Product Manager Service Job Description
Product manager service
provides technical leadership in designing and building real-time distributed applications, Rest & streaming APIs, and software platforms.
Product Manager Service Duties & Responsibilities
To write an effective product manager service job description, begin by listing detailed duties, responsibilities and expectations. We have included product manager service job description templates that you can modify and use.
Sample responsibilities for this position include:
Collaborate and lead interactions with functional areas such as business development, account development, IT development and support, QA, customer service, and operations to develop and provide product definitions responsive to customer needs and market opportunities
Ad Hoc representation of Senior Manager as required
Define and drive use cases, product features/requirements, roadmaps and release plans for the portfolio of CS software
Understand the needs and pain-points of our CS operational teams and propose simple, scalable solutions/options
Present and defend your ideas to CS and other cross-functional teams
Curious about the latest CS/CX technologies and incorporating into products
Able to quantify "the prize" and balance against multiple priorities
Own the entire software product development lifecycle from idea to rollout to ongoing measurement/iteration
Possess a bias toward agile, incremental delivery while still maintaining an overall roadmap story/vision
Knowledge of KPIs and OLAs a must
Product Manager Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Product Manager Service
List any licenses or certifications required by the position: ITIL, PMP, PMI, FAA, CTP, CSPO, SCRUM, ITSM, ISACA, CISCO
Education for Product Manager Service
Typically a job would require a certain level of education.
Employers hiring for the product manager service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Technical, MBA, Computer Science, Marketing, Education, Business/Administration, Management, Design
Skills for Product Manager Service
Desired skills for product manager service include:
Integrated automation systems
Salesforce products and APIs
Agile development practices
Architecture and information security
CRM platforms
Cisco inner workings
Contributing to product solutions
Customer needs
Designing and developing customer-centric experiences
Ethernet
Desired experience for product manager service includes:
Be able to take a holistic view of how IT services operate and apply this to the planning/structuring of the enterprise/strategic product(s)
The ability to lead/coach/manage people/teams and to adopt the People Manager role for members of the Product/Solution Management Team
IT Product Management as a discipline
Negotiation and influencing skills that motivate others to deliver and get the job done
Experience of Service Catalogue implementations in Service Management systems
Proven experience working within Technology and expertise in a team manager / extended team leader role
Product Manager Service Examples
1
Product Manager Service Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of product manager service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for product manager service
- Prioritize product rationalization through creation and ownership of business case and forecast modeling
- Interface with potential external partners for building customer added value
- Work closely with Senior Leaders and multiple key stakeholders to develop technical implementation methods that directly align with the business strategies
- Interface with internal client-facing teams to understand and document business needs and use cases
- Define user stories and product requirements for new and enhanced Campaign Management features
- Work closely with UI/UX designers to implement product requirements within easy to use interfaces and workflows
- Conduct competitive analysis and research to keep the Campaign Management Platform feature set competitive and differentiated in the marketplace
- Evangelize new product capabilities with internal team members and educate users via trainings, newsletters
- Train Technical Support staff, operations and sales on what, why, and how of product capabilities
- Develop marketing strategies and near term plans to drive business growth and guarantee customer satisfaction
Qualifications for product manager service
- Experience of working in Financial Services and Banking Industries
- Exposure to structured or process based delivery methodologies
- Background in web scale architecture, HTML5, and SaaS
- MS or BS in Computer Science desired
- Work with CTO and engineering leads on the evolution of the architecture for customers
- Working data/insights back into the business through our CS tech
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Product Manager Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for a product manager service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for product manager service
- Improve and develop product service programmes that deliver 'win/win' outcomes for the customer and the organisation in terms of value, efficiency and effectiveness
- Engaging the customer and advertiser to define the experience we deliver through ads
- Partnering with retail teams and other stakeholders to define the relevancy requirements for ads for a particular category
- Working across engineering teams that support the different advertising products to build systems to deliver highly relevant ads
- Partnering with operations teams to develop processes to measure relevancy and identify the root causes of any issues
- Collaborating with all partners to identify opportunities to continually improve the customer experience by delivering more highly relevant ads
- Develop product vision, strategy, business plans, and metrics for our advertiser facing targeting features
- Create and achieve revenue and profitability goals for all service offerings on assigned equipment categories
- Manage existing service product portfolio, including part pricing, repair and SLA offering for assigned equipment categories
- Create new service offerings for assigned equipment categories utilizing the product development process
Qualifications for product manager service
