Service Business Manager Job Description

Service Business Manager Job Description

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Service business manager provides market insight and input into commercial tools, programs and processes that can be leveraged broadly across the organization.

Service Business Manager Duties & Responsibilities

To write an effective service business manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service business manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Partners with the Functional Team to create requirements documents that will be used by developers for customizing Dynamics AX
Continuously driving TCE improvement by engagement with channel and customer through the customer centric mindset and Win-Win-Win strategy
Manages and monitors performance of channel and service business metrics (e.g., attach, penetration, revenue, orders, Total Customer Experience (TCE)
Identify and advise field sales teams on new (non hosting) opportunities and facilitate / manage reciprocal engagement
Initiate proof of concept work
Track business development in $ by quarter in a format that is accessible on demand
Report on activities and results on a monthly basis
Work with team across geographical regions to coordinate strategic account activities when required
Execute and contribute to the development of the global VSPP programs
Guide consulting engagements, service delivery and practice development for Japanese-owned businesses operating in North America and other global regions

Service Business Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Business Manager

List any licenses or certifications required by the position: ITIL, PMP, CCNA, FPC, CPP, BRM, CPA, ISD, GCP, AWS

Education for Service Business Manager

Typically a job would require a certain level of education.

Employers hiring for the service business manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Management, Engineering, Business/Administration, Marketing, Technical, Computer Science, Finance, MBA

Skills for Service Business Manager

Desired skills for service business manager include:

Challenges and initiatives that can be translated into VMware opportunities
Clients’ business priorities
NPO processes
NPO tools
CTI and TCS
Excel
French
IEX
Nordic languages is an advantage
Project/Programme Management

Desired experience for service business manager includes:

Experience in building a partner-based business
Managing day-to-day client engagement with Japan BU Marketing, PAC and assigned business projects and provides with consultation form IT and Business Process improvement
Drive positive outcomes for critical IT services in assigned area/region, and responsible for service delivery in assigned business area
Depending on resource allocation status for BU business priority, may sometimes need to take a role for client engagement in other business functions beyond Marketing and PAC
Web Content Management (Adobe)
Social Relationship Management (Sprinkler, Salesforce Marketing Cloud)

Service Business Manager Examples

1

Service Business Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a service business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service business manager
  • Enhance management communication in multi-language and multi-cultural business environment
  • Drive IT Operations Programs in the region/Site - New Office Build Outs/Plant Build outs/ Acquisition Integration Support
  • Drive Operational Excellence End User Computing Services, Work with Server Ops team to improve Performance and availability, Work with Network Design/Build/ Run Teams to continuously improve the Voice & Data Network services at the site
  • Focus on supporting the Business Growth by improving & Tailoring processes to suit the needs, partnering with the Businesses Teams on their Business Specific IT Infrastructure requirements
  • Work towards continuous improvement of the Local IT Processes & Infrastructure across the region - Addressing Obsolescence, Budgeting, Capacity Planning
  • Partner with the CTO COE Teams & Corporate Core Tech Teams for promoting newer technology adaption in the region/ site
  • Liaison with various Application IM Teams for any User escalations on the applications
  • Work with CTO operations leadership to come up with the Strategy for supporting the New Initiatives in the region
  • Packaging with Core Operator products Mobile Workplace, UC
  • Present the solution architecture, including all technical aspects of the product Roadshows, Events, B2B Operator team meetings or sales kick offs
Qualifications for service business manager
  • Mobility Platforms (smartphones, tablets etc)
  • Internet of Things (Beacons
  • Cloud Platforms as a Service (AWS)
  • Knowledge Management Systems (Sharepoint, Confluence)
  • Degree of Masters on Information Technology \ Marketing
  • Min 5+ years in Consumer Marketing
2

Service Business Manager Job Description

Job Description Example
Our company is looking to fill the role of service business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service business manager
  • Ability to present to both individual contributors executives
  • You will be charged with developing and expanding new business partners and projects opportunities, customer awareness in this field and executing all BD activities on Ethernet product lines
  • Manage an assigned portfolio of National Key Accounts
  • Provide Leadership and Guidance to our state based Business Development Managers on strategies to maintain and grow our Customer base
  • Develop a pipeline of opportunities for the company’s unique offering in the Data Centre Assessment and Optimization capabilities
  • Assist in training and participate in customer demonstration or promotional seminars
  • Manage two Key Account Supervisors
  • Direct the preparation of proposals, and determine appropriate technical and contractual approach consistent with the organization's objectives
  • Organize and lead project teams consisting of various support groups in order to respond effectively to unique business opportunities and take advantage of unusual situations in the marketplace
  • Review, approval and audit of adjustment requests to ensure business rules budget compliance
Qualifications for service business manager
  • Precision Marketing, SEM\SEO
  • Min 5+ years in FMCG
  • Administers policies, procedures, and tracking in order to facilitate
  • Thorough knowledge of related regulatory requirements including OHS, KYC, AML, CDIC, and Privacy legislation
  • Thorough knowledge of people and performance management techniques, including coaching feedback, motivational techniques and their application in managing others
  • Bachelors’ Degree in Business, Finance, Accounting, Economy, Industrial Engineering, Computer Science, or related field is required
3

