Billing Customer Service Job Description
Billing customer service
provides training and tools to ensure staff has up-to-date skills to follow procedures and adhere to policy.
Billing Customer Service Duties & Responsibilities
To write an effective billing customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included billing customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Take calls and answer emails regarding commissions from travel agents and hotels
Serve as a point for internal and external inquiries regarding TA commissions
Monitor weekly processes to insure accurate commission processing
Process manual commission billing
Provide billing service to Physicians
Answer calls from patients
Responsible for the day-to-day operations of a 24/7/365 service center
Schedule dispatch and billing staff by forecasting call volume and projects
Oversee daily dispatch and ensure quality staffing at all times
Oversee billing and summary billing productivity level
Billing Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Billing Customer Service
List any licenses or certifications required by the position: TDS, E2E
Education for Billing Customer Service
Typically a job would require a certain level of education.
Employers hiring for the billing customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Accounting, Business/Administration, Business, Medical, Counseling, Health Care, Health Insurance, Associates, Finance
Skills for Billing Customer Service
Desired skills for billing customer service include:
Established department procedures and methods keeps up-to-date with changes
How individual/team responsibilities impact cash flow and financial reporting
PC based tools and applications
Accounting principles and math skills
Spreadsheets and data bases
Established department procedures and methods keeps up-to-date with associated changes
Fair Debt Collection Practices Act & other government and state laws
MS Office and computer skills
Microsoft Outlook and keyboard shortcuts is desired
Respond to customer inquiries and identify impacts of changes
Desired experience for billing customer service includes:
Maintain monthly one-on-one meetings with all staff members to increase efficiency, productivity and quality
Resolve rejected invoices in a timely manner
Assist dispatch or billing when needed to fill in gaps
Distribute reports to Branch, Area, Director and General Manager as needed
Assist with the recruitment of new employees
Responsible for supervising customer service and billing agents
Billing Customer Service Examples
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Billing Customer Service Job Description
Job Description Example
Our company is looking to fill the role of billing customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for billing customer service
- Review billing cases on an individual basis which includes, but is not limited to investigating and managing all credits, refunds, chargebacks and subscription extensions
- Work closely with third party customer service vendor to provide training, tools and an understanding of billing guidelines in order for them to carry out billing transactions on a controlled basis
- Manage billing hotline and ensure that proper support is being provided to our customers who are reaching out to us via this channel
- Provide exceptional customer service by communicating via telephone and in writing with Agents and Policyholders, internal departments, regarding billing inquiries and service requests
- Build rapport with agents and internal departments
- Manage and utilize time effectively, assist others within the unit, to ensure department meets required service levels for improved customer satisfaction results
- Maintain the Standard of Customer Service Excellence expected for the Assisted Living Platform within Omnicare, Inc
- Work in conjunction with Senior Living Specialists to maximize penetration
- Pre-onboarding efforts with telephone calls and email campaigns in communities to residents, responsible parties and staff
- Utilize Assisted Living platform tools to promote Omnicare’s service to residents, responsible parties and staff
Qualifications for billing customer service
- Experience with Microsoft Word which includes the ability to type 30 to 35 wpm, create simple word document, modify existing word documents patient letters, and multi-task by typing while on the phone
- Minimum of one (1) year experience in medical billing and/or patient accounting, claims adjusting on a complex on-line system
- Working knowledge of Microsoft Excel and other business software
- Familiar with medical terminology, revenue codes, CPT-4 and ICD-9 (10) CM coding
- Basic knowledge of state and federal insurance regulations, including the Fair Debt Collection Practice Act for Federal, State and Regional laws
- Knowledge of bankruptcy, workers compensation, and insurance regulations, as they pertain to collection issues
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Billing Customer Service Job Description
Job Description Example
Our growing company is looking to fill the role of billing customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for billing customer service
- Maintain compliance with Service Now and Salesforce.com documentation in order to ensure issue resolution and allow review of key data by management
- May answer inquiries from assigned Assisted Living residents or guarantors related to billing, operations, or covered therapies
- May serve as the primary internal contact for Assisted Living staff to assist with their daily needs and to facilitate resolution of their issues
- Resolve a determined % of initial calls to satisfied resolution and partner with appropriate internal partners when necessary to solve complex concerns or inquiries
- Proactively communicate critical information with assisted living community staff, residents and family members to enhance service levels or maximize pharmacy efficiency
- Have the ability to confidently communicate Omnicare’s service offerings to Assisted Living community staff, residents, family members and potential customers and their relationship for meeting the Core Needs of the Community and Customer
- Be able to confidently communicate specific differences and solutions to common questions and objections presented by an Assisted Living Community or Customer
- Perform welcome calls for residents moving into Select Communities, to verify billing information and provide an overview of Omnicare’s Assisted Living services
- Perform welcome calls for residents not utilizing Omnicare in Select Communities, to effectively communicate Omnicare’s services and convert them to an Omnicare serviced customer
- When possible, provide price quotes for customers upon request
