Box Office Manager Resume Samples

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J Connelly

Jeremy

Connelly

439 Hansen Mountains

Los Angeles

+1 (555) 983 9238

439 Hansen Mountains

Los Angeles

Phone

p +1 (555) 983 9238

Experience Experience

Houston, TX

Assistant Box Office Manager

Houston, TX

Littel-Gleason

Houston, TX

Assistant Box Office Manager

Providing support and assistance to Box Office manager in all areas of Box Office operations
Represent the Box Office at weekly management meetings and other meetings as necessary in the absence of the Box Office Manager
Work in a fast paced environment and handle heavy workload that can present stressful situations
Act as Box Office Manager, or Manager on Duty, as assigned
Supervise, evaluate, and develop performance of Box Office staff
Help manage day of show staff and maintain all box office policies and procedures
Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports

Los Angeles, CA

Box Office Manager

Los Angeles, CA

Moore-Smith

Los Angeles, CA

Box Office Manager

To provide administration support to the General Manager and Assistant General Manager
Assist in the development & management of the yearly Global Citizens Festival in Central Park, NY
Develops and executes policies regarding procedures for all box office sales, which include Fine Arts Center subscription series and single ticket sales, and sales for all events sponsored by other groups such as RSO, Theater, Music Departments and community organizations. Meets with advisors from these groups to review policies and procedures relating to the use of the FAC ticketing services
Work with promotions department, production department, talent buyer, labels, artist management and / or touring office to set-up events, place holds, process orders and release tickets in a timely fashion
Oversee box office operations during performances (including preparation of box reports, ATM and Box Office Statements and actively participate in Event Settlements)
Working knowledge and familiarity with AudienceView Ticketing Software or the equivalent, the current Microsoft Office Suite, especially Excel, Outlook, credit card transaction processing software, Filemaker or equivalent desktop applications
Perform high-level maintenance such as reviewing and editing the online storefront, researching order history, creating miscellaneous items, assist with dynamic pricing

present

Chicago, IL

Night of Show Box Office Manager

Chicago, IL

Will-Roberts

present

Chicago, IL

Night of Show Box Office Manager

present

Perform additional duties as directed by General Manager and National Director of Ticketing
Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems
Effectively manage day-to-day operations of the Box Office
Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, promotion managers, and corporate office
Create a positive goal focused team environment within the department
Work all events at the Wiltern as schedule. Hours vary depending on show schedule
Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event

Education Education

Bachelor’s Degree in Business

Howard University

Bachelor’s Degree in Business

Skills Skills

Ability to demonstrate effective communication skills
Display of developing and growing knowledge of Ticketmaster operating system
Reliability with cash reconciliation and reporting
Ability to multi-task and perform under pressure
Availability, flexibility, and reliability in scheduling
Basic Computer Aptitude
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines
Ability to work flexible hours, including nights, weekends, and holidays

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Box Office Manager Resume Examples & Samples

Supervise/manage sales staff (approximately 20 p/t employees)
Build and maintain all events for FirstMerit Bank Pavilion @ Northerly Island, Alpine Valley Music Theatre Oversee building and maintaining all Live Nation promoted events at third party venues in Illinois
Oversee box office operations during performances (including preparation of box reports, ATM and Box Office Statements and actively participate in Event Settlements)
Ensure ADA Compliant Ticketing Practices
Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties
Maintain box office physical operation and staff morale
Assist Clients, Ticketmaster Rep and Live Nation Rep with event programming, ticket holds, ticket accounts and other ticket details
Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns
Attend all relevant meetings, functions and discussions
Act as box office representative and venue/artist liaison at events
Assist with monitoring of ticket sales and maintenance of ticketing system
Track and reconcile ticket stock inventory
Maintain accurate box office accounting records and archives, compliance
Receive and maintain incoming group and/or season sales requests and process invoices to completion
Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues
Assist with daily reconciliation and preparation of deposits, as well as, monitor cash flow
Print Suite and Season Ticket holder tickets and assist with the fulfillment as needed
All duties as assigned by management
Work with promotions department, production department, talent buyer, labels, artist management and / or touring office to set-up events, place holds, process orders and release tickets in a timely fashion

