Concierge Resume Samples

4.5 (72 votes) for Concierge Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the concierge job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
JW
J Wilkinson
Janie
Wilkinson
78105 Gloria Rest
Detroit
MI
+1 (555) 922 7405
78105 Gloria Rest
Detroit
MI
Phone
p +1 (555) 922 7405
Experience Experience
Phoenix, AZ
Concierge
Phoenix, AZ
Konopelski, Franecki and Bartoletti
Phoenix, AZ
Concierge
  • Provide curbside/door assistance with baggage and other items, assist with local area information, and execute daily tasks in accordance with operations
  • Provides administrative assistance to the Real Estate Manager and other members of the property management team
  • Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc
  • Provides administrative assistance to the Facility Manager and other members of the CBRE Facility management team
  • Perform other Facility Management assignments as described by team and manager
  • Assists the Assistant Manager with event preparation, execution, and breakdown
  • Support the annual management plan by accomplishing key performance indicators as identified by management
San Francisco, CA
Service Concierge
San Francisco, CA
Wuckert Group
San Francisco, CA
Service Concierge
  • Assist in developing continuous improvement plans, by communicating observations to management
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attention
  • Time Management – manage one’s own time without immediate supervision
  • Help to manage the flow of the center, and assist with the overflow of incoming calls
present
Phoenix, AZ
Uhnw Marketing Specialist / Concierge
Phoenix, AZ
D'Amore and Sons
present
Phoenix, AZ
Uhnw Marketing Specialist / Concierge
present
  • Gift planning, production and management
  • Management of complex/highly sensitive requests and situations
  • Consistent extension of high-end network
  • Hotel selection, room assignment and management
  • On-site guest management
  • Development of project budgets and monitoring of costs, negotiation with suppliers
  • Transportation sourcing and management
Education Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
Kaplan University
Bachelor’s Degree in Integrity
Skills Skills
  • Ability to project a professional image and be approachable with strong social skills
  • Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
  • Ability to focus on all incoming Guest’s, Visitors and Employee’s with an outstanding professional, interpersonal and hospitable greeting
  • Deliver excellent customer service through timely communication, responsiveness, great organization and ability to juggle multiple requests at one time
  • Basic skills with Microsoft Office Suite Strong knowledge of the surrounding area and all recreational, hospitality and business related information
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation
  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
  • Excellent attendance and timeliness record and ability to conform to Novitex’s company standards
  • Ability to perform basic math skills such as addition, subtraction, multiplication and division
  • Professional demeanor with ability to use independent judgment to handle any services matters in satisfactory manner
Create a Resume in Minutes

15 Concierge resume templates

1

Concierge / L.A Live Ambassador Resume Examples & Samples

  • Liaise and communicate courteously and effectively with members to ensure they understand all aspects of the Downtown Preferred Program
  • Input and review points in the loyalty operating system and be familiar with program components such as the website, point system, rewards and redemption
  • Provide guests with information regarding the L.A. LIVE property including restaurants, hotels, GRAMMY Museum®, Regal Cinemas, L.A. LIVE events, street closures, and more
  • Be familiar with the L.A. LIVE district in order to provide information, directions and suggestions for things to do
  • Answer phone calls relating to membership, points, rewards & benefits, and the L.A. LIVE campus
  • Input information into the loyalty operating system and relay point balance to guests
  • Maintain privacy and confidentiality of member information
  • Must have experience and/or interest in hospitality or service industry
  • Must possess excellent interpersonal skills
  • Must be enthusiastic, courteous and well-mannered
  • Must maintain a neat, groomed appearance
2

Concierge Team Associate Merrill Edge Resume Examples & Samples

  • Demonstrate integrity and ability to work as part of a team
  • Foster collaborative relationships within and across business units and sectors
  • Strong analytical and problem resolution skills
3

Concierge Resume Examples & Samples

  • Provide a consistently excellent level of customer service to all clients by acting as their ambassador
  • Maintain expert knowledge of store and where product is located
  • Resolve standard customer service issues within policy
  • Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email
  • Respond to internal and external client inquiries and/or complaints within 24 hours
  • Process gift cards for all internal and external clients
  • Support client services department as required
  • Provide support to sales floor by being POS super users
  • Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience
  • Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.)
  • Maintain expert knowledge of "The Best" of local community and city
  • Attend concierge events and information sessions
  • Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc
  • Ensure text on plasma screens is up-to-date and relevant
  • Respond to all event related inquiries in a timely manner
  • Previous experience in customer service environment
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)
  • Be extraordinary
4

Foundation Room Concierge Resume Examples & Samples

  • Field incoming telephone calls for Foundation Room Sales department and House of Blues
  • Exceed guest expectations
  • Update and maintain membership database for birthdays and anniversaries
  • Assist with Member event ideas and programming
  • Membership mailings
  • Work with and meet with operations staff in preparation for each evening
  • Produce daily Foundation Room access list
  • Accurately and expeditiously coordinate all ticket and dinner reservation requests
  • Offer additional concierge services to members whenever possible, i.e., reservations at hotels, other venues or show tickets at other venues
  • Assist Managers in solicitation of new memberships and maintain renewal memberships
  • Skilled in interpersonal communication
  • Effective writing and phone skills
  • Professional Appearance
  • Punctual/Attendance
  • Attitude/Teamwork
  • Adherence to Policy and Authority
  • Ability to work Saturdays
5

Concierge Resume Examples & Samples

  • Posses knowledge of the area in order to provide customers and employees with information and directions
  • Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
  • Ability to work a flexible work schedule based on department and store needs
6

Concierge Team Manager Merrill Edge Resume Examples & Samples

  • Manages a team of associates
  • Coaches, trains and develops all associates
  • Ensures complete and efficient FSA/client interactions
  • Monitors call metrics and trends in order to maximize efficiencies, manage risk/minimize exposure, and makes recommendations for improvements
  • Adjusts rapidly to changing demands and priorities
  • Builds relationships with the Sales/Service Leadership Team
  • Reports team related metricsQualifications
  • Strong computer skills with an ability to multitask in a fast paced environment
  • Superior client service proficiency including excellent verbal, written and listening skills
  • Foster collaborative relationships within and across business units and sector
  • Demonstrated ability to make timely and accurate decisions
  • Excellent organization skills; ability to prioritize and handle multiple tasks
7

Cosmetics Concierge Resume Examples & Samples

  • Help the store meet its sales goals through promotion of Nordstrom products, services and events such as the Nordstrom RewardsTM program and gift cards
  • Make deliveries to customers
  • Maintain a high level of confidentiality
  • Familiarity with social networking sites such as Facebook and Twitter
8

Concierge Team Associate, Merrill Edge Resume Examples & Samples

  • Series 7 and 66 (or both the 63 & 65) is required; if not currently held, must be obtained within 120 days
  • Will attend a 5-6 week Series 7 study track
  • Prior knowledge of Siebel helpful
9

Uhnw Marketing Specialist / Concierge Resume Examples & Samples

  • Execution of client concierge request (in the area of travel organization, education, healthcare, luxury items, tickets)
  • Tracking of requests according to statistical specifications
  • Adherence to strict Legal- and Compliance guidelines and policies
  • Development of highly personalized programs, tailored to client needs
  • Management of complex/highly sensitive requests and situations
  • Consistent extension of high-end network
  • Construction of attractive offerings to our UHNW clients
  • Reliable, insistent planning
  • Trend spotting
  • Negotiation with external suppliers, management and monitoring of costs
  • Maintenance of central database and VIP Services Software
  • Brainstorming-sessions with internal clients
  • Planning and co-ordination of all logistics of high level events in cooperation with Project Lead including
  • Development of project budgets and monitoring of costs, negotiation with suppliers
  • Production/distribution of invitation materials and on-site print materials
  • F&B and menu planning, guest registration and tracking
  • On-site guest management
  • Transportation sourcing and management
  • Hotel selection, room assignment and management
  • Entertainment
  • Gift planning, production and management
  • Table seating, ticketing, staffing
  • Client briefing and hotel briefing coordination
  • Liaison with sponsoring partners both internal and external
  • Invoice management and financial reconciliation post-event Delivery of events of the highest standard (UHNW target audience) within agreed budgets and parameters
  • Act as interface between internal client and external suppliers
  • Respect local compliance / legal regulations (incl. cross border issues) regarding client hospitality and gift-giving and ensures all procedures and processes are followed to minimize operational risk
  • 10 years of experience in the field of concierge activities or family office services
  • Ability to operate in a global, high-pressured and fast-paced environment with high attention to details
  • Strong international network within the luxury industry (travel, goods, services) as well as in the health care and educational fields
  • Ability to interact respectfully yet comfortably with extremely important guests and senior management in spite of stress, integrity and sensitivity
  • Affinity to the UHNW segment and knowledge of target audience passion fields (cars, luxury goods, opera, art, food & wine)
  • Experience in financial services is an asset
  • Prepared to travel frequently and to work at non-standard times during high-volume event times
  • Fluent in English and German and French, additional languages (e.g., Italian, Spanish) are an advantage
10

