Service Product Manager Job Description

Service Product Manager Job Description

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Service product manager provides innovative technical solutions to address Radio Access Network market needs, working closely with SW/HW engineering and solution architecture team.

Service Product Manager Duties & Responsibilities

To write an effective service product manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service product manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Intermediate knowledge of IT terms and primary services delivered by IT Infrastructure including data centers, servers and storage, databases and middleware, data and voice network, desktop services
Must be able to Manage By Influence
Ability to adapt to change, and be a change agent across Tech & Data
Leads the development of downstream products & services by leveraging internal assets, Account Service Managers, Engineering, Product Support, Programs, Finance
Collecting, developing, and analyzing multiple concurrent business requirements and transferring the same knowledge to product, development and other support teams by writing concept and scope documents, detailed business requirements, product specifications and web requirements for both new products and enhancements to existing products
Ensure compliance to all processing and operational requirements defined by the various supported networks on the DPS processing platform
Develop and deliver presentations to both external and internal audiences in Working Groups, webinars, and other venues regarding areas of product ownership
Develop and maintain documentation associated with assigned product lines including Service Descriptions, Product Profiles, RFP materials, and Implementation/Training Guides
Own and develop strategy to drive end to end execution of all stages of the product lifecycle, from market assessment, new product/feature introduction, product enhancement and evolution, and sunsetting end of life products
Represent and champion the creation of projects, related features and services, while working with up and downstream internal partners in Operations, Supply Chain, Finance, Product Marketing, Marketing & Communications

Service Product Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Product Manager

List any licenses or certifications required by the position: ITIL, PMP, PMI, FAA, CTP, CSPO, SCRUM, ITSM, ISACA, CISCO

Education for Service Product Manager

Typically a job would require a certain level of education.

Employers hiring for the service product manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Technical, MBA, Computer Science, Marketing, Education, Business/Administration, Management, Design

Skills for Service Product Manager

Desired skills for service product manager include:

Radio Access/Converged Core/ IP Transport/OSS
Own Business and cross Services
Radio Access/Microwave
2G / 3G / EPC systems
Assigned category
Costing systems
Disciplines and inter-relationship between product management and supply chain
Engineering/technology and related functions
Financial reporting measures
Primary verticals

Desired experience for service product manager includes:

Expert technical knowledge of infrastructure technologies
Previous Voice Manager / Extended Team Leader experience
Strong consultation and customer interaction skills, able to articulate technical information to non-technical audience
Strong understanding of other Infrastructure Technologies, including
Strong understanding of application architectures and their dependencies / integration on infrastructure services
Strong understanding of security principles and how they apply to infrastructure technologies

Service Product Manager Examples

1

Service Product Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service product manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service product manager
  • Design and implement marketing initiatives to drive sales and field service activities aimed at growth in market share and improved customer experiences
  • Work closely with service sales channels (TMs, Insides Sales, Corporate Accounts, ) to ensure their engagement and mind share
  • Monitor sales trends and updating forecasts as necessary to meet demand
  • Monitor market trends including competition, procedural market growth, reimbursement, and emerging technologies
  • Create marketing collateral and tools to support the selling process
  • Create training presentations, tools and conducting training for sales at training sessions, national sales meeting, tradeshows, accounts
  • Recruit, lead, motivate, educate and performance manage a team of product service employees to deliver the best possible outcomes at all times
  • Actively manage the end to end technical assistance, repair, field service and after sales support programmes ensuring customer expectations and contractual obligations are agreed, understood, monitored and met
  • Maintain schedules for field service and ensure field servicing is conducted in accordance with customer contract obligations (quantitative) and as indicated in the manufacturing guidance (qualitative)
  • Ensure customer product returns associated with recalls, complaints and adverse incidents are controlled and forwarded to the appropriate vendor within agreed timescales
Qualifications for service product manager
  • Marketing knowledge, affinity with IT and experience at university-degree level
  • Fluency in English and Dutch (orally and written)
  • Relevant (customer) experience of working in complex international
  • Develops and drives adherence to opportunity qualification guidelines, ensuring consistency in proposal responses, quoting, service selling, and delivery
  • Develop a comprehensive understanding of each opportunity, based on guidelines – capture and re-use where appropriate
  • Teaming with account executives to lead sales process of major service opportunities
2

