Concierge Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the concierge job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Wilkinson

Janie

Wilkinson

78105 Gloria Rest

Detroit

+1 (555) 922 7405

78105 Gloria Rest

Detroit

Phone

p +1 (555) 922 7405

Experience Experience

Phoenix, AZ

Concierge

Phoenix, AZ

Konopelski, Franecki and Bartoletti

Phoenix, AZ

Concierge

Provide curbside/door assistance with baggage and other items, assist with local area information, and execute daily tasks in accordance with operations
Provides administrative assistance to the Real Estate Manager and other members of the property management team
Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc
Provides administrative assistance to the Facility Manager and other members of the CBRE Facility management team
Perform other Facility Management assignments as described by team and manager
Assists the Assistant Manager with event preparation, execution, and breakdown
Support the annual management plan by accomplishing key performance indicators as identified by management

San Francisco, CA

Service Concierge

San Francisco, CA

Wuckert Group

San Francisco, CA

Service Concierge

Assist in developing continuous improvement plans, by communicating observations to management
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attention
Time Management – manage one’s own time without immediate supervision
Help to manage the flow of the center, and assist with the overflow of incoming calls

present

Phoenix, AZ

Uhnw Marketing Specialist / Concierge

Phoenix, AZ

D'Amore and Sons

present

Phoenix, AZ

Uhnw Marketing Specialist / Concierge

present

Gift planning, production and management
Management of complex/highly sensitive requests and situations
Consistent extension of high-end network
Hotel selection, room assignment and management
On-site guest management
Development of project budgets and monitoring of costs, negotiation with suppliers
Transportation sourcing and management

Education Education

Bachelor’s Degree in Integrity

Kaplan University

Bachelor’s Degree in Integrity

Skills Skills

Ability to project a professional image and be approachable with strong social skills
Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
Ability to focus on all incoming Guest’s, Visitors and Employee’s with an outstanding professional, interpersonal and hospitable greeting
Deliver excellent customer service through timely communication, responsiveness, great organization and ability to juggle multiple requests at one time
Basic skills with Microsoft Office Suite Strong knowledge of the surrounding area and all recreational, hospitality and business related information
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation
Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
Excellent attendance and timeliness record and ability to conform to Novitex’s company standards
Ability to perform basic math skills such as addition, subtraction, multiplication and division
Professional demeanor with ability to use independent judgment to handle any services matters in satisfactory manner

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Concierge / L.A Live Ambassador Resume Examples & Samples

Liaise and communicate courteously and effectively with members to ensure they understand all aspects of the Downtown Preferred Program
Input and review points in the loyalty operating system and be familiar with program components such as the website, point system, rewards and redemption
Provide guests with information regarding the L.A. LIVE property including restaurants, hotels, GRAMMY Museum®, Regal Cinemas, L.A. LIVE events, street closures, and more
Be familiar with the L.A. LIVE district in order to provide information, directions and suggestions for things to do
Answer phone calls relating to membership, points, rewards & benefits, and the L.A. LIVE campus
Input information into the loyalty operating system and relay point balance to guests
Maintain privacy and confidentiality of member information
Must have experience and/or interest in hospitality or service industry
Must possess excellent interpersonal skills
Must be enthusiastic, courteous and well-mannered
Must maintain a neat, groomed appearance

Concierge Team Associate Merrill Edge Resume Examples & Samples

Demonstrate integrity and ability to work as part of a team
Foster collaborative relationships within and across business units and sectors
Strong analytical and problem resolution skills

Concierge Resume Examples & Samples

Provide a consistently excellent level of customer service to all clients by acting as their ambassador
Maintain expert knowledge of store and where product is located
Resolve standard customer service issues within policy
Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email
Respond to internal and external client inquiries and/or complaints within 24 hours
Process gift cards for all internal and external clients
Support client services department as required
Provide support to sales floor by being POS super users
Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience
Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.)
Maintain expert knowledge of "The Best" of local community and city
Attend concierge events and information sessions
Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc
Ensure text on plasma screens is up-to-date and relevant
Respond to all event related inquiries in a timely manner
Previous experience in customer service environment
Good working knowledge of computer software (Word, Excel, Outlook, etc.)
Be extraordinary

Foundation Room Concierge Resume Examples & Samples

Field incoming telephone calls for Foundation Room Sales department and House of Blues
Exceed guest expectations
Update and maintain membership database for birthdays and anniversaries
Assist with Member event ideas and programming
Membership mailings
Work with and meet with operations staff in preparation for each evening
Produce daily Foundation Room access list
Accurately and expeditiously coordinate all ticket and dinner reservation requests
Offer additional concierge services to members whenever possible, i.e., reservations at hotels, other venues or show tickets at other venues
Assist Managers in solicitation of new memberships and maintain renewal memberships
Skilled in interpersonal communication
Effective writing and phone skills
Professional Appearance
Punctual/Attendance
Attitude/Teamwork
Adherence to Policy and Authority
Ability to work Saturdays

Concierge Resume Examples & Samples

Posses knowledge of the area in order to provide customers and employees with information and directions
Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
Ability to work a flexible work schedule based on department and store needs

Concierge Team Manager Merrill Edge Resume Examples & Samples

Manages a team of associates
Coaches, trains and develops all associates
Ensures complete and efficient FSA/client interactions
Monitors call metrics and trends in order to maximize efficiencies, manage risk/minimize exposure, and makes recommendations for improvements
Adjusts rapidly to changing demands and priorities
Builds relationships with the Sales/Service Leadership Team
Reports team related metricsQualifications
Strong computer skills with an ability to multitask in a fast paced environment
Superior client service proficiency including excellent verbal, written and listening skills
Foster collaborative relationships within and across business units and sector
Demonstrated ability to make timely and accurate decisions
Excellent organization skills; ability to prioritize and handle multiple tasks

Cosmetics Concierge Resume Examples & Samples

Help the store meet its sales goals through promotion of Nordstrom products, services and events such as the Nordstrom RewardsTM program and gift cards
Make deliveries to customers
Maintain a high level of confidentiality
Familiarity with social networking sites such as Facebook and Twitter

Concierge Team Associate, Merrill Edge Resume Examples & Samples

Series 7 and 66 (or both the 63 & 65) is required; if not currently held, must be obtained within 120 days
Will attend a 5-6 week Series 7 study track
Prior knowledge of Siebel helpful

Uhnw Marketing Specialist / Concierge Resume Examples & Samples

Execution of client concierge request (in the area of travel organization, education, healthcare, luxury items, tickets)
Tracking of requests according to statistical specifications
Adherence to strict Legal- and Compliance guidelines and policies
Development of highly personalized programs, tailored to client needs
Management of complex/highly sensitive requests and situations
Consistent extension of high-end network
Construction of attractive offerings to our UHNW clients
Reliable, insistent planning
Trend spotting
Negotiation with external suppliers, management and monitoring of costs
Maintenance of central database and VIP Services Software
Brainstorming-sessions with internal clients
Planning and co-ordination of all logistics of high level events in cooperation with Project Lead including
Development of project budgets and monitoring of costs, negotiation with suppliers
Production/distribution of invitation materials and on-site print materials
F&B and menu planning, guest registration and tracking
On-site guest management
Transportation sourcing and management
Hotel selection, room assignment and management
Entertainment
Gift planning, production and management
Table seating, ticketing, staffing
Client briefing and hotel briefing coordination
Liaison with sponsoring partners both internal and external
Invoice management and financial reconciliation post-event Delivery of events of the highest standard (UHNW target audience) within agreed budgets and parameters
Act as interface between internal client and external suppliers
Respect local compliance / legal regulations (incl. cross border issues) regarding client hospitality and gift-giving and ensures all procedures and processes are followed to minimize operational risk
10 years of experience in the field of concierge activities or family office services
Ability to operate in a global, high-pressured and fast-paced environment with high attention to details
Strong international network within the luxury industry (travel, goods, services) as well as in the health care and educational fields
Ability to interact respectfully yet comfortably with extremely important guests and senior management in spite of stress, integrity and sensitivity
Affinity to the UHNW segment and knowledge of target audience passion fields (cars, luxury goods, opera, art, food & wine)
Experience in financial services is an asset
Prepared to travel frequently and to work at non-standard times during high-volume event times
Fluent in English and German and French, additional languages (e.g., Italian, Spanish) are an advantage

Owner s Concierge Resume Examples & Samples

Create open and on-going conversation with current VAB rental owners via pre-arrival and quarterly phone calls to owners
Strengthen relationship with owners by making reservations and creating a more welcoming atmosphere for current owners
Work with local realtors to sell prospective buyers to VAB rental management
Write arrival letters and walk owner units prior to arrival
Expand owner loyalty program specific to Village at Breckenridge homeowners
Work closely with local vendors and Vail Resorts to provide owners discounts on local dining and activities. Will assist VAB owners with booking lodging across Vail Resorts properties
Strengthen realtor relationship to make VAB rental management realtor's option of choice
Coordinate and arrange welcome and loyalty gifts for owners
Prepare bi-monthly owner newsletter for the Village at Breckenridge homeowners
Appropriate grammar and telephone etiquette, must be proficient in writing professional business emails and letters to external guests
English skills
Bachelor's degree - preferred
Concierge experience - preferred

Foundation Room Concierge Resume Examples & Samples

Attend Weekly Sales/DOFO conference call
Call members the day after they had dinner or attended a member event to ask how their experience went
Keep track of members who have not visited recently and call them with an offer (tickets, complimentary drinks for example)
Mail out member birthday cards and anniversary cards with vouchers
Offer additional concierge services to members whenever possible, ie. hotel rooms, reservations at other locations, show tickets, etc
Daily reconciliation of all tickets against the access list and pick up tickets at box office for hand off
Create hand off document and communicate with all involved for nightly preparations
Respond to Concierge Email box and Voicemail in a timely manner
Assist in emailing special offers to members
Track guest access in Salesforce and GuestBridg
Maintain departmental files

VIP Sales Concierge Resume Examples & Samples

Complete management of client pool and small projects related to improving client experience including connecting within the company
Assist clients to build complete vacations by packaging resort and third party components. Each vacation includes a detailed itinerary provided by their personal Prima Concierge
Convert opportunities into sales in order to meet conversion goals and drive resort revenue and occupancy goals
Proactively create sales opportunities, anticipating upsell opportunities
Learn details about a variety of products and services offered and accurately relay that product knowledge to Prima members
Provide excellent customer service to a variety of clientele through personalized conversations
Follow up on all sales leads and inquiries in a timely manner
Ability to use different systems efficiently while entering accurate data
Use questioning and listening skills that support effective telephone and email communication
Ability to create and deliver presentations when necessary
Flexible schedule to allow for care of clients outside of conventional hours

Club Concierge Bachelor Gulch Club Resume Examples & Samples

Proficient in Microsoft Office applications including Word, Excel, and Outlook - required
Must be able to communicate professionally and tactfully in English to high-end clientele, both written and verbal - required
Previous experience with Go Concierge, RPOS, MY EMMA - preferred

Concierge Resume Examples & Samples

Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering quesitons, giving directions and making detailed reservations and recommendations
Ensure proper expiditing of guest, group and VIP amenities between the concierge staff, the restaurant staff and the kitchen staff
Respond to inquiries with accurate information regarding hours of outlet operation, directions to locate attractions and restaurants, meeting space, car rentals, airline shuttle service, etc
Develop strong relationships with departments and outside vendors
Handle confidential and guest information with the highest degree of integrity
Ensure that the Concierge desk and area is kept clean
Proficient in Microsoft Office and Internet Explorer
Ability to read and respond to complex correspondence. Ability to effectively present detailed information to guests and employees
English proficiency

Concierge Associate Resume Examples & Samples

Acknowledges and greets all guests and patients visiting the ESH. Communicates with guests and patients to assess needs and provides accurate information and special services to enhance a positive experience
Assists with reserving conference rooms and conference room set-up
Gives directions and if necessary escorts visitors within the facility
Provides pamphlets, brochures, and campus maps to guests and patients
Anticipates potential problems and seeks resolution in an effective and efficient manner, as needed
Communicates with Facilities Management Services to ensure public areas of the ESH provide a welcoming environment, information materials are well-stocked, and remain clean, and stocked
Composes correspondence, policies, procedures and other materials as needed. Provides administrative support as assigned

Concierge Resume Examples & Samples

Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs
Handle confidential information, including guest records, with a high degree of integrity
Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations
Assist in maintaining database and binder of vendor information as well as current area information, weather and grooming reports, restaurant specials and event
Keep lobby area neat and replenish stock of printed materials including magazines, brochures and trail maps
Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum
Performs any additional tasks or projects as required
High school diploma or equivalent. -required
Must be able to read, write, speak, understand and comprehend English fluently. -required
At least 1 year of guest service experience. -required
Concierge experience. -preferred
Knowledge of the Vail Valley area and Vail Mountain. -required
Proficiency in Microsoft Office and Internet Explorer. -required
Ability to read and respond to complex correspondence. -required
Ability to effectively present detailed information to guests and employees. -required
Must be able to work weekends, evening and holidays. -required
Flexible schedule required (Willing to work 20-25 hours per week, 3-4 days per week, split shifts and willing to pick up extra shifts as needed). -required
Able to speak and understand Spanish helpful. -preferred
Must be able to stand for up to 4 hours at a time. -required
Resumes. -required
In-person interview highly. -preferred
Two satisfactory references. -required

Concierge Resume Examples & Samples

Assist guests with all aspects of their stay by being knowledgable about all local vendors and providing an Experience of a Lifetime
Booking and confirming all guest requests for dining, transportation, and activities in a timely and professional manner
Using the concierge system GoConcierge to establish, edit and issue guest itineraries
Assisting guests ship luggage and documents
Welcome and assist guests in a warm and friendly manner
Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces
Responsible for delivery items and other materials to guest rooms and areas of the hotel as required
Ensure good safety practices of guests througout the hotel and proper emergency safety procedures are followed
High School diploma or GED. -required
Minimum of 2 years in a guest service role preferably with the Vail or surrounding areas. -required
Knowledge of restaurants, activities, events and general information about the Vail Valley area. -required
Ability to effectively communicate detailed information to guests and employees. -required
Ability to lift 50lbs. -required
Required to stand for up to 8 hours per day. -required
Proficiency in English. -required

Client Concierge Resume Examples & Samples

Welcome and interact with in-house staff and clients daily in a friendly and respectful manner, providing consistency in the highest level of quality service
Answer incoming calls promptly and handle all communication in a clear, timely, and courteous manner
Responsible for the timely ordering of office supplies from purchase to receipt and reconciliation. Obtain approval for supply requests outside the approved supply list
Ensure all supplies are adequately stocked on a daily basis in the supply cabinet, conference room, and kitchen areas. Keep supplies well organized
Stock appropriate client bay refrigerators, order and deliver meals, coffee, water and other refreshments, snack baskets, etc
Perform other administrative duties as assigned
Regular work hours are 8:30AM – 5:30PM, unless otherwise requested by supervisor
Must possess excellence in customer service
Ability to effectively manage multiple priorities
Excellent follow through

Lead Club Concierge Resume Examples & Samples

Ability to answer questions and speak intelligently about all resort products - required
Previous RPOS experience- preferred
Attention to detail- required
Commitment to excellence and high standards-required

Sales Management Concierge Resume Examples & Samples

Provides primary phone support for PWM Sales Management. Assists with answering numerous telephone calls from Regional Directors, Branch Managers, Financial Advisors and sales support staff. Forwards calls to appropriate associates if unable to handle the request or question
Helps organizes the day-to-day tasks for PWM Sales Management. This may include, but is not limited to: coordinating schedules, travel arrangements, facilitating and hosting meetings and conference calls, process all expense requests and IT request, and ordering supplies
Provides administrative support to various members of the Sales Management leadership team. While the people and number of those supported is subject to change
Coordinates VIP client meetings for Sales Management; preparing agendas and coordinating event logistics such as booking rooms, catering, amenities, dining reservations, etc. solicit feedback and consistently seek to improve and enhance experience. Must be comfortable speaking and interacting with the firm’s highest level leaders
Coordinates branch visits and plans other team events. Works with Corporate Events and branch network where appropriate
Acts as the Sales Management liaison to Corporate Events who works with the various membership clubs such as Riverbend, Milwaukee Club, etc in booking reservations, coordinating and tracking all activity at the clubs
Responsible for the overall organization and appearance of the PWM suite common areas, including the recruiting and conferencing rooms, welcome area, kitchen, and copier/supply room
Schedules and plans activities with outside related business connected with Baird (i.e. Boards, charities and other organizations the team is involved with)
Consistently displays a positive ‘can-do’ attitude and proactively seeks to assist the team with various tasks as required
Promotes Baird’s culture through interaction and communication with associates in the field
Proactively seeks ways to continuously improve department efficiency, effectiveness and profitability
Play a role in the development of key group methodologies and best practices
Performs various other duties as assigned
Bachelors degree is desired but not mandatory. 5+ years experience in high-level support position. Experience working at a professional services firm preferred. Ability to handle highly confidential information is important
Ability to tolerate peak workloads, multiple assignments and produce results with accuracy and reliability. Ability to demonstrate a calm demeanor and retain composure in stressful situations
Exceptional computer skills including Word, Excel, Access, Power Point, Outlook and mail merges. Ability to learn specific industry software
Excellent grammar, editing and proofing skills required. Attention to detail a must
Strong commitment to provide exceptional customer service. Above-average people/communication skills self-motivated and a team player
Excellent organizational skills - ability to prioritize daily workflow to effectively meet deadlines. Ability to work independently in a fast-paced team environment with minimal supervision
Willingness to work extended hours and attend corporate sponsored functions as required

Platinum Locker Concierge Resume Examples & Samples

Facilitate locker rental and assignment
Prepare amenitities on a daily basis
Promote Vail Resorts Mission and Values
Promote a positive and safe work environment
Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures
Communicate in a courteous and respectful manner to all internal and external guests
Promote resort products and services
Ability to maintain composure and professionalism under pressure

Seattle Front Desk Concierge Resume Examples & Samples

Gives undivided attention to the members and guests
Greets members and guests as they enter the club with a warm smile and eye contact
Willingness to help others
Reads the Front Desk Information book before EACH shift
Performs proper opening and closing procedures by using checklist
Ensures non members sign in
Backs up all other functions at the Seattle PRO Sports Club, membership tours, membership sales, facility operations, equipment maintenance, cleaning of all facilities, back up childcare etc
Accurately signs members up for tanning appointments
Accurately signs up members/guest for massage appointments
Accurately registers members/guest for club programs and activities
Accurately registers guest and collects guest fees
Collects payment from members/guest for any items that have a fee
Hands out towels to member/guest in a professional manner making the member feel you care about the visit
Restock towels at all available times
Accurately signs up Private and Microsoft family add-ons for membership
Rents permanent lockers on a yearly basis and completes rental agreement accurately
Makes copies of forms used by the front desk when low
Performs cleaning task when not busy; dusting PRO Shop, folding clothes in PRO Shop, spraying and wiping down all surfaces
Provides accurate information on PRO Shop Merchandise
Make routine adult locker room (male/female) checks every 30 minutes to empty dirty towel bins, vacuum floors, empty and shut lockers, organize and maintain locker area, clean and maintain wet areas such as sinks, showers and spa, as well as observe spa equipment is running properly
Performs other related duties as assigned by management
Experience in customer service, computers and cash register experience preferred
Current CPR/Infant CPR Certification & First Aid required (From either Red Cross or American Heart Association) or ability to obtain within 30 days of hire

Concierge Resume Examples & Samples

Concierge will help facilitate guest check-in, check-out and provides information about our AAA Four Diamond Hotel
Provide information and recommendations to guests on activites and dining in the area
Be able to book dining reservations for guests
Assist with pre arrival calls/emails
Assist front desk with check ins and check outs when needed
Give directions to activities and dining options
Book transportation for guests when needed
Provide Four Diamond service to guests
Experience with Microsoft Office -required
Able to communicate effectively in English -required
High school diploma or equivalent -required
College degree in hospitality or a related field -preferred
Able to lift at least 30 lbs and stand for long periods of time of up to four hours
Candidates with prior guest service experience in a fast paced environment -preferred
Area knowledge, and/or prior front desk experience -preferred
Maintain a flexible schedule including weekends, holidays, etc
Be able to work as part of a team

Service Concierge Resume Examples & Samples

Greet each customer promptly upon arrival at the dealership
Coordinate service lane traffic
Demonstrate features and functionality of on-board systems including radio, pairing phones, navigation system, driver’s assistance systems & operation, tire pressure monitoring, etc to promote comfort and convenience, and safety
Sell available subscription services
Assist in all areas of the dealership including sales floor and the service are

Concierge Resume Examples & Samples

Assists guests with various services such as: making reservations for dining and events, providing directions, and other special arrangements
Assists with data entry for Neighborhood Group menu selections
Promotes the Club’s facilities and programs (ie. Wine Club, Beer Club, Buyer’s Club)
Serves as a local information source for Club activities
Answers all incoming calls to the guest service desk
Assists guests with questions and concerns, makes suggestions and identifies possible solutions
Assists Wine Club with: data entry, email correspondence, order tracking and pickups
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
Ability to use email and Microsoft Office products

Associate Concierge Resume Examples & Samples

Increase organization visibility, enhance local public image, and improve community relations by starting to build mutually beneficial alliances with local organizations and teaming with building representatives and local civic organizations to implement programs
Assure that prompt and positive action is taken on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
Project an approachable and professional image in personal appearance, manner, and demeanor
Establishes, maintains, and develops client & customer satisfaction at a level that ensures component retention
Assists the Concierge in increases account revenue and/or operating profit contribution by implementing and building services and creating other opportunities for growth. Up-sells and makes creative suggestions to clients
Manage daily client interactions, focused on production tasks and issues as assigned by the Concierge

