Box Office Manager Resume Samples

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JC
J Connelly
Jeremy
Connelly
439 Hansen Mountains
Los Angeles
CA
+1 (555) 983 9238
439 Hansen Mountains
Los Angeles
CA
Phone
p +1 (555) 983 9238
Experience Experience
Houston, TX
Assistant Box Office Manager
Houston, TX
Littel-Gleason
Houston, TX
Assistant Box Office Manager
  • Providing support and assistance to Box Office manager in all areas of Box Office operations
  • Represent the Box Office at weekly management meetings and other meetings as necessary in the absence of the Box Office Manager
  • Work in a fast paced environment and handle heavy workload that can present stressful situations
  • Act as Box Office Manager, or Manager on Duty, as assigned
  • Supervise, evaluate, and develop performance of Box Office staff
  • Help manage day of show staff and maintain all box office policies and procedures
  • Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
Los Angeles, CA
Box Office Manager
Los Angeles, CA
Moore-Smith
Los Angeles, CA
Box Office Manager
  • To provide administration support to the General Manager and Assistant General Manager
  • Assist in the development & management of the yearly Global Citizens Festival in Central Park, NY
  • Develops and executes policies regarding procedures for all box office sales, which include Fine Arts Center subscription series and single ticket sales, and sales for all events sponsored by other groups such as RSO, Theater, Music Departments and community organizations. Meets with advisors from these groups to review policies and procedures relating to the use of the FAC ticketing services
  • Work with promotions department, production department, talent buyer, labels, artist management and / or touring office to set-up events, place holds, process orders and release tickets in a timely fashion
  • Oversee box office operations during performances (including preparation of box reports, ATM and Box Office Statements and actively participate in Event Settlements)
  • Working knowledge and familiarity with AudienceView Ticketing Software or the equivalent, the current Microsoft Office Suite, especially Excel, Outlook, credit card transaction processing software, Filemaker or equivalent desktop applications
  • Perform high-level maintenance such as reviewing and editing the online storefront, researching order history, creating miscellaneous items, assist with dynamic pricing
present
Chicago, IL
Night of Show Box Office Manager
Chicago, IL
Will-Roberts
present
Chicago, IL
Night of Show Box Office Manager
present
  • Perform additional duties as directed by General Manager and National Director of Ticketing
  • Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems
  • Effectively manage day-to-day operations of the Box Office
  • Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, promotion managers, and corporate office
  • Create a positive goal focused team environment within the department
  • Work all events at the Wiltern as schedule. Hours vary depending on show schedule
  • Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Howard University
Bachelor’s Degree in Business
Skills Skills
  • Ability to demonstrate effective communication skills
  • Display of developing and growing knowledge of Ticketmaster operating system
  • Reliability with cash reconciliation and reporting
  • Ability to multi-task and perform under pressure
  • Availability, flexibility, and reliability in scheduling
  • Basic Computer Aptitude
  • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
  • Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
  • Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines
  • Ability to work flexible hours, including nights, weekends, and holidays
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8 Box Office Manager resume templates

1

Box Office Manager Resume Examples & Samples

  • Supervise/manage sales staff (approximately 20 p/t employees)
  • Build and maintain all events for FirstMerit Bank Pavilion @ Northerly Island, Alpine Valley Music Theatre Oversee building and maintaining all Live Nation promoted events at third party venues in Illinois
  • Oversee box office operations during performances (including preparation of box reports, ATM and Box Office Statements and actively participate in Event Settlements)
  • Ensure ADA Compliant Ticketing Practices
  • Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties
  • Maintain box office physical operation and staff morale
  • Assist Clients, Ticketmaster Rep and Live Nation Rep with event programming, ticket holds, ticket accounts and other ticket details
  • Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns
  • Attend all relevant meetings, functions and discussions
  • Act as box office representative and venue/artist liaison at events
  • Assist with monitoring of ticket sales and maintenance of ticketing system
  • Track and reconcile ticket stock inventory
  • Maintain accurate box office accounting records and archives, compliance
  • Receive and maintain incoming group and/or season sales requests and process invoices to completion
  • Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues
  • Assist with daily reconciliation and preparation of deposits, as well as, monitor cash flow
  • Print Suite and Season Ticket holder tickets and assist with the fulfillment as needed
  • All duties as assigned by management
  • Work with promotions department, production department, talent buyer, labels, artist management and / or touring office to set-up events, place holds, process orders and release tickets in a timely fashion
2

