Branch Operations Manager Job Description

Branch Operations Manager Job Description

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Branch operations manager provides regulatory guidance to Mortgage Lending and Consumer Direct Lending Operations team members regarding coordination of audits and examinations.

Branch Operations Manager Duties & Responsibilities

To write an effective branch operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included branch operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

You will be responsible for overall operational execution and provide operational support to the business units including but not limited to Corporate Loan, Global Markets, and Trade Finance Service and Commodity
The job holder should hold a degree of graduation in any discipline, post graduation in finance / MBA / Law would be an added advantage
Hires, directs, evaluates, counsels and terminates support staff
Adheres to the established policies and practices of the Company
Resolves complex questions or problems of an escalated nature that the support staff can not/should not resolve
Acts as liaison to home office for the Branch Manager
May be responsible for the orientation and paperwork of all branch employees
May order materials/supplies needed for the branch
Leading and developing branch teller staff to meet customer's service needs and to foster an environment in which all employees can perform their best work in a team environment
You will also take all operational tasks including all regulatory, statutory, local, regional and global responsibilities in relation to managing the Branch Operations & IT Team

Branch Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Branch Operations Manager

List any licenses or certifications required by the position: NATE

Education for Branch Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the branch operations manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Management, Technical, Business/Marketing, Business, Financial Services, Business/Administration, Military, Finance, MBA

Skills for Branch Operations Manager

Desired skills for branch operations manager include:

Banks products and services
Compliance
Finance
Federal
State
Conventional/FHA
Funding
Overall mortgage lending processes
Regulatory compliance and asset protection
Regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls

Desired experience for branch operations manager includes:

Strong proficiency in Microsoft Office including Excel & Word
Experience in Salesforce or similar cloud based CRM
Sincere willingness to constantly learn and grow
Computer skills with proficiency in Microsoft Word, Excel and Outlook
Ability to adhere to rules and regulations as stated and required by advisors and FINRA
You will be in charge of managing appropriate work load for the operations & IT team to ensure high level service quality level to internal and external clients

Branch Operations Manager Examples

1

Branch Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a branch operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for branch operations manager
  • Direct employees in diagnosing commercial HVAC equipment the dismantling, assembling and installing equipment
  • Interpret specifications, blueprints and job orders and assign duties to employees
  • Study production schedules and estimate labor requirements for completion of job assignments
  • Establish and adjust work procedures to meet production schedules
  • Enforce safety regulations and implement regular safety training for all employees
  • Maintain appropriate inventory of tools, equipment and materials
  • Recommend measures to improve production, equipment performance and quality of product
  • In depth Knowledge of all aspects of Branch banking & Trade operations
  • Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products
  • Understanding of RBI & MAS guidelines
Qualifications for branch operations manager
  • Inter-personal skills, Leadership qualities and ability to act as a team player
  • Typically requires a bachelor’s degree with 8+ years of experience in the industry with management experience
  • Proficient in all aspects of a branch, including title, escrow, closings, policies
  • Must be able to identify department or staff weaknesses and establish training to improve skills
  • Need a strong understanding of title industry and be able to work with staff so they understand how to make decisions and/or offer options to overcome any challenges
  • Excellent communication skills, both verbal and written organizational skills
2

Branch Operations Manager Job Description

Job Description Example
Our company is hiring for a branch operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for branch operations manager
  • Ensure that we operate under strict compliance of OFAC regulations
  • Responsibilities include interviewing, hiring and training associates
  • All associates have the responsibility for following rules and guidelines set forth in the Company Policies, Procedures and Code of Conduct, moral obligation to look out for the safety and wellbeing of their fellow associates
  • Supervise the day to day operational functions of the branch including overseeing teller and customer service duties
  • Approve customer and bank transactions within authority limits
  • Be knowledgeable about all deposit, business, and consumer loan products
  • Collaborate in the hiring, training and retention of staff
  • Responsible for growing customer base
  • Maintain good public relations with customers and the community
  • Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions
Qualifications for branch operations manager
  • Minimum of five (5) years of experience in processing all mortgage loan types
  • Excellent keyboarding skills and proficiency in Word/Excel/Outlook with ability to learn new software applications
  • Able to manage stress personally and assist others to manage their work-related stress
  • This position requires operation of a PC and viewing information on a PC monitor
  • Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues
  • Maintain staff schedules to provide adequate coverage at all times
3

