Concierge Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

L Leuschke

Lonnie

Leuschke

298 Walsh Mews

Los Angeles

+1 (555) 308 5613

298 Walsh Mews

Los Angeles

Phone

p +1 (555) 308 5613

Experience Experience

Phoenix, AZ

Concierge Manager

Phoenix, AZ

Volkman, Green and Kirlin

Phoenix, AZ

Concierge Manager

Work/partner with the General Manager and Assistant General Manager at a Flagship Center to achieve the goals within the Center
Resolve guest complaints in conjunction with the Assistant Manager, keeping senior management well informed as to the problems and actions taken
Interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
The Concierge Manager is responsible for the operations of Concierge, Airport Greeters, Limousine Driver and Kids for All Seasons
Make deliveries to customers
Create and maintain weekly Concierge staffing and schedules

San Francisco, CA

Listing Concierge Manager

San Francisco, CA

Hodkiewicz LLC

San Francisco, CA

Listing Concierge Manager

Manage the Listing Concierge team, made up of four marketing professionals, to make sure the program is being successfully executed
Budget management—makes sure the program stays within budget
Provide assistance to sales associate for mobile flyers through dot signal
Establishes annual plan for Listing Concierge and makes sure the Listing Concierge team adheres to it
Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval
Send out satisfaction survey rating the program and assistance at the completion of each order (but before the sold card goes out)
Create and complete Facebook demographically targeted boost for sales associates

present

New York, NY

VIP Services & Concierge Manager

New York, NY

Trantow Inc

present

New York, NY

VIP Services & Concierge Manager

present

Develop procedures to prioritize advanced communication with Leisure guests based on room rate, length of stay, guest accommodations, and VIP status
Create and implement pro-active plans to promote TPC Golf, Well and Being Spa and resort outlets to individual travelers
Know area spa and golf competition and build, establish and maintain effective relationships with local area resort staff
Maintain effective staffing schedules to capture peak check-in sales time with customers while adhering to Watson guidelines
Provide training and resources for staff to assure they are experts about resort and destination amenities, activities and events that we wish to recommend to our guests and develop an unrivaled guest arrival/lobby presence
Recruit, hire, train and lead all Concierge colleagues
Liaise with Fairmont Scottsdale VIP guests

Education Education

Bachelor’s Degree in Business

East Carolina University

Bachelor’s Degree in Business

Skills Skills

Able to use a computer, iPad, cell phone, access Facebook, Twitter, Trax, and Apps frequently each day
Genuine passion for providing excellent guest service
Comprehensive knowledge of the shopping center trade area and venues
Complete knowledge of Apple iPad and ioS
Able to work independently or with a team in a collaborative way
Able to bend, stoop and reach up to 4 hours a day
Able to climb stairs several times a day
Oral proficiency in a second language
Reading, writing and oral proficiency in the English language
Able to travel locally and the surrounding community where Flagship Center is located

Create a Resume in Minutes

13 Concierge Manager resume templates

Read our complete resume writing guides

Merrill Edge Concierge Team Manager Resume Examples & Samples

Responsible for coaching to improve FSA satisfaction, education, productivity, and relationship deepening
Leads quality initiatives/initiates process improvements
Resolves escalated issues
Collaborates with other leadership peers to improve processes that impact both the client and FSA experience
Reports team related metrics
Series 7, 66(63/65) required
Series 9 & 10 if not currently held, must be obtained within 120 days
Displays sound judgment and crafts good business decisions for FSAs, clients, and shareholders
Proven ability to coach and motivate others
Two to Three years of brokerage leadership experience
Must remain current with and comply with regulatory requirements

Case Manager, Concierge Resume Examples & Samples

Min. 3 to 5 years of insurance administration experience
Meticulous, thorough and good organization skills
Confident in handling HNW portfolio; prior experience deemed advantageous

Concierge Manager Resume Examples & Samples

Diploma/Qualification in Hospitality or Tourism Management
Well developed Communication and Customer Relations Skills
Well developed Computer Skills particularly in the use of MS Office,
Essential knowledge of Travel and Hotel industry

