Account Service Job Description

Account Service Job Description

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Account service provides direction and oversight of activities such as systems design and analysis, applications and systems programming, database management, network systems, telecommunications, and data processing operations.

Account Service Duties & Responsibilities

To write an effective account service job description, begin by listing detailed duties, responsibilities and expectations. We have included account service job description templates that you can modify and use.

Sample responsibilities for this position include:

Support Order Management to ensure accurate and timely order processing, quote submittal, and return material processing
Manage and implement lighting projects or maintenance work orders and surveys from beginning to end (LED retrofits, re-lamps, ) Dialog with sales team, customer, contractor/vendor, meeting deadlines, entering stores into FMS system, sending work orders to techs, obtaining contractor/vendor labor invoices and job checklists/sign off sheets, obtaining manufacturer material invoices, and processing all invoices
Driving sales of new services within customers, driving programs, service product launches and best-practices
Must have the ability to deliver business value to the account and build on strong customer relationships
The ability to position end to end solutions and articulate complex technical vision to mid-level and senior customer executives is essential
Assists in bringing new clients up to contract specifications
Identifies client training requirements and/or additional support requirements
Addresses any problems that may arise (technical or otherwise)
Negotiates the sale of FOX programming with Agencies/Clients from a given list during the Upfront selling season the scatter market throughout the year
Maintains contracts sold in support of an Account Executive on a daily basis through the end of each contract maintains contracts for own Client/Agency list by pre-emption make goods and fulfilling rating deficiencies

Account Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Account Service

List any licenses or certifications required by the position: ITIL, PMP, PMI, CISSP, CCNA, VCP, GLTC, BOMA, CISM, GOLD

Education for Account Service

Typically a job would require a certain level of education.

Employers hiring for the account service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Engineering, Technical, Management, Business/Administration, Marketing, Finance, Associates, Communication

Skills for Account Service

Desired skills for account service include:

ITIL Tools
Process improvements
Data collection and analysis
Entire order cycle and have the ability to identify any gaps
Processing
Rating and policy management systems used in the insurance industry
Microsoft Office applications
Banking principles
Microsoft Operating Systems
Operations and processes

Desired experience for account service includes:

Preferable having worked in the Service Provider organizations or in High Tech Vendor selling to Service Providers
Build direct relationships with end user organizations
Must demonstrate abilities in operations start-up and expansion, strategic planning, customer relations and retention, contract development and negotiation, and support operations and business management
8 - 10 years of field based customer service and sales experience/exposure in a high technology environment (networking preferred)
General understanding of legal contracts
Understanding of the advertising marketplace and media math are preferred

Account Service Examples

1

Account Service Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of account service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account service
  • Request, track & distribute all customer confirmation samples, ad and test samples
  • Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates
  • Co-ordinates and plans required meetings at a frequency determined by the customer to plan, coordinate, and schedule MSS work events
  • Act as liaison to management and perform other duties as assigned by the District Service Manager
  • Proactively offer insight and input into customer referrals utilizing the referral to distribution process and guidelines
  • Support upside opportunities through managing case by case scenarios for fee application through communication, enforcement, and identifying billing opportunities
  • Lead, or participate in, Customer Service key strategic initiatives
  • Effective coverage of current install-base customers (teaching hospitals, private hospitals, clinics, diagnostics centers, packagers, Ministry of Health, ) to understand their needs by capturing the voice of the customer and
  • Create and deliver time-lined IM plans for transition, device deployment, customer education
  • Act as a SME within specific services and deploys knowledge management strategy for area’s
Qualifications for account service
  • At least 3-5 years of customer service/account management experience
  • Purchasing, production and or distribution experience in fashion industry highly desirable
  • Minimum two years’ work experience in sales administrative support role
  • The ideal candidate will have a minimum of 3-5 years of solution sales experience - HVAC and Building Automation systems related service agreements
  • Must have a proven track record of developing and closing net new business
  • The ideal candidate will have a minimum of 3-5 years of solution sales experience with a focus on service agreements related to commercial HVAC and Building Automation systems
2