Branch Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of branch operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for branch operations manager
  • Develops a strategy that outlines the capacity planning requirements, including facilities, equipment, and staff, to meet the current and anticipated growth goals of the company
  • Provides clear expectations on metrics and goals to all site associates
  • Manages dedicated delivery processes and carrier services
  • Ensures safety and security of associates, facility, equipment, and inventory
  • Oversee branch operations, address, investigate, resolve and respond to Partner enquiries and disputes that are escalated to the team in a timely and accurate manner
  • Providing input and recommendations regarding port space acquisition and for operations carried out therein and achieve operations targets set by Region
  • Management and co-ordination of all liner operations in Port Sudan
  • Overseeing administrative responsibility of port operations teams
  • Manage the container flows and deliver on equipment management targets
  • Procuring inland services, negotiating and managing contracts under guidance from Country & Sales Representative, Region and Centre Operations
Qualifications for branch operations manager
  • Proven success in customer service and in the development of strong customer relationships
  • Competence with computers, telephones, 10-key calculator and other office machinery
  • High school diploma or GED and a minimum of three years business services experience required with knowledge in banking and branch operations
  • Ability to manage a service organization in the fire protection industry
  • Ability to coordinate the activities of Service technicians and subcontractors in the completion of service related tasks
  • Ability to relate well with customers, vendors, suppliers, and subcontractors to facilitate the completion of required tasks
4

Branch Operations Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of branch operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for branch operations manager
  • Manage Operational Cost Estimates by cooperating with the Cluster
  • Achieving lowest cost propositions in operations
  • Liaise with the various departments to seek constructive, logical and workable solutions
  • Cost Management through responsible accounting practices and NOPS accuracy
  • Managing health, safety, security & environment tasks
  • Port Sudan Branch Management
  • Reads, analyzes and interprets written or verbal reports, correspondence or proposals and blueprints
  • Assists employees in diagnosing commercial HVAC equipment
  • Prepares estimates and proposals
  • Requisitions and keeps inventory of tools, equipment and materials
Qualifications for branch operations manager
  • Will be responsible for controlling costs within prescribed budgets
  • May be involved in field activities and encounter the need to climb ladders or be in awkward positions in accomplishing field activities
  • At least 7 years’ experience as technician or supervisor in special hazards fire protection position or related field
  • At least 3 years’ experience in a supervisory position in a related field
  • Be responsible for providing overall strategic and operational leadership to assigned Care Center(s) and satellites (1-3 total sites) generating annual revenue
  • Be responsible for business development initiatives and managing all functions necessary to ensure operational, service, and sales methods, strategies, and goals are aligned with company and division business objectives
5

Branch Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking for a branch operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for branch operations manager
  • Directs employees engaged in dismantling, assembling and installing equipment
  • Interprets and communicates company policies to employees
  • Inspects and monitors work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
  • Ensures proper procedures are in place for reporting and managing accidents
  • Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew
  • Initiates or suggests plans to motivate employees to achieve performance goals
  • Directly supervises four to ten employees
  • Provide support to branch network, ensure smooth operations and excellent service be provided to customers and fulfill their needs
  • Member of branch management team, providing financial counseling, including analysis and recommendations, to enhance operations and results
  • Participates in the budgeting, business planning projects to enhance operations and results
Qualifications for branch operations manager
  • Responsible for achieving and maintaining exemplary standards in the care of our clients and our referral sources
  • Responsible for recruiting, training, and maintaining qualified, competent office staff
  • Responsible for implementing corporate initiatives and team building at the Care Center
  • Oversee daily operational functions of Care Center and satellites
  • Responsible for the overall quality and depth of the Care Partner pool
  • Responsible for the overall service levels we provide to our clients and referral sources

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