Concierge Manager Resume Samples

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LL
L Leuschke
Lonnie
Leuschke
298 Walsh Mews
Los Angeles
CA
+1 (555) 308 5613
298 Walsh Mews
Los Angeles
CA
Phone
p +1 (555) 308 5613
Experience Experience
Phoenix, AZ
Concierge Manager
Phoenix, AZ
Volkman, Green and Kirlin
Phoenix, AZ
Concierge Manager
  • Work/partner with the General Manager and Assistant General Manager at a Flagship Center to achieve the goals within the Center
  • Resolve guest complaints in conjunction with the Assistant Manager, keeping senior management well informed as to the problems and actions taken
  • Interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • The Concierge Manager is responsible for the operations of Concierge, Airport Greeters, Limousine Driver and Kids for All Seasons
  • Make deliveries to customers
  • Create and maintain weekly Concierge staffing and schedules
San Francisco, CA
Listing Concierge Manager
San Francisco, CA
Hodkiewicz LLC
San Francisco, CA
Listing Concierge Manager
  • Manage the Listing Concierge team, made up of four marketing professionals, to make sure the program is being successfully executed
  • Budget management—makes sure the program stays within budget
  • Provide assistance to sales associate for mobile flyers through dot signal
  • Establishes annual plan for Listing Concierge and makes sure the Listing Concierge team adheres to it
  • Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval
  • Send out satisfaction survey rating the program and assistance at the completion of each order (but before the sold card goes out)
  • Create and complete Facebook demographically targeted boost for sales associates
present
New York, NY
VIP Services & Concierge Manager
New York, NY
Trantow Inc
present
New York, NY
VIP Services & Concierge Manager
present
  • Develop procedures to prioritize advanced communication with Leisure guests based on room rate, length of stay, guest accommodations, and VIP status
  • Create and implement pro-active plans to promote TPC Golf, Well and Being Spa and resort outlets to individual travelers
  • Know area spa and golf competition and build, establish and maintain effective relationships with local area resort staff
  • Maintain effective staffing schedules to capture peak check-in sales time with customers while adhering to Watson guidelines
  • Provide training and resources for staff to assure they are experts about resort and destination amenities, activities and events that we wish to recommend to our guests and develop an unrivaled guest arrival/lobby presence
  • Recruit, hire, train and lead all Concierge colleagues
  • Liaise with Fairmont Scottsdale VIP guests
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
East Carolina University
Bachelor’s Degree in Business
Skills Skills
  • Able to use a computer, iPad, cell phone, access Facebook, Twitter, Trax, and Apps frequently each day
  • Genuine passion for providing excellent guest service
  • Comprehensive knowledge of the shopping center trade area and venues
  • Complete knowledge of Apple iPad and ioS
  • Able to work independently or with a team in a collaborative way
  • Able to bend, stoop and reach up to 4 hours a day
  • Able to climb stairs several times a day
  • Oral proficiency in a second language
  • Reading, writing and oral proficiency in the English language
  • Able to travel locally and the surrounding community where Flagship Center is located
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13 Concierge Manager resume templates

1

Merrill Edge Concierge Team Manager Resume Examples & Samples

  • Responsible for coaching to improve FSA satisfaction, education, productivity, and relationship deepening
  • Leads quality initiatives/initiates process improvements
  • Resolves escalated issues
  • Collaborates with other leadership peers to improve processes that impact both the client and FSA experience
  • Reports team related metrics
  • Series 7, 66(63/65) required
  • Series 9 & 10 if not currently held, must be obtained within 120 days
  • Displays sound judgment and crafts good business decisions for FSAs, clients, and shareholders
  • Proven ability to coach and motivate others
  • Two to Three years of brokerage leadership experience
  • Must remain current with and comply with regulatory requirements
2

Case Manager, Concierge Resume Examples & Samples

  • Min. 3 to 5 years of insurance administration experience
  • Meticulous, thorough and good organization skills
  • Confident in handling HNW portfolio; prior experience deemed advantageous
3

Concierge Manager Resume Examples & Samples

  • Diploma/Qualification in Hospitality or Tourism Management
  • Well developed Communication and Customer Relations Skills
  • Well developed Computer Skills particularly in the use of MS Office,
  • Essential knowledge of Travel and Hotel industry
4