Service Business Manager Job Description

Job Description Example
Our growing company is looking for a service business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service business manager
  • Support Key Account Management team to provide the expert advices along sales phases
  • Support Business Strategy Development, Implementation & Communication
  • Promote a Business Excellence culture within the organisation
  • Identify opportunities for Business Improvement through the analysis of current operating performance
  • Ensure the correct operation and configuration of all IT systems supporting the CS function
  • Maintain stewardship of all CS process documentation
  • Working closely with the Customer Excellence Manager, ensure that our Business Processes are at all times aligned with, support and facilitate our Customer Excellence culture
  • Represent the Country in the regional or global CS Process/IT communities
  • Manage, motivate and develop team using target agreements & performance appraisals
  • Attend monthly safety meetings and assist supervisors regarding the evaluation of safety problems and of team member’s safety recommendations/complaints
Qualifications for service business manager
  • ITIL Certification/ Knowledge
  • Strong program management skills including project initiation, scope, resource plan, scheduling, budgeting, risk management and communication
  • Demonstrated commitment for process improvement, customer focused in defining quality and establishing priorities
  • Effective cross-functional, interpersonal & communication skills, exposure to working in matrix environment
  • Ability to act strategically and deliver local decisions aligned with a Global approach
  • Minimum five (5) years of experience in consulting, operations or project management ideally in a health care setting preferred
4

Service Business Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service business manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service business manager
  • Build brand awareness and preference by initiating early Proof of Concept engagements for future network architectures
  • Identify immediate sales opportunities fulfilled through all OEM and direct sales routes
  • All facets of Account Management for the assigned customers working with OEM system and software partners to deliver solutions
  • Support post-sales development of both proof of concept and direct or OEM supplied implementations by coordinating monthly or weekly support calls/meetings
  • Managing the SEA LSS business P&L
  • Leads the development of the IT Service Strategy delivered to business units
  • Reviews business requests for service enhancements and undertakes cost evaluation, standards reviews
  • Contributes service descriptions and service-level agreements (SLAs) for specific services to the organization’s service catalogue
  • Focal Point for service delivery issues and customer complaints, leading resolution/prevention of application issues/problems in order to ensure resolution in a timely manner in order to maintain high customer satisfaction
  • Interfacing with other IT functional area leaders to understand infrastructure support initiatives, define serves and solutions for improving service efficiency and effectiveness
Qualifications for service business manager
  • BS/BM degree in Information Technology/ Engineering or related field/ MCA or equivalent knowledge and experience
  • Good relationship with major vertical market, service providers
  • You have a Master or Bachelor degree – preferable within the Scientific Field
  • You have a proven track-record in professional customer support
  • It would be an advantages if you have practical support and/or sales experience of analytical or bio-analytical products
  • Prior experience of effective people management and preferable with field employees
5

Service Business Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service business manager
  • Coordination between business units and IT maintenance teams for system downtime
  • Manage financial targets and drive order and revenue growth programs
  • Work closely with customers and the business to identify and analyze core business processes and workflows
  • Facilitate workshops with subject matter experts
  • Collaborate with the Service Delivery Manager and IS Leadership to diagnose problems and solutions
  • Support, develop and coordinate tools and processes used to track performance data
  • Negotiating, interpretation and management of contract documents in support of Customer Service sales offerings
  • Coordinate and Assist in leading a team of Contract Managers based in domestic and international sites
  • Support Contract Council meetings by preparing data in advance and formulating PowerPoint slides for presentations to the committee
  • Ensure proper execution of proposals and contracts based on customer schedules and requests to reflect business objectives
Qualifications for service business manager
  • Excellent level of English and Swedish (written and spoken)
  • Strong advantages to have an understanding of the Swedish Life Science and Chemical Analysis business/customer environment
  • Enjoy travelling and interact with customers
  • Knowledge of Call Centre applications such as
  • Knowledge of marketing and selling techniques in a service related business area
  • University degree in Business, Commerce, Finance, Banking or related field

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