Concierge Resume Examples & Samples

Increase organization visibility, enhance local public image, and improve community relations by building mutually beneficial alliances with local organizations and teaming with building representatives and local civic organizations to implement programs
Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, restaurants, service providers, etc.)
Ensures that all employees demonstrate a positive hospitality orientation toward customers and clients
Takes necessary actions (by the use of company inspection reports) to ensure that all Aramark food and beverage quality and service standards are met
Increases account revenue and/or operating profit contribution by implementing and building services and creating other opportunities for growth. Up-sells and makes creative suggestions to clients
Practice continuous efforts toward menu upgrades and increased services
Manage daily client interactions, focused on production tasks and issues

Movers Concierge Specialist Resume Examples & Samples

Manage multiple customer accounts to create and maintain an exceptional customer experience- Proactively contact customers via outbound calls to follow-up on key customer impacting events during a transfer
Respond with empathy and understanding to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
Determine the cause of the customer’s video issue, and trouble shoot, following established procedures
Make payment arrangements on delinquent or unpaid debt. - Sell cable television, high-speed data service and Digital Home Phone services to meet customer’s preferences
Build rapport with customers, move the conversation forward, respond to their needs, deliver value and handle their concerns. When appropriate, close the sale
Meet goals in regard to call center metrics, such as Service Levels, Productivity and Quality Assurance ratings
Adhere to attendance standards in regard to assigned shifts
Works with rest of team to identify issues that impede quality customer care
Perform any research necessary to meet the customer’s request
Place outbound calls and leave messages without being intrusive
Organizational daily tasks to ensure follow-up on customers that are moving
Bilingual skills are a plus
Some post-secondary preferred

Event Concierge Resume Examples & Samples

Manage communications via booking systems tool to create event resume that supports event execution for Guest Relations, Retail and Maintenance for meeting space
Primary contact for all meeting space groups, take all inquiry calls, check availability in booking system, issue rental contract for internal clients
Assure that event set-up has been completed by contractor
Assure that special events equipment and venues are maintained appropriately
Maintain bulletin board regarding event communication to attraction staff
Maintain supplies and equipment as needed
Order & maintain beverage product to assure sufficient quantities for each meeting or event
Accept vendor deliveries and assure completeness of order
Liaison with facilities maintenance/housekeeping/event production coordinator
Following an event, walk sight(s) to ensure if the facility has been properly cleaned and that the event spaces are presentable for sales team
Report problems to supervisor or housekeeping staff
See that event equipment such as tables, chairs, linens, etc. are maintained properly by contractor
Attend to groups with faxing/ printing/ copying needs
Knowledge of local restaurants, bars and hotel attractions
Conduct scavenger hunts and team building exercises
Coordinate tours through the attraction
Ability to be flexible with work schedule, including evening, weekends and holidays
Organizational Skills and Attention to Detail
Excellent Verbal and Written Skills
Strong Computer Literacy
Time Management
High Degree of Professionalism

Concierge Resume Examples & Samples

Receive and fulfill member requests from incoming calls (renewals, inquires, changing names on a membership, ordering replacement cards, complaints dinner/show reservations, special requests etc)
Call all renewed/new members after 60 days of their joining/renewing with an offer (tickets, complimentary drinks for example)
Keep track of each members offer in Salesforce so we don’t repeat offers
Call members to remind them of the upcoming member events
Update member profiles in Salesforce
Keep track of vouchers by numbers and reconcile redeemed vouchers
Handle all ClubCorp reservations
Assist in coordinating quarterly member events
Proficient in Microsoft Office (Word, Excel, Access and PowerPoint)
Skills in interpersonal communication and teamwork
Ability to handle multiple tasks quickly and efficiently

Concierge Resume Examples & Samples

Provide first-class customer service to all guests
Open doors for guests entering and exiting the suites while maintaining a courteous disposition
Monitor assigned suites and assist where needed
Document maintenance issues and the cleaniness of all assigned suites
Serve as a liaison between the Pittsburgh Pirates and Suite partner
Communicate with co-workers, management, owners, suiteholders and guests in a courteous and professional manner
Maintain confidentiality of all suite occupants
Ensure that guests' concerns are resolved in a professional and timely manner
Any other duties as assigned by the Guest Relations Manager or Guest RelationsSuite Level Supervisor

Concierge Resume Examples & Samples

Ensure building security and safety for tenants to include guest registration (check identification, call to the tenant to announce the person(s) who is visiting/ delivering, etc.), or other means to maintain security
Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues
Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners
Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests
Implement recycling or other related cost-saving environmental programs, as approved by supervisor
Assist with package deliveries. Log receipts of packages delivered for home owners, and notify home owners for pickup. Make sure each unit file has a release of liability form for accepting packages, etc
Answer the lobby phone and respond to calls accordingly

Concierge Resume Examples & Samples

Provide superior service to our customers (internal and external) at all times
Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, plays, etc
Discuss routes, time schedules, rates, and types of accommodations with patrons to determine preferences and make reservations
Verify arrival and departure times, trace routes on maps, and arrange for baggage handling and other services requested by guests. Deliver tickets as necessary
Arrange for visas and other documents required by foreign travelers
Contact individuals and groups to inform them of package tours
Communicate guest requests to all necessary staff such as bell, valet, housekeeping, shuttle drivers, etc
Book and log travel, entertainment, dining and other service reservations for guests
Accept, deliver, ship, and log items for guests
Work with appropriate department to arrange special events requested by guests. Contact other hotel departments to complete requested services
Assist the General Manager and Sales Department at special functions
Confer regularly with immediate supervisor and other company personnel to plan, coordinate, and evaluate services and activities, exchange information, resolve problems, etc
Cross-train with other departments and be able to cover shifts as necessary
At least two years previous customer service experience
Knowledge of on-mountain activities
Ability to understand guest inquiries and provide responses
Must have intimate knowledge of area and surrounding sites and activities of interest
Ability to assemble and assess information quickly
Knowledge of travel arrangements that can be utilized
Ability to deal effectively with guests and other company personnel

Physician Concierge Consultant Resume Examples & Samples

Previous experience working in sales or account management with documented success; 3-5 years minimum
PBM, Pharmaceutical and/or healthcare industry experience::familiarity with Medicare and corresponding regulatory landscape preferred
Comprehensive knowledge of Microsoft Excel and Power Point
Flexible, dynamic personality who works well in a team environment
Experience working in a healthcare setting
Ability to thrive in a highly matrixed environment
Self-motivation and desire to be a problem solver

Concierge Attendant Resume Examples & Samples

Promote facilities’ attractions as well as special events
Serve as an information source to all members and guests
Take reservations for stay and play packages and tee times
Follow proper procedures for booking packages and tee times
Ability to work varied hours including weekends and holidays
Team player and be focused on providing superior customer service for our members and guests
Hospitality experience a plus
Professional and Courteous Demeanor

Concierge Resume Examples & Samples

Concierge or Guest Service experience in luxury private club or hotel - required
Knowledge of Vail area restaurants, attractions and directions in order to assist members with reservations and provide accurate recommendations - required
Proficient in Microsoft Office applications including Word, Excel, Publisher and Outlook - required
College degree with an emphasis in Hospitality - preferred

Lobby Reception / Concierge Resume Examples & Samples

Minimum 3 years experience in high end reception or concierge service
Necessary computer skills/ programs (EMS, excel, word and outlook, etc.)
Clerical skill set
Neat and Clean professional appearance

Concierge Resume Examples & Samples

Ability to focus on all incoming Guest’s, Visitors and Employee’s with an outstanding professional, interpersonal and hospitable greeting
Quality of service and hospitality is a must have at all times
Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation. Example: Restroom, beverage, reservations, directions, maps, golf courses, tee times. Whatever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome
While welcoming your visitor, sign them into the registration book with the submission of a Photo id, Passport or Driver’s license. Make a visitor badge and offer to take coat or jacket and place in coat closet. Again, offer customer focus and the services that you are available for to make their time spent at the Corporation a quality, lasting, and memorable experience
Maintain and update the Merchant/Vendor discounts on the Facilities Page of the Corporations portal
Ability to organize market and lead activities or events. Coordinate events for collaboration of WP population. (Example: Bus trip to ball games, amusement parks, etc)
Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special’s, current movies, plays at theaters.)
Be familiar with all conference rooms. Provide an up to date schedule of conference rooms and reserved room information, along with availability
Maintain and update Concierge playbook for your building. Work with other concierge’s, to assure all play books and concierge standard of service are symmetrical
Assure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests
Support the annual management plan by accomplishing key performance indicators as identified by management
Work with Security and Property Management with visitor access and loading dock requirements for catering
Work with Receptionist
Assist in onboarding process, placing nametags and new hire desk packets
Perform additional responsibilities as requested
High School degree with minimum of one to three years quality customer service, related experience and or training or equivalent combination of education and experience
Posses’ excellent interpersonal skills, project a professional appearance, outgoing an energetic personality
Strong belief in customer service and professionalism. Strong sense of team –What you can bring to it, and what you need from it
Self –motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment
Familiar with all area activities, attractions, and restaurants
Ability to anticipate, identify, and own problems, following up with the best possible solution for the employee or guest
Ability to work closely with team members and independently
Flexibility to travel to different Corporate offices
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Possess the ability to learn new computer software programs
Proven track record of providing exceptional customer service skills in the presence of Executive level employees and guests

Concierge Resume Examples & Samples

Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation. Example: Restroom, beverage, reservations, directions, maps, golf courses, tee times. What ever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome
While welcoming your visitor, sign them into the registration book with the submission of a Photo id, Passport or Drivers license. Make a visitor badge and offer to take coat or jacket and place in coat closet. Again, offer customer focus and the services that you are available for to make their time spent at the Corporation a quality, lasting, and memorable experience
Performs additional responsibilities as requested
High School degree with minimum of one to three years quality hospitality or customer service, related experience and or training or equivalent combination of education and experience

Concierge Resume Examples & Samples

Superior customer service skills and orientation
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style needed
High school education or undergraduate degree preferred

Concierge Resume Examples & Samples

Maintain the two concierge desks on level two of Buildings One and Two
Answer primary shops at The Bravern phone calls
Gather daily site event, and restaurant reservation information, prepare event sheet and distribute via e-mail, hand carry to valets
Maintain the following concierge programs and services; restaurant reservations recommendations, hotel reservations and recommendations, on-site tours, complimentary airline web check-in, coat and package check, parking and valet/taxi coordination, courier services, resource guides for local services, lost and found (in conjunction with security), wheelchair and stroller service (in conjunction with security), event management assistance, special events and theatre tickets, travel information, tourism information, parking validation, postal services, floral services, umbrellas, personal shopper recommendations
Dispatch work orders to engineering and janitorial staff
Assist in the inventory and maintenance of all necessary concierge desk amenities
Assist in assigned marketing functions and distribute marketing promotional items as requested
Provide support for all events that occur at The Bravern
Assist the Lead Concierge in addressing The Shops at The Bravern e-mails
Greet and welcome customers, visitors, merchants, office employees and vendors of the buildings and shopping center, in doing this make everyone who “touches” The Bravern feel special
Assist customers, visitors, merchants, office employees and vendors with directions to shops, restaurants, services, tenant suites, and answer questions about the shopping center, office building, facilities or amenities
Provide information or referrals to available area amenities i.e. restaurants, shopping, services, lodging, dry cleaning, florists, activities etc. ALWAYS focus first on those amenities offered at The Bravern (keep customers eating, shopping and enjoying the services The Bravern has to offer)
Place orders or make reservations for services i.e. restaurants, services, taxi / town cars, flowers, or tickets
Assist with special events featured in the restaurants, shops and services on-site as well as local events and community-service activities
Oversee and monitor Great Room/Lobby areas
Communicate with shops, restaurants and services via e-mail, phone, and in person, regarding their requests or orders
Constantly research new merchandise, menu items, services and events offered internally at the shops, restaurants and services at The Bravern as well as in the local community, to provide up to date information and excellent customer service
Actively participate in all emergency operations of the building
Unwrap, tag and distribute umbrellas, retrieving from neighboring buildings as needed
Provide back-up on management office phones, as needed
Provide back-up for security, as needed
Exceptional customer service and interpersonal skills, including the ability to deal effectively with a wide variety of people, and to respond appropriately to employee, customer/visitor complaints and requests
Friendly, outgoing personality and professional demeanor (well groomed, cheerful, pleasant tone of voice)
Ability to research, locate, organize and retrieve resources and information relating to customer needs/requests, and to lead others in doing the same
Ability to work independently, deal with interruptions and to successfully manage multiple tasks
Creativity to solve new or unique problems
Excellent communications skills, including face to face, e-mail and written correspondence
Have current knowledge of upcoming internal and local events and new and existing merchant offerings and services
Working knowledge of running basic office machines and computer software (Microsoft Office Suite: Word, Excel, Office, Outlook, etc.) and use of the Internet
Ability to use Twitter and Facebook and other social media channels
Ability to cope with and diffuse situations involving angry or difficult guests
Ability to maintain flexibility and creativity in a variety of situations
Must be available to work weekends and evenings
Able to stand, walk, and/or sit for extended periods of time
Ability to lift or move up to 25 pounds
Associate of Arts or Bachelor’s Degree preferred
One to two years of concierge, general office, receptionist or customer service experience
Strong problem solving skills, self-direction and judgment is required
Knowledge and experience in using Microsoft Windows, Office, and Outlook required
Member of National Concierge Association preferred

Client Concierge Resume Examples & Samples

Attend and participate in client meetings
Act as a liaison with clients on implementation strategies and advisor recommendations
Work directly with paraplanner on case preparation and analysis
Provide follow-up documentation and responses to clients and associated professionals, including all meeting summary letters and correspondence
Process trading for securities, mutual funds, exchange traded funds, annuities, cash instruments, variable life and money movement once licensed
Provide compliance documentation
Attend marketing and client appreciation events
Attend conferences deemed necessary for professional development
Series 7, Series 66 and Life and Health Insurance licenses or willingness to obtain

Concierge Resume Examples & Samples

Front Lobby liaison (Meet, Greet and Sign in) with a quality service the company represents
Maintain and update the Merchant/Vendor discounts on the Facilities Page of the Corporations portal. Maintain an up to date building events weekly news letter
Event Planning
Ability to organize market and lead activities or events. Coordinate events for collaboration (Example: Dinner events, Bus trips to ball games, amusement parks, etc)
Team Oriented:Good Negotiation ability
3 Years
Working knowledge of Computer applications: Microsoft Office: (Word, Excel, And Power Point). Google: (G- Mail, Calendaring, Docs, Sheets, and Slides)

Concierge Resume Examples & Samples

Implementing the flow of information to guests about hotel services, features, and room amenities, alongside answering questions, giving directions, and making detailed reservations and recommendations
Ensure proper expediting of guest, group, and VIP amenities between the concierge staff, the restaurant staff, and the kitchen staff
Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting space, car rentals, airline shuttle service, etc
Handle confidential guest information with the highest degree of integrity
Ensure that the Concierge Desk and area is kept clean

Patient Concierge Resume Examples & Samples

Works collaboratively with staff members across clinic(s), departments, and the University Campus
Ensures all patient issues are resolved effectively and efficiently, leading to an outstanding patient experience
Introduce and train patients and guests to use CSC technology and resources
Monitors multiple competing situations needing attention and quickly prioritizes responses to assure patient/guest needs are met, while maintaining a pleasant, reassuring demeanor
Communicates effectively with all members of the care team and patient financial services staff, as well as hospital departments to coordinate or facilitate the patient receiving services across settings, including arranging transportation as necessary
Utilizes extraordinary customer service skills and promotes the UMN Health philosophy of patient centered care by going the extra mile to meet the logistical needs of our customers
Rotates throughout facility as needed for optimum coverage and as needed
Has full responsibility for all patient check-in, interpreter needs, visit wait coordination and monitoring, tablet questionnaire assistance, education for patients on all building technology, co-pay collection, and patient privacy protection during check-in
Some post-secondary education or multi-culturally competent. Knowledgeable about the company, M Health, campus, local businesses, local venues and special events
Demonstrated successful office/reception, retail service, and concierge or customer service experience. Good medical terminology and experience with complex medical scheduling
Excellent customer service and communication skills. Technology literate. Ability to learn new systems and workflow processes. Ability to multi-task on an ongoing basis. Good organization and prioritization skills. Proven ability to utilize and teach others to use mobile technology. Accurate recordkeeping skills
Demonstrates interpersonal values of compassion, respect, teamwork and diversity. Polite, and accommodating. Self-directed, team player. Flexibility to rotate through various areas of facility as needed. Ability to listen, evaluate and ask the right questions. Perceptive
Educated, well spoken. Knowledge of public relations. BLS certification preferred
Experience with current UMP scheduling systems and EPIC. Surgery scheduling or clinic supervision
Multilingual with excellent communication skills
Excellent team member qualities, and knowledge of the clinics, surgery center, diagnostic and treatment areas, and discovery experience

Event Concierge Resume Examples & Samples

Order &maintain beverage product to assure sufficient quantities for each meeting or event
Following an event, walk site(s) to ensure if the facility has been properly cleaned and that the event spaces are presentable for sales team
Conduct scavenger hunts and teambuilding exercises

Client Concierge Resume Examples & Samples

Interact with in house staff and clients to make sure client needs are met in terms of snacks, meals, office supplies
Keep track of and reconcile purchases
Ensure all supplies are adequately stocked on a daily basis
Stock kitchen/refrigerators, order and deliver meals, baskets, etc
Administrative duties as assigned
Regular work hours are 8:00AM – 5:00PM, unless otherwise requested by supervisor
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
Must be willing to work at UDS at Universal Studios, Universal City location
Must be willing to complete a background investigation
Must have unrestricted work authorization to work in the United States
Must have Food Handling Safety Certificate
Must have a valid driver’s license (if applicable)

Concierge Resume Examples & Samples

Provide each guest with a professional and courteous greeting and outstanding guest service
Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize the their experience
Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
2+ years of sales experience in a performance driven environment
Exceptional guest service skills
Ability to adapt to and support change within the business
Strong listening skills to be able to identify customer needs
Self motivated with the ability to work independently in a sales driven environment
Ability to occasionally lift up to 25 pounds and to stand for long periods of time
Proven ability to juggle multiple duties and prioritize

Concierge Resume Examples & Samples

Meets and greets each Brigham Health patient and their family, providing contact information for 24 hour availability
Coordinates support services in collaboration with all applicable management and staff to provide real-time assistance
Assesses the patient/family needs, and ensures that they are met in a timely, efficient manner
Provides patients and their family members with assistance regarding and/or making arrangements for travel accommodations, dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, etc
Maintain a database of each patient/family likes and dislikes, in order to replicate excellent service for future visits
Maintain current information and materials regarding hotels, airlines, local restaurants, services and attractions
Coordinates the gathering of medical records, imaging studies and reports for review by physician or service
Provides on-site personalized escort services to the patients as requested
Promotes patient satisfaction by providing one-on-one personal interaction with patient. Addresses patient/family member concerns/issues/complaints and follows up to ensure patient satisfaction. Makes decisions and formulates appropriate plans of action in response to patient needs
Communicates our expert “hospital-wise” knowledge by facilitating the process and working to reduce any anxiety, fear or discomfort the patient may have regarding their health care plans
Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy in regards to HIPAA requirements. Ensures that all patient information is kept private, confidential and secure. Properly secures and stores all lists, reports, files and documents. Ensures that interviews and examinations are conducted in such a manner as to afford the patient reasonable audio and visual privacy
Establishes and maintains effective working relationships with all levels of hospital professional, administrative and support staff, as well as patients, their families and representatives of other organizations where considerable tact and persuasiveness must be employed to maintain patient confidentiality and overall harmony
Works on special projects as required
3 – 5 years in a health care setting with administrative responsibilities
Requires superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations. Must be able to collaborate and consult in an effective interdisciplinary team approach
The ability to utilize tact, diplomacy and discretion for all interactions with high profile patients and their families
Requires superior problem-solving skills and the ability to work with multiple demands and priorities
Requires independent judgment needed to deviate from standard policies, procedures and schedule when necessary
Requires ability to work in a fast-paced environment while demonstrating flexibility, commitment to teamwork and a willingness to make changes to meet the needs of the department
Requires excellent communication skills both oral and written
Requires sound analytical skills
Requires knowledge of computers and management information systems and the ability to provide specifications for program development, system enhancements and reports
Requires superior ability to understand and demonstrate the importance of customer service, and ensure that staff follows department’s Customer Service Standards
Bi or multi lingual preferred

Night Concierge Resume Examples & Samples

Patrols buildings and grounds of community
Examines doors, windows, and gates to determine they are secure
Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. Maintains general security involving local authorities as needed
Inspects equipment to ascertain if tampering has occurred
Permits authorized persons to enter property
Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons
Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff
Performs light routine maintenance and housekeeping duties as schedule allows
Operates various pieces of equipment such as: fire alarm enunciator & monitoring system, emergency call system monitoring board, wet-vac & floor care equipment, routine housekeeping & maintenance equipment, etc
Reports potentially unsafe conditions
High school diploma or general education degree (GED); or one to three years related experience handling emergencies and routine maintenance and/or training; or equivalent combination of education and experience
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's

Concierge Resume Examples & Samples

Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change)
Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory)
Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware)
Answers questions regarding local stores, attractions and services
Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern)
Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time)
Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals)
May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed
May drive company vehicle from community to social and other various destinations (only if required by community)
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Able to work various schedules and shifts as needed

Concierge Resume Examples & Samples

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
Maintain constant awareness of the rack and room blocking situations
Acknowledge guests immediately upon entering the VIP Lounge
Thorough knowledge of all accommodations in the hotel, including all property amenities and information
Maintain the confidentiality of guest information and pertinent hotel data
Obtain an assigned bank and ensure the accuracy of contracted monies
Ensures divisional/departmental compliance with Sands Casino Resort Bethlehem Standards of Steel customer service standards
Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position
Complete all paperwork in accordance with PGCB and approved Sands’ standards
Ensures compliance with Pennsylvania Gaming Control Board internal controls
Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons

Concierge Resume Examples & Samples

Works in an appropriate non-hazardous manner avoiding self injury and unsafe work methods
Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing the Venetian Resort Hotel Casino, the Resort Concierge Department and the profession of Concierge
Key Processes
Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service
Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
Must Have at least 6 months previous experience as a Resort Concierge, and or Front Office experience in a Luxury Hotel, and or Host/Hostess experience in Fine Dining
Skills preferred are Bachelors Degree, multi-lingual, type at least 45 wpm and have a polished professional appearance
Exceptional communication skills and be able to work in a high volume luxury resort
Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner

Concierge Resume Examples & Samples

Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
Be knowledgeable of Department and Hotel goals
Be knowledgeable of Hotel information to answer guest inquiries
Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
Performs all other job related duties as requested
Able to communicate in English, in both written and oral forms

Concierge Resume Examples & Samples

Welcomes, greets, interacts with, and assists guests in a professional manner throughout the guests’ stay
Provides excellent service to all guests with the property’s core service standards and brand attributes while staying alert to their needs
Exhibits a professional demeanor and willingness to assist all guests whenever possible
Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft
Proactively greets, interacts with, and assists hotel staff in a professional manner to foster and promote a cooperative and harmonious work environment for all internal and external guests
Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions
Up-sells and cross-sells property amenities to guests company-wide and makes recommendations in the best interest of the guest while promoting Company venues
Processes all guest requests and responds promptly and discreetly to guest inquiries
Coordinates guest itineraries prior to the guest’s arrival for requests received via phone, fax and email
Provides a property orientation in order to familiarize the guest with all services and available facilities
Strictly enforces the privacy and confidentiality of guests, and limits requests for information pertaining to guests in accordance with hotel policies
Ensures guest’s preferences are met and amenities are provided. Coordinates delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
Books reservations using required computer systems, utilizes proper cash handling, and follows up with hotel patrons as requested and in accordance with all Company standards
Enrolls patrons in M life and issues M life card to new members
Cleans and stocks work area, and transports supplies as necessary
Ensures guest satisfaction with proper follow up
Six (6) months of previous experience in a similar role in the hospitality industry or environment
Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests
Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes
Special Requests: The ability and willingness to assist with special guest requests, such as floral set-up in rooms, and personal shopping for guests in accordance with department standards
Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property
Microsoft Office: The ability to utilize various Microsoft Office applications (e.g., Word, Excel, Access, Outlook) in performing job duties (e.g., creating spreadsheets, email)
Cash Handling: Knowledge of policies and procedures related to security of money, including where to keep bills during a transaction, who has access to the cash drawer, and how to properly secure the cash drawer
Payment Processes: The ability and knowledge to process all types of payment including cash, credit cards, checks, room charges, and room credit charges, and to issue refunds
Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks

Concierge Resume Examples & Samples

Promote the outlets and sister properties amenities by educating guests on stores, restaurants, shows, and other outlets such as spa, other retail outlets, and pools
Provide recommendations and assist with arranging tours, dining reservations, show reservations, spa and salon appointments, floral and amenity orders, directions, special requests, and general information
Exhibit a professional demeanor and willingness to assist all guests
Upsell and cross-sell outlets and sister property amenities to guests company-wide
Process all guest requests and respond promptly and discreetly to guest inquiries
Maintain complete knowledge of hours of operations and offerings of restaurants, including menus, price range, dress code and ambiance
Maintain knowledge of all stores, spa and entertainment information, including menu items and hours of operation, to best serve the guest
Professionally engage and interact with guests, presenting a friendly, approachable demeanor and a willingness to serve
Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with policies
Serves as a liaison between guests and sister properties
Complete the shift checklist on a daily basis as delegated and assigned by the Concierge management
Maintain updated resource materials on all vendors and information to accommodate guest requests
Accurately enter reservations into required computer systems according to policy
Performs all other job related duties requested
Proficient in computers and reservation systems (Microsoft Office, Word, Excel and Outlook)

Concierge Resume Examples & Samples

Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable
Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc
Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand
Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals
Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc

Concierge Resume Examples & Samples

Main Duties and Responsibilities
To take an ownership, “stewardship” position within the departments and hotel to ensure operational excellence
To know, comply with, and enforce all hotel and departmental standards, policies, and procedures
To assist in the writing of additional standards, policies, and procedures for the department
Promotes and supports effective departmental and hotel communication through the use of phones, voice-mail, pagers, radios, written correspondence and verbal communication. To respond to all pages and messages promptly
Promotes and maintains effective, confidential, secure record keeping
Maintains complete knowledge of proper forecasting and scheduling as well as complete, accurate, and timely payroll procedures
Coordinate guest requests with designated vendors according to departmental standards, to include
Room accommodations
Airline reservations, changes, cancellations
Transportation requests
Bus/train information
Limousine reservations
Charter flights/rentals
Luggage assistance
Valet services
Notary services
Restaurant reservations, nightclub activities
Dry cleaning, laundry, alterations, repairs
Film processing
Formal wear rentals
Shopping services
Movie/theater/attractions tickets
Maintains complete working knowledge of
Daily house-count, arrivals/departures, V.I.P.’s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
Correct use and maintenance of equipment
All department policies and service procedures
Attends, helps, participates or leads all meetings
Assists and completes schedule, making all necessary copies, and posting all necessary sheets or communications
Prepares written progressive disciplinary communications to share with staff members
Prepares written information to be submitted on a regular basis in the “Commitment to Quality”
Insures a weekly supply requisition for items
Assists the Chef Concierge in specific primary duties and side-duties to respective staff members and follow up with coaching, praise, or guidance
Prepares holidays, rostering and ensuring sufficient coverage at the desk
Ensures and coordinates breaks for all assigned staff members
Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies
Provides warm welcome, and anticipation of guest needs throughout their stay, and fond farewell
Anticipates the needs of guests and direct the staff in complying with those needs. Observe guest reactions and confer frequently with service staff to ensure guests satisfaction
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to the departmental standards and rectify any deficiencies with respective personnel
Assists the Lobby Concierge and Bell Captins with their job functions to ensure optimum service to guests
Promotes positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale
Ensures that all side duties for staff are properly completed before staff is allowed to sign out or leave
Conducts or assists training of staff as assigned
Provides feedback to the Chef Concierge on staff performance
Performs any required office work prior to day beginning and after staff have left their areas
Performs walk-through of all areas before, during, and after operation to ensure uncompromising levels of cleanliness are achieved and to ensure all standards are met
Maintaining inventory and tracking of all equipment
Calls or assists VIP on their first day to insure all their requests and needs are met, as well as ask their preferences for time of service
Assists the Chef Concierge in reviewing and refining SOP and processes when require
This list is non-exhaustive
Assists in completing the duties of the Lobby Concierge and Bell Captains
Assists the hotel in providing lateral service to other departments in need
Performing ownership duties of public areas as assigned
All other assignments as delegated by the Management
Satisfactory communication in English with guests, management, staff, and co-workers to their understanding
Ability to provide legible communications
Ability to compute basic mathematical calculations
Knowledge of effective office organizational practices
Member of Clefs d’Or

Concierge Resume Examples & Samples

· The position requires a flex schedule with ability to work AM and PM shifts including weekends and holidays
1- 2 years previous hotel/resort experience or experience in similar position
Must be able to stand on feet for at least eight hours
Must be able to communicate clearing in English, written and verbal

Concierge Resume Examples & Samples

We are looking for individuals who have a solid knowledge of the location, are hands on and have strong business acumen, good communication skills and are able to evidence professionalism and adaptability
Knowledge of foreign languages is advantageous
Previous Chicago concierge experience is beneficial
Two to three year’s experience in a related position within a luxury hotel, or similar environment
Strong command of the English language
Requires attention to detail and problem solving skills, as well as a passion for customer service
Free employee meals prepared by the culinary team

Concierge Resume Examples & Samples

Provide guests and owners with efficient, professional and accurate guest services resulting in improved guest and owner satisfaction. Responsible for coordination of in-room guest services directory. Responsible for providing and arranging all packaging details (sometimes with little notice) including but not limited to flowers, champagne, cruises, dining reservations, transportation
Provide all guests and owners with friendly and professional guest services in a timely manner
Coordination of in-room guest services directory. Handle and service all guests' and owners' needs, i.e., baby-sitters, photographers, florists, dentists, doctors, airline information, shuttle service, car rental, etc. in conjunction with an approved vendor list through the marketing department. Establish, when possible, appropriate commission between the vendors and staff
Ensure that all arriving guests are notified of room availability within the standard time frame. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests
Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with Wyndham Worldwide's Marketing Department's requirements

Concierge Resume Examples & Samples

Assist guests with mail, messages, and any plans or arrangements they require
Previous customer related experience required
Previous Concierge/Front Office/Guest Relations experience required
Les Clef d'Or membership an asset

Concierge Resume Examples & Samples

Assist residents with mail, messages, and any plans or arrangements they require during their stay
Assist residents regarding community facilities in an informative and helpful way
Ensure residents are familiar with the community and their home by providing detailed tours and detailed directions regarding residence functions
Coordinate residence housekeeping and maintenance
Conduct simple residence maintenance tasks
Ability to focus attention on resident needs, remaining calm and courteous at all times
Ability to work on weekends and evenings

Concierge Resume Examples & Samples

Supervise daily guest service operations including front door and bell desk
Fluent in both official languages required
Valid driving licence with clean driving record
Ability to drive standard is an asset
Previous supervisory experience a strong asset

Concierge Resume Examples & Samples

To take charge of the overall daily operation of the Concierge, Bell desk and Front Driveway
To ensure information on tours, attractions, maps, dining and place of interest on display are up to date
To assist guests with mail, messages, and any plans or arrangements they require during their stay
To supervise and provide guidance to Bell Desk team members includes conducting trainings
Previous concierge and bell desk related experience an asset

Concierge Resume Examples & Samples

Previous Concierge experience in a similar environment required
Supervisory experience a strong asset
Proven service leadership skills with the ability to inspire colleagues to deliver outstanding service
Excellent interaction and training skills in order to coach and develop colleagues
Significant knowledge of the Suzhou/Shanghai area as well as of the Fairmont Yangcheng Lake
An operational knowledge and proficiency in Front Office Systems
Degree or diploma in Hotel Administration from a recognized University or College an asset
Highly organized, results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment

Concierge Resume Examples & Samples

Maintain complete knowledge of: scheduled daily activities, in-house groups, all special requests, hours of operation for each outlet, features and services provided by the hotel
Resolve guest complaints, ensuring guest satisfaction
Meet with Supervisor/departing Concierge to review business status and follow up actions
Accommodate all telephone, beeper and page requests in a congenial manner
Coordinate guest requests with designated vendors
Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest
Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes
Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills
Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written)
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Demonstrated ability to work with maximum accuracy, efficiency and attention to detail
Proficiency in Microsoft Office, Opera Property Management System, HotSOS, GoConcierge, and Givex software
Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays

Concierge Resume Examples & Samples

A minimum of one years hospitality experience as a receptionist or concierge
A strong appreciation for delivering exceptional customer service
Computer literacy and previous experience with Microsoft Office products

Concierge Resume Examples & Samples

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Experience: Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel
Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings
Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Concierge Resume Examples & Samples

Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events
Have a clear understanding of all operations and procedures that take place at the concierge desk including but not limited to
Booking (reserving) events and activities at Tenaya Lodge as well as with outside vendors
Creating guest itineraries and sending guest confirmations
Posting activity charges and issuing tickets for all events and activities for Tenaya as well as for outside vendors
Shift closing procedures
Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry
Be able to serve as a “lobby greeter”
Welcome guests to the property and/or thank guests for staying
Assist with internal and external directions
Assist with service recovery situations by engaging guests and seeking out how their stay is
Assist with sharing information with guests on events, activities, spa, dining, current special events, etc
Be able to read road maps and give proper directions
Have a clear understanding of how to read Group Resumes and Banquet Event Orders (BEO)
Have a clear understanding of Tenaya Lodge/DNC cash handling procedures
Take ownership of guest problems and act upon them in a timely manner
Use creativity and quick thinking to accommodate unusual and rare guest requests
Attend all department meetings and other hotel meetings when necessary

Concierge Resume Examples & Samples

Provides reservation service for Pinnacle Entertainment, Inc.’s guests, including airlines, shows and restaurants, hair and manicure appointments and related personal services
Handles special requests for L’Auberge Lake Charles’s guests
Provides accurate, up-to-date information on Pinnacle Entertainment, Inc. and area activities, entertainment and L’Auberge Lake Charles’s special promotions
Interfaces with VIP Services, Hotel and Food and Beverage in handling preferred guests and special requests
Recommends changes that improve the concierge operations
Ability to move boxes of brochures that can weigh up to 20 pounds
Working knowledge of the area

Concierge Resume Examples & Samples

Communicator and team player
Passionate about hospitality/Guest oriented, outgoing and service minded
Good interpersonal skills and self-confidence
Sales oriented/commercial savvy
Dynamic, autonomous and proactive
Very good presentation skills
A thorough and organised approach

Concierge Resume Examples & Samples

Assist guests with inquiries regarding local and surrounding areas
Book reservations and follow up with hotel patrons as requested
Check in/out hotel guests
Must comply with policies and procedures of the Front Desk Department
View and issue available Express Comps through CLEO for casino patrons
Enroll patrons in M Life and issue M Life card to new members
Answers inquiries and gives proper directions
Cleans and stock work area/transporting necessary supplies
Assist in maintaining in-house credit reports, housekeeping reports and special room assignments
Approve and post room charges
Balance clerk/cashier postings, cash, and credit transactions
Access patron information through Opera and CLEO, using multiple systems at once
Use of Microsoft outlook
Interacts with all other hotel departments
Issue safe deposit boxes
Files registration cards, back up and all related hotel reports and paper documents
Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division
Must be able to speak and understand English

Concierge Resume Examples & Samples

United States Citizenship and professional ability in reading and writing in the English language
High School diploma or equivalent with a minimum of 2 years of hospitality/ guest services work with demonstrated experience that fulfills the required knowledge, skills and abilities
Flexibility with the ability to work in a stressful environment while handling multiple managerial and technical tasks
Excellent organizational , reporting, and briefing skills
Experience with Microsoft Windows applications including Office, and Audio/Visual equipment
Provide coverage to receive customer requests via telephone within three (3) rings on a daily basis, 24/7/365
Adhere to business casual dress code
Receive, assess and appropriately respond to incoming calls to include calls from the non-attributable lines and handle them accordingly to established security procedures
Place outgoing calls on all phone lines in accordance with established security procedures
Receive messages over the message center contact line and relay information to appropriate individuals
Record information on the base notification system and inform specified media outlets regarding weather conditions and base operational status
Maintain the base telephone directory that lists residents, employees, contractors and buildings
Issue and log “restricted” keys for access to areas on the base and recreational resources
Maintain existing SOPs, coordinate with customer security officer
Upon request, issue vault and safe combinations to approved individuals&#8217
Maintain computer data base for access to base buildings
Maintain and update records for primary and secondary vault custodians, as well as conduct quarterly audits to ensure data integrity
Perform ad hoc administrative support to the base operations support division
Receive and maintain emergency / after-hours sensitive materials, insert training weapons and/or official items requiring secure storage
Generate, log, troubleshoot and physically respond to issues for all Base access systems (pins, key cards, etc.)
Maintain responsibility for after-hours and emergency billeting assignments
This responsibility includes delivery of billet keys to students with locks out issues as well as updating applicable database/ systems and notifying appropriate personnel as necessary
Document course/ conference/ official visitor cancellations by updating relevant databases and notifying appropriate elements
Maintain and manage the Base “Off Limits” and “Activities calendar”
Provide support to the dispatch functions as needed. Emergency dispatch functions will take priority
Detailed oriented with strong communication skills (written and verbal)
Ability to demonstrate sound judgment, and solid situational awareness in any environment
Ability to communicate and interact with customer whether by telephone or in person,
Ability to speak with poise, voice control and confidence in persons or via telephone/ radio
Ability to understand and follow directions/ instructions
Ability to adapt to new procedures and technology

Concierge Resume Examples & Samples

A dedication to making every guest feel welcome and ensuring that their stay is enjoyable
Establishing personal rapport with the guests in order to learn about their needs and expectations. Updating guest preference records on an on-going basis
Excellent knowledge of the downtown area: Ability to recommend restaurants/ attractions/ gives directions. Have updated record on city events/ shows etc
Excellent departmental and inter-departmental skills
Ensure that all FHR Brand Standards for Concierge are adhered
Provides exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develops and maintains strong guest relationships to ensure Fairmont loyalty
Develops & maintains contacts with business partners, concessionaires, local community and counterparts
Strong & effective communication with all other departments
Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable about all safety & emergency procedures
A minimum of two years, 4 diamond concierge or front office experience
Recognized commitment to guest service and exceeding guest expectations
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
An operational knowledge and proficiency in Front Office Systems and Microsoft Office
A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
Active member of Les Clefs D’Or is an asset

Concierge Resume Examples & Samples

Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure loyalty
Develop and maintain contacts with business partners, concessionaires, local community and vendors throughout Fairmont Hotels & Resorts
Performs bartending functions
Previous Property Management System experience preferred
Must legally be able to perform bartending functions
Ability to work nights, holidays and weekends
Ability to focus attention on guest needs, remaining calm and courteous at all times Qualifications

Concierge Resume Examples & Samples

Exhibit a willingness and devotion to servicing the needs of the international traveler
Possess excellent verbal and written communication, listening and organization skills
Should be self confident, with the ability to motivate others to action in a tactful manner
Must work well under pressure in a fast paced environment, with an ability to discern priorities and adapt quickly to different situations
A flexible schedule is required, including evenings, weekends and holidays
Computer literate, with an excellent knowledge of the CRS, Outlook and Microsoft Office
Bilingual English and French is an asset
Minimum of 1 year previous experience in a related sales or customer service position

Concierge Resume Examples & Samples

Minimum of one year of previous customer/guest service experience
Must have open availability to work Monday-Friday mornings
Must have the ability to communicate in English
Prefer previous experience working as a supervisor or manager in order to be able to work on own with little to no supervision
Stable employment history
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Pushing, pulling, bending, stooping, upward reaching
Some exposure to cleaning chemicals
Prolonged periods of standing and/or walking
Ability to establish and maintain effective working relationships with associates, customers and patrons

Concierge Resume Examples & Samples

Ability to focus attention on guest needs, remaining calm and courteous
Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone
Ability to think clearly, quickly, maintain concentration and make concise decisions
Ability to maintain confidentiality of all guest information and pertinent hotel information
Ability to work well under pressure of coordinating requests at any given time
Ability to exert physical effort in setting up food table and transporting food and beverage items
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Access all functions of computer system in accordance with departmental specifications
Set up work station with necessary supplies; maintain cleanliness throughout shift
Legibly complete requisition for additional supplies/materials and submit to manager
Review designated in-house guest list and be familiar with guests’ names and room locations
Accommodate all guest requests expediently and courteously
Follow up with designated hotel personnel to ensure completion of request
Transportation from hotel to airport and return
Bus/train transportation
Care rentals
Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activites, health club facilities

Concierge Resume Examples & Samples

Together with Lowe’s property management team, you will personally meet with and survey the existing Tenant base to determine the specific services, programs and activities that will be of most beneficial and of interest to the Tenants
Deliver on the key Lowe Service Standards
Program and plan activities in the lobby and amenity spaces to create a co-working atmosphere within the building; examples are live music, temporary art exhibits, food/wine tastings, etc
Engage the Tenants with community-building programs such as sports teams, fitness challenges, social media, and community service projects
Assist visitors and vendors in the building through the admittance process/procedure, and direct as needed
Be available for prospect tours and discuss the Services provided at the property
Be a resource for event planning both in our buildings and outside spaces as well as a liaison to event coordination in nearby Hotels including knowledge of conference facilities, AV and catering services
Curate lists of vendors for fitness, car services, caterers, and other personal services
Utilize the freedom to go beyond to become an expert in the local community and confidently connect tenants to unique experiences in the local area
Share your personal passions and knowledge of the services and amenities available to tenants
Have an impeccable eye for detail to ensure accuracy, efficiency and follow through
Work closely with the building’s Property Manager to provide a seamless experience for tenants who require property maintenance, move management, or technology installation
Work with the Property Manager to provide a detailed budget for programming and marketing initiatives
Provide support in the event of an emergency or an alarm
Flexibility. No two Tenants are the same nor are their requests. Provide service by either being the answer or finding the answer to satisfy Tenants’ needs
Self-starter with lots of initiative, team spirit and positive outlook
Thrives in a fast-paced work environment
Outstanding multi-tasking skills
Microsoft Office: Word and Excel

Concierge Resume Examples & Samples

Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolves resident complaints; assists residents in all inquiries in connection with residence/hotel services
Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices
Utilizes software programs such as BuildingLink and HotSOS to accurately input special arrangements (i.e. Engineering, Housekeeping requests) the Resident has made and to assure proper billing
Processes packages, faxes messages and mail in an accurate and timely manner; stores and retrieves resident items
Manages and provides security in regards to all vendor/contract relationships, including scheduling and residence access
Assists residents with delivery of parcels and parking/retrieval of vehicles
Assures desk collateral and vendor information including: restaurants, museums and local attractions are current and up to date
Keeps informed of events available in the city and keeps close contact with vendors in order to provide transportation, ticketing and reservations for residents
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers, supervisors, and outside contacts
At least two years of college preferred
One to three years of concierge experience in a luxury environment. Previous Four Seasons Concierge experience is preferred
Reading, writing, and oral proficiency in the English language is required
Must be able to multi-task and have the ability to manage priorities with a high attention to detail
Must be able to work a flexible schedule (mornings/nights/weekends)

