Quality Program Manager Job Description

Quality Program Manager Job Description

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Quality program manager provides guidance on our QA/QC program, program management processes and standards of practice including tools and documentation requirements.

Quality Program Manager Duties & Responsibilities

To write an effective quality program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included quality program manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist application developers in identifying and resolving issues to meet project timeline
Continuously improving the process by optimizing reporting and presentation of information
Interacting with various functions and stakeholders (internal and external) to accomplish compliance and implementation of the company's Quality Policy
Assist with the planning, coaching and execution of internal and external quality system and process audits related to the ISO 9001, A-SPICE and potentially other standards
Participate in customer and supplier quality issue resolution
Establish necessary metrics and reports and ensure timely discussions of the risks identified by the Quality team and their escalation if necessary
Support the Chorus 2 tailoring to the context of the program
Participate to the creation of the program plans and establish Quality assurance plans
Support the deployment of processes and establish metrics to monitor process compliance (process evaluation) against previously mentioned plans, following activities defined in the Quality Assurance Plan
As applicable, support, lead, plan and realize audits (configurations, internal or external)

Quality Program Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Quality Program Manager

List any licenses or certifications required by the position: PMP, FEMA, PMI, QC, QA, LSS, ACI, LEAN, SCQI, DMAIC

Education for Quality Program Manager

Typically a job would require a certain level of education.

Employers hiring for the quality program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Management, Business, Education, Technical, Science, MBA, Healthcare, Nursing, Business/Management

Skills for Quality Program Manager

Desired skills for quality program manager include:

Change management
Hospital operations
Managers and caregivers
Patient safety
Excel
QA/QC processes
Six Sigma
Clinic
Construction
Database and presentation software

Desired experience for quality program manager includes:

Participate as appropriate to recurring Program Reviews meetings
Timely preparation of the material for the milestone meeting
Verification of documented evidence
Participation in milestone meeting
Verification and archiving of proper milestone meetings minutes
Following up on actions and decisions

Quality Program Manager Examples

1

Quality Program Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of quality program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for quality program manager
  • Identify risks and issues and establish relevant quality alerts to highlight process deviations creating a risk on the program commitments
  • If applicable, control quality assurance of sub contracted activities
  • Contribute to process improvement on assigned programs
  • Responsible for managing all aspects of product quality planning on UTAS product introduction (UPI) programs
  • Mentor team and partner with Operations, Engineering, and Supplier Quality to ensure effective implementation and execution of product quality planning processes
  • Prepare and distribute WOTC monthly, quarterly and annual reports to management and clients, as required, including Screening, Compliance, Eligibility, Lost Opportunities, Credits
  • Provide planning and scheduling with Quality and ensure timeline adherence
  • Serve as the primary customer interface on Interiors quality issues
  • Serve as Interiors lead in developing internal executive and customer presentations on quality performance
  • Lead customer communications on liability of customer rejections
Qualifications for quality program manager
  • Reviewing contractual quality requests and working with Interiors business unit and site quality managers to support negotiation of acceptable quality requirements, and to develop a quality plan for implementation and auditing, of any unique requirements
  • Assuring proactive quality strategies are planned and implemented by the sites to mitigate quality risk, as appropriate for the phase of the program, and the business unit business plans
  • Drive customer quality performance to “green” on scorecards, by assuring timely awareness of potential customer escapes, and then driving fast containment, root cause analysis, corrective action plans and implementation, utilizing appropriate ACE tools, including DIVE, RRCA and MP, to reduce customer escapes and their impact, and prevent future escapes
  • Collaborate with Central Quality on the development and regular update of a standard electronic package of customer quality data to include quality performance and forecast, containment, corrective and preventative action plans, organizational structure, meeting/communication cadence, audit schedules and results
  • Support Central Quality in the monthly quality reviews with the customer, ensuring that Interiors Quality representatives, including site Quality Managers and Product Quality Engineers, are appropriately engaged
  • Utilize ACE tools to drive process robustness for Customer Quality key processes
2

Quality Program Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of quality program manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for quality program manager
  • Evangelize customer service quality improvements across WW Customer Service Operations and gain buy-in from senior leadership on proposed changes
  • Disseminate program and strategy updates to internal and external stakeholders
  • Ensure Catalog Quality programs effectively scale to meet the needs of the rapidly growing business, including identifying new ways to improve product catlog across our Global Network
  • Engagement with management and executives to identify top issues for program level resolution
  • Deployment of Critical thinking and Problem solving methodology
  • Governance/Develop/Improve Non Conformance processes
  • MAQEA
  • Develop and implement the program-level quality management framework for the entire program
  • Program specific quality Single Voice to Development Team
  • Verify Program specific quality targets to ensure engine capabilities and alignment with goals
Qualifications for quality program manager
  • Must possess a strong sense of urgency & an appreciation for working in a fast-paced, deadline-oriented environment
  • Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish catalog experience standards and processes
  • Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for customer experience improvements
  • Plan and manage parallel projects
  • Remain flexible to changing priorities, open to new ideas and have Associate experience as the top focus
  • A bachelor’s degree from a reputed institution
3

