Spa Supervisor Job Description

Spa Supervisor Job Description

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Spa supervisor provides current and detailed descriptions of spa & fitness services; know current fitness class schedule, current packages, facility features and hours of operation.

Spa Supervisor Duties & Responsibilities

To write an effective spa supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included spa supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Accountable for assisting the Store Manager with controllable costs in store
Keep appropriate par stock on all inventories goods
Maintains good relationships with colleagues and contributes to team spirit
Interacts with other departments to provide additional or specialized guest services
At the end of each shift, generates needed sales reports as per audit/accounting requirements
Assist in the implementation of 12-month public relations program, calendar of events, media
Monitor general quality of work
Verity accuracy of DNR rooms in accordance with hotel procedures
Provide feedback on staff performance to Director of Housekeeping
Document pertinent information in the departmental logbook and/or guest incident action forms

Spa Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Spa Supervisor

List any licenses or certifications required by the position: CPR, CA

Education for Spa Supervisor

Typically a job would require a certain level of education.

Employers hiring for the spa supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Hospitality, Management, General Education, Business, Culinary, Education, Communication, Business/Management, Graduate, Leadership

Skills for Spa Supervisor

Desired skills for spa supervisor include:

Comply with all departmental policies/service procedures/standards
Spa services
Facets of the hotel and to work effectively with other departments as a team
Hours of operation
Packages and programs
Spa offerings: services
Access and Power Point and Microsoft Project
Assisting with developing new programs and making improvements
Credential requirements and best practices
Current industry trends

Desired experience for spa supervisor includes:

Be upbeat, have fun and the ultimate team player
2-3 years leadership experience in a supervisory or management role required
Must be able to communicate effectively to team and guests
Able to diffuse guest related issues in a timely manner
Experience in spa environment preferred but not required
SpaSoft experience highly recommended but not necessary

Spa Supervisor Examples

1

Spa Supervisor Job Description

Job Description Example
Our growing company is looking to fill the role of spa supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for spa supervisor
  • Answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork
  • Responsible for operational duties related to spa retail
  • Train Spa staff by making sure staff has knowledge of product on the floor, coordinating with vendors/designers who can provide training and sales support, and coordinate with buying team to provide support in this area
  • Merchandising and maintenance of neat and orderly retail displays
  • Coordination of vendor set up, purchasing, and receiving as it pertains to the retail operation
  • Sourcing Product when applicable
  • Coordinating with buying team by provide sales information and guest feedback and partnering with buyers on trunk shows, promotions or sales contests for staff
  • Implementing new procedures for Spa Coordinators and Spa Attendants in order to improve productivity and service delivery in regards to the retail operation
  • Monitoring Spa Coordinator and Spa Attendant performance and providing feedback
  • Monitoring the guest areas of spa to ensure that the front desk, spa lounge, locker areas, and fitness facilities are at all times neat, orderly, and well stocked
Qualifications for spa supervisor
  • Work towards Coupa training
  • Diploma in Business Management
  • Minimum of 2 years experience in management or supervisory position in a spa or related field
  • Experience and education in one of the spa disciplines of fitness or therapy a significant asset
  • At least 2 years of Spa and Salon experience
  • Ability to multi-task in various situations and prioritize
2

Spa Supervisor Job Description

Job Description Example
Our company is growing rapidly and is hiring for a spa supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for spa supervisor
  • Completing as-needed special tasks deemed necessary by Spa Management in a timely manner
  • The ability to help in the process of interviewing and selecting job applicants supervise, discipline and give performance evaluations for your departments employees
  • The ability to schedule staff and complete payroll records in accordance with budgeted guidelines
  • The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation
  • Work daily shifts in the Spa Front Desk, Spa Concierge and/or Spa Reservations
  • Ensure the overall smooth daily operation of the guest check in process at the Spa Front Desk and total overall guest experience
  • Develop, abide by and enforce standard operating procedures for Spa Front Desk, Spa Reservation and Spa Concierge staff
  • Leadership of all Spa Experience Coordinators
  • Maintain Spa cleanliness and organization in the front and back of house by reporting to appropriate persons on a timely basis
  • Assist in the development of weekly schedules for the Spa Experience Coordinators, (Spa Reservations, Spa Concierge and Spa Front Desk staffing.)
Qualifications for spa supervisor
  • Working knowledge of Microsoft Office, Internet, and various office equipment
  • Participate in regular staff meetings keep employees informed of hotel policies and changes ways to increase sales and service
  • Team spirit • Well organised • Autonomous
  • Supervise all aspects of Cielo Spa, health club, sales, members, and staff
  • Previous experience in a Front Office and/or retail, in a supervisory capacity preferred
  • Strong leadership skills, able to lead employees to achieve the department’s vision and goals
3