Owner s Concierge Resume Examples & Samples

  • Create open and on-going conversation with current VAB rental owners via pre-arrival and quarterly phone calls to owners
  • Strengthen relationship with owners by making reservations and creating a more welcoming atmosphere for current owners
  • Work with local realtors to sell prospective buyers to VAB rental management
  • Write arrival letters and walk owner units prior to arrival
  • Expand owner loyalty program specific to Village at Breckenridge homeowners
  • Work closely with local vendors and Vail Resorts to provide owners discounts on local dining and activities. Will assist VAB owners with booking lodging across Vail Resorts properties
  • Strengthen realtor relationship to make VAB rental management realtor's option of choice
  • Coordinate and arrange welcome and loyalty gifts for owners
  • Prepare bi-monthly owner newsletter for the Village at Breckenridge homeowners
  • Appropriate grammar and telephone etiquette, must be proficient in writing professional business emails and letters to external guests
  • English skills
  • Bachelor's degree - preferred
  • Concierge experience - preferred
11

Foundation Room Concierge Resume Examples & Samples

  • Attend Weekly Sales/DOFO conference call
  • Call members the day after they had dinner or attended a member event to ask how their experience went
  • Keep track of members who have not visited recently and call them with an offer (tickets, complimentary drinks for example)
  • Mail out member birthday cards and anniversary cards with vouchers
  • Offer additional concierge services to members whenever possible, ie. hotel rooms, reservations at other locations, show tickets, etc
  • Daily reconciliation of all tickets against the access list and pick up tickets at box office for hand off
  • Create hand off document and communicate with all involved for nightly preparations
  • Respond to Concierge Email box and Voicemail in a timely manner
  • Assist in emailing special offers to members
  • Track guest access in Salesforce and GuestBridg
  • Maintain departmental files
12

VIP Sales Concierge Resume Examples & Samples

  • Complete management of client pool and small projects related to improving client experience including connecting within the company
  • Assist clients to build complete vacations by packaging resort and third party components. Each vacation includes a detailed itinerary provided by their personal Prima Concierge
  • Convert opportunities into sales in order to meet conversion goals and drive resort revenue and occupancy goals
  • Proactively create sales opportunities, anticipating upsell opportunities
  • Learn details about a variety of products and services offered and accurately relay that product knowledge to Prima members
  • Provide excellent customer service to a variety of clientele through personalized conversations
  • Follow up on all sales leads and inquiries in a timely manner
  • Ability to use different systems efficiently while entering accurate data
  • Use questioning and listening skills that support effective telephone and email communication
  • Ability to create and deliver presentations when necessary
  • Flexible schedule to allow for care of clients outside of conventional hours
13

Club Concierge Bachelor Gulch Club Resume Examples & Samples

  • Proficient in Microsoft Office applications including Word, Excel, and Outlook - required
  • Must be able to communicate professionally and tactfully in English to high-end clientele, both written and verbal - required
  • Previous experience with Go Concierge, RPOS, MY EMMA - preferred
14

Concierge Resume Examples & Samples

  • Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering quesitons, giving directions and making detailed reservations and recommendations
  • Ensure proper expiditing of guest, group and VIP amenities between the concierge staff, the restaurant staff and the kitchen staff
  • Respond to inquiries with accurate information regarding hours of outlet operation, directions to locate attractions and restaurants, meeting space, car rentals, airline shuttle service, etc
  • Develop strong relationships with departments and outside vendors
  • Handle confidential and guest information with the highest degree of integrity
  • Ensure that the Concierge desk and area is kept clean
  • Proficient in Microsoft Office and Internet Explorer
  • Ability to read and respond to complex correspondence. Ability to effectively present detailed information to guests and employees
  • English proficiency
15

Concierge Associate Resume Examples & Samples

  • Acknowledges and greets all guests and patients visiting the ESH. Communicates with guests and patients to assess needs and provides accurate information and special services to enhance a positive experience
  • Assists with reserving conference rooms and conference room set-up
  • Gives directions and if necessary escorts visitors within the facility
  • Provides pamphlets, brochures, and campus maps to guests and patients
  • Anticipates potential problems and seeks resolution in an effective and efficient manner, as needed
  • Communicates with Facilities Management Services to ensure public areas of the ESH provide a welcoming environment, information materials are well-stocked, and remain clean, and stocked
  • Composes correspondence, policies, procedures and other materials as needed. Provides administrative support as assigned
16

Concierge Resume Examples & Samples

  • Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs
  • Handle confidential information, including guest records, with a high degree of integrity
  • Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations
  • Assist in maintaining database and binder of vendor information as well as current area information, weather and grooming reports, restaurant specials and event
  • Keep lobby area neat and replenish stock of printed materials including magazines, brochures and trail maps
  • Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum
  • Performs any additional tasks or projects as required
  • High school diploma or equivalent. -required
  • Must be able to read, write, speak, understand and comprehend English fluently. -required
  • At least 1 year of guest service experience. -required
  • Concierge experience. -preferred
  • Knowledge of the Vail Valley area and Vail Mountain. -required
  • Proficiency in Microsoft Office and Internet Explorer. -required
  • Ability to read and respond to complex correspondence. -required
  • Ability to effectively present detailed information to guests and employees. -required
  • Must be able to work weekends, evening and holidays. -required
  • Flexible schedule required (Willing to work 20-25 hours per week, 3-4 days per week, split shifts and willing to pick up extra shifts as needed). -required
  • Able to speak and understand Spanish helpful. -preferred
  • Must be able to stand for up to 4 hours at a time. -required
  • Resumes. -required
  • In-person interview highly. -preferred
  • Two satisfactory references. -required
17

Concierge Resume Examples & Samples

  • Assist guests with all aspects of their stay by being knowledgable about all local vendors and providing an Experience of a Lifetime
  • Booking and confirming all guest requests for dining, transportation, and activities in a timely and professional manner
  • Using the concierge system GoConcierge to establish, edit and issue guest itineraries
  • Assisting guests ship luggage and documents
  • Welcome and assist guests in a warm and friendly manner
  • Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces
  • Responsible for delivery items and other materials to guest rooms and areas of the hotel as required
  • Ensure good safety practices of guests througout the hotel and proper emergency safety procedures are followed
  • High School diploma or GED. -required
  • Minimum of 2 years in a guest service role preferably with the Vail or surrounding areas. -required
  • Knowledge of restaurants, activities, events and general information about the Vail Valley area. -required
  • Ability to effectively communicate detailed information to guests and employees. -required
  • Ability to lift 50lbs. -required
  • Required to stand for up to 8 hours per day. -required
  • Proficiency in English. -required
18

Client Concierge Resume Examples & Samples

  • Welcome and interact with in-house staff and clients daily in a friendly and respectful manner, providing consistency in the highest level of quality service
  • Answer incoming calls promptly and handle all communication in a clear, timely, and courteous manner
  • Responsible for the timely ordering of office supplies from purchase to receipt and reconciliation. Obtain approval for supply requests outside the approved supply list
  • Ensure all supplies are adequately stocked on a daily basis in the supply cabinet, conference room, and kitchen areas. Keep supplies well organized
  • Stock appropriate client bay refrigerators, order and deliver meals, coffee, water and other refreshments, snack baskets, etc
  • Perform other administrative duties as assigned
  • Regular work hours are 8:30AM – 5:30PM, unless otherwise requested by supervisor
  • Must possess excellence in customer service
  • Ability to effectively manage multiple priorities
  • Excellent follow through
19

Lead Club Concierge Resume Examples & Samples

  • Ability to answer questions and speak intelligently about all resort products - required
  • Previous RPOS experience- preferred
  • Attention to detail- required
  • Commitment to excellence and high standards-required
20

Sales Management Concierge Resume Examples & Samples

  • Provides primary phone support for PWM Sales Management. Assists with answering numerous telephone calls from Regional Directors, Branch Managers, Financial Advisors and sales support staff. Forwards calls to appropriate associates if unable to handle the request or question
  • Helps organizes the day-to-day tasks for PWM Sales Management. This may include, but is not limited to: coordinating schedules, travel arrangements, facilitating and hosting meetings and conference calls, process all expense requests and IT request, and ordering supplies
  • Provides administrative support to various members of the Sales Management leadership team. While the people and number of those supported is subject to change
  • Coordinates VIP client meetings for Sales Management; preparing agendas and coordinating event logistics such as booking rooms, catering, amenities, dining reservations, etc. solicit feedback and consistently seek to improve and enhance experience. Must be comfortable speaking and interacting with the firm’s highest level leaders
  • Coordinates branch visits and plans other team events. Works with Corporate Events and branch network where appropriate
  • Acts as the Sales Management liaison to Corporate Events who works with the various membership clubs such as Riverbend, Milwaukee Club, etc in booking reservations, coordinating and tracking all activity at the clubs
  • Responsible for the overall organization and appearance of the PWM suite common areas, including the recruiting and conferencing rooms, welcome area, kitchen, and copier/supply room
  • Schedules and plans activities with outside related business connected with Baird (i.e. Boards, charities and other organizations the team is involved with)
  • Consistently displays a positive ‘can-do’ attitude and proactively seeks to assist the team with various tasks as required
  • Promotes Baird’s culture through interaction and communication with associates in the field
  • Proactively seeks ways to continuously improve department efficiency, effectiveness and profitability
  • Play a role in the development of key group methodologies and best practices
  • Performs various other duties as assigned
  • Bachelors degree is desired but not mandatory. 5+ years experience in high-level support position. Experience working at a professional services firm preferred. Ability to handle highly confidential information is important
  • Ability to tolerate peak workloads, multiple assignments and produce results with accuracy and reliability. Ability to demonstrate a calm demeanor and retain composure in stressful situations
  • Exceptional computer skills including Word, Excel, Access, Power Point, Outlook and mail merges. Ability to learn specific industry software
  • Excellent grammar, editing and proofing skills required. Attention to detail a must
  • Strong commitment to provide exceptional customer service. Above-average people/communication skills self-motivated and a team player
  • Excellent organizational skills - ability to prioritize daily workflow to effectively meet deadlines. Ability to work independently in a fast-paced team environment with minimal supervision
  • Willingness to work extended hours and attend corporate sponsored functions as required
21