Box Office Manager Resume Examples & Samples

Communicate with promoter, production and Live Nation Ticketing personnel to ensure an accurate ticket build for all events
Develops manifests and scales the house as requested
Maintains and updates applicable events in Live Nation system, including maintenance of all holds
Manages internal ticket order program including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around on all orders
Acts as the Live Nation Box Office representative on-site on the day of the event to deal with all production changes, artist/sponsorship needs, and all other event box office related responsibilities including participating in the event settlement process
Hires, trains and schedules part-time box office staff with emphasis on superior guest service
Works with staff to maintain proper cash controls and accurate, timely financial reporting
Works closely with promoters and artist personnel by providing daily ticket and cash accounts
Locally implements Live Nation's ticketing initiatives and programs
Coordinates all PSS and Sponsor ticketing needs, including Box Seats and Season Tickets
Process and distribute mail and group orders for all events
Communicates with ticket takers, ushers, security, patron services, etc. regarding ticketing information
Prepare daily, weekly and monthly cash and financial reports in accordance to company guidelines
1 – 2 years experience in comparable work experience including management-level work experience
Knowledge of ticketing system software used in entertainment industry
Ability to work day, evening and weekend hours based on the needs of daily business operations
Bachelor's degree from accredited university or comparable work experience in lieu of degree
Working knowledge of Microsoft Office application (Word, Excel, etc.)
Maintain a positive public/professional profile at all times

Box Office Manager Resume Examples & Samples

Create a positive goal focused team environment within the department
Manage and delegate duties as needed to supervisors and staff, assisting and supporting any job function as needed
Administer ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, and VIP packages
Create, complete, and manage accurate and timely reports, including daily ticket counts as needed
Effectively manage day-to-day operations of the Box Office
Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event
Adhere to all House of Blues national ticketing initiatives, programs, policies, procedures, and standards
High School Diploma required. College Degree preferred

Box Office Manager Resume Examples & Samples

Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment
Modify, maintain and update all customer database files
Maintain ticketing computer systems
Primary representative from House of Blues in all venue interactions with Ticketmaster
Coordinate lunch and dinner restaurant reservations with operations, as needed
Develop and maintain superior customer service both in person and over the phones
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Support phones system for the administrative offices
Supervise brunch sales/reservations
Organize nightly will call tickets
Interact with artist, record label, management and band tour accountant
Ensure an accurate and timely flow of show, dinner, gospel brunch and general venue information both intra-departmentally, and to the general public

Box Office Manager Resume Examples & Samples

Adhere to all national ticketing initiatives, programs, policies, procedures, and standards
Perform additional duties as directed by the General Manager and Senior Director of Ticketing
Ability to demonstrate effective communication skills
Display of developing and growing knowledge of Ticketmaster operating system
Availability, flexibility, and reliability in scheduling
High School/Equivalent
Basic Computer Aptitude

Box Office Manager Resume Examples & Samples

Supervise/manage sales staff (up to 10 p/t employees)
Build and maintain all events for Nashville BU
Oversee building and maintaining all Live Nation promoted events at third party venues in Tennessee

Box Office Manager Resume Examples & Samples

Assist with the creation and implementation of all ticketing policies and procedures
Assists in recruitment, hiring, training and scheduling of ticket sellers
Assist the Director, Box Office Operations with additional tasks as needed
Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately
Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to analyze problems involving many variables
Ability to access and accurately input information using a moderately complex computer system. Must possess a strong working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.)
Committed to ensuring superior customer service, collaborates with other departments to ensure delivery of quality services
Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization
Highly organized with good coordinating and project/time management skills
Able to meet tight deadlines and work effectively in a high-pressure environment
Ability to work extended and/or irregular hours including nights, weekends, and holidays, as needed
Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
Serve as the main Box Office contact for Microsoft Theater L.A. LIVE
Able to comprehend complex situations and identify successful resolutions
Must be detailed oriented and have effective multitasking skills
Have strong analytical, problem solving, and resolution skills
Strong ability to adapt to change, work effectively under pressure and produce accurate results in a fast paced environment
At least 3 years Box Office Management experience required
Previous experience with Ticketmaster, Outbox and/or other ticketing programs

