Office Services Clerk Resume Samples

4.7 (66 votes) for Office Services Clerk Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the office services clerk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
SE
S Ernser
Sasha
Ernser
549 Braun Circle
Detroit
MI
+1 (555) 455 6519
549 Braun Circle
Detroit
MI
Phone
p +1 (555) 455 6519
Experience Experience
10/2016 present
Chicago, IL
Senior Office Services Clerk
Chicago, IL
Senior Office Services Clerk
10/2016 present
Chicago, IL
Senior Office Services Clerk
10/2016 present
  • Perform a variety of duties in copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality and records departments
  • Maintaining daily productivity logs in order to monitor department activities and work
  • Take direction from supervisor or site manager
  • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Perform other duties as assigned getting instructions only on new assignments
  • Locating, compiling and distributing requested files, documents and information
  • Maintain all logs and reporting documentation; attention to detail
05/2010 07/2016
New York, NY
Temporary Office Services Clerk
New York, NY
Temporary Office Services Clerk
05/2010 07/2016
New York, NY
Temporary Office Services Clerk
05/2010 07/2016
  • Schedule work orders
  • Greet/Assist visitors
  • Provide wireless access to guests
  • Display/create welcome signs
  • Assist Admins with projects
  • Monitor cleanliness of the office
  • Place equipment service calls
05/2003 04/2010
Boston, MA
Office Services Clerk
Boston, MA
Office Services Clerk
05/2003 04/2010
Boston, MA
Office Services Clerk
05/2003 04/2010
  • Provide support to the Operations Manager with clerical duties such as posting of schedule, tracking meetings minutes, distribution of pay stubs for all staff
  • Process all outgoing USPS, PSI and UPS MI and provide paperwork as necessary
  • Performs light maintenance throughout the building such as sweeping, vacuuming, or related work
  • Acts as site supervisor in the absence of supervisor/director/assistant director. Performs other duties as assigned
  • Monitors paperwork flow to make sure that timelines are met
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
  • Working knowledge of the procedures for the distribution of incoming and outgoing mail to include interoffice mail between departments and properties
Education Education
Bachelor’s Degree in Quality Control
Bachelor’s Degree in Quality Control
Belmont University
Bachelor’s Degree in Quality Control
Skills Skills
  • Demonstrated ability for attention to detail and task orientation necessary
  • Strong attention to detail
  • Solid problem solving and time management skills
  • Demonstrates proficiency and aptitude with computers
  • Ability to meet employer's attendance policy
  • Ability to effectively work individually or in a team environment
  • Willingness and availability to work additional hours if assigned
  • Excellent communication skills both verbal and written
  • Valid Driver’s License with an excellent driving record
  • Ability to work with minimal supervision
Create a Resume in Minutes

6 Office Services Clerk resume templates

1

Office Services Clerk, Mailroom Resume Examples & Samples

  • Receive, sort, and distribute incoming mail and material (USPS, FedEx, UPS, courier) to 3 separate locations in the midtown area, a combined customer base of about 350 people
  • Operate FedEx Powership, UPS online, Neopost mailing systems for resident and international client base
  • Handle and prepare outgoing mail/material via regular mail, overnight, local courier and other messenger services
  • Help maintain and replenish supplies for all office copiers, faxes and kitchen pantries when required
  • Oversee ordering and inventory control of basic office supplies for both Office Services Dept. and all other resident departments in NY
  • Obtains both written and electronic records for mailroom functions, signature receipts, messenger logs, and Office Supplies orders
  • Provide assistance with maintaining a clean and orderly mailroom, all conference rooms, and report all facility related deficiencies to the Sr. Mailroom Clerk in a timely manner
  • Assist other departments in handling and storage of bulk shipments of product and materials
  • Assist in conference room/event set up and preparation as required and on short notice
  • Assist in routine office moves and changes re equipment and furniture
  • Provide back up support of Reception and Switchboard functions
  • Be flexible with work schedule to accommodate last minute and various office needs
  • Emergency Medical Responder as required
  • Knowledge of computer and mailroom equipment machines (Neopost, FedEx, UPS, copier & fax) operation
  • Basic knowledge of email, MicroSoft WORD, EXCEL required
  • Knowledge of basic postal rates, regulations and requirements
  • Customer Service focus
  • Ability to effectively communicate and interact with co-workers and visitors
  • Ability to life up to 40 pounds safely
2