Platinum Locker Concierge Resume Examples & Samples

  • Facilitate locker rental and assignment
  • Prepare amenitities on a daily basis
  • Promote Vail Resorts Mission and Values
  • Promote a positive and safe work environment
  • Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures
  • Communicate in a courteous and respectful manner to all internal and external guests
  • Promote resort products and services
  • Ability to maintain composure and professionalism under pressure
22

Seattle Front Desk Concierge Resume Examples & Samples

  • Gives undivided attention to the members and guests
  • Greets members and guests as they enter the club with a warm smile and eye contact
  • Willingness to help others
  • Reads the Front Desk Information book before EACH shift
  • Performs proper opening and closing procedures by using checklist
  • Ensures non members sign in
  • Backs up all other functions at the Seattle PRO Sports Club, membership tours, membership sales, facility operations, equipment maintenance, cleaning of all facilities, back up childcare etc
  • Accurately signs members up for tanning appointments
  • Accurately signs up members/guest for massage appointments
  • Accurately registers members/guest for club programs and activities
  • Accurately registers guest and collects guest fees
  • Collects payment from members/guest for any items that have a fee
  • Hands out towels to member/guest in a professional manner making the member feel you care about the visit
  • Restock towels at all available times
  • Accurately signs up Private and Microsoft family add-ons for membership
  • Rents permanent lockers on a yearly basis and completes rental agreement accurately
  • Makes copies of forms used by the front desk when low
  • Performs cleaning task when not busy; dusting PRO Shop, folding clothes in PRO Shop, spraying and wiping down all surfaces
  • Provides accurate information on PRO Shop Merchandise
  • Make routine adult locker room (male/female) checks every 30 minutes to empty dirty towel bins, vacuum floors, empty and shut lockers, organize and maintain locker area, clean and maintain wet areas such as sinks, showers and spa, as well as observe spa equipment is running properly
  • Performs other related duties as assigned by management
  • Experience in customer service, computers and cash register experience preferred
  • Current CPR/Infant CPR Certification & First Aid required (From either Red Cross or American Heart Association) or ability to obtain within 30 days of hire
23

Concierge Resume Examples & Samples

  • Concierge will help facilitate guest check-in, check-out and provides information about our AAA Four Diamond Hotel
  • Provide information and recommendations to guests on activites and dining in the area
  • Be able to book dining reservations for guests
  • Assist with pre arrival calls/emails
  • Assist front desk with check ins and check outs when needed
  • Give directions to activities and dining options
  • Book transportation for guests when needed
  • Provide Four Diamond service to guests
  • Experience with Microsoft Office -required
  • Able to communicate effectively in English -required
  • High school diploma or equivalent -required
  • College degree in hospitality or a related field -preferred
  • Able to lift at least 30 lbs and stand for long periods of time of up to four hours
  • Candidates with prior guest service experience in a fast paced environment -preferred
  • Area knowledge, and/or prior front desk experience -preferred
  • Maintain a flexible schedule including weekends, holidays, etc
  • Be able to work as part of a team
24

Service Concierge Resume Examples & Samples

  • Greet each customer promptly upon arrival at the dealership
  • Coordinate service lane traffic
  • Demonstrate features and functionality of on-board systems including radio, pairing phones, navigation system, driver’s assistance systems & operation, tire pressure monitoring, etc to promote comfort and convenience, and safety
  • Sell available subscription services
  • Assist in all areas of the dealership including sales floor and the service are
25

Concierge Resume Examples & Samples

  • Assists guests with various services such as: making reservations for dining and events, providing directions, and other special arrangements
  • Assists with data entry for Neighborhood Group menu selections
  • Promotes the Club’s facilities and programs (ie. Wine Club, Beer Club, Buyer’s Club)
  • Serves as a local information source for Club activities
  • Answers all incoming calls to the guest service desk
  • Assists guests with questions and concerns, makes suggestions and identifies possible solutions
  • Assists Wine Club with: data entry, email correspondence, order tracking and pickups
  • Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
  • Ability to use email and Microsoft Office products
26

Associate Concierge Resume Examples & Samples

  • Increase organization visibility, enhance local public image, and improve community relations by starting to build mutually beneficial alliances with local organizations and teaming with building representatives and local civic organizations to implement programs
  • Assure that prompt and positive action is taken on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
  • Project an approachable and professional image in personal appearance, manner, and demeanor
  • Establishes, maintains, and develops client & customer satisfaction at a level that ensures component retention
  • Assists the Concierge in increases account revenue and/or operating profit contribution by implementing and building services and creating other opportunities for growth. Up-sells and makes creative suggestions to clients
  • Manage daily client interactions, focused on production tasks and issues as assigned by the Concierge
27

Concierge Resume Examples & Samples

  • Increase organization visibility, enhance local public image, and improve community relations by building mutually beneficial alliances with local organizations and teaming with building representatives and local civic organizations to implement programs
  • Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
  • Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, restaurants, service providers, etc.)
  • Ensures that all employees demonstrate a positive hospitality orientation toward customers and clients
  • Takes necessary actions (by the use of company inspection reports) to ensure that all Aramark food and beverage quality and service standards are met
  • Increases account revenue and/or operating profit contribution by implementing and building services and creating other opportunities for growth. Up-sells and makes creative suggestions to clients
  • Practice continuous efforts toward menu upgrades and increased services
  • Manage daily client interactions, focused on production tasks and issues
28

Movers Concierge Specialist Resume Examples & Samples

  • Manage multiple customer accounts to create and maintain an exceptional customer experience- Proactively contact customers via outbound calls to follow-up on key customer impacting events during a transfer
  • Respond with empathy and understanding to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
  • Determine the cause of the customer’s video issue, and trouble shoot, following established procedures
  • Make payment arrangements on delinquent or unpaid debt. - Sell cable television, high-speed data service and Digital Home Phone services to meet customer’s preferences
  • Build rapport with customers, move the conversation forward, respond to their needs, deliver value and handle their concerns. When appropriate, close the sale
  • Meet goals in regard to call center metrics, such as Service Levels, Productivity and Quality Assurance ratings
  • Adhere to attendance standards in regard to assigned shifts
  • Works with rest of team to identify issues that impede quality customer care
  • Perform any research necessary to meet the customer’s request
  • Place outbound calls and leave messages without being intrusive
  • Organizational daily tasks to ensure follow-up on customers that are moving
  • Bilingual skills are a plus
  • Some post-secondary preferred
29

Event Concierge Resume Examples & Samples

  • Manage communications via booking systems tool to create event resume that supports event execution for Guest Relations, Retail and Maintenance for meeting space
  • Primary contact for all meeting space groups, take all inquiry calls, check availability in booking system, issue rental contract for internal clients
  • Assure that event set-up has been completed by contractor
  • Assure that special events equipment and venues are maintained appropriately
  • Maintain bulletin board regarding event communication to attraction staff
  • Maintain supplies and equipment as needed
  • Order & maintain beverage product to assure sufficient quantities for each meeting or event
  • Accept vendor deliveries and assure completeness of order
  • Liaison with facilities maintenance/housekeeping/event production coordinator
  • Following an event, walk sight(s) to ensure if the facility has been properly cleaned and that the event spaces are presentable for sales team
  • Report problems to supervisor or housekeeping staff
  • See that event equipment such as tables, chairs, linens, etc. are maintained properly by contractor
  • Attend to groups with faxing/ printing/ copying needs
  • Knowledge of local restaurants, bars and hotel attractions
  • Conduct scavenger hunts and team building exercises
  • Coordinate tours through the attraction
  • Ability to be flexible with work schedule, including evening, weekends and holidays
  • Organizational Skills and Attention to Detail
  • Excellent Verbal and Written Skills
  • Strong Computer Literacy
  • Time Management
  • High Degree of Professionalism
30

Concierge Resume Examples & Samples

  • Receive and fulfill member requests from incoming calls (renewals, inquires, changing names on a membership, ordering replacement cards, complaints dinner/show reservations, special requests etc)
  • Call all renewed/new members after 60 days of their joining/renewing with an offer (tickets, complimentary drinks for example)
  • Keep track of each members offer in Salesforce so we don’t repeat offers
  • Call members to remind them of the upcoming member events
  • Update member profiles in Salesforce
  • Keep track of vouchers by numbers and reconcile redeemed vouchers
  • Handle all ClubCorp reservations
  • Assist in coordinating quarterly member events
  • Proficient in Microsoft Office (Word, Excel, Access and PowerPoint)
  • Skills in interpersonal communication and teamwork
  • Ability to handle multiple tasks quickly and efficiently
31