Assistant Box Office Manager Resume Examples & Samples

Provide a level of customer service to patrons attending and purchasing tickets to events at the Tacoma Dome that reflects the standards of not only the Ticketmaster company but also that of PAF
Act as chief liaison for vendors, customer service inquiries and escalated customer service issues
Assist with the scheduling of appropriate levels of staff for all events
Supervise, evaluate, and develop performance of Box Office staff
Provide effective and appropriate progressive discipline measures when necessary
Assist with the maintenance of Box Office employee files
Assist with interviewing and hiring staff
Develop manuals, procedures and correspondence
Responsible for the accurate accounting of all daily receipts, daily deposits and all cash transactions in the Box Office
Assist with event building/programming and modification on the Ticketmaster systems. Use the Quality Assurance check process to ensure that events are selling accurately and efficiently
Coordinate and order money to ensure efficient Box Office operations
Responsible for daily reconciliation of all cash drawers which includes the comparison of cash collections against computerized ticketing reports. Reconcile and deposit all Ticketmaster outlet sales. Creates bank deposits
Responsible for vault monies and corresponding areas
Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault
Oversee reconciliation and settlement for all events and Group Sales consignments, including preparation of pertinent reports and backup
Prepare and submit a daily report of business transactions
Verify and report payroll information for the Box Office
Act on behalf of the Box Office Manager with internal and external contacts to resolve problems and respond to policy or procedural questions
Act as Box Office Manager, or Manager on Duty, as assigned
Process confidential information
Create and distribute Box Office sales reports as required
Help process internal ticket requests and promoter consignments
Assist with the maintenance and update of Box Office files
Assume ticket seller, Will Call and telephone operator duties as required
Represent the Box Office at weekly management meetings and other meetings as necessary in the absence of the Box Office Manager
Other duties as deemed necessary or as directed
Experience of two or more years on Ticketmaster systems preferred
Two years of Box Office experience and/or related management experience preferred
Prior cash handling and/or accounting experience required
Strong math aptitude and proven attention to detail
Proven written and verbal communication skills. Clear communication in English is required
Experience in development and coordination of multi-faceted plans and issues
Demonstrated sound organizational and personal interface skills
Flexible with working nights, weekends and holidays
Ability to handle extended periods of standing, walking, bending and kneeling. Able to lift up to 45 pounds

Box Office Manager Resume Examples & Samples

I. Supervision of the Department
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Ensure appropriate staffing levels. Recruitment and hiring staff/supervisors, ensure that hiring/disciplinary/termination standards follow all Live Nation guidelines
Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment (Ticketmaster)
Maintain ticketing computer systems (Ticketmaster)
Primary representative from Live Nation in all venue interactions with Ticketmaster
Participate in weekly meetings with the talent buyer and several key members of staff to discuss events and possible future events. Provide ticketing and financial data that pertains to each event(s) considered
4 years in Box Office/Ticketing Management
College degree or work related experience in lieu of a degree
Flexible schedule and willing to work weekends and holidays when events are scheduled outside of normal operating hours

Box Office Manager Resume Examples & Samples

A minimum education level of: High School or its equivalency
5 + Years of Box Office Experience
Supervisory Training
Microsoft Office and other basic programming
Ticket Programming Experience including basic knowledge of databases
Basic Business Training: correspondence, business math concepts, office procedures
Superior Organization and Prioritization skills to function in a rapidly changing environment
Excellent Communication Skills across diverse platforms
Champions Teamwork approach including enabling and supporting staff