Office Services Clerk Resume Examples & Samples

  • Sort incoming mail and faxes according to destination
  • Deliver mail throughout the building and faxes via email
  • Assist employees faxing documents
  • Make copies per employee’s request
  • Pickup and deliver interoffice mail
  • Examine outgoing mail for appearance
  • Prepare outgoing mail and deliver to dock area for pickup
  • Troubleshoot problems on copiers throughout the building
  • Place service calls on copiers when needed
  • Deliver supplies to Industrial Design when required
  • Update mail cart files
  • Scanning miscellaneous documents and prepare documents for archiving
  • Fulfill customer requests received by Product Support for Owner’s Manuals and Quick Reference Guides
  • Help support other Clerks and Courier Driver job duties as needed
  • Must possess the ability to lift up to 55 pounds to effectively perform the essential functions of this job description
  • Must be able to walk 4 to 5 miles a day pushing a cart in a timely manner and sit, stand and/or twist for extended periods of time
  • Processing courier requests (e.g. FedEx, UPS) through Carrier Resolution in a timely manner via email and phone
  • Compliance with HRD-003 (Garmin’s Attendance Policy)
  • Must be detail-oriented and have the ability to maintain accuracy in a fast paced environment
  • Must possess a positive attitude and work well with others
  • Demonstrates proficiency using Microsoft Office
  • Requires the ability to lift up to 55 pounds to effectively perform the essential functions of this job description
  • Requires the ability to walk 4 to 5 miles a day pushing a cart in a timely manner and sit, stand and/or twist for extended periods of time
  • Demonstrates proficiency and aptitude with computers
3

Office Services Clerk, For All Mankind Resume Examples & Samples

  • Professional attitude; customer service
  • Ability to interact with colleagues at all levels
  • Flexibility in performing duties & tasks beyond primary responsibilities
4

Office Services Clerk Resume Examples & Samples

  • Assist in troubleshooting problems as they arise with copiers, printers, etc., and contact Konica Minolta to schedule repairs
  • Monitor inventory and order standard supplies for office supply cabinets in Copy Center
  • Monitor inventory of paper supplies in Copy Rooms throughout the building, order and restock
  • Monitor inventory of toner cartridges and waste toner cartridges for MFDs, order, receive and store supply of toner cartridges and change toner cartridges as needed
  • Order, receive and deliver toner cartridges for HP desktop printers that are included in the Konica Minolta HP desktop printer maintenance contract
  • Record job specifications and production costs for in-house print jobs
  • Using autocad and the seating allocation spreadsheet maintained by Facilities Management, update building furniture drawings with locations of building occupants. Make changes to building furniture drawings as changes take place
  • Record job specifications and production costs
  • Prioritize and schedule print jobs, adjust production as required to accommodate customer deadlines and maintain operational efficiency
  • Provide cost information and/or estimates and answer customer’s questions regarding all aspects of document preparation
  • Inventory and order copy center supplies from vendors and suppliers
  • Utilize copy center equipment (copier, binding machines, laminating machine) to provide high quality documents for customers
  • Assist with ordering of supplies and parts requested by other members of the Facilities Management organization
  • Assist with issuing of security badges and updating information in security system as needed
  • Pickup and deliver mail to the post office on Tuesdays and Thursdays, and on other days of the work week as needed
  • Run errands as required (i.e. post office, service station)
  • Perform other duties as related to position
  • Assist co-workers in the Facilities Management organization as needed
  • Serve as backup in the absence of mailroom Clerk (see Mailroom Clerk job description)
  • Serve as backup in the absence of Dock Master (see Dock Master job description)
  • Serve as backup in the absence of the Corporate Driver (see Corporate Driver job description)
  • 2-5 years of copy center experience
5