Concierge Resume Examples & Samples

Maintains complete knowledge of all resort features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and colleagues alike
Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing Fairmont Grand Del Mar, the Concierge Department and the profession of Concierge
Meet departmental standards
Comply with policies and procedures of the department or section in order to complete service satisfactorily
Must possess at least 1-3 years previous experience in a luxury resort environment
Skills preferred are Bachelor’s Degree, multi-lingual, type at least 45 wpm and have a polished professional appearance
Exceptional communication skills and be able to work in a high volume luxury resort. Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner
Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Concierge Resume Examples & Samples

Previous concierge / resort experience
Experience with OPERA/Concierge Smart
Knowledge of Vail and the surrounding communities
Must be able to communicate in English

Concierge Resume Examples & Samples

Well versed in procedures of protocol and social etiquette, (good telephone manners, social skills and well organized
Provides special care to hotel guests. Anticipates guests’ needs, not merely fulfilling them
Has available for guests, information on the following
Tourist literature
Maps
Brochures
Dining & Entertainment
Shopping Advice
Limousine or other transportation services
Other needs which may arise
Handling incoming and outgoing faxes
Sells entertainment event tickets
Complies with proper grooming and uniform standards of The Royal Sonesta Hotel Houston
Reports all equipment and products not up to standard
Attends all meetings as required
Follows all checklist standards
Clocks in and out per hotel procedure
Thanks guests for patronage and bids them farewell
Performs “Concierge-type” duties as required including typing, copying, giving instruction and information
Communicate with other departments to insure excellent quest service
Follows all policies and procedures of the Royal Sonesta Hotel Houston
Maintains a pleasant and courteous attitude, making our customers our number one priority
Performs other tasks as assigned by Management
Must have High School Diploma or Equivalent
One year in Guest Services Department
Preferably Bilingual, (particularly Spanish, Arabic and French)
High level of familiarity with the area attractions, outlets, eateries, etc
Vacation

Club Concierge Resume Examples & Samples

Assist Homeowners and prospective buyers with hotel, transportation and activity reservations along with any other special requests
Register and provide services as requested for Hualalai Club Members, Residential House Guests and rental guests, including setting up temporary accounts, issuing guest cards and providing orientation to the property
Execute and maintain Four Seasons Resort Hualalai Club Concierge Daily Check List
Maintain Residential Database with complete profiles on owners and the services provided to them
Assist new Hualalai Club Members in understanding all services provided by the Hualalai Club both to them and their guests
Educate others and personally maintain a comprehensive understanding of Hualalai Club Membership Guidelines
Keep all Hualalai Club Concierge files, binders & handouts current and provide support to the Club Concierge Manager, and to the Director of Golf & Club Member Services
Execute all other administrative related services for Hualalai Club Members and their guests as requested
Cooperate with all staff to ensure a seamless visit for Hualalai Club Members and Guests
Establish and maintain reciprocal relationships with other resort concierge to most effectively stay abreast of current events in the community and hospitality industry
Assist with any other tasks or projects as needed
Strong Customer Service skills

Concierge Resume Examples & Samples

Serve as a key point of contact for guests, dealing efficiently with enquiries
Process and deliver messages for the Guests and the hotel
Provide support to Management, as required, in cases of emergency
Connect and communicate with local businesses and tourist organizations
Excellent personal presentation

Concierge Resume Examples & Samples

Valet parking
Full UK driving licence
More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry

Concierge Resume Examples & Samples

Strong knowledge of the Washington DC area
Previous experience working in a Luxury environment, preferably hotels
Ability to work irregular hours, weekends and evenings
Able to organize, delegate & work under pressure
Requires reading, writing and oral proficiency in the English language. Second language is a plus
Two to three years of previous Rooms Division experience
Active member of “Les Clefs d'Or” is preferred, but not required
College degree is preferred, preferably specializing in Hospitality

Concierge Resume Examples & Samples

Must have flexible availability: mornings, evenings, weekends and holidays
Hotel or Concierge experience is preferred
Must be resourceful and have knowledge of the Calgary area
Enjoy conversing with others
Must be proficient with computers
Must have Alberta Class 5 Driver License

Concierge Resume Examples & Samples

Supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained. Establish and maintain a good working relationship with commercial account representatives and their staff
Establish and maintain close working relationships and good rapport with major commercial accounts
Supervise staff to ensure paperwork is processed accurately and provided to the customer in a timely manner
Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers
Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service
Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements
Review and update condition report; approve and audit vehicle repair report
Walk vehicles and make recommendations for reconditioning to increase vehicle value
Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning
Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale

Concierge Resume Examples & Samples

Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment for all our internal and external guests
Up-sells and cross-sells property amenities to guests company-wide
Provides information for all casino events, promotions, general information and directions regarding casino, hotel and local metropolitan area
Coordinates guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and email
Professionally engages and interacts with guests, presenting a friendly, approachable demeanor and a willingness to serve
Strictly enforces the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies
Creates a full guest experience with their recommendations
Accurately enters reservations into required computer systems according to policy
Performs other job related duties as requested
At least 6 months of previous experience in a similar role in the hospitality industry or environment

Concierge Resume Examples & Samples

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Stores and retrieves guest luggage and packages
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Business Center, and lobby coverage
Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Three to twelve months of previous Concierge and/or Sales experience required
Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Concierge Resume Examples & Samples

Responsible for taking care of a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction
The concierge is also responsible for storing and retrieving of guest luggage and packages, processing of all guest correspondence, staying knowledgeable about activities at the location, and establishing contacts with vendors to provide updated and current information to guests
Thorough knowledge of local area

Concierge Resume Examples & Samples

Promote the Property's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools
Exhibit a professional demeanor and willingness to assist all guests whenever possible
Up-sell and cross-sell Property amenities to guests Company-wide
Provide information for all casino events, promotions, general information and directions regarding the casino, Hotel and local metropolitan area
Coordinate guest itineraries, prior to the guest's arrival, for requests received via phone, fax and email
Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest
Provide a Property orientation in order to familiarize the guest with all services and available facilities
Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with Hotel policies
Ensure guest's preferences are met and amenities are provided
Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
Complete the shift checklist on a daily basis as delegated and assigned by Concierge management
Make recommendations in the best interest of the guest
At least 2 years of previous guest service experience

Concierge Resume Examples & Samples

Genuine passion for providing excellent guest service
2 or more years of previous retail, customer service/concierge or sales experience required
Prior experience with luxury hotel, retail or restaurant “front of house” guest service required
Work in a fast paced environment that requires strong communication and follow up with all guests and employees
Strong communication and organizational skills, both written and verbal required
Strong working knowledge of Facebook, Twitter, Internet, App based programs and Microsoft Office required
Working knowledge of Apple iPad is preferred
Must be flexible and able to work days, nights, weekends and holidays
Must be able to communicate verbally in person and on the phone throughout the day
Able to climb stairs several times a day
Able to travel locally and the surrounding community where Flagship Center is located

Concierge Associate Resume Examples & Samples

Assisting customers with shop mobility and accessibility
Dealing efficiently and calmly with any guest issues realting to lost property, first aid and safety
Helpfully providing visitors with other tourist information where possible

Concierge Resume Examples & Samples

Consistently provide thoughtful, caring and sincere service
Accomodate guest inquiries regarding hotel facilities in a friendly manner
Follow all company and department policies and procedures
Works well under pressure in a fast paced environment

Concierge Resume Examples & Samples

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

Concierge Resume Examples & Samples

Serves as public relations representatives for MGM Grand Hotel/Casino. Exhibits a professional demeanor and willingness to assist all MGM guests and/or management whenever requested
Processes all reservations and requests from MGM guests, Casino Hosts, Executives, and branch offices including health spa, golf, restaurant, and travel reservations. Responds promptly and discreetly to guest inquiries and provides information for all casino events, promotions, general information, and directions regarding casino, hotel, and local metropolitan area
Coordinates guest itineraries prior to guest arrival upon requests received via phone, fax and email
Maintains knowledge of all restaurant, spa and entertainment information including menu items and hours of operation to best serve the guests of MGM Grand
Provides guests with an orientation to familiarize with the MGM Grand and all services and facilities available
Sets the tone of Excellence in Hospitality in the MGM Grand lobby. Always engages and interacts with guests professionally, presenting a friendly demeanor and a willingness to serve
Communicates guest service enhancement and loyalty building opportunities to Managers
Strictly enforces the privacy and confidentiality of MGM Grand guests and limits requests for information about such guests in accordance with hotel policies
Ensures guest’s preferences are met and amenities provided. Coordinates delivery of requested amenities, floral orders and other specially requested items with the bell desk
Completes the shift checklist on a daily basis as delegated and assigned by the Concierge Manager
Ensures charges, credits, and complimentary items are posted to folios
Performs all other job related duties as assigned

100

Concierge Resume Examples & Samples

Assist guests with mail, messages, and any plans or arrangements the guest intends to make during their stay
Use a clear and articulate speaking voice with proper verbal etiquette
Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests
Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property
Promptly answer phones using a positive and articulate speaking voice with proper verbal etiquette
Keep detailed and accurate records of all guest interactions and requests through daily computer and/or paperwork and log sheets
Handle guest mail and small packages, leaving messages when necessary
Constant upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low, and keeping desk organized and clean
Update all information at desk to keep current and up to date, including revising disks and master copies, as well as informing fellow Concierges through the Diary, Flyers and Announcements, and Memo Book
Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest
Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion
Perform Business Centre functions according to guest requests after normal business hours, including sending and receiving facsimiles, making photocopies, and performing basic computer functions
Ability to effectively deal with internal and external guests, some of whom may require high levels of patience, tact, and diplomacy in an effort to diffuse anger and/or collect accurate information to resolve challenges
Ability to suggest a wide variety of local and statewide attractions for guest entertainment, as well as ability to give accurate and clear directions
Basic mathematical and calculator skills to prepare simple calculations without error
Hearing and visual ability to observe and detect signs of emergency situations
Strong judgment skills, and the ability to prioritize many requests
Les Clefs D'Or membership / keys required
Ability to listen to, speak, and write English effectively and clearly
Ability to accurately access and input information using a moderately complex computer system

101

Concierge Resume Examples & Samples

Ability to effectively communicate with guests’ and employees from all walks of life and of different nationalities
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to multi-task and display ability to recognize that the guests' interests and needs are always primary
Ability to accurately compute and manipulate mathematical calculations
Ability to effectively deal with internal and external customers, some of whom will require high levels of discretion, patience, tact, diplomacy, strength of character and presence of mind to defuse anger
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)
High school diploma or equivalent required. Bachelor's Degree in Hospitality or Hotel Management preferred
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public. A responsible, conscientious and positive attitude is required
Minimum 3 years Concierge or Guest Services experience in a New York City full-service boutique or luxury hotel environment requiring in-depth interaction with guests required
Prior experience using Microsoft Office required. Must display ability to work with general computer operations, including reservations software (OPERA) and Alice. Experience with Google Apps or other web-based communication programs helpful
Member of Les Clefs d’Or and New York City Association of Hotel Concierges
Endure various physical movements throughout the work areas, such as reaching, bending and stooping
Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift

102

Concierge Associate Resume Examples & Samples

Actively promote the centre’s many products and services
Assisting the Concierge Team Leader in promotional and PR activity
Dealing efficiently and calmly with visitors issues relating to lost or stolen property, first aid and safety issues

103

Concierge Resume Examples & Samples

Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations
Provide thorough follow-up with all guest communications
Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in realtime, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner
Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guest upon arrival
Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guideline regarding preferred vendors
Active in the promotion of in house events and adventure promgraming. Help manage sign up sheets, and waivers of liabilty, etc
Perform according to the RockResorts Brand Standards, and those set forth by the manager
Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors
Ruthlessly prioritize time to ensure that in-house guests and future guests are receivng appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" in to our space
Accurately bill and audit CME and other vendor charges regards to guest folio
Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate

104

Concierge Resume Examples & Samples

Preferred previous concierge experience and knowledge of the Denver market
Good command of the English language
Discounted RTD Flex Pass for employees

105

Concierge Resume Examples & Samples

Coordinating all aspects of the guest requests; record and track all pertinent communication and details of guest itinerary
Maintain communication of up to date, accurate information between guests, staff, management and our partners
Share information about the resort and activities, island activities, restaurants and other information as it pertains to guests
Maintain and report deficiencies in the department
Knowledge of all safety and emergency procedures
Knowledge of the Hawaiian islands, culture and activities required

106

Concierge Resume Examples & Samples

Must have previous experience in customer service industry, preferably in hotels. Previous concierge experience a plus
Must have a working knowledge of all Microsoft Word applications, especially Word and Excel
Must have resided on Maui for at least one year
First hand knowledge of Maui and Hawaiiana

107

Concierge Resume Examples & Samples

Maintains current knowledge/familiarity with all MGM Resorts International hotel services/features and local attractions to respond to guest inquiries
Assists guests with booking needs for groups, in adherence to established policies and procedures, assisting all other areas within the corporation as needed
Ensures all special guest requests are met, not limited to, but including, late check-outs, VIP set-ups, ADA accommodations, room deliveries, etc
Provides personalized assistance at time of prior to arrival, while on-site, and post departure accommodating all group needs
Accommodates, prepares, and distributes all special reporting/tracking requests/needs for group contacts, meeting planners, and management
Assist Hotel Concierge departments with overflow calls as needed
Projects a friendly, pleasant and cordial demeanor; providing unparalleled service to all potential and existing customers, fellow employees, and management
Maintains key sense of ownership and notifies supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests
Works closely with all division’s management to ensure all event bookings are accommodated in accordance to contractual obligations and established guidelines/procedures
Maintains timely communication, both written and verbal, between group contacts, clients and supervisors/management, providing expedient guest resolution within established scope of authority
Attends pre-conferences, pre-planning, and post-conference meetings with clients, when requested
At least 3 years of continuous face-to-face guest service experience
Computer and cash handling experience
Ability to operate office equipment, such as telephones, copiers, fax machines, etc
Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines
Knowledge of Property Management System (Opera), GoConcierge, Archtics, Opentable
Knowledge of Microsoft Word, Excel, and Outlook

108

Concierge Resume Examples & Samples

Assist guests with shipping, messages, and any arrangements they request prior to and after arrival
Highly responsible, reliable and organized
Les Clefs d'Or membership an asset
Knowledge of and passion for Pittsburgh and a willingness to learn

109

Concierge Resume Examples & Samples

Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty
Proactively share information about the Hotel and its history and services in an informative and engaging manner
Maintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established
Provide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc
Work closely with other Hotel departments to plan special activities / personalized recognition for guests
Ensure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times
Participate in hotel committees
At least 2 years experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferred
Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous
Demonstrate superior interpersonal skills and the ability to engage demanding clientele is required
Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
Work well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times
Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
Demonstrate excellent administrative, written and verbal communication skills
Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required

110

Client Concierge Resume Examples & Samples

Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
Call clients or prospects to set up meetings or appointments
Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
Attend and participate in client meetings if necessary
Conduct transactions on behalf of clients
Coordinate client appreciation events and seminars
Answer unsolicited calls from prospects to schedule appointments or refer to advisor

111

Concierge Resume Examples & Samples

Neat appearance, able to meet standards of appearance
Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
Honesty and integrity
Good physical health
Organized, efficient and a fast worker

112

Concierge Resume Examples & Samples

You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience
Dynamic, vibrant, confident and professional personality
Previous experience within a customer service based role, preferably within the hotel or hospitality industry
Highly developed interpersonal and communication skills both written and verbal
Superior decision making skills
High standard of personal presentation
Strong local knowledge of Adelaide and the surrounding regions
A full current Australian driver’s license and have the capability to drive both automatic and manual vehicles
The flexibility to work various shifts on a rotating roster including evenings, weekends, public holidays and the upcoming festive season period, including Christmas Day and New Years
You must also meet the legal requirements to work in this country

113

Night Concierge Resume Examples & Samples

Deliver of guest mail, newspapers and express check out bills to rooms
Collect room service/ breakfast cards
Act in accordance with all security and emergency procedures and manage the instigation of these, as required

114

Concierge Resume Examples & Samples

Must be professional and adaptable
Strong computer skills - Word, Excel, Google Docs
High end hospitality experience a plus

115

Concierge Resume Examples & Samples

Plan all activities & arrangements for arriving members & guests
Serve as a key informational resource on area attractions, excursions, etc
Create exceptional personalized service experience for all members & guests
Responsible for all aspects of member visit: Pre-arrival; check-in; daily contact & communication; departure
Serve as liaison between member and all on-site departments (F&B, housekeeping, maintenance, billing, etc.)
Minimum one-year related experience/training (Previous concierge and/or event planning experience preferred)
Exceptional organizational skills; detail oriented & ability to multi-task
Ability to remain calm & professional in often demanding environment
Team chemistry a must
Ability to provide orientation of homes and occasionally climb stairs
Thorough knowledge of Phoenix/Scottsdale and surrounding area a plus!

116

Concierge Resume Examples & Samples

Assist guests in locating and retrieving lost luggage
Distribute all guest and departmental mail
Monitor, send and distribute guest faxes
Inspect blocked V.I.P. rooms, using the checklist, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary paperwork
Meet V.I.P.’s upon arrival at the Front Desk and escort them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing
Telephone newly registered guests ten minutes after check-in to establish guest needs and satisfaction. Follow up on any guests requests
Monitor and maintain the cleanliness of the lobby and work areas
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury

117

Concierge Resume Examples & Samples

Greet and escort arriving and departing guests to and from their accommodations
Organize and store luggage, as needed, according to guidelines
Positive attitude and communication skills
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Previous experience as a Bell person
Previous experience working within a hotel

118

Concierge Resume Examples & Samples

An understanding of hospitality services generally associated with hotel type operations
Possess a sensitivity to the needs of guests and owners of a high quality condominium property
Working knowledge and understanding of basic accounting procedures
Prior computer experience preferred

119

Concierge Resume Examples & Samples

Greeting guests in a warm, friendly, and professional manner
Solid familiarity with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
Create memorable experiences by personalizing all guest requests, enthusiastically sharing knowledge of surrounding area with a storyteller’s flair
Expert knowledge of local dining, shopping, entertainment offerings, attractions, special events, and city landmarks
Solve problems by thinking outside the box and operating with minimal supervision in order to achieve 100% Guest Satisfaction
Develop relationships with surrounding establishments to be able to provide the highest level of guest service
Serving each guest on a one-to-one basis with the utmost courtesy, enthusiasm, and passion
Work directly with the Guest Experience Manager to develop and implement the hotel VIP program – paying special attention to high-level VIPs to ensure all special requests are in order prior to arrival
Prepare and deliver amenities for special occasions, special packages, VIPs, etc
Willingness and desire to seek out opportunities to WOW our guests by going above and beyond on a daily basis

120

Concierge Attendant Resume Examples & Samples

Deliver the ultimate premium customer experiences within the centre
Ensure personal presentation and conduct is at a premium at all times
Assist with basic admin requirements as well as eventing opportunities as required
Promote and process the sales of Westfield Gift Cards
Directing and escorting customers to various locations within the centre
Proven experience in a customer facing service position, ideally working in a retail and/or hospitality environment
Availability, including late night Thursday/ Friday and weekends

121

Service Concierge Resume Examples & Samples

Retrieving newly-serviced vehicles for customers
May move vehicles not currently being serviced
Valid driver’s license with less than 2 moving violations - Must be able to drive manual transmission vehicles

122

Service Concierge Resume Examples & Samples

Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Coordinate the delivery time or pick up with each customer
Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Work in a team-based environment and achieve common goals

123

Concierge Resume Examples & Samples

Ability to function effectively under time constraints, within established deadlines and attention to detail
Ability to multi-task and have excellent attention to detail
Ability to accurately type 25 wpm
Organizational skills to function effectively with attention to detail while performing multiple work assignments
Effective listening abilities

124

Concierge Resume Examples & Samples

Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such
Maintain current listing of local and area attractions, special events and activities
Maintain a listing of local transportation guides, churches, sports arenas, etc
Provide hours of operations for all restaurants, lounges and shops within the hotel
Provide information, maps and directions as required
Maintain lobby reader board
Maintain all property brochure racks, order and restock when necessary
Knowledge of all emergency procedures and the ability to assist and/or respond accordingly
Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel
Communicate all daily functions and their location in the hotel in order to assist and direct guests
Assist the front desk when needed
Assist guests with retrieval of packages
Provide gift certificates for purchase
Maintain in-room TV channel listings
Show guestrooms and suites as needed
Oversee cleanliness of lobby and entrance areas
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be able to multitask and prioritize departmental functions to meet deadlines
Perform other duties as requested by management

125

Concierge Resume Examples & Samples

Must have exceptional communication skills and organization skills
Previous and consistent work experience involving direct guest or customer interaction is required
Hospitality industry experience preferred
This position requires the ability to quickly develop rapport with guests
This position involves constant standing
Must have knowledge of Denver and surrounding area

126

Concierge Resume Examples & Samples

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Viable candidates musthave a minimum of two years’ experience in hotel concierge. Luxury environment preferred
Above average communication skills - both written and oral - are required
Ability to quickly and positively establish rapport is required
Musthave ability to cope with stress and work in a high volume operation
Above-average multi-tasking skills are required
Candidates with a degree in hospitality, or similar, are preferred
Current Four Seasons employees, bilingualcandidates and those with prior experience in a luxury hotel/environment will receive priority consideration

127

Concierge Resume Examples & Samples

Familiar with local dining, shopping, entertainment offerings, etc. in order to answer guest questions about the hotel and local area by researching and providing prompt and professional follow-up information
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
Working closely with in-house vendors to satisfy guest entertainment needs
Demonstrating a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephone
Ability to suggest a wide variety of attractions for guest entertainment, as well as the ability to give accurate and clear directions
Ability to accurate access and input information using the hotel’s computer system
Ability to stand or sit for long periods of time, as well as constant bending, stooping, and extending of arms
Minimum two years experience as a Concierge in an upscale hotel environment

