Service Administrator Job Description

Service Administrator Job Description

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Service administrator provides ongoing maintenance, support, and enhancements to Microsoft Office Communicator 2007 and Lync and Skype for Business.

Service Administrator Duties & Responsibilities

To write an effective service administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included service administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Processing reports and spreadsheet in excel
Raising and Maintaining Limit Orders on behalf of all SAP Users
Develop your own knowledge and participation in key business initiatives such as ZSOL order upload, EDI, Direct Containers, Peak Planning and SHAS/VAS solutions
Attend required customer visits with a positive and professional manner
Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions
Recording details of enquiries and applications on to system
Updating, maintaining and issuing client information
Maintaining accurate and up-to-date records and files
Processing payments via e-mail or telephone
Dealing with both internally and externally queries

Service Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Administrator

List any licenses or certifications required by the position: ASE, ITIL, CPR, V3, II, IAT, IAM, UKAS, V2, MCSA

Education for Service Administrator

Typically a job would require a certain level of education.

Employers hiring for the service administrator job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Associates, General Education, Business, Technical, Education, Computer Science, Business/Administration, Management, Finance, Computer

Skills for Service Administrator

Desired skills for service administrator include:

SAP
Trucks and components in order to interface with customers regarding maintenance issues
Microsoft Office
Excel
Business processes
English
Lotus Notes
Microsoft Office Suite
ERP/ MRP system
Financial systems within branch Service operations

Desired experience for service administrator includes:

Experience with Web services integration design, build and test
Experience with IT Service Management Process and Tool Configuration and Administration
Experience with Web Technologies (JAVA Script/JQuery, XML, HTML/CSS, AJAX)
Knowledge of LDAP/Open LDAP/Active Directory
Experience with Web applications, networks, protocols and email (SMTP, POP3)
Experience with Systems Integration (Web Services, SOAP, REST, HTTP, SFTP, etc)

Service Administrator Examples

1

Service Administrator Job Description

Job Description Example
Our company is hiring for a service administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service administrator
  • Processing completed purchase orders and invoicing completed job cards into Promadis and SAP
  • Manages post-sales order management (e.g., specialized product builds, performance reports, and data analysis)
  • Ensuring that all reasonable steps are taken to insure all employees are provided with a safe and healthy working environment
  • Balance multiple priorities, to be prepared for future events expected changes
  • Configure at a macro level specific features and functionality at a module level
  • Accurately produce customer invoices in a timely manner
  • Relief reception when required
  • Company pension scheme, Life assurance
  • Maintains daily contact with customers who have open issues
  • Maintains service calendar
Qualifications for service administrator
  • Experience with IT Service Management Tools such as HP Service Center, ServiceNow, BMC Remedy, CA Service Operations Management
  • Experience with a Content Management System (Drupal, Joomla)
  • Windows server system administration and Cisco IP Telephony phone administration experience
  • Basic mentoring and coaching skillsThis is to inform you that Hewlett Packard GDBC EOOD (HP) is registered as an administrator of personal data to the Commission for Data Protection
  • To independently manage the opening and closing of service requests in our Customer Relationship Management (CRM) system
  • Cegep diploma or minimum 2 years customer service experience
2

Service Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service administrator
  • Prepares and presents PRoCARE proposals to customers
  • Maintains the manual library for all equipment
  • Assists Field Service Technicians with their daily activities
  • Performing office administration tasks including general customer service, receive and direct visitors and clients, answering screening and transferring inbound phone calls, travel bookings, filing, data entry, payroll activity and processing timesheets
  • Assisting the Senior Accountant in general order processing/invoicing as and when required
  • Purchasing/logistic responsibility
  • Ensuring safe working procedures and practices are followed at all times and be proactive in identifying hazards and risk controls
  • Timesheets entry and providing assistance with payroll
  • Manage administration procedures
  • Raise purchase orders for parts procurement
Qualifications for service administrator
  • Experience with ServiceNow (or similar) as a Programmer/Analyst/Admin
  • Experience from similar position (min
  • High level of teamwork and communication
  • Active Driving License cat
  • Use and understand windows OS, systems, and related programs
  • Knowledge of valves is an asset
3

Service Administrator Job Description

Job Description Example
Our company is looking for a service administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service administrator
  • Process payments accurately
  • Ensure supplier invoices are processed for sign off in a timely manner
  • Provide a high level of customer service during the warranty claim process and a high level of detail is taken with claims
  • Support the Service Advisor with opening new jobs
  • Front counter and administration relief as required
  • Generate reports including lost time, warranty claims and daily service
  • Review and reconcile expense cards and tax invoices for employees
  • Opening and distributing all incoming post, franking all outgoing mail including recorded and special deliveries
  • Covering Reception
  • Make up Induction packs for new starters
Qualifications for service administrator
  • Working knowledge of TCP/IP networks and internet protocols
  • Customer friendly personality
  • Ability to prepare field service estimates in an accurate and timely manner
  • Ability to prepare follow-up quotes and PRoCARE proposals
  • Ability to handle difficult situations and provide fast and accurate solutions
  • 2-3 years’ experience in a customer service or billing-related role
4

Service Administrator Job Description

Job Description Example
Our company is hiring for a service administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service administrator
  • Recruitment including arranging assessment days
  • Answering all incoming phone calls and ensuring accurate messages are taken and passed to the appropriate person in a timely fashion
  • Daily Sickness Report & Summary– e-mail to Monitoring Management team
  • Attend any other formal meeting to compile notes
  • Greeting all visitors, signing them in, providing them with a security pass
  • Introduction to Cisco
  • Introduction to CIN, including our role and charter within Cisco
  • SRA specific tools and processes
  • Secure payment authorization and return shipping information from customer for the service and repair of instruments (PO, credit cards)
  • Accurately produce a high volume of intricate customer invoices in a timely manner
Qualifications for service administrator
  • Experience in configuring and supporting Blackberry, iPhone and Android devices in Microsoft Exchange based networks
  • Experience working with a SAPsoftware
  • Demonstrated high level work ethic and organizational skills is a “must have”
  • Ability to communicate at all levels and build rapport with customers and the Service Team
  • Strong customer service focus and soft skills
  • Bachelor’s degree in Computer Science or similar fieldExperience providing technical support
5

Service Administrator Job Description

Job Description Example
Our company is looking for a service administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service administrator
  • Respond to RTQ from customers received from the PSS Service teams across Europe
  • Collate job paperwork, price and obtain order numbers from customers as required
  • Arrange hotels / buffets for meetings as requested ordering stationery & machine brochures
  • Enter engineer’s time sheets onto system
  • Provide remote hands support of j2 Production Systems in EU colocation’s and Data Centers
  • Responsible for timely provisioning of phones and end-user computing equipment
  • Travel within the EU will be required and to the US may be required
  • Manage clientele
  • Process 900-1000 invoices per month
  • Process warranty claims with distributors
Qualifications for service administrator
  • 3+ years of experience in Helpdesk for both phone and visiting user's desks
  • Proven experience with Windows XP, Windows 7, MS Office 2007, and MS Office 2010
  • Min 2 years’ experience in administration type tasks
  • Candidate will be required to perform a variety of complicated tasks with minimal supervision
  • Solid communication, technology, organizational, and analytical skills required
  • Calculate shipping fees

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