Concierge Resume Examples & Samples

  • Provide first-class customer service to all guests
  • Open doors for guests entering and exiting the suites while maintaining a courteous disposition
  • Monitor assigned suites and assist where needed
  • Document maintenance issues and the cleaniness of all assigned suites
  • Serve as a liaison between the Pittsburgh Pirates and Suite partner
  • Communicate with co-workers, management, owners, suiteholders and guests in a courteous and professional manner
  • Maintain confidentiality of all suite occupants
  • Ensure that guests' concerns are resolved in a professional and timely manner
  • Any other duties as assigned by the Guest Relations Manager or Guest RelationsSuite Level Supervisor
32

Concierge Resume Examples & Samples

  • Ensure building security and safety for tenants to include guest registration (check identification, call to the tenant to announce the person(s) who is visiting/ delivering, etc.), or other means to maintain security
  • Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues
  • Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners
  • Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
  • Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests
  • Implement recycling or other related cost-saving environmental programs, as approved by supervisor
  • Assist with package deliveries. Log receipts of packages delivered for home owners, and notify home owners for pickup. Make sure each unit file has a release of liability form for accepting packages, etc
  • Answer the lobby phone and respond to calls accordingly
33

Concierge Resume Examples & Samples

  • Provide superior service to our customers (internal and external) at all times
  • Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, plays, etc
  • Discuss routes, time schedules, rates, and types of accommodations with patrons to determine preferences and make reservations
  • Verify arrival and departure times, trace routes on maps, and arrange for baggage handling and other services requested by guests. Deliver tickets as necessary
  • Arrange for visas and other documents required by foreign travelers
  • Contact individuals and groups to inform them of package tours
  • Communicate guest requests to all necessary staff such as bell, valet, housekeeping, shuttle drivers, etc
  • Book and log travel, entertainment, dining and other service reservations for guests
  • Accept, deliver, ship, and log items for guests
  • Work with appropriate department to arrange special events requested by guests. Contact other hotel departments to complete requested services
  • Assist the General Manager and Sales Department at special functions
  • Confer regularly with immediate supervisor and other company personnel to plan, coordinate, and evaluate services and activities, exchange information, resolve problems, etc
  • Cross-train with other departments and be able to cover shifts as necessary
  • At least two years previous customer service experience
  • Knowledge of on-mountain activities
  • Ability to understand guest inquiries and provide responses
  • Must have intimate knowledge of area and surrounding sites and activities of interest
  • Ability to assemble and assess information quickly
  • Knowledge of travel arrangements that can be utilized
  • Ability to deal effectively with guests and other company personnel
34

Physician Concierge Consultant Resume Examples & Samples

  • Previous experience working in sales or account management with documented success; 3-5 years minimum
  • PBM, Pharmaceutical and/or healthcare industry experience::familiarity with Medicare and corresponding regulatory landscape preferred
  • Comprehensive knowledge of Microsoft Excel and Power Point
  • Flexible, dynamic personality who works well in a team environment
  • Experience working in a healthcare setting
  • Ability to thrive in a highly matrixed environment
  • Self-motivation and desire to be a problem solver
35

Concierge Attendant Resume Examples & Samples

  • Promote facilities’ attractions as well as special events
  • Serve as an information source to all members and guests
  • Take reservations for stay and play packages and tee times
  • Follow proper procedures for booking packages and tee times
  • Ability to work varied hours including weekends and holidays
  • Team player and be focused on providing superior customer service for our members and guests
  • Hospitality experience a plus
  • Professional and Courteous Demeanor
36

Concierge Resume Examples & Samples

  • Concierge or Guest Service experience in luxury private club or hotel - required
  • Knowledge of Vail area restaurants, attractions and directions in order to assist members with reservations and provide accurate recommendations - required
  • Proficient in Microsoft Office applications including Word, Excel, Publisher and Outlook - required
  • College degree with an emphasis in Hospitality - preferred
37

Lobby Reception / Concierge Resume Examples & Samples

  • Minimum 3 years experience in high end reception or concierge service
  • Necessary computer skills/ programs (EMS, excel, word and outlook, etc.)
  • Clerical skill set
  • Neat and Clean professional appearance
38

Concierge Resume Examples & Samples

  • Ability to focus on all incoming Guest’s, Visitors and Employee’s with an outstanding professional, interpersonal and hospitable greeting
  • Quality of service and hospitality is a must have at all times
  • Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation. Example: Restroom, beverage, reservations, directions, maps, golf courses, tee times. Whatever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome
  • While welcoming your visitor, sign them into the registration book with the submission of a Photo id, Passport or Driver’s license. Make a visitor badge and offer to take coat or jacket and place in coat closet. Again, offer customer focus and the services that you are available for to make their time spent at the Corporation a quality, lasting, and memorable experience
  • Maintain and update the Merchant/Vendor discounts on the Facilities Page of the Corporations portal
  • Ability to organize market and lead activities or events. Coordinate events for collaboration of WP population. (Example: Bus trip to ball games, amusement parks, etc)
  • Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special’s, current movies, plays at theaters.)
  • Be familiar with all conference rooms. Provide an up to date schedule of conference rooms and reserved room information, along with availability
  • Maintain and update Concierge playbook for your building. Work with other concierge’s, to assure all play books and concierge standard of service are symmetrical
  • Assure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests
  • Support the annual management plan by accomplishing key performance indicators as identified by management
  • Work with Security and Property Management with visitor access and loading dock requirements for catering
  • Work with Receptionist
  • Assist in onboarding process, placing nametags and new hire desk packets
  • Perform additional responsibilities as requested
  • High School degree with minimum of one to three years quality customer service, related experience and or training or equivalent combination of education and experience
  • Posses’ excellent interpersonal skills, project a professional appearance, outgoing an energetic personality
  • Strong belief in customer service and professionalism. Strong sense of team –What you can bring to it, and what you need from it
  • Self –motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment
  • Familiar with all area activities, attractions, and restaurants
  • Ability to anticipate, identify, and own problems, following up with the best possible solution for the employee or guest
  • Ability to work closely with team members and independently
  • Flexibility to travel to different Corporate offices
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • Possess the ability to learn new computer software programs
  • Proven track record of providing exceptional customer service skills in the presence of Executive level employees and guests
39

Concierge Resume Examples & Samples

  • Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation. Example: Restroom, beverage, reservations, directions, maps, golf courses, tee times. What ever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome
  • While welcoming your visitor, sign them into the registration book with the submission of a Photo id, Passport or Drivers license. Make a visitor badge and offer to take coat or jacket and place in coat closet. Again, offer customer focus and the services that you are available for to make their time spent at the Corporation a quality, lasting, and memorable experience
  • Performs additional responsibilities as requested
  • High School degree with minimum of one to three years quality hospitality or customer service, related experience and or training or equivalent combination of education and experience
40

Concierge Resume Examples & Samples

  • Superior customer service skills and orientation
  • Proficient in MS Office, and possess strong written, verbal and people skills
  • Strong organizational skills and collaborative style needed
  • High school education or undergraduate degree preferred
41

Concierge Resume Examples & Samples

  • Maintain the two concierge desks on level two of Buildings One and Two
  • Answer primary shops at The Bravern phone calls
  • Gather daily site event, and restaurant reservation information, prepare event sheet and distribute via e-mail, hand carry to valets
  • Maintain the following concierge programs and services; restaurant reservations recommendations, hotel reservations and recommendations, on-site tours, complimentary airline web check-in, coat and package check, parking and valet/taxi coordination, courier services, resource guides for local services, lost and found (in conjunction with security), wheelchair and stroller service (in conjunction with security), event management assistance, special events and theatre tickets, travel information, tourism information, parking validation, postal services, floral services, umbrellas, personal shopper recommendations
  • Dispatch work orders to engineering and janitorial staff
  • Assist in the inventory and maintenance of all necessary concierge desk amenities
  • Assist in assigned marketing functions and distribute marketing promotional items as requested
  • Provide support for all events that occur at The Bravern
  • Assist the Lead Concierge in addressing The Shops at The Bravern e-mails
  • Greet and welcome customers, visitors, merchants, office employees and vendors of the buildings and shopping center, in doing this make everyone who “touches” The Bravern feel special
  • Assist customers, visitors, merchants, office employees and vendors with directions to shops, restaurants, services, tenant suites, and answer questions about the shopping center, office building, facilities or amenities
  • Provide information or referrals to available area amenities i.e. restaurants, shopping, services, lodging, dry cleaning, florists, activities etc. ALWAYS focus first on those amenities offered at The Bravern (keep customers eating, shopping and enjoying the services The Bravern has to offer)
  • Place orders or make reservations for services i.e. restaurants, services, taxi / town cars, flowers, or tickets
  • Assist with special events featured in the restaurants, shops and services on-site as well as local events and community-service activities
  • Oversee and monitor Great Room/Lobby areas
  • Communicate with shops, restaurants and services via e-mail, phone, and in person, regarding their requests or orders
  • Constantly research new merchandise, menu items, services and events offered internally at the shops, restaurants and services at The Bravern as well as in the local community, to provide up to date information and excellent customer service
  • Actively participate in all emergency operations of the building
  • Unwrap, tag and distribute umbrellas, retrieving from neighboring buildings as needed
  • Provide back-up on management office phones, as needed
  • Provide back-up for security, as needed
  • Exceptional customer service and interpersonal skills, including the ability to deal effectively with a wide variety of people, and to respond appropriately to employee, customer/visitor complaints and requests
  • Friendly, outgoing personality and professional demeanor (well groomed, cheerful, pleasant tone of voice)
  • Ability to research, locate, organize and retrieve resources and information relating to customer needs/requests, and to lead others in doing the same
  • Ability to work independently, deal with interruptions and to successfully manage multiple tasks
  • Creativity to solve new or unique problems
  • Excellent communications skills, including face to face, e-mail and written correspondence
  • Have current knowledge of upcoming internal and local events and new and existing merchant offerings and services
  • Working knowledge of running basic office machines and computer software (Microsoft Office Suite: Word, Excel, Office, Outlook, etc.) and use of the Internet
  • Ability to use Twitter and Facebook and other social media channels
  • Ability to cope with and diffuse situations involving angry or difficult guests
  • Ability to maintain flexibility and creativity in a variety of situations
  • Must be available to work weekends and evenings
  • Able to stand, walk, and/or sit for extended periods of time
  • Ability to lift or move up to 25 pounds
  • Associate of Arts or Bachelor’s Degree preferred
  • One to two years of concierge, general office, receptionist or customer service experience
  • Strong problem solving skills, self-direction and judgment is required
  • Knowledge and experience in using Microsoft Windows, Office, and Outlook required
  • Member of National Concierge Association preferred
42