- Creating management dashboards, tracking / publishing services product metrics and financial performance
- Build and deliver customer presentations, internal web pages
- Develop relationships with key stakeholders (Sales, PS, Finance, others) in all geos
- Soliciting field feedback and requirements
- Ability to manage clear communication with management team
- 10+ years demonstrated experience in a services product management or a corporate leadership role in professional services/support product leadership role
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Product Manager Service Job Description
Job Description Example
Our growing company is looking for a product manager service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for product manager service
- Ensure sales and delivery cycle for all products is user-centered and smooth—an experience that delights the customer and increases the Customer Allegiance Score of the company
- Manage the Sequencing service and support business strategy including market outlook, competitive assessment and opportunity prioritization
- Manage P&L financials and annual revenue targets of the Sequencing service and support portfolio
- Supports the achievement of the operating plan, including the support to the sales and productivity initiatives for his/her products
- He/ She is the key link between the Director of Services and the Product Service Director, supporting the P&L on one side and getting the adequate technical product support on the other side
- Supports the achievement of the Operating Plans (OP), receivables, past dues
- Optimizes resources & manpower deployment to achieve OP & productivity targets for product specific business segment
- Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization)
- Leads service delivery, which continuously meets customer expectations
- Willing to travel extensively within the country as required
Qualifications for product manager service
- CCNP or CCIE
- Develops templates, methodologies, financial models, and other tools to streamline customer proposal process
- Superior PowerPoint skills fluent in other MS Office products
- Global theater experience preferred
- Intermediate knowledge of Content Management and Social Networking technologies , SharePoint, Jive, Twiki
- Experience with Cloud file sharing technologies, messaging and mobile platforms , Office 365, AWS, Box, Dropbox, Skype for Business, iOS, Android
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Product Manager Service Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of product manager service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for product manager service
- Plays an active role and sits in European regulatory bodies as applicable (EPROD role only)
- Manage service product life cycle and assume end-to-end Service product management, including maintaining service information/documentation in all appropriate document repositories (KnowledgeBase ,SharePoint, The Loop)
- Provide strategy development, commercialization, and operations alignment for the service of the assigned product family across the Energy Connections business
- Contribute to the development of the product strategy and vision supported by internal and external analysis
- Manage the relationship with the users and all stakeholders
- Regularly liaise with the Product manager in Houston office, Sales Managers in Celle office and Sales Co-ordinator in Moscow office where necessary to co-ordinate the correct technical and commercial response to the client
- To review customer orders, make competent technical and commercial evaluations of the customer’s order and relevant specifications
- May be required to supervise other marketing or product program management personnel as necessary
- Develop marketing and sales activation plan for Toolshed / brand and by market relevance (of where/how being launched) in coordination with product categories
- Take an active role in Go-to market, especially important interfaces towards market, sales and product categories
Qualifications for product manager service
- Excel, PowerPoint skills (incl use of pivot tables, formulas, etc)
- Experience with technology basics very helpful
- Evolve current product capabilities to maintain and ultimately redefine industry leadership in the Field Service area
- Provide regular and detailed communications of Product and Market status and changes
- Provide quality, written content into Product use case and requirements documentation
- Evaluate competitive market offerings and deliver on differentiation and analysis studies, positioning and communications
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Product Manager Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for a product manager service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for product manager service
- Provides prompt, comprehensive field support regarding application and use of products
- Monitors service quality indicators and warranty costs and drives continuous product and process improvement
- Participates on relevant standards committees and helps to ensure product compliance with industry standards and regulatory requirements
- Define users, create and maintain user stories, and develop and prioritize functional requirements for new or revised features or enhancements
- Propose enterprise-wide process improvement initiatives that align with the vision and roadmap
- Sponsor or lead process design, integrations, improvements, and metrics efforts
- Represent the organization on cross-departmental initiatives that have process impacts
- Push and promote the products to customers
- Be the ambassador for Service products – promote and build enthusiasm into the sales organization
- Participate in collecting feedback and requirements of products, services, tools and training
Qualifications for product manager service
- Team with Product Marketing, Product Development, Sales and Service to maintain oversight and shepherd the product (or components thereof) through the product release cycle
- Manage technical partnerships with interaction channel partners
- Knowledge of usability and software product design principles, and experience in wire-framing is desired
- Experience with business processes like sales, ops, marketing, and customer support
- Must be self-motivated and confident
- Ability to exceed goals successfully