Concierge Manager / Head Concierge Resume Examples & Samples

  • Set Departmental objectives, work schedules, budgets, policies and procedures
  • Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
  • Attend Front of House/Hotel meetings, as required
5

Concierge Team Manager Resume Examples & Samples

  • Proactively implement the directives of the Concierge Management team into the everyday operations in a positive and clear manner
  • Support the Concierge Operations Manager in the organisation of the team rota and provision of the rota hours for payroll purposes
  • Manage, motivate and monitor the Concierge Team to maximise resource, ensuring staff are appropriately trained and developed in marketing initiatives to meet business objectives
  • Feedback efficiently to the Concierge Operations Manager concerning training requirements for individuals to enhance performance
  • Performance manage the Concierge Associates
  • Delivery of Outstanding customer service to customers and retailers alike
  • Ensure the Concierge Desk appears professional in its physical image to customers and retailers at all times
  • Take responsibility and find solutions for customer complaints in accordance with the Duty Manager
  • Drive forward actions with a strong sense of pace and encouragement of creative solutions - have a hunger for delivering results
  • Focus on achieving high standards by working on your own initiative and taking accountability for results
  • Be proactive, focussed and resilient whilst maintaining an adaptive approach
  • Have an open and transparent communication style with the ability to listen, influence and challenge appropriately
  • Cultivate close working relationships within team and colleagues to drive win-win execution
  • Take a fresh & unrestrictive view on current ways of doing things to stimulate innovation and new approaches
  • Embrace change by fostering state-of-the-art knowledge and technology trends to sustain Westfield’s competitive edge
  • Desire and ability to question and challenge the status quo and build compelling cases for change while still working effectively within a team
  • Be committed, motivated and passionate about our people and our company
6

Concierge Manager Resume Examples & Samples

  • Previous experience in a supervisory/entry level management role with a passion for team building
  • 2 or more years of previous retail, customer service/concierge or sales experience (in a supervisory role) required
  • Previous community involvement or networking experience is preferred
  • Comprehensive knowledge of the shopping center trade area and venues
  • Complete knowledge of Apple iPad and ioS
  • Able to coach, praise and correct behaviors as required including performance reviews and hiring/termination of employment
  • Able to work independently or with a team in a collaborative way
  • Required to frequently sit, talk and hear
  • Required to stand and walk up to 8 hours a day
  • Able to bend, stoop and reach up to 4 hours a day
  • Able to use a computer, iPad, cell phone, access Facebook, Twitter, Trax, and Apps frequently each day
  • Lift and carry up to 35 lbs. for at least 15 minutes at a time
  • Able to travel around to the US Shopping Centers and Westfield Corporate periodically
7

Wealth Management Concierge Services Manager Resume Examples & Samples

  • Manage & develop front line CS staff
  • Monitor and manage to risk and USB and USBI compliance requirements
  • Monitor and approve monetary transactions and trade orders
  • Ensure front line CS staff has applicable procedures, training and communications. Participates in the development and enhancement of equipment and/or services; may participate in project task forces or user groups to represent the department on training or system needs
  • Answer questions, accepts escalations & problem solve for front line, clients and partners. Interfaces with other departments, regions, groups to resolves customer service issues. Follows-up with resolution of problems to ensure timely response and customer/client service
  • Responsible for development and execution of team members performance measurements
  • Identify and lead process and model improvement opportunities
  • Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services or ideas which would affect group
  • May be responsible for the development and execution of strategic roadmap
  • Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies
  • Position may include occasional nights, weekends, and holiday support
  • Bachelor's degree, or equivalent work experience
  • Five or more years of experience in client service, operations or private client relationship management support
  • Series 7, 63, & 24 licenses are required or must be obtained
  • Experience with contact center and customer service protocols and procedures
  • Advanced knowledge of private banking and investment products and services
  • Well-developed organizational, problem-solving and analytical skills
  • Ability to manage multiple tasks, issues and deadlines simultaneously
  • Ability to partner with colleagues to identify and service unique client needs
  • Excellent presentation, verbal and written communication skills
  • Ability to make critical decisions independently
8