Service Product Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service product manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service product manager
  • Manage partner relationships for service go to market, including parts distribution, authorized repair organizations, and service contract sales and operations channels
  • Partner with inside sales organization to meet quarterly and annual service contract revenue goals
  • Partner with operations teams to ensure high quality service delivery
  • Participate in or lead special projects as the business needs demand
  • Dental Imaging Technologies Corporation is an equal opportunity employer
  • Manage the qPCR and Microarray service and support business strategy including market outlook, competitive assessment and opportunity prioritization
  • Ensure the successful hand off from new product development to market expansion after launch and commercialization of product
  • Manage P&L financials and annual revenue targets of the qPCR and Microarray service and support portfolio
  • Model future product growth and strategy to support portfolio
  • Create compelling value propositions that effectively match our core business strengths to market needs, and work with market development to develop/deliver specific marketing messages to stimulate demand
Qualifications for service product manager
  • Extensive industry knowledge in the selling of various IT services offerings, large multi-year support services and/or infrastructure solutions
  • Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling plans for new product / program initiatives
  • High degree of comfort working with senior executives (internally and externally), including polished presentation skills
  • Understanding of product structure and pricing models
  • Deep understanding of IT data center operations, applications, workloads, architectures, CI market and trends
  • Superior writing, listening, and verbal communication skills
3

Service Product Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service product manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service product manager
  • High standard quality requirements are met
  • Ensuring Stakeholders’ expectations are met
  • Demonstrates capability to produce tender deliverables
  • Manage entire product portfolio and life cycle from inception through commercialization to maturity and own key performance metrics including sales, units, margin, and core growth
  • Define and execute a compelling product/software vision and roadmap for the short, medium and long term for the product family and adjacencies
  • Drive the development and commercial execution of new products while working closely with Engineering, Operations, Marketing & Sales
  • Gain deep understanding of customer experience and workflows through customer research and market work
  • Identify critical trends and product leadership opportunities in a competitive landscape
  • Create and deploy pricing, warranty, product life cycle (EOL) policies
  • Play an active role in supporting business development, partnership and technology activities
Qualifications for service product manager
  • Requires 5+ years experience in product management or product development in the financial services industry, including prior experience developing and implementing product plans/requirements
  • Requires 5+ years experience in electronic funds transfer, retail banking, or card processing
  • Possess a solid understanding of the payments industry
  • Check card processing, Regional Network and Back-Office/Settlement experience are a strong plus
  • Experience with software development methodologies & processes
  • Translate market needs into clearly defined and detailed Product use cases and requirements for a new, exciting and strategic component of the Pega product family
4

Service Product Manager Job Description

Job Description Example
Our growing company is looking for a service product manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service product manager
  • Drive creation of marketing material and take an active role in internal and external trainings release/activation approaches
  • Safeguard pilot markets are “Toolshed ready” for launch date (translations, trainings )
  • Naming for the Toolshed service by brand
  • Clarify value proposition of Toolshed by brand
  • Create, evaluate, deliver, and maintain product knowledge documents (FAQs, knowledge documents)
  • Defining and leading cross-functional improvement/change initiatives related to customer service and problem solving tools
  • Utilizes various market research methods to determine market needs, develop business plans and strategic objectives, create product specifications and determine product positioning
  • Manages product line profitability
  • Gathers and analyzes information on competitive product offerings and technologies, determines competitive strategies and tactics and communicates the information to field sales
  • Analyzes sales and marketing data to determine trends and market share
Qualifications for service product manager
  • BS/BA required, concentration in Computer Science or Engineering preferred
  • 7-10 years of experience in building enterprise level software products
  • 5 years of demonstrated experience in designing and building Field Service software applications
  • Subject Matter expertise of Field Service or Field Service Management technologies and the marketplace
  • One to three years of product management or equivalent experience, three to five years total experience preferred
  • Understanding of digital advertising metrics, and a proven track record of delivering high quality innovative advertising products to the market
5

Service Product Manager Job Description

Job Description Example
Our company is looking to fill the role of service product manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service product manager
  • Product marketing messages and materials for service products
  • Make the service products marketing number 1 in the market
  • Work in matrix organization with Product management, Regional marketing and Service organization to ensure success
  • Lead product rollout marketing – Develop the strategy and manage the marketing implementation for Alexa Voice Service feature and product launches that drive developer engagement
  • Partner cross-functionally to strategize new features, benefits and communications that drive developer acquisition and engagement
  • Work with our business intelligence team to uncover key customer insights that drive positioning for our existing products ideas for new features or benefits
  • Be the expert on our customers, who they are and what segments we serve
  • Synthesize and prioritize new functionality requests
  • Collaborate with Engineering team to align on product roadmap
  • Identify and develop go-to-market channels
Qualifications for service product manager
  • Experience in software product management or development
  • Experience with software as a service
  • Experience with user experience and interface design/ methodologies
  • Experience with agile development/ requirements management methodologies
  • Experience with reporting and analytics solutions and a familiarity with the analytics ecosystem [Splunk, BO, LogRythm .]
  • Medical Device, Dental Equipment, Electrical/Electronic Equipment, or Enterprise Software background preferred

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