multiple concurrent assignments
  • Ability to learn quickly
  • Excellent communication skills
  • Knowledge of Microsoft Office
  • In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and hoteling services
  • Ability to learn and use Ernst & Young Reserve and Ernst & Young Workplace system tools
  • Maintain the highest level of professionalism while demonstrating a friendly and cooperative attitude
  • Ability to perform in a fast paced environment
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15 Office Services resume templates

1

Coordinator, Office Services Resume Examples & Samples

  • Create shopping carts for quotes/invoices in SRM. Includes the creation and maintenance of Blanket Purchase Orders that cover multiple periods and payments
  • Work directly with managers and vendors to resolve issues and outstanding invoices
  • Assist in the organization of Shopping Cart/Purchase Order tracking to ensure timely payment and reduce outstanding invoices
  • Review complex invoicing (from such vendors as copiers and mail services) for accuracy and proper allocation
  • Assist departmental managers with Cost Center breakdowns, GL Account Codes and description clarification
  • Responsible for any ad-hoc analysis, reports, projects, and other duties as assigned
  • Position requires 1-2 years related experience
  • Bachelor’s Degree in Accounting or Finance required
  • Proficient in Microsoft Office and Excel
  • Knowledge of accounts payable, accounts receivable and maintaining general ledgers
  • Ability to work independently with excellent organizational skills
  • Ability to maintain confidentiality concerning financial files
  • Ability to maintain a high level of accuracy in preparing and entering financial information
  • Knowledge of SAP is a plus
2

Supervisor, Office Services Resume Examples & Samples

  • Lead, motivate, and retain a team of high performing employees; continuously recruit, select, hire, and on-board the best talent; communicate performance goals to employees and provide coaching to behaviours that help achieve those goals; recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
  • Oversee day-to-day operations of the switchboard and reception team
  • Prepare staff schedules, ensuring coverage during hours of operation
  • Must be available 7 days a week to manage employee absences and appropriate schedule updates
  • Manage staffing and supply costs to payroll budgets
  • Review and update departmental training documents and as appropriate
  • Reporting and tracking to resolution any issues with phone systems
  • Directing pertinent communication regarding events to staff
  • Managing and reporting on customer complaints
  • Achieves results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
  • Oversee building passcard and office key maintenance
  • Support the reception desk by welcoming and assisting visitors (customers, clients, employees, vendors)
  • Support the switchboard team by answering and directing inbound calls
  • Support the mailroom operations by managing inbound and outbound parcels
  • Manage office paper and kitchen supplies, ensuring departments are always adequately stocked and organized
  • Bilingual (English/French) preferred
  • 3-5 years supervisory experience in a high paced environment, preferably in a call centre, switchboard or customer service position Fluency (both written/oral) in French and English
  • Demonstrated ability to motivate, co-ordinate and supervise multi-disciplinary groups of staff and the ability to review performance measures and the ability to work productively in a team environment
  • Ability to sit at a desk for long periods of time
3

Senior Specialist, Office Services Resume Examples & Samples

  • Lead and develop junior office management cast members to deliver the work
  • Manage external suppliers to provide the best and the most cost effective services and products to Shanghai Disney Resort
  • Work with internal partners, such as IT and HR, to deliver the best services and experiences to the users of the offices
  • Manage the day to day operations of Shanghai Disney Resort’s offices to ensure the offices are professional, safe, clean, tidy, efficient, and environmental friendly
  • Maintain and update the office policies as needed
  • Manage seating plans for Shanghai Disney Resort cast members as well as visitors
  • Orchestrate office moves, including all the set ups of new offices, as needed
  • Collect regular feedback and provide improvement suggestions for the offices
  • At least 8 years of practical working experience in office management or operations management, preferably gained in Multinational Companies in China
  • Leadership experience exposure
  • Fluent in both spoken and written English and Chinese
  • Excellent interpersonal, communication and presentation skills, and a good team player
  • Ability to work in diverse cultural and high-pressure environment
  • Ability to prioritize the work under tight timeline
  • Proactive, positive, forward thinking, goal oriented
  • Excellent computing skills (e.g. Microsoft Office (Word, Excel, PowerPoint, Outlook) required
4

Office Services Resume Examples & Samples

  • Manage various H&WS functions at Ernst & Young sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
  • Understand and operate local office equipment, including audio and visual equipment and inventory
  • Hand deliver mail to the post office, as needed
  • Ability to lift up to 30 pounds
  • In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and hoteling services
  • Ability to learn and use Ernst & Young Reserve and Ernst & Young Workplace system tools
5

Coordinator, Office Services Resume Examples & Samples

  • Minimum of 3 years of experience and demonstrated success in positions of increasing responsibility
  • Previous experience in a similar customer support capacity in a dynamic company
  • Excellent communication and interpersonal skills, both written and verbal
  • Must be highly organized, accountable, and able to multi-task effectively
  • Extreme attention to detail with respect to data and communications
  • Able to meet critical deliverable deadlines while maintaining quality of work output
  • Ability to excel in a fast, team-based environment
  • Experience with MS Windows including Outlook e-mail and calendaring functions, MS Word, MS Excel and spreadsheets
  • Will be trained to use Zendesk work ticketing system and Archibus system
6

Office Services Supervisor Resume Examples & Samples

  • Create, propose & maintain annual OS expense and capital budgets
  • Supervise OS receptionist & admin; conduct annual reviews and performance assessments
  • Propose & coordinate renovation projects, furniture reconfigurations, and ongoing office maintenance
  • Work with appropriate internal & external contacts to develop, maintain & comply with all relevant safety standards
  • Liaise with Building Ownership and/or Property Manger on issues relating to the 390 building and parking areas
  • Coordinate office maintenance with select vendors
  • Develop & maintain Office Services policies as needed
  • Provide back-up to OS team as needed; reception, mailroom, event planning & execution
  • Provide back-up support to Aspen Grove Café
  • Ability to communicate effectively and with a sense of urgency
  • Advises Manager of anticipated problems
  • Participate and lead regular team meetings
  • Provide high level of customer service
  • Provide back-up support to Manager Employee Housing/Office Services
  • Assist in transportation of fleet vehicles for repair and maintenance
7

Office Services Technician Resume Examples & Samples

  • Be familiar with Cushman & Wakefield policies and procedures and Symantec policies and procedures as they relate to your position and job description
  • Ensures the efficient and effective organization of the office and administrative operations of the facility
  • Dress in a neat and professional manner whenever you are on the property, even off-duty
  • Check the BIG work order system website a minimum of twice daily for assigned work requests. Complete all assigned requests by target ECD
  • Know your assigned procedures for various emergencies and respond accordingly should they occur
  • Address work requests as assigned on a timely basis, completing requests within the assigned SLA (service level agreement)
  • Check primary conference rooms, leased space, computer labs and common areas daily as assigned, and inspect facilities informally for carpet stains, marks on walls that need touch-up, damaged or stained ceiling tiles, bent or broken window blinds, etc
  • Prepare regular report for Facilities Manager, with updates on visitor and mail volumes, site inspections, operating efficiency opportunities, current status of any projects, etc
  • Work with Facilities Manager, Space Planner, and Facilities Technicians to coordinate and carry out moves, re-configurations, and furniture requests
  • Inspect a portion of the facility each day, so that the entire facility, inside and out is inspected on a monthly basis
  • Respond in a professional and courteous manner in carrying out your assigned duties
  • Attend bi-weekly staff meetings; Observe safety procedures; Try to maintain an accident-free safety record
  • Maintain good attendance, on time, with minimal absences
  • Handle all incoming & outgoing mail/ shipping, and associated logs
  • Managing the reception desk and all associated functions: forwarding incoming phones calls, greeting & signing in guests
  • Controls access to the site as outlined in the Client’s formal method of controlling access. At Client’s sole discretion, access may be denied when deemed appropriate (Issue employee badges and building access cards)
  • Manage all vendor, contractor, property management efforts including, but not limited to, maintenance efforts and on-site services
  • Place and track orders for office supplies (including Fax and Copy supplies)
  • Act as local Facilities liaison for all building issues (Security, HVAC, and Electrical, etc) including off-hour emergencies/coordination efforts
  • May be responsible for billing, invoicing, work order tracking, and purchasing
  • Performs other support duties and functions as assigned by your Manager
8

HBO Manager, Office Services Resume Examples & Samples

  • Supervise three Office Coordinators
  • Supervise contracted security personnel and outside vendors
  • Manage the Facilities budget
  • Oversee mandated Santa Monica Clean Commuter program. (Tracking, Quarterly meetings, annual survey, etc.)
  • Manage office set up, move coordination and space planning
  • Provide courtesy card and parking cards to new tenants, temps, and interns
  • Establish and maintain vendor relationships
  • Manage vendor service requests (carpet cleaning, scrim, etc.)
  • Manage office supplies including inventory control and cost control
  • Manage Canon copier fleet
  • Oversee ergonomics program
  • Provide A/V support for office
  • Partner with internal departments to accomplish required facility services. Maintain effective working relationships
  • Carry out policies and procedures concerning safety, administrative requirements, and related training
  • Handle certificated of Insurance and permits as needed
  • Act as BCP backup
  • Support Director as needed
9

Coordinator, Office Services Resume Examples & Samples

  • Familiaritywith production equipment and shipping procedures
  • Abilityto lift and move 50 pound boxes
  • Mustdemonstrate accuracy and very close attention to detail at all times
  • Maintaina professional appearance and demeanor
  • Preparingoffices and workstations for new hires
  • Handy: hang pictures and TV's on a wall
  • Assistwith general appearance of office, including walk around, compiling checklistformaintenance issuesand placing maintenance requests with building management
  • Proficiencyin Outlook, Word & Excel
10

Office & Services Co-ordinator Resume Examples & Samples

  • Assist with any reorganisation of the office layout by communicating closely with the production teams and coordination of necessary supporting activities
  • Coordinate services in the building and look for continuous improvements under the guidance of the Associate Office and Facilities Manager
  • Organise pop-up kitchens, monitor usage, co-ordinate staff feedback and give recommendations for changes to the service as needed
  • Coordinate English lessons, physiotherapist appointments and other employee benefits as required
  • Be responsible for the mobile phone policy and purchase new mobile phones as required by the Associate Office and Facilities Manager and monitor the cost and the usage
  • Monitor the taxi shuttle service and give recommendations for changes to the service as needed
  • Maintain the staff Honesty Box in conjunction with the caretaker, ordering and monitoring stock as required and liaising with the Assistant Accountant to ensure compensation is received items taken
  • Provide interim reception cover as required
  • Provide administrative support as required including coordinating travel arrangements and other tasks
  • Ad hoc projects or tasks as directed by the Associate Office and Facilities Manager
  • Assisting, and direct liaison, with the Associate Office and Facilities Manager for ad hoc requests and issues as requested
  • Liaison with IT, HR and the rest of the Management Support Team as needed
  • Liaison with Production as appropriate. This will involve a willingness to communicate with production staff, engage with the business and the people who are involved within it
  • Computer literate with extensive knowledge of all Microsoft Office applications is essential
  • Attention to detail and confidentiality are essential
  • The role holder needs to have the desire to work with people and have good verbal and written communication skills and to strive for high standards
  • 2 years + experience in a similar office support role would be desirable
11