Concierge Manager Resume Examples & Samples

  • Support guests on the floor in educating on the local community, from finding them a class to building them a sweat schedule for the week with the best the community has to offer
  • Bend over backwards for the guests – ensuring that when they leave they can tell all of their friends what an amazing experience they had
  • Ensure the in-store experience for our guests is supported in the concierge and conveniences that elevate the overall store experience, from supporting with devices being charged to having guest purchases delivered to their home/hotel
  • Elevate those around you, from local studios to ambassadors, to fellow team members; utilize all resources to ensure your community is highlighted and guests are fully enrolled and getting sweaty in the community. When those surrounding you are thriving (guests and team), you win
  • Supports entire store team to ensure consistency throughout the store experience, awareness of concierge area and community spaces/in-store events
  • Manages concierge through delegation of concierge 80/20: studio partnerships, digital community board, budget and supplies, community engagement, guest surprise and delights and more
  • Connect with partners in the community and foster relationships with studios and influencers in the local health, wellness, culture and innovation space
  • Be an expert in the space of health and wellness, know what is trending and upcoming locally
  • With the support of Store Manager, manage a budget that supports Concierge Area supply ordering, community explorations and strategic studio / classes purchases for our guests
  • Unpack boxes as required – can weigh 10-30 lbs
  • Manage digital community board keeping updated weekly
  • Youlu and the Training Hub
  • Lululemon.com
  • Store Communication channels
  • The Juicy Goods
9

VIP Services & Concierge Manager Resume Examples & Samples

  • Expert level knowledge of leisure activities available within the resort (including Well and Being Spa, TPC golf, Kids Club, Food and Beverage Outlets) with the ability to sell, cross-sell experiences and book services effectively
  • Interact with Leisure guests in guest recovery process
  • Liaise with Fairmont Scottsdale VIP guests
  • Work with Front Office Director and Guest Service Manager to own the Lobby Experience creating an enhanced Sense of Arrival
  • Perform VIP guest room check in for all Diamond Desk guests. Working closely with Housekeeping and Front Desk to ensure seamless arrival experience
  • Develop procedures to prioritize advanced communication with Leisure guests based on room rate, length of stay, guest accommodations, and VIP status
  • Recruit, hire, train and lead all Concierge colleagues
  • Provide training and resources for staff to assure they are experts about resort and destination amenities, activities and events that we wish to recommend to our guests and develop an unrivaled guest arrival/lobby presence
  • Develop a strong relationship and effective systems to sell, track and report TPC golf, F&B Outlet and Well and Being spa experiences
  • Create and implement pro-active plans to promote TPC Golf, Well and Being Spa and resort outlets to individual travelers
  • Maintain effective staffing schedules to capture peak check-in sales time with customers while adhering to Watson guidelines
  • Schedule and co-ordinate all shifts and activities for Canine Ambassadors
  • Act as golf liaison between Fairmont Scottsdale and TPC Scottsdale for individual sales, participating or scheduling a supervisor to attend marketing meetings for Fairmont Scottsdale and TPC Scottsdale. Consistently communicate offerings and specials between each entity
  • Know area spa and golf competition and build, establish and maintain effective relationships with local area resort staff
  • Know Well and Being Spa products and offerings. Ensure that in-house sales are maximized for Well and Being spa by being knowledgeable with sales process, including different pricing options, specials, packages and special events
  • Prefer college education with background in hospitality, leisure or education or 5 years work related experience
  • Polished, professional presentation
  • Demonstrated experience in developing and managing others
  • Persuasive, enthusiastic verbal communication style
  • Ability to think logically and rationally and solve problems
  • Ability to perform basic mathematic calculations, including calculations involving decimal points and percentages
  • Ability to perform all items documented in the Fairmont Rooms Division Managerial Standards
  • Demonstrated experience in developing and implementing programs and services
  • Demonstrated ability to gain expertise and sell several different types of products simultaneously
  • Ability to learn and adhere to the Fairmont Rooms Brand Standards
  • Involvement in the local concierge network(s)
  • Knowledge of Scottsdale destination events, amenities and activities
  • Basic knowledge of golf, spa and child care
  • Skilled in developing and implementing systems and processes
  • Good computer skills, with knowledge of Go Concierge/EDestin, Opera property management system, OpenTable, Golfswitch and Spa Soft helpful
  • Perform light physical activity, including lifting up to 20 lbs and spend up to eight hours on their feet
10