128

Concierge Resume Examples & Samples

Book qualified prospects for sales presentations or alternate marketing options
Maintain the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment
Provide a specialized check-in experience and possibly escort guest to unit, as defined by role
Learn and deliver branded and scripted sales pitch
Collect deposits for presentations booked
Book and sell area activities for on-site guests according to business needs and as directed by manager
Familiar with all company programs, systems and resorts
Remain current on all area attractions and dining
Know the resort and all amenities provided
Ensure highest possible resort guest satisfaction
Report all negative guest experiences to the In House Manager
Have a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management
Place and receive phone calls to guests on property and prior to arrival to offer full concierge services
Willing to work in a variety of different work environments including VIP Concierge, Pre-Arrival and Desk Concierge
Attend In House, regional, and staff meetings and trainings, as requested by manager
Accurate accounting and reporting of shifts details as communicated by manager
No prior experience or training required
Ability to work flexible work schedule and days
Competent in public speaking
Cash handling skills (the ability to count currency, make and count back change

129

Concierge Resume Examples & Samples

Provide information and resources by identifying and clarifying guest needs related to the property and city; answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, and managing and screening messages
Provide services requested including taxi and travel booking, theater or sports event reservations, party or shopping planning, etc
Maintain guest privacy and property reputation by keeping information confidential
Anticipate services required by ascertaining mood and style of guests, identifying options before being asked and developing itineraries
Continuously develop knowledge of and build relationships with property vendors and retailers as well as in-depth understanding of the Atlanta area

130

Concierge Resume Examples & Samples

Check cutoff dates to all groups
Check meeting room set ups and nourishment hubs in the morning
Prepare door cards for all meeting rooms and give to Conference Services Manager for distribution
Print out banquet checks and rooming list for Conference Planners every morning. Accounting should also receive a copy of the Banquet Checks
Prepare meeting folders for Conference Planners once contract is turned definite by Sales Manager
Send BEOs and rooming list confirmation reports to Clients on behalf of Conference Planners
Place any necessary orders with Third Party Vendors for Conference Planners
Prepare all PO for Planning Department in Birchstreet
Prepare weekly resume packet
Maintain and order Conference Planning supplies
Prepare sales kits (?)
Update BEOs for Conference Planners per Clients request
Print and distribute Daily Events, Change Log and HNA Connection at the end of the day
Update the Connectivity Board every morning
Updates all local attraction offerings, including NYC and surrounding areas
Prepare name badges and tent cards if requested
Prepare welcome packets for groups if requested
Social Media guru (?)
Send amenity requests for onsite clients to F&B and prepare welcome cards
Assist Conference Planners with site tours

131

Concierge Resume Examples & Samples

Maintaining knowledge and providing information to residents about available services and upcoming events
Preparing service requests
Communicating with residents and families regarding questions or concerns
Greeting residents and visitors
Planning and implementing social and recreational programs for residents

132

Concierge Resume Examples & Samples

Responsible for maintaining a friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs
Responsible for ensuring that each customer feels informed, understood, and special through genuine and positive communication
Responsible for contributing ideas and feedback to the department and for being able to be depended upon to meet commitments
Responsible for assisting guests and visitors with checking bus times, calling cabs, and helping them get to their vehicle
Responsible for identifying and addressing customer needs as they arise
Responsible for maintaining the cleanliness and order of the lobby including wheelchairs
Responsible for coordinating the transportation of residents or visitors with taxi service, STEP van or bus
Responsible for assisting guests with directions and way finding
Responsible for offer purchases of gifts or flowers and for coordinating delivery. Ensures that retail items are displayed, stocked and rotated properly
Responsible for coordinating guest trays and booking of rooms for patient/resident and family’s special events
Responsible for coordinating the distribution and ordering of the residents’ newspapers
Responsible for securing documents for pickup by funeral director or others
Responsible for assisting transporters with the transportation of patients to their vehicle(s)
Responsible for assisting with the setup (placement of signs, parking of vehicles, etc.)
High School Degree or G.E.D. is required
Current Pennsylvania Driver’s License is required
Mathematical ability required. Must be able to perform simple mathematical calculations
Position requires that the individual has strong communication and basic computer skills

133

Concierge Resume Examples & Samples

Minimum Experience Required
General knowledge of hospital operations, experience using a PC and word processing software
Minimum of two years’ experience in the hospitality industry or public relations or equivalent
Experience working with a geriatric population desirable
Experience working with volunteers preferred
Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs force occasionally)

134

Concierge Resume Examples & Samples

Assist in booking golf arrangements, dining reservations and other activities during/prior to the guests arrival
Able to multi-task and work in a high traffic area
Extensive knowledge of the Valley, golf courses, restaurants and attractions
Strong computer skills are required. Microsoft Office programs are a plus
Assist with administrative duties
Extensive knowlege of the Greater Phoenix/Scottsdale area
Strong computer skills including all Microsoft Window applications

135

Concierge Resume Examples & Samples

Ability to focus on all incoming workstation mobility guests with an outstanding professional, interpersonal and hospitable greeting
Guest should be greeted while standing, offering accommodating and quality service. This role is a reflection of the workstation mobility team and must always maintain a “we’re here to help” attitude
Quality of service and hospitality is a must have at all times. Responsibilities include making each guest feel they have been treated in the most professional, warm and courteous manner
Offer hospitality by letting the workstation mobility guest know the services that you can assist with during their visit. Example: providing Access Security Cards; providing directions to restrooms/Café areas/print & copy areas; assist with conference room reservations & equipment; assist with WIFI phone services connections and provide training as required
Review office etiquette and protocols with workstation mobility guests
Assist guests with logging in the workstation mobility reservation system for workstation reservations, update and maintain reservations system including additions and deletions
Maintain and update the program related materials to support the new hire onboarding process
Manage locker/personal file cabinet inventory assignments for guest
Manage office supplies for workstation mobility workstation. Tasks include inventorying, ordering and supplying desk, maintain sundry equipment (i.e. mouse, power cords/bars, laptops, etc.) meeting room and café related supplies
Manage mail delivery and courier receipt and dispatch
Manage housekeeping in connection with items left behind by prior guests, furniture/equipment repairs, cleaning issues. Enforce a clean-desk policy for workstations and daily rounds ensuring workstations, meeting rooms are orderly, A/V functioning and supplies maintained
Act as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, Blackberries, laptops, A/V equipment, internet access, teleconferencing, printers and copiers
Facilitate vendor access to the floor, i.e. Iron Mountain, coffee/vending machine suppliers, building’s property management, etc
Assist with minor event planning and meeting space set-up
Receive/distribute mail and receive/dispatch couriers as required
Be familiar with all conference rooms. Assist workstation mobility guests in reserving conference rooms when necessary
Assure the common areas within the workstation mobility area and the areas around the reception area are well maintained and ready for guests
Manage guest access to the building
Maintain lists of local amenities including restaurants, list of caters, maps of surrounding areas and phone numbers for transportation
Minimum of one to three years quality customer service, related experience and/or training, or equivalent combination of education and experience
Must be flexible and able to work early mornings, late nights and peak hours of operations
Excellent interpersonal skills, must project a professional appearance, outgoing and energetic personality
Demonstrate excellent verbal and written communication skills
Self –motivated, self-starter. High energy individual that likes challenges and thrives in a fast-paced environment
Ability to meet and work well with all levels of employees and guest’s. Ability to multi task, remaining calm professional and pleasant even during stressful situations
Ability to screen and interpret guests’ needs
Working knowledge of computer applications: Microsoft Office (Word, Excel, Power Point)

136

Concierge Resume Examples & Samples

To be able to work effectively as part of the Reception/Concierge Team
Logging details of guests to site
Maintaining full and accurate written logs
To check all EDF and contractor passes ensuring all are up to date and valid
Direct visiting vehicles and delivery vehicles to the correct area when required
Organise storage/re-delivery of incoming parcels/post, distribute incoming mail
Post outgoing mail and organise/assist with courier pick-ups
Maintain any luggage storage area in good order
Guest’s luggage as well as delivery to guest rooms
Check in/out guests when Reception is unmanned/or during peak times
Being fully aware of which rooms are occupied and which are not
Plan and set up rooms for upcoming events, as per organiser requests
Refresh and re-set rooms during the course of the day evening to ensure highest comfort standards are maintained
Ensure meeting rooms/areas are always neat and tidy and free from any excess/surplus furniture
To be fully conversant with the reception/facility computer systems including booking system and basic computer packages or have a willingness and aptitude to learn
Demonstrate a caring professional attitude at all times
Always maintain a smart appearance
Maintain the strictly no smoking policy that exists on Campus
To take and pass on messages accurately
To be able to communicate with personnel at all levels
To be ready to change your own activities to meet different circumstances
May be required to cover security/reception duties during periods of absence
To be responsive to the need to work extended/flexible hours if needed
To be friendly, pleasant and polite to your work colleagues
To demonstrate a willing and positive manner
To attend team briefing and training sessions as required
Drive the company vehicles as required
An up to date and clean driving licence
Be calm and level headed
We may also ask you to undergo a security vetting process

137

Concierge Resume Examples & Samples

80 % Assist owners and guests with information regarding resort and area activities, amenities, attractions and services, making reservations where requested
10 % Create and maintain informational files regarding on-site and area activities, amenities, attractions and services
5 % Clean, stock and organize concierge desk area
5 % Develop business relationships within the community in order to secure discounted rates or other benefits for resort guests
Ability to communicate clearly and effectively to small or large groups
Ability to provide oral and written directions
Ability to read, write, speak and understand English
Ability to write simple correspondence
Ability to use basic office equipment including fax, copier and personal computer
Must be able to occasionally lift and move up to 10 pounds
Reaching, stooping, kneeling and crouching
Grasp, handle or feel objects
Talk and hear
Close vision, peripheral vision and the ability to adjust focus
Frequent standing and walking, up to 2 hours at a time and 8 hours in a shift

138

Concierge Resume Examples & Samples

Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice
Guide VIP Guests to VIP club and to seats during shows/games
Actively promotes the experience of Oracle Arena’s events and services
Answer inquiries, offers suggestions, and provides information pertaining to Oracle Arena and the various locations within the Arena
Provide an unsurpassed level of service to our V.I.P guests
Develop and maintain relationships VIP guests throughout the event, ensure guests are enjoying the event
Assist the hostesses in maintaining a neat and organized VIP club area
A minimum education level of High School Diploma or its equivalency
A minimum of 0 to 1 years of related work experience
Ability to learn all required business system
Must be able to stand and walk for extended periods of time
Must be proactive in providing exceptional customer services
Must be able to work in a team environment and interact with multiple departments
Must be able to work flexible hours including nights, weekends and holidays
Must be able to work in a fast paced environment and be able to act and think quick

139

Concierge Resume Examples & Samples

Create and maintain a warm, inviting, and professional environment
Welcome visitors to the building with courtesy, poise and professionalism
Schedule and coordinate meetings/special events as requested
Coordinate building-based special tenant events (e.g. holiday/seasonal events, book/career fairs, etc.)
Manage all incoming inquiries and warmly transfer to the appropriate party
Act as liaison between customers, guests and Cushman & Wakefield employees
Diffuse and redirect difficult situations while maintaining decorum
Promote and foster positive relationships with tenants and owners and handle service calls as required
Maintain an organized and inviting work/lobby area
Project warmth, care, and concern for all, along with proper etiquette
Adapt to constantly changing situations and personalities, ensuring quality service to all customers

140

Concierge Resume Examples & Samples

Education: High school diploma or equivalent required
Licensure/Certification: None required
Experience: Minimum of one year experience in a related field. Healthcare experience is preferred
Interpersonal Skills: Must be able to interact and communicate in English, both orally and written, with all levels of staff, physicians, patients, and families in an effective manner. Able to interact with all levels of staff and the public in a courteous manner
Essential Technical/Motor Skills: Must be able to perform computer tasks at a user's level
Essential Physical Requirements: Must be able to lift light objects up to 10 lbs. Must be able to walk and stand for prolonged periods of time
Essential Mental Abilities: Individual must have ability to read, write, comprehend and communicate at the high school level in a professional manner. Must be able to work under stressful conditions, and must be able to maintain concentration while working with details for extended periods of time
Essential Sensory Requirements: Must have corrected hearing and vision within a normal range. Must be a good listener, be able to read and interpret information quickly
Exposure to hazards: This position is not constantly exposed to airborne or blood borne pathogens or radiologic or chemical hazards, other than those identified in the MSD as common to a business office setting. However, upon entry into clinical areas, or in meetings with patients or their families, something which occurs regularly, this position may be exposed to various infectious diseases or other toxins
Other: Understands the mission and vision of the hospital. Operates within the concept of patient focused care. Evolves into an effective team member. Must adhere to dress code; good grooming and personal hygiene habits; and strict adherence to attendance policies. Maintains knowledge of and conforms to hospital policies and procedures

141

Concierge Resume Examples & Samples

Promote positive guest relations and a welcoming environment
Communicate directly with guests, in person, by telephone and email
Assist arriving and departing guests with information on facilities, services, events, attractions, tours, travel routes and transportation schedules within the property and around the Reno/Tahoe area
Provide any information or service a guest may require within reason
Notify Front Office Manager of any problems and/or needed approvals
Maintains accurate records as required
Answer phones and handle any voicemails in a courteous and timely manner
Assist Front Desk as needed
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Maintain warm and hospitable customer relations with both internal and external customers and staff
Perform all other related and compatible duties as assigned by management
Interactions will include local business operators, restaurants, tour operators and attraction operators
Daily shift report to Front Office Manager

142

Concierge Resume Examples & Samples

Organizing dry cleaning pick up and deliveries at the Hospital
Booking reservations for staff (Rental Cars/Flights/Hotels)
Referring traveling staff to points of interest in our local area
Running various errands for hospital staff
Previous Concierge or Customer service experience
Administrative experience is a plus
Knowledge of hospital environment
Strong and demonstrated communication ability
Basic Microsoft Suite knowledge
Can Do Personality!

143

Concierge Resume Examples & Samples

A measurable and demonstrated track record of excellent face to face customer service and customer satisfaction
You are comfortable with digital technology
You have previous 2 – 3 years administration / face to face customer service work experience

144

Concierge Resume Examples & Samples

Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request
Provide accurate information to guests in a courteous manner
Take messages for in-house or arriving guests in accordance with procedures
Properly handle incoming and outgoing mail, telexes, packages and faxes
Know what activities are available in the city
Recite all hotel services, hours of operation, key personnel, hotel policies, etc
Keep the Chef/Head Concierge and senior management well-informed of any guest problems or complaints, and action taken
Maintain the Concierge Desk and storage areas in an orderly manner
Assist in the reconciliation of charges originating from the Concierge
Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles
Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests
Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts

145

Concierge Resume Examples & Samples

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. In addition, adherence to the standards of operations, policies and procedures, manuals, memos, oral instructions, etc. all make up the essential functions of the job
Answer telephones in a prompt, professional and courteous manner within three rings, take reservations, direct calls to appropriate areas and/or take messages and/or deliver messages as necessary
Greet and direct Members and guests (while STANDING) to the proper location in the Club using their name whenever possible. When there are Members or guests in the club, the Member or guest that is at the club should be given priority to the Members or guests on the phone. Communicate with the Member Relations Director when you need additional assistance in directing Members and answer phones due to a large volume of business
Converse with Members and guests. Be outgoing and friendly, and act as an extension of the Member Relations, Membership, and Private Event departments in obtaining prospective Member referrals. ALWAYS have appropriate information in the event there is a walk-in for Membership or Private Events and follow procedure as specified by appropriate department head
Prepare reservation sheets for the appropriate meal period. Verify all Member numbers and names as well as Associate Club Members and names, pull Red Star information on all Members with reservations and complete the Member Preferences sheet with current reservations. Prepare buffet menu and buffet cards daily and print dessert and a la carte menus weekly after approval from the Chef

146

Concierge Resume Examples & Samples

Ability to be flexible and work a variety of shifts and days as assigned
Previous hotel concierge experience preferred
Active member of Les Clefs D’Or Canada is an asset

147

Concierge Resume Examples & Samples

Providing a Front of House / Concierge service within one of our buildings located at the clients head office
Assisting with our ‘one stop’ Help Desk within the site covering absences
Providing a small mailroom service to the building located within the Reception area
Answering Reception phones in a professional manner and logging actions requested
Dealing with client and visitors in a polite and courteous way
Booking taxi’s and other transport for the client visitors and client staff
Assist with the Security Team to provide cover in the event of absence
Provide reports to assist team including finance, holiday etc
Daily morning building inspections ensuring a high quality service and to generate reports & feedback highlighting any FM actions to be resolved
Working with the Security Supervisor and the Senior Communications Officer to provide an improved service in general
Provide the Security Team support during emergency incidents as / when they occur, including requirement to act as Fire Evacuation Monitor assisting during building evacuations and requirement to liaise with the Confined Space Rescue Team as / when required
To comply with the Company Quality, Environmental and Health and Safety systems and procedures
Team Work & self motivated
Flexible & adaptable to change
SIA Licence is essential

148

Concierge Resume Examples & Samples

10 years experience in direct customer service
Hospital based – direct customer service preferred (not required)
Outgoing – motivated – self starter

149

Concierge Resume Examples & Samples

Acknowledge and greet everyone who enters and leaves spa and fitness facilities by using the 10/5 foot rule
Use the guests’ name at least 3 times during interaction
Maintain eye contact when addressing external and internal guests
Answer the phone within three rings with a smile in your voice
Handle guests’ questions and concerns professionally and courteously
Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures
Accommodate guest’s needs by accurately booking, changing and canceling spa & fitness appointments
Accommodate guest reservation requests, offering many options and providing up-selling and cross- selling options to guests
Provide current and detailed descriptions of spa & fitness services; know current fitness class schedule, current packages, facility features and hours of operation
Know each service contraindications and keep up on product knowledge for spa & fitness services and retail items
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Provide facility tours as needed
Basic math and accounting skills
Excellent telephone etiquette and interpersonal skills required
Service oriented- able to pamper, accommodate and anticipate guests needs

150

Concierge Resume Examples & Samples

Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies; Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Maintain complete knowledge at all times of all hotel features/services and hours of operations; Ensure accurate information regarding permanent attractions in the city, sporting events, theater performances, etc
Fully knowledgeable about local restaurants, their offerings, price ranges, etc. and must be able to direct guests to those restaurants
Arrange tickets for all shows, sporting and special events
Provide information regarding outside stores, shopping malls, parks, recreational facilities, places of worship, etc
Book transportation for guests and arrange airport pick-up for VIP guests
Serve as remote front desk support location to assist guests in picking up room keys or in express check out
Provide professional concierge services such as arranging and confirmation of reservations for hotel activities, dining and spa as well as arrangements for off premise activities, including but not limited to dining, transportation services or car rentals
Conduct Pre-Arrival calls for guests and make preliminary arrangements for guest stay
Maintain a peaceful and service friendly environment in the lobby. Services include but are not limited to food and/or beverage service, and light housekeeping duties of the lobby space
Monitor and assist Bell Stand when service levels indicate to include storage of luggage and retrieval of valet keys for valet staff

151

Concierge Resume Examples & Samples

Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons
Greets/screens visitors and vendors to the property
Handles calls and assists with resident requests
Coordinates resident services and deliveries
Maintains general lobby access control, door services and other applicable lobby responsibilities
Provides leasing information and schedules appointments for prospects
Performs other related duties as assigned to meet the needs of the business
Customer service skills and attention to detail
Skill and ability to clearly and concisely communicate verbally and in writing
Adaptability to change and flexibility to reprioritize tasks accordingly
Knowledge and skills to handle and organize multiple tasks, prioritize, and meet deadlines
General computer skills with Microsoft Office applications (Word, Outlook, Internet Explorer)
Skill and ability to work independently and as part of a team
Concierge-related experience in a hotel, retail and/or restaurant environment strongly preferred

152

Concierge Resume Examples & Samples

Greets guests and employees in a polite, warm, friendly, personalized manner. 　
Handles all guest interactions with the highest level of hospitality and professionalism along with accommodating special requests whenever possible.　
Responds to customers inquiries and notifies appropriate individuals and departments of any problems or unusual matters of significance.　
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.　
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.　
Serves as the “Seller” function of the Simon Giftcard program, as well as all other Simon income-generating initiatives in accordance with all applicable laws, rules, regulations policies and procedures.　
Additional responsibilities as requested by management 　
High school diploma or equivalent.　
2 years of Concierge service or luxury hospitality, retail, restaurant experience.　
Must be at least 18 years of age　
Works harmoniously and professionally with co-workers and supervisors.　
Knowledge of basic computer programs utilized at property.　
Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers.　
Excellent communication skills—oral and written. 　
Must be, outgoing, and present a professional, pleasant, and courteous appearance at all times.　
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.　
Bilingual applicants preferred.　
Strong knowledge of internet and search engines.

