Operations Manager Job Description

Operations Manager Job Description

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Operations manager provides guidance to leadership on a variety of human resources policies, procedures, and compliance with labor laws and other regulations.

Operations Manager Duties & Responsibilities

To write an effective operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Analyze, mine and navigate through, and prepare reports based on data by utilizing of Microsoft Excel, Word, Lotus Notes databases, especially tracking of key milestones
Communicate, write and present information cogently, utilizing Microsoft Word and PowerPoint to create reports, presentations and other related documents
Assist with all aspects of operations including confirming staff, scheduling, setups, conversions, enforcing safety procedures, implementing building and departmental policies
Support revenue driving projects, project management and delegation to cross functional teams, providing creative direction, production timelines and prioritizing workflow to drive project delivery
Manage the planning and digital execution for integration deals and other online promotions, facilitating the preparation and delivery of materials and working with all teams to ensure digital assets are delivered and digital content launches properly
Work with Operations team to execute, complete and fulfill RFPs
Manage strategic partnerships and integrations that drive traffic and revenue
Perform in-depth exploratory analysis on campaign performance and network trends
Prepare and create presentations and proposals for new products, sales and revenue opportunities, and strategic business partnerships as necessary
Coordinate with members of the editorial, design, and tech departments to determine site features and functionality, deliverables, scope and timeline of the projects

Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Manager

List any licenses or certifications required by the position: AED, CPR, PMP, ITIL, CSM, APICS, ISO, LEAN, MCSD, MASCE

Education for Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Management, Engineering, Business/Administration, Technical, Associates, MBA, Manufacturing, Communications

Skills for Operations Manager

Desired skills for operations manager include:

Relevant technology-based projects
Labor Laws
Company asset protection techniques
Excel
Systems
Contract administration and office procedures
Banking operations and human resources
Operation functions
PowerPoint
Policies and procedures for the assigned area

Desired experience for operations manager includes:

Gather business requirements from editors, marketing and sales to ensure projects qualify and then manage to ensure meeting deadlines
Document and manage flow of assets and deliverables between team
Contribute ideas for new content features and functionality
Support in negotiations of partner agreements for business operations and strategy, and assist in facilitating new partner on-boarding
Must be able to communicate effectively and professionally with all areas of the Company with a wide range of employees with different skill sets
Must be able to multi-task and interface with numerous teams on a daily basis

Operations Manager Examples

1

Operations Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations manager
  • Manage the day-to-day operations and the functional teams for the Administration, Client and Financial Adviser Services and Training functions through daily engagements (such as, meetings) to ensure operational efficiencies of processes and systems
  • Plan the resource requirements for the AIMS operational support areas including people, operating expenses, systems requirements and develop related business reports
  • Coordinate between departments to ensure that proper work flow is achieved on the shift
  • Interact with all management and cross-functional employees to ensure continuous improvement
  • Ability to develop effective working relationships at all organizational levels
  • Review individual performance and help supervisors with the counseling and coaching process
  • Support the store director, assistant store director and the department managers in defining targeted quantitative and qualitative goals
  • Manage venue cleanliness/appearance, responsible for repairs and manage part time operations staff
  • Responsible for day-to-day office and administrative work, staff schedules, time recording, documentation, hiring, retaining and supervising of Midland Operations third party employee staff to facilitate Venue appearance
  • Responsible for maintenance/scheduling boiler system and HVAC units and minor building repairs
Qualifications for operations manager
  • Proven professional experience in external interaction and a clear understanding of national brand needs and relations
  • Knowledge of the financial industry (annuity and mutual fund products, defined contribution products, and defined benefit plans) a plus
  • Demonstrated experience in identifying and executing business goals
  • Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA’s
  • Ensure customer is regularly updated of any SLA voids for the Incidents
  • Eyes on Glass Application and Batch monitoring
2

