Program Operations Manager Job Description

Program Operations Manager Job Description

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Program operations manager provides overall strategy and program for manufacturing capacity, processes, systems, engineering and capital allocations for the facility.

Program Operations Manager Duties & Responsibilities

To write an effective program operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included program operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage and oversee vendor relationships including third party implementation teams
Provide weekly status reports to the senior management and key project stakeholders
Prepare a variety of periodic and ad hoc reports for technical management and business groups and distribute project related data and documentation as appropriate including
Manage project issues, decisions and risks, including escalation to sponsors
Work with Work Area service delivery POCs to seamlessly design, integrate, and implement service delivery practices to support achievement of program and customer goals and objectives
Identify and execute process and program improvements
Provide technical/management leadership on major tasks or technology assignments
Maintain responsibility for the ownership and resolution of programmatic Service Management issues which arise in connection with ITSM services
Conduct Customer Relationship surveys
Ensure alignment of ITSM solutions to contract and Customer business needs

Program Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Program Operations Manager

List any licenses or certifications required by the position: PMP, ITIL, APICS, CPIM, PRINCE, PMI, AHM, ASOTC, MBA, II

Education for Program Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the program operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Education, Technical, Finance, Management, MBA, Operations Management, Science, Computer Science

Skills for Program Operations Manager

Desired skills for program operations manager include:

Research program promotion and administration
Current manufacturing and continuous improvement trends in the industry
Defense Industry Acquisition and Manufacturing Readiness Assessments
Aerospace /defense systems technology domains and manufacturing
Media prep technical systems
Standards and processes
ACE
Existing RMS execution Systems
Experience with using IPDS processes
Lean is encouraged

Desired experience for program operations manager includes:

Good interpersonal and relationship building skills with associates at all levels in cross-functional areas with supplier senior management
Experience working with large, complex data sets and familiarity with statistics or other analytical techniques
Has managed critical operational processes, with end to end business responsibility
Experience conducting data extraction and using data to identify business solutions
Developing project or operational plans aligned to department's objectives
4 year degree with 7-10 years experience

Program Operations Manager Examples

1

Program Operations Manager Job Description

Job Description Example
Our company is hiring for a program operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program operations manager
  • Support the forecasting and re-ordering activities for the OEM Contract Administrators
  • Construct integration proposals with OEM Business Development Managers & OEM Contract Administrators to communicate our capabilities, product specifications, pricing, terms
  • Ensure that a complete statement-of-work, drawings and specifications are submitted by the customer
  • Development and track OEM integration program milestones/status through use of Microsoft Project
  • Interfacing with Engineering as necessary, run cross-functional product teams to value engineer “OEM” products for cost reduction and integration of Newport manufactured products into OEM integration products
  • All other duties upon request
  • Dedicate 30% of your time actively leading your team, coaching, training and developing skills which will enable CIC Product and Sales specialists to achieve their sales and service targets
  • Responsible at Trial Operations level of overall program execution as per customer's requirement
  • Actively participate in Division / Unit level meetings, CSO Project Teams meetings, Safety Monitoring Team meetings (as relevant) and other ad hoc meetings at CSO level as needed
  • Ensure overall program oversight on a worldwide basis and relevant program reporting including curve reports & highlights to PL according to defined timelines ensuring consistency, comprehensiveness and accuracy of content
Qualifications for program operations manager
  • Experience with global geographical project coordination and management
  • Willingness to work overseas for up to 4 to 8 weeks per year
  • Solid experience with standard PM tools, MS Project
  • Comfortable with aligning with other divisions and driving timely decisions when required
  • Skilled at developing business dashboard in order to track key metrics
  • Ability to work under pressure and adhere to deadlines multi-task in a fast-paced, dynamic environment
2

Program Operations Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a program operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for program operations manager
  • Demand Management, lead time/offset alignment and schedule stability (OE, AM)
  • Program coordination with emphasis on Change Management, Retrofits, Customer Relations, ZHR
  • Delivery clinic management
  • Designing stability thru Test Yield & Obsolescence Coordination & ZDP
  • Managing direct-report enterprise Program Operations Leads
  • Coordination of BU resources (Engineering, Contracts, Program Management, ) to support Operations efforts
  • Management of OEM/AM allocations
  • Developing customer satisfaction strategies unique to each customer’s needs
  • Developing and managing the customer get to green strategies for delivery and quality, including presentations and communication tools
  • Managing special projects/initiatives that will improve the customers overall experience
Qualifications for program operations manager
  • Proficient using MS Project, in addition to the MS Office suite
  • Proven ability to effectively lead project teams, and able to make sound decisions balancing schedule needs and technical needs
  • Experience leading projects through peer influence rather than through authority
  • Previous sales training or leadership preferred
  • 3+ years of experience managing cross-functional projects from concept to execution under a tight deadline
  • Strong ability to align with and implement management decisions
3