Coordinator, Office Services Resume Examples & Samples

  • Maintain department files to include project files, permit applications and real estate lease files; update and maintain Facilities department vendor contact list for each project
  • Working with the project managers prepares correspondence for contracts, application filings, and landlord tenant improvement reimbursements, etc
  • Update and maintain weekly project team meeting notes; construction project schedules and project assignments
  • Prepare presentation materials using PowerPoint and/or Visio
  • Assist the Facilities team in organizing meetings, i.e. securing conference room bookings, visitors building access
12

Office Services Representative Resume Examples & Samples

  • Receive and sort mail and deliver mail, X-ray all incoming packages
  • Distribute mail to appropriate recipients or departments
  • Maintain record of incoming mail
  • Ensure delivery of outgoing mails to courier or post office
  • Stock sodas milk and pretzels twice per day
  • Routine printer checks, change toners, load paper
  • Assemble new hire kits and support periodical inventory count
  • Count and record inventory items
  • Perform data entry activities pertaining to incoming and outgoing mail
  • Maintain adequate mailroom supplies
  • Process outgoing USPS mail
  • Perform daily sweeps for outgoing mail
  • Set-up new internal UPS accounts
  • Arrange for courier services to deliver packages
  • Replenish supply of post office forms
  • Record postage meter readings on a daily basis
  • Maintain postage and ensure postage supply, create Ups labels for daily outgoing pouch and some shuttle responsibilities
  • One (1) year of relevant mail services experience in a corporate headquarters environment or equivalent work experience preferred
  • Accountable for responsiveness to staff needs and appropriate action according to standards
  • Must demonstrate commitment to the company through attendance
  • All records should be well documented and in sufficient detail to re-create events and respond accurately inquiries
  • Have good organization skills able to handle multiple projects simultaneously
  • Be a resourceful problem solver
  • Have the ability to communicate well with people at all levels both within and outside the company
  • Ability to pay attention to details and be organized
  • Commitment to "internal client" and customer service principles
  • Ability to handle multiple tasks in a fast paced environment
  • Must have legal right to work in the U.S
13

Director, Office Services Resume Examples & Samples

  • Own and manage all real estate & facilities projects either through facilities team or external vendors as required
  • Set annual budgets and manage associated expenditure within approved budgets
  • Manage external vendor relationships
  • Drive best in class service delivery and act as the internal subject matter expert and trusted adviser to the business
  • Ensure that facilities are maintained in a clean and safe manner at all times
  • Ensure sufficient staffing; hire and train staff as necessary
  • Ensure that basic regular daily, weekly, monthly, and annual office services tasks are satisfactorily adhered to
  • Utilize electronic/web-based applications and other resources to manage and monitor staff responsiveness to work tickets, to identify problems, trends, and to fashion changes in procedures as necessary to address issues
  • Manage and monitor the purchasing and utilization of janitorial and other supplies purchased for the maintenance operation. Establish and maintain methods to manage, monitor, and maintain supply, equipment and tool inventory
  • Acquire and possess a thorough understanding of facility-related governmental regulatory requirements
  • Maintain fire safety compliance at each facility, boiler maintenance, construction management and bid process to completion
14

Supervisor, Office Services Resume Examples & Samples

  • Lead the facility support staff
  • Manage facility vendor relationships
  • Owns P&L purchase order processing and management for local site
  • Provides executive assistant support to office of Vice-President
  • Supports business metrics reporting where needed
15

Office Services Manager Resume Examples & Samples

  • Supplier Management - Managing suppliers to perform contracted activities. Includes Vendor Governance and procurement activities
  • Process Management - OE process and tools for documentation of service processes. Utilizes tools to identify improvement opportunities
  • Financial & Performance Management - Responsible for budget creations and adherence to budget (Capital and OPEX). Responsible for meeting overall service SLAs
  • Client Relationship - Responsible for client satisfaction of services. Understands client needs in order to develop processes/tools to meet
16

Trainee, Office Services Resume Examples & Samples

  • Ability to establish and maintain effective relationships with other management staff and employees
  • Able to adapt to quickly changing business needs, with emphasis on multi-tasking
  • Follows through with all tasks, assignments and job duties in a timely manner
  • Must be self-motivated with excellent problem solving skills
  • Work with Department to assist with specific projects within the functional area
  • This position will require good dependable transportation and a clean driving record. The selected candidate will be required to travel to various VF locations on a daily basis
  • Ability to climb a ladder and lift 30lbs-50lbs
17

Office Services Representative Resume Examples & Samples

  • Stocks copy paper, toner, performs minor maintenance and manages outside service calls on office machines (copiers, faxes, printers, paper shredders)
  • Maintains the supply and freight areas ensuring they are clean and neat
  • Receives, sorts, distributes incoming and outgoing mail and packages
  • Supports staff with miscellaneous requests (package preparation, shipping cost calculation, office supply procurement, paper shredding, UPS account creating and usage, etc)
  • Stocks coffee machines, condiments, and break room supplies. Stocks self-help cabinets with surplus office supplies
  • Delivers new hire kits
  • Makes sure copy areas and kitchens are clean and well stocked, and equipment is fully functional
  • Inspects vending machines daily
  • Uses computerized tracking system to record all packages and shipments entering and leaving the company
  • Updates the mailroom carts and seating plans periodically
  • Supports facilities technicians, management, and provides backup for receptionist
  • Performs functions in a manner that complies with applicable regulations and protects staff health, safety, security, work life quality, and the environment
  • Follows policies, procedures and practices to ensure effective performance of departmental responsibilities
  • 1 year of relevant mail services experience in a corporate headquarters environment or equivalent work experience
  • Must occasionally be able to work overtime, including weekends and holidays
  • Have good organization skills, able to handle multiple projects simultaneously
  • MS-Office, package tracking software experience preferable
18

Director of Office Services Resume Examples & Samples

  • Oversees and manages all processes, activities and relationships with key suppliers, vendors and contract manufacturers; negotiates contracts
  • Supervises office services staff provided by vendor
  • Monitors all HVAC requests and maintenance
  • Designs and implements office best practices by establishing standards and procedures; measuring results against standards; making necessary adjustments
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Ensures compliance with corporate purchasing programs
  • Oversees all office construction and remodels
  • Serves as main contact for all office needs
  • Liaises with building management
  • 7-10 years of relevant experience, preferably for a media/publishing company or similar
  • Must have significant experience managing vendor relationships and negotiating contracts
  • Must have experience managing budgets
  • Strong interpersonal skills and customer service skills
  • Ability to work effectively with all levels of management
  • Strong negotiation skills
19

Office Services Representative Resume Examples & Samples

  • Manage various H&WS functions at a downtown EY site, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
  • Provide reception coverage on heavily utilized phone line
  • Support key office leadership with administrative tasks including external client interfacing
20

Office Services & Employee Housing Resume Examples & Samples

  • Manage facilities for Broomfield office
  • Accountable for Office Services Department expense and capital budgets of approximately $12M
  • Manage Office Services Supervisor and Lead; this includes conducting annual reviews and performance assessments
  • Work with internal stakeholders to solve complex office space requirements
  • Responsible for relationships with outside vendors and contract creation and compliance
  • Review and approve office supply requisitions
  • Project Manages and Adapts Office Services department plans and priorities to address resource and operational challenges
  • Manage CO employee housing vendor
  • Review lease documents and manage the internal approval of same through the legal, accounting and executive departments
  • Support Sr. Director of Employee Housing with projecting housing needs, sourcing / appraising new housing opportunities, budgeting, monthly financial statements, site records
  • Work with housing vendor on marketing strategy for off-season occupancies
  • Support employee housing capital improvements
  • Ability to work under pressure, handle multiple tasks and meet deadlines as required and balance competing priorities
21

Cib-middle Office Services Client Facing Team Leader VP-brooklyn Resume Examples & Samples

  • Act as lead client point of contact for escalated Middle Office client inquiries providing high level subject matter expertise to the client
  • Partnering with the client service team to provide holistically coordinated communications with the client and manage client change where beneficial
  • Deep bench of experience working in Hedge Fund Admin, within a buy side organization/asset manager or Operational Client service role with subject matter expertise covering Front office support through Back Office (10-15 years)
  • Extensive client facing experience, comfortable with all aspects of dealings with client management
  • Self Starter with quick learning ability possessing strong verbal and written skills and strong ability to build professional relationships with senior partners internal and external
22

Office Services Manager Resume Examples & Samples

  • Great customer service attitude and attention to detail
  • Excellent leadership ability, team building skills, organization skills, and follow up
  • 5+ Years of experience in Office Services, preferably in the retail industry
  • Ability to delegate responsibilities and multi-task/shift gears quickly under pressure
  • Good understanding of MEP building systems
  • Proficiency with Microsoft Excel, Word and Outlook (Calendar)
  • Working knowledge of Service Channel is a plus
23

Office Services Lead Resume Examples & Samples

  • Train new employees on policies and procedures
  • Cultivate and sustain relationships with vendors to provide for internal office needs, including maintenance of equipment and facilities
  • Communicate with Office Manager to ensure compliance with office standards, as well as make recommendations for needed repairs and service
  • Ovesee the prrocess high volumes of incoming and outgoing mail. Deliver mail and packages throughout the internal location, following applicable distribution procedures
  • Assist with reception coverage, including managing multiple phone lines and visitor check-in
  • Oversee maintenance and supplies for company-owned corporate housing
  • Schedule and set up internal meetings and events, assisting with food and beverage needs
  • Maintain supply locations
  • Relocate furniture and equipment as needed
  • 4 to 5 years’ experience in a facilities or operations role
  • Excellent computer skills including Word, Excel and Outlook
24

Office Services Resume Examples & Samples

  • Assisting in keeping the office clean, wiping kitchen counters, cleaning glass, hanging pictures and tidying rest rooms areas
  • Monitor the supply room and kitchen to ensure supplies are stocked and counters/shelves in order
  • Periodic Trash Removal
  • Responsible for workstation set up for new hires (office supplies, etc.) & clean out workstations when employees leave
  • Other office maintenance duties as needed
  • Maintain the highest level of professionalism while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying the needs of the office
  • Ability to work occasional overtime as needed (Potential Saturdays)
  • Attention to detail; reliable and dependable
  • 1+ year in an office environment
25