Client Concierge Resume Examples & Samples

  • Attend and participate in client meetings
  • Act as a liaison with clients on implementation strategies and advisor recommendations
  • Work directly with paraplanner on case preparation and analysis
  • Provide follow-up documentation and responses to clients and associated professionals, including all meeting summary letters and correspondence
  • Process trading for securities, mutual funds, exchange traded funds, annuities, cash instruments, variable life and money movement once licensed
  • Provide compliance documentation
  • Attend marketing and client appreciation events
  • Attend conferences deemed necessary for professional development
  • Series 7, Series 66 and Life and Health Insurance licenses or willingness to obtain
43

Concierge Resume Examples & Samples

  • Front Lobby liaison (Meet, Greet and Sign in) with a quality service the company represents
  • Maintain and update the Merchant/Vendor discounts on the Facilities Page of the Corporations portal. Maintain an up to date building events weekly news letter
  • Event Planning
  • Ability to organize market and lead activities or events. Coordinate events for collaboration (Example: Dinner events, Bus trips to ball games, amusement parks, etc)
  • Team Oriented:Good Negotiation ability
  • 3 Years
  • Working knowledge of Computer applications: Microsoft Office: (Word, Excel, And Power Point). Google: (G- Mail, Calendaring, Docs, Sheets, and Slides)
44

Concierge Resume Examples & Samples

  • Implementing the flow of information to guests about hotel services, features, and room amenities, alongside answering questions, giving directions, and making detailed reservations and recommendations
  • Ensure proper expediting of guest, group, and VIP amenities between the concierge staff, the restaurant staff, and the kitchen staff
  • Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting space, car rentals, airline shuttle service, etc
  • Handle confidential guest information with the highest degree of integrity
  • Ensure that the Concierge Desk and area is kept clean
45

Patient Concierge Resume Examples & Samples

  • Works collaboratively with staff members across clinic(s), departments, and the University Campus
  • Ensures all patient issues are resolved effectively and efficiently, leading to an outstanding patient experience
  • Introduce and train patients and guests to use CSC technology and resources
  • Monitors multiple competing situations needing attention and quickly prioritizes responses to assure patient/guest needs are met, while maintaining a pleasant, reassuring demeanor
  • Communicates effectively with all members of the care team and patient financial services staff, as well as hospital departments to coordinate or facilitate the patient receiving services across settings, including arranging transportation as necessary
  • Utilizes extraordinary customer service skills and promotes the UMN Health philosophy of patient centered care by going the extra mile to meet the logistical needs of our customers
  • Rotates throughout facility as needed for optimum coverage and as needed
  • Has full responsibility for all patient check-in, interpreter needs, visit wait coordination and monitoring, tablet questionnaire assistance, education for patients on all building technology, co-pay collection, and patient privacy protection during check-in
  • Some post-secondary education or multi-culturally competent. Knowledgeable about the company, M Health, campus, local businesses, local venues and special events
  • Demonstrated successful office/reception, retail service, and concierge or customer service experience. Good medical terminology and experience with complex medical scheduling
  • Excellent customer service and communication skills. Technology literate. Ability to learn new systems and workflow processes. Ability to multi-task on an ongoing basis. Good organization and prioritization skills. Proven ability to utilize and teach others to use mobile technology. Accurate recordkeeping skills
  • Demonstrates interpersonal values of compassion, respect, teamwork and diversity. Polite, and accommodating. Self-directed, team player. Flexibility to rotate through various areas of facility as needed. Ability to listen, evaluate and ask the right questions. Perceptive
  • Educated, well spoken. Knowledge of public relations. BLS certification preferred
  • Experience with current UMP scheduling systems and EPIC. Surgery scheduling or clinic supervision
  • Multilingual with excellent communication skills
  • Excellent team member qualities, and knowledge of the clinics, surgery center, diagnostic and treatment areas, and discovery experience
46

Event Concierge Resume Examples & Samples

  • Order &maintain beverage product to assure sufficient quantities for each meeting or event
  • Following an event, walk site(s) to ensure if the facility has been properly cleaned and that the event spaces are presentable for sales team
  • Conduct scavenger hunts and teambuilding exercises
47

Client Concierge Resume Examples & Samples

  • Interact with in house staff and clients to make sure client needs are met in terms of snacks, meals, office supplies
  • Keep track of and reconcile purchases
  • Ensure all supplies are adequately stocked on a daily basis
  • Stock kitchen/refrigerators, order and deliver meals, baskets, etc
  • Administrative duties as assigned
  • Regular work hours are 8:00AM – 5:00PM, unless otherwise requested by supervisor
  • Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
  • Must be willing to work at UDS at Universal Studios, Universal City location
  • Must be willing to complete a background investigation
  • Must have unrestricted work authorization to work in the United States
  • Must have Food Handling Safety Certificate
  • Must have a valid driver’s license (if applicable)
48

Concierge Resume Examples & Samples

  • Provide each guest with a professional and courteous greeting and outstanding guest service
  • Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize the their experience
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
  • 2+ years of sales experience in a performance driven environment
  • Exceptional guest service skills
  • Ability to adapt to and support change within the business
  • Strong listening skills to be able to identify customer needs
  • Self motivated with the ability to work independently in a sales driven environment
  • Ability to occasionally lift up to 25 pounds and to stand for long periods of time
  • Proven ability to juggle multiple duties and prioritize
49

Concierge Resume Examples & Samples

  • Meets and greets each Brigham Health patient and their family, providing contact information for 24 hour availability
  • Coordinates support services in collaboration with all applicable management and staff to provide real-time assistance
  • Assesses the patient/family needs, and ensures that they are met in a timely, efficient manner
  • Provides patients and their family members with assistance regarding and/or making arrangements for travel accommodations, dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, etc
  • Maintain a database of each patient/family likes and dislikes, in order to replicate excellent service for future visits
  • Maintain current information and materials regarding hotels, airlines, local restaurants, services and attractions
  • Coordinates the gathering of medical records, imaging studies and reports for review by physician or service
  • Provides on-site personalized escort services to the patients as requested
  • Promotes patient satisfaction by providing one-on-one personal interaction with patient. Addresses patient/family member concerns/issues/complaints and follows up to ensure patient satisfaction. Makes decisions and formulates appropriate plans of action in response to patient needs
  • Communicates our expert “hospital-wise” knowledge by facilitating the process and working to reduce any anxiety, fear or discomfort the patient may have regarding their health care plans
  • Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy in regards to HIPAA requirements. Ensures that all patient information is kept private, confidential and secure. Properly secures and stores all lists, reports, files and documents. Ensures that interviews and examinations are conducted in such a manner as to afford the patient reasonable audio and visual privacy
  • Establishes and maintains effective working relationships with all levels of hospital professional, administrative and support staff, as well as patients, their families and representatives of other organizations where considerable tact and persuasiveness must be employed to maintain patient confidentiality and overall harmony
  • Works on special projects as required
  • 3 – 5 years in a health care setting with administrative responsibilities
  • Requires superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations. Must be able to collaborate and consult in an effective interdisciplinary team approach
  • The ability to utilize tact, diplomacy and discretion for all interactions with high profile patients and their families
  • Requires superior problem-solving skills and the ability to work with multiple demands and priorities
  • Requires independent judgment needed to deviate from standard policies, procedures and schedule when necessary
  • Requires ability to work in a fast-paced environment while demonstrating flexibility, commitment to teamwork and a willingness to make changes to meet the needs of the department
  • Requires excellent communication skills both oral and written
  • Requires sound analytical skills
  • Requires knowledge of computers and management information systems and the ability to provide specifications for program development, system enhancements and reports
  • Requires superior ability to understand and demonstrate the importance of customer service, and ensure that staff follows department’s Customer Service Standards
  • Bi or multi lingual preferred
50

