Technical Implementation Manager Job Description

Technical Implementation Manager Job Description

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Technical implementation manager provides technical support for hardware and software services including desktop support, Windows Servers, Linux Servers, Mobility devices, Enterprise Printing, support for specialist software applications and systems.

Technical Implementation Manager Duties & Responsibilities

To write an effective technical implementation manager job description, begin by listing detailed duties, responsibilities and expectations. We have included technical implementation manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Plans and executes in alignment with functional processes
The ability to drive sustainable growth
Experience in achieving excellence
Proactive in leading the continuous drive for operational efficiency and process improvement sharing best practise
Possess a dynamic work style that can flex with the changing needs of the environment and organisation
A self starter and innovative thinker who can contribute to the evolution and refinement of the risk and control function overall
Able to think outside of the box and experience in working in a large global organization
Engage with the brands and other stakeholders on a regular basis to stay informed on identity services requirements
Manage feature and product gaps with Gigya to identify short and long term solutions
Maintain the identity services Roadmap and communicate to the brands and the TURNER Data Cloud team on a regular basis

Technical Implementation Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Implementation Manager

List any licenses or certifications required by the position: PMP, PMI, CISSP, CIST, CICA, CCNA, CISCO, MUST, PRINCE2, ITIL

Education for Technical Implementation Manager

Typically a job would require a certain level of education.

Employers hiring for the technical implementation manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Engineering, Project Management, Science, Business, Education, Management, Technology, Computer

Skills for Technical Implementation Manager

Desired skills for technical implementation manager include:

Application servers and enterprise systems
Networking
Scripting skills
Web servers
Complex technical data systems and RF network technologies
Word
Multi-threaded programming and understanding of synchronization issues
Excel
PowerPoint
Windows server applications and tools

Desired experience for technical implementation manager includes:

Review, validate and test new Gigya products
Develop a process to communicate to the brands new products, bug fixes and feature retirement
Document the brands Gigya implementations and maintain a data dictionary
Work with the various groups within Turner to insure implementations and data collection are in compliance
Troubleshoot issues reported by the brands and the TURNER Data Cloud team
Develop a work intake process to prioritize identity services request and maintain the Gigya professional services hours

Technical Implementation Manager Examples

1

Technical Implementation Manager Job Description

Job Description Example
Our innovative and growing company is looking for a technical implementation manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical implementation manager
  • Leads in setting mid to long term third party integrator certification strategy and works closely with our integrators on the delivery of these objectives
  • Regular client contact on variety of issues/topics
  • Measure success by functional outcomes and provides success metrics to management
  • Ensure senior management abreast of developments
  • 2-3 years of operational management experience (credit card or financial services industry preferred)
  • Direct day to day team activities towards organizational goals ensuring execution for functional impact
  • Define objectives, direct resources and provide leadership, coaching and consultancy to team members
  • Proven ability to achieve service results
  • Working with Project Managers, Enterprise Architects and operational teams to deliver IT and infrastructure projects by
  • A problem solver who will take ownership of solutions
Qualifications for technical implementation manager
  • Appropriate project management, IT and/or business qualification with a strong academic record
  • Bachelor's degree in business or technical degree with at least 4+ years of software development, computer operating systems, and payment processing experience
  • Protocol (TCP/IP, FTP, S-FTP, HTTPS, XML, SOAP, ) and network topologies (MPLS, VPN, Internet transport) experience preferred
  • Experience in the POS industry, Stratus and Tandem operating systems/applications
  • Develop trending analysis and review financial aspects of business
  • Strong knowledge of Windows architecture, deployment considerations and structured infrastructure methodologies
2

Technical Implementation Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical implementation manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical implementation manager
  • Develops and revises project materials and maintains project documentation
  • The role works directly with clients on trading room workflow problems, P &L and risk management solutions
  • Drive end-to-end implementation processes - conduct business analysis meetings, create detailed assessments of their current solutions and needs – translating them to the Lifion by ADP solution, conducting gap analysis between clients’ needs and solution capabilities
  • Plan, manage and drive multiple project deliverables using agile software development processes for successful delivery of projects
  • Communicates program initiatives and status across core business units
  • Work directly with Project, Product, QA, and Development teams to ensure that all targets and requirements are met
  • Prepare and maintain program/project plans
  • Shepherd prioritization discussions and maintain the communications framework for these discussions
  • Work with the leads to draft the processes that allow the team to scale
  • Constantly evaluate workflow, and identify opportunities to improve individuals and team efficiencies
Qualifications for technical implementation manager
  • Experience of taking a high level design and producing detailed design documents taking into account capacity planning, server specification, disaster recover, monitoring, security and network requirements
  • Experience of documenting and handing over solutions to operational teams
  • Experience of working with Prince 2 project and ITIL methodologies
  • Managing 3rd party and internal resources to deliver projects
  • Experience of communicating complex solutions to non technical project stakeholders
  • Proven understanding of change management processes in a fully change managed environment (ITIL)
3

