Technical Operations Manager Job Description

Technical Operations Manager Job Description

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Technical operations manager provides needed support to meet the applicable Novartis and regulatory requirements for GxP regulated computerized systems projects.

Technical Operations Manager Duties & Responsibilities

To write an effective technical operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included technical operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Participate in studies of new and existing programs to determine feasibility, including organizational, procedural, technical, and fiscal research and analysis, with a goal of improving efficiency, cost-effectiveness, and internal and external customer service
Lead the Technical Operations departments
Working with department supervisors to set department mission & goals, setting expectations with staff on the role of Technical Operations within Turner Broadcasting
Oversee and ensure appropriate processes and documentation are in place, kept up to date, and ensure staff have full understanding
Ensure HR polices are kept current and DR’s communicate and policies are understood by all staff
Lead continuous improve initiatives across departments, process improvements & efficiencies
Responsible for creating and maintaining a high performing & motivated team
Create business cases and quotes as required
Develop strategies to ensure the business is supported for the future
Proactively build relationships with other related departments and the other Directors in T&O

Technical Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Operations Manager

List any licenses or certifications required by the position: ITIL, PMP, CISSP, II, IAT, MBB, CFC, AALAS, FMA, CFM

Education for Technical Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the technical operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Computer Science, Technical, Education, Business, Management, Electronics, Information Technology, Information Systems, Science

Skills for Technical Operations Manager

Desired skills for technical operations manager include:

Software development practices and technologies highly desired
Research & Development process and understands GxP requirements
AWS and Computing concepts
Enterprise applications and reporting development tools applicable to university enterprise architecture
Equivalent regulated environment
Integrated CAFM systems and hand held PDA’s
Online advertising technologies
Research & Development processes and understands GxP requirements
Accessories
Administrative procedures

Desired experience for technical operations manager includes:

Knowledge of ITIL Incident Management and Knowledge Management processes preferable
English native speaker, fluent in spoken and written English
Prioritize promo asset requests and supervise priorities for tech coordinators pushing and pulling files, transcoding, archiving, entering metadata, and locating assets
Assist Director and VP with facility capital and non-cap expense technical projects
Lead and manage geographically distributed DevOps team members providing 24/7 global support
Assign resources to projects and ensuring project deliverables and timelines are met

Technical Operations Manager Examples

1

Technical Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking for a technical operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical operations manager
  • Collaborate with outside service providers, development, infrastructure and database teams
  • Survey and evaluate available technology options
  • Responsive to requests and issues during and off hours
  • Ensure on-call rotation duties are assigned for 24x7 support
  • Coordinates department responses to customer or department issues
  • Creating, compiling and delivering foreign language translated metadata spreadsheets
  • Maintain both labor and non-labor departmental budgets
  • Provide additional support for special events and projects, including auditions, rehearsals and venue/area supervision
  • Actively manage day to day operations of the North America Technical Assistance Center (TAC)
  • Work with on-site supplier personnel to respond to dealership technical and warranty prior approval requests in a professional and timely manner with the highest degree of quality and customer satisfaction
Qualifications for technical operations manager
  • Ability to help develop a DevOps culture, develop DevOps procedures, processes and reports
  • Experience in leading operations support team to manage, monitor, and troubleshoot issues
  • Experience maintaining systems with 24 hour uptime
  • Ability to use a wide variety of open source technologies, virtualized infrastructure and cloud services
  • Strong experience with NoSQL and MySQL
  • Experience building and maintaining server Infrastructure more than 100+ servers
2

Technical Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking for a technical operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical operations manager
  • Champion efforts that create and deliver a positive and rewarding work environment
  • Work with supplier partner to recruit & develop individuals for potential full-time Ford positions
  • Host visits from dealership groups and technical universities and schools
  • Serve as a global resource for TAC process implementation and utilization
  • Oil & Gas Upstream
  • Clients regarding Field Operations and Technology
  • Work with editorial/production to book trucks, satellite space and crews for correspondent/guest inserts from field for pre-tapes and live air
  • Ensure incoming feeds are quality controlled per CNN standards
  • Help director set-up look of live shots
  • Working with the Audio Designer to assign, establish and coordinate IFB and PL lines
Qualifications for technical operations manager
  • Two+ years of hands-on web development experience building web or mobile applications
  • Knowledge of API usage
  • Knowledge of web application hosting
  • Adept at communicating to large groups of people whether in person or electronically
  • Background in MSO Field Operations
  • Experience in service reporting that accurately reflects service performance, efficiency and the cost to serve
3