Concierge Manager / Head Concierge Resume Examples & Samples

Set Departmental objectives, work schedules, budgets, policies and procedures
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
Attend Front of House/Hotel meetings, as required

Concierge Team Manager Resume Examples & Samples

Proactively implement the directives of the Concierge Management team into the everyday operations in a positive and clear manner
Support the Concierge Operations Manager in the organisation of the team rota and provision of the rota hours for payroll purposes
Manage, motivate and monitor the Concierge Team to maximise resource, ensuring staff are appropriately trained and developed in marketing initiatives to meet business objectives
Feedback efficiently to the Concierge Operations Manager concerning training requirements for individuals to enhance performance
Performance manage the Concierge Associates
Delivery of Outstanding customer service to customers and retailers alike
Ensure the Concierge Desk appears professional in its physical image to customers and retailers at all times
Take responsibility and find solutions for customer complaints in accordance with the Duty Manager
Drive forward actions with a strong sense of pace and encouragement of creative solutions - have a hunger for delivering results
Focus on achieving high standards by working on your own initiative and taking accountability for results
Be proactive, focussed and resilient whilst maintaining an adaptive approach
Have an open and transparent communication style with the ability to listen, influence and challenge appropriately
Cultivate close working relationships within team and colleagues to drive win-win execution
Take a fresh & unrestrictive view on current ways of doing things to stimulate innovation and new approaches
Embrace change by fostering state-of-the-art knowledge and technology trends to sustain Westfield’s competitive edge
Desire and ability to question and challenge the status quo and build compelling cases for change while still working effectively within a team
Be committed, motivated and passionate about our people and our company

Concierge Manager Resume Examples & Samples

Previous experience in a supervisory/entry level management role with a passion for team building
2 or more years of previous retail, customer service/concierge or sales experience (in a supervisory role) required
Previous community involvement or networking experience is preferred
Comprehensive knowledge of the shopping center trade area and venues
Complete knowledge of Apple iPad and ioS
Able to coach, praise and correct behaviors as required including performance reviews and hiring/termination of employment
Able to work independently or with a team in a collaborative way
Required to frequently sit, talk and hear
Required to stand and walk up to 8 hours a day
Able to bend, stoop and reach up to 4 hours a day
Able to use a computer, iPad, cell phone, access Facebook, Twitter, Trax, and Apps frequently each day
Lift and carry up to 35 lbs. for at least 15 minutes at a time
Able to travel around to the US Shopping Centers and Westfield Corporate periodically

Wealth Management Concierge Services Manager Resume Examples & Samples

Manage & develop front line CS staff
Monitor and manage to risk and USB and USBI compliance requirements
Monitor and approve monetary transactions and trade orders
Ensure front line CS staff has applicable procedures, training and communications. Participates in the development and enhancement of equipment and/or services; may participate in project task forces or user groups to represent the department on training or system needs
Answer questions, accepts escalations & problem solve for front line, clients and partners. Interfaces with other departments, regions, groups to resolves customer service issues. Follows-up with resolution of problems to ensure timely response and customer/client service
Responsible for development and execution of team members performance measurements
Identify and lead process and model improvement opportunities
Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services or ideas which would affect group
May be responsible for the development and execution of strategic roadmap
Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies
Position may include occasional nights, weekends, and holiday support
Bachelor's degree, or equivalent work experience
Five or more years of experience in client service, operations or private client relationship management support
Series 7, 63, & 24 licenses are required or must be obtained
Experience with contact center and customer service protocols and procedures
Advanced knowledge of private banking and investment products and services
Well-developed organizational, problem-solving and analytical skills
Ability to manage multiple tasks, issues and deadlines simultaneously
Ability to partner with colleagues to identify and service unique client needs
Excellent presentation, verbal and written communication skills
Ability to make critical decisions independently