Box Office Manager Resume Examples & Samples

  • Communicate with promoter, production and Live Nation Ticketing personnel to ensure an accurate ticket build for all events
  • Develops manifests and scales the house as requested
  • Maintains and updates applicable events in Live Nation system, including maintenance of all holds
  • Manages internal ticket order program including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around on all orders
  • Acts as the Live Nation Box Office representative on-site on the day of the event to deal with all production changes, artist/sponsorship needs, and all other event box office related responsibilities including participating in the event settlement process
  • Hires, trains and schedules part-time box office staff with emphasis on superior guest service
  • Works with staff to maintain proper cash controls and accurate, timely financial reporting
  • Works closely with promoters and artist personnel by providing daily ticket and cash accounts
  • Locally implements Live Nation's ticketing initiatives and programs
  • Coordinates all PSS and Sponsor ticketing needs, including Box Seats and Season Tickets
  • Process and distribute mail and group orders for all events
  • Communicates with ticket takers, ushers, security, patron services, etc. regarding ticketing information
  • Prepare daily, weekly and monthly cash and financial reports in accordance to company guidelines
  • 1 – 2 years experience in comparable work experience including management-level work experience
  • Knowledge of ticketing system software used in entertainment industry
  • Ability to work day, evening and weekend hours based on the needs of daily business operations
  • Bachelor's degree from accredited university or comparable work experience in lieu of degree
  • Working knowledge of Microsoft Office application (Word, Excel, etc.)
  • Maintain a positive public/professional profile at all times
3

Box Office Manager Resume Examples & Samples

  • Create a positive goal focused team environment within the department
  • Manage and delegate duties as needed to supervisors and staff, assisting and supporting any job function as needed
  • Administer ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, and VIP packages
  • Create, complete, and manage accurate and timely reports, including daily ticket counts as needed
  • Effectively manage day-to-day operations of the Box Office
  • Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event
  • Adhere to all House of Blues national ticketing initiatives, programs, policies, procedures, and standards
  • High School Diploma required. College Degree preferred
4

Box Office Manager Resume Examples & Samples

  • Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment
  • Modify, maintain and update all customer database files
  • Maintain ticketing computer systems
  • Primary representative from House of Blues in all venue interactions with Ticketmaster
  • Coordinate lunch and dinner restaurant reservations with operations, as needed
  • Develop and maintain superior customer service both in person and over the phones
  • Develop and maintain call center phone system, and keep current all phone menus and calendars of events
  • Support phones system for the administrative offices
  • Supervise brunch sales/reservations
  • Organize nightly will call tickets
  • Interact with artist, record label, management and band tour accountant
  • Ensure an accurate and timely flow of show, dinner, gospel brunch and general venue information both intra-departmentally, and to the general public
5

Box Office Manager Resume Examples & Samples

  • Adhere to all national ticketing initiatives, programs, policies, procedures, and standards
  • Perform additional duties as directed by the General Manager and Senior Director of Ticketing
  • Ability to demonstrate effective communication skills
  • Display of developing and growing knowledge of Ticketmaster operating system
  • Availability, flexibility, and reliability in scheduling
  • High School/Equivalent
  • Basic Computer Aptitude
6

Box Office Manager Resume Examples & Samples

  • Supervise/manage sales staff (up to 10 p/t employees)
  • Build and maintain all events for Nashville BU
  • Oversee building and maintaining all Live Nation promoted events at third party venues in Tennessee
7

Box Office Manager Resume Examples & Samples

  • Assist with the creation and implementation of all ticketing policies and procedures
  • Assists in recruitment, hiring, training and scheduling of ticket sellers
  • Assist the Director, Box Office Operations with additional tasks as needed
  • Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to analyze problems involving many variables
  • Ability to access and accurately input information using a moderately complex computer system. Must possess a strong working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.)
  • Committed to ensuring superior customer service, collaborates with other departments to ensure delivery of quality services
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization
  • Highly organized with good coordinating and project/time management skills
  • Able to meet tight deadlines and work effectively in a high-pressure environment
  • Ability to work extended and/or irregular hours including nights, weekends, and holidays, as needed
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
  • Serve as the main Box Office contact for Microsoft Theater L.A. LIVE
  • Able to comprehend complex situations and identify successful resolutions
  • Must be detailed oriented and have effective multitasking skills
  • Have strong analytical, problem solving, and resolution skills
  • Strong ability to adapt to change, work effectively under pressure and produce accurate results in a fast paced environment
  • At least 3 years Box Office Management experience required
  • Previous experience with Ticketmaster, Outbox and/or other ticketing programs
8

