Project Manager Service Job Description

Project Manager Service Job Description

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Project manager service provides consulting support to the IT delivery teams throughout the organization to support efficient and effective project delivery (using Waterfall, Lean, or Agile methodologies.

Project Manager Service Duties & Responsibilities

To write an effective project manager service job description, begin by listing detailed duties, responsibilities and expectations. We have included project manager service job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for the delivery of small to medium scope projects of moderate complexity that often represent cross-organizational initiatives
Work effectively with business partners, vendors, technology and project management staff to develop the project agenda and ensure agreement/adoption of project objectives/deliverables by affected constituencies
Define LS Product strategies, plans and roadmap to secure long term Product evolution
Drive substitution and phase out of LS Products to optimize a competitive Product portfolio
Monitor, follow up and actively evaluate LS Product performance, both financial and functional to
Optimize commercial success
Develop LS Business Cases and balance risk exposure to secure profitability
Manage activities generated from product decisions for smooth product realization
Manage LS Product requirements ensuring strategic fit, financial and technical feasibility ensuring
Define the scope of each project and the impact to customer service volumes, systems and processes

Project Manager Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Project Manager Service

List any licenses or certifications required by the position: PMP, ITIL, PMI, PM, PRINCE2, SAP, NICET, PRINCE, HDI, CSPM

Education for Project Manager Service

Typically a job would require a certain level of education.

Employers hiring for the project manager service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Business, Education, Project Management, Technical, Computer Science, Health, Associates, Business/Administration, Management

Skills for Project Manager Service

Desired skills for project manager service include:

Applications
AGILE
Compliance
HIPAA
SCRUM and Waterfall delivery methodologies is useful
Mechanical codes strongly
Office equipment and Microsoft Office products
Any related events held by the SAC
GIS and GCB
ITC forward deployed personnel

Desired experience for project manager service includes:

Experienced at building relationships
Progressive experience planning and managing multiple mid to large scale projects
Strong knowledge of MS Excel and PowerPoint
Create a detailed project plan which identifies and sequences the activities and resources needed to successfully complete the project
Review the project schedule with customer service senior management and all other staff that will be affected by the project activities and update the schedule as required
Accomplishes project objectives through coordination of meetings and follow up activities with key stakeholders

Project Manager Service Examples

1

Project Manager Service Job Description

Job Description Example
Our innovative and growing company is hiring for a project manager service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for project manager service
  • Get to work on and have ownership of projects that vary in type, size and complexity
  • Be accountable for all aspects of communication associated with your projects
  • Provide reporting and analysis throughout each project’s lifecycle
  • Facilitate resolution of complex issues within the CX team and across stakeholder groups
  • Proactively identify opportunities for improvement outside of assigned project scope and make recommendations to address and prioritize issues
  • Help the CX team scale more effectively and efficiently
  • Communication/Coordination - Responsible for communication and status reporting to project staff, customer and Simplex-GrinnellI management
  • Interact with cross functional teams such as Customer Service, Operations, Software Development and Design teams, Product Management, EU Mobile Team, Recruitment, Learning and Development and IT to ensure all aspects of project are aligned
  • Secure and schedule the resources and manage cross functional teams to deliver to the program
  • Monitor the execution and ensure that the project delivery is to the appropriate levels of quality, ensuring the overall integrity of the project
Qualifications for project manager service
  • IT Service Delivery experience on Service Delivery Manager role or similar
  • Strong negotiation/leadership skills
  • Possibility to travel on regular basis depends on project
  • ITIL Foundation certification is mandatory (ITIL Intermediate desired)
  • Bachelor’s degree in Computer Science, Information Technology, or relevant related field a plus, but not required
  • Relevant business certifications are noted
2

Project Manager Service Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of project manager service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for project manager service
  • Develop transition implementation plans from inception through operationalization
  • Summarize and provide comparative analysis for vendor evaluation
  • Lead contact center transition (lift and shift) according to plan and SOW
  • Manage tasks and deliverables according to plan
  • Provide status report outs using business-sanctioned formats
  • Contribute to best practices for methods and tools
  • Lead and organize continuous improvement projects or other key initiatives in accordance with Customer Service strategy
  • Create programs that match brand needs and provide a competitive edge over our competition
  • Identify, design, implement and monitor Service test initiatives based on field assessments
  • Ensure accurate and useful data collection and analysis by developing appropriate measurement tools
Qualifications for project manager service
  • 3-5 years of project management experience in the digital media industry, preferably with video-based experiences and products
  • Must have experience managing and negotiating with partner vendors and development shops
  • Previous experience with project management in customer service preferred
  • Strong problem solver, able to easily maneuver through more complex environments and have a curious approach to discovery
  • Ability to clearly and accurately understand and define expectations
  • Is able to work under general supervision, with no instructions needed for routine work
3