Box Office Manager Resume Examples & Samples

Must be highly knowledgeable about AXS ticketing system and comfortable with other ticketing systems (Ticketmaster, Stranger Ticketing, Gingerbread Shed, etc.)
Basic knowledge of Microsoft Office software programs (primarily Word and Excel)
Ability to manage staff in an effective and professional manner
Education: High School Diploma required; Bachelor’s Degree or vocational certification in related field preferred
Experience: See “Specific Knowledge, Skill and Ability” section above

Night of Show Box Office Manager Resume Examples & Samples

Work all events at the Wiltern as schedule. Hours vary depending on show schedule
Maintain the highest level of guest service, managing and resolving in person and phone customer service issues, in a timely and professional manner
Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, promotion managers, and corporate office
Personnel hiring, evaluation, training coordination, discipline, scheduling, payroll, and supervision
Inventory, maintain, and order all Box Office supplies and equipment as needed
Ticketmaster host system experience required
Minimum three years Box Office supervisory or management experience required
Proficient typing skills required

Box Office Manager Resume Examples & Samples

Process all season, group, and individual ticket orders with no errors and in a timely fashion
Oversee printing and shipping of season tickets
Manage Box Office staff and assist sales staff with ticketing
Set up and monitor TicketReturn
Handle all deposits, credit card charges, and refunds for ticket-related orders
Implement process for season and group renewals and invoicing
Develop and follow an operating budget for the Box Office
Track ticket inventory throughout the off season and season to maximize opportunities to sell to customers
Update reports on daily payments, gate revenue reports, ticket availability reports and other reports necessary to the Ticket Sales Department

Box Office Manager Resume Examples & Samples

Create, complete, and manage accurate and timely reports, including daily ticket counts and needed
Perform additional duties ad directed by General Manage and National Director of Ticketing
Minimum three years Box Office/Ticketing supervisory or management experience required
Ability to provide leadership, engage in positive interaction with staff and guest, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal/written communication, accounting/cash management procedures

Box Office Manager Resume Examples & Samples

Build and maintain all events for New Orleans BU
Oversee building and maintaining all Live Nation promoted events at third party venues in Louisiana & Mississippi
Oversee box office operations during performances (including preparation of box reports, and Box Office Statements and actively participate in Event Settlements)
2-3 years experience as a box office manager or representative, including management level work experience
Knowledge of ticketing software, specifically Ticketmaster Host software
Ability to work day, evening and weekend hours, based on the needs of daily business operations
Bachelor’s degree from an accredited university or comparable work experience
Working knowledge of Microsoft Office applications (Word, Excel, etc.)
Strong knowledge of Box Office or similar operations, customer service computer operations, accounting/cash management procedures
Must be able to work under pressure to meet strict deadlines

Assistant Box Office Manager Resume Examples & Samples

Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field
1 – 2 years increasing responsibility in Ticket Operations, preferably utilizing the Paciolan System and/or Archtics
1 – 2 years experience supervising staff
1 – 2 years experience in a Customer Service environment
Strong Oral and Written Communication skills
Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended number of days

Box Office Manager Resume Examples & Samples

Builds seating configurations for each event on the computer ticket system in coordination with the promoter, production coordinator and marketing director
Maintains a positive rapport with promoters providing assistance and information promptly and accurately upon request
Communicates with outlets and computer ticket company regularly and keeps them properly informed about events and computer operations
Accounts for ticket sales for each event in the event ledger and provides accounting with reconciled daily activity reports
Staffs the box office to accommodate the promoter, walk-up sales, will call window, seating problems collection and patron inquiries
Ensures that the event audit reconciles with events outstanding as per the general ledger and all source documentation and the ticket inventory maintained outside of the computer ticket system
Provides the finance department with a certified event audit statement in a timely manner, to be used at time of settlement