Night Concierge Resume Examples & Samples

  • Patrols buildings and grounds of community
  • Examines doors, windows, and gates to determine they are secure
  • Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. Maintains general security involving local authorities as needed
  • Inspects equipment to ascertain if tampering has occurred
  • Permits authorized persons to enter property
  • Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
  • Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons
  • Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff
  • Performs light routine maintenance and housekeeping duties as schedule allows
  • Operates various pieces of equipment such as: fire alarm enunciator & monitoring system, emergency call system monitoring board, wet-vac & floor care equipment, routine housekeeping & maintenance equipment, etc
  • Reports potentially unsafe conditions
  • High school diploma or general education degree (GED); or one to three years related experience handling emergencies and routine maintenance and/or training; or equivalent combination of education and experience
  • Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
51

Concierge Resume Examples & Samples

  • Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change)
  • Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory)
  • Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware)
  • Answers questions regarding local stores, attractions and services
  • Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern)
  • Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time)
  • Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals)
  • May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed
  • May drive company vehicle from community to social and other various destinations (only if required by community)
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
  • Basic First Aid and CPR certification where required
  • Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
  • Able to work various schedules and shifts as needed
52

Concierge Resume Examples & Samples

  • Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
  • Maintain constant awareness of the rack and room blocking situations
  • Acknowledge guests immediately upon entering the VIP Lounge
  • Thorough knowledge of all accommodations in the hotel, including all property amenities and information
  • Maintain the confidentiality of guest information and pertinent hotel data
  • Obtain an assigned bank and ensure the accuracy of contracted monies
  • Ensures divisional/departmental compliance with Sands Casino Resort Bethlehem Standards of Steel customer service standards
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position
  • Complete all paperwork in accordance with PGCB and approved Sands’ standards
  • Ensures compliance with Pennsylvania Gaming Control Board internal controls
  • Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons
53

Concierge Resume Examples & Samples

  • Works in an appropriate non-hazardous manner avoiding self injury and unsafe work methods
  • Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing the Venetian Resort Hotel Casino, the Resort Concierge Department and the profession of Concierge
  • Key Processes
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
  • Must Have at least 6 months previous experience as a Resort Concierge, and or Front Office experience in a Luxury Hotel, and or Host/Hostess experience in Fine Dining
  • Skills preferred are Bachelors Degree, multi-lingual, type at least 45 wpm and have a polished professional appearance
  • Exceptional communication skills and be able to work in a high volume luxury resort
  • Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner
54

Concierge Resume Examples & Samples

  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
  • Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
  • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
  • Be knowledgeable of Department and Hotel goals
  • Be knowledgeable of Hotel information to answer guest inquiries
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
  • Performs all other job related duties as requested
  • Able to communicate in English, in both written and oral forms
55

Concierge Resume Examples & Samples

  • Welcomes, greets, interacts with, and assists guests in a professional manner throughout the guests’ stay
  • Provides excellent service to all guests with the property’s core service standards and brand attributes while staying alert to their needs
  • Exhibits a professional demeanor and willingness to assist all guests whenever possible
  • Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft
  • Proactively greets, interacts with, and assists hotel staff in a professional manner to foster and promote a cooperative and harmonious work environment for all internal and external guests
  • Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
  • Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions
  • Up-sells and cross-sells property amenities to guests company-wide and makes recommendations in the best interest of the guest while promoting Company venues
  • Processes all guest requests and responds promptly and discreetly to guest inquiries
  • Coordinates guest itineraries prior to the guest’s arrival for requests received via phone, fax and email
  • Provides a property orientation in order to familiarize the guest with all services and available facilities
  • Strictly enforces the privacy and confidentiality of guests, and limits requests for information pertaining to guests in accordance with hotel policies
  • Ensures guest’s preferences are met and amenities are provided. Coordinates delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining
  • Books reservations using required computer systems, utilizes proper cash handling, and follows up with hotel patrons as requested and in accordance with all Company standards
  • Enrolls patrons in M life and issues M life card to new members
  • Cleans and stocks work area, and transports supplies as necessary
  • Ensures guest satisfaction with proper follow up
  • Six (6) months of previous experience in a similar role in the hospitality industry or environment
  • Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests
  • Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes
  • Special Requests: The ability and willingness to assist with special guest requests, such as floral set-up in rooms, and personal shopping for guests in accordance with department standards
  • Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property
  • Microsoft Office: The ability to utilize various Microsoft Office applications (e.g., Word, Excel, Access, Outlook) in performing job duties (e.g., creating spreadsheets, email)
  • Cash Handling: Knowledge of policies and procedures related to security of money, including where to keep bills during a transaction, who has access to the cash drawer, and how to properly secure the cash drawer
  • Payment Processes: The ability and knowledge to process all types of payment including cash, credit cards, checks, room charges, and room credit charges, and to issue refunds
  • Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations
  • Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks
56

Concierge Resume Examples & Samples

  • Promote the outlets and sister properties amenities by educating guests on stores, restaurants, shows, and other outlets such as spa, other retail outlets, and pools
  • Provide recommendations and assist with arranging tours, dining reservations, show reservations, spa and salon appointments, floral and amenity orders, directions, special requests, and general information
  • Exhibit a professional demeanor and willingness to assist all guests
  • Upsell and cross-sell outlets and sister property amenities to guests company-wide
  • Process all guest requests and respond promptly and discreetly to guest inquiries
  • Maintain complete knowledge of hours of operations and offerings of restaurants, including menus, price range, dress code and ambiance
  • Maintain knowledge of all stores, spa and entertainment information, including menu items and hours of operation, to best serve the guest
  • Professionally engage and interact with guests, presenting a friendly, approachable demeanor and a willingness to serve
  • Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with policies
  • Serves as a liaison between guests and sister properties
  • Complete the shift checklist on a daily basis as delegated and assigned by the Concierge management
  • Maintain updated resource materials on all vendors and information to accommodate guest requests
  • Accurately enter reservations into required computer systems according to policy
  • Performs all other job related duties requested
  • Proficient in computers and reservation systems (Microsoft Office, Word, Excel and Outlook)
57

Concierge Resume Examples & Samples

  • Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable
  • Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc
  • Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand
  • Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals
  • Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc
58

Concierge Resume Examples & Samples

  • Main Duties and Responsibilities
  • To take an ownership, “stewardship” position within the departments and hotel to ensure operational excellence
  • To know, comply with, and enforce all hotel and departmental standards, policies, and procedures
  • To assist in the writing of additional standards, policies, and procedures for the department
  • Promotes and supports effective departmental and hotel communication through the use of phones, voice-mail, pagers, radios, written correspondence and verbal communication. To respond to all pages and messages promptly
  • Promotes and maintains effective, confidential, secure record keeping
  • Maintains complete knowledge of proper forecasting and scheduling as well as complete, accurate, and timely payroll procedures
  • Coordinate guest requests with designated vendors according to departmental standards, to include
  • Room accommodations
  • Airline reservations, changes, cancellations
  • Transportation requests
  • Bus/train information
  • Limousine reservations
  • Charter flights/rentals
  • Luggage assistance
  • Valet services
  • Notary services
  • Restaurant reservations, nightclub activities
  • Dry cleaning, laundry, alterations, repairs
  • Film processing
  • Formal wear rentals
  • Shopping services
  • Movie/theater/attractions tickets
  • Maintains complete working knowledge of
  • Daily house-count, arrivals/departures, V.I.P.’s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
  • Correct use and maintenance of equipment
  • All department policies and service procedures
  • Attends, helps, participates or leads all meetings
  • Assists and completes schedule, making all necessary copies, and posting all necessary sheets or communications
  • Prepares written progressive disciplinary communications to share with staff members
  • Prepares written information to be submitted on a regular basis in the “Commitment to Quality”
  • Insures a weekly supply requisition for items
  • Assists the Chef Concierge in specific primary duties and side-duties to respective staff members and follow up with coaching, praise, or guidance
  • Prepares holidays, rostering and ensuring sufficient coverage at the desk
  • Ensures and coordinates breaks for all assigned staff members
  • Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies
  • Provides warm welcome, and anticipation of guest needs throughout their stay, and fond farewell
  • Anticipates the needs of guests and direct the staff in complying with those needs. Observe guest reactions and confer frequently with service staff to ensure guests satisfaction
  • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to the departmental standards and rectify any deficiencies with respective personnel
  • Assists the Lobby Concierge and Bell Captins with their job functions to ensure optimum service to guests
  • Promotes positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale
  • Ensures that all side duties for staff are properly completed before staff is allowed to sign out or leave
  • Conducts or assists training of staff as assigned
  • Provides feedback to the Chef Concierge on staff performance
  • Performs any required office work prior to day beginning and after staff have left their areas
  • Performs walk-through of all areas before, during, and after operation to ensure uncompromising levels of cleanliness are achieved and to ensure all standards are met
  • Maintaining inventory and tracking of all equipment
  • Calls or assists VIP on their first day to insure all their requests and needs are met, as well as ask their preferences for time of service
  • Assists the Chef Concierge in reviewing and refining SOP and processes when require
  • This list is non-exhaustive
  • Assists in completing the duties of the Lobby Concierge and Bell Captains
  • Assists the hotel in providing lateral service to other departments in need
  • Performing ownership duties of public areas as assigned
  • All other assignments as delegated by the Management
  • Satisfactory communication in English with guests, management, staff, and co-workers to their understanding
  • Ability to provide legible communications
  • Ability to compute basic mathematical calculations
  • Knowledge of effective office organizational practices
  • Member of Clefs d’Or
59

