Manager, HR Operations Job Description

Manager, HR Operations Job Description

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Manager, HR operations provides support and assistance to management and other HR team members for completing various employee life-cycle transactions in Workday.

Manager, HR Operations Duties & Responsibilities

To write an effective manager, HR operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, HR operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Manages the development, support, and application code, user interfaces, and third-party integration components for the customized Workday solution using Workday Studio, EIB, Calc
Ensure that data quality & accuracy are met at all time through Right First Time practice especially data changes/ updates which have direct impact on Payroll claims and benefits
Responsible for managing changes between Workday tenants and ensuring those changes are properly tested and approved and migrated to production using Warner Bros
Manage all compensation and benefits programs, policies and procedures, including but not limited to job evaluation, job classification/reclassification, development, implementation and maintenance of salary structures, welfare plans (health, dental, life disability and other voluntary plans), retirement programs and equity plans
Design compensation and benefits services and strategies, make recommendations, and prepare proposals for new and improved programs based on Company need and/or governmental changes
Identify, evaluate, design and document streamlined and effective Compensation, Benefits and HR processes utilizing available systems and resources
Develops an integrated plan that includes project deliverables, strategic alignment, total cost management, enterprise-wide impacts, milestones, risks, assumptions, constraints, change management and overall project investment
Respond to payroll related queries raised by accounting group/internal and external auditors and Act as a Subject Matter Expert for core elements of payroll Claims & Reimbursements and employee data management
Optimizing the process and flows between Dept, managers, and tools
Handling Payroll queries from the employees

Manager, HR Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, HR Operations

List any licenses or certifications required by the position: PHR, PMP, SPHR, HR, SHRM, CAPM, PMI, CP, HRIS, SAP

Education for Manager, HR Operations

Typically a job would require a certain level of education.

Employers hiring for the manager, HR operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Human Resources, Business, Education, MBA, Business/Administration, Management, Graduate, Finance, Human Resources Management, Human Resource Management

Skills for Manager, HR Operations

Desired skills for manager, HR operations include:

Excel
Benefits
Workday
Case management system experience
Company policies
Employment law for all relevant countries/geographies
Federal
HR Operations and the employee life cycle
Microsoft Office Suite
Microsoft Office tools and HR systems

Desired experience for manager, HR operations includes:

Strong experience in creating Web-parts, Tool parts, Custom Content Types, Features, Out-of-the-box Workflows and various Custom Document Libraries and Lists
Extensive Knowledge on creating Sites, Site Columns, Lists, List Views, Site Templates, Wikis Sites and Team Site worked as a SharePoint Developer
3 - 5 years of experience with development tools
First-hand experience of implementing and improving HR systems
Over 3 years of experience in related field
Serve as systems leader / administrator for HRIS platform and interfaces with necessary cross-functional systems

Manager, HR Operations Examples

1

Manager, HR Operations Job Description

Job Description Example
Our company is hiring for a manager, HR operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, HR operations
  • Develops company policies and programs that enhance employee relations and meet governmental requirements
  • Lead various HR initiatives/programs across CPS Asia
  • Give directions and guide multi-functional teams at different levels
  • Continually evaluate the HR Administration ‘shared services’ model and make recommendations for enhancements so the team can continue to meet the needs of our growing business
  • Create processes to conduct regular audits within the following systems to confirm accuracy
  • Responsible for managing issue resolution, working with WB Technology Solutions and Clients to determine root cause and implement corrections
  • Identifies, recommends and tracks measurements and respective targets to assess the performance of services and the achievement of business goals
  • Analyze current performance
  • Manage and monitors the HRS balanced scorecard dashboards and service and/or process performance reports ensuring that are shared and visible at the team, process and organizational levels
  • Works within the industry to identify and recommend best practice and benchmarking KPIs
Qualifications for manager, HR operations
  • Serve as project lead on HR systems initiatives and changes
  • Experience with HR systems / Payroll systems conversions and upgrades
  • Comfortability working with HR systems
  • Ability to teach and develop direct reports, peers, and cross-functional partners
  • At least 5 years of Human Resources Management System
  • Good understanding of HR, Payroll, Finance and IT business processes intra and inter-departmental functions and interdependencies
2