Qualifications for billing customer service
- Observe and communicate the assisted living community satisfaction levels and communicate findings to the AL Concierge Manager, pharmacy operations management and account management
- Work between multiple technology platforms to view and record findings and ensure proper resolution
- Build rapport with each customer
- Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
- Hands-on experience of SQL, PL/SQL, Unix, Advance Excel & MS-Access
- Ability to perform UAT and sanity testing
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Billing Customer Service Job Description
Job Description Example
Our company is searching for experienced candidates for the position of billing customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for billing customer service
- Maintain the Standard of Customer Service Excellence
- Pre-onboarding efforts with telephone calls and email campaigns in communities to residents, staff and responsible parties
- Utilize Assisted Living platform tools to promote our service to residents, responsible parties and staff
- May serve as the primary internal contact for customers to assist with their daily needs and to facilitate resolution of their issues
- Resolve a determined percent of initial calls to satisfied resolution and partner with appropriate internal partners when necessary to solve complex concerns or inquiries
- Actively communicate critical information with assisted living community staff, residents and family members to enhance service levels or maximize pharmacy efficiency
- Confidently communicate our service offerings to Assisted Living community staff, residents, family members and potential customers
- Communicate specific differences and solutions to common questions and objections
- Perform welcome calls for residents moving into communities, to verify billing information and provide an overview of our Assisted Living services
- Perform welcome calls for residents not utilizing Omnicare in select communities, to effectively communicate our services and convert them to an Omnicare serviced customer
Qualifications for billing customer service
- Positive work attitude and ability to work effectively and multi-task in a highly dynamic environment Keen business sense, high initiative/enthusiasm levels, proactive
- Knowledge of telecom billing system, mediation or pricing system or process
- Good communication skills in English - Written & Verbal
- Identify, troubleshoot and resolve application issues via work-around
- Participate in root cause analysis and resolution as directed
- Establish working relationships with business and application development project team members
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Billing Customer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of billing customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for billing customer service
- Of inbound private pay or facility phone calls to assist in resolution of
- Receive live calls from patients, determine the purpose of the call, and assist the patient in resolving medical billing issue, customer service issue, while maintaining a professional conversation with the patient
- Review Electronic Medical Claims data to determine the proper resolution to the patient's inquires
- Document the purpose and resolution of the patient's inquiry in the Retail Automated Customer Service system (RACS) in a timely and detailed manner
- Assess more complicated problems and determine the proper involvement by management or other departments
- Ensure efficient, accurate and courteous service to customers is maintained
- Respond to a high volume of incoming calls from patients, insurance carriers, and others requesting information regarding account discrepancies, policies and procedures
- Handle patient inquiries while conveying a professional and friendly attitude
- Research billing questions utilizing system data, voucher remittances, and medical charts
- Enter patient, clinical, and insurance data into various systems while maintaining the accuracy of the data
Qualifications for billing customer service
- Maintain a consistent presence in operational areas assigned
- Ability to review and analyze medical claims and reporting for accuracy and compliance
- Experience using MS Excel – need to be able to create a professional looking document, add worksheets, copy/ paste, sort, freeze or hide cells, sum, create and/ or add/ delete columns
- Must have excellent customer service skills, math skills and ability to solve problems with little to no errors
- Must have strong ethics and ability to work as an effective, collaborative team member
- Must possess excellent communication and multi-tasking skills the ability to review, record & organize data while speaking on the phone
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Billing Customer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of billing customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for billing customer service
- Work in operations for the Regional Business Office (RBO) which includes providing service for multiple entities (over 100 direct care departments), multiple types of services (over 100,000 chargemaster items) and multiple payment mechanisms (over 100 separate insurance contracts/payment mechanisms)
- Work with a multi-computer system environment requiring the responsibility to work with multiple computer systems in serving the various customers
- Perform customer service and collection activities for PH&S Oregon hospital accounts
- Serve as the first level representative in handling account resolution
- Customer Service.Collaborate to deliver a seamless, exceptional customer experience across a broad range of customer touch points
- Billing Management.Resolve all account inquiries received in a prompt and accurate fashion
- Compliance.Ensure own compliance with all contact center policies and procedures
- Ability to perform and act as a back-up to all aspects of Billing Customer Service Representative duties as needed
- Navigation of both Quest Billing System and the web
- Be responsible for insurance follow-up, denial appeals and customer billing inquiry workflows
Qualifications for billing customer service
- 3+ years of supervisory / leadership experience, including hiring & onboarding of new hires, training and development, employee relations, performance reviews & mentorship
- 2+ years Customer Service experience (leadership or representative)
- Ability to create and modify documents and presentations within MS Word and PowerPoint
- 10% business travel for meetings
- 1+ years of life insurance experience is a plus
- You to be sitting, stand, stoop, bend and walk intermittently during the day