Assistant Spa Manager Job Description

Assistant Spa Manager Job Description

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Assistant spa manager provides an offsite reference point for spa in high traffic areas of the hotel to increase spa awareness by giving mini hand massages, offering a cold towel and providing guests in the lobby with a spa menu.

Assistant Spa Manager Duties & Responsibilities

To write an effective assistant spa manager job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant spa manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow up, feedback and concerns
Resolves and processes discrepancies on a daily basis, as necessary to include but not limited to cash gratuity distribution, cash till drops, till reconciliation
Oversee and ensure the smooth day-to-day running of the Spa
Assists Manager with administrative duties
Conduct monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for
Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives
Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards
Assumes training responsibilities when required
Builds and maintains guest rapport throughout service
Remains calm, composed and in control even in unusual situations

Assistant Spa Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Assistant Spa Manager

List any licenses or certifications required by the position: CPR, AED

Education for Assistant Spa Manager

Typically a job would require a certain level of education.

Employers hiring for the assistant spa manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Management, Hospitality, Tourism, Marketing, Hotel Management, Hotel and Restaurant Management, Business/Administration, Business, Education, Recreation

Skills for Assistant Spa Manager

Desired skills for assistant spa manager include:

"Spa Soft" software
Competitors
Pricing
Product offering
Specific functional area to conduct
Products
Spa services
General health and sanitation codes
Microsoft Office
Principles and processes for providing customer and personal services

Desired experience for assistant spa manager includes:

University graduate of business, hotel and restaurant management, life sciences, physiology, sports science, tourism or leisure studies
With progressive experience in fitness center and spa operations gained over the last 5 years in a 5 star luxury property, 2 years of which would have been spent as Assistant Manager- Fitness Center and Spa
DOH Licensed Therapist and a certified TESDA Trainer for Massage Therapy NC II are an advantage
Instructs colleagues on specific safe work practices
To quickly assess guests needs and flexes styles appropriately
Projects a positive, professional and friendly image to the guests and colleagues

Assistant Spa Manager Examples

1

Assistant Spa Manager Job Description

Job Description Example
Our growing company is looking for an assistant spa manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for assistant spa manager
  • Schedules colleagues in accordance with labor standards and business levels and appropriately control labor costs
  • Communicate to Chef and F&B Director all deviations from standard portion size and method of preparation
  • To ensure that all colleagues report for duty punctually wearing the correct uniform/ attire, name badge at all times in accordance with the department and hotel grooming standards
  • To ensure that all colleagues provide a friendly, courteous and professional service at all times
  • To assist in the training of colleagues ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner
  • To supervise the colleagues within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Departmental Operations Manual
  • To ensure that all colleagues have an understanding of and adhere to the Hotel regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
  • To comply with local legislation, be conversant, and act in accordance with any such matters relating to the department
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guests service needs
  • To attend training and meetings as required
Qualifications for assistant spa manager
  • To ensure that the Department operational budget is strictly adhered to, that all costs are controlled, and expenditure approved
  • To conduct and contribute to regular departmental communication meetings ensuring objectives are reviewed and results monitored and minutes recoded
  • To ensure rotas are posted and timesheets are submitted on time
  • To ensure all colleagues are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/ hotel policies and procedures
  • To ensure that all rooms have a programme for being thoroughly cleaned-spring clean programmes
  • To check all the cleaning of rooms is at a high standard
2

Assistant Spa Manager Job Description

Job Description Example
Our growing company is hiring for an assistant spa manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for assistant spa manager
  • Conduct interviews with news and magazine media appearing and speaking in television interviews
  • Keep accurate and up-to-date records and statistics on the Spa of Spa employees
  • Have a thorough knowledge of all types of food functions
  • To follow and ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security
  • To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual
  • Achieving all personal membership and retail sales goals
  • Assisting Owners / Clinic Manager with other duties
  • Review with Clinic Owner observed personnel and document performance of individual Sales Associates
  • Covering shifts for sick employees, as needed
  • Assist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets net movement
Qualifications for assistant spa manager
  • Degree / Diploma in Massage Therapy
  • Holds diploma / certificate in related industry desirable
  • Excellent Communication & Guest Relations Skills
  • Excellent customer service and Health Club related skills
  • Minimum two to four years work experience in a Spa of a hotel or High Quality Spa with good standards
  • Essential prerequisite is experience in Health Club or Spa
3

