Customer Service Intern Job Description
Customer service intern
provides software support for standard operating software including Windows 7, Windows 10 and Microsoft Office.
Customer Service Intern Duties & Responsibilities
To write an effective customer service intern job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service intern job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist with questions, provide information, collateral, remotes
Stock equipment and supplies
Monitor customer support electronics in lobby and report issues to store manager
Consider full billing system access & use as customer experience troubleshooting specialist
Assisting with Real estate assessments in preparation for '17 budget (store location analysis, maps)
Updating critical information on the store database (200 stores) – gathering information, etc
Reviewing mapping data accuracy for all stores in various search engines
Searching social media to understand potential gaps and opportunities we may have promoting and responding to issues related to stores
This internship will be utilized for critical analysis of operational processes that we are reviewing to improve how we service our Representatives
Specifically, this individual will be analyzing the effects of making changes to our order profiles in a highly automated facility and recommending actions for us to take to ensure a successful implementation
Customer Service Intern Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Intern
List any licenses or certifications required by the position: NIST
Education for Customer Service Intern
Typically a job would require a certain level of education.
Employers hiring for the customer service intern job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Graduate, Finance, Business/Management, Computer Science, Business/Administration, Accounting, Education, Technical
Skills for Customer Service Intern
Desired skills for customer service intern include:
MS Office
MS Office software
Microsoft Office
Microsoft SharePoint Desired
Products
Ability to work safely with pressure retaining equipment
Accessories and literature
Excel
Experience with Salesforce.com
Microsoft Windows
Desired experience for customer service intern includes:
In addition, this individual will be working closely with the team that is making the decisions based off of survey data and will be providing input based on the work he/she will be analyzing prior to the survey results
Works well in a fast paced automated facility
Self-starter – Upon providing appropriate direction, able to work on a task requiring analysis and ability to ask questions
Social Media (from a business point of view)
Verbal communication skills, which include public speaking, and telephone courtesy skills
Develop excellent relationships with carriers to facilitate effective resolution of issues and drive cost and service opportunities, engaging on key tasks such as bookings, issuing of shipping instructions and approval of shipping documents
Customer Service Intern Examples
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Customer Service Intern Job Description
Job Description Example
Our innovative and growing company is hiring for a customer service intern. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service intern
- You will navigate and leverage resources provided by internal systems, departments, and policies, to develop performance goals, understand metrics and analyze data for your team
- You will learn to spot talent potential, manage outliers and build development plans for associates
- You will be encouraged to provide feedback and detect problems that could improve the overall customer experience
- You will learn what motivates and drives your team’s engagement
- Order entry process
- Returns and refusals process
- Internal order process
- Follow up on deliveries with distribution
- Support to distribution during delivery and return process
- Support sales in the field
Qualifications for customer service intern
- Interest in Life Insurance Operations and Customer support
- Must be able to work in the Rockford, Illinois location while attending school
- Hours are flexible and can be up to 40 hours per week
- Students must be working toward their Bachelor’s degree with a graduation date between December 2017 and Spring 2018
- You must also be authorized to work in the US without sponsorship
- Leadership! We are looking for students who are standing out and making a difference in their classes, student groups, part-time jobs and extra-curricular activities
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Customer Service Intern Job Description
Job Description Example
Our company is looking for a customer service intern. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service intern
- Documentation (follow up and claearence after delivery)
- Customer life cycle
- Work with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve the customer awareness
- Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment
- Maintain and create customer master files (use of the Accelerator and SFDC)
- Investigate, evaluate and resolve customer complaints professionally in alignment with the complaint handling department
- Assist in management of Customer Service Department needs
- Provide support to Customer Service staff with administrative tasks, such as compiling daily reports, data entry, payroll, coordinating meetings
- Assist Customer Service Coordinator with scheduling, training, and recruitment of 300 seasonal game day staff
- Assist seasonal Customer Service staff with HRIS issues in the office and during games
Qualifications for customer service intern
- You like adventures and taking risks
- Analytical skills, combined with strong business writing ability
- Commercial related education or equivalent
- Strong organizational skills, very detailed oriented and good follow-up skills
- High customer orientation and friendliness
- Fluent in English (written & spoken), French would be a plus
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Customer Service Intern Job Description
Job Description Example
Our growing company is looking for a customer service intern. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service intern
- Contribute to departmental goals and help identify improvement areas
- Assist with coordination and supervision of customer service related events
- Identify and communicate potential issues related to assigned work
- Understand, process and resolve customer queries and requests
- Assist with various customer service related projects
- Job shadow customer service areas and present learning outcomes
- Light phone duty
- Revise processes and procedures to conform with the business environment, defines
- Documentation (follow up and clearance after delivery)
- Support the Government Markets call center
Qualifications for customer service intern
- Analytic minded students who have a passion for data and creative thinking
- Last year students with focus on Customer Service/Order Management/Supply Chain
- Knowledge of German on at least communicative level
- Partner with two (2) Business Analysts in reviewing call center data to develop call trend reports
- Support the department's efforts to identify trends
- Assist with creating solutions to improve the members' experience
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Customer Service Intern Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer service intern. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service intern
- Develop customer satisfaction strategies unique to each customer’s needs
- Track and monitor customer performance metrics
- Develop and maintain customer presentations and communication tools
- Manage special projects/initiatives that will improve the customers overall experience
- Chair or participate in at least one major site committee for Environmental, Health & Safety
- Foster a quality culture, reinforcing the importance of system compliance by empowering each employee to act as an owner
- Drive site ACE Gold metrics
- Utilize QCPC processes to drive the early identification of critical systemic issues
- Support our B2B customer service by taking orders and managing invoices and returns
- Manage customer information
Qualifications for customer service intern
- Must be available immediately and able to work full-time
- Last-year Bachelors or Masters Degree Student required
- Excellent computer skills, to include reports, data analysis and presentations
- Demonstrated Team and Project Leadership skills
- Quick learning in a fast-pace environment and self-starter
- Be in charge of preparing various sales reports that needs to be delivered daily, weekly and monthly
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Customer Service Intern Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer service intern. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service intern
- Cooperate mainly with Logistic department, Key Account department, Supply Chain and Sales in order to provide them with the support required
- Manage the monthly closing activities
- Support the rest of the Customer Service team when necessary
- Supporting the team in different marketing activities, following e-mailings and leads qualification process
- Order entry and expedition of sales orders
- Customer service work
- Customer service/sales experience a plus
- Greeting/Q line /Assistance of CSR at boarding gate and arrival flight
- Education and training of airline industry including but not limit to, travel document identify, communication with customer with different situations, how to assist customer at check in counter and boarding gate and arrival flight, cross departments training including orientation hosted by Sales/IA /Reservation /Ticketing /Tech Ops
- Support IT incidents and tickets for the entire US
Qualifications for customer service intern
- High School or Bachelor degree
- Fluent in English and one of the Nordic languages
- Experience in SAP/ Business Warehouse is considered a plus
- U.S. Citizenship or Permanent Resident status required – For certain positions (Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.)
- We are looking for career minded, hit-the-ground running folks willing to take ownership of projects and accept a variety of exciting challenges – if you believe that the sky’s the limit…this position is for you
- Pursuing a Bachelor’s or Post-graduate Degree