Project Manager Service Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of project manager service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for project manager service
  • Conduct periodic property visits to follow up on effectiveness of Service Programs
  • Attend appropriate seminars, conventions, trade shows, to support the business, better understand trends and bring innovation to improve Service programs at assigned brands
  • Coordinate project team effort including engineering, testing, site work activities, sub-contractors
  • Resolve disputes over back charges, delays, warranties
  • Agree with Order winning team, delivery of scope, budget & program prior to submission
  • Fully understand the terms and conditions of all contracts under their control working with commercial partner as required
  • Accept projects and deliver to tendered scope, budget & program actively seeking to increase gross margin performance
  • Develop delivery strategy for each project to efficiently maximise project performance as tendered or through improved ways of delivery through effective planning and control
  • Provide programs and resource / manpower requirements for Field installation as required
  • Effective variation control including management of customer requirements to increase the project scope through effective variation control to agreed terms & conditions of contract
Qualifications for project manager service
  • Experience with complex integration and conversion project experience & experience on large-scale, enterprise wide/global projects
  • Experience with projects in one of more of Supply Chain, Manufacturing, Server Operations or Cyber Security
  • 7+ years of experience in the IT/Technology industry & at least 3 years direct project management experience with IT application and/or infrastructure projects
  • A PMP Certification & Experience working within an established Program Office environment is highly preferred
  • Retail delivery experience knowledge would be advantageous
  • Leading cross-functional projects to develop and implement new programs and process improvements
4

Project Manager Service Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of project manager service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for project manager service
  • Assist with resolution of high severity requests or issue escalations as needed
  • Work with multiple internal/external stakeholders to ensure that all aspects of the project are covered (Department of Motor Vehicles, Accounts Payable, Toll Entities throughout the United States/Canada and Fleet Operations)
  • Development of a tracking system capable of documenting violations internally and producing automated notifications for violators
  • Coordinate with internal IT teams to create a workflow for capturing license plates as they are registered and sold
  • Identification of workflow issues, implementation of efficient methods for improvement
  • Utilize multiple internal systems to research origin of violations
  • Daily contact with external vendors worldwide
  • Alignment of internal processes with external contacts (upfitters, leasing providers)
  • Act as the liaison between the customer and the rest of the organization
  • Build and maintain favorable communication with current accounts
Qualifications for project manager service
  • Minimum 5 years of experience in project management related with Service Management (preferable in IT and in global - multicultural environment)
  • Managing projects in accordance with GBS established methodologies focused on LEAN and Six Sigma
  • Scope multiple parallel projects and set specified timelines for deliverables
  • Managing project schedules, progress and costs to ensure results are delivered on time and within budget
  • Using a rigorous risk identification and mitigation process on an ongoing basis
  • Developing & deploy communications and training materials that support project implementation
5

Project Manager Service Job Description

Job Description Example
Our growing company is looking to fill the role of project manager service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for project manager service
  • Problem resolution for field issues, application or general technical issues
  • Coordinate with customers and various internal team members concerning material and project requirements, production, delivery and submittal schedules
  • Provide coordination, correspondence and assistance to our customers and internal Kawneer personnel while maintaining customer relations and confidence
  • Pro-actively work to earn new orders via consultative service and communication
  • Exercising jointly with the provider change control, acceptance testing over any changing or new service elements, over the duration of the contract
  • Identify any possible additional activity which may be taken forward within the contract to become part of the services (including the incorporation of services which are different in nature from those currently delivered)
  • Performs warranty work to include attending warranty handoff meetings when needed
  • Will maintain correspondence with customer service representatives daily
  • Use data and trends available through Building Automation Systems (BAS), Building Energy Management Services (BEMS), Intelligent Services Command Center, and Trane Energy Performance (EP) to monitor and evaluate building performance for Trane Intelligent Service Agreement customers
  • Prepare professional documents to describe findings and recommended actions using charts, graphs, detailed written explanations for Service Agreement customers
Qualifications for project manager service
  • Demonstrated ability to recognize process improvement opportunities, apply project management & quality optimization tools to drive improvements
  • Experience presenting results to an executive team
  • Intelligent Risk Taking - Ability to think out of the box and take decisions with adequate data
  • Self-Starter - Strong bias for action and sense of urgency
  • Communication - Strong verbal/written communication skills
  • Leadership - Ability to motivate and influence others to achieve results

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