Concierge Job Description
Concierge
provides information and directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area.
Concierge Duties & Responsibilities
To write an effective concierge job description, begin by listing detailed duties, responsibilities and expectations. We have included concierge job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel suite types, numbers/names, layout appointments, amenities, and locations, local events, attractions, holiday schedules
Compile weekly City Events Sheet detailing special activities and events within the local area
Remains aware of all activities taking place in the hotel
Extremely thorough knowledge of London attractions, events and dining
Become an expert on community attractions and local amenities
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
Maintains familiarity of all community amenities and activities
Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants)
Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs
Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and team members alike
Concierge Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Concierge
List any licenses or certifications required by the position: AED, CPR
Education for Concierge
Typically a job would require a certain level of education.
Employers hiring for the concierge job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, General Education, Hospitality, Hospitality Management, Business/Administration, High School Education, Culinary, Hotel Management, Associates, Technical
Skills for Concierge
Desired skills for concierge include:
Specific client products
Carriers in the wireless sales space
Of the client’s suite of products
Demonstrated skills in general office procedures
Attractions
Activities
Cosmetics area in order to provide customers and employees with information and directions
Security/Door Attendant and Receptionist positions and provides coverage as needed
Locations
Word
Desired experience for concierge includes:
Six months previous cash handling experience required, preferable in a high-end hotel/casino environment
Must be able to address stressful situations with guests with dignity and the utmost tact and politeness
Ability to provide information to all guest inquiries and coordinate all guest requests by creating meaningful itineraries for special arrangements or services in an efficient, professional, and warm manner
Must be able to maintain a positive/upbeat personality at all times in order to assist guests with questions, directions, check-in/check-out, and other information regarding the Hotel/Casino to help create an exceptional guest experience
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
Work indoors and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, variations in weather
Concierge Examples
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Concierge Job Description
Job Description Example
Our company is searching for experienced candidates for the position of concierge. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concierge
- Continually strive to deliver the highest quality to customers, whilst adhering to all legal rules, regulations and guidelines of the Hotel
- Handles all guests’ services, such as mail, keys
- Supervision of lobby area with special focus on general security of the guests and Hotel
- Handles vehicle parking for guests on a daily basis
- Follows procedure and policy for hire of hotel equipment (adapters, data cables, transformers, DVD players, fax machines )
- Provides shoe cleaning service to Hotel guests as required
- Maintains a minimum, but comprehensive stock of stationery for the Concierge Department
- 24/7 hour food operation requirement
- General upkeep of public areas
- Within the department coverage is expected 7 days a week between the hours of 7am and 11pm as such a shift patter covering these shifts will be put together in a weekly rota
Qualifications for concierge
- Must be able to frequently move freely about the office and the property, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine
- Use sight to perform job functions
- Be able to handle high stress, multitask in a fast paced environment, and answer multiple phone lines simultaneously
- Be detail oriented, organized and efficient with time management
- Have a thorough knowledge of Springer Miller (SMS), Resort Scheduling (RS) and Visual Point of Sale (POS) operating procedures
- Be a problem solver and initiate solutions for guest recovery
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Concierge Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of concierge. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for concierge
- Maintain and update records for primary and secondary vault custodians, conduct quarterly audits to ensure data integrity
- Generate, log, troubleshoot and physically respond to issues for all Base access systems (pins, key cards)
- This responsibility includes delivery of billet keys to students with locks out issues updating applicable database/ systems and notifying appropriate personnel as necessary
- Provide support to the dispatch functions as needed
- Minimum of two years hotel concierge experienced
- Solid knowledge of hotel operations including systems – Opera PMS
- Maintaining current knowledge of events, points of interest, and services in the Napa Valley to assist guests with their inquiries
- Assist with car / hotel doors and guest luggage
- Exercise care and responsibility when parking guest vehicles
- Maintain accurate key control log and manage online system for resident/guest access to elevators, club areas
Qualifications for concierge
- Guest oriented person
- Familiar using Opera will be preferred
- Active English, verbal & written
- Hotel concierge and front desk experience
- Previous customer service related experience preferred
- Previous experience in Concierge role in a upscale international hotel chain
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Concierge Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of concierge. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for concierge
- Coordinate meeting space reservations
- Maintain service levels of cleanliness and orderliness
- Conduct morning rounds to ensure all workspaces are orderly and provided with common set of supplies
- Answers telephone in friendly, professional manner
- Maintains accurate records of service requests and status
- Follows security and emergency procedures as defined for the property
- Enter service requests via OneSite, follow up with residents after work is complete, and work with maintenance to resolve recurring or ongoing issues
- Work with ActiveBuilding software for various residential functions such as package deliveries, event notifications, and building announcements
- Assist management with various administrative tasks such as filing, audits, and processing new move-ins, renewals, & move outs
- Coordinate paint, carpet, window washing, and other services with outside contractors
Qualifications for concierge
- A comprehensive knowledge of Queenstown and the surrounding areas
- Great energy with a can-do attitude
- A good level of physical fitness – ability to lift up to 20kg
- Flexibility over a 7 day roster
- OPERA (PMS) knowledge is advantageous
- Minimum 1 year commitment to this role and a second language would be advantageous
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Concierge Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of concierge. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concierge
- Assist management with vacant apartment inspections
- Receive resident concerns and take necessary steps to achieve a resolution
- Provide coverage in the Club Floor Lounge for guests which includes, set up, stocking and break down of morning continental breakfast and evening happy hour
- Greets residents and guests as they enter the facility with the highest level of customer service either at the main front desk or onsite office
- Ensures that the telephone is answered properly and messages are handled courteously, accurately and within 24 hours
- Assists in moving furniture, tables, chairs and other event inventory as needed in a fast paced environment
- Performs general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to sanitation standards
- Must follow each Event Order Form directly in regards to event details, timing and staff requirements
- Works varying schedules, weekends, holidays, late nights and overtime to reflect the business needs of the Club
- Welcomes guests/new customers to facility
Qualifications for concierge
- Must be able to work mornings, nights, weekends and holidays
- This is a PART TIME position / 15 hours weekly / 7am - 3pm / Saturday AND Sunday
- Ability to listen, build rapport easily, diffuse emotion, communicate willingness and ability to own issues and drive timely resolutions
- Ability to communicate calmly with Residents, visitors, and all levels of staff
- Duties of event execution, maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 50 lbs
- Maintains an active presence at the Front Desk
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Concierge Job Description
Job Description Example
Our growing company is looking to fill the role of concierge. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for concierge
- Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
- Maintain log of registered automobiles and motorcycles
- Accommodate resident requests expediently and courteously
- Providing assistance with meetings which may include organizing and setting up meeting room(s)
- Developing a familiarity with the building occupants whom you are assisting
- Take requests for work to be done from Residents and staff
- Coordinate resident access and training on appropriate IT applications
- Manage census process
- Manage new Resident experience as the single point of contact for the resident
- Manage the move out process
Qualifications for concierge
- Must have a full clean driver’s licence
- A degree in hospitality management or business administration strongly desired
- Les Clefs d'Or membership or training (past or present) preferred
- Minimum of one year of high-end/luxury of hospitality or property management experience preferred
- Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality
- Must be able to speak and hear clearly to communicate personally and by phone