Concierge Resume Examples & Samples

  • · The position requires a flex schedule with ability to work AM and PM shifts including weekends and holidays
  • 1- 2 years previous hotel/resort experience or experience in similar position
  • Must be able to stand on feet for at least eight hours
  • Must be able to communicate clearing in English, written and verbal
60

Concierge Resume Examples & Samples

  • We are looking for individuals who have a solid knowledge of the location, are hands on and have strong business acumen, good communication skills and are able to evidence professionalism and adaptability
  • Knowledge of foreign languages is advantageous
  • Previous Chicago concierge experience is beneficial
  • Two to three year’s experience in a related position within a luxury hotel, or similar environment
  • Strong command of the English language
  • Requires attention to detail and problem solving skills, as well as a passion for customer service
  • Free employee meals prepared by the culinary team
61

Concierge Resume Examples & Samples

  • Provide guests and owners with efficient, professional and accurate guest services resulting in improved guest and owner satisfaction. Responsible for coordination of in-room guest services directory. Responsible for providing and arranging all packaging details (sometimes with little notice) including but not limited to flowers, champagne, cruises, dining reservations, transportation
  • Provide all guests and owners with friendly and professional guest services in a timely manner
  • Coordination of in-room guest services directory. Handle and service all guests' and owners' needs, i.e., baby-sitters, photographers, florists, dentists, doctors, airline information, shuttle service, car rental, etc. in conjunction with an approved vendor list through the marketing department. Establish, when possible, appropriate commission between the vendors and staff
  • Ensure that all arriving guests are notified of room availability within the standard time frame. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests
  • Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with Wyndham Worldwide's Marketing Department's requirements
62

Concierge Resume Examples & Samples

  • Assist guests with mail, messages, and any plans or arrangements they require
  • Previous customer related experience required
  • Previous Concierge/Front Office/Guest Relations experience required
  • Les Clef d'Or membership an asset
63

Concierge Resume Examples & Samples

  • Assist residents with mail, messages, and any plans or arrangements they require during their stay
  • Assist residents regarding community facilities in an informative and helpful way
  • Ensure residents are familiar with the community and their home by providing detailed tours and detailed directions regarding residence functions
  • Coordinate residence housekeeping and maintenance
  • Conduct simple residence maintenance tasks
  • Ability to focus attention on resident needs, remaining calm and courteous at all times
  • Ability to work on weekends and evenings
64

Concierge Resume Examples & Samples

  • Supervise daily guest service operations including front door and bell desk
  • Fluent in both official languages required
  • Valid driving licence with clean driving record
  • Ability to drive standard is an asset
  • Previous supervisory experience a strong asset
65

Concierge Resume Examples & Samples

  • To take charge of the overall daily operation of the Concierge, Bell desk and Front Driveway
  • To ensure information on tours, attractions, maps, dining and place of interest on display are up to date
  • To assist guests with mail, messages, and any plans or arrangements they require during their stay
  • To supervise and provide guidance to Bell Desk team members includes conducting trainings
  • Previous concierge and bell desk related experience an asset
66

Concierge Resume Examples & Samples

  • Previous Concierge experience in a similar environment required
  • Supervisory experience a strong asset
  • Proven service leadership skills with the ability to inspire colleagues to deliver outstanding service
  • Excellent interaction and training skills in order to coach and develop colleagues
  • Significant knowledge of the Suzhou/Shanghai area as well as of the Fairmont Yangcheng Lake
  • An operational knowledge and proficiency in Front Office Systems
  • Degree or diploma in Hotel Administration from a recognized University or College an asset
  • Highly organized, results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment
67

Concierge Resume Examples & Samples

  • Maintain complete knowledge of: scheduled daily activities, in-house groups, all special requests, hours of operation for each outlet, features and services provided by the hotel
  • Resolve guest complaints, ensuring guest satisfaction
  • Meet with Supervisor/departing Concierge to review business status and follow up actions
  • Accommodate all telephone, beeper and page requests in a congenial manner
  • Coordinate guest requests with designated vendors
  • Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest
  • Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes
  • Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
  • Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills
  • Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written)
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail
  • Proficiency in Microsoft Office, Opera Property Management System, HotSOS, GoConcierge, and Givex software
  • Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays
68

Concierge Resume Examples & Samples

  • A minimum of one years hospitality experience as a receptionist or concierge
  • A strong appreciation for delivering exceptional customer service
  • Computer literacy and previous experience with Microsoft Office products
69

Concierge Resume Examples & Samples

  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
  • Experience: Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel
  • Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings
  • Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
70

Concierge Resume Examples & Samples

  • Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events
  • Have a clear understanding of all operations and procedures that take place at the concierge desk including but not limited to
  • Booking (reserving) events and activities at Tenaya Lodge as well as with outside vendors
  • Creating guest itineraries and sending guest confirmations
  • Posting activity charges and issuing tickets for all events and activities for Tenaya as well as for outside vendors
  • Shift closing procedures
  • Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry
  • Be able to serve as a “lobby greeter”
  • Welcome guests to the property and/or thank guests for staying
  • Assist with internal and external directions
  • Assist with service recovery situations by engaging guests and seeking out how their stay is
  • Assist with sharing information with guests on events, activities, spa, dining, current special events, etc
  • Be able to read road maps and give proper directions
  • Have a clear understanding of how to read Group Resumes and Banquet Event Orders (BEO)
  • Have a clear understanding of Tenaya Lodge/DNC cash handling procedures
  • Take ownership of guest problems and act upon them in a timely manner
  • Use creativity and quick thinking to accommodate unusual and rare guest requests
  • Attend all department meetings and other hotel meetings when necessary
71

Concierge Resume Examples & Samples

  • Provides reservation service for Pinnacle Entertainment, Inc.’s guests, including airlines, shows and restaurants, hair and manicure appointments and related personal services
  • Handles special requests for L’Auberge Lake Charles’s guests
  • Provides accurate, up-to-date information on Pinnacle Entertainment, Inc. and area activities, entertainment and L’Auberge Lake Charles’s special promotions
  • Interfaces with VIP Services, Hotel and Food and Beverage in handling preferred guests and special requests
  • Recommends changes that improve the concierge operations
  • Ability to move boxes of brochures that can weigh up to 20 pounds
  • Working knowledge of the area
72

Concierge Resume Examples & Samples

  • Communicator and team player
  • Passionate about hospitality/Guest oriented, outgoing and service minded
  • Good interpersonal skills and self-confidence
  • Sales oriented/commercial savvy
  • Dynamic, autonomous and proactive
  • Very good presentation skills
  • A thorough and organised approach
73

Concierge Resume Examples & Samples

  • Assist guests with inquiries regarding local and surrounding areas
  • Book reservations and follow up with hotel patrons as requested
  • Check in/out hotel guests
  • Must comply with policies and procedures of the Front Desk Department
  • View and issue available Express Comps through CLEO for casino patrons
  • Enroll patrons in M Life and issue M Life card to new members
  • Answers inquiries and gives proper directions
  • Cleans and stock work area/transporting necessary supplies
  • Assist in maintaining in-house credit reports, housekeeping reports and special room assignments
  • Approve and post room charges
  • Balance clerk/cashier postings, cash, and credit transactions
  • Access patron information through Opera and CLEO, using multiple systems at once
  • Use of Microsoft outlook
  • Interacts with all other hotel departments
  • Issue safe deposit boxes
  • Files registration cards, back up and all related hotel reports and paper documents
  • Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division
  • Must be able to speak and understand English
74

Concierge Resume Examples & Samples

  • United States Citizenship and professional ability in reading and writing in the English language
  • High School diploma or equivalent with a minimum of 2 years of hospitality/ guest services work with demonstrated experience that fulfills the required knowledge, skills and abilities
  • Flexibility with the ability to work in a stressful environment while handling multiple managerial and technical tasks
  • Excellent organizational , reporting, and briefing skills
  • Experience with Microsoft Windows applications including Office, and Audio/Visual equipment
  • Provide coverage to receive customer requests via telephone within three (3) rings on a daily basis, 24/7/365
  • Adhere to business casual dress code
  • Receive, assess and appropriately respond to incoming calls to include calls from the non-attributable lines and handle them accordingly to established security procedures
  • Place outgoing calls on all phone lines in accordance with established security procedures
  • Receive messages over the message center contact line and relay information to appropriate individuals
  • Record information on the base notification system and inform specified media outlets regarding weather conditions and base operational status
  • Maintain the base telephone directory that lists residents, employees, contractors and buildings
  • Issue and log “restricted” keys for access to areas on the base and recreational resources
  • Maintain existing SOPs, coordinate with customer security officer
  • Upon request, issue vault and safe combinations to approved individuals&#8217
  • Maintain computer data base for access to base buildings
  • Maintain and update records for primary and secondary vault custodians, as well as conduct quarterly audits to ensure data integrity
  • Perform ad hoc administrative support to the base operations support division
  • Receive and maintain emergency / after-hours sensitive materials, insert training weapons and/or official items requiring secure storage
  • Generate, log, troubleshoot and physically respond to issues for all Base access systems (pins, key cards, etc.)
  • Maintain responsibility for after-hours and emergency billeting assignments
  • This responsibility includes delivery of billet keys to students with locks out issues as well as updating applicable database/ systems and notifying appropriate personnel as necessary
  • Document course/ conference/ official visitor cancellations by updating relevant databases and notifying appropriate elements
  • Maintain and manage the Base “Off Limits” and “Activities calendar”
  • Provide support to the dispatch functions as needed. Emergency dispatch functions will take priority
  • Detailed oriented with strong communication skills (written and verbal)
  • Ability to demonstrate sound judgment, and solid situational awareness in any environment
  • Ability to communicate and interact with customer whether by telephone or in person,
  • Ability to speak with poise, voice control and confidence in persons or via telephone/ radio
  • Ability to understand and follow directions/ instructions
  • Ability to adapt to new procedures and technology
75

