Spa Concierge Job Description
Spa concierge
provides training for Spa Soft, Joya Spa rituals for the perfect tour, and general guest service standards.
Spa Concierge Duties & Responsibilities
To write an effective spa concierge job description, begin by listing detailed duties, responsibilities and expectations. We have included spa concierge job description templates that you can modify and use.
Sample responsibilities for this position include:
Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
Accurately process all billing and posting for spa services, classes, gift cards, gratuities and other
Ensure guests who purchase spa packages understand and utilize spa credits during their resort stay
Advises Retail and Inventory Specialist when low in retail products(s) communicates guest product requests for new items
In addition to specific job requirements, cast members may also be called upon to assist in other departments
Ensures that both the Spa Asst
Provide the Spa management team with feedback on guest response to our service line (fitness activities, recreational programs, body treatments, ) thereby actively creating the best possible spa menu for our guests
Replenish guest amenities and towels as necessary to include juice bar and lounge area and locker room
Demonstrates proactive leadership qualities in both the daily operation of the Spa/Salon in long-term visioning
Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience
Spa Concierge Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Spa Concierge
List any licenses or certifications required by the position: CPR, HIPAA
Education for Spa Concierge
Typically a job would require a certain level of education.
Employers hiring for the spa concierge job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Hospitality, Business, Education, General Education, Management, Tourism, Hospitality Management, Computer, Japanese, Computers
Skills for Spa Concierge
Desired skills for spa concierge include:
Promotions
Comply with all departmental policies/service procedures/standards
Correct maintenance and use of equipment
Packages
Retail products presently offered by the spa
Spa Services
Spa treatments
Summit County area
Excel
Outlook
Desired experience for spa concierge includes:
The ability to do a soft “link sell” and “up-sell” so the guests will buy more products for their “home spa” experience
Secretarial skills desired, , typing, filing
One year work experience in a related field (spa, hospitality, medical, salon)
Must be able to communicate by phone
High school plus minimum one year of relevant spa or retail experience or a combination of education and experience from which comparable knowledge and skills are preferred
Ability to work a flexible schedule that can include nights, holiday and weekends
Spa Concierge Examples
1
Spa Concierge Job Description
Job Description Example
Our company is growing rapidly and is looking for a spa concierge. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for spa concierge
- Be knowledgeable in Spa Therapy
- Work with related hotel departments to ensure efficiency in meeting guest needs
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
- Booking, changing or canceling spa appointments and programs accurately
- Handling all POS (Point of Sale) processing to check Guests in and out
- Processing gratuities
- Offering assistance to Guests for all spa, fitness and wellness needs
- Accurately schedule all spa and salon reservations, changes, cancellations in Spa Soft
- Instructs guests where they may change and/or dress for treatments and experiences
- Maintain all guest lounge and deck areas in neat condition
Qualifications for spa concierge
- Experience in Spa/Salon scheduling with a strong customer service background preferred
- High school plus minimum one year of relevant spa or retail experience preferred
- Receive and deliver food and beverage orders in all FB areas
- Collect payment and ensure proper settlement of checks
- Participate in plate-up/presentation of select food and beverage items as trained
- Be able to describe beer, wine and liquor options on the hotel alcoholic beverage list to sell to guests and respond to guest inquiries
2
Spa Concierge Job Description
Job Description Example
Our growing company is looking for a spa concierge. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for spa concierge
- To maintain to highest standards of cleanliness, neatness and organization
- To be cross-trained in some of the reception desk duties such as conduction tours, understanding the spa software
- Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests
- Generate a minimum of $25 per day in retail product sales
- Schedule flexibility is needed to 3 to 4 shifts per week
- Check in / out spa guests
- Follow all accounting procedures
- Work as a team with front desk concierges, back of spa therapists and other departments
- Provide clerical and administrative support to the Spa Management Team with an emphasis of achieving departmental goals
- Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction
Qualifications for spa concierge
- Set trays and tables to standards
- Perform opening and closing duties and side-work according to station rotation assignment and established checklist
- Breakdown trays of soiled dishes and linen according to established standards
- Bus all tables removing soiled dishes during service and throughout the shift
- Prepare and submit required shift closing reports in a timely manner
- Be fully competent in the operation of the P.O.S system
3
Spa Concierge Job Description
Job Description Example
Our innovative and growing company is looking for a spa concierge. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for spa concierge
- Maintain a positive manner towards co-workers and the job being performed
- Report to work on time in a properly cleaned and pressed uniform
- Adhere to a professional relationship with clients of The Spa
- Play an integral role in completing inventories and maintaining supply levels
- Maintain organization and cleanliness of the Spa’s back of house areas
- Ensure spa marketing materials and all guest facing signs are properly displayed
- Utilize various reports to create necessary guest profile alerts
- Guarantee current contact information is available for all spa associates
- Maintain general organization and database of spa consultation forms/client information
- Ensure maintenance and repair log items are reported to and completed by Engineering
Qualifications for spa concierge
- Respond to guest complaints independently and in a timely manner
- Know available brochures and way-finding documents at the Front Desk and provide to guests on request
- Be aware of daily Hotel functions and their location in the hotel in order to assist and direct guests
- Know all emergency procedures and be able to assist and/or respond accordingly
- Must have working knowledge of cocktails commonly requested in hotels
- One year work experience in a related field (spa, hospitality, medical, salon, retail)
4
Spa Concierge Job Description
Job Description Example
Our growing company is looking to fill the role of spa concierge. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for spa concierge
- Collect and properly distribute items from the Spa’s department mailbox
- Answers incoming telephone calls within three rings
- Serve as the Spa’s direct contact for Barton Creek Club members
- Perform other tasks as assigned by the spa management team
- Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests
- Assist other departments whenever necessary (and available)
- Attend all training sessions, learning new techniques to be used in the performance of the job
- Attend necessary staff meetings
- Clock in and out at every shift
- Promote Spa, Hotel and Club affiliates and services
Qualifications for spa concierge
- Be able to prepare and serve Liquor, Cocktails, Wine and Beer in line with Tips guidelines and to guest specifications
- Effective communication skills (verbal and written) and ability to demonstrate excellent phone etiquette
- Post Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting
- Willing to work shifts and varied days off on occasion
- Minimum 12 months experience in a similar role, preferably including 5 star experience and/or luxury brand customer service
- Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa
5
Spa Concierge Job Description
Job Description Example
Our growing company is looking to fill the role of spa concierge. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for spa concierge
- Must maintain client and spa business confidentiality/privacy at all times
- Schedule flexibility is needed to work 2 to 3 days per week
- Greet guests and offers assistance and/or instruction in the use of the Spa facilities
- Understand and promote Spa menu and services
- Maintain cash bank
- Perform booking services via Spa software and navigate hotel software such as LMS
- Maintain Spa retail space and keep in attractive condition
- Maintain par stock levels for Spa retail and reception supplies
- Report any safety hazards to supervisor
- Provide exceptional service to guest that differentiates us from the competition
Qualifications for spa concierge
- Minimum 6 months guest service experience required, preferably in a hotel or spa environment
- Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required
- Should be detail oriented with above average organizational skills
- Must be able to work independently, while also following set policies and procedures
- Must be able to deal with people in a professional manner under pressure
- Must be able to perform some strenuous physical labor (lifting boxes)