153

Concierge Resume Examples & Samples

Represent the Rogers Centre & Luxury Suite area in a professional manner
Work closely with Gate captains and ticketing staff to allow for safe & quick entry into building for guests
Greet guests entering Luxury Suite area in an upbeat & friendly manner
Distribute tickets from Rogers Centre staff & game day clients to guests
Respond to enquiries from hostesses per issues with suites, ticket questions and general stadium information in positive and efficient manner
Follow up to ensure action has been taken
Ensure Luxury Suites & concourses are monitored to ensure guest safety & satisfaction
Possess a good knowledge of the Rogers Centre and support staff available
Must have the ability the make decisions independently based on situation presented
Be outgoing, pro-active & organized in responding to needs of guests
High level of professionalism, including appearance
Pro-active thinker
Able to react appropriately in very fast paced environment
Energetic demeanor

154

Concierge Resume Examples & Samples

Identify patients that need emergency medical care based on patient/family voiced complaint
Assist family/significant others with locating patients in the hospital
Ability to identify customer service issues within the ED lobby and assist with the resolution of the problem

155

Concierge Resume Examples & Samples

Minimum one year experience as concierge and/or guest services in property management, hospitality or related field
Minimum one year experience coordinating and promoting events
Strong organizational, presentation and communication skills, with high professionalism
Proficient with MS Office and Outlook with competent general computer skills

156

Concierge Resume Examples & Samples

Alert associates when they have a visitor
Accept incoming deliveries
Assure appropriate coverage of phones when away from desk

157

Concierge Resume Examples & Samples

Displays a warm friendly, professional greeting to all those entering the property
Responds promptly with accurate and thorough information according to the specific request
Puts the customer first
Provides information to customers regarding events
Responds to emergency situations in a calm, efficient manner
Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

158

Concierge Resume Examples & Samples

Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Maintains records and logs of service requests and tracks their status
Arranges and confirms recreational, dining, and/or business activities
Assist in marketing the property by coordinating guests', tenants', and/or visitors’ needs. Puts the customer first
Maintains a file of services including transportation sources, accommodations, and referral contacts. Provides administrative assistance to the Real Estate Manager and other members of the property management team
Provides assistance to the Marketing Manager by being accountable and creating content for the property's social media sites such as Facebook, Instagram, Twitter. Responsible for compiling the weekly property email blast. Support property events such as fashion shows, concerts, and festivals by assisting with coordination and working the events
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

159

Concierge Resume Examples & Samples

Ensure safety and security procedures are complied by department at all times
Plan, review, train, monitor, evaluate and counsel employees
Monitor and ensure inventory control of all collaterals, amenities and items for all areas, including approval
Develop, undertake and/or administer projects and programmes as and when required
Attend to emergency situations
Handle and investigate guests’ requests/complaints
Recommend restaurants, places of interest and help the guest to plan itineraries when required
Assist with flight bookings and confirmation
Attend any department and operational meetings, when necessary
Handle guests’ mail & messages
Ensure hotel limousine is in a clean and presentable condition at all times
Check that all limousine drivers are well-groomed
Be familiar with using Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Acquire hands-on knowledge of using computer hardware and software
Be familiar with different room categories, room amenities and appliances
Be familiar with processes and procedures of delivery systems
Attain knowledge of inventory and stock control
Minimum Diploma in any discipline and hotel related experience
Minimum 2 years experience in supervisory position in the service industry
Read, write, speak English fluently
Knowledge of second language preferred
Communications and problem solving skills
Dynamic, proactive and self-motivated
Customer focused and service oriented mind-set
Possesses leadership qualities

160

Concierge Resume Examples & Samples

Provide professional and courteous responses to all incoming calls and visitors to the front desk
Accurately and timely log and audit all incoming packages and dry cleaning daily
Review resident work order requests via OneSite and complete service request call backs
Timely complete service request call backs
Maintain all Tenant Listings
Maintain accurate key control log and manage online system for resident/guest access to elevators, club areas etc
Assist in updating ActiveBuilding information and building announcements up to date
Update communication log daily by shift
Communicate effectively and timely with office and maintenance team
Keep front desk, package room, and work room, clean and organized
Become an expert on community attractions and local amenities. Provide recommendations to residents
BA/BS Degree preferred
The ideal candidate will be focused on customer service in a luxury community with 2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role
Computer skills including experience in Windows, Microsoft Word, Outlook, and Excel
Familiar with property management operating systems such as OneSite and Lead2Lease
Strong interpersonal skills, oral and written communication skills required
Must have a good, clear telephone voice and diction, and exhibit excellent customer service and phone etiquette
Must present and maintain a professional appearance and a friendly, upbeat, and positive demeanor at all times. (There is a specific dress code policy/uniform for this position)
Strong analytical skills and effective problem solving skills
Ability to prioritize and work with minimal supervision
Ability to be flexible, dependable, versatile, and work well under pressure

161

Concierge Resume Examples & Samples

Regular and consistent attendance
Knowledge of and promotion of Regal Crown Club Program
Handling of all monies (cash, credit cards, travelers’ checks, gift cards and coupons)
Knowledge of all passes and discount tickets accepted by REG and their proper handling procedures
Responsibility for accuracy of their cash drawer and all other passes and discount tickets accepted
Filling out the Daily Pass Log
Proper refund and void procedures
Proper sell out procedures
Knowledge and enforcement of the MPAA rating system
Proper phone usage
Knowledge of all emergency, evacuation and robbery procedures
General cleaning duties
Proper use of all cleaning materials
Good guest service techniques
Knowledge of counterfeit bill procedures
Ability to properly reload ticket stock into the printer
Knowledge and compliance of dress code
Ensuring guest satisfaction – smile, greet, and thank all guests
Abide by all federal and state laws with regards to breaks a/o meal periods
Completion of or cast certification program as a cast member and as a box office cashier or progress towards completion

162

Concierge Resume Examples & Samples

Provide professional and courteous service to all residents and visitors of the property
Assist management with various administrative tasks such as filing & data entry
Accurately follow the company’s key control policy. Escort residents to their apartment in the case of a lock-out and accompany visitors such as dog walkers and housekeepers to apartments throughout the day
Issue guest parking and contractor passes in accordance with company policies
Keep front desk clean, organized, and secure throughout the entire shift
Receive resident concerns and take necessary steps to achieve a resolution. Communicate regularly and effectively with maintenance and management
Become an expert on all community features and amenities

163

Concierge Resume Examples & Samples

Able to work a flexible schedule including evenings, nights, weekends and holidays
Must possess a true desire to satisfy the needs of others in a fast paced environment
Multi-tasking, problem solving and organization skills are a must
Able to stand for long periods of time
Previous Hospitality experience is preferred

164

Concierge Associate Resume Examples & Samples

Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
Night staff check mail, message of expected guests against the system/computer and expected arrivals

165

Concierge Representative Resume Examples & Samples

Greets patients, families and visitors in a friendly professional manner
Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
Identifies and reports visitors, guests and/or patients needs. Resolves customer issues or escalates to supervisor as required
Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs/ concerns can be addressed
Maintains standards of customer service excellence
Maintain current information and materials regarding facilities and services, and local restaurants and attractions
Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas
Location/Facility – Baylor All Saints Medical Center
H.S. Diploma/GED Equivalent

166

Concierge Resume Examples & Samples

Main liaison between AECOM and the building management
Oversee and coordinate vendors and suppliers for the office
Greet all visitors and be acquainted with all staff based in the office
Adhere to AECOM safety and security protocol
Assist guests and new hires in getting familiar with the space and how to work in it effectively
Communicate policies and conduct training to ensure a safe and productive work environment; update and re-communicate, as needed
Process PO’s and payments associated with managing Century City office
Act as the “face” of AECOM; create the AECOM experience; act as “go to” for staff and guests alike
Communicate concierge services to occupants and visitors
Review office etiquette and protocols with guests and visitors
Maintain visitor supplies
Implement employee and guest access, and maintain access badge inventory
Assist with locker inventory assignment
Coordinate meeting space reservations; act as point of escalation or resolution; confirm recurring reservations; act as database administrator for conferencing and reservation systems
Maintain service levels of cleanliness and orderliness; work with porters, janitorial staff and/or property management
Conduct morning rounds to ensure all workspaces are orderly and provided with common set of supplies; conduct evening rounds to ensure all workspaces are orderly
Assist with pantry and service area upkeep
Maintain local amenities references and brochures such as area maps, local eateries, list of caterers, etc
Facilitate guest access to the building
5+ years of service industry or customer-facing experience required, experience working in a high profile role and environment, professional demeanor, positive attitude, sound judgment, ability to weigh alternatives and provide recommendations and/or direction, comfortable asking questions and taking a consultative approach
Exudes a high level of customer focus and care
Requires being on time and very punctual with the assigned tasks
Demonstrates a positive attitude and professional demeanor, serving as an ambassador for the company
Ability to read and interpret documents such as operating and procedural manuals
Ability to perform basic math skills such as addition, subtraction, multiplication and division
Strong communication, organizational, decision-making and interpersonal skills
Detail-oriented while maintaining thorough follow-through
Ability to multi-task and to work well under pressure
Professional demeanor with ability to use independent judgment to handle any services matters in satisfactory manner
Proficiency with electronic resources such as Internet, Outlook, Word and Excel
Local candidates preferred

167

Concierge Resume Examples & Samples

Demonstrate key technologies and explain benefits to customers
Use technologies with demonstration software, including video product presenter to showcase vehicle configuration in photo-realistic fashion
Excellent communication skills both written and oral
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Experience working in product specialist roll
Experience working in product specialist role

168

Concierge Resume Examples & Samples

Hold a Full clean UK driving licence as the role will include valet parking
Have at least one years experience of working in a similar role within a 4/5 star hotel
Be well presented
Have excellent levels of English

169

Event Concierge Resume Examples & Samples

To familiarize self with each group, knowing the contact, meeting agenda etc
Able to assist with last minute requests and changes
To know all facilities of the hotel and their hours of operation
Inform management that you are on duty, events, operations, banquets, front desk
Create daily packet with meetings to include Group Resume, Schedule of Events, Banquet Event Orders
Identify possibility for catering, audio visual upsell
Walk all meeting rooms for the groups prior to group arriving
Ensure all requested food and beverage, audio visual and special requests have been correctly placed in the room
Introduce self to the planner and review your role
Confirm timing and final head counts for food and beverage
Post charges for group boxes and copies
Do a hand off introduction of second shift supervisor / captain with the meeting planner
Each associate is expected to carry out, within their capability, all reasonable requests by management
Previous Hotel and/or catering experience preferred
Good Leadership Qualities
Personable with good people skills
Displays proactive hospitality
Communicates well with others
Must be a self-starter and be able to work with minimum supervision
Total commitment to guest satisfaction
Computer Skills in Word, Excel, Delphi and SMS a plus

170

Concierge Resume Examples & Samples

Represents as the "Director" of First and long lasting impressions, customer service, and hospitality. You are the first contact and line of defense
As the front desk concierge, you are the communication center for the whole community
Provides a highly visible status to residents, families, guests, staff members and visitors to foster a sense of safety
Appropriately and accurately prepares and distributes routine correspondence
Provides a cheerful and friendly greeting as visitors enter the community and when answering the phones
Making rounds of the hallways and the community
Ensures that all doors are secured and locked in the evening
Responds personally to location to satisfy needs of the residents and personnel
Adheres to established safety procedures. Maintains a current list of emergency numbers
Keeps record of residents entering and leaving premises after front doors are locked
Answers telephone calls, determine nature of call and relay information or route call as appropriate
Maintains confidentiality of resident and community information
In the event of emergency, assists local emergency personnel within the community as needed
Additional administrative tasks as needed
Must enjoy working with Seniors!
Must be able to make independent and good judgment decisions within proper policy and procedures
Previous receptionist/concierge/security experience desired, as well as an overall knowledge of and demonstrated skills in general office procedures
Ability to react calmly and confidently under pressure and in unexpected situations

171

Concierge Resume Examples & Samples

Under direct supervision, assists guests and the client with reservations on the in-house Agilquest hoteling system for collaboration rooms, hoteling offices and seating
Maintains records and logs of service requests, office equipment, and hoteling usage and tracks their status
Assist in marketing the property by coordinating clients, guests and/or visitors’ needs
Puts the customer first. Maintains a file of services including staff lockers, copy rooms, kitchen stocking of supplies and pantry cleanliness for 3 floors
Provides administrative assistance to the Facility Manager and other members of the CBRE Facility management team
HS Diploma or GED Prior Customer Service experience required
Prior Front Desk, Concierge, customer service or other hospitality experience preferred
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation
Ability to organize and prioritize own work
Basic skills with Microsoft Office Suite Strong knowledge of the surrounding area and all recreational, hospitality and business related information
Errors in judgment may cause short-term impact to co-workers and supervisor

172

Concierge Resume Examples & Samples

Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy Hotel activity. Plan and implement detailed steps by using experienced judgment and discretion
Respond to guest requests for special arrangements or services (to include but not limited to recommendations for local attractions, submission and receipt confirmation of faxes, use of the photocopier to make copies of items as required, transportation, reservations, dry cleaning, etc.) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer guest questions regarding area or hotel, outlet information and services
Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures

173

Concierge Resume Examples & Samples

Collects, reports and documents objective and subjective data
Consults and seeks guidance from the RN as necessary
Ensures that assigned tasks are performed in accordance with policies and procedures
Promotes a culture of safety to ensure a healthy practice and living environment

174

Concierge Resume Examples & Samples

Welcome guests to the Lounge complex and meet and greet on Airside
Respond to guest requests for assistance and or information
Ensure procedures are followed in regards to guest visitation, enquiries, and guest confidentiality
To ensure and assist guests with all requests regarding city information, theatres, tours, restaurants, limousines, couriers, car rentals, mailing and stamps and all current events in local city and major events in Singapore and Australia
Keep up to date information for both local and international hotels, restaurants, car rentals, theatres, limousines for all cities where Qantas fly to
Induct new staff into the team, department and Lounge in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals
Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the Lounges agreed arrangements
Comply with safe work practices by following Accor / Qantas Health, Safety and Environment policies, including the use of safe manual handling techniques, drugs and alcohol awareness, dangerous goods handling, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Lounge
Assist in all areas of the Lounge during peak times to eliminate potential issues
Monitor performance of staff to ensure financial and manning guides are appropriate for the demands of the business
Ensure Lounge, Customer, and Staff information or transactions are kept confidential during or after employment with the company
Any other reasonable request within your range of competence as required by your Lounge Manager

175

Concierge Resume Examples & Samples

Monitors all incoming public traffic and assists with job applicants, residents, family members, and all guests
Assists in coordination of doctor's appointments/transportation for residents
Provide clerical and administrative support to the various departments
Receive and follow reception schedule/instructions from supervisor and as outlined in established policies and procedures

176

Concierge Resume Examples & Samples

Knowledge of Galaxy/Lightspeed and other Service Express software
Willingness to learn new computer programs
Self-motivated and energetic
Enjoys working in a very active environment
Team oriented with an energetic, friendly, cheerful, and active demeanor
Proven ability to coach develop mentor and recognize employees as required
Recognizing areas of opportunity for improvement and taking self-directed action to correct
Must be available to work flexible hours (able to work early mornings, weekends, holidays and evenings)
Must have good public relations skills and be able to think quickly on your feet
Ability to embrace, welcome and adapt to change very quickly
Strong organizational skills, time management, and a very good attention to detail are basic requirements for this position
Patience, nurturing, and understanding of guests is also critical
Must possess safe work habits with an awareness of safe work procedures
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
Writes clearly and informatively; Able to read and interpret written information
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Prioritizes and plans work activities; Uses time efficiently
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Follows instructions, responds to management direction; Takes responsibility for own actions
Asks for and offers help when needed
Starwood experience preferred
1-3 years Concierge experience preferred
Hospitality Experience preferred
Must be 18 years of age or older to perform this job
Strong computing abilities and Microsoft Office applications required
Experience with Galaxy and Lightspeed beneficial
Candidates must possess the confidence and showmanship to convey a sense of fun and enthusiasm with a “spirit to serve” attitude
Knowledge of the hospitality industry, specifically event planning and recreation is a plus
Candidates should enjoy being with people, convey an authentic generosity of spirit and display a positive attitude and openness to feedback
Applicants should be energetic and fun while projecting an image of courtesy and professionalism at all times
Additional duties as necessary and assigned
Operate within Intrawest policies as they relate to the ethical codes, standards of good business practice and local laws and regulations
Ensure activities and programs include all age groups and are sustainable through seasonal patterns
Responsible for promoting entertainment/activity to targeted guests/groups via promotional materials, e-marketing, and other appropriate channels
Responsible for creating the strategy to ensure the activity experience is best-in-class and adds significant value to the resort
Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services. Use market research to develop new products and services
Responsible for maintaining quality of product and ensuring consistency in its delivery and standards

177

Concierge Resume Examples & Samples

Fluency in English, professional presentation, strong verbal and written communication skills
2 years minimum Concierge experience
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand and anticipate guest's needs and desires; work cohesively with co-workers as part of a team; work with minimal supervision at times; maintain confidentiality of guest information and pertinent hotel data
Excels in a team environment

178

Concierge Resume Examples & Samples

Must be very team oriented and work closely with other concierges in continual negotiations with merchants, vendors, local businesses and businesses on discounts that can be offered to the Corporations working population and customers. Example: Discount sports tickets, discount movie tickets, specials on dry cleaning and car detailing, golfing etc
Maintain and update calendar of events and welcome board for current up to date events that are taking place. Example: tee times, golf special’s, current movies, plays at theaters
Associates degree or 1 – 3 years quality customer service or related training or equivalent combination of both
Minimum 2 years of related experience
Bilingual fluency, a plus

179

Concierge Resume Examples & Samples

Greet and direct Members and guests to the proper location in the Club using their name whenever possible
Converse with Members and guests. Be outgoing and friendly, and act as an extension of the Member Relations, Membership, and Private Event departments in obtaining prospective Member referrals
Prepare reservation sheets for the appropriate meal period. Verify all Member numbers and names. Prepare buffet menu and buffet cards daily and print dessert and a la carte menus weekly after approval from the Chef
Monitor and maintain cleanliness of Receptionist Desk, Lounge, Business Center, Display Table in entry foyer and Restrooms. Keep all areas stocked of the essential items and reorder supplies as necessary
Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing and delivery services
Suggest ways to provide magic moments to Members and guests
Check all coats, hats, umbrellas, etc. Make sure work area, coat closet, and reception area is kept neat and clean

180

Concierge Representative Resume Examples & Samples

Call guest arriving within thirty days to confirm and assist guests with any questions in regards to the Orlando area, also confirm their reservation, timeshare tour, and the details of their of their vacation package
Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions
Work at the resort and direct guests where they are to check-in for their tour
Handle situations with dissatisfied guests both on the phone and in person
High School graduate or equivalent required
Ability to meet with strangers and develop conversation easily
Strong sense of customer service with enthusiastic, energetic and professional behavior
Excellent interpersonal and guest relations skills a must
Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on call center needs
Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues
Must be available to make outbound calls for the entire shift with exception of assigned break times
Ensure the privacy and security of confidential information about guests

181

Concierge Resume Examples & Samples

High school graduate or equivalent G.E.D certification
1 year previous experience in hospitality/customer service field preferred
Knowledge of resort and surrounding area
Knowledge of local attractions and restaurants
Ability to multitask and efficiently assist with multiple guest request at once
Attention to detail is a must

182

Concierge Resume Examples & Samples

Two years of college education preferred but not required
Extensive knowledge of local businesses, area attractions, and community events
Pleasant phone demeanor, ability to communicate effectively
Handle all guest requests and questions in an efficient manner
Be aware of all daily property events, restaurant schedules, and daily functions
Update road and weather conditions in the winter making sure guests are aware of traffic restrictions
Set up and verify transportation to and from area attractions
Be knowledgeable of area ski conditions a
Nd special events
Arrange flowers and related amenities for all guests
Keep all informative materials (brochures, menus, maps, and guides) stocked and well organized
MARGINAL FUNCTIONS
Arrange rental car pick-up and key return
Assist other departments as needed

183

Concierge Resume Examples & Samples

Set club lounge for service pertaining to meal period
Check station before, during, and after shift for proper set-up and cleanliness
Greet guests in a friendly and courteous manner
Retrieve club order and carry/push/pull up to 30 pounds from kitchen, confirm its accuracy, lift and deliver to lounge along with appropriate condiments
Abide by all State, federal and corporate liquor regulations pertaining to serving alcoholic beverages
Maintain a positive attitude throughout shift
Work as a team player and assist co-workers and outlets as needed
Replenish beverages as necessary and check with guests for overall satisfaction
Market and serve upon request any dessert items, specialty coffees, or alcoholic beverages
Use the guests name if known
Thank guest and invite them to return
Perform all assigned side work
Experience with large and heavy tray handling preferred
Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicate with guests to explain and record orders
Maintain a professional, neat and well-groomed appearance, adhering to Sheraton Madison Hotel standards
Work varied shifts, including weekend and holidays

184

Concierge Resume Examples & Samples

Attention to detail -- pays close attention to the small things but able to see how they contribute to the overall experience
Multi-tasking -- able to respond to multiple requests in a variety of formats in a timely and accurate manner
Organized -- maintains a neat and orderly workspace and guest lobby
Analytical--synthesizes complex or diverse information
Problem solving--identifies and resolves problems in a timely manner and gathers and analyzes information skillfully and collaboratively
Oral communication--speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and actively participates in productive meetings
Written Communication--possesses excellent written communication skills and composes email and other written correspondence in a professional manner
Quality management--looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
Judgment--displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions
Planning/organizing--prioritizes and plans work activities, uses time efficiently and develops realistic action plans
Safety and security--observes safety and security procedures and uses equipment and materials properly
Two (2) years of experience in a hospitality or consumer facing role. Experience in the wine or hospitality industry preferred
Competency in Microsoft Office: Word, Excel, Outlook, and PowerPoint
Ability to quickly learn and utilize other software systems
50-60 typed words per minute
Familiarity with Paso Robles and all of San Luis Obispo County attractions and wineries
Proven success working in a customer service position or industry
Demonstrated strong ability to work well under pressure
Ability to establish direction and prioritize work, obtain commitment and execute appropriate logistical processes
Must be willing to work flexible hours, including weekends and holidays
Must be proficient in executing all details
Must have a high sense of urgency

185

Concierge Resume Examples & Samples

Minimum of two (2) years customer service or related experience, required
Demonstrated interpersonal and communication skills. Ability to respond in a caring, empathic and calming way with people
Bi-lingual, preferred