Concierge Resume Examples & Samples

  • A dedication to making every guest feel welcome and ensuring that their stay is enjoyable
  • Establishing personal rapport with the guests in order to learn about their needs and expectations. Updating guest preference records on an on-going basis
  • Excellent knowledge of the downtown area: Ability to recommend restaurants/ attractions/ gives directions. Have updated record on city events/ shows etc
  • Excellent departmental and inter-departmental skills
  • Ensure that all FHR Brand Standards for Concierge are adhered
  • Provides exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
  • Develops and maintains strong guest relationships to ensure Fairmont loyalty
  • Develops & maintains contacts with business partners, concessionaires, local community and counterparts
  • Strong & effective communication with all other departments
  • Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable about all safety & emergency procedures
  • A minimum of two years, 4 diamond concierge or front office experience
  • Recognized commitment to guest service and exceeding guest expectations
  • Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
  • An operational knowledge and proficiency in Front Office Systems and Microsoft Office
  • A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
  • Active member of Les Clefs D’Or is an asset
76

Concierge Resume Examples & Samples

  • Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
  • Develop and maintain strong guest relationships to ensure loyalty
  • Develop and maintain contacts with business partners, concessionaires, local community and vendors throughout Fairmont Hotels & Resorts
  • Performs bartending functions
  • Previous Property Management System experience preferred
  • Must legally be able to perform bartending functions
  • Ability to work nights, holidays and weekends
  • Ability to focus attention on guest needs, remaining calm and courteous at all times Qualifications
77

Concierge Resume Examples & Samples

  • Exhibit a willingness and devotion to servicing the needs of the international traveler
  • Possess excellent verbal and written communication, listening and organization skills
  • Should be self confident, with the ability to motivate others to action in a tactful manner
  • Must work well under pressure in a fast paced environment, with an ability to discern priorities and adapt quickly to different situations
  • A flexible schedule is required, including evenings, weekends and holidays
  • Computer literate, with an excellent knowledge of the CRS, Outlook and Microsoft Office
  • Bilingual English and French is an asset
  • Minimum of 1 year previous experience in a related sales or customer service position
78

Concierge Resume Examples & Samples

  • Minimum of one year of previous customer/guest service experience
  • Must have open availability to work Monday-Friday mornings
  • Must have the ability to communicate in English
  • Prefer previous experience working as a supervisor or manager in order to be able to work on own with little to no supervision
  • Stable employment history
  • Self-starting personality with an even disposition
  • Maintain a professional appearance and manner at all times
  • Can communicate well with guests
  • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
  • Pushing, pulling, bending, stooping, upward reaching
  • Some exposure to cleaning chemicals
  • Prolonged periods of standing and/or walking
  • Ability to establish and maintain effective working relationships with associates, customers and patrons
79

Concierge Resume Examples & Samples

  • Ability to focus attention on guest needs, remaining calm and courteous
  • Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone
  • Ability to think clearly, quickly, maintain concentration and make concise decisions
  • Ability to maintain confidentiality of all guest information and pertinent hotel information
  • Ability to work well under pressure of coordinating requests at any given time
  • Ability to exert physical effort in setting up food table and transporting food and beverage items
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
  • Access all functions of computer system in accordance with departmental specifications
  • Set up work station with necessary supplies; maintain cleanliness throughout shift
  • Legibly complete requisition for additional supplies/materials and submit to manager
  • Review designated in-house guest list and be familiar with guests’ names and room locations
  • Accommodate all guest requests expediently and courteously
  • Follow up with designated hotel personnel to ensure completion of request
  • Transportation from hotel to airport and return
  • Bus/train transportation
  • Care rentals
  • Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activites, health club facilities
80

Concierge Resume Examples & Samples

  • Together with Lowe’s property management team, you will personally meet with and survey the existing Tenant base to determine the specific services, programs and activities that will be of most beneficial and of interest to the Tenants
  • Deliver on the key Lowe Service Standards
  • Program and plan activities in the lobby and amenity spaces to create a co-working atmosphere within the building; examples are live music, temporary art exhibits, food/wine tastings, etc
  • Engage the Tenants with community-building programs such as sports teams, fitness challenges, social media, and community service projects
  • Assist visitors and vendors in the building through the admittance process/procedure, and direct as needed
  • Be available for prospect tours and discuss the Services provided at the property
  • Be a resource for event planning both in our buildings and outside spaces as well as a liaison to event coordination in nearby Hotels including knowledge of conference facilities, AV and catering services
  • Curate lists of vendors for fitness, car services, caterers, and other personal services
  • Utilize the freedom to go beyond to become an expert in the local community and confidently connect tenants to unique experiences in the local area
  • Share your personal passions and knowledge of the services and amenities available to tenants
  • Have an impeccable eye for detail to ensure accuracy, efficiency and follow through
  • Work closely with the building’s Property Manager to provide a seamless experience for tenants who require property maintenance, move management, or technology installation
  • Work with the Property Manager to provide a detailed budget for programming and marketing initiatives
  • Provide support in the event of an emergency or an alarm
  • Flexibility. No two Tenants are the same nor are their requests. Provide service by either being the answer or finding the answer to satisfy Tenants’ needs
  • Self-starter with lots of initiative, team spirit and positive outlook
  • Thrives in a fast-paced work environment
  • Outstanding multi-tasking skills
  • Microsoft Office: Word and Excel
81

Concierge Resume Examples & Samples

  • Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolves resident complaints; assists residents in all inquiries in connection with residence/hotel services
  • Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices
  • Utilizes software programs such as BuildingLink and HotSOS to accurately input special arrangements (i.e. Engineering, Housekeeping requests) the Resident has made and to assure proper billing
  • Processes packages, faxes messages and mail in an accurate and timely manner; stores and retrieves resident items
  • Manages and provides security in regards to all vendor/contract relationships, including scheduling and residence access
  • Assists residents with delivery of parcels and parking/retrieval of vehicles
  • Assures desk collateral and vendor information including: restaurants, museums and local attractions are current and up to date
  • Keeps informed of events available in the city and keeps close contact with vendors in order to provide transportation, ticketing and reservations for residents
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers, supervisors, and outside contacts
  • At least two years of college preferred
  • One to three years of concierge experience in a luxury environment. Previous Four Seasons Concierge experience is preferred
  • Reading, writing, and oral proficiency in the English language is required
  • Must be able to multi-task and have the ability to manage priorities with a high attention to detail
  • Must be able to work a flexible schedule (mornings/nights/weekends)
82

Concierge Resume Examples & Samples

  • Maintains complete knowledge of all resort features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
  • Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and colleagues alike
  • Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
  • Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing Fairmont Grand Del Mar, the Concierge Department and the profession of Concierge
  • Meet departmental standards
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily
  • Must possess at least 1-3 years previous experience in a luxury resort environment
  • Skills preferred are Bachelor’s Degree, multi-lingual, type at least 45 wpm and have a polished professional appearance
  • Exceptional communication skills and be able to work in a high volume luxury resort. Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner
  • Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
83

Concierge Resume Examples & Samples

  • Previous concierge / resort experience
  • Experience with OPERA/Concierge Smart
  • Knowledge of Vail and the surrounding communities
  • Must be able to communicate in English
84

Concierge Resume Examples & Samples

  • Well versed in procedures of protocol and social etiquette, (good telephone manners, social skills and well organized
  • Provides special care to hotel guests. Anticipates guests’ needs, not merely fulfilling them
  • Has available for guests, information on the following
  • Tourist literature
  • Maps
  • Brochures
  • Dining & Entertainment
  • Shopping Advice
  • Limousine or other transportation services
  • Other needs which may arise
  • Handling incoming and outgoing faxes
  • Sells entertainment event tickets
  • Complies with proper grooming and uniform standards of The Royal Sonesta Hotel Houston
  • Reports all equipment and products not up to standard
  • Attends all meetings as required
  • Follows all checklist standards
  • Clocks in and out per hotel procedure
  • Thanks guests for patronage and bids them farewell
  • Performs “Concierge-type” duties as required including typing, copying, giving instruction and information
  • Communicate with other departments to insure excellent quest service
  • Follows all policies and procedures of the Royal Sonesta Hotel Houston
  • Maintains a pleasant and courteous attitude, making our customers our number one priority
  • Performs other tasks as assigned by Management
  • Must have High School Diploma or Equivalent
  • One year in Guest Services Department
  • Preferably Bilingual, (particularly Spanish, Arabic and French)
  • High level of familiarity with the area attractions, outlets, eateries, etc
  • Vacation
85

Club Concierge