Cib-middle Office Services Resume Examples & Samples

  • Acting as the sole point of contact for all Middle Office client queries, middle office functions and deliverables with a focus on all valuation and pricing related client queries
  • Working with various internal teams to remediate any escalated items on a timely manner, ensuring agreed upon client deliverables are met as expected within the agreed upon SLAs
  • Establish and maintain a close working relationship with the client, developing a keen sense of the client’s business model, service needs and priorities, allowing the candidate to create and foster a proactive dynamic working relationship with the client
  • Perform root cause analysis for escalated items from internal teams as well as client raised inquiries, providing tactical and strategic solutions for prevention of issue recurrence
  • Partner with client service teams to help change client behavior, if required
  • Ensure all day to day inquiries are dealt with within required SLAs and escalate issues to the team lead
  • Meet with client contacts in person on a periodic basis along with client service
  • Market data experience (securities pricing, reference data, asset servicing). Asset knowledge related to all listed instrument classes as well as OTC derivatives (OTC Options vanilla and complex, Vol/Var Swaps, IRSW, CDS, etc)
26

Senior Office Services Representative Resume Examples & Samples

  • Responsible for making reservations which will include workstations, conference rooms and partner offices
  • Generate reports and send out auto release communications to KPMG individuals regarding their reservation status. Release spaces as needed
  • Answer high volume phones and respond to all email requests regarding space in a timely manner
  • Setting up of existing and new profiles as needed utilizing the hoteling reservation program
  • Serve as a point of reference for client service staff and visiting employees and be able to direct them to their appropriate locations
  • One year corporate experience
  • Basic understanding of office equipment and Microsoft Office Suite applications
  • Ability to prioritize and multi-task with excellent time management skills
27

Senior Office Services Representative Resume Examples & Samples

  • Provide backup administrative and clerical support as needed
  • Minimum of three years of general office experience; preferably within a professional services firm
  • Proficient in Microsoft Office Suite applications, including Word, Excel, and Outlook
  • Familiarity with general office equipment and troubleshooting
  • Ability to lift up to forty pounds
28

Office Services Representative Resume Examples & Samples

  • Support various office operations including facilities, hoteling, mailroom, conference and catering, office equipment, supplies, reception, records, and others
  • Assist members of the operations team on various projects and other duties
  • Minimum of one year of general office experience; preferably within a professional services firm
  • Flexibility to work overtime, as needed
29

Senior Office Services Representative Resume Examples & Samples

  • Support various office operations as a floater including; conference services, reception, hoteling and mail services
  • Act as the local office new hire orientation coordinator
  • Serve as ambassador in the KPMG Welcome Center, partnering and providing back up coverage for the reception and hoteling teams
  • Cross train in other office services disciplines for greater adaptability in handling situations as they arise
  • Minimum three years of general office experience; preferably within a professional services firm or similar environment
  • High school diploma or equivalent; Associate’s or Bachelor’s degree from an accredited college or university preferred
30

Office Services Resume Examples & Samples

  • Manage all reprographic jobs for the Santa Monica, Colorado, and Chicago offices
  • Manage and operate production printers, copiers, and finishing equipment
  • Maintain the inventory levels of tabs and binding supplies for the Santa Monica and Pittsburgh offices
  • Troubleshoot equipment problems, placing service calls when needed
  • Set-up and take down conference rooms
  • Manage lightbulb inventory. Replace broken lightbulbs that the company is responsible for maintaining
  • Manage entire mail process and distribution of incoming packages
  • Maintain the shredding bins and request full bin pick-ups from the vendor
  • Help oversee office atmosphere, including cleanliness, safety and maintenance
  • Help assure office facilities are in good working order and supplied appropriately to meet the business needs of the particular area (e.g. meeting rooms, kitchen and other public areas)
  • Stock all printer and copier rooms with paper
  • Work with the Office Administrator to administer and procure office supplies and office maintenance and repairs to meet the needs of Wilshire
  • Assist other Wilshire office staff in working with landlord staff for day to day building and office security and maintenance issues
  • Assist with or lead special projects as they may arise
  • Contribute to the team effort by accomplishing related results as needed
  • Minimum one year of office service experience
  • Excellent organizational skills; detail oriented with the ability to multitask
  • Must be proficient in Outlook, MS Word, Excel and PowerPoint
  • Must be able to move and lift up to 50lbs. on a regular basis
  • Must be able to work standing up all or most of the time
  • Must be able to climb a ladder
  • Experience in copying and binding
  • Experience in a corporate environment
31

Senior Office Services Representative Resume Examples & Samples

  • Support various office operations including inventory and purchasing, facilities, meeting/catering management, office equipment maintenance, and other similar tasks
  • Conduct local office orientation for all new hires and transfers
  • Collaborate with office services team to provide daily customer support to our internal clients
  • Excellent written and verbal communication and presentation skills
32

Office Services Representative Resume Examples & Samples

  • Process and deliver incoming and outgoing mail
  • Maintain work and meeting space setup
  • Troubleshoot office copier and printer equipment
  • Order and stock general office supplies
  • Minimum one year of mailroom or general office experience with knowledge of Neopost postal equipment
  • Proficient with Microsoft Outlook
  • Ability to lift up to fifty pounds
33

Office Services Representative Resume Examples & Samples

  • Heavy phone responsibilities
  • Set up equipment in conference rooms
  • Monitor daily meeting activities and generate daily grid schedules
  • Minimum of one year of general office or customer service experience
  • Familiarity with general office equipment; including Video Conferencing
34

Office Services Administrator Resume Examples & Samples

  • Coordinate outgoing courier requests for local, national, and international deliveries, including inter-office; and receive, sign for, and track incoming couriers
  • Record incoming cheques and security certificates and hand-deliver to the Treasury and Securities departments
  • Collect and distribute mail and packages and process incoming and outgoing mail
  • Organize, order, and track office supplies
  • Monitor and distribute incoming faxes
  • Maintain copy paper stock on floors
  • Meet daily, weekly, and monthly department deadlines
  • Respond effectively to department related inquires in a friendly and professional manner via telephone, e-mail, and in person
  • Identify, initiate, and participate in process reviews and continuous improvement initiatives
  • Develop and maintain a high level of expertise and knowledge of the department functions
  • Assist members of the Office Services team, including Reception and Hospitality, as required
  • Assist with and provide input to special projects as identified by the team and Manager
  • Similar experience in a professional office environment
  • Ability to lift up to 50lbs
  • Strong and effective communication skills
  • Strong ability to problem solve and take initiative
  • Ability to demonstrate a collaborative and forward-thinking approach to process and role development and improvement
  • Strong organization and prioritization skills with the aptitude for tracking and efficiently completing multiple tasks with extreme accuracy
  • Intermediate knowledge of MS Office (Outlook, Excel, & Word)
35

Office Services Technician Senior Resume Examples & Samples

  • Evaluates streaming options for meeting user needs, and creates resolution in an effective, efficient manner. Manages video hosting and streaming client accounts, as well as creates and maintains a video streaming technology website, with support and troubleshooting options. Works with Partners Information Systems to develop and improve enterprise architecture, define video-streaming standards for the hospital. 20%
  • Maintains BWH Office Services Intranet website, reviewing and updating frequently to reflect current offerings of department, helpful links, contact information and important notices. 5%
  • Advises Manager on new technology trends and for cost-effective initiatives. Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors, maintenance of equipment. 10%
  • Runs the AV booths in the Bornstein Amphitheatre for all physician rounds, department head meetings and any other presentations held in Bornstein. Operates complex AV equipment, videotapes events, provides overflow for Town Meetings to Carrie Hall, accesses remote sites for projection, provides computer and video projection. Runs AV equipment in Zinner Conference Center. 10%
  • Provides video-taping and video-editing for medical rounds. Works as senior AV team member to implement the audiovisual and media encoding aspects of educational programs. Assigns and manages weekly video-editing assignments and reports to Manager. 10%
  • Directly assists Office Services Manager with all financial aspects of the department, including annual budget preparation, non-Capital and minor-Capital purchase requests, purchase order and requisition tracking and inventory. Required to have a full understanding of departmental GL codes and cost center activity. Proficiency with and knowledge of online account/tracking software such as PeopleSoft/E-Buy, Kronos, Vision and Hyperion. 15%
  • Delivers and sets-up AV equipment, including sound systems in various areas of hospital on campus as well as off-site for major events. 5%
  • Sets up and assists patients/staff with Skype and other videoconferencing tools. 5%
  • Fills in to schedule audiovisual equipment and services. Serves as a role model to all staff by complying with all policies and procedures in all areas of BWH Office Services. Other duties as assigned. 20%
36

Regional Director of Business Office Services Resume Examples & Samples

  • Develop A/R action plans and systems to improve billing and collection functions in accordance with regulations and policies for an assigned group of long term care centers
  • Monitor and direct all patient accounts receivable functions, including billing, collections, resident trust and Medicaid pending conversions
  • Monitor and develop action plans to reduce bad debt
  • Train, lead and develop Business Office Managers in revenue cycle operations at assigned facilities
  • Coordinate and prepare financial information for the external auditors and the annual audited financial report
  • Work closely with business systems analyst to ensure the proper upload and download of financial information in billing system
  • Ad hoc reporting as required
  • Monitor preparation of weekly and monthly patient trust reconciliations, including quarterly audits to ensure compliance with regulations and policies
  • Monitor accounts receivable aging reports and develop action plans to improve collection of aged accounts
  • Monitor and approve write offs and contractual adjustment requests
  • Monitor and ensure A/R clearing accounts are maintained on a timely basis
  • Develop trending reports and explanations for accounts receivable performance improvement
  • Prepare and submit reports on facility operation, as required
  • Attend and/or conduct meetings, as required, to carry out responsibilities
  • Attend corporate management meeting, as required
  • Ensure adequate preparation for, and participate in, regulatory compliance
  • Oversee Traveling Business Manager, as required
  • Embrace Consulate’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into one’s daily job function
  • Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
  • BS degree in Accounting, Business Administration or Finance preferred
  • Must possess three (3) years experience in Skilled Nursing Facility billing/collecting and patient trust accounting
  • Must possess two (2) years management experience in a health care business office setting
37