Concierge Manager Resume Examples & Samples

Support guests on the floor in educating on the local community, from finding them a class to building them a sweat schedule for the week with the best the community has to offer
Bend over backwards for the guests – ensuring that when they leave they can tell all of their friends what an amazing experience they had
Ensure the in-store experience for our guests is supported in the concierge and conveniences that elevate the overall store experience, from supporting with devices being charged to having guest purchases delivered to their home/hotel
Elevate those around you, from local studios to ambassadors, to fellow team members; utilize all resources to ensure your community is highlighted and guests are fully enrolled and getting sweaty in the community. When those surrounding you are thriving (guests and team), you win
Supports entire store team to ensure consistency throughout the store experience, awareness of concierge area and community spaces/in-store events
Manages concierge through delegation of concierge 80/20: studio partnerships, digital community board, budget and supplies, community engagement, guest surprise and delights and more
Connect with partners in the community and foster relationships with studios and influencers in the local health, wellness, culture and innovation space
Be an expert in the space of health and wellness, know what is trending and upcoming locally
With the support of Store Manager, manage a budget that supports Concierge Area supply ordering, community explorations and strategic studio / classes purchases for our guests
Unpack boxes as required – can weigh 10-30 lbs
Manage digital community board keeping updated weekly
Youlu and the Training Hub
Lululemon.com
Store Communication channels
The Juicy Goods

VIP Services & Concierge Manager Resume Examples & Samples

Expert level knowledge of leisure activities available within the resort (including Well and Being Spa, TPC golf, Kids Club, Food and Beverage Outlets) with the ability to sell, cross-sell experiences and book services effectively
Interact with Leisure guests in guest recovery process
Liaise with Fairmont Scottsdale VIP guests
Work with Front Office Director and Guest Service Manager to own the Lobby Experience creating an enhanced Sense of Arrival
Perform VIP guest room check in for all Diamond Desk guests. Working closely with Housekeeping and Front Desk to ensure seamless arrival experience
Develop procedures to prioritize advanced communication with Leisure guests based on room rate, length of stay, guest accommodations, and VIP status
Recruit, hire, train and lead all Concierge colleagues
Provide training and resources for staff to assure they are experts about resort and destination amenities, activities and events that we wish to recommend to our guests and develop an unrivaled guest arrival/lobby presence
Develop a strong relationship and effective systems to sell, track and report TPC golf, F&B Outlet and Well and Being spa experiences
Create and implement pro-active plans to promote TPC Golf, Well and Being Spa and resort outlets to individual travelers
Maintain effective staffing schedules to capture peak check-in sales time with customers while adhering to Watson guidelines
Schedule and co-ordinate all shifts and activities for Canine Ambassadors
Act as golf liaison between Fairmont Scottsdale and TPC Scottsdale for individual sales, participating or scheduling a supervisor to attend marketing meetings for Fairmont Scottsdale and TPC Scottsdale. Consistently communicate offerings and specials between each entity
Know area spa and golf competition and build, establish and maintain effective relationships with local area resort staff
Know Well and Being Spa products and offerings. Ensure that in-house sales are maximized for Well and Being spa by being knowledgeable with sales process, including different pricing options, specials, packages and special events
Prefer college education with background in hospitality, leisure or education or 5 years work related experience
Polished, professional presentation
Demonstrated experience in developing and managing others
Persuasive, enthusiastic verbal communication style
Ability to think logically and rationally and solve problems
Ability to perform basic mathematic calculations, including calculations involving decimal points and percentages
Ability to perform all items documented in the Fairmont Rooms Division Managerial Standards
Demonstrated experience in developing and implementing programs and services
Demonstrated ability to gain expertise and sell several different types of products simultaneously
Ability to learn and adhere to the Fairmont Rooms Brand Standards
Involvement in the local concierge network(s)
Knowledge of Scottsdale destination events, amenities and activities
Basic knowledge of golf, spa and child care
Skilled in developing and implementing systems and processes
Good computer skills, with knowledge of Go Concierge/EDestin, Opera property management system, OpenTable, Golfswitch and Spa Soft helpful
Perform light physical activity, including lifting up to 20 lbs and spend up to eight hours on their feet

