Agent, Customer Service Job Description

Agent, Customer Service Job Description

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Agent, customer service provides basic one-on-one training to users on Microsoft Office products and other standard software applications.

Agent, Customer Service Duties & Responsibilities

To write an effective agent, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included agent, customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Billing for all services provided to customer
Effectively use of all the tools available including in house logging systems and information databases, Microsoft Office tools and the Internet
Successfully contribute to BBC Audience Services attaining an 85% Customer Satisfaction score as carried out by ICM
Provide timely follow up on all customer inquiries
Assist with additional special projects as needed
This includes gathering and preparing data for other departments
Serve as mediator between the customer and all other internal support functions to assist in the resolution of issues related to the order-to-cash process
Other various office functions
Ensure daily operations from a commercial perspective ei
Receives customer requests for unscheduled or scheduled service

Agent, Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Agent, Customer Service

List any licenses or certifications required by the position: ID, GDS, IATA, CFC

Education for Agent, Customer Service

Typically a job would require a certain level of education.

Employers hiring for the agent, customer service job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Business, Technical, Computer, Desktop Publishing, Associates, General Education, Education, Accounting, Business/Administration, Graduate

Skills for Agent, Customer Service

Desired skills for agent, customer service include:

Copiers
Fax machines
Scanners
Access and Word
Client products
Microsoft Office
Microsoft Office products -- Excel
Services
Car rental operations
Customer Support Function

Desired experience for agent, customer service includes:

Coordinates labor scheduling to align technician to the appropriate customer and service need
Assists with creation of L&M quotations
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status
May guide and prioritize the activities of the Customer Service Agent Assistants
Make answering customer calls the first priority
Effective Communication - Conveys information concisely and effectively

Agent, Customer Service Examples

1

Agent, Customer Service Job Description

Job Description Example
Our company is hiring for an agent, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for agent, customer service
  • Answer customer service phone lines consisting of mainly customer and Field Engineer generated phone calls
  • Assist Field Engineers with various administrative needs via phone and email
  • Review, update and approve/close service calls in Oracle
  • Perform data entry and input change information for equipment in Oracle customer and installed base records
  • Open, update and close service calls in Oracle
  • Process and review required paperwork from Field Engineers
  • Follow current standards
  • Responds to customers’ questions, problems, requests, and/or complaints
  • Estimates delivery on backordered material
  • States company policy regarding warranty service, freight terms, standard package quantities
Qualifications for agent, customer service
  • Able to accept a starting pay of $14.47 per hour (may vary depending on location) required
  • Strong product knowledge in the swimming pool and spa industry
  • A minimum of 2 years of inside sales associate experience
  • Demonstrated ability to handle difficult customers and situations
  • Attend up to 3 weeks of Customer Service training (date to be determined)
  • Must be a Mexican citizen with the legal right to accept employment in Mexico required
2

Agent, Customer Service Job Description

Job Description Example
Our company is looking for an agent, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for agent, customer service
  • Work closely with dispatch and accounting department
  • Answer inbound calls/emails
  • Handle customer problems and questions using multiple computer programs
  • Coordinate different teams in different locations to get the job done
  • Create a sense of urgency, when it is impacting a customer
  • Computerized check-in of passengers for international and domestic travel
  • Designate seat assignments
  • Verify documentation for international and domestic flights
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight
  • Verify ticket and seat reservations
Qualifications for agent, customer service
  • A true desire to help others!
  • Comfortable utilizing search engines and doing data entry
  • Or service scheduling
  • Applies understanding of aircraft cargo loading capacities
  • 10-Key By Touch and Proficient in Data Entry
  • 3 to 5 years customer service and or optical background/experience
3

Agent, Customer Service Job Description

Job Description Example
Our company is looking for an agent, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for agent, customer service
  • Understand customer needs in terms of services and ensure customer requirements are addressed, thereby ensuring high levels of problem resolution
  • Actively “Ask for More” cargo from our customers, find information about their needs, their business and how our services can add value to the customers
  • Ensure that oneworld benefits and services provided to both CX and oneworld customers are delivered in accordance with oneworld delivery requirements
  • Seek opportunities to enhance the processes of administration, customer services, and operations at the airport
  • Assist and support the Airport Services Manager and Manager On Duty with administrative and ad-hoc passenger handling duties
  • Works effectively as part of a team and also to a high standard of performance (Customer Service Quality, Punctuality, attendance and flexibility )
  • Overall management of Customer Service Ticketing System (CSTS), ensuring that all tickets are handled within established SLAs
  • Act as main point of contact for all corporate account service issues and customer complaints in general
  • Work with regional/area management and customer to create win-win resolution proposals
  • Manage daily, weekly, and monthly Customer Service reporting as assigned
Qualifications for agent, customer service
  • Self-Motivated, ability to Multi-Task, Detail Oriented
  • Must demonstrate the ability to perform work independently and
  • 6 months minimum customer service experience
  • Experience of contact centre and/or customer service environments, preferably in a regulated environment, along with previous administrative experience
  • Experience of successfully working to targets and deadlines
  • To work with integrity independently or as part of a team to achieve personal and business objectives
4

Agent, Customer Service Job Description

Job Description Example
Our growing company is looking for an agent, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for agent, customer service
  • You will be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
  • Be the owner of all customer issues and engage in relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
  • Actively seek out and act on continues improvement opportunities both in relation to customers and internal/external stakeholders
  • Be contact point for country specific administrative reports
  • Respond to incoming phone calls
  • Track packages
  • Answer invoice/billing questions
  • Be the face of the company in front of customers
  • Act as a first line of response to our customers by answering incoming customer calls and e-mails
  • Identify root causes of customer issues and deploy appropriate solutions
Qualifications for agent, customer service
  • Responsibility for Results- Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, experience in communication with external customers (email & phone)
  • Work schedules alternate periodically as a result of shift bids
  • Paid time off and a generous employee travel program
  • Provide excellent Customer Service to all Trek customers regardless of the size of the account
  • Take ownership of any customer service queries, ensuring that all matters are dealt with in an efficient and timely manner
  • Have a professional telephone manner and good written communication
5

Agent, Customer Service Job Description

Job Description Example
Our company is growing rapidly and is looking for an agent, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for agent, customer service
  • Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedures and follow through on customer cases
  • Interact with inter-departments in a positive and service-oriented manner
  • Respect the confidential or sensitive nature of customer enquiries
  • Carry out administrative work and ensure correct information is displayed on all documents
  • Display general office skills to operate copy machine, fax machine, scanner
  • Demonstrate the ability to communicate effectively with internal and external customers
  • Strong computer skills (MS Office -Excel, Word, PowerPoint)
  • Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
  • Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution
  • Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge
Qualifications for agent, customer service
  • Previous customer service experience preferred but not necessary, experience in developing and managing customer service initiatives preferred
  • Multitasking skills with sense of urgency
  • Clearly demonstrate CARE as a loyalty builder and extract value from same
  • Explore avenues for service improvements and providing value-addition to the customers on an ongoing basis
  • Attending calls/emails/issues of the Customers for Inbound and Outbound Shipments
  • NPS (Customer Satisfaction and Loyalty)

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