Client Program Manager Job Description

Client Program Manager Job Description

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Client program manager provides direct supervision and guidance to environmental staff to manage compliance with federal, state and local regulatory requirements for air, water and waste.

Client Program Manager Duties & Responsibilities

To write an effective client program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included client program manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Demonstrate innovative thinking and thought leadership by developing strategy that links to overall division strategic direction
Partner with key line of business leaders to develop, deploy, evolve and continuously manage client feedback programs
Transform data into business intelligence by generating relevant information and recommendations to assist senior leaders and executives in making decisions that impact the client experience
Consult with key decision makers regarding strategic research, planning, analysis and tactics that improve client satisfaction and loyalty, and improve business result
Engage external vendors and thought leaders to understand and ensure the most appropriate loyalty concepts are included in the design of customer experience programs
Review and evaluate vendor Request For Proposals and Statement of Works, and manage programs to budget
Coordinate program leads that manage the various project teams (test development, registration, scoring, reporting, ) and insure workflows and handoffs are efficient and effective
Manage global or regional implementation of functional product initiatives
Serve as main point of contact to schedule, set up, facilitate and host virtual events Live-event production and post-event archiving and editing
Build or manager build process of event pages and custom virtual product pagesEducate clients on virtual products and services, and provide consultative services on program execution

Client Program Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Client Program Manager

List any licenses or certifications required by the position: PMP, PMI, CSPO, SCRUM, PRINCE2, CTP, CAMS, ITIL, CIMA, CPM

Education for Client Program Manager

Typically a job would require a certain level of education.

Employers hiring for the client program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Education, Computer Science, Marketing, Management, Science, Business/Administration, Project Management, MBA

Skills for Client Program Manager

Desired skills for client program manager include:

Clean Air Act requirements with ability to complete regulatory analysis of a variety of air emission sources
Local and state air quality regulations
Appropriate activities and requirements for each phase
Late phase activities
Federal
Related disciplines
State and local solid waste regulations and rules
Strategy
Applicable software's utilized at the customer location
Associated platforms/systems

Desired experience for client program manager includes:

Experience assessing risks and controls
Knowledge of Financials instruments preferably Equity, Fixed Income, Derivative or Corporate Banking productsKnowledge of technical processes – must have interfaced with technology groups and IT implementations
Knowledge of and experience working with business architecture concepts and artifacts such as target operating mode, process model, data model, functional architecture
Have proficiency in the technical elements of the learning and development business, such as needs assessment, adult learning practices, e-learning, and measurement
Experience in a client focused work environment
Ability to work well under deadlines and with simultaneous multiple priorities in a flexible environment

Client Program Manager Examples

1

Client Program Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of client program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client program manager
  • Troubleshoot the event and work with the internal team, vendors or directly with the client to resolve issues
  • Provide final formatting edits to PowerPoint slides
  • Create/edit and upload PowerPoint slides to online console
  • Review marketing materials and Web pages for accuracy
  • Monitor program registrations and performance
  • Build strong and productive working relationships with clients and teammates
  • Launching New Clients
  • Organize requirements meetings
  • Develops and maintains long-lasting and meaningful relationships with clients, industry teaming partners
  • Organizes and contributes to business development activities
Qualifications for client program manager
  • Ability to work independently ability to drive processes and decision-making while still remaining an active member of a collaborative team
  • Advanced-level PowerPoint, Word, and Excel skills required
  • Willingness to travel for training programs (as necessary)
  • 3-5 years of experience in project management, consulting, and/or learning and development (preferred experience/education focused on financial services/investment industry)
  • Minimum of 8 years’ experience as a program manager, product manager, or similar working on widely used customer-facing products or web applications
  • Minimum of 2 years’ experience in managing other program managers, designers, or engineers
2

Client Program Manager Job Description

Job Description Example
Our growing company is hiring for a client program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client program manager
  • Creation of marketing materials and campaign strategy to be approved and supported by UL’s marketing teams
  • Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer
  • Ensure laboratories are performing testing in accordance with Retailer’s specified test methods and test protocols, including turn time requirements and test reporting procedures
  • Continually monitor lab turn times for test and inspection, proactively addressing any concerns
  • Assist Retailer managers in developing and updating specifications, requirements and procedures for new and existing products for testing and inspection
  • Assist Retailer on projects and assignments, such as DataLink systems updates, test report trend analysis, failure ratio assessments
  • Assist Retailer on creating and presenting technical and safety presentations as applicable/needed
  • Attend Retailer product line reviews, and participate in product development meetings to identify potential issues and contribute technical recommendations as requested
  • Review testing documentation and provide assessment of acceptability or make recommendation(s) for improvement
  • Archive, file and maintain test documentation in accordance to Retailer policies
Qualifications for client program manager
  • Minimum of five years management experience of a high volume, multi-faceted operations
  • Program Management with P&L experience is a must
  • Tolling/Transportation experience is a must
  • Bachelor’s or Master’s Degree in Environmental Engineering or related Engineering degree
  • Minimum 15 years’ solid waste experience
  • Experience in developing business plans to achieve functional or cross-functional objectives
3

Client Program Manager Job Description

Job Description Example
Our company is hiring for a client program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client program manager
  • As a Program Manager you will set the vision for the features you own, perform release planning and continuously manage the health and prioritization of your product backlog
  • Work closely with the design and development teams for delivering well-executed capabilities of customer value
  • Anticipate customer needs and proactively plan for delivery
  • Recognize risks proactively and utilize appropriate resources to develop mitigation strategies that minimize customer and operational impact
  • Communicate/disseminate critical information to multiple audiences including executive-level
  • Effectively express ideas and information in writing and orally to individuals and groups
  • Develops and nurtures key client relationships and serves as primary client contact
  • Responsible for winning and overseeing quality mega projects on-time, within budget and to the satisfaction of the client
  • Trusted advisor in execution of Product roadmap, effectively collaborating with Treasury leadership in CB and CIB Treasury Product forums
  • Assuring expectations are set with client for progress review and tracking methodology and for project timelines (including major milestones), cost, scope
Qualifications for client program manager
  • Regularly sells across geographic regions and business lines
  • Bachelor's Degree in Occupational Health, Safety, and/or Environment or related Engineering or Science discipline
  • Travel with overnight stays will be required and may account for as much as 50% of time
  • Ability to visit various types of projects sites in North America where walking across uneven terrain, climbing ladders and scaffolding, entering confined spaces, wearing an air purifying respirator, working in industrial settings, and working in a range of climates may be required
  • Visiting other countries may be required
  • Candidate requires hardlines, toy or equivalent product integrity experience
4

Client Program Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of client program manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for client program manager
  • Top line (volume and revenue) of the KC portfolio
  • Support the commercial activities, maximize the value of the brand and develop the value propositions for the verticals and customers
  • Lead and drive overall target setting process and high level performance management to deliver on targets
  • Support best practice in account management, sales processes and planning cycles
  • Mentor and sparring partner for Safmarine Key Client owners
  • Act as a role model to Safmariners that will share a common understanding of what it means to be a Saf-mariner and how our brand and culture makes a difference
  • Assist with the coordination, reconciliation and integration of functional schedules to create the project control schedule
  • Review schedules, analyze critical path updates, schedule progress, evaluate schedule options, communicate schedule status to client, consultants and others
  • Review for merit and negotiate change orders
  • Creation and execution of detailed project plan for successful 2018 rollout
Qualifications for client program manager
  • Experience in negotiating with and /influences customers and/or organizational leadership to set priorities and solidify relationships
  • Strong ability to analyze and interpret test results and test data
  • Highly organized, ability to prioritize, sense of urgency, and attention to details is required
  • Ability to work productively independently work as a team
  • Ability to build relationships with business , vendor, agent partners
  • Associate degree in textiles or related field
5

Client Program Manager Job Description

Job Description Example
Our innovative and growing company is looking for a client program manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client program manager
  • Direct communication with UL clients to understand their business challenges and identify how UL can assist using digital solutions
  • Direct communication and collaboration with regional business leads in all parts of the world to assist them in introduction of new portal to their client base
  • Direct communication with UL’s Field Engineering teams to assist them in introduction of new portal to clients
  • Regularly interact with senior management on matters concerning project status, client feedback and more
  • Liaise with the project teams and legal and compliance to understand regulatory requirements
  • Identify and map procedures that demonstrate compliance with obligation, and partner with broader Assessment Team members including Legal, Compliance, Risk, and Business to complete procedure sufficiency analysis
  • Understand and assess the adequacy of procedures and controls, identify control weaknesses and provide recommendations to resolve them
  • Partner with Oversight & Control, Audit, Compliance, Risk and Legal on all regulatory matters impacting the sales, client service, and business controls platforms
  • Change agent that can influence the broader control environment and culture
  • Management and execution of contracts and Statement of work per client
Qualifications for client program manager
  • Bachelor's degree from an accredited college or university required with course work in business administration, marketing, or a related field required
  • Ability to assist others identify gaps/issues and recommend best practices
  • Proactive, responsive, and customer service oriented with a strong sense of project ownership and accountability
  • A Bachelor or higher degree in Computer Science or Electrical Engineering
  • Experience as a Program Manager or Product Owner working in a large international company with geographically dispersed teams across multiple time zones
  • Prior experience as a software or hardware engineer working with Audio/Video solutions is preferred

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