Office Services Clerk Resume Examples & Samples

  • Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience
  • Experience with software programs used to track, input and record data, preferably Workday
  • Experience using Microsoft Office Programs (Word, PowerPoint, Excel, etc.)
  • Experience with timekeeping (posting and validating time for employees; calculating and correcting leave balances; approving documentation for various types of leave, etc.)
6

Office Services Clerk Resume Examples & Samples

  • Receiving, sorting & distributing all internal & external mail
  • Receiving and shipping all goods in and out of building
  • Operating Materials Supply Store for all goods distributed throughout SHC
  • Effectively monitor inventory of supplies
  • Daily cash handling duties including daily bank deposit
  • Handle audits for cash, safety and food service
  • Provide support to the Operations Manager with clerical duties such as posting of schedule, tracking meetings minutes, distribution of pay stubs for all staff
  • Assisting with new hire process/orientation
  • Update employee phone lists; staff lists; supplier, contractors list
  • Printing/distributing of EVS work orders forward it appropriate staff
  • Maintaining support services logs
  • Printing/distributing Support service forms
  • High School Diploma and 1 year of relevant experience
  • Ability to work in a fast paced environment and perform multiple tasks
  • Demonstrated interpersonal skills and ability to work with staff at all levels
  • Knowledge and experience in some computer usage including Word and Excel
  • Trained in Safe Lifting and in general Health and Safety
  • Demonstrated ability to work in a safe manner
  • Ability to handle physical activity - delivering mail and supplies to different floors in the building – will require ability to lift up to 40 pounds
  • Fluency in spoken and written English
7

Office Services Clerk Resume Examples & Samples

  • Distributes incoming mail and interoffice mail to the correct departments
  • Establishes and implements procedures for the handling of all registered, certified and insured mail
  • Maintains an accounting of postage used by departments and calculating billing charges when needed
  • Sorts all incoming and outgoing mail to assure proper and timely delivery
  • Operates and maintains postage meter, scales and delivery cart
  • Computes postage rates, prepare outgoing packages for UPS and FedEx, apply correct postage, bundle mail in categories and process certified and registered mail
  • Stocks and maintains pantries along with any necessary machine maintenance
  • Takes inventory of incoming items for the pantries
  • Deals with queries from the public and employees
  • Back fills any Office Services position
  • Types documents to include correspondence, presentations, forms, reports, etc. in rough and final form ensuring accuracy of work from the stand point of grammar, composition, form, and content
  • Monitors paperwork flow to make sure that timelines are met
  • Takes initiative to resolve problems and provides information requested in a service-oriented capacity, always ensuring quality service is provided to all co-workers, management, and internal and external guests/customers
  • Maintains confidential files and honors the integrity of all information
  • Ability to establish and maintain effective working relationships with supervisors, all co-workers, as well as guests/customers
  • Ability to understand and follow oral and written instructions
  • Working knowledge of the procedures for the distribution of incoming and outgoing mail to include interoffice mail between departments and properties
  • Working knowledge of office terminology, procedures and equipment
  • Working knowledge of business mathematics
  • Excellent customer services skills
  • Excellent working knowledge and proficiency of computer software, which include MS Outlook, Word, Excel, and PowerPoint
  • Must be able to communicate effectively in English, in both written and oral forms
8

Office Services Clerk Resume Examples & Samples

  • Pick-up and delivery of incoming mail
  • Process outgoing Interdepartmental Company mail and Guest mail daily
  • Responsible use of company vehicle for deliveries
  • Uses company vehicle to deliver to various city, county and state buildings
  • Accountable for all packages during daily mail runs
  • Perform assigned tasks and meet established deadlines for mail runs and assigned duties
  • Able to remember names, titles and departments
  • Assist with records retention requests in the system
  • Assist with the storage and retrieval of Banker Boxes
  • Assist with shred bin duties
  • Respond to internal guest’s requests promptly
  • Basic data entry
  • Works as a “Team” player within the company
9

