Operations Program Manager Job Description

Operations Program Manager Job Description

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Operations program manager provides thought leadership around the use of healthcare industry standard tools and models (including commercially available models and tools) by leveraging past experience and current healthcare industry trends.

Operations Program Manager Duties & Responsibilities

To write an effective operations program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations program manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Coach, develop, and manage Program Operations Coordinators, mentor Program Operation Managers and quality control screeners
Ensuring the highest quality execution of online projects (including product setup, product page build, proper categorization)
Manage Test Engineering tasks associated with cross functional and multi-site NPI projects
Drive effective controls and compliance, ensuring that processes meet Sarbanes-Oxley
Lead analysis of complex data to identify opportunities and set priorities
Under guidance from members of senior leadership, develops, implements, and administers programmatic workflows in order for course teams to support timely intake and delivery of HarvardX online learning projects across multiple iterations
Works across course teams to provide best practices in evaluating course progress, copyright tracking, archiving and project shutdown
Coordinates timetables for launch and completion of HarvardX online learning projects, working with the HarvardX team and platform partners
Participates in development and maintenance of HarvardX capacity plans
Develops and maintains metrics on level of effort required to create and deliver HarvardX online learning projects

Operations Program Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Program Manager

List any licenses or certifications required by the position: PMP, ITIL, APICS, CPIM, PRINCE, PMI, AHM, ASOTC, MBA, II

Education for Operations Program Manager

Typically a job would require a certain level of education.

Employers hiring for the operations program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Education, Technical, Finance, Management, MBA, Operations Management, Science, Computer Science

Skills for Operations Program Manager

Desired skills for operations program manager include:

Excel
SQL
Access
Unix
Current manufacturing and continuous improvement trends in the industry
Lean methodology and demonstrated ability in goal setting
Broad range project tools
Healthcare industry
Business processes and product cost drivers
Finance

Desired experience for operations program manager includes:

Maintain websites in line with industry best practice accessibility
A BA/BS in Business, required or equivalent professional work experience
Self-motivated, detail-oriented, and comfortable working in a team
BS or MS in engineering or science
Demonstrated strong communications (oral, written, interpersonal) skills at all levels of the Company
Experience in creating and managing complex, cross-team project plans

Operations Program Manager Examples

1

Operations Program Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations program manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations program manager
  • Act as primary liaison to other IT contracts supporting the customer
  • Analyze and review actual service performance against SLAs
  • Provide regular reports on programmatic and inter-contract performance and achievement to the Program Manager and the Customer
  • Manage business and technical aspects and personnel supporting Service Delivery processes for network projects and services, such as engineering studies, network operations and systems development for all project and services life cycle phases
  • Ensure compliance with all customer project engineering and management processes and procedures, and Government policies
  • Serves as policy, procedure and communications liaison to components and functional groups
  • Leads in problem solving and responds immediately to time-sensitive issues, developing solutions that meet client needs
  • Within the Global Operations Strategy & Analytics team, partners with BPI, Reporting & Analytics and Data Science leadership to drive the scoping, planning and execution of key efforts
  • Owns the development of a standard program and project management methodology and creation of templates for Global Operations
  • Work with Process Engineering and Logistics resources in support assigned OEM accounts/projects
Qualifications for operations program manager
  • Self-starter with strong initiative, organizational, conceptual and analytical problem solving skills
  • Minimum ten (10) years program or factory operations experience in a manufacturing environment or working with contract manufacturing partners
  • Ability to work enthusiastically with others
  • Self-confident and resourceful
  • Exhibits initiative, flexibility, and dependability
  • Business acumen / business savvy
2

Operations Program Manager Job Description

Job Description Example
Our company is looking for an operations program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations program manager
  • Ensure process consistencies in the operational development and execution of extended synopsis/protocols, CRFs, clinical plans, Study Reports
  • Ensure product/indication specific therapeutic & regional parameters are identified and standardized within the product/indication
  • Ensure definitions of services and deliverables in outsourcing strategy meet customer's expectation
  • Establish Key Process Indicators (KPI) and Scorecard metrics
  • Establish a program framework which leads cross functional teams to effectively deliver on the mission and goals of the program
  • Orient the team to ensure understanding and alignment in expectations and deliverables
  • Prepare action plans necessary to operationalize outcomes
  • Manage the business process continuously refining, communicating and enabling, as needed
  • Monitor activities and define corrective actions for effectiveness and efficiency
  • Liaise with enablement to ensure execution of activities which drive awareness, understanding and adoption within field, operational and cross functional teams
Qualifications for operations program manager
  • Excellent writing skills including the ability to draft executive level communications white papers and monthly business reviews (MBR’s)
  • Five or more years of direct Program Management experience in a technology organizations with the ability to understand inter-dependencies and drive towards simple solutions
  • Strong program management experience, 4-6 years project/program management
  • Good understanding of opto-mechanical systems and electro-mechanical assembly
  • Good customer interface and negotiating skills
  • Database, word processing, project management software experience
3

