Concierge Supervisor Job Description
Concierge supervisor
provides information on local restaurants and services, events, shops, attractions, activities, tours, travel routes and transportation schedules.
Concierge Supervisor Duties & Responsibilities
To write an effective concierge supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included concierge supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Supervises the team that maintains guest relationships with our Brigham Collection guests by providing assistance and training in corresponding with guests in advance of stay, asking if they would like assistance in obtaining additions to their itineraries, being able to discuss the adventures, community information, activities, events, , so that a guest would choose to take additional services that would add revenue opportunities that do not currently exist
Acts as a “first contact” by responding to guest complaints, conducts research to develop the most effective solutions and negotiates results prior to escalating to the Activities Coordinator, Manager or MOD
Assists Manager and Activities Coordinator with various administrative duties including but not limited to
Distributes printed materials such as brochures of local attractions
Ensure constant enough supply and availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, which may be handed over to guests
Manage the process and assist agents and guests with concierge services such as booking of shows, tours, restaurant reservations
Greets customers immediately with a friendly and sincere welcome in person and by phone
Trains, supervises and disciplines concierge staff while ensuring agents are at their stations, logged onto their computers and phones and ready to assist guests
Coordinate effective use of personnel, supplies, equipment and facilities
Ensure assistance with the Guest Services that all luggage, messages, parcels, are handled, delivered, retrieved or stored efficiently
Concierge Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Concierge Supervisor
List any licenses or certifications required by the position: CPR, CPI, WHMIS
Education for Concierge Supervisor
Typically a job would require a certain level of education.
Employers hiring for the concierge supervisor job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Education, Business, Communication, Journalism, Hotel and Restaurant Management, Graduate, Business/Administration, Leadership, Event Management
Skills for Concierge Supervisor
Desired skills for concierge supervisor include:
Activities
Attractions
Events
San Francisco and Bay Area history
Internet
Microsoft Office
Comply with all departmental policies
Service procedures and standards
Social media platforms
Arrivals/departures
Desired experience for concierge supervisor includes:
Bachelors degree in Communication, Journalism or Business
Three years management experience, preferably in a sales or customer service environment
Two years experience in a spa supervisory role preferred
Word, Excel, Outlook preferred
Must be legally eligible to work in China
Curious and consultative
Concierge Supervisor Examples
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Concierge Supervisor Job Description
Job Description Example
Our growing company is looking for a concierge supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concierge supervisor
- Assist in creating and implementing an on going training program that will include experiencing Resort dining outlets and activities
- Remain aware of resort dining schedules, events, and be sure staff is kept up to date on all pertinent information
- Develop and maintain ongoing training and team building activities
- Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements
- Promotes an overall enjoyable dining experience
- Exhibits exceptional communications skills and ability to get along well with others
- Makes special occasion arrangements for guests
- Demonstrates knowledge of emergency safety procedures
- Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire
- Maintaining the details of guest profile
Qualifications for concierge supervisor
- Own a problem as if it’s your own – own the outcome
- Identify repeater guest, VIP and update the profile
- Work closely with Reservations, GRO, Reception and Club Millesime
- Identify and eliminate duplicate profiles identify guests with misspelled or mismatched profiles
- Assist the overall hotel sales by generating repeat business and ensuring data is inputted back into the system
- Enable the hotel to provide personalized guest service by contacting guests prior to arrival to determine if they have any special needs or preferences and reconfirm or obtain reservation details such as arrival time, or any special requests
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Concierge Supervisor Job Description
Job Description Example
Our innovative and growing company is looking for a concierge supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for concierge supervisor
- Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes
- The Concierge is responsible for overseeing the service aspects of the cases throughout the case lifecycle (pre- and post-sale)
- Case management of HNW applications – perform screening of applications and report updates
- Ensure proper filing and archival of all the HNW documents received
- Handle underwriting response to & from Channel or New Business team
- Work closely with Channel relating to HNW applications
- Create schedules and allocate responsibilities to deliver agreed service standards and turnaround time for email and telephone enquiries from the Channel
- Liaise with New Business team to ensure that HNW applications are incepted on the date of premium receipt with the final underwriting offer from the reinsurer
- Follow up with the Channels on outstanding requirement from Client Services and / or Claims on inforce HNW policies