Operations Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations manager
  • Manage client relationships (through verbal and written communication)
  • Drive the development of weekly newsletters
  • Liaise with all National teams and several administrative staff to draft, review and distribute high quality newsletters under tight deadlines
  • Manage and assess operational Lotus Notes databases, with a focus on continual improvement and integration plans
  • Draft and conduct quality review of technical communications with a focus on copy editing
  • Coordinate and monitor multiple workstreams, each with strict deadlines
  • Be an active and accountable member of the AIMS leadership team by contributing at the regular management meetings in taking AIMS to an improved level of business development and delivery
  • Provide high quality support to the Chief Operating Officer of AIMS and as required, interact and provide guidance on projects and initiatives that affect the servicing and operations of AIMS and Absa Investments
  • Agree to operational targets as set out by the Chief Operating Officer and take accountability for the overall achievement of performance objectives in terms of employee satisfaction, customer experience, cost performance, operations and risk management, operational compliance and governance requirements
  • Develop plans to integrate the internal supply chain for all back-office operational and support functions together with the Call Centre and other supporting servicing functions in AIMS to ensure operational efficiencies
Qualifications for operations manager
  • 2 years of online digital operations or business development and/or sales support experience
  • Support scheduled weekend activities
  • Actively contribute to Knowledge Database to ensure that it is up to date
  • Preferred 7-10 years line supervision
  • 3-5 years of business experience specifically in logistics, distribution e-commerce and or direct-to-consumer
  • Proven ability to lead, communicate, support and motivate employees to achieve objectives
3

Operations Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations manager
  • To be responsible for planning and implementation of operational and departmental objectives in line with overall Company strategy and objectives
  • To provide support to the Team Leaders and ensure they have the tools to be responsible for coaching, developing and motivating their teams within the department
  • To carry out performance reviews/annual appraisals on the 3 Team Leaders within the department, following company procedure
  • To provide clear operational support and guidance to the business
  • To drive operational excellence and significantly improve the reliability and efficiency of the department
  • To maximise productivity and profitability in line with departmental targets
  • To review senior management meeting minutes and relay to the team as deemed appropriate
  • To review monthly departmental performance analysis/reports with the relevant team leader
  • To set achievable team targets working to set timelines and motivate the team to succeed
  • To set and monitor performance related bonus (PRB) initiatives to maintain a competitive advantage
Qualifications for operations manager
  • Certified in CPR and other emergency/life saving techniques
  • A valid CDL driver license highly preferred
  • Knowledge of Manhattan Associates WMS software or AS 400 system
  • Interpersonal skills, persuasiveness
  • An Ability to prioritize taska according to business needs
  • A proven capacity to multi-task in a fast paced environment
4

Operations Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations manager
  • Maintain relationships with local municipality including parks district, police, fire, traffic
  • Coordinate with and manage subcontractors and third party vendors to ensure safe, efficient and successful events
  • Develop, with General Manager, preventive maintenance procedures
  • Work with clients coordinating installation and transport projects of various scales
  • Preparing daily truck schedule
  • Truck dispatch
  • Preparing bills of lading with operations staff
  • Organizing bills of lading & schedule for art handling teams
  • Directing art handling teams each morning
  • Invoicing for completed projects
Qualifications for operations manager
  • Capable of minor electrical repairs
  • Proficient with the functionalities and use of multiple types of Lotus Notes databases
  • B Comm degree in (Engineering, Commerce, Business Administration or Finance) (NQF level 6.)
  • Three (3) years experience at senior management level
  • Knowledge of cash, equities, fixed income, standards and norms, accounting rules, and regulations
  • Cash settlement and reconciliation tools experience
5

Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking for an operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations manager
  • Take advantage of opportunities to identify and support the team
  • Build relationships with other departments
  • Deliver and grow business unit's margin
  • Deliver maximum revenue and profitability through effective management of KPI's -use the Balanced Scorecard
  • Responsible for implementing, assessing and monitoring new ideas
  • Implement and manage incentive structures which promote value adding behaviours
  • Increase team's commercial awareness and understanding of SLA obligations
  • Responsible for delivery of contracted Service Levels and KPIs
  • Proactively engaged in coordinating key business planning activities
  • Support the development of a continuous improvement culture
Qualifications for operations manager
  • Highly organized with the ability to manage several project simultaneously
  • Managing the customer experience at all stages of interaction with the company
  • 6+ years managing teams and ideally overseeing the work of other supervisors
  • Experience leading tactical and/or strategic initiatives using LEAN, Six Sigma
  • Must be able to travel up to 20% of the time, both domestically and possibly internationally
  • 1-3 years experience in high volume fine dining/restaurant/or club operations

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