Office Services Lead & Marketing Coordinator Resume Examples & Samples

  • Assists with coordination and implementation of, trade shows, seminars, sponsorships, webinars, and other marketing campaigns led by respective department/office teams and marketing managers; Specific activities may include managing event registration, coordinating with local venues for F&B, AV requirements and other logistics, and on-site event support and coordination all aspects of invitation process, summarizing post event results and metrics, processing CPE
  • Coordinate approvals from legal, marketing (brand), and lines of business per requisite protocols as needed for advertising and other content
  • Coordinate with trade show / event organizers for exhibit space, logistics, etc
  • Handle distribution / ordering of marketing premiums and materials
  • Coordinate all VOC (Voice of Client) interviews for the Phoenix office
  • Maintains Marketing Databases
  • Update and maintain current client and prospect information and monthly sales opportunities, using the sales and marketing database
  • Serves as liaisons to Administrative function sharing knowledge of SalesForce.com and other marketing tools as appropriate
  • Perform client maintenance in related databases; updating contact data in the respective database from mail returns, email bounces and other sales and marketing activities
  • Solid understanding of marketing processes and tools to be able to effectively utilize them to successfully achieve marketing objectives and personal goals
  • Provides administrative marketing support for a variety of projects
  • Assembles and coordinates logistics and agendas for internal growth meetings including sending out invites, tracking responses/attendance ordering event marketing materials, prepare and assemble reports, procuring event sites, vendor negotiation, selecting and ordering menus and providing onsite support at event
  • May compose memos, transcribe notes, take minutes, and prepare meeting summaries from for internal growth meetings
  • Works closely with national and regional market, and understands the resources available in Shared Services
  • Prepares initial draft of presentations for a variety of uses including, RFP responses and proposals as part of new business development initiatives
  • Leverage national proposal database for relevant content
  • Prepares initial draft of proposal or presentation by working with marketing or practice counterparts to include appropriate content
  • May conduct internet and / or internal client research using IPM or other internal sources as needed to include information
  • Ability to utilize excel, word, power point systems
  • Ability to learn other platforms such as Salesforce.com
  • 1-2 year experience
  • Demonstrate ability to work independently
  • Ability to work effectively with all levels of employees and partners
  • Strong organization, prioritization, time management and interpersonal skills
  • Operates with a sense of urgency and with a precise attention to detail
  • Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists
38

Specialist, Office Services Resume Examples & Samples

  • Provide business driven support that is cost-effective, innovative, flexible, and responsive to change
  • Associates in Office Services are Manulife’s physical environment and providers of premium support services to Manulife business units, core values, and culture
  • This position will work with a team of associates that help oversee the property management, facility operations, and office related services
  • Act as a centralized contact person to coordinate facilities & utilities management and monitoring spending/payment are accurate and timely to the vendors
  • Manage internal and external vendors by providing leadership and direction to ensure accountability and agreed upon service levels are attained, and negotiate contracts
  • Monitor office expenditures (all branches) and handle all office contracts (rent, car rental, taxi, gasoline, and other services)
  • Perform basic bookkeeping activities and update the accounting system
  • Deal with customer complaints or issues
  • Assist in vendor relationship management
  • Making sure that all invoices of the business related are paid on time and accurately
  • Other tasks assigned by management
  • Experience with assisting difficult clients/members of staff
  • Proficient in quickly learning new computer databases/technology
  • Strong skills in balancing speed with accuracy
  • Ability to ask questions and learn from mistakes
  • Preference may be given to candidates who are able to speak, read and write English/Khmer fluently
  • Experience in customer service will be a plus
  • Knowledge of basic bookkeeping principles and office management systems and procedures
  • Outstanding knowledge of MS Office, “back-office” and accounting software
  • Organized with the ability to prioritize and multi-task
  • Associate’s/College degree; BSc/Ba in business administration or relevant field is a plus
39

Office Services Technician Resume Examples & Samples

  • Sets up sound systems/podiums/plasmas in various areas of hospital on campus as well as off-site for major events. 5%
  • Assists in other Office Services functions as assigned by Manager. 30%
  • Basic AV knowledge and computer skills
  • Experience in software, including MS Office Products/Adobe software
  • Must be able to prioritize workload
40

COO Office, Services Sales Resume Examples & Samples

  • Candidates can be located anywhere on the East Coast**
  • Responsible for analyzing and executing on strategic growth and innovative GTM programs, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals, risks and action plans for success at a strategic level
  • Strategic Customer Program Multi Year Transformation and Success Plan
  • Digital Engagement GTM and Execution Frameworks
  • S4HANA, Cloud, and Iot Growth Plans
  • Strategic Partner Alliances Collaborative Engagement Framework
  • One Service DBS Integration and Support initiatives
  • Lean and Simplification Initiatives to Drive Productivity and Efficiency
  • Governance and Management of Processes for the NA Services Sales COO organization -
  • Building and continuously improving an outcome focused management system
  • Cross Topic Action Plan Management
  • Strategy Execution Management
  • Services Strategy Execution Program Integration
  • Strategic organizational programs / Organizational efficiency
  • Mergers & Acquisitions
  • Oversight for Services Due Diligence and Post-merger integration as required
  • Assume the role of a central shared service provider for the E2E Field launch and execution of all strategic growth priorities; quickly assemble and coordinate a team located across multiple SAP geographies, on a project basis, to facilitate the successful launch and Field execution of growth imperatives
  • Implement a close looped process to drive adoption and scale with the NA Services Sales team to ensure launch success for all growth initiatives. Provide transparency of reporting and performance metrics post-launch to appropriate stakeholders. Proactively perform root cause analysis for underperforming initiatives and identify best practices to be incorporated back into the E2E launch process
  • Bachelors required, MBA preferred
  • A senior individual contributor roles with a minimum of 10 years of SAP services sales delivery experience across large, complex SAP transformational programs including P&L management of engagements between 5m and 20m USD
  • Responsible for analyzing and executing on strategic growth and innovative GTM programs, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
  • Solid understanding of strategic Go-To-Market design principles and requirements for successful Field execution
  • Proven ability to build strong relationships at every level of the organization and understanding how to motivate and influence individuals outside of their direct span of control
  • Ability to operationalize and continuously improve cross-functional processes and go-to-market setup in large organizations
41

Sales Director, Middle Office Services Resume Examples & Samples

  • Execute on assigned marketing and sales plan
  • Identify, qualify and pursue new business prospects
  • Generate proposals and quotes
  • Work with internal and external counterparts to close sales
  • Build and maintain credible relationships with prospects, clients and industry "Centers of Influence"
  • Develop and maintain a working knowledge of fund industry
  • Develop and support sales presentation and design
  • Create and manage sales pipeline
  • Analyze sales territory and provide strategic plan
  • Maintain contact with all firms in territory to uncover new opportunities
  • Participate in regular team sales meetings and training
  • Maintain and demonstrate understanding and knowledge of prospect's business needs and SEI's
  • B.S./B.A. in Finance, Marketing or related field
  • 5+ years of experience in the Financial Services industry
  • Knowledge of investment management middle office operations and technology platforms is required
  • Experience in managing sales process from lead generation to relationship management is a plus
  • Experience with Miller Heiman strategic selling process a plus
  • Adaptable to manage fast-paced, challenging sales environment
  • Strong analytical and critical thinking skills
  • Strong PowerPoint, Word, Excel and internet skills
42

Office Services Manager Resume Examples & Samples

  • Lead for all Office Services, Facilities, and Associate Services questions, concerns, and issues for the MPC, US headquarters in Franklin. Office services includes, cell phone management, reception, telephone answering operations, recycling, cleaning services, mail services, printers, secure storage, shredding, etc
  • Lead all office project proposals including justification, rationale, HSE impact, capital summary, financial summary, headcount analysis, capacity analysis, layouts, team composition, timelines and execution
  • Responsible for the Site Safety of the Mars Corporate Offices in Franklin, Tennessee
  • Team leadership experience
  • Experience in Facility, Office and Administrative Services Management
  • Experience in Office Safety
  • Effective Influencing, communication, and budget management experience
  • Experience managing capital projects
  • BA/BS Degree required
  • Three to five years facilities management experience in a large site required
  • Experience handling vendor evaluation, selection and management of a variety of outsourced services
43

Office Services Technician Resume Examples & Samples

  • Must have technical knowledge of audiovisual equipment and computer programs,
  • Must have MS Office as well as some editing software experience
  • Must have skills in all areas of Office Services, such as FEDX, UPS, mail handling, deliveries outgoing mail, Using Pitney Bowes equipment, Resource Scheduler for conference rooms, obtaining quotes for equipment and other OS skills
  • Ability to interact with all levels of hospital administration/professional staff to provide excellent service as is expected from BWH Office Services
44

Senior Office Services Representative Resume Examples & Samples

  • Support various office operations including office appearance and accommodations, mailroom, office equipment, inventory and stock supplies, answer incoming calls and filing
  • Greet and assist clients and guests
  • Collaborate with the team to provide daily customer support to our internal customers
  • Provide backup administrative and clerical support as assigned
  • Assist with various projects and other duties
  • Minimum two years of general office experience; preferably within a professional services firm
  • Ability to lift up to twenty-five pounds
45

Office Assistant, Office Services Resume Examples & Samples

  • Form 5 graduate or above
  • At least 2 years of relevant work experience
  • Experience in insurance industry is preferred
  • Punctual and self-discipline
  • Polite, good interpersonal skills
  • Responsible and attentive to details
  • Able to work under tight schedule
  • Willing to work overtime if required
46

Office Services Administrator Resume Examples & Samples

  • Updates and distributes the company telephone, vendor and mailroom directories utilizing MS Access and Lotus Notes
  • Updates the company organizational charts utilizing MS PowerPoint
  • Provides administrative support to the Office Services Supervisor and Corporate Facilities Manager; makes travel arrangements, prepares expense reports; creates spreadsheet reporting, and performs other general admin duties such as filing, distributing mail and processing department bills/invoices to A/P
  • Provides basic receptionist duties: greets and announces visitors and caterers, receives incoming and outgoing packages, works closely with Facilities Maintenance to facilitate emergency maintenance requests, call taxi cabs and order flowers as requested
  • Provides support and relief of switchboard duties: supports both internal and external customers by answering multiple phone lines, assists callers with titles and extension information, provides customers with location addresses and phone information
  • Provides back up for ID badge system: takes employee pictures and orders badges from production
  • Performs other related duties and assists with special projects as required
  • 2 or more years administrative experience; 1-2 years phone experience
47

Supervisor Office Services Resume Examples & Samples

  • Supports the daily operations of the department by actively assisting and providing direction to subordinates as required
  • Coordinates multiple operational tasks supporting the department
  • Ensures projects are completed on schedule following established procedures and schedules
  • Interviews, trains, evaluates and disciplines clerical/production staff
  • Provides work direction and guidance including coaching, professional development and training
  • Maintains harmony among employees and resolves grievances
  • Maintains up-to-date knowledge of current and future applications that relate to the operations and the business requirements of the department
  • Acts as a liaison between management, other departments, and subordinates
  • Facilitates communication between related departments and own department
  • Interfaces with outside vendors
  • Responsible for maintaining data quality and quantity through regular audits
  • Resolves errors and complaints from client departments and other managers
  • Assists manager/supervisor in researching, compiling and creating reports from databases and spreadsheets for management reports
  • Performs ongoing operational tasks for professional unit, as needed
  • Experience in a healthcare environment preferred
  • Knowledge of Business Practices with cash collections and controls desirable
48