Concierge Manager Resume Examples & Samples

  • The Concierge Manager is responsible for the operations of Concierge, Airport Greeters, Limousine Driver and Kids for All Seasons
  • Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
  • Ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc
  • Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
  • Work closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures
  • Work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc
  • Establish rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences
  • Work closely with Housekeeping and Engineering to rectify problems in guest rooms
  • Resolve guest complaints in conjunction with the Assistant Manager, keeping senior management well informed as to the problems and actions taken
  • Schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines
  • Complete all payroll records required and prepare labor forecast
  • Interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
  • Work closely with the Guest Service Department to ensure the smooth handling of guest and patron vehicles
  • Two years in hotel/travel industry
  • Member of Les Clef D’or preferred
  • Have the opportunity to engage in diverse and challenging work
11

Assistant Manager, Agency & FA Concierge Resume Examples & Samples

  • End-to-End Case Management
  • The Case Manager is responsible for overseeing the service aspects of the Agency cases throughout the case lifecycle (pre- and post-sale)
  • Case management of High Net Worth (“HNW”) applications – perform screening of applications and report updates
  • Ensure proper filing and archival of all the HNW documents received by the team
  • Handle underwriting response to & from the agents (“the Distributors”) or New Business team; ensure documents received are forwarded to the underwriters promptly. Follow up with the underwriters closely on each case status and update in the Case Tracker file
  • Work closely with the Distributors relating to HNW applications
  • Attend to queries relating to clients’ medical bills and verify against internal records before raising payment voucher
  • Maintain proper filing for medical bills and all relevant supporting documents
  • Ensure HNW contracts are issued upon receipt of premiums and required original documents
  • Follow up with the Distributors on outstanding requirement from Client Services and / or Claims on inforce HNW policies
  • Any tasks delegated from time to time
  • Diploma/Degree from any recognized institution/university
  • Minimum 5 years working experience
  • Minimum 3 years insurance industry experience
  • Highly service-oriented, organized, and able to multi-task
  • Strong communication skills (verbal, written and presentation)
  • Understanding of both the HNW market and the needs of sales professionals is an advantage
  • Flexible and able to adapt to a changing environment
12

Personal Concierge Manager Resume Examples & Samples

  • Supervise / Manage daily Personal Concierge operations
  • Monitor the appearance, standards and performance of the Personal Concierge Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
  • Continuously seek out ways to personalize a guest experience
  • A "make-it-happen" attitude
  • Previous experience in similar role within a luxury hotel property
  • Strong commercial awareness and sales capabilities
  • A passion for delivering exceptional levels of guest service
  • Impeccable grooming standards
13

Concierge Banking Services Manager Resume Examples & Samples

  • Oversee the training of retail bankers and administrative assistants on products, services and various delivery systems (online and mobile)
  • CBC bankers are expected to be experts in digital banking systems and bankers will troubleshoot digital banking product escalations as needed
  • Oversee the resolution of deposit, loan, treasury management and other issues directed to the department
  • Oversee the outbound sales process of the bankers by focusing on cross sales to existing customers
  • Bachelors degree or equivalent
  • Previous branch manager or call center experience preferred
14

Account Manager Concierge Resume Examples & Samples

  • Generate interest in Microsoft’s SAM offering through sales calls placed into pre-determined existing Mid-Market customers
  • Strong communication skills especially regarding Microsoft Enterprise Licensing Agreements
  • Coordinate calling efforts with and provide engagement updates to Microsoft Account Managers
  • Schedule and facilitate engagement kick off calls with customers, partners and SAM PAMs
  • Manage sales activities and opportunities in CRM
  • Contribute in team meetings by providing feedback and ideas to leadership and peers
  • Continuously develop oneself through recorded trainings and Learning & Development sessions among other sources
  • Strong understanding of Microsoft Licensing Agreements including contractual language
  • Proven, successful sales experience
  • Self-motivated with the ability to work both independently and as part of a team in a fast-paced environment
  • Proficient in the use of Microsoft suite of products
  • Attention to detail and ability to multitask
  • Strong Microsoft licensing knowledge
  • Experience with internal Microsoft tools including: Eolas, Explore.MS, MS CRM
  • Ability to have conversations with technical and business decision makers, Microsoft partners, and Microsoft field sales personnel
  • Bachelor’s degree in Business Management, Sales/Marketing, or related fields, or equivalent sales experience
  • 1-3 years of technical sales and/or business management experience preferred
  • Account or territory management experience preferred
15

