Specialist, Customer Service Job Description

Specialist, Customer Service Job Description

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Specialist, customer service provides education regarding the proper use of CPT codes, modifiers, and diagnosis codes to comply with regulations set forth by the Center for Medicare & Medicare Services (CMS), managed care payers, PPO contracts, indemnity insurers, and all other healthcare payers.

Specialist, Customer Service Duties & Responsibilities

To write an effective specialist, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included specialist, customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Act as first level of escalation, as required, to address issues
Respond and resolve all customer inquiries received via telephone, email, mail, and fax
Access orders and assist customers with Controlled Substance Ordering System (CSOS)
Handle receipt and verification of all DEA 222 forms
Coordinate and track customer shipments
Enter shipment data into order system
Notify customers of closures
Mail customer invoices
Mail support materials to sales team and customers as needed
Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues

Specialist, Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Specialist, Customer Service

List any licenses or certifications required by the position: CPR, LOMA, PHR, CEBS, ISM, APICS, EUR1, APIC, DOT, PLP

Education for Specialist, Customer Service

Typically a job would require a certain level of education.

Employers hiring for the specialist, customer service job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Education, Management, Associates, Technical, General Education, Business/Administration, Marketing, Engineering, Faculty

Skills for Specialist, Customer Service

Desired skills for specialist, customer service include:

Client’s items/policies for proper delivery to the customer
SAP
PC applications with ability to work with multiple screens and interfaces
Internet and Internet terminology
AS400
Procedures
Government Payers and payer requirements
Insurance carriers
Managed care plans
Medical Terminology and Medicare Compliance

Desired experience for specialist, customer service includes:

Intermediate knowledge Microsoft Word and Excel
Ability to interact well with Customer Service Senior Manager, Order Coordinator, Warehouse personnel and Inside Sales
3 months experience actively using and learning about customer electronics
3 months experience working in customer service or sales
3 months experience in retail stores or environments
Six months of prior customer service experience in a high volume call center environment

Specialist, Customer Service Examples

1

Specialist, Customer Service Job Description

Job Description Example
Our company is growing rapidly and is hiring for a specialist, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, customer service
  • Identify and report issues/trends
  • Reporting phone or system issues
  • May serve as a lead for the team
  • Assists as needed to perform other related duties and special projects as required
  • Provides feedback to the QA Manager regarding any call center issues
  • Follows departmental initiatives to cultivate a “client for life” culture
  • Process transactions such as new orders, returns & exchanges, releases, in a timely and efficient manner
  • Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
  • Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase
  • Complete shipping invoices and reconciliation reporting
Qualifications for specialist, customer service
  • Handling quotation and order processing
  • An engineering diploma in mechanical/hydraulic preferred or other related trade qualification(s) with at least 2 years of Sales and technical support related working experience
  • Basic knowledge of the operating function of the Crane/heavy lifting equipment, will be an added advantage
  • Enjoys interfacing with customers and sales & service oriented
  • Meticulous and detailed-oriented to understand customer needs and parts product for recommendation
  • Cross-trained on multi-lines of business
2

Specialist, Customer Service Job Description

Job Description Example
Our company is hiring for a specialist, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for specialist, customer service
  • Manage customer expectations and contractual obligations by creating, analyzing and preparing external customer scorecards
  • Become fluent in customer relationship management for team partner
  • Partner with other employees to ensure customers’ end-to-end needs for are met and that no customer is left unserved or underserved
  • Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers
  • Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives
  • Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals
  • Help answer questions and resolve customer issues
  • Receive, manage and process customer’s orders
  • Develop and maintain a close working relationship with the customers
  • Manage queries from internal and external customers as the operational contact for multiple customers and categories
Qualifications for specialist, customer service
  • Work with the Customer Service Representative and Parts logistic team to review and expedite customers’ orders, determine product availabilities, negotiate acceptable delivery dates with customers, closely manage orders to ensure all customers’ requirement are met
  • Must be flexible and dependable, willing to work as part of a team and pick up additional responsibility from colleagues when necessary
  • Expert Listener with a keen ear for details and the ability to document
  • 3-5 years Print or Paper Industry experience preferred
  • Job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for periods of time
  • Warehouse environment with exposure to noise, potential damage to clothing, and potential minor accident hazards
3

Specialist, Customer Service Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of specialist, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for specialist, customer service
  • Manage the order Customer order processing
  • Manage in conjunction with the scheduling dept the market Stock out and low stock
  • Set up system parameters for new customer/products
  • Manage distribution switch and artwork change
  • Communicate and coordinate with internal departments to provide all the info needs for order delivery
  • Responsible of delivery process
  • Assists users with the installation, configuration, and upgrade of computer hardware and software of programs in multiple environments and provides education in the use of client mandated software
  • May troubleshoot, analyze complex data, and resolve advanced application, corrupt database, and data processing issues in an efficient and effective manner
  • Properly documents and tracks each issue/ticket in Remedy, and escalates issues that require more advanced research and troubleshooting to the appropriate support organizations
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Qualifications for specialist, customer service
  • Proficiency in standard business computer applications
  • Provide quality product support to Customer’s, understanding their parts needs, resolving their inquiries and driving parts sales
  • Fluency in English & Mandarin as this role will communicate with China Market
  • Positive attitude and able to handle stress
  • Self motivated and ability to work without full time supervision
  • Enjoys customer service
4

Specialist, Customer Service Job Description

Job Description Example
Our growing company is hiring for a specialist, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, customer service
  • Exhibit strong focus on the customer, ensuring that all customer complaints and concerns are addressed quickly
  • Establish a true partnership vs
  • Understand the customer to anticipate their needs and proactively solve problems
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable and document interactions through contact tracking
  • Compile and generate reports as they relate to customer service
  • Understand and actively support Sarbanes-Oxley compliance and internal company controls
  • Interacting with customers at Profit Center or over the phone, providing the customer service and support needed to generate and close sales
  • Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing
  • Respond to queries from customers appropriately and in a timely manner
  • Develop and maintain positive relationships with customers to ensure positive customer experience
Qualifications for specialist, customer service
  • At least 1 year of experience in a customer service position
  • Experience operating a PLP Forklift with certification or willing to be certified in a warehouse environment preferred
  • Awareness of time/distance geography preferred
  • A desire to learn or have a clear understanding of traffic flow in regards to managing and taking delivery commitments
  • Competent and comfortable with liaising with customers
  • 5 years of customer service, supply chain, program management, order management, planning, or related experience in a semiconductor or high-tech company
5

Specialist, Customer Service Job Description

Job Description Example
Our company is growing rapidly and is hiring for a specialist, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, customer service
  • Maintains an accurate and up-to-date status of all documentation
  • Keeps all parties informed of documentation status
  • Proactively gains approval or all documentation submitted to the customer
  • Identifies orders that may be delayed due to documentation and overcomes obstacles so as not to delay completion of orders
  • Manage any returns from customers
  • Checks order documentation for data-book set-up
  • Compiles data-book
  • Collects documentation and certificates
  • Prepares documentation shipments
  • Prepares the list of documents required by the customer (project documentation)
Qualifications for specialist, customer service
  • Interface with internal and external AT&T/Vendor
  • Adhere to SLA's, processes and tools
  • Basic trouble shooting routers/circuits
  • Strong verbal and written communications skills are required to communicate with Customers, Peers, management, both internally out on the field
  • Must be customer-oriented and provide exceptional customer service
  • Product and industry knowledge pertaining to material processing, heat treatment, and vacuum products is preferred but not required

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