186

Concierge Resume Examples & Samples

Flexible schedule and the ability to work all shifts, weekends and holidays
1-2 years experience as a Concierge or hospitality Guest Relations
High degree of analytical abilities
Exceptional Computer skills
Outstanding communication and presentation skills
Must be fluent speaking and writing in English
The successful candidate must hold a valid work Visa for the US
Complimentary stays at Four Seasons over 100 locations worldwide (subject to availability)
Excellent Training & Development
Competitive Salary
Complimentary employee parking
Food & Beverage discounts
A culture that breeds success, and rewards it in many different ways

187

Concierge Resume Examples & Samples

Walking passengers/visitors to and from their vehicles and offer to assist with their luggage. It is essential to create a positive first and last impression
Opening doors on the arrival/departure of passengers and visitors. Welcoming them to Signature Flight Support Luton
On the arrival of crews, inform reception of the tail registration number of the aircraft the crew are travelling on
Provide the highest level of VIP customer service to passengers, crews and guests at all times
Ensure a world class service is being offered by offering help and assistance to passengers/visitors
Get to know our regular passengers and their needs
Maintain a high regard for safety at the front entrance. Be alert and keep an eye out for suspicious activity outside the entrance of the building
Keeping the entrance and car park free of litter
Ensure car parking is carried out promptly and efficiently
To ensure Health and Safety is maintained and respected at all times including internal policy and a Target Zero Approach to incidents and accidents
Great communication skills
Full Driving licence
Ability to use own initiative and to problem solve
Ability to maintain high levels of awareness in relation to Health, Safety, Security and the Environment is crucial
Must have a checkable five-year employment history

188

Front Desk / Concierge Resume Examples & Samples

Greets residents and guests as they enter the facility with the highest level of customer service
Checks in residents & charges any applicable fees for usage and/or programming through the POS system
Assists visitors by answering any questions they may have or guiding them in the right direction for assistance as needed
Provides New Residents with the necessary paperwork and information on being a resident in the community and gaining access to the facility
Assists residents in providing account information for assessments and documents related to the Association, including, but not limited to, updating & providing account information in FirstService Connect and IBS
Ensures the facility, specifically the front desk, great room and kitchen area, or golf hut, is maintained to the highest appearance and standards
Answers the main line of the Club's phone system; takes messages as needed; directs calls to correct staff
Assists residents in making online reservations for programs and completing the payment process as necessary
Sells applicable inventory items whether food and beverage or merchandise supplies
Completes assigned checklist items to ensure the Club is properly opened and closed each day
Sorts and distributes incoming mail and deliveries as appropriate
Ensures that the complimentary supplies for those visiting the Club are always stocked and made
Required to attend any mandatory trainings and/or meetings scheduled
Follow all policies and Standard Operating Procedures as instructed by Management
High School Diploma or equivalent required. College degree preferred
CPR/AED Certifications required
Must have experience in customer service and working with POS systems
Strong communication, customer service and inter‐personal skills
Responsible for maintaining Company, Resident and Staff confidentiality
Telephone Etiquette; POS Procedures; Resident Database Resources
Knowledge in the use of various office equipment required
Complete company training as assigned
Maintain an organized workspace according to company procedures
Adhere to the company's Standards of Operation
Attend all mandatory company functions
Demonstrates excellent problem‐solving abilities
Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word,Excel, and PowerPoint
Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself not only around the office, but also around the Community Association
Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day

189

Concierge Resume Examples & Samples

Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services
Maintains guest privacy and organization reputation by keeping information confidential
Other duties as required
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform any range of special projects, tasks and other related duties as assigned
High school diploma or equivalency
Completion of College level courses with concentration in Business or Hospitality is strongly desirable
Five (5) or more years' experience in the Hospitality Industry
Strong organization, motivation, and interpersonal skills
Critical thinking, problem solving, judgment and decision making abilities
Strong verbal and written communication skills. Fluent in multiple languages is highly preferred
Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
Ability to respond to emergencies and callouts in a timely manner
Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel and Outlook. Proficiency researching the Internet
Ability to work in a team environment as well as independently and be self-driven
Must have reliable form of transportation

190

Concierge Resume Examples & Samples

Demonstrates superior customer service at all times and a genuine desire to serve
Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations
Maintains a professional demeanor and polished appearance at all times
Performs other job-related duties as directed

191

Concierge Resume Examples & Samples

Working all WelcomeLink queues and escalations and issuing timely responses or trouble-shooting issues as necessary
Maintaining daily logs, records, and forms as necessary
Assisting Accounts Receivable staff in processing property settlement and closing paperwork
Maintaining the highest level of customer care while demonstrating a friendly and cooperative attitude

192

Concierge Resume Examples & Samples

Maintains an active presence at the Front Desk to monitor, announce visitors, and controls access to the property
Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
Practice and adhere to FirstService Residential Global Service Standards and respond to all calls by the end of the next business day
Perform or assist with any operations as required to maintain workflow and to meet schedules
Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
A degree in hospitality management or business administration preferred
Minimum of one year of high-end/luxury of hospitality or property management experience required
Proficiency in Microsoft Office and information system hardware/software required
Ability to type a minimum of 30 words per minute

193

Concierge Resume Examples & Samples

Demonstrates excellent customer service and communication skills
Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services
Helps residents establish accounts and schedules
Monitors and Controls Electronic Security Control Systems
Responds to emergency situations in a timely and efficient manner
Monitors and screens messages
Controls access for authorized vendors to provide services within units to the building
Maintains a safe and secure environment throughout the building/property (s)
May be assigned other duties by the on-site property manager
Other requirements may be assigned
Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
Knows when to call for assistance and keeps lines of communication open with his/her team members, supervisor and the security staff
Provides quality level of service to all customers -- timely, thorough, responsive and proactively teams with various company associates to improve customer service to incoming clients
Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates
Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
Demonstrates problem-solving abilities
Takes ownership of problems until resolved and follows up to ensure customer satisfaction
Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
Ability to work under tight deadlines and consistently meet deadlines
Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload
Communicates clearly and effectively
Matches level of communication to the needs and sophistication of the listener
Listens effectively
Possesses sound technical skills
Must be proficient with computer programs needed for specific position including Connect, Jenark, Microsoft Outlook, Word and Excel
Must have minimum typing speed of 30 WPM
Develops and maintains solid working knowledge of procedures and policies relevant to the job
Continually works to expand job knowledge & skills
Maintains and demonstrates a positive attitude
Is optimistic in their approach with customers and able to remain focused on creating the best experience possible
Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions
Addresses problems and issues constructively to find mutually acceptable and practical business solutions
Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner
Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications
Strong ethical practices
Must be able to hear to place and receive telephone calls
Must be mobile enough to move around the office in order to make copies, distribute mail, etc
Must be able to lift 35lbs

194

Event Concierge Resume Examples & Samples

Multi-tasking and great organizational skills
Staying calm under pressure
Upbeat and positive attitude
Quick to make personal connections
Outgoing Nature

195

Service Concierge Resume Examples & Samples

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attention
Interact with customers when they bring their vehicle in for service
Accurately record issues and data into Dealer Management System, translate a customer’s concern into a comprehensive repair order (RO) for Technicians. Attention to details
Conduct Transactions in system; walk customer through correction and provide summary
Dispatch the repair orders, check in and out the loaner vehicles
Communicate estimated completion time, regular updates and follow through on each customer vehicle, keeping them updated on their vehicle’s status
Help to manage the flow of the center, and assist with the overflow of incoming calls
Other Responsibilities: Perform other related duties as assigned, based on the business need

196

Concierge Resume Examples & Samples

Greet patients, family members, physicians, nurses, and the public in a professional, courteous, and friendly manner
Provides daily pick-ups and deliveries of Mercy patients, visitors, and staff at designated locations within the health center complex
Mercy Market Store duties as assigned

197

Concierge Resume Examples & Samples

Greets all residents, staff, and visitors in a warm, confident, and knowledgeable manner,
Front line for Erickson Customer Service and calmly handles all questions and concerns efficiently and enthusiastically; delivering timely solutions and responses,
Knowledgeable about all community services and significant local venues, restaurants, and services,
Must be able to monitor, hear, respond, and effectively radio deploy all fire and pull cord alarms and alert Security to emergencies in an accurate and calm manner,
Responsible for maintaining the work order, preventative maintenance and housekeeping systems
Ability to listen, build rapport easily, diffuse emotion, communicate willingness and ability to own issues and drive timely resolutions. Ability to build constructive, professional, and effective relationships

198

Concierge Resume Examples & Samples

Be fully acquainted with the different points of interests
Assist in arranging for restaurant reservations and limousines as required by our guests
Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department
Accept other special duties as required by management
Set up all amenities for guests celebrating special occasions
Set up special packages that include pre-calls from the concierge and specialized amenities
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Strong knowledge of Microsoft Office Software

199

Concierge Resume Examples & Samples

Previous hotel experience in front office or guest services required, preferably in a upscale luxury hotel. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience
Developed knowledge of the surrounding area and all of its attractions
Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Ability to accurately and efficiently input information into computer systems
Developed computer proficiencies, OPERA experience a plus
Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs

200

Concierge Resume Examples & Samples

Assist in other areas of Guest Services, such as bellmen, doormen, and valet duties as required
Previous luxury hotel experience is strongly preferred
Must be able to communicate effectively with guests, coworkers, and management in person, in writing, and over the radio system
Must possess a valid Texas driver license with a clean motor vehicle record
Must be willing and able to pass a drug screening

201

Event Concierge Resume Examples & Samples

Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments
Communication with other Event Concierge team and Managers to ensure seamless experience
Basic knowledge of hotel departments and purpose in fulfilling guests’ needs
Manage and assist all aspects of hotel events to include day to day coordination
During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
Multi-task and prioritize multiple requests and information; time management skills are necessary
Utilize Delphi software for generation of necessary documents and changes as needed
Detailed knowledge of the hotel meeting space, group dynamics and event details
Special projects as assigned by Department Manager
Attends daily Banquet Event Order meetings and weekly resume meetings as needed
Recommends special outside services when required
Coordinates and attends pre-convention meetings prior to conference when scheduled
Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face to face customer service role required
High school education required, college degree preferred
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of your department
Developed computer proficiencies, Delphi experience a plus
Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines is met
Customer service oriented with a desire to create memorable guest experiences
Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines
Must possess excellent telephone etiquette skills
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given workweek

202

Concierge Resume Examples & Samples

Previous concierge experience in a hotel is required
Previous luxury hotel experience is highly preferred
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills required

203

Lead Club Concierge Resume Examples & Samples

Staff the BGC Members’ Lounge and conduct all open and close procedures. Answer all member inquires (via email, phone and in person) pertaining to BGC events, events and other local information and enforce club policies in accordance with the Membership Plan
Train new concierge and oversee day-to-day concierge work
Monitor consumption of food and beverages in lounge, prepare and restock all f & b for lounge, create f & b requisitions for the Ritz-Carlton Hotel orders and orders with Stratton Warren, inventory and order all lounge operation supplies
Monitor and log member traffic in BGC Members’ Lounge
Manage content of member data bases including Go Concierge, and MY EMMA, door entry system, RPOS. Become proficiant al all 3 sofware systems listed
Manage all member reservations in Go Concierge and manage club event bookings via Clubhouse Online. Manage member reservation files and confidential member information in Go Concierge (credit card, address, phone numbers etc)
Maintain tidiness and cleanliness of BGC Members’ Lounge at all times. Clear dirty dishes, wipe tables, fluff cushions, organize newspapers, water plants etc
Issue Member Ski Passes/Club I.D.s using RPOS and Customer Manager. Ensure Liability Waivers are signed, collected and documented each year
Sell club logo wear to members and their guests using RPOS
Work closely with Club Director to produce club event marketing/promotional media including signage, digital signage, e-marketing, flyers, and word of mouth to maximize participation in club events and drive member retention
Manage Timbers member access, provide Timbers Concierge with all club information and club event marketing
Prepare and track Guest, Renter and Complimentary Club Spa & Fitness Center Access Passes for Bachelor Gulch Village Properties and member guests
Meet with potential and new members and provide facility tours and membership information
Organize and oversee Zach’s Cabin Snowcat Transportation reservations and daily operations
Ensure safety of members and employees by following proper emergency safety procedures and other safety protocol
Be able to work weekends and holidays

204

Event Concierge Resume Examples & Samples

Multi-tasking, great organizational skills
Staying calm under pressure, upbeat and positive attitude
Quick to make personal connections with exceptional communication, detail, and follow-through
Previous Catering / Banquet experience preferred
Ability to work a flexible schedule including weekends

205

Concierge Resume Examples & Samples

Greets residents and guests as they enter the facility with the highest level of customer service either at the main front desk or onsite office; addresses the member by name whenever possible
Checks in residents and charges any applicable fees for facility usage and/or programming through approved company policies
Maintain regular and positive communication with each owner and abide by the culture created to enhance, and promote daily positive interaction among members of the FirstService management team
Identify and clarify resident's needs. Answer questions and provide direction while maintaining owner confidentiality
Ensures that the telephone is answered properly and messages are handled courteously, accurately and within 24 hours. Monitors, logs, and screens messages, providing managers with necessary details for follow-through
Data entry projects, as assigned, including but not limited to Homeowner Paperwork and Updates and Check entry
Electronic filing system (docuware) to ensure documents are properly logged and archived pursuant to the companies policies at least 2-3 times per week
Completes all other Concierge duties as necessary
Follow safety procedures and maintain a safe working environment
Assists the Assistant Manager with event preparation, execution, and breakdown
Ensures the highest quality of service for every event
Assists in moving furniture, tables, chairs and other event inventory as needed in a fast paced environment. Returns each room to its original condition following each event
Performs general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to sanitation standards. May include other duties, such as cleaning unexpected spills, or special member requests
Displays professionalism and courtesy to all guests and vendors of the event
Shows attentiveness, alertness and attention to detail for each event
Must follow each Event Order Form directly in regards to event details, timing and staff requirements. Completes and submits an event checklist to the Assistant Manager immediately following each event
Works varying schedules, weekends, holidays, late nights and overtime to reflect the business needs of the Club. Attends departmental meetings and/or trainings as scheduled
Performs other duties as assigned, and is willing to be cross trained on other positions at the clubhouse
All other duties as assigned by the Assistant and/or General Manager
Practice and adhere to FirstService Residential Global Service Standards

206

Concierge Resume Examples & Samples

Professional customer service skills
High school diploma High School Diploma or GED Required
0 – 3 years of directly related or closely related experience

207

Concierge Resume Examples & Samples

Responsible for information distribution to guests, homeowners, and day visitors. Answers questions and offers suggestions concerning on/off property events, activities and resources
Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays
Verifies arrival and departure times, traces routes on maps, and arranges for baggage handling, transportation and other services requested by guests
Networks with local vendors to provide accurate, timely information for guests
Acts as liaison to guests, homeowners and day visitors
Assists Guest Services department in all aspects of guest comfort and needs
Responsible for Homeowner arrivals, VIP calls, mail, packages, faxes, and any other guest needs
Acts as a liaison between front desk agents and bell staff for guest assists during arrivals, departures, and room moves
Dispatches bell staff for runs and errands around property
Occasionally assists with amenity room drops
Provides detailed information about resort amenities
Handles guests and homeowner amenity cards
Prepares any reports necessary for Guest Service team responsibilities

208

Concierge Resume Examples & Samples

Caregiver
Certified Nursing Assistant(CNA)
LVN Medication Manager
Memory Care Director(Reminiscence Coordinator)
Concierge(Receptionist)

209

Concierge Resume Examples & Samples

Wellness Nurse(LPN/LVN)
LPN Medication Tech
Life Enrichment Manager (Activities)
Activities Assistant
Housekeeper
Cook
Dining Room Food Server
Dishwasher
Driver

210

Concierge Resume Examples & Samples

Give directions to the surrounding areas and tourist information
Perform other duties as requested
Knowledge about surrounding area
Well mannered
Multi-lingual preferred
High professionalism level

211

Concierge Resume Examples & Samples

Attend and participate in designated meetings or functions as required by the Manager or the Board of Directors
Reports as a committee of one to the Board of Directors with regard to residents' needs and concerns at open session board meetings
Active member of the on-site emergency response team and maintains a list of residents needing special assistance in an emergency
Administer key registration program, which includes the issuance of new keys, the replacement keys, and updating of tracking software
Assures all real estate agents and on-site companies have proper insurance and licenses, informs each of building rules and regulations
Complete walkthrough with on-site companies before and after work is complete
Conduct formal owner and rental orientation prior to move-in
Maintain log of registered automobiles and motorcycles. Assures all vehicles in the garage are properly registered. Maintain system of temporarily available parking spaces for use by dinner guests, visitors, etc
Maintain list of registered pets and bicycles and insure that all proper steps are taken
Manage and keep a status log for all rental storage lockers
Maintain complete knowledge and comply with Residence (Building) feature, policies and procedures
Meet with Resident Services/ departing Concierge to review business status and follow up actions
Set up workstations with necessary supplies; maintain cleanliness through shift
Legibly complete requisitions for additional supplies/ materials and submit to manager
Maintain updated resource materials on all vendor and information to accommodate the resident or guest request
Review designated resident or guest list in Connect and unit locations
Accommodate resident requests expediently and courteously. Follow up with designated vendor or department to ensure completion of request
Coordinate residence request with designated vendors according to departmental standards to include: Transportation (Taxi, Limousine, Car rentals), Restaurant reservation, Event tickets (Sport, Movie, Theater, other attractions)
Legibly document all pertinent information in resident log (Concierge Assistant program) Monitor and update log book(s) throughout the shift
Legible complete confirmation letters according to departmental standards and deliver to resident's upon completion of each arrangement coordinated for the resident
Monitor and maintain the cleanliness of the work area, Lobby and hallway
Take record and relay messages accurately, completely and legibly
Successful completion of the training/ certification process
Perform tasks assigned by any manager
Must be literate and articulate in written form in order to prepare correspondence
Must be able to handle pressure and deadlines related to the job
Follows quality system procedures and use of company tools including but not limited to Connect, Concierge Assistant, Word and Excel
Must adhere to professional dress code specific to the needs of the client. Dress code is specific and contained in a separate document that will be addressed by Manager
Ability to input and access data in a computer
Ability to focus attention on resident needs, remaining calm and courteous
Ability to promote positive relations with all individuals who approach the Concierge and by telephone
Ability to think clearly, quickly, maintain concentration and makes concise decisions
Ability to work well under the pressure of coordinating many requests at any given time
Ability to analyze and resolve problems exercising good judgment
Ability to work flexible hours, including weekends, holidays and evenings
Must have a professional image and personality exuding confidence and leadership skills
Must work well with not only our clients, but co-workers and vendors as well
Be an ambassador to FirstService Residential at all times, in and outside of one's workplace

212

Concierge Resume Examples & Samples

Accurately and timely log and audit all incoming packages daily
Review resident work order requests via ActiveBuilding and/or One Site and complete service request call backs
Maintain all Resident Listings
Keep front desk clean and organized and complete end of day check-list each night

213

Concierge Resume Examples & Samples

One year experience as a Guest Service Agent or experience in a comparable service position
Must have the availability to work flexible hours (weekends) based on the occupancy demands of the center
Can read, understand, and clearly speak English

214

Concierge Resume Examples & Samples

Previous experience in healthcare, long-term care and/or home health industry preferred
Strong understanding and application of a quality process and tools
Excellent communication and presentation skills, with the ability to communicate with multiple levels in the organization
The ability to work as part of a team, coach and train staff, as well as strong analytical and problem-solving skills
The ability to seek out and develop new methods and principles and be willing to incorporate them into existing practices
Must demonstrate analytical ability and possess a comprehensive knowledge of basic data analysis and communication tools including, Excel, Access, Word & Power Point
Must possess and demonstrate personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health
Minimum of 2-5 years in the hospitality industry
Superior customer service skills and professionalism a must
Flexibility: ability to adapt to ongoing change and work in a fast-paced, customer-driven environment

215

Concierge Resume Examples & Samples

Provide information and assists guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such
Offer services of ticket agencies, limousine service and tour guide organizations to guests, service each guest comment/complaint according to SLS standards
Assist in the cleanliness of the concierge lobby area to ensure that high standards are always kept
Be familiarized with the area; i.e., social, cultural, historical and physical attractions
Greet guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs
Answer telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested
Arrange and confirms recreation, business and dining activities both inside and outside the resort. Promptly responds to requests for dentists, doctors, child care, florists, etc
Register VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promotes SBE marketing programs. Makes appropriate selection of guest rooms based on guest needs
Distribute printed materials such as brochures of local attractions
Performs other duties as assigned by management team
2 years: Previous experience as a Concierge in a luxury hotel required

216

Concierge Resume Examples & Samples

Greet all visitors and be acquainted with all staff based in your office
Communicate policies and conduct training to ensure a safe and productive work environment update and re-communicate, as needed
Implement employee and guest access and maintain access badge inventory
Answer main telephone lines
High-end customer service or hospitality experience preferred

217

Concierge Resume Examples & Samples

Food, kitchen, or catering service background
Available 7 days a week from 9am to 6pm to take and place orders for our guests
Must be able to work at a fast, efficient and controlled manner

218

Service Concierge Resume Examples & Samples

Meet and greet customers promptly in a professional and courteous manner
Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals
Follow all company policies and procedures
At least 1 year of sales, service or hospitality industry experience
Confidence in your ability to be successful
Great attitude with high-energy personality
Outstanding communication skills in both verbal and written
Valid driver license in the state that you will work and a good driving record

219

Concierge Resume Examples & Samples

Assisting with residents and quests access the elevator
Answering the phone and assisting with resident questions or services needed
Package tracking. Mail pull for residents, if needed while out of town
Data entry. Updating new and existing residents/guest information in Connect
Provide up-to-date information of downtown to residents/guests when needed
Monitor cctv while at the desk to provide assistance to security
Keep up-to-date records of vendors and retailers for services provided by concierge approved and recommended through HOA
Assist and work with the HOA
Assisting with interdepartmental needs. Leasing, Sales, Engineering and Janitorial
Provide the best customer service to our residents and their guests

