Assistant Manager / Manager Operations Job Description

Assistant Manager / Manager Operations Job Description

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Assistant manager / manager operations provides input to, and supports operational readiness needs (create, update, maintain training materials, procedures, partner communications, etc.) Proficient in Microsoft Office Applications (Word, Excel).

Assistant Manager / Manager Operations Duties & Responsibilities

To write an effective assistant manager / manager operations job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant manager / manager operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Research and draft country processes and procedures
Manage and supervise day-to-day operations on customer services and transfer agency
Leading and managing the Operations team, encouraging their successful performance
Providing operational support to the Reservations team the CEO Manager, as required
Overseeing any on trip issues that arise, including emergency situations and passenger complaints, coordinating with stakeholders as necessary to ensure an appropriate resolution
Communicating product and operational changes to the Operations team, CEOs (Tour Guides) and suppliers
Managing payment to local suppliers, ensuring all invoice inaccuracies are investigated and resolved
Reviewing trip budgets, making adjustments as necessary and collaborating with appropriate stakeholders in budget development
Reporting of any validation issues and identifying opportunities for improvement
Supervising special projects and events, as assigned by the Regional Operations Manager

Assistant Manager / Manager Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Assistant Manager / Manager Operations

List any licenses or certifications required by the position: AED, CPR, CCNP, IPSEC, TLS, SSL

Education for Assistant Manager / Manager Operations

Typically a job would require a certain level of education.

Employers hiring for the assistant manager / manager operations job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Hospitality, Business, Business/Administration, Education, Hotel and Restaurant Management, Accounting, Engineering, Management, Construction Management, Marketing

Skills for Assistant Manager / Manager Operations

Desired skills for assistant manager / manager operations include:

Labor Laws
Upscale environment
Motivation and training of personnel
Management practices and principles and strong leadership skills
Supervisory techniques to accomplish instruction
PC applications and statistical reporting
Cummins products and their respective warranty coverage's
Policies
Procedures
Services

Desired experience for assistant manager / manager operations includes:

Ability to use and maintain hand tools and small device power tools
Degree qualified with experience as a System/ Business Analyst for a minimum of 5-8 years
Trained in Six Sigma Green Belt
Worked within an Operations Improvement team in establishing new operational processes and behaviours through effective change management
Responsible, self-motivated, team player
Willingness to self-learn in-house programmes infrastructures

Assistant Manager / Manager Operations Examples

1

Assistant Manager / Manager Operations Job Description

Job Description Example
Our company is looking for an assistant manager / manager operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for assistant manager / manager operations
  • Monitoring the team email accounts and flagging any issues as appropriate
  • Managing responsibility for the emergency phone on a rotational 24/7 schedule
  • Other duties, as assigned by the Regional Operations Manager
  • Team Development - Drives the development and training of all associates
  • Work experience- Minimum of 2 years retail leadership experience
  • Drives Change - Adapts quickly to changing situations with energy and a positive attitude
  • Shows Courage – A confident leader
  • Acts as a liaison between all WFM towers and IBM Operations and clients
  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts from other WFM towers (Forecasting, Capacity Planning, Scheduling and PRCOE)
  • Ability to extract, manipulate and present data from WFM application /manual platform
Qualifications for assistant manager / manager operations
  • Able to write queries and understand system structure / data flow will be an advantage
  • Experience working within Operations within the travel industry a strong asset
  • Education in Travel and Tourism or a related field highly desired
  • Familiarity with the regional geography
  • Superior attention to detail with great organizational skills
  • Innovative thinker with a flexible and positive attitude
2

Assistant Manager / Manager Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of assistant manager / manager operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for assistant manager / manager operations
  • Provide relevant trainings and updates to all local users for VP, add-on products & Local Standard Operating Processes (SOPs)
  • Work closely with HoDs and IT to identify and recommend cost effective solutions & processes, whilst adhering to Group Standards
  • Develop better working practices through business and drive change initiatives within the local office
  • Lead & support the Local Client On-boarding Team for all system related setup in VP related to Local Finance Processes & Global Compliance Processes
  • Leading business process redesign workshops with Local Client Servicing Department Heads, Local Support Team and Local Compliance Team
  • Educating local business users responsible for managing and operating business processes
  • Support Local Client Servicing Department Heads, Local Support Team and Local Compliance Team on annual ISO 27001 & ISAE3401 audits for KL & Penang office
  • Step in as the Local Business Continuity Plan (BCP) Coordinator for KL Office and main liaison person for Local Management & Group IT Team when BCP is invoked
  • Ensure all BCP related tests are carried out as per the planned schedules (semi-annually or annually)
  • Establish and maintain regular written and in-person communications with Group IT, regional and local management, client servicing department heads and end users within specialist areas
Qualifications for assistant manager / manager operations
  • Great time management skills, with the ability to work both independently and as part of a team
  • Advanced English language skills, both written and oral
  • Minimum 2 years as a Team Leader with experience in a customer service environment (preferably with ITES, Internet, social networking organization)
  • Should have handled a Voice, Chat, Email, Web mediums in his role of a Team Leader
  • Advising and supervising employees
  • Dealing with confrontation
3

Assistant Manager / Manager Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of assistant manager / manager operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for assistant manager / manager operations
  • Lead & work on additional project assignments related to business processes
  • Provide Local Management Team and/or Project Stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
  • Coach employees to work together and able to create a game plan for employees to follow
  • Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met)
  • Direct various staff members in the performance of their store related positions
  • Maximize operational efficiencies
  • Apply basic knowledge of hydraulic, electrical and internal combustion systems (preventative maintenance)
  • Manage human resource administration (payroll/scheduling/paperwork)
  • Utilize performance report to set financial goals, develop strategies, and determine what influences the financial aspects of the business
  • Constant store flow analysis and updates to increase productivity and customer service levels
Qualifications for assistant manager / manager operations
  • Sitting for prolonged periods
  • Repetitive hand and wrist use
  • Bachelor's degree holder in any field
  • Preferable for candidate with experience in business process improvement or operation excellence related works
  • Strong attention to details especially relating to business processes
  • 3 Years in the rental equipment or construction industries

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