Senior Manager Office Services Resume Examples & Samples

  • Leads effort to appropriately align Capital’s physical environment and services with CG’s culture, core businesses, other sites, and associate productivity considerations through organization-wide stewardship and guidance
  • Oversees management of vendor relationships, including the contract negotiation process; establishes, monitors and reports site, functional and/or project operating budget(s); able to effectively manage costs and budgets for the site
  • Demonstrates in-depth knowledge of specific functions of Office Services. Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting the department/business area
  • Maintains in-depth knowledge of Capital’s safety and security and business continuity response policies and procedures as well as external best practices and trends
  • Minimum 10 years’ experience in operational leadership with team leadership responsibilities, ideally in a building management related field
  • Ability to collaborate, develop / maintain relationships, plan processes and coordinate work among a diverse group of external third parties (including vendors, landlords, consultants and regulatory authorities) as well as internal business functions (legal, risk and compliance, purchasing, etc.) to enable effective and timely completion of business objectives
  • Ability to provide leadership and effectively plan and manage the work of associates to achieve results consistent with broad business objectives
  • Strong written and oral communication skills effectively applied to diverse groups and mediums
49

Office Services Supervisor Resume Examples & Samples

  • Budget development and management through forecasting
  • Fiscal oversight of the center in coordination with the Director
  • Fiscal coordination at the college level and with Fiscal Services to ensure all compliance with fiscal university procedures
  • Invoicing community partners for contract services
  • Coordination of graduate and undergraduate student assistant staff
  • Oversight of customer service
  • Problem-solving initial concerns presented by patients (including knowing when to seek the Director)
  • Interacting with building management, as needed
  • Purchasing materials for the center
  • Oversight of technology issues, including scoring programs, electronic medical record and Web site maintenance; and
  • Critical that the incumbent have good interpersonal skills and be comfortable interacting with patients, including children
  • Time management skills, and ability to multitask effectively and demonstrate flexibility is a must
  • Good organizational skills and excellent communication skills
  • Knowledge of Microsoft Office suite, Internet and e-mail
  • Ability to use and maintain electronic data (i.e., spreadsheets and/or databases); and
  • Ability to complete fiscal reconciliations
  • Experience in a clinical and/or medical setting or a master’s degree is preferred; and
  • Previous administrative office experience, budget management, staff management, public service skills, and the ability to prioritize tasks and take initiative will be expected
50

Office Services Manager Resume Examples & Samples

  • Manage time effectively to ensure tasks are handled accurately and on time therefore ensuring we deliver a high standard of work to the client
  • Flexible approach to work and use their own initiative
  • Develop effective working relationships with appropriate parties
  • Be a team player with good communication skills
  • Overcome challenging situations
  • Take responsibility for back office and front of house aspects of service delivery
  • Line management of Reception and Administration staff
  • Ensuring 100% compliance with contract specification and associated contract KPI’s
  • Assisting in preparation of monthly reporting and performance measurement of operational services
  • Assist the Site General Manager in Budget Management
  • Dealing with overtime payments
  • Managing absence and holidays for all staff
  • Responsible for clearing of the WIP report
  • Cost control of extra Client instructed works budget
  • Comply with all relevant H&S Regulations
  • Attend client meetings as required
  • Monitor and cost control of budget
  • Co-ordinate new starter information packs (complete confidentiality)
  • Undertake annual performance reviews of directly reporting staff
  • Ensure training records are kept update
  • Experience of a similar position in Office Services Management
  • Excellent communication and customer skills
  • Must have excellent leadership and organisational skills
  • Must be customer focused
  • Good financial acumen with an ability to analyse data and documentation with accuracy
  • Capable of influencing within cross functional teams
  • Analytical approach to problem solving, ability to influence others using own initiative in order to provide solutions to operational problems
  • Liaise with HR on any day to day staff issues
  • Experienced in data inputting
  • Degree qualified or equivalent
51

Office Services Manager Resume Examples & Samples

  • Bachelor's degree (BA/BS) from four-year college or university
  • Minimum of three years related experience or minimum of four years experience including two years of management experience or equivalent combination of education and experience
  • Previous supervisory experience required
  • Previous experience within the Real Estate industry preferred
  • None Excellent written and verbal communication skills. Strong organizational and analytical skills
  • Ability to provide efficient, timely, reliable and courteous service to customers
  • Ability to respond effectively to sensitive issues
  • Ability to calculate intermediate figures such as percentages, discounts, and commissions
  • Conducts advanced financial analysis. Ability to comprehend, analyze, and interpret complex documents
  • Proficient in Microsoft Office Suite products such as Word, Excel, Outlook, etc
  • Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required
  • Responsible for setting work unit and/or project deadlines
  • Errors in judgment may cause short-term impact to department
52

Assistant, Office Services Resume Examples & Samples

  • Prepare and edit correspondence, communications, presentations and other related documents
  • File and retrieve documents and reference materials
  • Conduct research, assemble and analyse data to prepare reports and documents
  • Establish and maintain calendars, deadline reminders and other related duties
  • Record, transcribe and distribute minutes of meetings
  • Monitor, respond to and distribute incoming communications
  • Interact with incoming visitors and external clients
  • Co-ordinate project-based work
  • Perform other tasks as required from time to time
  • Bachelor degree in related fields is preferred
  • Good knowledge of standard office administrative practices and procedures
  • Excellent verbal and written in English and Khmer
  • Good organizational, time management and problem solving skills
53

Office Services Manager Resume Examples & Samples

  • Supervise, train, and direct assigned staff in the performance of their tasks within the Space Planning, and Project Management Units; monitor adherence to project timelines to avoid backlogs, meet deadlines, and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures. Perform quality control reviews of subordinate’s work results. Provide appropriate feedback to staff
  • Serve as liaison with agency managers, high level executives, and vendors to manage and evaluate multiple simultaneous projects and/or teams to maximize staff potential and capacity in accordance with Project Management Methodology. Conduct research and participate on committees and projects for departmental initiatives as identified
  • Oversee the coordination of space planning projects which includes the generation of CAD drawings, tracking data, compilation of database records, and the manipulation of template files
  • Effectively (accurately, clearly, concisely and timely) communicate through written and oral presentations with agency staff, program managers and outside vendors to acquire and share information. Organize, conduct and attend meetings with various programs throughout the department and at various locations
  • Analyze data; develop/prepare written reports for management, including recommendations concerning work procedures, project management and other documents. Utilize PC computer based systems and alpha-numeric key board to produce work related materials
  • Review and approve new or revised equipment maintenance repair contracts; approve and monitor equipment maintenance schedules and recommendations regarding the replacement of machines; develop multi-year equipment replacement needs plans
  • Respond to afterhours emergency issues related to operations/resuming functions
  • Participate with Bureau cross-training, knowledge transfer and succession training initiatives. Document procedures and processes
  • Travel to central and district office Tax facilities as needed; weekend and/or multiple overnight travel may be required
54

Senior Manager, Office Services Resume Examples & Samples

  • Demonstrated leadership skills in managing teams, processes, and vendor relationships
  • Strategic thinker with strong judgement, problem solving and crisis management
  • Excellent interpersonal, communication, presentation and negotiation skills
  • Hands and/or management experience with mechanical, electrical, plumbing, security systems
  • Strong understanding of concepts and practical experience with planning, scheduling, project management, preventive maintenance, and reliability-centered maintenance philosophy
  • Knowledge of national building regulations, construction practices, safety regulations
  • Ability to produce quality deliverables and outcomes through strong attention to detail
  • Ability to drive project timelines to completion with a cross-functional team
  • Ability to be organized and simultaneously manage multiple projects simultaneously
  • Ability to analyze information and use logic, process, and creativity to address work-related issues and problems in a timely manner
  • Ability to negotiate and collaborate at an executive level
  • Ability to manage expectations and resolve problems
  • Ability to analyze and interpret financial data
  • 7+ years facility/office services management experience in corporate office setting
  • Experience building and leading teams in delivery of facility/office services
  • Proven record of success managing multiple services across multiple properties
55

Contingent Office Services Role Resume Examples & Samples

  • Cleaning and maintaining pantry areas in the space
  • Maintain inventory of office and pantry supplies and order supplies when needed
  • Prepares overnight deliveries, affixes postage to outgoing mail, and maintains records on postage
  • Assists with packaging of parcels
  • Provide backup coverage at reception desk
  • Meet and greet clients and visitors as needed
  • Perform other duties as needed including coverage for other business service functions at the site
  • Excellent written and oral communication
  • Desire to train across multiple job functions for increased utilization
56

Office Services Contingent Role Resume Examples & Samples

  • Maintain a clean and aesthetically pleasing reception area
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
  • Performs key ops procedures on office reprographics equipment
  • Receives, sorts and delivers incoming mail
  • Must be flexible with workweek and work hours availability; looking to hire for various shifts including 1st, 2nd, and 3rd
57

Office Services Contingent Roles Resume Examples & Samples

  • Answer telephones and transfer to appropriate staff member
  • Setup and coordinate meetings and conference rooms; clean conference rooms after meetings
  • Troubleshoots problems with reprographics equipment and places service calls as required
  • Maintain inventory of office supplies and order supplies when needed
  • Coordinates work orders, vendors, and purchase orders
58

Assistant, Office Services Resume Examples & Samples

  • Ensure the entire office is maintained at a high-level by conducting multiple sweeps of the space daily to ensure all areas are clean, organized, stocked with cafeteria/office supplies and professional in appearance
  • Order, organize and stock cafeteria, emergency and office supplies
  • Provide zero-defect print, copy and/or binding assistance to meet all deadlines
  • Receive, ship and track packages using on-line tools
  • Collect, process and distribute U.S. mail, interoffice mail and other parcels
  • Update and maintain various copy/print, shipping and supply logs accurately and consistently
  • Perform set-up, disassembly and general cleaning and upkeep of conference rooms for client and internal meetings; providing beverage/catering service and office supplies as needed
  • Manage copier issues, troubleshooting efforts and vendor service calls
  • Coordinate copy/print meter readings and reporting for billing purposes
  • Perform minor installation and maintenance tasks as required
  • Clear, clean and set-up new hire/transfer workstations
  • Provide Reception coverage for daily breaks, lunch periods and absences due to illness, vacation and for special project support
  • Serve on the Life Safety Team and assist with and participate in all fire life safety efforts
  • Job duties as assigned
  • Experience working in a demanding corporate environment, preferably professional services, with a minimum of 2 years experience; an Associate and/or Bachelor’s degree is preferred
  • Proactive, self-starter and confident in expressing new and creative solutions
  • Must have the capability to prioritize and juggle multiple tasks while remaining focused and productive under pressure
  • Accute attention-to-detail with a commitment to high-quality work
  • Ability to follow verbal and written instructions and ensure results to meet deadlines
  • Maintain a high-level of communication; flagging challenges and/or set-backs in advance of deadlines
  • Strong knowledge of computer software applications such as Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to work independently with minimal supervision and maintain a high-level of confidentiality
59