Box Office Manager Resume Examples & Samples

Responsible for all aspects of ticket office operation and phone system administration
Primary representative from HOBE in all venue interactions with Ticketmaster
2 Years Experience in Box Office/Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Tolerance of all cultures, music and art forms

Box Office Manager Resume Examples & Samples

Working knowledge of Ticketweb Ticketing system or equivalent computerised ticketing system
Excellent customer service skills and phone manners required
Good organisational skills and ability to work under pressure
Experience of leading and managing a team
Good knowledge of the operation of a live music venue
High level of IT skills to manage and maintain ‘at ticket sales’ operation, including Web Sales
Management skills, communication skills, admin skills
Troubleshooting and problem solving skills

Day of Show Box Office Manager Resume Examples & Samples

Ensure that all associates are providing superior customer service to the consumer
Interact positively and communicate effectively externally with venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers as needed
Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems
Reconciliation and accounting of all ticket sales for each event
Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income
Manage the process of filling internal order requests timely and accurately
Organize department and financial information for internal and external meetings as required
Perform additional duties as directed by General Manager and National Director of Ticketing
Knowledge of Ticketmaster host system required
Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines

Assistant Box Office Manager Resume Examples & Samples

Responsible for hiring, training, scheduling and time-sheet approval of all work-study staff for Box Office/Front of House
Must have excellent organizational and customer service skills. Should be comfortable working with student staff as well as adult professionals
Bachelor's degree, preferably in theatre, theatre management or a related field
Some knowledge of Theater Mania/Ovation Tix system very helpful but not required! Looking for pro-active, multi-tasking individual who can delegate and pick up things quickly

Box Office Manager Resume Examples & Samples

Build and maintain all events for Nashville BU, this includes shows at Ascend, Fontanel, Municipal Auditorium, Bridgestone Arena, Nissan Stadium, and other TN venues outside of Nashville
Proactively work with booking, touring, and artist representatives on sold maps, rescales, groupon offers, and other sales tools to maximize sales on events
Interface with Nashville industry executives as a representative of Live Nation
Work proactively with general manager and operations manager as it relates to their needs for the functioning of a successful show in advance, night of show, and post show
Must be able to work under pressure to meet strict deadline

Assistant Box Office Manager Resume Examples & Samples

Manage all aspects of the Box Office operation including the recruiting, scheduling, training and managing of staff
Formulation and implementation of Box Office policies and procedures
Serve as the liaison between Ticketmaster staff and the Sony Centre
Maintain a positive and proactive approach to ticketing activities at the Sony Centre with a strong commitment to superior customer service
Providing support and assistance to Box Office manager in all areas of Box Office operations
Cash control and balancing, payroll and related administrative functions
Monitoring staff performance to ensure high levels of customer service are being maintained
Dealing with and resolving customer service issues relating to Box Office operations
Overseeing daily and event scheduling
Daily cash reconciliations and bank deposits
Payroll record keeping
Ticket processing and in-person ticket sales
Related Box Office, Ticketing and/or industry experience
Previous administrative and/or accounting experience an asset
Customer service oriented and proven problem solving abilities
Excellent communicator (verbal and written)
Strong organization skills and attention to detail
Dedicated and trustworthy
Must be available weekends, evenings and holidays

Box Office Manager Resume Examples & Samples

Plans and executes a major business phase of the Fine Arts Center operation and is responsible for adhering to University and Fine Arts Center fiscal policies
Develops and executes policies regarding procedures for all box office sales, which include Fine Arts Center subscription series and single ticket sales, and sales for all events sponsored by other groups such as RSO, Theater, Music Departments and community organizations. Meets with advisors from these groups to review policies and procedures relating to the use of the FAC ticketing services
Trains, supervises and coordinates the work of the box office sales staff regarding sales, cash handling and accountability
Serves as liaison with the Fine Arts Center's leased computerized ticket company
Provides the following reports: daily cash receipts; individual program sales updates; final sales reports for every event; Five College student sales and subsidized sales; demographic analysis
Maintains harmonious relations with the public and assists in marketing strategies for the Fine Arts Center with the Director of Programming, Director of Marketing, and Director of Development
Bachelor's degree in Accounting, Arts Management or equivalent
Considerable knowledge and extensive experience in cash handling procedures and the ability to communicate these procedures to staff
Ability to establish and maintain harmonious relationships with the public, conveying these concepts to the box office staff
Ability to work under pressure in a very confined work area
Previous box office management experience