Program Operations Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of program operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for program operations manager
  • Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit
  • Provide insights and input into Product Management roadmap for features and tools based on the tickets and contacts from advertisers
  • Develop strategies and programs to enable our partners, promote partner adoption, drive revenue, and simplify the partner experience
  • Manage the opportunity discount exception process and forecast accuracy through partners
  • Understand partner’s local requirements and incorporate into implementation plans and strategies
  • To maximize entitlement for AMZL through effective alignment of CPT’s versus Commercial Carriers
  • To align the arrival profile into the DS and to look for further opportunities to improve efficiency
  • To review the sort lane configuration and volumes at FC’s and propose improvements to drive efficiency/cost reductions
  • To review SC flows/configuration and propose improvements to drive efficiency/cost reductions
  • To manage initiative changes ie DD to ensure minimal impact on service or cost for AMZL
Qualifications for program operations manager
  • Strong PC literacy with competency in MS Office, project management, and product collaboration
  • Bachelor’s in a technical discipline (hardware oriented EE, ME or IE) or Bachelors with 2+ years of electronics manufacturing experience
  • Demonstrates leadership characteristics including organizational, interpersonal and communication skills with the ability to build positive relationships within UTAS, Customers and Vendors
  • Excellent communication skills (inc. listening skills and asking probing questions oral/written and presentation skills)
  • Bachelor’s Degree in a Business
  • 3-5 years of program or project management experience within business operations
4

Program Operations Manager Job Description

Job Description Example
Our company is hiring for a program operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for program operations manager
  • Manage multiple projects at various stages of development concurrently
  • Facilitate the flow of work during a project to ensure that it conforms to the project plan covering forecasting, scoping
  • Planning, scheduling, execution and closeout
  • Ensure that team members understand their authority and responsibility regarding their portion of the project
  • Assume project communication lead role throughout the life cycle of the project
  • Assist in the development of performance metrics and track performance of the projects executed
  • Identify and recommend new processes, techniques and standards that drive performance and process management
  • Identify, prioritize and drive the implementation of process enhancements
  • Streamline and modernize existing processes, and develop / implement new processes, within the System Control department
  • Assist in reviewing and modifying current System Control metrics to align with CE Way methodology and developing new metrics to ensure projects and operations are meeting target requirements
Qualifications for program operations manager
  • Masters Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma or Graduate with relevant Leadership Operational experience
  • Must be willing to work nontraditional hours when required
  • Must be able to effectively communicate strategies / plans (both written in narrative form and in verbal presentations) to senior management
  • This leader must also have experience influencing and working with a wide variety of stakeholders in a cross-matrix environment
  • Exposure on operational risk and control frame work
  • Bachelor’s degree in Engineering or Science or Management or equivalent with a minimum of 12 years of overall experience which include 4 years in a Managerial role
5

Program Operations Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of program operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for program operations manager
  • Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies
  • Plans, directs and monitors operational/tactical activities of Staff
  • Maintains and implements State/Federal mandated changes to the CT Drug Rebate Program
  • Monitors/reports service level agreements for Drug Rebate to customer
  • Execute sparing plans for new, sustaining, and End of Life products, while ensuring product availability for all lifecycle stages
  • Monitor quality of system-generated output for forecasts, transfers, purchases, and suggested stocking levels based on previous utilization, trends
  • Provide manual intervention where appropriate and flag opportunities to improve existing planning algorithms
  • Understand the importance of, and manage the complexities of master data management to maintain a well-functioning planning system
  • Perform routine inventory reviews for obsolescence exposure and risk
  • Manage and improve E&O processes
Qualifications for program operations manager
  • Strong communication skill trait, and proven track record of program management and drive Quality/cost improvement in our external manufacturers
  • Experienced in program management and supply chain management systems
  • Seven plus years of related experience required
  • Minimum 4 years’ experience working in a corporate environment
  • 7+ years engineering, construction, and/or operations experience in gas distribution or related energy field
  • Previous management experience OR equivalent academic education and experience

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