Manager, HR Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, HR operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, HR operations
  • Lead collaboration activities related to the centralization of HR operations with key stakeholders (Finance, Audit, Legal, Information Technology, Payroll, Compensation & Benefits, Marketing Communications)
  • Lead a team providing first-line assistance to employees on general HR administrative matters, answers to questions & standard policy/procedural information
  • Provide HR case management services and support to clients
  • Serve as a point of contact for resolving issues that have been escalated
  • Develop and track team service metrics
  • How do we create standard processes that allow us to scale, while retaining agility and inventiveness?
  • As we continue to grow rapidly around the world, how do we retain our culture of customer obsession, ownership and innovation? What mechanisms can be put in place to ensure new Amazonians experience and learn the culture?
  • Become the business expert on HR data, metrics and systems, driving efficient and effective use of workforce data, analytics, COE (Center of Excellence) support
  • Advocates on behalf of employees and acts as a mediator to resolve issues
  • Provides accurate and timely information to the staff about company programs, policies and procedures
Qualifications for manager, HR operations
  • Subject Matter Expertise in Talent Management, Talent Acquisition, Learning Management solutions
  • Demonstrated excellent oral, listening and written communication skills
  • With the London studio still evolving, you will be involved in the ongoing set up of the London HR and Recruitment functions
  • Formulating / implementing policy and procedure, guiding the implementation of new workflows and systems adopting existing strategies and guiding their development to suit the UK context
  • Specific projects that you will be involved with during the contract period will be implementing HR software for improved absence management
  • Implementing a grant-funded training programme across the London studio
3

Manager, HR Operations Job Description

Job Description Example
Our company is looking to fill the role of manager, HR operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, HR operations
  • Participate in various Operational Excellence workstreams/activities as HR Subject Matter Expert and help to drive activities to engage, enable & empower associates
  • Clarify organisational needs and translate them into appropriate HR actions and solutions, by leveraging best-practices and internal/external benchmarking
  • Maintain GY culture and ethics within the organization
  • Drive and support business decisions and compliance
  • Ensure compliance with statutory requirements and applicable laws
  • Involve in internal process impacts, risk and mitigation management, not limited to Business Continuity Plan related task
  • Design and administer best-in-class benefit programs to ensure market competitiveness
  • Works on unusually complex and sensitive problems and provides solutions that are highly creative
  • Act as a champion for key projects such as a standardized reporting, tools & methodologies, coordination of termination rounds
  • Act as a key member of Global HR Operations team
Qualifications for manager, HR operations
  • Working within a global project team to develop strategy for university outreach
  • In-depth knowledge of employment practices
  • Technical proficiency with Talent mapping and management systems/HR MS
  • Human Resources Strategy Development and Execution
  • Organization Capability and Human Capital Planning
  • Excellent Coaching and Facilitating Skills
4

Manager, HR Operations Job Description

Job Description Example
Our company is looking to fill the role of manager, HR operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, HR operations
  • Participation in benefits related projects, actions & solutions involving acquisitions/integrations of acquired companies and their employees
  • Oversee the flow of day-to-day operations
  • General administrative work as needed such as reports, data analysis in partnership with People Analytics
  • Collaborate with People Technology team on projects for process improvement, system launches, and configuration changes
  • To manage and supervise the monthly payroll process, and ensure reporting as required by finance processes
  • To manage and supervise yearly EA and report to tax bureau
  • To ensure all employees covered by insurance (hospitalization, term life, personal accident), update employee changes, support employees for insurance issues and claim and monitor insurance reimbursement for employees
  • To be responsible for renewal of Health, Term Life, and Personal Accident with a drive to ensure cost efficiencies
  • To be responsible in managing and administering salary review and bonus calculation for all business units
  • To be responsible in managing annual compensation and benefit survey (Mercer) and other survey (CBM, Compensation Outlook Survey)
Qualifications for manager, HR operations
  • 5-10% of time usually for HR Business meetings
  • 3-5 years of HR systems projects, including process mapping, review and documentation Specialized Knowledge
  • Knowledge on trends and internal processes and controls related to the delivery of Total Rewards programs
  • Experience in payroll tax, IRS Section 125 and 409A compliance
  • SOX controls for Payroll Administration Skills
  • Strong knowledge of payroll and HR related transactions
5

Manager, HR Operations Job Description

Job Description Example
Our company is hiring for a manager, HR operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, HR operations
  • Maintain a thorough knowledge of all total rewards components including base pay, short and long-term incentive plans, benefits and other rewards programs
  • Implement and harmonize processes to manage demand and build efficiency of services
  • Develop and maintain global and regional knowledge database and process documentation to support accuracy of information and provide high quality customer service and support
  • Produce weekly, monthly, quarterly and annually reports of standard global and regional metrics
  • Partners with Global HR Operations teams to continually evolve and improve services supporting the HR function
  • Seek to reduce wastes in organization processes and is committed to continuous improvement through empowerment and management by data
  • Management, development, and effective utilization & allocation of resources
  • You will lead complex, cross functional HR Operations initiatives
  • You will institute global practices for business continuity including overall framework, standard operating procedures, resource back-up planning by region
  • Lead HR projects or be an HR project representative on large scale projects from needs analysis through final implementation
Qualifications for manager, HR operations
  • Behavioural-Based interviewing skills
  • Operating in a Shared Services environment
  • Group presentation and facilitation experience
  • Demonstrated ability to interpret and apply policies and regulations to a wide variety of situations in the business environment
  • Five to seven years of professional experience in Human Resources is required
  • Must be willing to provide support to a 24/7 operation

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