- Assist with any plans or arrangements the guest intends to make during their stayAssist guests regarding hotel facilities in an informative and helpful way
Qualifications for concierge supervisor
- Experience in Reservations or Front Office in 5 stars hotel at least 1 (one) year
- Experience in Opera Property Management System
- Must be able to speak, read, write and understand the primary language and English
- Must possess good communication in local language and English
- Must be able to operate Opera (Property Management System)
- Knowledge of all communications related equipment including telephone console
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Concierge Supervisor Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of concierge supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concierge supervisor
- Increase guest satisfaction and ensure service recovery by listening to, speaking with and researching all areas of guest concern, using judgment to resolve guest issues
- Resolve specific guest issues concerning billing by taking phone calls from guests with questions about their accounts then explaining and/or researching to correct any errors
- Maintain rapport with other department by keeping lines of communication open with housekeeping and maintenance services, marketing, reservations, group sales and other departments as necessary
- Maintain professional knowledge by attending educational workshop and meetings
- Ensure proper operation of equipment by trouble- shooting and communicating with the IT department
- Creates a better guest experience and exceeding expectations by supervising the process of making it easy for the guests to move throughout the resort and community with planned itineraries and reservations
- Provides assistance to the front desk staff by answering phones and being accessible, for requests of the guests and decisions, which might need to be made in manager's absence
- Supervises a maintained checklist of daily procedures by logging all necessary information, following up with guests in house, making necessary reservations for upcoming guests, applying charges to folios and making sure all accounting practices are followed
- Provides information for the guests of the resort and makes sure all team members are trained to know where to locate information by maintaining knowledge of the resort and its operations daily, providing informational literature and dispensing information as requested by guests and staff
- Supervises a neat and orderly workstation by attending to detail, cleanliness and order of all guest service locations and supervising the whole concierge experience
Qualifications for concierge supervisor
- Degree holder with 2 to 5 years’ experience in the life insurance industry
- Familiar with relevant industry guidelines and regulatory requirements
- Ability to prioritize caseloads
- Ability to make judgment and decision making to handle exceptions
- Ability to handle fluctuating work volumes and multiple tasks within a fast paced environment
- Experience with High Net Worth and/or Takaful products will have an added advantage
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Concierge Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of concierge supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for concierge supervisor
- Meets budget expectations by supervising and approving expenditures, understanding profit associated with each guest itinerary and negotiating the best percentage of discounts off rack rates based upon number of guests participating
- Supervise staff in the absence of the department heads
- Provides staff with ongoing coaching, training, and development
- Ensuring the OPC Reservations Department provides a professional and friendly service to OPC/Guest
- Dealing with OPC/Guest, including handling complaints
- Ensure that that all company and departmental policies are being followed at all times
- Listen to calls to ensure that policies and procedures are being followed
- Ensure that wait times for calls are minimal
- Ensure that that all tours are input accurately to guarantee correct tour information
- Assist in Maintaining an adequate staff at all times
Qualifications for concierge supervisor
- Food & Beverage knowledge an asset
- Experience and thorough understanding of event sales/planning preferred
- Delegate assignments to team leads team members
- Checking and submitting tours in SAMs accurately and making sure all team members are manifesting accurately
- Regular communication with team leads, management, and at times communication with Directors and Executives as needed
- Interviewing, selecting, and training team members
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Concierge Supervisor Job Description
Job Description Example
Our growing company is hiring for a concierge supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concierge supervisor
- Rewarding performance
- Disciplining employees
- Answers questions and recommends corrective actions to address customer complaints and escalated issues
- Help set goals and objectives
- Identify areas in need of improvement
- Assist in administering of corrective action, including verbal and written coaching, written disciplinary warnings and termination
- Other functions may be assigned as needed
- Provide overall supervision to Concierge
- Handle guests’ luggage transportation and storage with care and efficiency
- Welcome and greet guests and handle their enquiries
Qualifications for concierge supervisor
- 6 months to 1 year in leadership role
- A service excellence and relationship management role model with strong leadership skills
- Provide delivery service to guests and internal departments
- Minimum 2 years related hotel experience and preferable in Concierge
- Vocational training in hotel front office operations is preferable but not essential
- Guest service oriented and good communication skills