Account Service Manager Job Description

Account Service Manager Job Description

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Account service manager provides professional advice and consultation to all clients on insurance coverages and risk management matters, making them aware of the benefits derived from various products and services offered by FM Global.

Account Service Manager Duties & Responsibilities

To write an effective account service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included account service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Conduct process improvement dialog with Team Leads and Team Members
Develop detailed near-term and long-term customer service satisfaction plans
Provides quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material fixed price services
Manage all aspects of the customer relationship and daily interactions
Manage Customer Service responsible activities for PRO Launch projects and participate in Integrated Program Team meetings to ensure a smooth transition from new program development to full rate production
Develop an internal support plan to meet all customer performance expectations and requirements
Conduct necessary analysis to understand market and customer trends
Negotiate and manage changes in customer demand to ensure accurate flow down in support of on time delivery and sales, inventory, and operations planning (SIOP) initiatives
Support Accounts Receivable team as related to contested invoices and days sales outstanding (DSO) metric
Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews , as

Account Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Account Service Manager

List any licenses or certifications required by the position: PMP, ITIL, PMI, V3, BOMA, HPE, OEM, CISM, CISSP, CAFM

Education for Account Service Manager

Typically a job would require a certain level of education.

Employers hiring for the account service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Engineering, Technical, Management, Marketing, Engineering Technology, Business/Administration, Communication, Business/Management

Skills for Account Service Manager

Desired skills for account service manager include:

Internet and internet related technologies
IKA/Salesforce and MC400
Microsoft Office with focus on Excel and PowerPoint
Cabela’s key strengths and attributes to all marketing communications initiatives
Cooling and Network infrastructure
Excel
Global roaming services
Graphics terminology and software
Insurance products and enrollment administration
Kaiser Permanente and the products offered

Desired experience for account service manager includes:

Strong communication skills - Exceptional communications skills with a variety of influence styles to interact and manage cross-functional teams to solve customer business challenges and drive results
Demonstrates deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings
Minimum of four (4) years of experience in mortgage or financial service operations
Four (4) years of management or supervisory experience preferred
Excellent time management, problem-solving & organizational skills
Shipment coordination / logistics experience

Account Service Manager Examples

1

Account Service Manager Job Description

Job Description Example
Our company is looking for an account service manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for account service manager
  • Responsible for organizing all jobs from beginning to end (setting up project accounts for the customer, entering orders, material orders, keeping track of jobs, scheduling with techs and store managers, setting up security, making sure each job is complete, following up with the store managers to confirm satisfaction, confirming how the customer wants to receive their invoices, and watching the A/R & A/P on all accounts)
  • Participate in conference calls with sales, in house team, and customers
  • Educate self on products being used with each customer
  • Attend customer events/summits, visit job sites
  • Attend trainings that are offered
  • Updating systems, customer portals, project spreadsheets daily
  • Making sure customers receive invoices on time, and payment is received in a timely manner
  • Review and resolve any A/R issues
  • Reviewing weekly open order reports and daily writer sales reports
  • Sending customers and management weekly updates
Qualifications for account service manager
  • At least 5 to 7 years of job related experience
  • Significant customer interaction experience
  • Minimum 3 years’ work experience in Customer Service or Sales
  • Strong Aerospace industry and program knowledge
  • Judgment, logic, resourcefulness and creativity
  • Basic market analysis tools and techniques
2

Account Service Manager Job Description

Job Description Example
Our company is hiring for an account service manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account service manager
  • Understands and effectively applies estimating, scheduling and other software programs
  • Evaluates contractual conditions, technical specifications, architectural drawings, and prepares fully detailed project proposals for presentation to developers, consultants, and building owners
  • Ensure the customer is being billed properly and assist in collections of slow paying accounts
  • Interface with branch clientele developing ongoing relationships, resulting in solid sales leads
  • Able to analyze market conditions
  • Take the lead in the Pre-Sell, Bidding, Negotiation, Order Entry and Approval Engineering Phases of project management
  • Partner with Operations Manager to ensure quality product turnover
  • Account liaison between branch personnel and Operations Support Team
  • Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants
  • Includes building relationships in BOMA and other associated groups
Qualifications for account service manager
  • Strong Outlook(tasks, calendar, email) experience
  • Human Resources experience (Employee Benefits, 401K)
  • Knowledge of Medical, Vision and Dental terminology
  • At least 2+ years of wholesale or customer service experience
  • Bachelor’s degree in Fashion Merchandising a plus
  • Successful record of meeting and exceeding sales goals
3