Assistant Box Office Manager Resume Examples & Samples

  • Provide a level of customer service to patrons attending and purchasing tickets to events at the Tacoma Dome that reflects the standards of not only the Ticketmaster company but also that of PAF
  • Act as chief liaison for vendors, customer service inquiries and escalated customer service issues
  • Assist with the scheduling of appropriate levels of staff for all events
  • Supervise, evaluate, and develop performance of Box Office staff
  • Provide effective and appropriate progressive discipline measures when necessary
  • Assist with the maintenance of Box Office employee files
  • Assist with interviewing and hiring staff
  • Develop manuals, procedures and correspondence
  • Responsible for the accurate accounting of all daily receipts, daily deposits and all cash transactions in the Box Office
  • Assist with event building/programming and modification on the Ticketmaster systems. Use the Quality Assurance check process to ensure that events are selling accurately and efficiently
  • Coordinate and order money to ensure efficient Box Office operations
  • Responsible for daily reconciliation of all cash drawers which includes the comparison of cash collections against computerized ticketing reports. Reconcile and deposit all Ticketmaster outlet sales. Creates bank deposits
  • Responsible for vault monies and corresponding areas
  • Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault
  • Oversee reconciliation and settlement for all events and Group Sales consignments, including preparation of pertinent reports and backup
  • Prepare and submit a daily report of business transactions
  • Verify and report payroll information for the Box Office
  • Act on behalf of the Box Office Manager with internal and external contacts to resolve problems and respond to policy or procedural questions
  • Act as Box Office Manager, or Manager on Duty, as assigned
  • Process confidential information
  • Create and distribute Box Office sales reports as required
  • Help process internal ticket requests and promoter consignments
  • Assist with the maintenance and update of Box Office files
  • Assume ticket seller, Will Call and telephone operator duties as required
  • Represent the Box Office at weekly management meetings and other meetings as necessary in the absence of the Box Office Manager
  • Other duties as deemed necessary or as directed
  • Experience of two or more years on Ticketmaster systems preferred
  • Two years of Box Office experience and/or related management experience preferred
  • Prior cash handling and/or accounting experience required
  • Strong math aptitude and proven attention to detail
  • Proven written and verbal communication skills. Clear communication in English is required
  • Experience in development and coordination of multi-faceted plans and issues
  • Demonstrated sound organizational and personal interface skills
  • Flexible with working nights, weekends and holidays
  • Ability to handle extended periods of standing, walking, bending and kneeling. Able to lift up to 45 pounds
9

Box Office Manager Resume Examples & Samples

  • I. Supervision of the Department
  • Assist and support box office staff in any of their job functions, as needed
  • Ensure positive and creative team environment within the department
  • Facilitate proper inter-departmental communications and organization
  • Ensure complete and satisfactory on-going staff training
  • Ensure appropriate staffing levels. Recruitment and hiring staff/supervisors, ensure that hiring/disciplinary/termination standards follow all Live Nation guidelines
  • Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment (Ticketmaster)
  • Maintain ticketing computer systems (Ticketmaster)
  • Primary representative from Live Nation in all venue interactions with Ticketmaster
  • Participate in weekly meetings with the talent buyer and several key members of staff to discuss events and possible future events. Provide ticketing and financial data that pertains to each event(s) considered
  • 4 years in Box Office/Ticketing Management
  • College degree or work related experience in lieu of a degree
  • Flexible schedule and willing to work weekends and holidays when events are scheduled outside of normal operating hours
10

Box Office Manager Resume Examples & Samples

  • A minimum education level of: High School or its equivalency
  • 5 + Years of Box Office Experience
  • Supervisory Training
  • Microsoft Office and other basic programming
  • Ticket Programming Experience including basic knowledge of databases
  • Basic Business Training: correspondence, business math concepts, office procedures
  • Superior Organization and Prioritization skills to function in a rapidly changing environment
  • Excellent Communication Skills across diverse platforms
  • Champions Teamwork approach including enabling and supporting staff
11

