Service Account Manager Job Description

Service Account Manager Job Description

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Service account manager provides input to the global team on regional compensation issues, and help shape global policies and guidelines;.

Service Account Manager Duties & Responsibilities

To write an effective service account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Support and participate in annual Customer Relationship Review process utilizing applicable tools to capture customer concerns and follow up for resolution
Responsible for registration and reporting of sales activities using sales tools in accordance with reporting requirements
Adhere to all internal Broker/Dealer policies and procedures
Presents to Advertisers topics relevant to each particular client demonstrates FOX’s advantage and importance to advertisers versus other broadcast networks
Assists in onboarding process and bringing new clients up to contract specifications
Visit, manage, and develop new and existing OEM accounts
Ensure effective operation of the Customer Service area to meet customer expectations in terms of quote response time, order entry, and order fulfillment
Utilizing resources available including people, material and machines, to achieve customer satisfaction for quote turn around time, order entry, and delivery performance
Establishing customer service goals and ensuring efficient integration of factory, supply chain, logistics, engineering and quality to achieve customer service targets
Determining / deploying actions required to maintain velocity, efficiency and quality in work area

Service Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Account Manager

List any licenses or certifications required by the position: PMP, ITIL, PMI, V3, BOMA, HPE, OEM, CISM, CISSP, CAFM

Education for Service Account Manager

Typically a job would require a certain level of education.

Employers hiring for the service account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Engineering, Technical, Management, Marketing, Engineering Technology, Business/Administration, Communication, Business/Management

Skills for Service Account Manager

Desired skills for service account manager include:

Business processes
Financial systems within branch Service operations
Standard practices
Tools
Medicare / Medicaid coverage policies
Heterogeneous environments used by Enterprise Accounts
Microsoft Office products
ISET
Global risk and compliance policies regional regulations that impact the global relationship
Treasury Services global suite of products

Desired experience for service account manager includes:

Utilizes technical proficiency in various programs to support sales teams
Some relevant work experience preferred
Must be able to learn and become adept with Company processing platform to conduct research (including writing simple queries) for problem resolution
Must have the ability to understand and communicate complex technology issues to customers
Minimum of two (2) years of experience in mortgage or financial service operations
Must be able to address and present to an audience

Service Account Manager Examples

1

Service Account Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a service account manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service account manager
  • Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
  • Direct report to SP
  • Primary responsibility is the Product and Engineering teams focused on Enterprise Wireless solutions
  • Create a solid sales pipeline
  • Assist/take action where needed
  • Expected to interpret routine information and develop appropriate course of action
  • Own the key service relationship with the customer, and is responsible for ensuring that WCS services are cross-sold and customer satisfaction is maintained
  • Primary duties involve effectively onboarding new clients, coordination of research and communication of results to client questions relating to their business operations and content of products, providing training on functionality for external and some internal clients
  • Conduct site surveys of the ethanol fermentation process
  • Ensure Appropriate Communication and Knowledge Sharing (best practices) within the regional SAM Community
Qualifications for service account manager
  • Proactive customer problem resolution experience
  • Customer front line sales experience
  • Fluid power background
  • FINRA Series 7, 24 and 63 required or the ability to obtain within department guidelines
  • Specific vertical expertise is a plus
  • Strong track record of success selling enterprise software solutions into the Emerging Markets countries
2

Service Account Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service account manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service account manager
  • Responsible for maximizing Customer Services sales in the assigned district covering both new equipment customers and the existing installed base
  • Promote and drive sales of CS agreements together with district sales teams in accordance with the regional CS sales strategy
  • Promote and drive sales of life cycle business
  • Provide input and feedback on sales strategy and planning to district and regional management via monthly reports on contract penetration, contract renewal rate, and competitive threat analysis
  • Supports the key account managers in case of point of sale deals
  • Responsible for maintaining and increasing CS service contracts for current installed base
  • Promote and execute the sales of out of warranty contracts
  • Promote and execute the sales to higher level CS contracts
  • Promote and execute on-time renewal of CS contracts
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up
Qualifications for service account manager
  • Strong in prospecting, replacing an incumbent
  • Carrying moderate to large quota and protecting the installed base is essential
  • Able to identify and generate sales leads/opportunities
  • Proven track record in growing revenue
  • Consistent achievement of assigned quotas
  • Ability to create, edit and input data into MS Excel
3

Service Account Manager Job Description

Job Description Example
Our growing company is hiring for a service account manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service account manager
  • Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information
  • Prepares repair job proposals by estimating labor and other job costs using estimating software program
  • Prepares service contract bids
  • Receives and responds to written and oral questions related to quoted repairs and service contracts
  • Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service
  • Contacts service customers regarding contract renewal prior to contract expiration
  • Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations
  • Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
  • Assists in A/R collection efforts to ensure prompt payment from customers
  • Covering G aming/Hospitality customers (ex
Qualifications for service account manager
  • Background working with sales projections and constructing assortment plans
  • Working knowledge of NuORDER
  • Must be able to speak conversational Italian, Italian fluency highly preferred
  • Experience reading customer contracts
  • MBA or MS or advance education/certification
  • Bachelor's Degree OR if no degree, 6+ years of successful client support experience
4

Service Account Manager Job Description

Job Description Example
Our growing company is looking for a service account manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service account manager
  • Attend training that is offered
  • Drive sales opportunities and funnel growth
  • Handle all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment
  • Process all EDI orders and maintain EDI cross reference tables per customer
  • Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
  • Obtaining and evaluating all relevant information to handle inquiries and complaints promptly
  • Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable
  • Promptly responding and assisting agents/customers with damaged shipments and/or mis-shipments
  • Investigate, Resolve and Process deductions
  • Complete Certificates of Conformance as needed for orders
Qualifications for service account manager
  • Perform duties with a professional manner at all times
  • Background in electrical services and energy conservation preferred
  • Must be a highly organized, responsive, detail oriented, team player with a "can do" attitude and have the ability to prioritize and complete multiple tasks with a high degree of accuracy
  • Requires an individual who is self-directed and self-motivated with an inquisitive nature and has the desire to solve problems
  • Bachelor degree in engineering, concentration in Robotics/Automation
  • Learning and improving
5

Service Account Manager Job Description

Job Description Example
Our company is looking for a service account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service account manager
  • Work cross functionally with internal departments (R&D, Culinary, Marketing, FS RSM’s, ) to execute short and long term business plans
  • Attend relevant industry functions representing B&G in a professional manner engaging in networking opportunities and share learnings with internal team to assist in executing against the defined strategy
  • Create service quotes and configurations for customers and partners facilitate any special pricing requests/deal registration requests
  • Prepare, analyze and develop an overall solution for new sales
  • Maintain individual industry regulatory knowledge technical product knowledge in order to support customer education
  • Work closely with Project Management and SKU management team to ensure new SKU / SKU updates release to production in a timely manner to smooth out delivery to customers
  • Serve as the link of communication between key customers and internal teams including Operations, Product Management and Finance to ensure timely deliveries of customer product
  • Deal with complaints to maintain trust
  • Participate in daily planning meetings to coordinate current and forward looking customer requirements
  • Be responsible for the maintenance and distribution of customer reports, together with additional reports required by the sales department
Qualifications for service account manager
  • Experience in an international and/or complex matrix type business environment desirable
  • Minimum 8 years of experience with selling application solutions
  • Bachelor’s Degree and/or three to five years of customer service, account management, and supervisory experience
  • Minimum of 2-3 years Financial Services experience with a good understanding of core UK products and services
  • Relationship management skills – previous experience in a client facing role
  • Strong understanding of IFA and/or institutional business model

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