Office Services Clerk Resume Examples & Samples

  • May perform copying, printing, document production, document and brochure assembly, and bulk mailings. Operates machinery in a safe, efficient and accurate manner which may include, but is not limited to, photocopying machine, fax machine, printers, binding and postage machines and may serve as key operator for this equipment
  • May handle stockroom duties including ordering, maintaining and issuing supplies in accordance with prescribed procedures and maintaining record of inventory and incoming packages. May maintain neat and orderly supply/stockroom. May be responsible for ordering business cards, stationery and announcement cards
  • May assist with and support the administrative and office personnel with recordkeeping and files, moving office furniture and equipment, transmission and storage of confidential records, keeping pantries supplied and stocked, and related tasks
  • Support receptionist duties as back-up switchboard operator
10

Temporary Office Services Clerk Resume Examples & Samples

  • Greet/Assist visitors
  • Provide wireless access to guests
  • Display/create welcome signs
  • Messenger packages
  • Schedule conference rooms
  • Place equipment service calls
  • Approve office supply orders
  • Set up conference rooms for meetings
  • Assist Admins with projects
  • Enter helpdesk tickets for staff when needed
  • Schedule work orders
  • Sort and distribute mail/packages
  • Stock kitchens with beverages and supplies
  • Monitor cleanliness of the office
11

Office Services Clerk Resume Examples & Samples

  • Takes inventory of kitchen and coffee stations, orders or purchases stock as necessary, and restocks in a timely and efficient manner
  • Cleans countertops and tables in kitchens and coffee stations
  • Removes trash from kitchens and coffee stations as needed throughout the day
  • Assists in setting up and cleaning weekly continental breakfast, and other company meetings and events
  • Performs light maintenance throughout the building such as sweeping, vacuuming, or related work
  • Assists with departmental moves and maintaining the cleanliness of offices
  • Assists in event planning activities including ordering food, setting-up and breaking down events, decorating and cleaning
  • Assists in mailroom activities as needed
  • May fix minor problems with office equipment
12

Office Services Clerk Resume Examples & Samples

  • Coordinates activities of the office service clerk(s)
  • Maintains office supply inventory records and procurements as needed
  • Facilitates the postal deliveries to and from the facility and serves as the point of contact for the Covington Postmaster
  • Ensures copy machines and postal equipment are in operating order, supplied and coordinate service calls as needed
  • Schedules and completes copy jobs requested in a timely manner
  • Provides leadership needed to keep the office services team efficient and organized
  • Manage agendas, appointments, and scheduling
  • Manage phone calls, correspondence and communications (emails, letters, packages, etc)
  • Create and update records and databases with organizational support data
  • Perform administrative and office support activities for multiple Supervisors
  • Must be proficient in MS office
  • Must have excellent organizational skills
  • Must have the ability to operate all types of postage equipment
  • Must have a working knowledge of inventory control techniques
  • Must possess an active Georgia driver’s license
  • Minimum 5 years of administrative / office services experience preferred
13

