Implementation Manager Job Description

Implementation Manager Job Description

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Implementation manager provides treasury services (including internet banking administration and payment processing) and cash flow management processes for the HSBC accounts of the Swarovski Foundation and Swarovski International Limited.

Implementation Manager Duties & Responsibilities

To write an effective implementation manager job description, begin by listing detailed duties, responsibilities and expectations. We have included implementation manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage the technical implementation process for new customers
Integrity of the information
Implementation/rollout experience preferably in a geographically dispersed environment
Willingness to be hands on and get hands dirty
Work with external clients to define requirements, determine workflows, documents, and procedures to verify proper product usage and guide them through the set up process for given product
Create and maintain customer specific project plans to ensure resources are scheduled accordingly to complete tasks and manage client expectations for their online application implementation
Thoroughly test and ensure accurate product set up and drive client enablement by delivering initial end-user training materials
Build strong relationships with client team members
Provide support to customers by answering questions on the function and usage of product and perform some on-site client work an needed
To Hand over all repair tagged faulty units to appropriate internal channels

Implementation Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Implementation Manager

List any licenses or certifications required by the position: PMP, FRM, CFA, BCSI, MHE, FPC, CPP, ITIL, SFTP, PMI

Education for Implementation Manager

Typically a job would require a certain level of education.

Employers hiring for the implementation manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Project Management, Engineering, Associates, Computer Science, Management, MBA, Finance, Business/Administration

Skills for Implementation Manager

Desired skills for implementation manager include:

Excel
Commercial cash management and electronic banking products
HSBC Group capabilities
Adult learning
CMB’s international proposition / product capabilities
PowerPoint
Various operating systems
Word
Payroll and Benefits policies and procedures
Services

Desired experience for implementation manager includes:

Demonstrated ability to strategically utilize Implementation tools such as Microsoft Office, eStart, Main, Payroll
Outgoing, friendly, and confident
US Business Implementation Team reports to the US CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in US CMB
Implementing robust strategic and business plans in a timely manner through effective interaction with multiple, diverse and senior stakeholders against a backdrop of diverse businesses and current challenging political and regulatory environments can be a challenge
In conducting business across countries with cultural differences, there are major challenges in keeping abreast of the local market conditions and economic environment in the countries where CMB (plans to) operate(s) for which the role holder is expected to provide solid support and constructive advice to Senior Management
Canadian Business Implementation Team reports to the Canadian CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in Canada CMB

Implementation Manager Examples

1

Implementation Manager Job Description

Job Description Example
Our growing company is looking to fill the role of implementation manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for implementation manager
  • Identify and manage project stakeholders and impacts on existing services or products to ensure projects do not create any avoidable disruption to business operations or service delivery
  • Managing external audits for ISO business standards
  • Managing and supporting other related business improvement projects as required by the division, including those identified by internal audits or key stakeholders
  • Training and supervision of other members of staff as required in relation to implementing external business standards
  • Reviewing, maintaining and developing procedures, policies and documentation in relation to external business standards
  • Provision of appropriate management information to the Head of Audit and Quality, Director of BIR and other senior management as required
  • Participate in, and lead when appropriate, cross-departmental monitoring and project activity
  • Set client expectations and influence decisions and behaviors by combining disciplined use of the project managers toolkit
  • Tracks, measures and reports on the status of the project
  • Set internal business partners expectations, and influence decisions and behaviors by combining disciplined use of the project managers toolkit
Qualifications for implementation manager
  • Hands on experience with Industry best practices such as ISO27k, SOX, ITIL
  • Must have the highest level of integrity and willingness to work hard
  • 8+ years of Project or Program Management experience with a proven track record of delivering projects on time and budget
  • Full platform/Software development life cycle experience in IT disciplines
  • Specific experience with at least one third-party system and development/delivery of multiple large-scale initiatives
  • Experience with structured project methodologies required
2

Implementation Manager Job Description

Job Description Example
Our company is looking for an implementation manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for implementation manager
  • Identify risks and issues and develop contingency plans
  • Manage the day-to-day details of the project (coordinating with project team members and resource managers as appropriate) including the plan, schedule, resources, task assignments, scope, budget, and risks
  • Lead the effort to find creative approaches to problem solving and quality deliverables supporting business needs
  • Report schedule, budget, and delivery details to project stakeholders
  • Stakeholder Management with all council representatives to ensure their commitment to implementing ChooseCare across to all council Direct Payment users
  • Work with clients to transform and ready their current model for transfer to ChooseCare
  • Liaise and co-ordinate with the programme team to ensure ChooseCare is rolled out to all Council Direct Payment users on time and on budget
  • Plan, manage and implement the rollout of ChooseCare at client sites
  • Ensure clear and regular communications are sent to relevant stakeholder
  • Report rollout progress, issues and risks
Qualifications for implementation manager
  • At least 5 years leadership/management experience - Business process improvement or consulting experience preferred
  • Advanced problem solving and analytical skills, and the demonstrated ability to develop creative solutions - Demonstrated team leadership and delegation skills
  • Use of collaboration, project management and business tools, , MS Project, JIRA, or similar
  • Business operations experience working across business administrative functions, , Legal, Finance, Human Resources, Business and project financial management experience with a strong focus on resource forecasting, budgeting, and reporting
  • Project Management Training/PMP certification highly preferred
  • Comfort level with training in front of an audience
3