Assistant Spa Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of assistant spa manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for assistant spa manager
  • Minimum of two years Spa supervisory/management experience
  • Manage day-to-day clinic operations, maintaining efficient clinic and provider schedule
  • Optimize and sustain patient scheduling, ensure appointments are scheduled efficiently and for maximum production
  • Increase profitability and improve patient flow through implementation of appointment reminder schedule, including confirmation phone calls, emails and text messages
  • Serve as primary contact for all new prospect patient online inquiries, provide proper inquiry follow-up
  • Develop and implement online inquiry follow-up policy & procedure, designate appropriate follow-up schedule and create follow-up email templates
  • Responsible complete and accurate electronic documentation of patient information and facilitate tracking through practice management software to ensure thorough patient follow-up
  • Generate post consultation and treatment thank you letters
  • Manage patient retention and promote referrals through facilitating patient referral program
  • Manage front office staff and initiate the development of patient care coordination policy & procedure, including the development of phone skills training and reinforce the highest of standards in "customer service" based patient care
Qualifications for assistant spa manager
  • Minimum three to four years work experience in a Spa of a hotel or High Quality Spa with good standards
  • At least 2 years of previous management or supervisory experience
  • Must be trained in Rio or Spa Soft booking system
  • Must have two years experience working in Spa Management or Hotel Management
  • The Spa Assistant Manager assists in providing the leadership and daily management of the Spa Department, with a hands on approach to operations, both front of house and administrative
  • The ideal Spa Assistant Manager candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service
4

Assistant Spa Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an assistant spa manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for assistant spa manager
  • Serve as primary contact between front office staff, providers and management staff
  • Direct weekly meetings with front office staff to review clinic schedule efficiency and practice goals, delegate projects and provide support to project goals
  • Assist Office Manager in managing financial operations and revenue goals
  • Monitor practice performance, review weekly, monthly and quarterly financial reporting with Office Manager
  • Assist Office Manager in bi-weekly meetings with individual provider staff to review financial benchmarks reports, revenue goals, marketing and efforts focused on business growth and development
  • Assist Office Manager in maintaining EMR system and administration
  • Assist Office Manager in maintaining HIPAA and WA State health department compliancy
  • Support the practice's mission, vision, values and goals by upholding practice policy & procedure
  • Recommend and initiate the development and implementation of new policy & procedure
  • Serve as primary liaison between patients, providers and management staff to expedite problem resolution
Qualifications for assistant spa manager
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and
  • Minimum of 2 years experience as asset
  • Aesthetician and/or Massage Therapist
  • You must have 3 years of sales and customer experience in retail, salon, massage, hotel, cosmetology or similar
  • You must have 1-2 years of leadership experience
  • You must have excellent computer skills
5

Assistant Spa Manager Job Description

Job Description Example
Our company is looking for an assistant spa manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for assistant spa manager
  • Maintain constant contact with providers and support staff to maintain positive moral
  • Assist Office Manager and Medical Director in administrative tasks and projects as needed
  • Assists the Medical Spa Manager in overseeing the operations of the Medical Spa
  • Oversees operation of all service providers and acts as the first point of contact for all provider issues, feedback and concerns when the Medical Spa manager is absent
  • Meets with the Medical Spa manager weekly and communicates regularly efficiently on all operational issues
  • Shares responsibility for the success of the Medical Spa and analyzes P& L monthly identifying adjustments, discrepancies or errors
  • Assists when needed in recruiting, interviewing and selecting cast members to fill positions
  • Serves as primary contact for all new prospect patient online inquiries, provide proper follow-up care
  • Assist in developing yearly educational calendar and developing, coordinate and delivering training classes in conjunction with Medical Spa manager
  • Provides training for new provider cast members, including on-boarding & off-boarding with patient care and Nextech training
Qualifications for assistant spa manager
  • Minimum of 2 years of management, sales, customer service and/or marketing experience in the spa/service/retail industry
  • Diploma / certificate in beauty / spa therapy from an accredited institute with a minimum of one year course duration
  • Minimum of 500 training hours
  • CIDESCO, CIBTAC, ITEC or equivalent is preferred
  • At least 2 years’ experience post qualification, working in a similar role in a 5-star hospitality environment preferred
  • Due to restricted regulation of the Immigration Laws and Indonesian Manpower Department, this position is open for Indonesian nation only

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