Box Office Manager Resume Examples & Samples

  • Must be highly knowledgeable about AXS ticketing system and comfortable with other ticketing systems (Ticketmaster, Stranger Ticketing, Gingerbread Shed, etc.)
  • Basic knowledge of Microsoft Office software programs (primarily Word and Excel)
  • Ability to manage staff in an effective and professional manner
  • Education: High School Diploma required; Bachelor’s Degree or vocational certification in related field preferred
  • Experience: See “Specific Knowledge, Skill and Ability” section above
12

Night of Show Box Office Manager Resume Examples & Samples

  • Work all events at the Wiltern as schedule. Hours vary depending on show schedule
  • Maintain the highest level of guest service, managing and resolving in person and phone customer service issues, in a timely and professional manner
  • Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, promotion managers, and corporate office
  • Personnel hiring, evaluation, training coordination, discipline, scheduling, payroll, and supervision
  • Inventory, maintain, and order all Box Office supplies and equipment as needed
  • Ticketmaster host system experience required
  • Minimum three years Box Office supervisory or management experience required
  • Proficient typing skills required
13

Box Office Manager Resume Examples & Samples

  • Process all season, group, and individual ticket orders with no errors and in a timely fashion
  • Oversee printing and shipping of season tickets
  • Manage Box Office staff and assist sales staff with ticketing
  • Set up and monitor TicketReturn
  • Handle all deposits, credit card charges, and refunds for ticket-related orders
  • Implement process for season and group renewals and invoicing
  • Develop and follow an operating budget for the Box Office
  • Track ticket inventory throughout the off season and season to maximize opportunities to sell to customers
  • Update reports on daily payments, gate revenue reports, ticket availability reports and other reports necessary to the Ticket Sales Department
14

Box Office Manager Resume Examples & Samples

  • Create, complete, and manage accurate and timely reports, including daily ticket counts and needed
  • Perform additional duties ad directed by General Manage and National Director of Ticketing
  • Minimum three years Box Office/Ticketing supervisory or management experience required
  • Ability to provide leadership, engage in positive interaction with staff and guest, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
  • Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal/written communication, accounting/cash management procedures
15

Box Office Manager Resume Examples & Samples

  • Build and maintain all events for New Orleans BU
  • Oversee building and maintaining all Live Nation promoted events at third party venues in Louisiana & Mississippi
  • Oversee box office operations during performances (including preparation of box reports, and Box Office Statements and actively participate in Event Settlements)
  • 2-3 years experience as a box office manager or representative, including management level work experience
  • Knowledge of ticketing software, specifically Ticketmaster Host software
  • Ability to work day, evening and weekend hours, based on the needs of daily business operations
  • Bachelor’s degree from an accredited university or comparable work experience
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.)
  • Strong knowledge of Box Office or similar operations, customer service computer operations, accounting/cash management procedures
  • Must be able to work under pressure to meet strict deadlines
16

Assistant Box Office Manager Resume Examples & Samples

  • Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field
  • 1 – 2 years increasing responsibility in Ticket Operations, preferably utilizing the Paciolan System and/or Archtics
  • 1 – 2 years experience supervising staff
  • 1 – 2 years experience in a Customer Service environment
  • Strong Oral and Written Communication skills
  • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended number of days
17

Box Office Manager Resume Examples & Samples

  • Builds seating configurations for each event on the computer ticket system in coordination with the promoter, production coordinator and marketing director
  • Maintains a positive rapport with promoters providing assistance and information promptly and accurately upon request
  • Communicates with outlets and computer ticket company regularly and keeps them properly informed about events and computer operations
  • Accounts for ticket sales for each event in the event ledger and provides accounting with reconciled daily activity reports
  • Staffs the box office to accommodate the promoter, walk-up sales, will call window, seating problems collection and patron inquiries
  • Ensures that the event audit reconciles with events outstanding as per the general ledger and all source documentation and the ticket inventory maintained outside of the computer ticket system
  • Provides the finance department with a certified event audit statement in a timely manner, to be used at time of settlement
18

