Service Project Manager Job Description

Service Project Manager Job Description

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Service project manager provides management direction in the development, coordination and administration of Human Resources programs including Compensation, Benefits, and HRIS.

Service Project Manager Duties & Responsibilities

To write an effective service project manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service project manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Own overall project communication and coordination
Drive discussion when conflicts arise and work with the team on alternatives or different approaches
Help with resource planning and allocation
Develop project plans for key projects using appropriate planning techniques that track progress of critical business objectives
Work with Product team members to keep improving software development processes in order to create high-quality features efficiently
Review business, functional and technical requirements for completeness and identify gaps, as needed
Recommend and implement process changes as necessary
Evaluate and assess each project’s results
To provide a gap analysis based on current practise, process and systems
To provide a plan to deliver agreed changes

Service Project Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Project Manager

List any licenses or certifications required by the position: PMP, ITIL, PMI, PM, PRINCE2, SAP, NICET, PRINCE, HDI, CSPM

Education for Service Project Manager

Typically a job would require a certain level of education.

Employers hiring for the service project manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Business, Education, Project Management, Technical, Computer Science, Health, Associates, Business/Administration, Management

Skills for Service Project Manager

Desired skills for service project manager include:

Individual mechanic skill set
To evaluate service call priorities to help in the dispatching of calls
Principles and processes for providing customer and personal services
Grammar
Rules of composition
SAP
Leadership technique
Business and management principles involved in strategic planning
Coordination of people and resources
Human resources modeling

Desired experience for service project manager includes:

Excellent process knowledge related to including but not limited to Incident, Problem, Change, Configuration management
Sounds knowledge of project management best practices and usage of standard toolset reporting, project planning and tracking
Experience in setting up E2E process (ITIL or SM) and testing of the process interfacing with tooling deployment
Ability to manage and perform service assessment for Service Commencement Readiness
Experience in setting up interim management system and organisation
Ability to develop DOUs, OLAs and ICA as the contracts dictates (customer contract awareness)

Service Project Manager Examples

1

Service Project Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service project manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service project manager
  • Formulates the project plan, in accordance with the goals and timing, as defined by contract
  • Screen for new product development opportunities with sub suppliers in collaboration with Procurement and Product Lifecycle Management
  • Driving R&D projects with sub suppliers
  • Setting up partnerships with technical partners
  • Specify work packages for outsourcing
  • Execute the implementation on specific customer sites
  • Ensure proper validation and documentation
  • Team’s Project Delivery Performance
  • Understand and project manage work through all steps and processes involved in customer work in progress
  • Responsible for providing the complete design preparation applying technical analysis using current design technology resources
Qualifications for service project manager
  • Confidence to work across all levels of the organization and with multiple departments and cultures
  • Native / Web App or Technical background required
  • 2 to 5 years of experience as an IT Project Manager and/or Scrum Master in software development
  • 1+ years of experience in Agile/Scrum Methodology
  • Ability to organize the needs, concerns, desires of the project into a plan which becomes the roadmap for the team, driving clarity and minimizing complexity
  • Ability to balance and prioritize competing interests of project stakeholders
2

Service Project Manager Job Description

Job Description Example
Our growing company is looking to fill the role of service project manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service project manager
  • Communicate programs to internal and external customers
  • Work with training and operations to conduct workshops for new general managers and new owners
  • Identify marketing needs and develop programs that increase financial returns and customer service
  • Source partner funds to offset costs of marketing programs
  • Develop communication, implementation and debrief plans to field hotels
  • Drive creative process with outside agencies to develop merchandising support for Service programs, marketing campaigns or developing training materials
  • Communicate and interpret Service standards to field managers, department heads and franchisee community
  • Act as primary point of contact for these offerings, answering questions and addressing potential franchisee issues as necessary
  • Test and research Service Tactics which support Service Programs
  • Develop strategic alliances with vendors and manufacturers
Qualifications for service project manager
  • Independent follow-through ability (attention to detail, monitoring and controlling) Strong meeting facilitation and negotiation skills
  • Degree in Electrical Engineering or Business Administration
  • 6+ years HR operations or shared services environment or HR Functional experience preferred
  • Sound business background, preferably working in a Customer Service environment
  • Qualified candidates must have 4 to 5 years of Project Management experience
  • A Big thinker who can look outside the box for solutions but can probe and considering all the facts and details, while still staying aligned with the long term plans and goals
3