Technical Implementation Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of technical implementation manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical implementation manager
  • Maintain a high-level perspective on the overall team health and coach the team towards a vision/model for continual improvement
  • Effectively and proactively communicate risks and issues to affected parties and actively participate in issue and conflict resolution
  • Consider prioritization of standards for enterprise specification work and study conversion needs based on submission schedule
  • Consider prioritization of standards enterprise specification based on new study starts (=First subject first visit) after July 1, 2016 in CDISC
  • Support study conversion –prioritize standards for development based on submission schedule and reporting requirements
  • CDARS (reporting system at Company) CDISC/CAPS implementation – programming development and implementation plan based on priorities noted above
  • Manage customer and internal activities to drive toward project milestones and overall project execution
  • Fully understand customer processes, workflow, and requirements to implement a robust solution
  • Identify and solve complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking
  • Clearly communicate the status of all projects, risks scope creep, change control with implementation, technology and customer dependencies
Qualifications for technical implementation manager
  • Experience of working to aggressive and changing deadlines
  • Microsoft Certified Professional - desirable
  • Any direct experience with QNX is an asset
  • Responsible for the planning and co-ordination for all infrastructure, hardware and software along with Managed Service Agents to support the Enterprise Information solution
  • Responsible for advising Project Managers and Delivery Leads the scope of work, estimating efforts and providing time estimates for new projects and enhancements
  • Working with the BI developers and other staff to coordinate efforts for delivering the right solutions at the right time
4

Technical Implementation Manager Job Description

Job Description Example
Our company is looking to fill the role of technical implementation manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical implementation manager
  • Manage actuals vs budget implementation hours, and communicate revised budgets for any scope change
  • Create weekly status reports for customers and internal business stakeholders
  • Engage with a variety of stakeholders within each customer and Saffron stakeholders to ensure buy-in at all levels within the organization
  • Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met through a more powerful Saffron application
  • Communicate functionality and technical concepts to non-technical/technical users, alike
  • Work to meet deadlines with the cross team members
  • Participate in business processes and technology initiatives to improve business performance
  • Act as liaison and participate in defining solutions to solve complex, multidisciplinary business problems with long term implications
  • Able to prioritize and work on multiple tasks at any one time
  • Able to troubleshoot and solve problems in customer Internal or external focused service environment
Qualifications for technical implementation manager
  • Acting as Release and Cutover Manager for project deliveries through controlled environments
  • Understanding the overall business, application and data landscape in order to assess the impact of change and to resolve technical issues as they arise
  • Working with delivery teams to design scalable, flexible IT solutions
  • Maintaining knowledge of technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
  • Having a very good understanding of packaged goods/distribution businesses and the systems required to run them
  • Adhering to and supporting all IT policies, processes and methods
5

Technical Implementation Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical implementation manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical implementation manager
  • You will be introduced to the customer as the main point of contact once they’ve signed and you will project manage the software integration process get their first campaigns live
  • Once the customer is live, you will hand them off to their Customer Success Manager
  • Lead implementations of electronic Treasury Services products, including ACH, Positive Pay, Check Print, and Lockbox
  • Provide consultative advice regarding the configuration of electronic payables and receivables solutions
  • Scope client requests, translating business requirements into technical specifications for electronic Treasury Services products
  • Own the client experience across the onboarding function
  • Ownership of internal and external communication and status updates
  • Demonstrate creative problem solving and solid judgment
  • Own and escalate risk issues when they occur on a timely basis
  • Troubleshoot customer product issues
Qualifications for technical implementation manager
  • Extensive relevant work experience in a similar environment or having worked on similar BI projects and at the same Global scale coupled with and IT knowledge / support background would be ideal
  • A good technical IT knowledge on the infrastructure side around servers, apps etc and being well versed in this would be advantageous here
  • Some good project management skills would be useful but not essential
  • Proven ability to work directly with users and management to plan and co-ordinate requirements, provide status updates, and build good relationships and good rapport with technical and non-technical staff
  • Ability and willingness to work in a team environment and adopt a culture of ownership, accountability and initiative
  • Promoting cross team, cross functional and cross organization collaboration

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