Associate Manager, Customer Concierge Resume Examples & Samples

  • Train, motivate, and retain quality Customer Concierge team
  • Lead by example and exemplify leaderships skills
  • Dependable, consistent, detailed, and knowledgeable
  • Lead and assist the team through a customer centric focus with a sales friendly attitude
  • Effectively communicate with the employees written and verbally by monitoring the numerous functions of the phone system
  • Effective written communication skills with the clients and Customer Concierge team
  • Utilize the self-discovery and coaching model
  • Monitor and review performance while providing feedback in a professional and timely manner
  • Ensure compliance with Customer Concierge standards and PCI requirements
  • Communicate new promotions, pricing and policies, and ensure all Customer Concierge team members are providing accurate information to customers on a consistent basis
  • Partner with key internal departments(Ex. PM Team, Planning, Accounting etc.) to resolve customer issues, while maintaining the optimal Customer Concierge experience
  • Ensure daily SLA are met for review of NSR reporting and order entry management
  • Manage communication with Program Management team
  • Set expectations and hold Customer Concierge team accountable
  • Train agents on how to adequately address problems over the phone or how to write correspondences
  • Review calls for quality assurance and oversee phone activity
  • Set up new hires through Service Now and train new hires
  • Oversee lunch and meeting schedules for Customer Concierge Team
  • Oversee contact center phone module to assure team members are ready to take calls
  • Assist Customer Concierge team with achieving personal and team goals
  • Ensure that customers questions and problems are resolved properly and quickly
  • Support and promote all company and departmental service and quality initiatives
  • Provide management with consistent feedback concerning the Customer Concierge team’s performance
  • Define, develop, and refine call center training and review processes and procedures
  • Manage sales order management process
  • Manage customer files and make updates as necessary
  • Create and maintain Customer Concierge e-manuals for managed accounts and catalog accounts
  • Compile and print reports on overall customer satisfaction
  • Independently resolve common issues and collect detailed information to aid in decision making
  • Keep abreast of new company systems, products, and services
  • Oversee product exchanges and returns process
  • Analyze data and statistics
  • Display proficiency in all call center operating systems and procedures
  • Assist with hiring, training, and motivating new members of the Customer Concierge team
  • High school diploma or equivalent required; Associates or Bachelor’s degree in Business or other related field preferred
  • 1-3+ year(s) of Associate Manager experience required, preferably in telesales, retail or hospitality industries
  • Proficient use of Microsoft Office programs including Word, Excel and Outlook, and other Windows based applications
  • Ability to handle sensitive and confidential information and situations
  • Unquestionable integrity and a team player with a proven track record of winning the trust and confidence and trust of colleagues
  • Demonstrated successful sales history in a results-oriented culture
  • Ability to listen and communicate effectively with staff, as well as all levels of management
  • Ability to gather and summarize data, find solutions, and prioritize work
  • Must have great motivational skills and proven ability to coach and develop personnel
  • Motivated to perform repetitive actions with a strong work ethic
  • Must have strong follow-up skills
  • Strong time management, planning, organizational and critical thinking skills
  • Strong written communication skills
  • Ability to adapt to a fast-paced and changing work environment
  • Ability to handle multiple functions at one time while paying strict attention to detail and deadlines
  • Professional manner, appearance, and dress
  • Houston, Texas area resident
  • Authorized to work for any employer in the United States
  • Ability to pass a thorough background check
16