Spa Supervisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of spa supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for spa supervisor
  • Assist with handling payroll duties with accuracy adhering to timelines
  • As a Spa Supervisor, you will assist the Spa Manager in overseeing
  • Responsible for overseeing the proper training, implementation, and set up for all spa front of house guest areas
  • Must provide assistance as the spa opens and continue to support the service staff once the spa is in operation
  • Will work to maintain excellent guest and vendor relationships for the spa and will uphold brand standards for services, products, protocols, and front of house staff support
  • They will also be responsible for ongoing training, support of linen and product inventory,and control procedures, quality control, site inspections, and future development according to the The Spa Standard Operating Procedures
  • Support in the hiring, training and managing of front of house staff to be accountable for their actions and to be conversant in the business objectives
  • Monitor activities and issues daily and shift by shift
  • The effective Spa Areas Supervisor will resolve guest challenges with helpful solutions and a bit of imagination, while being mindful of delivering consistent service
  • Set the example by using proper etiquette and professionalism at all times
Qualifications for spa supervisor
  • Graduate of Hotel Management or Hospitality program and spa work experience a definite asset
  • Strong organizational skills and ability to prioritize in a fast paced environment
  • At least two years of experience in retail management/supervision, including merchandising required
  • Previous hotel and computer knowledge preferred
  • Flexible schedule, Spa is open from 6am-9pm and would include working weekends & holidays
  • Must have minimum one year experience in a hotel, resort and/or spa environment
4

Spa Supervisor Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of spa supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for spa supervisor
  • Analyze the invoicing process to make it easier for staff to generate accurate invoices
  • Improve current procedures to make them more efficient for staff and departments across campus
  • Oversee and recommend improvements to the billing process for amounts due on all non-LOC awards
  • Provide regular reporting and analysis to CCO management on the status of unbilled expenses, aging of invoices, collections efforts, and overall unit performance
  • Establish benchmarks/metrics by different payment types through the collection and analysis of aging and various reports
  • Review and assist staff to review contracts and agreements for billing terms, billing and payment schedules, special billing requirements, compliance issues and assures that bills are prepared in compliance with contract budget, cost requirements and restrictions
  • Work with staff to maintain minimum balances in Accounts Receivables less than 150 days and Uniblled AR (UAR) account codes
  • Monitor the progress of projects with non-standard payment types
  • Analyze delinquent payments and discrepancies
  • Responsible for accounts receivable and collection for invoices less than 150 days old
Qualifications for spa supervisor
  • Minimum 2 years spa experience working in a customer orientated environment required
  • Must be flexible and cooperative
  • 1 year supervisory experience in a resort spa preferred
  • Two years in a Spa or Salon a major hotel/resort complex
  • Has 2 to 3 years of relevant experience in the Spa in a luxury hotel
  • Possesses beautician, aesthetician and or therapist certification
5

Spa Supervisor Job Description

Job Description Example
Our innovative and growing company is hiring for a spa supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for spa supervisor
  • Responsible for developing and maintaining all necessary forms and templates needed to prepare the work papers and invoices for payment
  • Assists the director/manage in overseeing all pool/recreation operations, including activities, service, food and beverage and cleanliness and functionality of facilities
  • The Spa Supervisor assists in creating Spa Menus and a tasteful environment, is aware of current market trends and is able to sell Spa Retail in a creative and successful manner
  • Personally handle guest complaints - follow-up with the guest to ensure that the problem was resolved to their satisfaction
  • Assist in creating a strong marketing brand and sales techniques that builds and drives business
  • Coordinate the deliverance of all recreational guest services
  • Take responsibility for guest inquiries/problems
  • Insuring Therapist and other employees are compliant with City of Newport Beach Municipal Code, State Licenses and Permit to operate a Spa / Salon business
  • Properly educate guests in regards to services and products offered
  • Maintain a co-operative team attitude with co-workers
Qualifications for spa supervisor
  • Possesses excellent computer skills, working knowledge of PMS like Spa Soft, Opera and Training Skills
  • Highly organized, ability to multi-task and take initiative
  • Ability to work well within a team and also independently with minimal supervision
  • Ability to effectively and consistently develop the supporting staff
  • Ability to respond to guest concerns with urgency and professionalism
  • Minimum 2 years spa experience working in a customer orientated environment

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