Implementation Manager Job Description

Job Description Example
Our innovative and growing company is looking for an implementation manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for implementation manager
  • Responsible for the design and delivery of implementation strategies and processes
  • Responsible for the improvement of implementation processes, developing and documenting best practices to continually improve implementation efficiencies, accountability and the customer experience
  • You will be an advocate of continuous improvement, creating and executing an implementation roadmap to support delivery of our Business Plan
  • You will align the implementation delivery to the changing market and customer requirements
  • Work with client service team members to arrive at appropriate decisions regarding complex plan provision issues and questions
  • Interact with internal departments to facilitate the conversion process and issue elevation as necessary
  • Work closely with Project Manager to develop the project plan for the Implementation
  • Work closely with each new client and internal staff to review all processes and procedures for each system conversion
  • Provide a framework for the proactive and successful management of the Implementation including issues, risks, and deliverables
  • Work closely with new client and internal staff, including IT, for development of business and data mapping requirements for system conversion
Qualifications for implementation manager
  • Fluent (advanced) English language skills (oral and written)
  • Proficiency in Microsoft Office Suite and articulate and clear communication style, both written and verbal, with the ability to provide consultation to partners and customers, while managing expectations
  • Account management skills and the ability to deliver projects on time and within agreed scope
  • 5+ years of progressive supervisory/management experience in a service delivery industry
  • 3+ years of client facing experience with c-level roles in organizations with complex industries
  • Complete new release training on a timely basis
4

Implementation Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an implementation manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for implementation manager
  • Regularly review the Workforce Solutions process guide and update as needed
  • Champion problem resolution, especially if problems occur during implementation
  • Participate, coordinate and lead where applicable in the definition of opportunities for enhancements
  • Disseminated information to appropriate teams in a timely and effective manner
  • Provide appropriate coverage
  • Able to identify and manage project risk factors, lead project issue resolution, document and distribute records of key decisions
  • Actively lead status meetings with the client and project team
  • Individually responsible for the quality and timeliness of all project deliverables, including executing client contracts that bind the bank, the implementation of relevant project management practices (project plans, status reporting, issue tracking etc)
  • Conduct system pilots and gather feedback
  • The Implementation Manager will direct the implementation of strategic initiatives and large scale programs
Qualifications for implementation manager
  • Knowledge of Internet concepts (bandwidth, video streaming, ), and practices and procedures for PC troubleshooting
  • A proven track record in successfully delivering project, implementations and change
  • Bachelors degree or work experience equivalent in Nursing, Pharmacy, Information Systems or related Healthcare field
  • Use tools to assemble equipment
  • The employee is required to stand and walk while onsite at customer location(s)
  • Significant experience in a customer implementation environment
5

Implementation Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of implementation manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for implementation manager
  • Work with Development and Product Management teams to support rollout of new features
  • Manage Deployment Engineer team members
  • Lead team of Project dedicated resources, Project Managers, and Project Specialists
  • Hire, develop, motivate, and manage a team of professionals to facilitate achieving department objectives
  • Ensure that all team members have personal development goals
  • Interface with executives to provide solutions and enable decision-making
  • Ensuring delivery according to project timelines in order to ensure revenue recognition according to forecast
  • Advises clients that have moderately complex setups to create a specialized system configuration for processing
  • Performs Option compares per region throughout the implementation process
  • Assists Data Map team with internal field Options level decision mapping
Qualifications for implementation manager
  • Flexibility to deal with client and internal challenges as they arise, and the ability to develop and implement strategies to overcome these challenges
  • Worked on teams that have used Agile methodologies
  • Candidates considered for hire must pass verification of employment/reference screening and criminal background check
  • Provide regular updates on sales activities and target accounts to Director-Sales & Implementation· Generate daily / weekly / monthly reports pertaining to the above function· Identify opportunities to use available global technology tools and new processes· Communicate customer’s operational requirements to all owned, partner and affiliate servicing locations· Timely delivery of consolidated MIS data hand-off and global / regional / country understanding of data needs
  • Graduate degree from a reputed University· MBA (preferred)
  • Curiosity in data, technology and client business processes

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