Quality Program Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a quality program manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for quality program manager
  • Project and change management – Acts as an inspirational change agent for regional and local implementation of defined clinical initiative and structures, including current state and gap analysis, oversight of communication and training plans, change planning specific to the needs of applicable sites, and barrier/issue management
  • Achieve Design Quality Targets for engine system and enable successful content execution
  • Review Lessons Learned and customer feedback of previous programs across all regions
  • Ensure best practices are followed in the early program phases to deliver successful development and validation phases to lead to successful on-time vehicle validation
  • Support regional program quality readiness reviews (PSQRR) and feedback into the architecture process
  • Support DFMEA and Robust Engineering activities
  • Performs IPTV , CPV analysis and propose mitigation plan
  • Manage and drive quality initiatives and improvement plans for Account Compliance to requirements
  • Product & Process Change Notice (PCN) & Discontinuations Notice (DN)
  • As a member of Business Management Team (BMT), communicate the Customer Experience (CX) message and provide holistic view of product’s performance the total customer experience
Qualifications for quality program manager
  • Very strong written and spoken English is required
  • Should have background in quantitative decision making, ability to drive business metrics
  • Experience in working with BI/data warehouse tools, databases, and SQL in a business environment
  • A Bachelors or Masters degree in engineering or data sciences from a premier institue
  • Remain flexible to changing priorities, open to new ideas and have seller
  • Experience developing operational process and technologies to drive
4

Quality Program Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of quality program manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for quality program manager
  • Establish quality performance metrics and ensure owning teams drive issues to true root cause solutions
  • As required drive Manufacturing and Design Engineering to determine product specifications and tolerances
  • Work closely with all stakeholders and drive quarterly/yearly KPI’s
  • Develop, test and manage quality improvement processes, including streamlining quality feedback loops to allow for immediate and effective response to issues identified
  • Work closely with Service Operations team to ensure all back end processes and systems are in line with Service Quality initiatives
  • Present key findings and data to the Service Quality Manager and Service Operations leadership teams
  • Develop and maintain a deep understanding of the field/Operations teams and customer needs
  • Work with TPM, PM and Engineering to define your team's strategy
  • Spot and creatively solve complex, cross-functional operational issues, often unique to each project and third-party vendor
  • Liaison to GBU customer satisfaction team on top issues, solutions, and escalations for product lines or platforms
Qualifications for quality program manager
  • Superior oral and written communication skills are crucial
  • Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves ‘getting it done.’
  • Has the ability to partner to build and execute on new initiatives and roadmaps each year
  • Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements
  • Has fulfillment center operational skills to identify and implement solutions that scale with our scale
  • 5+ years in project/program management/Inventory Control/Quality Assurance, or Lean 6-Sigma is required
5

Quality Program Manager Job Description

Job Description Example
Our company is looking to fill the role of quality program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for quality program manager
  • Lead key quality initiatives that will evolve quality management system
  • Lead meetings to drive process discussion, drive decisions with Quality goals in mind
  • Identify risks and develop risk mitigation techniques, Identify, track, prioritize and drive resolution of issues and work to address and mitigate systemic issues
  • Ensure escalations are done in a timely manner to the right individuals
  • Identify and track major milestones for the program and/or project
  • Monitor and measure progress to ensure that the program & project meet or exceed performance target, ensuring that teams document accurate status
  • Uphold the highest standards and clinical integrity in assigned quality, safety, and/or practice initiatives–Maintains professional and industry standards in assuring all clinical decisions, content, and impacts are appropriate in context of professional standards, current evidence-based recommendations, and clinical standards or guidelines
  • Lead and manage nursing and clinical quality, safety, and/or practice initiatives for assigned accountabilities – Plans, leads and manages defined clinical initiatives
  • Coordinate creation of standard processes to promote adoption – Collaborate with Clinical Decision Teams, Nursing Education & Adoption Team, and quality and clinical leaders as applicable to define, create, and provide ongoing evaluation of effective process for adoption of clinical quality, safety, and/or practice improvements
  • Lead by example – Models collaborative, evidence-based, respectful “top-of-license” professional nursing practice
Qualifications for quality program manager
  • Knowledge in software and hardware development life cycle
  • 5+ years' experience as a program manager or project manager in an analytical environment
  • 8+ years of program leadership focused in business, data analytics and operational delivery with progressive levels of responsibility required
  • Experience working with business teams globally
  • Self directed travel as necessary, up to 50%
  • Be able to lead a multi-site business unit and cross functional team

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