Assistant Box Office Manager Resume Examples & Samples

Communicate accurate concert information, etc., via phone, email and in person
Ticket processing and mailing
Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
Prior Ticketmaster HOST and Archtics experience is preferred
Follow oral and written instructions and communicate effectively with others in both oral and written form

Box Office Manager Resume Examples & Samples

Coordinate & communicate program structure and processes with Global Citizen organizational contacts
Work on the advancement of the project scope to increase the outreach beyond current levels
Analyze and resolve problems associated with technical issues, project resources, and project integration issues
Communicate with regional presidents, bookers, ticket managers, artist agencies & Live Nation touring departments to identify shows/events where tickets can be utilized for this program
Check all offers to make sure that proper protocol has been followed so the end user experience is seamless
Report on programs success & failures to better manage future endeavors
Liaison with Global Citizens & Live Nation executives managing the GPP project
Establish and maintain weekly, monthly & yearly reports concerning offers & redemption analytics
Assist in the development & management of the yearly Global Citizens Festival in Central Park, NY
Patron interface as it relates to the online deployment of the GPP 2 ticket program – resolving patron issues
Perform additional duties as directed by the Senior Director of ticketing which will include projects outside of the GPP scope
Knowledge of Ticketmaster host system preferred
Minimum three years Box Office / ticketing supervisory or management experience required
Demonstrated results producer with excellent project management and problem solving skills
Outstanding influence, collaboration and communication skills. Proficient typing skills required
Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Office applications), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
Flexibility to work and communicate with all levels of company corporate structure

Box Office Manager Resume Examples & Samples

A minimum of 2-4 years related experience, including experience supervising, coaching, mentoring, or leading teams
Proficiency in Ticketmaster ticketing software
Proficiency in Microsoft Word, Excel, and Outlook, and ability to learn all required business systems
High level of organization, focus on detail, and ability to manage multiple projects simultaneously
Strong customer service, communication and interpersonal skills

Box Office Manager Resume Examples & Samples

48 months experience in sports or entertainment ticket operations
Detail oriented for accuracy of data and information
Able to produce reports and complete work within deadlines
Strong initiative to solve problems
Able to work well with interdepartmental teams and initiatives
Working knowledge of Paciolan ticketing software
Must be able to supervise staff and communicate directions and expectations effectively

Box Office Manager Resume Examples & Samples

To act as administrative support to the General Manager and Assistant General Manager, assisting in the specific daily, weekly and monthly duties as agreed
Represent the company as required
To carry out any other reasonable duties that may arise
Management skills, communication skills, admin skills and experience leading a customer focused team
Good telephone manner and skills
Experience of cash handling and managing budgets
An understanding of marketing procedures

Box Office Manager Resume Examples & Samples

Significant working knowledge of computers, especially the Windows platform
Notable skill in communicating effectively with Hopkins Center patrons
Superior accuracy and attentiveness to detail
Working knowledge and familiarity with AudienceView Ticketing Software or the equivalent, the current Microsoft Office Suite, especially Excel, Outlook, credit card transaction processing software, Filemaker or equivalent desktop applications
Strong written and verbal communications, as well as superior interpersonal and management skills
Willingness to work a schedule that regularly includes evening and weekend hours
Strong interest in the performing arts preferred
Three years of relevant experience in ticket sales or management responsibilities in another office or retail setting; or the equivalent
Two years in dealing with currency, knowledge and experience in compliant credit card sales processes and procedures
Experience with accounting is helpful