CIB Ops-middle Office Services Resume Examples & Samples

  • Manage the day to day efforts as related to the delivery of all functions to the client
  • Ability to dynamically identify areas of opportunity across the Global operational team processes and effect change to optimize through put while minimizing operating costs
  • Establish and maintain close working relationships with members of the client’s organization reinforced by recurring client meetings both in-person and via conference
  • Experience of working in Hedge Fund Admin, Prime Brokerage or a Broker Dealer Middle Office preferred
  • Self Starter with quick learning ability possessing strong verbal and written skills and strong ability to build professional relationships with partners internal and external
60

Office Services Manager Resume Examples & Samples

  • Responsible for facilities management, office services support and building management
  • Responsible for daily supervision of activities and all operations of office services, often including reproduction equipment, fleet, mail and distribution, telephone/PBX, meeting and presentation facilities, central files, messenger, supplies, and cafeteria
  • May be responsible for office facilities (layout, space planning, maintenance, lease, relocation) and grounds
  • Plans and coordinates office services and related activities, including the development and supervision of programs for the maximum utilization of services and equipment
  • Coordinates repairs, programming changes and installation of equipment to meet company needs
  • Assists in policy development and implementation
  • Manages arrangements for lease negotiation agreements, construction and maintenance/housekeeping
  • Manages staff who may specialize in one area
  • High school diploma and 5 years related experience, including a minimum of 2 years supervision of others
  • Associate's degree
61

Office Services Manager Resume Examples & Samples

  • Manage the Office Services Assistant
  • Process corporate bills
  • Stock and organize supply rooms
  • Provide backup support for reception and mail services
  • Assist colleagues with binding books
  • Assist Office Manager with various projects and events
  • Prior management experience
  • Prior office services and customer service experience preferred
62

Office Services Administrator Resume Examples & Samples

  • Reconcile invoices for AP and scan for errors
  • Coordinate and direct office services, such as records, personnel, and housekeeping, in order to aid others
  • Assist HR as needed
  • Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software
  • Track and process workman’s compensation issues with HR as needed
  • Maintains metrics such as safety, cost, contracting, and others
  • Sourcing, release purchase orders as directed
  • Verify receipt of services and enter into system
  • Assist with payroll
  • Supervise as needed
  • Prepare agendas and make arrangements for meetings
  • Must be proficient with Microsoft Product
  • Good organizational and clerical skills
  • Be proficient with computers
63

Head of Office Services Resume Examples & Samples

  • Overseeing Building Managers and Client Service Managers for all sites, as well as the Moves and Changes department and all departments that report into them (Runners, Reception, Security etc.)
  • Overseeing any major refurbishment projects, gaining buy in from senior managers, where relevant
  • Managing the Opex and Capex budgets, reviewing on a yearly basis and assessing any monthly under/overspend, investigating and adjusting accordingly
  • Reviewing supplier budgets on a regular basis and re-tendering when necessary to ensure Framestore is getting value for money from suppliers
  • Liaising with Infrastructure Engineers with regard to maintaining and renewing infrastructure systems (power, cooling, ventilation etc.)
  • Inputting into the Runner Development/Training Programme, alongside Crewing and HR
  • Supporting the Moves and Changes Manager in liaising with Crewing/Production/Department Heads on seating requirements
  • Ensuring that all the relevant Health and Safety/Fire Risk Assessments are carried out at the relevant times/periods
  • Maintaining and updating Business Continuity document
  • Ensuring that physical security standards (as required by film studios/high profile advertising clients) are maintained at all times
  • Providing all the relevant information on physical security required for security audits by Framestore clients, working with Client Services Manager and Infrastructure Engineers
  • Ensuring that our client facing areas and meeting rooms are presented and maintained to a high standard
  • Additional tasks and project work as required
  • Previous experience in facilities/office/building services management
  • Previous management/supervisory experience
  • Superb organisational skills
  • Ability to work with people at all levels within the organisation
  • Client-centred approach (internal and external clients)
  • Strong attention to detail and a desire for continuous improvement
  • Intermediate level computer skills required for budgeting, purchase orders etc
  • Able to focus on immediate priorities while thinking and planning strategically
  • Exceptional level of communication, presentation and interpersonal skills
  • Proven leadership ability - able to motivate and inspire a team
  • Able negotiator
  • Strong team player and ethos
  • Experience of working in a media, technology and/or creative environment
  • Preferably a 'technophile' or at least able to understand and embrace technology
64

Office Services Technician Resume Examples & Samples

  • · Experience reading and entering data into forms
  • · Ability to stand for long periods of the day
  • · Ability to push/pull/lift items unassisted or with the assistance of additional team members
  • · Knowledge in the use of Microsoft Outlook; Experience in additional Microsoft applications is helpful
  • · Ability to perform administrative task including answering phones, making copies, filing, and faxing documents
65

Office Services Administrator Resume Examples & Samples

  • Maintain appropriate levels of inventory for stocking breakroom and office supplies
  • Pull and deliver product to the mailroom staging area
  • Be the point of contact managing a high volume of sales sample and literature requests pulling and preparing shipments daily to fulfill these orders
  • Prepare marketing kits and packages for trade shows
  • Maintain organization of mailroom, literature room, copy rooms, and breakroom
  • Coordinate all UPS and FedX outgoing packages
  • Provide administrative support for Operations Management and Sales
  • Strong administrative skills, customer service oriented
  • Minimum high school diploma with 4 years of heavy administrative experience
  • Proficient computer skills, MS Office Suite
  • Prioritize and multi task simultaneously in fast paced environment to effectively manage a high volume work load with a sense of urgency
  • Quick learner with a strong work ethic and ability to work with minimal supervision
  • Must be efficient, & self-managed, w/ excellent communication skills, both verbal and written
  • Ability to lift and handle up to 40 lbs
  • HAZMAT training a plus
  • Knowledge of ERP system a plus
  • Ability to conduct physical tasks, standing and walking on concrete surface 8 hours per day, Monday through Friday
66

Operations Team Lead-office Services Resume Examples & Samples

  • Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution
  • Offering clients the following services
  • Able to lift 40-70lbs and deliver 200 lb supplies utilizing industrial pull/push carts
  • Able to stand 8 to 10 hours per shift
  • Willing to participate and maintain departmental work area maintenance (5S)
  • Assist supervisory and management team in communication process changes and operational requirements
  • Side-by-side training and coordination of any/all new hire training
  • Participating in daily/weekly audits to gather and report statistical information to management
  • Must be able to work overtime, as needed, along with Holidays and Weekends
  • Must be able to stand/walk for long periods of time
  • Must be team-oriented with strong interpersonal skills
  • Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity
  • Research and provide recommendations on performance error investigations, root cause, and resolution
  • Validate production’s input and output on a daily basis, with an emphasis on risk control measures
  • Maintain and ensure GBDS standard operating procedures are followed at all times
  • Oversee shift operations and pass on updates, informing Supervisors/Managers and peers of current day’s process delays or breakdowns
  • Resolve issues related to production and/or quality
  • Ensure that all department and bank guidelines are followed as they relate to operations, internal audit and security, and general management practices
  • Meet and or exceed all internal Service Level Agreements (SLAs)
  • High school diploma preferred, or five years of production environment work history
  • Problem solving and analytical skills required, with ability to think independently
  • Self-motivated, proactive, proven ability to learn
  • Ability to effectively multi-task and work under pressure
  • Excellent time management and organizational skills
  • Ability to act on own initiative, be accurate, reliable and demonstrate confidence in processes
  • Strong verbal and written communication skills for interaction with various areas of the firm and levels of management
  • Candidate must be control-oriented and have a keen eye for detail
  • Strong team player with the ability to work in a global matrixed organization
67

Cib-middle Office Services Resume Examples & Samples

  • To review and monitor trades ensuring any issues are escalated
  • To collate and report on unprocessed trades
  • To provide timely information to stakeholders and clients on failing trades and possible impacts to other processes
  • To investigate and resolve queries and issues internally and with 3rd parties in a professional manner
  • To coach and train others so as to build skills
  • Delivery against all KPI’s and client SLA’s
  • Working knowledge of Equities & Fixed Income Markets and general trade lifecycle
  • Ability to prioritize workload
68

Office Services Supervisor Resume Examples & Samples

  • Responsible for on-boarding, office facilities, vendor relationship management, special events and implementation of business continuity plans within an office
  • Assists in managing the day-to-day work flow of office staff to ensure adherence to quality standards, deadlines and proper procedures; assists in developing and maintaining work procedures and schedules
  • Resolves client concerns; answers questions regarding policies and procedures
  • Administers office on-boarding process and new employee orientation; may order new equipment and software
  • Acts as liaison between managers and team leaders
  • Assists in facilities projects and acts as on-site contact for Project Managers and vendors
  • Maintains vendor relationships and resolves issues
  • Maintains record keeping system; ensures compliance with the company's record retention program for paper and electronic files
  • Approves record retrieval requests from off-site storage vendor
  • Assists in planning and execution of office activities (e.g. philanthropy, sustainability and client/employee events)
  • Partners with IT (Information Technology) department to evaluate and solve on technology needs of an office
  • Provides administrative support to management team to include arranging travel, preparing workbooks and business plans and setting up events
  • May provide back-up support to Concierge/Front Desk
  • Provides business process and system training for employees
  • May provide informal assistance such as technical guidance and/or training to coworkers
  • May coordinate work and assign tasks
  • High School diploma required. Bachelor's Degree (BA/BS) from a 4-year college or university preferred
  • Minimum of four years related experience. Previous Supervisory experience preferred
  • Strong organizational and analytical skills
  • Ability to effectively present information
  • Requires knowledge of financial terms and principles
  • Ability to calculate intermediate figures such as percentages, discounts, and/or commissions
  • Conducts basic financial analysis
  • Ability to comprehend, analyze, and interpret documents
  • Ability to solve problems involving several options in situations
  • Requires intermediate analytical and quantitative skills
  • Knowledge of Financial software systems
  • Focus on problem solving, mathematical analysis and project management
  • Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines
  • Responsible for setting own project deadlines
69

Office Services Supervisor Resume Examples & Samples

  • High School diploma required
  • Bachelor's Degree (BA/BS) from a 4-year college or university preferred
  • Minimum of four years related experience
  • Previous Supervisory experience preferred
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc. Knowledge of Financial software systems
70