Box Office Manager Resume Examples & Samples

  • Responsible for all aspects of ticket office operation and phone system administration
  • Primary representative from HOBE in all venue interactions with Ticketmaster
  • 2 Years Experience in Box Office/Ticketing Management
  • Flexible Schedule (days/nights, weekends, and holidays)
  • Tolerance of all cultures, music and art forms
19

Box Office Manager Resume Examples & Samples

  • Working knowledge of Ticketweb Ticketing system or equivalent computerised ticketing system
  • Excellent customer service skills and phone manners required
  • Good organisational skills and ability to work under pressure
  • Experience of leading and managing a team
  • Good knowledge of the operation of a live music venue
  • High level of IT skills to manage and maintain ‘at ticket sales’ operation, including Web Sales
  • Management skills, communication skills, admin skills
  • Troubleshooting and problem solving skills
20

Day of Show Box Office Manager Resume Examples & Samples

  • Ensure that all associates are providing superior customer service to the consumer
  • Interact positively and communicate effectively externally with venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers as needed
  • Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems
  • Reconciliation and accounting of all ticket sales for each event
  • Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income
  • Manage the process of filling internal order requests timely and accurately
  • Organize department and financial information for internal and external meetings as required
  • Perform additional duties as directed by General Manager and National Director of Ticketing
  • Knowledge of Ticketmaster host system required
  • Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
  • Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines
21

Assistant Box Office Manager Resume Examples & Samples

  • Responsible for hiring, training, scheduling and time-sheet approval of all work-study staff for Box Office/Front of House
  • Must have excellent organizational and customer service skills. Should be comfortable working with student staff as well as adult professionals
  • Bachelor's degree, preferably in theatre, theatre management or a related field
  • Some knowledge of Theater Mania/Ovation Tix system very helpful but not required! Looking for pro-active, multi-tasking individual who can delegate and pick up things quickly
22

Box Office Manager Resume Examples & Samples

  • Build and maintain all events for Nashville BU, this includes shows at Ascend, Fontanel, Municipal Auditorium, Bridgestone Arena, Nissan Stadium, and other TN venues outside of Nashville
  • Proactively work with booking, touring, and artist representatives on sold maps, rescales, groupon offers, and other sales tools to maximize sales on events
  • Interface with Nashville industry executives as a representative of Live Nation
  • Work proactively with general manager and operations manager as it relates to their needs for the functioning of a successful show in advance, night of show, and post show
  • Must be able to work under pressure to meet strict deadline
23

Assistant Box Office Manager Resume Examples & Samples

  • Manage all aspects of the Box Office operation including the recruiting, scheduling, training and managing of staff
  • Formulation and implementation of Box Office policies and procedures
  • Serve as the liaison between Ticketmaster staff and the Sony Centre
  • Maintain a positive and proactive approach to ticketing activities at the Sony Centre with a strong commitment to superior customer service
  • Providing support and assistance to Box Office manager in all areas of Box Office operations
  • Cash control and balancing, payroll and related administrative functions
  • Monitoring staff performance to ensure high levels of customer service are being maintained
  • Dealing with and resolving customer service issues relating to Box Office operations
  • Overseeing daily and event scheduling
  • Daily cash reconciliations and bank deposits
  • Payroll record keeping
  • Ticket processing and in-person ticket sales
  • Related Box Office, Ticketing and/or industry experience
  • Previous administrative and/or accounting experience an asset
  • Customer service oriented and proven problem solving abilities
  • Excellent communicator (verbal and written)
  • Strong organization skills and attention to detail
  • Dedicated and trustworthy
  • Must be available weekends, evenings and holidays
24

Box Office Manager Resume Examples & Samples

  • Plans and executes a major business phase of the Fine Arts Center operation and is responsible for adhering to University and Fine Arts Center fiscal policies
  • Develops and executes policies regarding procedures for all box office sales, which include Fine Arts Center subscription series and single ticket sales, and sales for all events sponsored by other groups such as RSO, Theater, Music Departments and community organizations. Meets with advisors from these groups to review policies and procedures relating to the use of the FAC ticketing services
  • Trains, supervises and coordinates the work of the box office sales staff regarding sales, cash handling and accountability
  • Serves as liaison with the Fine Arts Center's leased computerized ticket company
  • Provides the following reports: daily cash receipts; individual program sales updates; final sales reports for every event; Five College student sales and subsidized sales; demographic analysis
  • Maintains harmonious relations with the public and assists in marketing strategies for the Fine Arts Center with the Director of Programming, Director of Marketing, and Director of Development
  • Bachelor's degree in Accounting, Arts Management or equivalent
  • Considerable knowledge and extensive experience in cash handling procedures and the ability to communicate these procedures to staff
  • Ability to establish and maintain harmonious relationships with the public, conveying these concepts to the box office staff
  • Ability to work under pressure in a very confined work area
  • Previous box office management experience
25