Office Services Clerk Resume Examples & Samples

  • Accurately sort all incoming USPS and inter-office mail
  • Use company database to disposition unknown or unsorted mail
  • Assist with incoming package scanning
  • Deliver all mail and incoming packages to correct mail codes on assigned runs
  • Pick and separate inter-office, outgoing USPS and UPS and material for disposition
  • Cross train on other mail runs as scheduled
  • Pick up and deliver all items routed to specific mail code areas
  • Deliver copy paper to Mail Stops on assigned route
  • Process all outgoing USPS, PSI and UPS MI and provide paperwork as necessary
  • Assist with delivery of skidded packages with power equipment
  • Returns processing/PAF processing
  • Other related duties as assigned
  • QUALIFICATIONS
  • Education and/or experience equivalent to a high school diploma or GED required
  • Directly related mail room experience is strongly preferred
  • Experience with computers; Outlook, Word, IBM highly desired
  • Valid driver’s license required to drive company vehicles between buildings and to and from Post Office REQUIRED
  • Experience with power equipment; electric pallet jack and forklifts strongly preferred
  • Experience with processing hazardous materials returns preferred
  • MUST be able to stand for extended periods of time; mail sorting, and extensive walking for mail distribution
  • MUST be able to lift up to 50 lbs. multiple times throughout the day required
  • Ability to operate general office equipment (fax machine, photocopier, computer printer) stationed between 3 & 4 feet high
  • Maintain attendance as defined by company policy
14

Office Services Clerk Resume Examples & Samples

  • Able to lift 50-75 lbs
  • Copier/ FedEx/Postage Machine knowledge
  • Some experience in office cleaning preferred
  • Ability to take inventories of office, kitchen, and coffee inventories and stock areas accordingly
  • Clean driving record in order to drive and pick-up supplies at stores as needed
  • Ability to work with computers and the necessary software typically used by the department
15

Office Services Clerk Resume Examples & Samples

  • High school diploma or equivalent education
  • 1+ years of call center or customer service experience preferred
  • Must be able to work weekends, holidays and other shifts
  • Ability to pay close attention to detail for typing, filing and proofing
  • Ability to demonstrate exceptional customer service skills
  • Must be a team player and committed to working in a quality environment
  • Excellent verbal and written communications skills required
16

Office Services Clerk Resume Examples & Samples

  • 2 years of mail handling, office furniture installation, customer service, and/or related work experience required
  • Experience in operating courier software processing systems (such as UPS Worldship or FedEx Cafe) or other courier related shipping systems, and/or Internet based shipping, (such as FedEx Ship Manager or UPS Campus Ship) or similar, is preferred
  • Experience in operating web based Internet mail providers, such as Stamps.com, or Endicia.com, or similar, is preferred
  • Experience in operating inbound courier tracking system(s), such as PACTRAC, and delivering to customer(s) in a timely manner via hand held PDA (Personal Digital Assistant) capturing the delivery with a digital signature, is preferred
17

Senior Office Services Clerk Resume Examples & Samples

  • Fill in at multiple local accounts for employees who are out on scheduled and unscheduled absences
  • Lift heavy boxes, files, or paper when needed
  • Maintaining daily productivity logs in order to monitor department activities and work
  • Adhere to business procedure guidelines and safety procedures
  • Take direction from supervisor or site manager
18

Office Services Clerk Resume Examples & Samples

  • Previous management experience is preferred
  • Previous experience in a call center is a plus, but not required
  • Must be able to work holidays and weekends as required
  • Dependable and Punctual, excellent attendance is a must
  • Displays a high level of Professionalism and Integrity
  • Demonstrates a high level of Customer Service Orientation
  • Clear and concise communicator
  • Adaptable, Flexible, and the ability to work in a fast paced environment
  • Can work independently, but be a team player when needed
  • Familiar with Microsoft Office products/software
19