Office Services Supervisor Resume Examples & Samples

  • Ensure yearly PPM calendar is implemented and followed
  • Managing AMCs pertaining to upkeep of engineering installations & office equipment. Ensuring compliance on service level agreements by vendors
  • Guide team members during shut down / maintenance activities
  • To manage all aspects of housekeeping activities for the location
  • Develops effective working relationships with LOB’s and support groups to ensure a timely flow of information and get feedback
  • Manage inventory of Office Assets like facilities equipment, office equipment, cafeteria equipment, workstations, etc
  • Work with LOB’s on space planning, allocation and utilisation
  • Overlook activities of facilities Helpdesk. Do a root cause analysis of repeated requests / calls and plan permanent solution
  • Plan and implement training calendar for HK, M&E & contract staff
  • Conducting Fire evacuation drills, safety audits and training to the associates & vendor staff about the emergency preparedness and usage of PPE
  • Checking and timely processing monthly invoices with necessary supporting documentation. Track payments and No dues for vendors
  • Drives training and team building programs or activities for the facilities team; Encourages learning and growth amongst all team members
  • Knowledge on preparing and contributing to Capex and Opex Budgeting
  • Track general expenditures of the facility and publish budget Vs actual periodically
  • Should conduct safety audits for the building and take corrective action in consultation with management
  • Provide support for various events conducted by LOB’s, Employee club, etc
  • Ensures accurate record keeping and documentation is readily available for reference
  • Liaise with Landlord on a day to day basis for various activities
  • Design and implement reports to measure service performance metrics
  • A Graduate / Diploma in Electrical / Mechanical Engineering with 8-12 yrs relevant experience. Out of this 4 to 6 years experience M&E filed plus 3 to 4 years of relevant managerial experience in IT/corporate sector handling Electro-Mechanical & soft services
  • Good Verbal & written and communication
  • Strong analytical & presentation skills with ability to compile credible facts and figures
  • Should be customer focused and have an eye for detail
  • Working knowledge of design and planning
  • Strong knowledge of compliance, Health and Safety regulations
71

Office Services Lead Resume Examples & Samples

  • Lead day-to-day operations of both the downtown Richmond and satellite Glen Allen offices, functioning as the primary contact for property management companies and equipment maintenance service providers
  • Partner with leadership to drive the office culture, planning office events, staff meetings, and Partner meetings
  • Supervises office administrative staff
  • Assists with travel arrangements including hotel and rental car reservations
  • Works with Director of Operations as well as the Regional Administrative Manager to ensure appropriate administrative coverage for offices at all times
  • Ensures a welcoming and efficient orientation process for all new hires, setting up work space, computer, phone, supplies, etc
  • Serves as office contact for basic benefits questions and assists with open enrollment
  • Assists with management of A/P invoices, A/R checks, budgeting, and petty cash
  • Work with Campus Teams on college recruitment efforts and internship interview scheduling
  • Assists Experienced Hire Recruiters with travel arrangements and scheduling of interviews
  • Assists IT with special requests
  • Helps to answer general administrative HR questions
  • Offboards departing associates in HRIS system and communicates changes and terminations to appropriate groups in Human Resources
  • Assists in retrieving firm assets from departing associates such as laptops, access cards, etc
  • At least three years of administrative/HR experience in a professional services or corporate environment
  • Strong PC skills including Excel, PowerPoint, Word, Outlook, and/or related applications
  • Approximately 5% travel require
  • Moderate amount of overtime required as needed
72

Cib-cmo-middle Office Services Resume Examples & Samples

  • To review and monitor trade ‘exceptions’ and generate ad-hoc Confirmation Reporting
  • To liaise with accounting centers to ensure effective trade flow
  • To provide timely information to stakeholders on failing trades and possible impacts to other processes
  • To identify errors or issues and to escalate so as to improve automated processing
  • To review work to ensure done to standards of accuracy
  • To help in the continuous improvement of processes
  • To support other teams as required
  • Operational, control and efficiency diligence and execution
  • Attention To Detail
  • Working knowledge of Equities & Fixed Income Markets and general trade lifecycle and market cut offs
  • Working knowledge of market confirmation systems, OGW, CTM
  • Strong Microsoft Knowledge essential
  • Ability to prioritize workload in accordance with trade/market volume
  • Takes ownership and accountability to ensure service to our clients/brokers/internal hubs remains as per expectations
73

Emerge Intern Office Services Resume Examples & Samples

  • Working on a variety of department specific internal projects
  • Participating in team-building exercises
  • Sharpening your leadership skills
  • Excellent analytical, communication (written and verbal), and interpersonal skills
  • Demonstrated project management skillset including project planning and time management
74

Office Services Supervisor Resume Examples & Samples

  • Supervises the maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities
  • Negotiates the purchase of furniture, office equipment, etc. for the entire staff in accordance with company purchasing policies and budgetary restrictions
  • Manages the day-to-day operations of the facility (such as recycling, changing light bulbs, heat problems, water problems, general repairs in the building etc.)
  • Maintains inventory of supplies for office services and break room
  • Supports the overall administrative activities for the office services department
  • Manages and supports the reception area to ensure effective telephone and mail coverage and communications both internally and externally to maintain professional image
  • Maintains office equipment, including fax machine, postage meter, etc
  • Assists with the coordination of interior/exterior building repairs and improvements
  • Leadership skills and abilities
  • Time Management and flexibility, able to multi-task
  • Working knowledge of Microsoft Office including Excel spreadsheet
  • Customer Service skills; good communication especially in instructing use of mail room equipment (postage meter, UPS computer, comb binding machine)
  • Team-oriented; recognize what needs to be done and facilitate plan to get it done
75

Irc-office Services Technician Resume Examples & Samples

  • Good analytical, and problem-solving skills
  • Superior customer service and verbal/written communication skills and must communicate effectively with internal and external clients
  • Ability to operate standard office equipment, including but not limited to: computers, telephone systems, typewriters, calculators, copiers and facsimile machines
  • Excellent organizational skills, attention to detail, and results-oriented
  • Ability to prioritize, multi-task, and work efficiently, independently, as well as, cooperatively in a fast-paced environment under ever changing conditions
  • Flexibility to transfer to between Business Units and travel to other office locations as needed
  • Ability to work in a fast-paced environment with attention to detail
  • Flexibility to work hours as needed to meet deadlines and handle emergencies
76

Office Services Senior Manager Resume Examples & Samples

  • Acting at an enterprise, not just operational, level within the Firm
  • Providing consultations that emphasize diagnostic thinking and problem-solving to arrive at win-win solutions
  • Developing business, positioning and promoting properly the Office Services brand and building and sustaining relationships
  • Communicating across all levels within an organization, emphasizing the ability to navigate successfully political mine fields, persuade and influence others, resolve conflicts, and conduct formal and informal executive-level interactions
  • Acting effectively at a senior operational level, while understanding the enterprise level implications of those actions
77

Office Services Supervisor Resume Examples & Samples

  • Assists in managing the day-to-day work flow of local market Office Services to ensure adherence to quality standards, deadlines and proper procedures; assists in developing and maintaining work procedures and schedules. Resolves internal stakeholder concerns; answers questions regarding policies and procedures
  • Administers office on-boarding process and local market new employee orientation; may order new equipment and software. Partners with hiring managers and team leaders
  • Assists in facilities projects and acts as on-site contact for Project Managers and vendors. Maintains vendor relationships and resolves issues
  • Maintains record keeping system; ensures compliance with the company's record retention program for paper and electronic files. Approves record retrieval requests from off-site storage vendor
  • Assists in planning and execution of office activities (e.g. philanthropy, sustainability and client/employee events). Partners with IT (Information Technology) department to evaluate and solve on technology needs of an office
  • Provides and oversees administrative support to local market management team. May provide back-up support to Concierge/Front Desk
78

Office Services Resume Examples & Samples

  • Supports various hospitality & workplace functions at EY, providing consistent quality, and cost-effective services. Arrange and coordinate facilities and hospitality services for hoteling staff
  • Directly manage day-to-day office, hospitality, meeting or in-office hoteling services and programs
  • Monitor and evaluate performance of workplace, hospitality, meeting and hoteling services staff
  • Maintain EY's standards in H&WS. Recommend ways to improve processes and better manage expenses
  • Confirm that all H&WS activity complies with the firm's procurement policies
  • Receive, log, and confirm in-office hoteling and meeting reservations
  • Receive conference room requests (food, audio-visual, special requests, etc.), and confirm these and the subsequent set-up
  • Coordinate meals for meetings
  • Manage appropriate hoteling locker/file drawers
  • Coordinate with vendors (including caterers, furniture rental, audio-visual equipment rental and repair, etc.) to satisfy in-office hoteling and conference room needs
  • Provide back-up reception coverage
  • Liaise with building management and outside vendors, on minor issues/projects related to HVAC, construction, moving, etc
  • May coordinate minor construction (including associated furniture, technology installations, vending services, copiers, boxes, equipment, etc.) and configuration projects. May participate in larger projects with Americas Real Estate Services
  • Develop in-depth understanding of all applicable federal, state, and local tax return types and assembly/filing requirements
  • Understand and follow specific Tax methodology and quality assurance requirements for processing all applicable tax return products, and other related practice-specific policies
  • Proactively support Tax practice and sub-service line eProcessing and eDelivery guidance
  • Skillfully scan and quality check necessary manual tax return documents and other engagement documents into ECF/eDocs
  • Ability to learn and use the EY Reserve and EY Workplace system tools
  • Fundamental and strategic understanding of workplace, hospitality, meeting and hoteling services
  • Microsoft Office experience including Outlook
  • Strong organizational, customer service, communication and interpersonal skills
  • Strong computer/technology skills and use of Tax technology applications, (e.g., Adobe Acrobat, EAD, ECF/eDocs), strong aptitude to learn new applications and to perform work electronically, as well as in paper media when necessary
  • Highly motivated work ethic; able to prioritize, multi-task, assume responsibility for accuracy, quality and timely completion of work
  • A minimum of 3-5 years customer service experience
  • High school diploma, with some college education, or equivalent experience
79

Supervisor, Office Services Resume Examples & Samples

  • Team Leadership
  • Establish a healthy team environment that encourages teamwork, cross training, and support across functions
  • Coordinate schedules to ensure coverage and backup of reception desk/switchboard operation
  • Demonstrate an attitude of personal development and continuous improvement
  • Maintain a customer satisfaction and problem solving mindset within the team
  • Service Delivery
  • Supervise team members and vendor partners in the delivery of office services
  • Monitor, measure and report service levels and customer satisfaction
  • Recommend service improvements as needed and lead the change
  • Management process to affect successful change when approved
  • Coordinate with other internal service providers, i.e. HR, Finance, IT, to ensure seamless service delivery
  • Vendor Management
  • Proactively maintain effective relationship with vendors and ensure consistent service delivery
  • Ensure all vendors maintain compliance with security, insurance, accounts payable and legal requirements
  • Provide input for site needs during annual budgeting process
  • Fully utilize Ariba procure to pay system to manage vendor costs
  • Ensure invoices are coded properly to the appropriate General Ledger and Cost Center
  • Track spending monthly and provide explanation for variances
  • Manage spending to meet budget targets without negatively impacting service levels
  • Performs other functions as assigned
  • Demonstrated ability to overcome obstacles and work with others to accomplish department objectives
  • Strong organizational and management skills to balance competing priorities
  • Proficient in the use of Office 365 and experience using Integrated Workplace Management Systems
  • Business and financial acumen, manage within time and budget constraints, achieving service levels and department objectives
  • FMP, SFP – desired. Willingness to get certified within 12 months if not certified prior. Maintain certification
  • 3-5 years’ facility/office services experience working in a corporate office environment supporting multiple business units
  • Proven record of success managing multiple services and projects
  • 1-2 years supervising teams in delivery of facility/office services
80