Concierge Manager Resume Examples & Samples

The Concierge Manager is responsible for the operations of Concierge, Airport Greeters, Limousine Driver and Kids for All Seasons
Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
Ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc
Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
Work closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures
Work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc
Establish rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences
Work closely with Housekeeping and Engineering to rectify problems in guest rooms
Resolve guest complaints in conjunction with the Assistant Manager, keeping senior management well informed as to the problems and actions taken
Schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines
Complete all payroll records required and prepare labor forecast
Interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
Work closely with the Guest Service Department to ensure the smooth handling of guest and patron vehicles
Two years in hotel/travel industry
Member of Les Clef D’or preferred
Have the opportunity to engage in diverse and challenging work

Assistant Manager, Agency & FA Concierge Resume Examples & Samples

End-to-End Case Management
The Case Manager is responsible for overseeing the service aspects of the Agency cases throughout the case lifecycle (pre- and post-sale)
Case management of High Net Worth (“HNW”) applications – perform screening of applications and report updates
Ensure proper filing and archival of all the HNW documents received by the team
Handle underwriting response to & from the agents (“the Distributors”) or New Business team; ensure documents received are forwarded to the underwriters promptly. Follow up with the underwriters closely on each case status and update in the Case Tracker file
Work closely with the Distributors relating to HNW applications
Attend to queries relating to clients’ medical bills and verify against internal records before raising payment voucher
Maintain proper filing for medical bills and all relevant supporting documents
Ensure HNW contracts are issued upon receipt of premiums and required original documents
Follow up with the Distributors on outstanding requirement from Client Services and / or Claims on inforce HNW policies
Any tasks delegated from time to time
Diploma/Degree from any recognized institution/university
Minimum 5 years working experience
Minimum 3 years insurance industry experience
Highly service-oriented, organized, and able to multi-task
Strong communication skills (verbal, written and presentation)
Understanding of both the HNW market and the needs of sales professionals is an advantage
Flexible and able to adapt to a changing environment

Personal Concierge Manager Resume Examples & Samples

Supervise / Manage daily Personal Concierge operations
Monitor the appearance, standards and performance of the Personal Concierge Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
Continuously seek out ways to personalize a guest experience
A "make-it-happen" attitude
Previous experience in similar role within a luxury hotel property
Strong commercial awareness and sales capabilities
A passion for delivering exceptional levels of guest service
Impeccable grooming standards

Concierge Banking Services Manager Resume Examples & Samples

Oversee the training of retail bankers and administrative assistants on products, services and various delivery systems (online and mobile)
CBC bankers are expected to be experts in digital banking systems and bankers will troubleshoot digital banking product escalations as needed
Oversee the resolution of deposit, loan, treasury management and other issues directed to the department
Oversee the outbound sales process of the bankers by focusing on cross sales to existing customers
Bachelors degree or equivalent
Previous branch manager or call center experience preferred

Account Manager Concierge Resume Examples & Samples

Generate interest in Microsoft’s SAM offering through sales calls placed into pre-determined existing Mid-Market customers
Strong communication skills especially regarding Microsoft Enterprise Licensing Agreements
Coordinate calling efforts with and provide engagement updates to Microsoft Account Managers
Schedule and facilitate engagement kick off calls with customers, partners and SAM PAMs
Manage sales activities and opportunities in CRM
Contribute in team meetings by providing feedback and ideas to leadership and peers
Continuously develop oneself through recorded trainings and Learning & Development sessions among other sources
Strong understanding of Microsoft Licensing Agreements including contractual language
Proven, successful sales experience
Self-motivated with the ability to work both independently and as part of a team in a fast-paced environment
Proficient in the use of Microsoft suite of products
Attention to detail and ability to multitask
Strong Microsoft licensing knowledge
Experience with internal Microsoft tools including: Eolas, Explore.MS, MS CRM
Ability to have conversations with technical and business decision makers, Microsoft partners, and Microsoft field sales personnel
Bachelor’s degree in Business Management, Sales/Marketing, or related fields, or equivalent sales experience
1-3 years of technical sales and/or business management experience preferred
Account or territory management experience preferred