Assistant Box Office Manager Resume Examples & Samples

  • Communicate accurate concert information, etc., via phone, email and in person
  • Ticket processing and mailing
  • Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
  • Prior Ticketmaster HOST and Archtics experience is preferred
  • Follow oral and written instructions and communicate effectively with others in both oral and written form
26

Box Office Manager Resume Examples & Samples

  • Coordinate & communicate program structure and processes with Global Citizen organizational contacts
  • Work on the advancement of the project scope to increase the outreach beyond current levels
  • Analyze and resolve problems associated with technical issues, project resources, and project integration issues
  • Communicate with regional presidents, bookers, ticket managers, artist agencies & Live Nation touring departments to identify shows/events where tickets can be utilized for this program
  • Check all offers to make sure that proper protocol has been followed so the end user experience is seamless
  • Report on programs success & failures to better manage future endeavors
  • Liaison with Global Citizens & Live Nation executives managing the GPP project
  • Establish and maintain weekly, monthly & yearly reports concerning offers & redemption analytics
  • Assist in the development & management of the yearly Global Citizens Festival in Central Park, NY
  • Patron interface as it relates to the online deployment of the GPP 2 ticket program – resolving patron issues
  • Perform additional duties as directed by the Senior Director of ticketing which will include projects outside of the GPP scope
  • Knowledge of Ticketmaster host system preferred
  • Minimum three years Box Office / ticketing supervisory or management experience required
  • Demonstrated results producer with excellent project management and problem solving skills
  • Outstanding influence, collaboration and communication skills. Proficient typing skills required
  • Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Office applications), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures
  • Flexibility to work and communicate with all levels of company corporate structure
27

Box Office Manager Resume Examples & Samples

  • A minimum of 2-4 years related experience, including experience supervising, coaching, mentoring, or leading teams
  • Proficiency in Ticketmaster ticketing software
  • Proficiency in Microsoft Word, Excel, and Outlook, and ability to learn all required business systems
  • High level of organization, focus on detail, and ability to manage multiple projects simultaneously
  • Strong customer service, communication and interpersonal skills
28

Box Office Manager Resume Examples & Samples

  • 48 months experience in sports or entertainment ticket operations
  • Detail oriented for accuracy of data and information
  • Able to produce reports and complete work within deadlines
  • Strong initiative to solve problems
  • Able to work well with interdepartmental teams and initiatives
  • Working knowledge of Paciolan ticketing software
  • Must be able to supervise staff and communicate directions and expectations effectively
29

Box Office Manager Resume Examples & Samples

  • To act as administrative support to the General Manager and Assistant General Manager, assisting in the specific daily, weekly and monthly duties as agreed
  • Represent the company as required
  • To carry out any other reasonable duties that may arise
  • Management skills, communication skills, admin skills and experience leading a customer focused team
  • Good telephone manner and skills
  • Experience of cash handling and managing budgets
  • An understanding of marketing procedures
30

Box Office Manager Resume Examples & Samples

  • Significant working knowledge of computers, especially the Windows platform
  • Notable skill in communicating effectively with Hopkins Center patrons
  • Superior accuracy and attentiveness to detail
  • Working knowledge and familiarity with AudienceView Ticketing Software or the equivalent, the current Microsoft Office Suite, especially Excel, Outlook, credit card transaction processing software, Filemaker or equivalent desktop applications
  • Strong written and verbal communications, as well as superior interpersonal and management skills
  • Willingness to work a schedule that regularly includes evening and weekend hours
  • Strong interest in the performing arts preferred
  • Three years of relevant experience in ticket sales or management responsibilities in another office or retail setting; or the equivalent
  • Two years in dealing with currency, knowledge and experience in compliant credit card sales processes and procedures
  • Experience with accounting is helpful