Service Project Manager Job Description

Job Description Example
Our company is looking for a service project manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service project manager
  • Maintain an effective “risk & opportunity” register for all projects under their control including cost and program related items
  • Coordinate and manage all procurement, engineering, manufacturing, Site resources and sub-contract interfaces for projects under their control
  • Maintain customer relationship to achieve long-term retention and satisfaction for growth potential
  • Carry out effective contract reviews with finance team including forecasting of financial and resource requirements
  • Make full use on the Non-conformance reporting (NCR) tool ensuring all project related NCRs are closed out in a timely manner and all NCCs captured
  • Participate in VAM, 3i and TOP+ cost reduction and sales stimulation ideas creation
  • And delivery to the overall benefit of the business
  • Management of a project(s) budget typically between £1k to £5M
  • Operate within signature protocol, governance, processes and systems
  • Approval of timesheets and expenses on project related costs as required
Qualifications for service project manager
  • Ensuring that risk related costs are included in project budgets and forecasts
  • Ensuring that risk considerations are incorporated into project schedules
  • Adjusting, update and communicate project plans as needed
  • Working closely with Process Owners to understand business objectives in order to scope projects appropriately
  • Presenting and lead conversations about projects, issues, solutions, and strategy to senior leaders
  • Providing functional expertise to assess potential financial and operational impact of projects or issues
4

Service Project Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service project manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service project manager
  • Support sales representatives by consulting with customers as needed, researching and resolving customer problems, and recommending modifications to the product or processes as needed to ensure a timely a quality product
  • Process estimates and quotes for sales representatives
  • Listen to the customer, recognize key issues and communicate these items to the appropriate production and sales teams
  • Lead services creation projects, following the Service Generation Process, with global teams
  • Ensure consistent approach to format and delivery of the offers alignment with other services offers in the presentation and delivery to customers
  • Specifies the staffing of the project, resources required, anticipated costs, risk assessment and quality standards to be used
  • Reports on employees’ performance to the hierarchical superior of the employees for each project
  • Ensure scope of project is consistent with quotes and customer needs, maintain customer contact to ensure coordination and proper schedule of all products and services, develop and maintain accurate forecast and receivables
  • Proactively monitor and manage backlogs to ensure proper execution of projects
  • Order entry and order transfer processing
Qualifications for service project manager
  • Experience working for a multi-national organization and working with colleagues in other locations international locations
  • Experience with Project Management Tools (internal, external, MS Project, or similar)
  • High level Site activities coordination with a focus on Health and safety
  • Bachelor's degree in Business Administration, Computer Science, Information Systems
  • Accountable - Ability to demonstrate ownership, both individual and shared, to achieve results
  • Collaborative - Ability to work beyond boundaries in a team environment
5

Service Project Manager Job Description

Job Description Example
Our company is looking to fill the role of service project manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service project manager
  • Responds to control system alarms and customer requests
  • Analyzes, diagnoses, and repairs direct digital control systems remotely
  • Remotely performs preventative maintenance, site surveys, and programming modifications as needed
  • Provide remote assistance for on-site installation and repairs by examining building layout, anticipating difficulties and providing service suggestions for on-site work
  • Communicate results of remote diagnostics and analysis to customers and facility engineers as needed
  • Able to setup, maintain and make control system adjustments utilizing knowledge of the various HVAC mechanical systems and equipment
  • Use a consultative approach to support the objectives of Intelligent Services fulfillment in sales and service
  • Documents work performed and time spent in the appropriate Business System following pre-defined remote service procedures
  • Proficiency in the use of Business Software Systems (Click, Kronos, LMS, ) BAS, BP, and EP software Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Manages estimates, scope, resources and timelines, and revises as appropriate to meet changing needs and requirements for projects with a low to mid-range complexity, size and/or scope
Qualifications for service project manager
  • Integrity - High integrity team player who has a record of winning the confidence and trust of colleagues
  • Analytical - Detail oriented, with strong analytical, organizational and decision-making skills
  • Solutions Focused - Proactive with a continuous improvement mindset to challenges
  • Change Agent - Ability to recognize opportunities and drive changes to achieve higher results
  • Tolerance for Ambiguity - Confidence in the face of adversity and an ability to work through uncertainty
  • Multi-tasking - Ability to handle multiple competing priorities and effectively manage deadlines

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