Associate Manager, Customer Concierge Resume Examples & Samples

Train, motivate, and retain quality Customer Concierge team
Lead by example and exemplify leaderships skills
Dependable, consistent, detailed, and knowledgeable
Lead and assist the team through a customer centric focus with a sales friendly attitude
Effectively communicate with the employees written and verbally by monitoring the numerous functions of the phone system
Effective written communication skills with the clients and Customer Concierge team
Utilize the self-discovery and coaching model
Monitor and review performance while providing feedback in a professional and timely manner
Ensure compliance with Customer Concierge standards and PCI requirements
Communicate new promotions, pricing and policies, and ensure all Customer Concierge team members are providing accurate information to customers on a consistent basis
Partner with key internal departments(Ex. PM Team, Planning, Accounting etc.) to resolve customer issues, while maintaining the optimal Customer Concierge experience
Ensure daily SLA are met for review of NSR reporting and order entry management
Manage communication with Program Management team
Set expectations and hold Customer Concierge team accountable
Train agents on how to adequately address problems over the phone or how to write correspondences
Review calls for quality assurance and oversee phone activity
Set up new hires through Service Now and train new hires
Oversee lunch and meeting schedules for Customer Concierge Team
Oversee contact center phone module to assure team members are ready to take calls
Assist Customer Concierge team with achieving personal and team goals
Ensure that customers questions and problems are resolved properly and quickly
Support and promote all company and departmental service and quality initiatives
Provide management with consistent feedback concerning the Customer Concierge team’s performance
Define, develop, and refine call center training and review processes and procedures
Manage sales order management process
Manage customer files and make updates as necessary
Create and maintain Customer Concierge e-manuals for managed accounts and catalog accounts
Compile and print reports on overall customer satisfaction
Independently resolve common issues and collect detailed information to aid in decision making
Keep abreast of new company systems, products, and services
Oversee product exchanges and returns process
Analyze data and statistics
Display proficiency in all call center operating systems and procedures
Assist with hiring, training, and motivating new members of the Customer Concierge team
High school diploma or equivalent required; Associates or Bachelor’s degree in Business or other related field preferred
1-3+ year(s) of Associate Manager experience required, preferably in telesales, retail or hospitality industries
Proficient use of Microsoft Office programs including Word, Excel and Outlook, and other Windows based applications
Ability to handle sensitive and confidential information and situations
Unquestionable integrity and a team player with a proven track record of winning the trust and confidence and trust of colleagues
Demonstrated successful sales history in a results-oriented culture
Ability to listen and communicate effectively with staff, as well as all levels of management
Ability to gather and summarize data, find solutions, and prioritize work
Must have great motivational skills and proven ability to coach and develop personnel
Motivated to perform repetitive actions with a strong work ethic
Must have strong follow-up skills
Strong time management, planning, organizational and critical thinking skills
Strong written communication skills
Ability to adapt to a fast-paced and changing work environment
Ability to handle multiple functions at one time while paying strict attention to detail and deadlines
Professional manner, appearance, and dress
Houston, Texas area resident
Authorized to work for any employer in the United States
Ability to pass a thorough background check