Technical Operations Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a technical operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical operations manager
  • The ideal candidate should enjoy a balance of strategic thinking and “rolling up the sleeves” to drive tactical issues
  • A “go-getter” approach to take on a range of issues will be critical
  • Develops solid understanding of DBS and its application
  • You will apply your project management and leadership expertise to ensure that your team meets scope, quality, time, and budget targets
  • You will be accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project—while also being responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs
  • As an expert people manager, you will be tasked to for attracting, developing, and retaining talent to build and maintain an effective team
  • You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements, but also adds value to their business
  • You will be able to display your in-depth technical and hands-on knowledge of operation systems, serving as a professional authority, and leading the team during adversity
  • You will be able demonstrate innovative with process and product engineering, while promoting Kaizen principles in project processes and deliverables, setting up foundation practices and standard operation procedures
  • You will prioritize activities (self, team, external) to understand and implement reuse of best practices and follow up on them
Qualifications for technical operations manager
  • Beneficial if holder of California State Pyrotechnical Operations License
  • 10+ years of experience in automotive industry contact center operations
  • Demonstrated track record of contact center process creation, implementation and control
  • Ability to present at and/or facilitate large group meetings (employees, dealers, suppliers, schools )
  • Strong understanding of dealership management structure, operation and practices (specifically how they relate to the Technical Service Repair Process)
  • Comfortable in contacting and talking with dealership and company management
4

Technical Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking for a technical operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical operations manager
  • You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning, requirements, analyzing, defining levels, and so on)
  • You will be accountable for the line operations across accounts
  • You will have the opportunity to create an environment that fosters employee engagement and fruitful employee experiences
  • You will ensure the professionalism and support of the line, including the establishment of effective and efficient issue resolution processes
  • You will use your experience to lead, encourage, and drive an environment of open, transparent, and authentic communication
  • You will have the opportunity to foster strategy and change management by leading changes based on the unit strategy and goals with proper planning and mitigation to achieve the unit objectives
  • Do you want influence strategy, change management, and create an environment that fosters employee engagement? This job is for you!
  • Accountable for writing/reviewing/approval of manufacturing and testing documentation CMC documentation for post-approval changes (incl
  • Analyze and maintain all Client Service Level Agreements
  • Maximize revenue generation to reach long and short term financial projects
Qualifications for technical operations manager
  • In-depth knowledge of and/or experience in working with or for suppliers providing personnel resources
  • Experience and comfort working to daily production performance objectives
  • Internal controls and document controls experience
  • Experience working on a global team to align processes and operations
  • Technical knowledge relevant to Semiconductor technologies for DataComm, Analog & Optical transceiver markets
  • Partners with various cross-functional organizations including Product Operations, GSM, GP&F T&Q , , to drive business success
5

Technical Operations Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of technical operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical operations manager
  • Create a positive work environment through employee engagement
  • Be responsible for planning and directing packaging engineering personnel, complex technical projects
  • Provide departmental technical expertise and company leadership for package development, packaging equipment and validation while collaborating with research and development, marketing, market research, supply chain, process excellence and other affiliated departments and organizations to identify and address packaging needs
  • Manage a team of Packaging Engineers, assuring the development and maintenance of packaging systems to support New Product Development projects, Base Business activities, Franchise initiatives, technical transfers, Cost Improvements and quality and compliance projects
  • Develop and lead strategic packaging initiatives for all OTC Brands in support of the long-term goals of the McNeil franchise
  • Develop and direct short term programs and strategies related to packaging, including but not limited to package development, equipment, and validation
  • Lead and/or oversee packaging equipment and development support to both the internal and external manufacturing network
  • Oversee and/or develop, write, gain cross-functional alignment, and route for approval package development documentation that captures the above end-to-end project specific information
  • Develop plans for team members to include assignment of project priorities and responsibilities while being accountable for the team’s outcomes
  • Be accountable for commitments to projects
Qualifications for technical operations manager
  • Candidates must have at least 8 years of experience in the direct management or supervision of over 20 technical staff including engineers and scientists
  • Must be a graduate of a Bachelor's Degree in IT, Business or equivalent
  • Must have at least 3 years relevant experience as a People Manager - being able to motivate & develop a strong team environment through collaborative and constructive Leadership
  • Strong experience in similar role in a corporate environment with minimum 5 years’ experience
  • Candidates with ITIL V3 certification are preferred
  • High degree of flexibility & resilience to deal with both change, time pressures and geographically diverse regions

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