Account Service Job Description

Job Description Example
Our innovative and growing company is looking for an account service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account service
  • Process work volumes as measured through established service quality standards
  • Ability to navigate through a variety of bank applications to complete incoming work
  • Provide professional, attentive and accurate service when dealing with clients, identifying and meeting client’s primary needs
  • Demonstrate commitment to taking ownership & accountability of client problems at first point of contact in achieving SLA
  • Take ownership of client problems at first point of contact ensuring there is an immediate response to the customer or escalation to the relevant authority or business partners for resolution, whilst maintaining ownership of the problems
  • Expected to complete all spreadsheets daily that are required for daily and monthly reporting
  • Use complete understanding of features and services, and processes related to the products supported by the team to effectively and efficiently process financial and non-financial transactions and client correspondence
  • Coordinate with customers to pick-up material being returned
  • Coordinate with electricians to have material returned to manufacturer or warehouse
  • Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, Sales, and Accounts Receivable to ensure full compliance
Qualifications for account service
  • Computer literate with competency in Microsoft Office programs and web maintenance systems
  • Remain attuned to market trends and general developments within customer’s industry, within the wireless industry
  • Minimum of five years business experience including prior customer portfolio management in either customer service or sales
  • Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used
  • Basic knowledge of IT/Networking solutions
  • An understanding of EarthLink solutions
3

Account Service Job Description

Job Description Example
Our company is looking to fill the role of account service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for account service
  • Determine customer needs and develop a sales strategy to gain customer understanding of company service and repair offerings
  • Develop a positive ongoing relationship with customers and general contractors
  • Ability to build new business associations / relationships and grow the TKE elevator business
  • Conducts presentations to large property management companies, professional business organizations, specific market segments (hospitals, hotels, residential)
  • Generate leads for service and repair or equipment upgrades/modernization
  • May occasionally require overnight travel within territory or for training and regional meetings
  • Customer account management (including regular communications and site visits)
  • Takes ownership of issues and ensures they are resolved to a satisfactory resolution in the eyes of the customer
  • Working with central and UK marketing team to identify and formulate lead generation activities for the Service Provider vertical market
  • Prospecting for new business within the Service Provider vertical markets
Qualifications for account service
  • Adept at working in multiple systems to perform job function
  • Excellent project management, prioritization, & time management skills
  • Execution of varied list of tasks, meetings and influencing others
  • 2+ years’ experience in supporting Enterprise level accounts throughout the customer lifecycle
  • Face to face remote customer service and or account management experience
  • Relevant work experience with network based managed services products
4

Account Service Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of account service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account service
  • Maintaining up to date account plans
  • Generation of formal quotations and RFP responses
  • Focus on building, maintaining personal relationship with customers
  • Promptly communicate, provide information clearly to customers
  • To apply innovative ideas in areas of assignment in operational methodology to achieve customer satisfaction
  • To develop and implement of internal business processes in response to support of new accounts, industry groups or business challenges to meet internal and external requirement
  • Identify and meet, or report customer needs in ways that add value to customers and company
  • Liaise or answer on time any request from internal or external inquiries
  • Pay attention to details and organize works or information to customer seamlessly
  • Act with sense of urgency rather than treating works or requests as routine
Qualifications for account service
  • Minimal travel, as needed (less than 10% of time)
  • Excellent creative, critical thinking skills a must
  • Must be a self-learner & self-motivated
  • Must have a strong attention to details
  • Must be a decision maker
  • Must be Ambitious
5

Account Service Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of account service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for account service
  • Resolve, Report, Record complaints in professional manner
  • Assist Sales activities such as rates, visits, reports
  • Get and sort all mail daily, prioritizing mail for accounting department
  • Answer all Accounts Payable Questions
  • File all documents arising within this job duties
  • Receive signed vendor, miscellaneous and trucking invoices & checks
  • Review all checks to ensure signature and stamped "paid"
  • File paid vendor invoices within binder
  • Prepare all checks for mail
  • Compile monthly tally for invoicing
Qualifications for account service
  • Possess working knowledge of MS Suites including Outlook, Word, Visio, Excel, and PowerPoint
  • Ability and willingness to travel to US customer locations for meetings, field support, (10% - 20% depending on project phase)
  • BS Degree in Electrical or Mechanical Engineering or Engineering Technology required
  • Business degree desirable
  • Ten plus years engineering/technical work experience
  • Three plus years supervisory and/or project management experience preferred

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