Concierge Practice Manager Resume Examples & Samples

Bachelor’s Degree Required; Master’s Degree strongly preferred
Proven experience in a progressively responsible position including Customer service and project management in a healthcare environment in a high volume customer-centric environment is preferred
Must be an individual of highest personal and professional integrity, principle and knowledge, earning respect and support
Able to work under minimal supervision as well as train staff and supervise project progress
Must actively listen and encourage input from others. Must provide clear directions and maintain an ongoing dialogue with employees to ensure continual progress
Ability to think strategically and demonstrate leadership skills to follow up on development plans
Concierge/hospitality/project management experiences a plus
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
Demonstrated customer service, financial management, and project management skills including the ability to use appropriate judgment, independent thinking and creativity when strategizing, planning, implementing, and monitoring project goals
Superior knowledge and ability to use electronic medical record and physician practice management systems
Excellent problem solving skills and organizational skills. Ability to effectively handle challenging situations between both coworkers and patients and to balance multiple priorities, projects, and leadership initiatives simultaneously
Excellent verbal and communication skills with ability to communicate and negotiate effectively in writing
Able to proactively multi-task several priorities simultaneously
Must be proactive and handle complex and diverse patient, vendor, and employee interactions
Proficient use of personal computers and select software applications such as Microsoft Word, PowerPoint, Excel, Outlook, NextGen Practice Management, Electronic Health Record, as well as hospital software such as Hub5 and PACs radiology viewing system

Listing Concierge Manager Resume Examples & Samples

Manage the Listing Concierge team, made up of four marketing professionals, to make sure the program is being successfully executed
Implement a reporting plan/structure for Listing Concierge, including establishing a seamless fulfillment process
Budget management—makes sure the program stays within budget
Establishes annual plan for Listing Concierge and makes sure the Listing Concierge team adheres to it
Provide assistance to sales associates to complete online order process for the Listing Concierge program. This would be through an ‘online chat” program or phone
Provide assistance to those sales associates who need to upload photos (estimated at 20% of orders)
Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval
Upload unbranded virtual tour to MLS
Follow up with sales associate to ensure e-blast has been proofed and sent when the listing is ready to go on the market
Provide assistance to sales associate for mobile flyers through dot signal
Create marketing overview for seller (with all links) and send to agent
Order previously proofed Just Sold cards when the listing has sold
Bachelor’s degree in Business Administration, Communications or a related field
2+ years of prior management experience
3+ years of customer service and administrative experience
Excellent communication and interpersonal skills, ability to build strong professional relationships
Capable of working with a diverse group of individuals and personalities
Accuracy and a strong attention to detail
Ability to follow direction and utilize critical thinking and problem solving skills
Proficient in managing problems involving several variables
Skilled in managing and prioritizing shifting responsibilities
Understands budgets and planning

Premier Concierge Manager Resume Examples & Samples

Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and coworkers
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information
Proficiency and fluency in using the internet for researching resident requests with programs such as CraigsList, Google and other search engines, and navigating the internet and websites

Concierge Manager Resume Examples & Samples

Experience with Condeco Conference technology suite or similar technology
Experience in hiring, training, leading, and coaching small teams
Strong computer skills/ programs (Microsoft Excel, Word and Outlook)
Flexibility in work hours including early morning arrival and some evenings
Strong computer skills/ programs (Microsoft excel, word and outlook, etc.)
Demonstrable troubleshooting and problem solving techniques
Strong organizational skills and acute attention to detail

Concierge Manager Resume Examples & Samples

Handle guests' check-in and check-out procedures in an effective and efficient way
Responsible for assisting in the daily operation and delivering quality service to the guests
Duties include handling telephone inquiries / complaints and providing courteous services to the guests'
Ensure high level of guests' satisfaction by providing prompt and courteous services and establishing friendly rapport with guests'
Co-ordinate with external service providers to meet guests' needs

Head Concierge / Guest Service Manager Resume Examples & Samples

Reading, writing and oral proficiency in the English language
Oral proficiency in a second language
Computer knowledge preferable
The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
The ability to schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines. The ability to complete all payroll records required and prepare labor forecast
The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc
The ability to work closely with the Valet Parking Department to ensure the smooth handling of guest and patron vehicles; closely oversees the door and bell staff to ensure the efficient handling of guest luggage
The ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences
The ability to work closely with the Director of Housekeeping and the Chief Engineer to rectify problems in guest rooms
The ability to resolve guest complaints in conjunction with the Assistant Managers, keeping senior management well informed as to the problems and actions taken
The ability to maintain the concierge desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby