Concierge Agent Job Description

Concierge Agent Job Description

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Concierge agent provides guest with knowledge of package plans, special features, and information on all hotel outlets, hours of operation, and various local attractions.

Concierge Agent Duties & Responsibilities

To write an effective concierge agent job description, begin by listing detailed duties, responsibilities and expectations. We have included concierge agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist guests with direction and information of local attractions
Be familiar with local area and location of company offices, banking institutions, Shopping malls, Restaurants
Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, according to individual needs and company guideline regarding preferred vendors
Greet guests and schedule quality tours for the sales department
Assist with daily functions to run the department efficiently
Create and ensure follow-up calls are being continuously made for the Daily "Missed List"
Maintain accurate records (daily penetration, tour manifest, master)
Keep in constant communication with tour reception and welcome center
Answer phones and direct calls to the appropriate departments
Continue the general order after day manager leaves

Concierge Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Concierge Agent

Typically a job would require a certain level of education.

Employers hiring for the concierge agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Computer, Education, Associates, Hospitality, Communications, Management, Tourism, General Education, Hospitality Management, Hotel Management

Skills for Concierge Agent

Desired skills for concierge agent include:

Local attractions
Brand standards and hotel property for all queries
Guest requests waiting and resolved by agents and converses and escalate with guest for an exempted waiting time
Service notes
Banks
Cinemas
Consulates
Entertainment and landmarks
Local area
Microsoft Office Software

Desired experience for concierge agent includes:

Must be able to work day and evening shifts, including holidays and weekends
Stay current and up to date with all hotel services daily VIP requests and special events
Deliver a warm and seamless arrival and departure experience, inclusive of check in and check out, cashier
Maintain cleanliness of arrival area, club house, plaza, equipment
To offer assistance to all guests in making reservations and arrangements for dining, activities and tours
Must be physically able to lift and carry heavy objects (up to 20 lbs)

Concierge Agent Examples

1

Concierge Agent Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of concierge agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concierge agent
  • Liaison for problem solving
  • Licensing support – work with licensing coordinator and agents to supply documentation and information on renewals and CE deadlines
  • Order AHS Home Warranties
  • Assist agents with navigating Instanet and Authentisign the NRT Gateway tools including CBExchange, Toolbox, InTouch, CloudCMA, CirclePix, and agent profiles on ColdwellBankerHomes.com and ColdwellBanker.com
  • To arrange bookings, reconfirmation of airline tickets
  • Answers telephones using appropriate etiquette, transfers calls to the right person or department
  • Procesess all check-outs
  • Lead changes to the Premier Agent offering as it pertains to the Concierge service, including feature launches, pilots, and other initiatives
  • Drive improvements in how Concierge connects our consumer (e.g., buyer, seller, renter) with our professionals (e.g., agent, broker, lender)
  • Work with partners in product, marketing, sales, and support to develop and implement go-to-market strategies and ensure successful launches
Qualifications for concierge agent
  • Responsible for timely employee reviews
  • Must be able to communicate orally and written in English - required
  • Must have high attention to detail - required
  • Previous guest service experience with high-profile clientele - preferred
  • Ability to work any shift including weekends and holidays
  • Ability to communicate with different audiences to convey message successfully
2

Concierge Agent Job Description

Job Description Example
Our company is growing rapidly and is looking for a concierge agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for concierge agent
  • Define, track, and communicate key metrics that help us understand how well we are meeting our goals
  • Keep key ongoing Concierge processes up and running
  • Presenting price, credit and terms in accordance with standard procedures
  • Collecting signatures for Interconnection, PPA, SPA and HOA documents processing transactions
  • Managing time effectively, meeting personal goals and working effectively with other members of the sales and management team
  • Attending team meetings concerning sales targets, forecasts and goals
  • Being prompt in your responses, day and night, including weekends
  • Having the ability to work extended hours subject to business needs
  • Assists the guests with luggage for arrival/departure
  • Escorts all the VIP's, long staying guests and return guest to the room
Qualifications for concierge agent
  • Creative thinking skills and ability to solve problems quickly
  • Previous experience in a similar environment will be an asset
  • Must possess outstanding guest service skills, including professional verbal communication skills
  • Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
  • Candidates must have a firm knowledge of concierge operations
  • Must have 1-2 years of experience as a Concierge
3

Concierge Agent Job Description

Job Description Example
Our growing company is hiring for a concierge agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for concierge agent
  • Completes the ticket reconfirmation and endorsement
  • Delivers messages,parcels,mail and newspaper effectively and undertake any othe miscellaneous errands as necessary for guest comfort and convenience
  • Raises/Lowers National Flag and/or hotel flag when required
  • Ensures that all concierge,bellman,doormen,club car drivers and runner assist each other during peak time
  • Maintains the cleanliness of luggage room,trolleys and Concierge counter
  • Maintains smooth traffice flow at lobby driveway
  • Give accurate direction and necessary information for guests and issue taxi cards
  • Any other duties and responsibilities assigned by Director of Rooms, Front office Manager, Duty Manager
  • Be environment friendly, reduce waste, recylce when possible and reuse whenver applicable
  • Following company call center policies and procedures
Qualifications for concierge agent
  • Technical expertise in the end-to-end process
  • Exceptional customer engagement skills and maintaining positive relationships with every interaction
  • Salesforce expertise and fluency
  • Ability to generate accurate forecasts to properly project market specific install & PTO time frames
  • Ability to utilize remote based employees (sales reps, office assistants, operations managers) to successfully resolve customer issues
  • Self-motivation and the ability to work independently to meet customer and organizational objectives
4

Concierge Agent Job Description

Job Description Example
Our company is looking to fill the role of concierge agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concierge agent
  • Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence
  • Implements "Operation Elevation" when appropriate and oversees follow through
  • Ability to handle high call volumes while delivering exceptional service
  • Remove any obstacles to Agent satisfaction with and usage of Concierge Desk
  • Establish, measure, and report on key performance metrics, including satisfaction, escalation rates, resolution times, complaint rates, and effectiveness are measured and exceeded
  • Continuously improve the capabilities of Concierge Desk to provide additional support to Agents
  • Partner closely with a third-party supplier and Marketing, Operations, Product Support/Training, and IT functional leadership to develop best practices and share learnings
  • Define QA standards and calibration processes
  • Work with internal groups and the third party supplier to define and execute training, nesting and post implementation support
  • Engage closely with internal stakeholders to ensure quality and satisfaction metrics truly reflect the level of quality necessary to drive increased utilization of Concierge Desk services
Qualifications for concierge agent
  • Proven Customer Management Experience
  • Exceptional relationships with internal and external customers
  • A strong initiative that doesn’t require supervision to accomplish tasks
  • Excellent communication skills in English (oral and written).Fluency in any other foreign language is essential
  • Familiar with local city area (tourist destinations, events and services found)
  • Proven track of delighting customer and up-selling
5

Concierge Agent Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of concierge agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for concierge agent
  • QA Process & Standards, Results Reporting, Training, tactical innovation)
  • Co-ordinate the supply and management of daily, weekly, and monthly newspapers and magazines by 8am on the morning the paper is delivered
  • Remove and dispose of outdated newspapers and magazines following replenishment with an updated version
  • Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times
  • Coordinate the delivery of bulk deliveries such as marketing materials and adhoc, stationery items by directing external delivery representatives to applicable storage area
  • Assist with the engagement of courier services as required
  • Overall ability to be cross-trained in both reception desk and locker room duties as determined
  • Managing homebuilder relationships
  • Standing and greeting/ provide support for guests, visitors and employees ​
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, and lobby coverage
Qualifications for concierge agent
  • Candidates must speak, read and write Arabic being fluent in English
  • Diploma or degree holder in Hotel Management
  • Minimum two years’ experience as a Concierge or in a related position
  • Extensive knowledge of Downtown Phoenix, the Greater Phoenix Metropolitan area and Arizona destinations and landmarks required
  • Ability to stand for extended amounts of time
  • Must have basic knowledge of Microsoft Word and Excel

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