Branch Service Manager Job Description

Branch Service Manager Job Description

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Branch Service Manager Duties & Responsibilities

To write an effective branch service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included branch service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Lead the execution efforts of the Service truck based business
Drive profitable growth through effective management of assigned assets (people, financial and material)
With the Ontario Area Service Manager, develop strategic operating plans for the assigned Service Business that aligns with Buildings Systems North America goals and visions
Recommend and supports staffing requirements for the assigned Service business
Audit the effectiveness of service operations and makes changes to improve performance
Execute other managerial responsibilities, , hiring, performance reviews and acquisitions consistent with established business strategy
Leads the execution efforts of the Service truck based business
Drives profitable growth through effective management of assigned assets (people, financial and material)
With the Branch General Manager, develops strategic operating plans for the assigned Service Business that aligns with SSA goals and visions
Recommends and supports staffing requirements for the assigned Service business

Branch Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Branch Service Manager

Typically a job would require a certain level of education.

Employers hiring for the branch service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Technical, Associates, Graduate, General Education, Education, Accounting, Engineering, Management, Performance

Skills for Branch Service Manager

Desired skills for branch service manager include:

Banking practices
Products and services
Company products and services offered within the branch system
Related operational activities and pertinent regulations
Banking industry
Equities
Fixed income products
Insurance and annuities
Mutual funds
Computer programs

Desired experience for branch service manager includes:

Must have high organization skills, ability to multi-task, and quality focus
Audits the effectiveness of service operations and makes changes to improve performance
Coaches SMTBs on appropriate levels of operating and overhead expenses incurred in service operations
Specific job duties will involve selecting, hiring, training and developing current and new technical representatives
Responsible for the warehousing process as it relates to merchandise and inventory
Develops and leads a team, learns new technology in an evolving industry

Branch Service Manager Examples

1

Branch Service Manager Job Description

Job Description Example
Our innovative and growing company is looking for a branch service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for branch service manager
  • Ensure understanding, knowledge, and adherence to operating policies, procedures, and regulatory requirements by branch staff
  • Resolve problems, exceptions, and account adjustments effectively
  • Act as Security Coordinator for the branch
  • Develop annual service branch plan
  • Implementing corporate strategies, to successfully achieve strategic objectives
  • Sales management – ensure the growth of the branch through sales growth
  • Secured Sales
  • Define sales plans / opportunities and implement strategies to achieve the secured target for the Service business
  • Responsible for delivering secured plan, YoY growth and GM% in line with assigned metrics
  • OH+S team safety and procedures – Daily Management
Qualifications for branch service manager
  • Able to use Service Management software and financial accounting systems
  • High School Diploma or GED and a minimum of four years related managerial/business experience and banking experience
  • Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt)
  • Service management experience in office technology industry
  • Knowledge of Internet, Microsoft Office, Lotus Notes and Oracle is preferred
  • 5+ years' branch operations experience, including management
2

Branch Service Manager Job Description

Job Description Example
Our innovative and growing company is looking for a branch service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for branch service manager
  • Dispatch management activities
  • Technician scheduling activities
  • Ethics Compliance – ensuring the Branch complies with all aspects of the JCI Ethics Policy
  • Work Order and Field Quote activities
  • Time & Expense Claim review activities
  • Billing & Collections activities
  • Customer issue escalation & resolution activities
  • Part inventory & availability management activities
  • PSA Renewal Activities
  • L&M Pipeline Management Activities
Qualifications for branch service manager
  • Strong sales and service track record and the ability to communicate effectively with management and clients
  • Tertiary qualifications in business or engineering and relevant industry experience of 10 years
  • Service industry experience with expertise in technical services
  • Performs all business activities with integrity and the highest ethical standards
  • Drives accountability, inspires, develops and builds teams
  • Excellent influencer at all organizational levels, including the ability to develop credibility and trust quickly with senior managers/decision makers (internal & external)
3

Branch Service Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of branch service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for branch service manager
  • On site monitoring of FLSP
  • Customer Account & Client Solution
  • Customer touchpoint activities
  • Customer account review (Drive GM and GM%) activities
  • Labor resource forecasting, planning and management activities
  • Performance management & coaching activities
  • Recruitment & Retention activities
  • Field ride along activities
  • Directs the coordination of technical and administrative field service work that may include some or all of a variety of service related activity, , contract maintenance (time and material) service agreement renewals with retained accounts
  • Establishes branch-level operational policies and procedures for organization activities
Qualifications for branch service manager
  • Excellent networking skills, business minded, change orientated and pro-active
  • Focuses on customers, consultative approach and solution focused
  • Able to think strategically and analytically, manage risk and be innovative in problem solving
  • Demonstrated sales growth through direct selling
  • Assuming leadership of an entire service operation upon completion of paid training
  • Leading and motivating the service team to consistently provide World-Class Service
4

Branch Service Manager Job Description

Job Description Example
Our growing company is hiring for a branch service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for branch service manager
  • Develops and reviews service profit/loss objectives against plan, analyzes the costs/revenues and establishes a proactive cost control containment program to meet profit/loss objectives
  • Reports on all aspects of service operation, , operating costs, average response time, resolution rates, customer satisfaction data, , to corporate organizations as necessary
  • Develops specific objectives and performance measurements and standards based on benchmarked service studies and recommends staffing requirements in accordance with established guidelines
  • Integrates the service function with all other local SBS branch departments
  • Plans for new product launches, ensuring appropriate staff is trained, that any special tools and unique parts are readily available prior to installation and that necessary documentation and/or reporting requirements are followed
  • Maintains close liaison with other service organizations throughout SBS to ensure product service is in tune with all matters that may impact the organization and customer satisfaction
  • Provides coaching and mentoring of subordinate employees (especially Field Service Managers and Supervisors)
  • May have organizational budget accountability ensuring expenditures meet corporate requirements
  • Responsible for the overall direction, coordination, and evaluation of a Branch Service Department
  • Interviewing, hiring, and training new Service Department employees
Qualifications for branch service manager
  • Assisting with recruiting top talent
  • Training and developing technicians
  • Leading training meetings
  • Overseeing our Tech Ride-A-Long program
  • Ensuring customer expectations are achieved through inspections, evaluations and providing outstanding customer service every time
  • Providing highly skilled “hands on” management
5

Branch Service Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of branch service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for branch service manager
  • Appraising performance of team members, rewarding and disciplining employees as needed
  • Addressing team member complaints and resolving problems
  • Carrying out all other supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Ability to develop staff through proven management and leadership skills
  • Experience in interacting effectively with employees and customers in difficult situations
  • Proven management skills in achieving results, including financial, goal setting, planning and review
Qualifications for branch service manager
  • Monitoring scheduling, routing and inventory to drive efficiencies and productivity
  • Excellent communication skills and the ability to multi-task in a fast paced environment
  • Trade qualification (or higher) in relevant field – Refrigeration or Electrical
  • Arctik & CFC licenses
  • Relevant Electrical license
  • Demonstrated ability in use of Microsoft office – basic suit of tools – Word, excel, outlook

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