Concierge Practice Manager Resume Examples & Samples

  • Bachelor’s Degree Required; Master’s Degree strongly preferred
  • Proven experience in a progressively responsible position including Customer service and project management in a healthcare environment in a high volume customer-centric environment is preferred
  • Must be an individual of highest personal and professional integrity, principle and knowledge, earning respect and support
  • Able to work under minimal supervision as well as train staff and supervise project progress
  • Must actively listen and encourage input from others. Must provide clear directions and maintain an ongoing dialogue with employees to ensure continual progress
  • Ability to think strategically and demonstrate leadership skills to follow up on development plans
  • Concierge/hospitality/project management experiences a plus
  • Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
  • Demonstrated customer service, financial management, and project management skills including the ability to use appropriate judgment, independent thinking and creativity when strategizing, planning, implementing, and monitoring project goals
  • Superior knowledge and ability to use electronic medical record and physician practice management systems
  • Excellent problem solving skills and organizational skills. Ability to effectively handle challenging situations between both coworkers and patients and to balance multiple priorities, projects, and leadership initiatives simultaneously
  • Excellent verbal and communication skills with ability to communicate and negotiate effectively in writing
  • Able to proactively multi-task several priorities simultaneously
  • Must be proactive and handle complex and diverse patient, vendor, and employee interactions
  • Proficient use of personal computers and select software applications such as Microsoft Word, PowerPoint, Excel, Outlook, NextGen Practice Management, Electronic Health Record, as well as hospital software such as Hub5 and PACs radiology viewing system
17

Listing Concierge Manager Resume Examples & Samples

  • Manage the Listing Concierge team, made up of four marketing professionals, to make sure the program is being successfully executed
  • Implement a reporting plan/structure for Listing Concierge, including establishing a seamless fulfillment process
  • Budget management—makes sure the program stays within budget
  • Establishes annual plan for Listing Concierge and makes sure the Listing Concierge team adheres to it
  • Provide assistance to sales associates to complete online order process for the Listing Concierge program. This would be through an ‘online chat” program or phone
  • Provide assistance to those sales associates who need to upload photos (estimated at 20% of orders)
  • Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval
  • Upload unbranded virtual tour to MLS
  • Follow up with sales associate to ensure e-blast has been proofed and sent when the listing is ready to go on the market
  • Provide assistance to sales associate for mobile flyers through dot signal
  • Create marketing overview for seller (with all links) and send to agent
  • Order previously proofed Just Sold cards when the listing has sold
  • Bachelor’s degree in Business Administration, Communications or a related field
  • 2+ years of prior management experience
  • 3+ years of customer service and administrative experience
  • Excellent communication and interpersonal skills, ability to build strong professional relationships
  • Capable of working with a diverse group of individuals and personalities
  • Accuracy and a strong attention to detail
  • Ability to follow direction and utilize critical thinking and problem solving skills
  • Proficient in managing problems involving several variables
  • Skilled in managing and prioritizing shifting responsibilities
  • Understands budgets and planning
18

Premier Concierge Manager Resume Examples & Samples

  • Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and coworkers
  • Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information
  • Proficiency and fluency in using the internet for researching resident requests with programs such as CraigsList, Google and other search engines, and navigating the internet and websites
19

Concierge Manager Resume Examples & Samples

  • Experience with Condeco Conference technology suite or similar technology
  • Experience in hiring, training, leading, and coaching small teams
  • Strong computer skills/ programs (Microsoft Excel, Word and Outlook)
  • Flexibility in work hours including early morning arrival and some evenings
  • Strong computer skills/ programs (Microsoft excel, word and outlook, etc.)
  • Demonstrable troubleshooting and problem solving techniques
  • Strong organizational skills and acute attention to detail
20

Concierge Manager Resume Examples & Samples

  • Handle guests' check-in and check-out procedures in an effective and efficient way
  • Responsible for assisting in the daily operation and delivering quality service to the guests
  • Duties include handling telephone inquiries / complaints and providing courteous services to the guests'
  • Ensure high level of guests' satisfaction by providing prompt and courteous services and establishing friendly rapport with guests'
  • Co-ordinate with external service providers to meet guests' needs
21

Head Concierge / Guest Service Manager Resume Examples & Samples

  • Reading, writing and oral proficiency in the English language
  • Oral proficiency in a second language
  • Computer knowledge preferable
  • The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
  • The ability to schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines. The ability to complete all payroll records required and prepare labor forecast
  • The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
  • The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
  • The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc
  • The ability to work closely with the Valet Parking Department to ensure the smooth handling of guest and patron vehicles; closely oversees the door and bell staff to ensure the efficient handling of guest luggage
  • The ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences
  • The ability to work closely with the Director of Housekeeping and the Chief Engineer to rectify problems in guest rooms
  • The ability to resolve guest complaints in conjunction with the Assistant Managers, keeping senior management well informed as to the problems and actions taken
  • The ability to maintain the concierge desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby