Manager, Implementation Job Description

Manager, Implementation Job Description

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Manager, implementation provides support for ADP HRMS, ADP Payroll, ADP GL, Concur, Kronos and other related HRMS / Payroll applications.

Manager, Implementation Duties & Responsibilities

To write an effective manager, implementation job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, implementation job description templates that you can modify and use.

Sample responsibilities for this position include:

To motivate, develop and coach the team to deliver a high quality service
To organise and run regular team meetings to encourage knowledge sharing, promote teamwork and act as a central point of reference for all team members
To ensure that any relevant documentation or correspondence relating to companies, that the team is responsible for, is completed and filed in a timely manner
Reporting to senior management any project risks and issues
To schedule and allocate appropriate team resources for required ad-hoc duties
To ensure that the billing for all work undertaken is accurate and is completed each month
To ensure that all processes are documented, meet ISO quality standards and are communicated to the business
To complete standard management reports in a timely manner confirming the team’s progress
To ensure any relevant information relating to the products and problems that may affect all customers is passed to the Product Manager
Participate in Kaizen workshops to drive continuous improvement within the department

Manager, Implementation Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Implementation

List any licenses or certifications required by the position: PMP, FRM, CFA, BCSI, MHE, FPC, CPP, ITIL, SFTP, PMI

Education for Manager, Implementation

Typically a job would require a certain level of education.

Employers hiring for the manager, implementation job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Project Management, Engineering, Associates, Computer Science, Management, MBA, Finance, Business/Administration

Skills for Manager, Implementation

Desired skills for manager, implementation include:

Functional area and related company products
Common human capital management business practices
Various operating systems
Payroll and Benefits policies and procedures
Pertinent ADP HR
ADP Implementation processes and practices
Excel
Payroll
Automatic sortation equipment
Conveyance

Desired experience for manager, implementation includes:

US Business Implementation Team reports to the North America CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in US CMB
Work with implementing new homecare clients to determine their business, financial, operations, and policy needs in order to build a successful foundation for the company's software package
Implement and train clients’ staff members as end users in various software programs
Successfully complete a series of oral presentations in a group environment followed by one-on-one training
Obtain pertinent information that will affect the training, and follow-up on issues or concerns raised during the training period
3-6 years of experience training new end users in home care or health care industry on specialized software products

Manager, Implementation Examples

1

Manager, Implementation Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, implementation. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, implementation
  • Lead implementations for new and existing clients by serving as the main point of contact for the client
  • Define project scope, develop and manage project plans, determine necessary resources and establish project timelines
  • Meet regularly with the client to determine service requirements and expectations for overall satisfaction
  • Meet and communicate deliverables related to the implementation process to the client in a coherent, professional and timely matter
  • Recognize inefficiencies within processes and offer creative solutions to overcome them
  • Work to mitigate client risks and internal risks through comprehensive understanding of all downstream impacts of project components
  • Work with external technical resources, phone carriers, aggregators and partners to move products into production in a timely and predictable manner
  • Facilitate a comprehensive handoff to the Support team
  • Monitor/manage network facilities using various computer-based programs eg.Network X,SAP,HSM, IPAIRS, Network Request
  • Leading on the implementation and maintenance of an information security management system compliant with the requirements of ISO27001 (Information Security)
Qualifications for manager, implementation
  • Spend Vision or VISM knowledge is a plus
  • Knowledge on 3G procedures and protocols
  • Ability to identify & solve complicated problems that require careful analysis by adapting existing procedures, techniques and methods
  • Knowledge on RAN building regulative and local laws
  • Can work extended hours if required
  • Do things proactively under minimal supervision and take result-oriented actions
2

Manager, Implementation Job Description

Job Description Example
Our company is looking for a manager, implementation. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, implementation
  • Responsible for the entry of rate cards onto the system to ensure that merchant invoices are accurate and revenue reports correct
  • Liaising with the merchant in order to get the compliance requirements fulfilled in the shortest time possible
  • Ensuring that all documents are sent to the bank and the bank are informed of the account type, priority and sending them a list showing them that all compliance requirements have been fulfilled
  • Liaising with our Compliance team regarding the applications submitted to them to ensure that all the requirements have been met and if not communicating any amendments needing to be made to the merchant
  • Handling of all Gateway activations and 3DSecure requests from merchants
  • Support the Head of Implementations in planning and prioritising client implementations to ensure revenue optimisation and delivering against agreed client commitments
  • Ensure that each client that is handed over to Client Account Management has met the agreed criteria for handover, such as, the full range of transactions have been processed, reports have been created and validated, authorisation/decline rates are as expected and all necessary hand-over documentation is complete
  • Quickly build and demonstrate expertise in a complex product set, and be able to listen and respond to technical and client enquiries in a professional and skilled manner
  • Developing, maintaining and proactively managing client information, configuration details and organisational data to ensure that the client’s business is understood and clearly documented
  • Lead project planning efforts to determine project scope, staffing needs, and scheduling
Qualifications for manager, implementation
  • College degree or equivalent education/training/experience
  • Proactive and results-oriented with ability to bridge the gap between business and technical stakeholders to effectively and efficiently help define, execute and deliver on a product roadmap
  • Strong work ethic, high ethical values, self-prioritization and time management and an understanding of how to be thorough in research, review and communication
  • Strong executive communication, presentation and writing skills with emphasis on demonstrated ability to communicate the business value of data
  • Ability to function and succeed within a highly matrixed organization
  • Advanced project management skills (develop project charter and scope, allocate resources, track progress)
3

Manager, Implementation Job Description

Job Description Example
Our growing company is looking to fill the role of manager, implementation. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, implementation
  • Hands on ownership of project deliverables and to ensure risks and issues are identified and captured
  • Implementation Governance
  • Strong track record of driving projects to completion
  • Analyse requirements from regulation or customer, prepare technical documentat such as solution proposal, internal technical requriements
  • Work closely with 3rd party Technical developers/contractors internal teams to provide technical solutions
  • Communicate with multiple teams to provide fluidity of information
  • Coordinate post-startup activities
  • Using established tools & processes, act as the key contact between new clients and internal Solium stakeholders to establish project requirements and timelines
  • Leading and executing new client project implementations and providing regular status updates
  • Configuring the Shareworks™ system to reflect the needs of the client’s equity compensation plan and product data
Qualifications for manager, implementation
  • Knowledge/experience of Access Network Provisioning an asset
  • Knowledge of outside plant installation, maintenance or construction
  • Travelling in Canada and USA
  • Proven Project Management experience in managing medium to large consulting projects (ranging from half a million and above) involving a global delivery model
  • 5 years of related experience, preferably in platform/software implementation capacity
  • Experience in creating and implementing digital strategy & roadmap for customers (not sure if this should be there, included for customers)
4

Manager, Implementation Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of manager, implementation. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, implementation
  • Facilitate meetings with clients and internal stakeholders
  • Engage the participation of all team members and manage the goals and objectives for each Implementation
  • Escalate issues to key stakeholders that impact Implementation timelines
  • Travel to clients if necessary during Implementation
  • Fosters an environment that focuses on excellent client satisfaction with integrated processes and outcomes
  • Develop and deliver customized implementation presentations for clients
  • Monitor implementation process, schedule and provide regular implementation status reports to external and internal management teams
  • Maintain updated knowledge and experience in the use of VMS technology, train internal and external clients on VMS technology
  • Serve as project manager for key Cross Country University (CCU) initiatives at WFS facilities, including but not limited to
  • Assess clients work flow processes and explore opportunities for improvement, efficiency and adoption of best practices
Qualifications for manager, implementation
  • BA/BS and/or equivalent education and experience
  • Previous services sales experience an asset
  • A four-year degree from an accredited college or university
  • We are energetic and pragmatic
  • We strive to do the best we can
  • We have a can-do mentality and approach to delivery
5

Manager, Implementation Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, implementation. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, implementation
  • As the hub of cross-functional and cross-departmental communications for the initiatives, you will manage and gate the necessary information to the appropriate audiences
  • You must be able to lead a matrixed technology team in executing the work
  • Not only will the role require managing program engagements to completion, but it will also ensure daily business operations are maintained
  • Finding innovative ways to execute and optimize the operational tasks will also be critical
  • Hire, train, onboard and manage a team of Deployment Engineers
  • Provide daily support and oversight to engineer team
  • Work with Director PMO & Deployment and Project Managers to coordinate project priorities and work flow
  • Work with Director PMO & Deployment to ensure timely delivery of projects, scoping level of effort and resource planning
  • Evaluate, define, document and improve delivery process
  • Ensure standardization of deployment processes, quality and documentation
Qualifications for manager, implementation
  • Exceptional project management capabilities (Professional qualification preferred)
  • Technical degree (CS, Information Systems or Engineering)
  • Self-starter capable of working concurrently across multiple projects in a fast paced environment
  • Proven ability to build and lead teams to concrete and measurable results
  • Detail-orientation with an ability to prioritise and meet aggressive goals
  • Demonstrated track record of proactive customer problem solving

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