220

Event Concierge Resume Examples & Samples

Assist Convention Services and Catering Managers with coordination of groups as needed
Assist clients
Establishes rapport with clients and functions as Manager’s liaison
Attends weekly forecast, Operations & Banquet Event Order meetings
Receives signed Banquet Event Orders for all functions
Attends pre-convention meetings prior to conference when necessary
During conference, will ensure the meeting arrangements are to specifications
Attends post-con meetings at conclusion of conference when necessary
Must be able to work alone as well as work well with others
Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel)
Previous knowledge of Delphi, Opera and Synergy preferred

221

Concierge Resume Examples & Samples

Prior concierge, hospitality, or customer service experience required
Must have excellent knowledge of Stowe and the surrounding area
Flexible schedule to include evenings, weekends and holidays as needed

222

Concierge Resume Examples & Samples

Promoting and processing sales of Westfield Gift Cards, products and services
Process sales through POS system
Taking ownership of mobility services
Responding professionally, courteously and promptly to all customer enquiries
Maintaining lost and found property records
Being the first point of contact for business partners and retailers
Assist the Concierge Supervisor with adhoc responsibilities

223

Concierge Resume Examples & Samples

Put people first
Pursue excellence
Embrace change
Act with integrity
Serve our world
Assist guests with any plans or arrangements the guest intends to make during their stay
Monitor The Club Level Lounge periodically throughout the day to ensure guest comfort and satisfaction
Comply with all departmental policies/services and procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy
Obtain department keys and communication device: ensure security of each
Set up work station with necessary supplies: maintain cleanliness throughout the shift
Document all guest requests, complaints or concerns
Maintain a favourable working relationship with fellow associates throughout the hotel/company
Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates
Both at work and away from work, project a favourable image of the hotel
Perform any additional duties as assigned by department leaders
All hotel features/services, hours of operation
All hotel room types, numbers/names, layout, appointments, amenities and locations
Daily house count, expected arrivals, departures and VIPs
Scheduled daily group activities, names and location of meeting and banquet space
Local attractions, events and holiday schedules
Airline reservations, changes, cancellations, flight check-in
Transportation from airport to hotel and return
Limousine transportation
Business Centre/fax or scanning services/mailing and delivery service
Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities
Health and beauty/Spa services
Affiliation with Les Clefs d”Or an asset
Must possess outstanding guest service skills and sophisticated verbal and written communication skills
Strong interpersonal and problems solving abilities

224

Concierge Resume Examples & Samples

Communicate and answer questions regarding different points of interests in downtown Los Angeles
Arrange bookings, reconfirmation of airline tickets, shows, etc
Other special duties as assigned by management
Previous hotel experience in front office or guest services required, preferably in a upscale luxury hotel
Must be familiar with Downtown Los Angeles area and local tourist destinations in the vicinity
Ability to sit for the entire working shift with occassional walking
Ability to lift, move, push, and pull objects up to 30 lbs

225

Concierge Resume Examples & Samples

Assist with the direction and supervision resident move ins and move outs
Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner
High School Diploma or equivalent; Associates Degree Preferred
Experience in high-impact guest service environment, Doorperson experience a plus
Creative thinker with the ability to resolve issues successfully
Customer service driven with a passion to provide high-level service

226

Concierge Resume Examples & Samples

Create a luxury environment, exceeding expectations in genuine hospitality service
Communicate resident concerns to property management and Related’s Corporate Office
Graduate of an accredited college or university, preferred

227

Concierge Resume Examples & Samples

Identify customer requests and advise customers on paperwork required for each specific transaction, complete simple transactions for the customers and/or direct the customers to the appropriate channel to complete their transactions
Provide customers with the appropriate brochures, forms or information when needed
Assist customers with setting up appointments or call back times to suit their needs
Promote, encourage and support customer usage of self service facilities such as online service or kiosk machine in the service center as an alternative method to complete their transactions
Identify customers with special needs and facilitate the provision of appropriate support and assistance to successfully conduct their transactions
Act as a service specialist to assist Customer Service Representatives to resolve and record customer complaints, resolve the cases referred by Customer Service Representatives and escalate any unresolved issues
Develop and maintain comprehensive knowledge of the services provided by Service NSW including operating practices and procedures
Comply with privacy requirements ensuring confidentiality, privacy and integrity of information is not compromised

228

Concierge Resume Examples & Samples

1-2 years customer service experience is preferred
Proficiency with computer software and programs, including the Internet and Microsoft Office
Working knowledge of basic audio visual equipment is preferred

229

Concierge Resume Examples & Samples

Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and co-workers
Proficiency and fluency in using the internet for researching resident requests with programs such as Craigslist, Google and other search engines, and navigating the internet and websites
Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes

230

Concierge Resume Examples & Samples

Operate switchboard and direct calls efficiently and with a smile. Answer all calls within 2 rings
Take requests for work to be done from Residents and staff. Generate and close all billable Housekeeping and Maintenance work orders, maintain schedule, radio deploy as appropriate, and file records by apartment
Monitor and manage reception area traffic – directing deliveries, packages, etc. Ensure visitors sign-in and that contractors, vendors, and home health personnel receive temporary badges
Manage mail arrival notification process and escalate mail complaints
Maintain inventory and order office supplies for front desk from approved vendor only
Print and make available all Dining Service menus (to-go menus, weekly dining menus, etc.)
Keep accurate lists of Residents and their contact information, sorted alphabetically and by resident apartment. Keep accurate census information; hospitalizations, deaths, etc. Ensure new resident contact information is available to all needed personnel
Keep accurate list of Residents who are away and dates returning for Security purposes
Manage guest apartment reservation process and schedule housekeeping following each check-out
Perform administrative services (faxing, copying, etc.) for Residents and staff. Assist with word processing assignments, when necessary
Build and maintain rapport through positive, professional relationships with Residents; holding contextual/relational conversations; using good judgment
Simultaneously provide personalized and warm interactions with Residents, staff and visitors. Maintain Resident engagement while multi-tasking
Listen empathetically to any complaints. Communicate willingness and ability to own, drive, and resolve and follow-up on issues in a timely manner. Log Resident feedback and escalate issues, as appropriate
Warmly greet and direct Residents, visitors, and staff
Remain up-to-date with local events of significance
Write articulate and heartfelt handwritten notes to Residents on appropriate occasions, such as birthdays, new Resident move-ins, guest suite check-ins, and hospitalization returns
Dispatch and monitor housekeeping and maintenance for time critical issues

231

Concierge Resume Examples & Samples

Respond to all requests in a courteous, professional manner at all times
Answer the front desk phone
Arrange for car/limo services when requested
Assist with restaurant menus, reviews, recommendation and reservations
Provide directions for parks, restaurants, airports, etc
Maintain control of all keys, including the logging of keys in and out
Announce all visitors to the clients and tenants. Keep all visitors at the front desk until. permission is received from the unit resident/tenant
Exhibit a positive and professional attitude. Be kind and helpful to everyone
Escort/assist tenants to and from cars, lobby areas, etc
Proactively assist with packages and groceries
Implement/enforce building access control
Provide additional level of security for the complex
Assist with dry cleaning
Take resident requests for maintenance services and complete the required documentation
Prevent unauthorized written and verbal solicitations throughout the building
Take control of the lobby and monitor cameras and entranceway
Maintain a clean and pleasant environment
Secure all packages, deliveries, and other appropriate items at the designated area
Monitor use and return of carts. Keep appropriate records in the logbook
Log in all contractors. Notify superintendent of any contractors or repairmen in the building

232

Concierge Resume Examples & Samples

Accurately and timely log and audit all incoming and outgoing packages daily
Review resident work order requests via Onesite and/or ActiveBuilding and complete service request call backs
Assist in updating ActiveBuilding information and keep building announcements up to date
Keep front desk clean and organized, and complete daily building check-list

233

Concierge Resume Examples & Samples

Coordinates guest requests with designated vendors to include reservations, transportation, babysitting services and similar matters
Maintains complete knowledge of all hotel features, room types, numbers/names, meeting rooms, spa/wellness center, dress code, ambiance, appointments, amenities and locations of other departments
Knowledgeable of New York City’s latest openings, top selections, hours of operations, pricing, ticketing procedures and industry trends
Reads various trade publications to maintain familiarity with NYC activities including but not limited to Time Out NY Magazine, Where, In New York, Zagat
Stays current on locations of restaurants, food concepts, menu price range, hours of operation, local events and attractions
Schedules daily group activities
Furnishes information on street directions, entertainment events, movies, restaurants, and sightseeing opportunities
Sells tickets for theaters and tours
Assists guests with transportation connections
Provides business services such as faxing, photocopying and telexing when requested
Documents all pertinent information in guest request logs
Monitors and updates logbooks throughout shift
Assists guests in locating and retrieving lost luggage
Places orders and coordinates delivery of amenities to designated guest rooms
Completes confirmation cards and delivers to guest upon completion of each arrangement coordinated for guest
Relays accurate directions to guests’ desired destination within local area and distributes maps with highlighted routes
Compiles weekly City Events Sheet detailing special activities and events within the local area, distributes to all departments
Maintains all relevant NYC collateral
Announces lobby presence of visitors to hotel guests
Performs courtesy call to all VIP/MVG hotel guests and logs in appropriate logbook
Records messages for unavailable guests or staff and routes messages appropriately
Receives and delivers all incoming and outgoing packages
Provides information and assists guests when requested or directs inquires to appropriate hotel personnel
Performs miscellaneous duties as required
College Degree Preferred
Previous Concierge Experience in a Luxury Hotel
Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, VingCard and Espresso System
Strong communication skills – both oral and written – business writing necessary

234

Concierge Resume Examples & Samples

Delivering the highest levels of Customer Service while consistently demonstrating a friendly and engaging attitude
Effectively addressing and resolving customer's light Technology issues
Walking around facility during a 4 hour shift identifying issues and reporting using a Technology tool
Developing a familiarity with the building occupants whom you are assisting. Fostering an atmosphere of warmth and professionalism
Consistently adhering to business practice guidelines and policies
Taking direction from supervisor and/or site manager
Developing and delivering timely projects assigned by Leadership
Assisting other staff associates in resolving customer issues and problem solving
Knowledge of technology and deep understanding of Microsoft products and services
Piloting new technologies, software or hardware
The ability to be on your feet for a 4 hour period
Providing information on local area dining and entertainment options; maintaining a current listing of conventions and special events
Minimum 3 year concierge, hospitality or host experience required

235

Concierge Resume Examples & Samples

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Providing assistance with meetings which may include organizing and setting up meeting room(s), etc
Shipping & Receiving
Minimum of 3 years customer service related experience
Mail or mail related experience preferred
Willingness and availability to work additional hours if assigned

236

Concierge Resume Examples & Samples

Delivering the highest levels of guest care while consistently demonstrating a friendly and engaging attitude
Effectively addressing and resolving internal and external guest questions or concerns
Demonstrating flexibility in satisfying guest needs in a high volume, ever advancing environment
Developing a familiarity with the building occupants whom you are assisting; fostering an atmosphere of warmth and professionalism
Assisting Lobby Hosts in resolving guest issues and problem solving
Piloting new Microsoft technologies, software or hardware
Familiarity with Microsoft campus and surrounding communities
Minimum 1 year concierge, hospitality or host experience
Minimum 1 year office/clerical experience
High school diploma; Bachelor’s degree or equivalent work experience preferred
Must be highly proficient in Microsoft Outlook, Word, PowerPoint and Excel
Excellent attendance and timeliness record and ability to conform to Novitex’s company standards
Possess strong oral, written and listening skills with fluency in English; knowledge of additional languages is a plus
Professional appearance and demeanor (professional but not formal)
Ability to effectively work individually or within a team in a fast paced environment
Continuously improves personal and professional skills, knowledge and abilities
Physical requirements (with or without accommodations) include: ability to stand for 4-6 hours per day, move from building to building, embark/disembark a shuttle vehicle, walk up to 1 mile per day, occasionally lift 40 pounds; bend, reach, squat, and perform the necessary job functions
Approachable (engaging, interactive, anticipatory, friendly, helpful)
Real (Polished and professional, but not formal; appropriately personal; sincere)
Empathetic (views lobby visitors as guests, guest-centric mindset; puts others at ease, grace under fire)
Passionate about people, the client and the power of technology
Determined (sees every interaction as an opportunity to surprise and delight, strives to make a positive impact on every lobby visitor experience, possesses strong ownership for the buildings and lobbies in which he or she works)

237

Concierge Resume Examples & Samples

Works harmoniously and professionally with co-workers and supervisors. (10%)
Stores and retrieves guest luggage and packages. (5%)
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. (5%)

238

Concierge Resume Examples & Samples

Must be able to work a varied schedule to include days, evenings, holidays and weekends
Must be willing to smile
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
Ability to stand and move throughout continuously to perform essential job functions
Must be able to represent the company in a professional, well-groomed and courteous manner

239

Concierge Resume Examples & Samples

Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other Associates, guests, and current residents
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other Associates to ensure that all areas are well-maintained
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities
Handle deliveries by accepting and logging packages for residents
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops
Plan fun activities that help build a strong sense of belonging among residents
Answer the telephone, provide information using our LMC Smile guide, forward calls and take messages when necessary

240

Concierge Resume Examples & Samples

Take requests for work to be done from Residents and staff. Generate and close all billable Housekeeping, Maintenance, and Transportation work orders, maintain schedule, radio deploy as appropriate, and file records by apartment
Maintains documentation regarding resident interests, activities, and organizations. Tracks associated statistics
Maintain inventory and order office supplies from approved vendor only
Coordinate resident access and training on appropriate IT applications. Manage content to room reservations, calendar, TV scroll and digital sign applications
Publish a handbook (paper/electronic) for residents with descriptive information on events, clubs, and activities in the community
Responsible for the content of bulletin boards, display cases, and Resident Services spaces
Provide assistance to the Hospitality Associate I regarding all assigned duties as needed
Manage census process. Keep accurate list of Residents who are away and dates returning for Security purposes, hospitalizations and contact information. Maintain resident data in the census system
Ensure that the appropriate notifications occur for resident deaths, funerals, and hospitalizations in keeping with Erickson policy and following HIPAA and state regulations
Manage new Resident experience as the single point of contact for the resident. Tasks include organizing the move in, badges, welcome notes and follow up calls/visits. Take responsibility for issues, address with the appropriate department and follow up with the resident. Organize, maintain, assign and communicate reserved parking and storage and keep records updated for billing purposes
Manage the move out process. Act as the single point of contact for the resident and/or family to navigate through the process of cancelling services, releasing the apartment, settling the final bill, and obtaining the entrance deposit refund
Recruits, selects, supervises, orients and evaluates volunteer staff (internal & external) and unpaid interns to participate in the social programming of the community in accordance with standards and corporate guidelines
Coordinate non-denominational support and spiritual guidance to residents
Investigate complaints, suggestions and occurrences, initiate appropriate response and follow-up progress and communication until conclusion
Establish and maintain accessibility to residents through visibility and good communication
Communicate/visit with each new resident to explain/clarify operation of campus, programs and services to help facilitate successful integration into campus
Knowledgeable about all community services and significant local venues, restaurants, and services
Creates partnerships and develops relationships with local community associations, service organizations and educational institutions
Acts as a liaison between the community and any colleges which may provide courses
Directs residents to resources as needed
Successfully masters the use of all electronic scheduling and billing systems used for scheduling of resident events or services
Partners with residents in planning, promoting and coordinating events, activities, interest groups and educational programs within the community as well as the greater community
Coordinates faith-based programming and support
Collaborates with catering and other departments to coordinate room usage and public spaces for events and other activities
May accompany residents on trips
Maintains high visibility at all levels of the Community to: 1) continuously promote volunteer opportunities, 2) transfer successful programs across the care continuum, 3) create new programs from volunteer interests, 4) meet resident needs
5 years customer experience required
Experience with the senior population preferred. Proficient computer experience required
Ability to write written reports in a clear, concise manner with good grammar and spelling
Ability to listen, builds rapport easily, diffuse emotion, communicate willingness and ability to own issues and drive timely resolutions. Ability to build constructive, professional, and effective relationships
Ability to maintain composure; deal calmly with emergencies and ambiguity and to learn quickly when facing new problems. Must have situational awareness. Ability to organize and use time and resources efficiently
Must have the ability work independently to orchestrate multiple tasks and activities at the same time in order to accomplish a goal. Continuous dashboard monitoring across applications, tasks and personal interactions
Proficiency in using all Microsoft Office applications (Outlook, Access, Word, Excel). Can navigate quickly and efficiently between multiple IT systems and Microsoft Office applications
Walking, standing, running, pushing, pulling, stooping, bending, lifting, and stretching
Keyboard repetitive motion

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Concierge Resume Examples & Samples

Calm Under Pressure
Strong personal integrity and honesty
Able to listen, communicate, and work well with people

242

Concierge Resume Examples & Samples

Enthusiastic greeting of guests by name when possible
Be fully acquainted with the local area and points of interest
Assist with Restaurant Reservations both in house and locally
Speak with guests in a friendly and warm manner making them feel welcome
Resolve any guest opportunities to full closure ensuring guest is completely satisfied
Ensure public areas are maintained and clean by partnering with the Housekeeping and Engineering departments
Interact with other departments to ensure that our guests’ needs are satisfied
Degree Type High School Diploma or equivalent
Previous guest service experience is preferred
Must be able to work weekends and holidays

243

Concierge Resume Examples & Samples

Assist residents with maintenance requests and enter requests into OneSite in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experience
Guide residents through the move-in process; release keys, fobs, parking passes, etc., and assist with any questions or concerns
Promote positive resident relations through courteous and timely response to resident needs and concerns
Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors
Assist with planning, organizing, and promoting resident functions and events for the community
Utilize and establish creative marketing and social media strategies to increase property traffic
Use a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residents
Assist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the community
Assist the team with the renewal process and sending out resident notices
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need
Will assist in other projects and activities as needed
One year of experience in sales, hospitality and/or customer service
Leasing and/or property management experience preferred
Knowledge of OneSite and Yield Star preferred
Customer focused attitude and ability to build strong relationships
Ability to meet or exceed sales and customer service goals
Must be able to work a varied schedule including weekends and holidays as required
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Bilingual in Spanish is a plus

244

Concierge Resume Examples & Samples

Maintains knowledge and provides information to residents regarding available services and upcoming events in the city. Establishes and maintains ongoing contact with sources of information. Makes dinner, theater and local recreation reservations for residents
Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates
Greets residents and visitors. Keeps lobby bulletin board up to date with information of interest to residents
Plans and implements social and recreational programs for property residents such as movies, game nights and other social events
A high school diploma or GED, or equivalent work experience is required
Depending on property needs, may require valid driver’s license
1-2 years of prior concierge or hospitality experience is required
Excellent customer service skills are required

245

Concierge Resume Examples & Samples

Previous concierge experience desirable but not essential
Are you Generous?
Be able to cope well under pressure

246

Concierge Resume Examples & Samples

Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs
Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested
Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc
Registers VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promotes Hilton marketing programs. Makes appropriate selection of guest rooms based on guest needs
Codes electronic keys. Confirms the room number and rate. Provides folders containing room keys, certificates, coupons and refreshment center keys as appropriate
Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity
Distributes printed materials such as brochures of local attractions or other Hiltons

247

Concierge Resume Examples & Samples

To organize, service and coordinate all aspects of Foundation Member’s requests and to support the Foundation Sales Manager in administrative duties
Fielding incoming telephone calls for Foundation Sales department
Update and maintain membership database
Generate membership reports
Accurately and expeditiously coordinate all ticket, retail and dinner reservation request
Responsible Alcohol Awareness Training Certification or Equivalent

248

Concierge Resume Examples & Samples

Customer relations and interpersonal skills
Administrative abilities including computer, typing and organizational skills
Ability to focus on details and work in a fast paced environment
Professional attitude and ability to accept instructions and directions
Unrestricted abilities to perform all assigned job tasks in a safe and efficient manner
Excellent communication skills – verbal and written
Professional presence and telephone etiquette
Safety conscious and service oriented knowledge
Experience with Microsoft Office and Windows
Some knowledge of FAA requirements and aviation is preferred
0-2 years Customer Service Experience

249

Concierge Resume Examples & Samples

Professional school degree in tourism or leisure related field
Fully computer literate, including MS Office and Fidelio
Sound local experience in the local leisure and tourism industry
Excellent organisational skills and good team player
Give directions and help plan holidays of our guests on site
Assistance in searching new providers for golf, excursions, car rental etc
Produce promotion for activities, excursions etc and maintain promotion (boards, frames etc) updated and in good condition
Assist in checking invoices
Booking and administration of reservations for guests in regards to golf, excursions, car hire and other activities
Cover Front Office when business needs requires it
Perform other duties as required to meet the needs of the department. Duties may include: provide assistance to equipment rentals and check out, and any other duties assigned by manager and supervisor

250

Concierge Resume Examples & Samples

Two years demonstrated experience in customer service, business office environment, healthcare related office or communications center
Excellent customer services skills, communication skills, and the ability to communicate well in person, in writing, and on the phone
Must be organized and able to multi-task with a smile
Must be able to work effectively in pressured situations and demonstrate the ability to diffuse escalating situations
Solid math skills
Computer skills that include Outlook Email, Internet, Microsoft Word
Self-starter with ability to work with minimal supervision
Reliable transportation
Fulfill customer requests including running errands, information research and other personal service requests
Close out daily, weekly and monthly tasks including customer service scores, transactions, and customer communications
Reconcile corporate credit card account with POS system
Deliver excellent customer service through timely communication, responsiveness, great organization and ability to juggle multiple requests at one time
Develop and maintain positive working relationships with employees
Provide notary services upon request
Attend benefits fairs, recruiting events and staff meetings upon request

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