Ticketing Agent Job Description

Ticketing Agent Job Description

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Ticketing agent provides feedback regarding system/procedure enhancements with regards to the reservation, B2C system bookings, cancellation and refunds, FAM itinerary etc.

Ticketing Agent Duties & Responsibilities

To write an effective ticketing agent job description, begin by listing detailed duties, responsibilities and expectations. We have included ticketing agent job description templates that you can modify and use.

Sample responsibilities for this position include:

You must also have a fair knowledge of World Geography, excellent English Language communication skills - spoken/written, the ability to delegate work, set clear direction and manage workflow
Extensive knowledge of ArchTics, Outbox and NLIVEN ticketing software
Ability to handle high volume of customer interaction while delivering exceptional service
Professionally assist and follow through with resolution of guest complaints
Sell tickets, season passes, lessons
Assist in the resolution of all guest complaints
Fluency in Arabic would be an advantage
Exceptional processing of tickets, be it new issues, refunds or exchanges, including all calculations
Supervising internal ticketing operations, including staff
Providing world-class phone and email customer service to our diverse clientele, from patrons needing assistance with web bookings to concierge desks purchasing tickets for their guests

Ticketing Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Ticketing Agent

List any licenses or certifications required by the position: IATA

Education for Ticketing Agent

Typically a job would require a certain level of education.

Employers hiring for the ticketing agent job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Geography, Supervision, Hospitality, Arabic, English, Sound, Computer, Leadership, Education, Tourism

Skills for Ticketing Agent

Desired skills for ticketing agent include:

Computer Reservation System –AMADEUS
Special rates / offers and promotions
IATA standard reservation/ticketing procedures
World geography and have proven experience with the Amadeus reservation system
GDS systems: Amadeus
Ability to delegate work
Amadeus with proficiency in Microsoft Office also
Apollo
ArchTics
Computerized Reservation System

Desired experience for ticketing agent includes:

E-commerce, OTA experience a plus
A relevant tertiary, Trade or vocational qualification
A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
Strong experience of working within a ticketing environment
Experience of working in a fast paced customer service environment
Proven ability to manage Sales with due regards to the revenue

Ticketing Agent Examples

1

Ticketing Agent Job Description

Job Description Example
Our company is looking to fill the role of ticketing agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ticketing agent
  • Ensuring consistency in customer service
  • Training ticket agents
  • Updating the Ticketing Operations Manual
  • Collaborating with partner box office managers on all operational issues, including refunds, promotional builds, discrepancies and troubleshooting
  • Monitoring systems for irregular ticket booking behavior
  • All other duties as assigned by the Ticketing Supervisor and the Director of Revenue Management and Ticketing, Resident Shows Division
  • A high-school or vocational-school diploma
  • 2-3 years of relevant experience in a box office or call center, including experience supervising staff
  • Excellent organizational skills and strong team player qualities
  • The ability to work variable shifts between 11 a.m
Qualifications for ticketing agent
  • Passion for delivering customer service
  • Proven ability to resolve problems to the full satisfaction of the customer
  • Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
  • Passion for delivering the exceptional customer focus
  • Able to converse in Arabic would be an advantage
  • You must be willing to work shifts
2

Ticketing Agent Job Description

Job Description Example
Our company is growing rapidly and is hiring for a ticketing agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for ticketing agent
  • Basic sales skills to close and convert booking opportunities when rebooking customers with suspended bookings
  • Booking and issuing tickets
  • Monitoring in-time tickets delivery with reps, Atlas loading
  • Covering the Transfers and Excursions Executive day off
  • Covering all cashier needs (cash flow, local suppliers cash payments, guides/escorts receipts)
  • Liaising with the Head Office Accounting Department, covering receptionist duties (answering calls, handling co-mail, monitoring supplies orders)
  • Issue all tickets that automation does not for the corporate department, on sites, and branch locations as determined
  • Process all International tickets, including Concur International tickets, applying proper commission(s)
  • Administer all ticket exchanges that cannot be completed by an automated process
  • Process salvage tickets as requested
Qualifications for ticketing agent
  • You must have experience working with Amadeus
  • A high school qualification
  • Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue ensuring every opportunity to sell is taken
  • You must be able to speak Spanish
  • It would be advantageous to have check-in, baggage and ramp experience
  • Minimum of 3 years job related experience
3

Ticketing Agent Job Description

Job Description Example
Our company is searching for experienced candidates for the position of ticketing agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for ticketing agent
  • Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
  • Assist with testing new ticketing automation as needed
  • Assist agents with shopping for lower airfares particularly international
  • Manually store fares that error out through the automation process, as necessary
  • Be aware of all debit memos received and initiate processes to minimize them (receive the wrong commission, airlines send a debt memo and charge fee)
  • Monitor applicable queues and take action depending on reason, refunds, voids
  • Quality control all international tickets issued overnight for correct commissions, lowest fare, applicable discounts
  • Update applicable resource material (commissions)
  • Process voids and refunds for on-sites
  • Identify trends to improve processes
Qualifications for ticketing agent
  • 2 years working experience in Arline/travel industry or customer related position
  • Fluency in Bulgarian and English
  • Experience with ticketing and desktop booking systems
  • International and domestic rate, tariff and commission knowledge
  • Excellent problem resolution skills with the ability to identify and resolve discrepancies
  • Effective organizational skills and written and oral communication skills
4

Ticketing Agent Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of ticketing agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticketing agent
  • Re-transmit tickets/service fees when requested by accounting
  • Maintain resource material on ticketing, faring, commissions, on SharePoint
  • Issue airline tickets
  • Process exchanges and refunds
  • Send out E-ticket receipts and invoices
  • Collaborate with third-party wholesalers and PSS team to create a positive arrival experience for guests
  • Establish a professional and responsive relationship with internal and external sales partners
  • Have comprehensive understanding of all products, service initiatives and sales processes
  • Facilitate sales
  • Uphold training initiatives and best practices of ATS offices company-wide
Qualifications for ticketing agent
  • Ability to respond to customer inquiries and interact with individuals
  • Detailed oriented as demonstrated by minimal errors both monetary and QC
  • Proficiency with MS Office programs, Outlook, Word, Excel
  • Adept at manually storing fares
  • Detailed knowledge of airlines fares, routes, rules and restrictions
  • Arranging reservations and routing using timetable, airlines manuals, reference guides, and tariff book
5

Ticketing Agent Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of ticketing agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for ticketing agent
  • Package and deliver tickets to select properties
  • Coordinate with multiple departments and vendors to answer operational questions and meet the needs of our guests
  • Assisting other departments with projects and responsibilities as they arise such as PSS fulfillment needs
  • Staying up to date on all products, policies and operations in order to provide the highest level of guest service at all times
  • Understand and know how to handle different types of parkers
  • Understand the surroundings and building area in order to answer questions
  • Complete the daily report
  • Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur
  • Answer customer service questions concerning parking and answer general customer
  • Field additional duties if they are assigned
Qualifications for ticketing agent
  • Processing reservations made by phone and e-mail
  • Issuing tickets and quoting correct fare to passengers
  • Showing dedication and commitment to handle telephone calls and passengers whilst at all times carefully following procedures and regulations in order to achieve the highest possible quality of reservations and ticketing service
  • Advising of changes in flight plan or to cancel or confirm reservation
  • Handling customer requirements and requests efficiently
  • Fluency in Macedonian and English

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