Account Service Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of account service manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account service manager
  • Remains current on regulations and industry trends which affect service offerings and turbine sales for North America and target markets
  • Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews , as applicable
  • Responsible for providing dedicated account management support for specific accounts and developing excellent relationships with the account’s key contacts
  • Ownership of the Service management aspect of the relationship – engaging with each account on a regular basis
  • Responsible for the successful integration of the Accounts into FundsNetwork
  • Offer a business consultancy service to our clients, focusing on operational, technology and client service solutions – resolving complex issues and making it easier to do business with FundsNetwork
  • Produce MI to share with the accounts to highlight sales operational trends – automation, contact analysis
  • Identify / fact find revenue opportunities when interacting with the accounts and sharing relevant updates to the Sales / Propositions teams
  • Engage with Senior Management on a regular basis to update them on the relationship, highlighting risks and opportunities
  • Function as an extension of Retirement Solutions and Institutional sales teams when partnering with Marketing, Product, Business Management and Shared Services
Qualifications for account service manager
  • Four year University degree
  • Previous experience working with complex commercial accounts, with an emphasis on transportation and/or construction industry focused experience preferred
  • Executes the complete sales cycle, from prospecting and qualifying sales leads, coordinating sales activities and required resources for solution development, to presenting solutions and negotiating through the close
  • High School Diploma and 12+ years of relevant experience or Bachelor's Degree and 10+ years of relevant experience required
  • Previous FTTx experience highly preferred
  • Supports and participates in team sales initiatives where applicable by gathering and communicating pertinent information for assigned accounts
4

Account Service Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of account service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for account service manager
  • Prioritize orders to traffic by Distribution Facility
  • Manage Regional Territory and agent standard processes
  • Leads technical and management conference calls
  • Responsible for the education of the employees of the customers incl
  • Request communication materials
  • Assume a leadership role in developing and executing winning account strategies for the extended sales team
  • Develop and build strategy for national account business around all product categories within the B&G Foodservice portfolio and define target operators
  • Manage existing National Account customers and expand the portfolio of products within those customers
  • Focus on establishing new business with national accounts and defined target operators for profitable growth within our national brand portfolio
  • Collaborate with Foodservice Marketing lead and channel director to prioritize brand focus and develop capabilities presentations and various selling materials to support those brands
Qualifications for account service manager
  • Ability to multi-task and remain flexible in a fast-paced environment
  • Service Engineering Manager (SvEM)
  • Service Delivery Manager (SDM)
  • Provide an excellent level of customer service through frequent and direct customer contact
  • Meet annual department Order Input targets for assigned customer accounts
  • Manage services projects and maintenance contracts within budget and schedule requirements
5

Account Service Manager Job Description

Job Description Example
Our company is looking for an account service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account service manager
  • Participates in Root Cause Analysis including incident and problem management activities
  • Able to clearly articulate concerns and issues to the customer
  • Presents all open cases and details regarding upcoming events
  • Manages all commercial aspects of the service maintenance contract relationship with the customer
  • Ensures compliance levels are met in accordance with all maintenance contracted service level agreements
  • Participates in the planning, approval, and implementation of approved change management requests
  • Develops a joint Account Management Plan (AMP) and execute against the plan in conjunction with VxBlock , VxRack and/or partner account teams
  • Maintains high level of awareness of service issues effecting the Converged/ Hyper Converged environment including proactive problem avoidance behaviour and maintenance practices
  • Responsible for management duties to Client's vehicle fleet program and develops/enforcement of fleet policy to ensure the efficient and effective use of company-owned and/or leased vehicles
  • In consultation with the Client, initiates, monitors, and recommends adjustments to the Client's fleet policy in order to maximize the fleet's efficiency and profitability, ideally reduces the Client's liability exposure and follows industry Best Practices
Qualifications for account service manager
  • Good understanding of FundsNetwork and the competitive landscape within the industry
  • Strong understanding of the UK platform business, in particular servicing and new business processing
  • Ability to handle objections and think on ones feet to overcome
  • Strong influencing skills, proven experience and success in building long term customer relationships
  • Proven track record of managing Accounts
  • Confident at all levels of the business with senior stakeholders from sales, operations and technology

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