Operations Program Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of operations program manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations program manager
  • Achieving and communicating Delivery Commitments
  • Resource requirements support
  • Serving as the Business Unit focal point to Supply Chain Management and Operations for manufacturing transitions and new product development
  • The PI will rely on the Programs’ SME for expert guidance on which projects and procurements are the most critical and most time sensitive
  • The PIT shall interface directly with the COR and the INL/AP Program Office to ensure effective task order management
  • The PI, or suitable designated alternative, will be available at all times to meet with or be called upon by INL/AP, and shall be empowered to respond to emergency situations
  • Lead and execute the launch of a number of new Last Mile Delivery locations across London & the South, with a view to further UK expansion
  • Prioritize projects with biggest impact on our business, propose and obtain approval from relevant functional leaders, and schedule resources
  • Risk assessment, action plans, and communication on all projects
  • Drive adherence to Global Operations Strategic initiatives
Qualifications for operations program manager
  • Self-motivated & results oriented with attention to detail and quality while overseeing and connecting with cooperating departments
  • Creative problem solving skills the ability to ignite the creativity of others
  • Comfortable with ambiguity in a fast pace environment
  • A leader that brings both strategic and tactical capabilities
  • High level of self-training and self-drive
  • Good people management skills / can drive consensus • Detail oriented/ analytical • Cross-functional teamwork and interpersonal skills are a must • Able to define processes and requirements under sometimes ambiguous conditions • Uses data to drive decision making • Prioritize and communicate/ negotiate changes to project schedules
4

Operations Program Manager Job Description

Job Description Example
Our growing company is looking for an operations program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations program manager
  • Articulate the goals and objectives of the programs and how it will impact the business, map out and define the list of dependent projects that need to be completed to reach the overall goal
  • Prioritize actionable business improvement programs based on analysis of customer, stakeholder, and employee feedback
  • Create and maintain executive level presentations for outlining the purpose of the program strategy and associated transformation initiatives for business unit & cross functional review, capital and go-to-market plans
  • Play a leadership role across the broader operations and technology team(s) ensuring alignment to the Business Plans / Strategies, Resources, and Budgets
  • Own and control effective communications to all Stakeholders to secure buy in for program launch
  • Develop and execute communication strategies to ensure program activities, accomplishments, issues, and risks are communicated to executive management, operations executives, project stakeholders proactively
  • Use good business judgment to make timely decisions around priorities, resource allocation and trade off options
  • Build a strong network across solution teams and technology teams and/or locations to facilitate timely issue resolution and help ensure project success
  • Lead large cross-functional projects, end to end, to deploy logistics solutions in Canada
  • Managing a team that works to resolve network problems in a timely way with high quality
Qualifications for operations program manager
  • Able to comfortably and effectively lead and communicate with high level management and international personnel
  • Able to effectively deal with ambiguity
  • Able to anagement multiple priorities or projects
  • Able to effectively apply project management principles
  • Self-starter, able to quickly learn and adapt to new processes, methodologies and technologies
  • Sound understanding of ACE Methodology and Standard Work
5

Operations Program Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operations program manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations program manager
  • Lead testing and implementation of new System Control functionality delivered as part of Energy Delivery short and long term strategies
  • Maintain the EPC Project Management Information System (PIMS) as the primary administrative owner
  • Partner with project teams and business leaders across various work streams to ensure successful execution against planned launch and capability deliverables
  • Evaluate launch requirements against current data models and configuration capabilities to assess complexity, resourcing and potential delivery lead times
  • Drive global launch activities to manage both current and new business models, including development of launch milestones and data plans, management of SKU creation, quality validation, and application of pricing policy
  • Establish and communicate key milestone dates and manage to those appropriately
  • Ensure the accuracy and integrity of product and pricing deliverables at launch and throughout the product lifecycle
  • Identify launch gaps and risks, and confirm that solutions or mitigation plans are captured and in place for launch
  • Effectively manage late requests and escalations, evaluating the need for exceptions and balancing between flexibility and adherence to launch timelines/discipline
  • Triage SKU, Pricing and data flow issues
Qualifications for operations program manager
  • 2+ years of Salesforce.com proficiency
  • Strong program management, and facilitation skills and the ability to support and mentor others in these domains
  • Ability to make discretionary decisions based on appropriate research with involvement as needed by key stakeholders
  • Ability to view the issues end-to-end and develop action plan with tangible deliverable
  • Ability to manage knowledge, replicate best practices to improve process performance
  • Outstanding leadership and analytical skills great communication skills, both written and verbal

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