Office Services Clerk Resume Examples & Samples

  • Backfill for front receptionist- greet visitors, answer phones, and hospitality duties
  • Identify objective data and enter (“key what you see”) at a high level of productivity and accuracy
  • Perform data entry task from a paper and/or document image
  • Utilize system functions to perform data look-up and validation
  • Identify, classify, and sort documents electronically
  • Update computer records on multiple local databases
  • Locate, retrieve, maintain, organize and assist users
  • Retrieve and/or archive documents
  • Ensure operating and quality standards are met based on service objectives
  • Ensure the highest level of customer care
  • Ensure adherence to business guidelines, safety, and security procedures
  • Create excel spreadsheets, mail merge projects and word documents
  • Ability to multi-task and manage multiple priorities and deadlines is critical
  • Perform A/P functions
  • Assist with general facility computer task and support
  • Process system access requests for client
  • Dependable, Self-motivated and accountable
  • Must be a team player with a solution minded attitude
  • Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)
  • Adhering to all safety procedures
  • Minimum of 1 year A/P related experience preferred
  • Ability to communicate both verbally and written with customers and company personnel required
  • General knowledge of Access and Lotus notes databases
  • Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting
  • Strong organizational and administrative skills preferred
  • Proficient with PC and windows
  • Proficient in MS Office
  • Ability to walk, sit, stand or sit for long periods (possibly entire shift)
  • Ability to adhere to employee attendance policy
  • One year administrative/Accounts Payable or related work experience preferred
  • Proven organizational and multi-tasking skills
20

Office Services Clerk Resume Examples & Samples

  • Assist with large copy and scanning projects
  • Keep office supplies fully stocked
  • Ensure office equipment is properly functioning
  • Assist with coordinating office maintenance projects
  • Help prepare work stations/offices for newly hired employees
  • Set up conference rooms as needed for training purposes
  • Clear communication skills to interact with all levels of employees
  • General knowledge of how to operate standard office equipment
  • Ability to read items such as operating instructions and manuals
  • Maintain a high level of confidentiality at all times
  • Attention to detail and ability to meet multiple deadlines
21

Office Services Clerk Resume Examples & Samples

  • Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
  • Have direct involvement and handle complications, customer complaints as they arise such as: damaged packages, untimely deliveries and other similar situations
  • Immediate attention given to customers entering Copy Center in accordance with DTI's standard of operation
  • Experience using all kinds of office service equipment
  • Effective organizational, communication, and interpersonal skills
22

Office Services Clerk Resume Examples & Samples

  • Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
  • Answering telephone inquiries and delivering any/all DTI service responsibilities
  • Adhere to the Standards of Excellence
  • Comply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the copy center and never to be talked about to anyone
  • Able to listen to and understand information and ideas presented through spoken words and sentences
23

Office Services Clerk Resume Examples & Samples

  • Reprographics
  • Mail processing
  • Fax
  • Reception coverage
  • Hospitality
  • Supplies
  • Facilities support
24

Office Services Clerk Resume Examples & Samples

  • Knowledge of Excel, Word and Outlook
  • Ability to show initiative, keep busy with minimal supervision
  • Ability to work as a team member
  • Ability to work well under pressure with strict timelines
  • Friendly and courteous demeanor, high energy and outgoing personality
  • Ability to work within daily work schedules
  • Ability to be flexible and patient
  • Creative "Out of the Box" thinking
  • Standing, walking, bending, stooping and lifting up to and including 20-50 lbs may be required
25

Senior Office Services Clerk Resume Examples & Samples

  • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Minimum of 2 years customer service related experience required
  • Willingness to travel to multiple sites in the Dallas area
  • Litigation copy experience is a plus
  • Ability to lift up 55 lbs. or maximum allowed by current State law with or without accommodations
  • Flexible working schedule; mostly during regular business hours
26

Office Services Clerk Resume Examples & Samples

  • Occasional Travel
  • IAW JTR and Air Force Regulations
  • For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience
  • Knowledge of Child and Youth Programs and procedures to perform such duties as providing specific information about Child and Youth Programs, referring phone calls and visitors, preparing reports, etc
  • Knowledge of cash handling techniques and procedures
  • Knowledge of word processing automation software functions to support office operations and produce a variety of textual and database documents
  • Skill of a qualified typist with a minimum of 40 wpm proficiency required
  • Knowledge of common clerical practices and office routines
  • Knowledge of security regulations and procedures
27

Office Services Clerk Resume Examples & Samples

  • Lift heavy boxes, files or paper when needed
  • Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
  • Create files and ship files
  • Assist with Guest Services - cleaning and staging work areas including work stations, offices, conference rooms, etc.
  • Assist with catering requests, setup and break down