Technical Operations Job Description

Technical Operations Job Description

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Technical operations provides high quality, consistent responses via phone for escalated (level 2 & 3) technical support issues related to all office automation applications, custom applications, desktop hardware, network and server infrastructure and IT related technologies.

Technical Operations Duties & Responsibilities

To write an effective technical operations job description, begin by listing detailed duties, responsibilities and expectations. We have included technical operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Intermediate level expertise on Excel/Pivot Tables
Ensures regulations which govern possession andcontrol deficits and the short sale of securities are adhered to and properaction is taken to resolve issues in a timely manner
Researches and provides resolutions for systemerrors which cause stock record out of balances
May assist in the installation of new softwareapplications and system enhancements
May perform operational testing of systemenhancements and new software applications for accuracy and usability
Project coordination/implementation as related to newsoftware packages/platforms
Ability to manage/create department specific databases
Maintain all associated queues
Technical responsibility to configure and implement CRM and ecommerce systems including Microsoft Dynamics CRM and Magento
Create sales and marketing related workflows in Microsoft Dynamics CRM and Microsoft Dynamics Marketing to support the sales and marketing teams

Technical Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Operations

List any licenses or certifications required by the position: ITIL, CISSP, MCSP, GIAC, SANS, CISA, CCNA, BICSI, AALAS, NRS-II

Education for Technical Operations

Typically a job would require a certain level of education.

Employers hiring for the technical operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Education, Technology, Business, Information Technology, Information Systems, Science, Associates

Skills for Technical Operations

Desired skills for technical operations include:

Excel
Outlook
PowerPoint
SharePoint
COGNOS
Network principles and tools
Server hardware
Staff Admn
Automation
Word

Desired experience for technical operations includes:

Digital video industry experience required
A minimum of 4 years’ experience working in post-production environment in an operations or technical role preferred
Define and document business requirements and processes, make recommendations after identifying problems
Consult with sales and marketing teams to identify, define and document business needs and objectives, current operational procedures, problems, and input and output requirements
Act as a liaison between departmental end users, IT, and ecommerce in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal performance
Participate in user acceptance testing of new system functionality

Technical Operations Examples

1

Technical Operations Job Description

Job Description Example
Our company is looking for a technical operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical operations
  • Assisting Facility Manager on projects involving integration and expansion of new technologies and equipment
  • Assist with all companywide audiovisual needs and television installation and cabling
  • Duplication of shows and footage to different formats using such machines as HDCAM, Digibeta, Beta SP, D2, DV, and DVD
  • Assist editors with workflow roadblocks using available resources
  • Use of digital/analog video cameras and audio equipment for training potential users a plus
  • Maintain our EFP equipment such as cameras, lighting equipment, and microphones
  • Use programs such as Scheduall to track tape stock distribution, duplication, equipment rental, and transcode tasks
  • Assist Digital Library in tasks such as digitizing of media for digital storage and conform help distribute assets to internal and external customers
  • Assist in the optimization of all media workflows for all departments in VIMN Americas
  • Provide tech support on all AV/Digital video needs in the Miami office and its Media Asset Management and Workgroup Asst Management workflows
Qualifications for technical operations
  • Must be computer literate (Mac & PC)
  • Experience applying SDLC, ITIL, Six Sigma, or Lean methodologies
  • Coordinate release management and operational support for all software deployments
  • Support compliance with regulatory policies related to SOX, PCI and PII
  • Maintain a mission critical software production infrastructure with 24 hour uptime
  • Manage the product release process to ensure releases don't impact production uptime and quality
2

Technical Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of technical operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical operations
  • Provide technical support for site manufacturing activities
  • Interfaces with outside vendors for installation and/or configuration of satellite delivered paid programming
  • Answers queries from internal and external customers regarding operations and procedures for network equipment and application connectivity
  • Define key tasks or activities
  • Ability to deliver high-quality documentation while paying close attention to detail
  • Strong working knowledge on Microsoft Office
  • Performed Unit testing for the jobs to ensure high quality of code deliverables
  • Debug and Resolved the Loading Failures
  • Designing in Tivoli for Scheduling Jobs
  • Set up the Production Environment during Project Delivery to Operations only during Initial runs and presenting KT to Operations team
Qualifications for technical operations
  • 2+ years of experience as a manager on a multi-member technology team, including providing technical work direction and professional development to team members
  • Experience setting up Production Monitoring Systems like Graphite, Nagios, Splunk/ELK
  • Must be self managed, highly motivated
  • Must be flexible and have the ability to work under tight deadlines
  • Must be able to deliver work on time, complete and accurate
  • 8+ years of experience in customer-facing positions delivering technical consulting, with some pre-sales
3