Office Services Administrator Resume Examples & Samples

  • Supports day-to-day operations of NORC's Bethesda office, providing a high level of customer service. Supervises receptionist (outsourced position to Ricoh, USA); works closely with local Ricoh Account Manager and the Ricoh Site Manager in the Chicago office for reception, print and mail services; oversees procurement of general facility-related supplies and vending. Tracks Facilities work order ticketing system managing staff requests to ensure all are addressed and closed out in a timely manner
  • Oversees onboarding of new staff, including the collection of new hire paperwork for delivery to the Human Resources Department in Chicago. Conducts Office Services orientation for new hires; coordinates logistics (including equipment) for new hires in Atlanta, Boston and San Francisco
  • Maintains updated space assignments; coordinates space assignments with Director and manages internal moves/changes; maintains communication with remote offices to ensure supplies and other office services issues are addressed
  • Works with building management of Bethesda office on maintenance and other building issues; coordinates service and repair calls with external vendors to ensure offices are safe and well maintained; work closely with Director of Facilities on small office reconfigurations
  • Coordinates NORC's Corporate Travel program with University of Chicago Travel Manager and Corporate Travel Vendor; responsible for Travel Intranet Site
  • Serves as resource to coordinate onsite conferences. May also coordinate offsite conferences with current and prospective clients. Provides support for corporate activities and events. Serves as corporate travel coordinator
  • Responsible for updating emergency plans and managing life/safety teams. Manages office access card system
  • In support of Director of Facilities, assists with capital leasehold improvements for various offices including build-out, data/comms installation, and procurement of furniture
  • Assists with coding and timely submittal of invoices for all offices. Prepares check requests for rent invoices and tracks payments, including CAM/RET reconciliations for Bethesda and remote offices, on the Lease payment spreadsheet
  • Must have High School Diploma; Bachelor's Degree Preferred (required for management promotion)
  • Minimum of 1 year Facilities/Office Services experience or 3 years Administrative
  • Microsoft Office: Word, Excel, PowerPoint
  • Knowledge of general office equipment and technology
  • Ability to communicate effectively (oral and written) at all levels; Ability to work effectively and accurately with little direct supervision
  • Ability to work with senior staff; Maintain confidentiality; a strong team player willing to pitch in at any level when the need arises; Exceptional Customer Servicel Event organization experience desired
  • Experience supervising administrative support positions desirable
  • Infrequent travel between Bethesda and Chicago
  • 8:15am-5:00pm
81

Assistant, Office Services Resume Examples & Samples

  • Process all incoming/outgoing deliveries, interoffice mail, bulk shipments and messenger packages. Meter mail. Coordinate outgoing Federal Express, UPS and messenger shipments/pickups
  • Operate postage equipment that registers the weight of packages, applies meter postage to outgoing mail
  • Maintain mailroom supply inventory. When needed order mail room supplies (boxes, toner, bubble wrap, etc.)
  • Enter all incoming accountable mail, courier and messenger packages into the tracking system. Obtain signature for all delivered packages
  • Perform daily scheduled mail runs on all floors, picking up and delivering interoffice, first class, accountable and courier/messenger mail to employees
  • Cover customer service window and provide information to employees as needed, i.e., postage, mail delivery instructions and proper packaging material
  • Carry out daily mail runs to/from NJ office via NBA shuttle. Maintain high level of communication with coworkers in other location so that the pickups and deliveries are seamless for both locations. Keep in constant contact with shuttle driver, to stay ahead of delays and or service interruptions (i.e. Street closures, traffic delays and or inclement weather)
  • Maintain and respond to all Facilities email requests, with follow up as needed
  • Utilize the Outlook calendar system to fulfill employee meeting reservation needs inclusive of set up time and breakdown time in all conference spaces and shared meeting spaces
  • Perform regular visual checks of all shared space throughout the floors. This would include, executive morning responsibilities, all restrooms, conference rooms, copy rooms, eating areas, concession and pantry areas, etc. Report and remedy any deficiencies in the immediate
  • Support general support space needs by replacing lightbulbs, straightening furniture as needed, insuring all support spaces have full stock of supplies, maintain all storage spaces as needed
  • Answer phones and cover reception desk when needed
  • Carry mobile device at all times during business hours, continually checking for service emails
  • Knowledgeable with all common business computer applications including Word, Excel, PowerPoint
  • Operational experience of mailing equipment and tracking systems. Familiar with standard concepts, practices, and procedures within mailroom field
82

Manager, Office Services Resume Examples & Samples

  • Responsible for travel management & related policy
  • Responsible for office facilities including procurement & documentation management
  • Oversee office logistics arrangement & ensure office environment comply to WSH requirements
  • Manage department budget and office operations
  • Degree with at least 5 years of relevant experience
  • Proven experience and capability in managing a small team
  • Resourceful, highly organised and with good interpersonal & communications skills
83

Senior Office Services Administrator Resume Examples & Samples

  • Oversees coordination of events at 32 AoA: All event requests for our cafés or 25th floor terrace are managed/reserved by the admin. This will/can include catering coordination, organizing setup/breakdown with the OS team, collaborating with facilities team for vendor COI request/approval, assigning tasks to OS team members for service during event, communicating out café closures to staff, liaison between employees and vendors for execution of presentations/activations/parties
  • Research, plan and coordinate details of key yearly offsite agency events: Summer Event & Holiday Party
  • Organize yearly specialty employee events: Halloween Party, Agency Toast, Health Fair (with HR), Client Summit (with Marketing)
  • Supervise catering orders, with assistance from café team, for all agency events/large presentations (lunch & learn events in the café, agency happy hours, Thanksgiving luncheon, Subway lunch, bagel Friday’s etc.)
  • Synchronizes flow of daily OS projects
  • Daily lunch coverage of reception desk
  • Serves as mailroom support as needed
  • Coordinates all fire/emergency drills – send out emails to agency regarding drill times, calendar reminders for fire safety team members for upcoming drills and training meetings
  • Organizes yearly CPR and AED machine training sessions for employees
  • Ensures all information regarding emergency communications for the office (signage, info cards, etc.) is kept up to date and properly disseminated
  • Coordinates employee moves: Send out email communications/invites to employees, OS & IT members that are assisting in the move. Coordinate with OS team for moving prep and direct OS team during moves
  • Organizes and processes all department purchases monthly via eSM program – caterings, cafe supply purchases, Zipcar, event purchases, etc. with assistance from receptionist
  • Processes and submits OS/Café vendor invoices with assistance from receptionist
  • Coordinates timing with HR for weekly new hire office tour
  • Purchase/pick-up munchkins from Dunkin Donuts for new hires
  • Hosts monthly birthday wheel happy hour: Create email invite, purchase prizes, snacks, and wine, setup and host the party as the MC
  • Answers employee inquiries and email requests when other team members are not able or when it pertains to events
  • Troubleshoots and assists with time-sensitive requests on the fly
  • Bi-monthly collection of monies grossed at reception desks for cereal sales
  • Coordinates with marketing team for desk drops/agency events and issues instruction to OS for execution
  • Oversees yearly installation of Halloween and Holiday décor throughout the office
  • 2+ years of relevant experience in similar role; prior event coordination or budget management a plus
  • Proficiency in Microsoft Office Outlook, Word, Excel and PowerPoint
  • Ability to manage multiple and competing priorities
  • Superb expertise in customer service
  • Ability to manage vendor relations for on-site and off-site meetings/events
84

Senior Office Services Analyst Resume Examples & Samples

  • Assists in the set-up and break-down of conference rooms for meetings and training sessions, as well as providing support for functions being held in other areas
  • Maintain all storage room cleanliness and organization
  • Oversee and implement furniture repair process
  • Assists in maintaining facility cleanliness and reports any conditions observed that may need improvement
  • Conduct supply room inspections and maintain standards of appearance and organization
  • Assists with loading dock deliveries, office supply deliveries
  • Maintains aE equipment (dollies, flatbeds etc.)
  • Fully understand and enforce office safety and security protocols
  • Back-up other team members as required to provide the highest service levels in all Office Services functions including Reception duties
  • Complete daily office tours to ensure all staged items are in place for set up and any used items are cleared and returned to storage. Coordinate activities with Lead Office Associate
  • Assists in internal moves including desk/ workstation installations and furniture relocations
  • Other duties and tasks assigned by the OS/Reception Manager
  • Positive outlook, sense of urgency, customer service orientation
  • Proactive approach to daily responsibilities. Ability to prioritize and respond with urgency to unforeseen problems
  • High attention to detail, particularly as it relates to the cleanliness of the office and set up requests
  • Conference/event management skills helpful
  • Solid reasoning skills
  • Flexibility and ability to work nights and/or weekends
  • Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
  • Ability to multi-task and shift focus as needed
  • Self-directed; owning projects and managing them to completion
  • Ability to lift 50-70 pounds of weight. Must be willing and able to move furniture
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
  • 3+ years of professional work experience in a similar facilities/service capacity preferred
85

Office Services Manager Resume Examples & Samples

  • Shared Services Technology (Resource Scheduler)
  • 3-5 years of experience
  • Training & Cirriculum
  • Visual Design Sense
  • Data Analytics
86

Office Services Representative Resume Examples & Samples

  • Provide support in a variety of services which may include: copy services; office supplies, equipment, and inventory; administrative assistance; post and messenger services; cleaning, and maintenance services; and reception and communication systems (such as telephone, fax transmissions systems, etc.)
  • Handle incoming and outgoing mail and packages, following applicable distribution procedures
  • Coordinate the receipt, storage and issuance of stationary and office supplies, incl. inventories, reordering and related maintenance, e.g. load copiers/printers with paper and toner as needed
  • Act as first point of contact for internal facilities issues, like general maintenance and cleaning, and assist in internal re-location of technical equipment, furniture, etc
  • Set-up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed
  • Perform reception activities like greeting customers, clients, employees from other sites and visitors and notify employees as appropriate, answering all incoming calls, determine caller needs, and transfer as appropriate and completing security procedures, e.g. issuing badges and managing visitors log
  • Organize meeting rooms, taxis and chauffeurs
  • Perform general clerical work including simple typing, alphabetizing, filing, mail preparations, and document matching
  • Perform a service culture
  • Contribute to finding and implementing effective solutions in a matrix organization