Technical Operations Job Description

Job Description Example
Our company is growing rapidly and is looking for a technical operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical operations
  • Manage the application source code and source code based configuration management systems, Continuous Deployment (CD) pipelines, test automation frameworks, and functional testing suites
  • Stay up-to-date on new technologies and automation techniques to improve the quality and efficiency of our technology operations
  • Manage all production escalations received from various sources either via e-mail or HP SM9 tickets
  • Identify the business impact of each escalation to determine Priority
  • Host the Bi-Weekly Meetings with the Business to discuss status of various production changes
  • Acts as a back- up Communication Officer in sending out notification of Priority 1 and Priority 2 incidents to selected Distribution Lists
  • Ensure all change requests and defects are recorded
  • Assists the Senior Operations Analyst in coordinating after-hours implementation activities
  • Support the Business, Application Managers and TSA’s in resolving production issues
  • Technical Directing live recorded programs, segments, spots, promos and commercials utilizing ROSS Overdrive
Qualifications for technical operations
  • 5+ Years hands on experience with Operations of Mission Critical Software Infrastructure
  • CS undergraduate degree or equivalent experience
  • Experience in technical support, QA, or workflow support
  • Must be able to context-switch and manage multiple partners in parallel across various implementation stages
  • 3+ years' experience working with data feeds
  • Experience working with version control software, GitHub
4

Technical Operations Job Description

Job Description Example
Our growing company is looking to fill the role of technical operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical operations
  • Ability to perform audio duties and show mixing as needed
  • Ability to perform ingest and signal acquisition duties as needed
  • Ability to perform editing duties as needed
  • Maintain inventory and perform daily housekeeping of all switcher effects and banks
  • Maintain strict station quality standards
  • Proactively stay current with production changes, and technology advancements that are designed to improve workflows
  • Willingness to help train colleagues
  • Participate in daily editorial meetings
  • Submit Issue Tracker Discrepancy Report as needed
  • Own the creation of detailed system / design documentation for Digital Energy IT projects
Qualifications for technical operations
  • Hold a BSc or PhD degree in a relevant chemistry discipline
  • Have experience in laboratory based skills including synthetic chemistry and use of analytical techniques
  • Have creativity to identify improvement opportunities and the initiative to see them implemented
  • Support problem and change tickets for client support operations
  • Work to standardize repeatable tasks and steps across multiple accounts
  • Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance
5

Technical Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of technical operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical operations
  • Work with the IT Solutions team and Software / Systems Engineering teams to drive efficient technology and architecture across a global New Product Introduction deck
  • Network engineer, 3rd Line support of internal LAN
  • Storage expertise, installation and administration of backend NAS infrastructure
  • Provide application Support, 3rd Line support of development tools and applications
  • Project Delivery Support, setup of hardware, software and LAN networks for project delivery teams
  • Backup Systems, installation and support of data backup systems
  • Ensure all tasks are carried out with respect to the sites ISO9001 processes and procedures
  • Triage, troubleshoot and diagnoses defects and complex issues reported by clients
  • Provide technical support for multiple products, software and hardware
  • Take care of people management issues, such as HR issues of team members, conduct regular one-on-one meetings and performance management, manage employee grievances, promote team engagement to improve employee motivation and team work, and so on
Qualifications for technical operations
  • 3 years and excellent knowledge of AIX/Linux
  • Firm grasp of state of art and emerging trends in Web technology and web services, video technology
  • Providing tech
  • Previous experience in Xfinity Home and/or commercial fulfillment operations preferred
  • Expert knowledge of supplier and service management gained through working within complex IT environments
  • Versatile team player with good analytical and communication skills

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