Hotel Operations Manager Job Description

Hotel Operations Manager Job Description

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Hotel operations manager provides software application expertise in Warehouse Management System(s), Labor Management System, Transportation Management System, Microsoft Access proficiency, etc.

Hotel Operations Manager Duties & Responsibilities

To write an effective hotel operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Provides operational expertise in the areas of lodging, activities, food , beverage, retail, and special events throughout the organization
Develop and implement beverage menus
Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws employment policies and laws
Assist the General Manager and Assistant General Manager in responding to and resolving guest complaints with Here For You service
Responsible for leading and mentoring the employees while creating and contributing to a world class guest experience
Hire, train, coach, evaluate, mentor and manage employees to ensure they have adequate guidance and resources to achieve performance objectives for success
Ensure standards are met to maintain department objectives, company and department standards, regulatory compliance guidelines and budget to achieve proper management of the department
Establish, monitor and maintain employee schedules while keeping in align with the payroll budget
Ensure accurate and timely payroll reporting for employees
Keep employee records up to date up to and including personnel records, disciplinary actions and accommodations

Hotel Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Hotel Operations Manager

List any licenses or certifications required by the position: CHA

Education for Hotel Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the hotel operations manager job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Hospitality, Education, Business/Administration, Management, Hotel and Restaurant Management, Hotel Management, Administration, Business, Marketing, Culinary

Skills for Hotel Operations Manager

Desired skills for hotel operations manager include:

Microsoft Office
Hotel management system and operations
Front office operations
Microsoft PowerPoint
Outlook
Word and Excel
Internet
Point of Sales systems
Property Management System
Property management systems

Desired experience for hotel operations manager includes:

Bachelor’s degree required with educational discipline in Food Service, Hospitality, or Business Management
Minimum 5 years experience in a hospitality environment
Minimum 5 years previous experience in creating and managing a department budget
Two years previous hospitality experience in resorts required
Minimum of five years work experience in hotel management
Minimum of two years experience at an upscale brand property within the past five years

Hotel Operations Manager Examples

1

Hotel Operations Manager Job Description

Job Description Example
Our company is hiring for a hotel operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hotel operations manager
  • Maintains a working knowledge of the property, special events on and near property, in order to advise guests and employees of same, and assists whenever possible
  • Develops SOP's and maintains a thorough and complete knowledge of all departmental and company procedures and assists in the administration of the hotel operations
  • Handles all guest requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated
  • Monitors cashiering transactions and post charges to guest accounts while making adjustments and corrections as necessary
  • Recommend new equipment and amenities to ensure safety and service objectives are met
  • Assist with the monitoring and ordering of operating supplies to ensure proper control and that the needs are met for the department along with the ability to facilitate guests' needs, and maintenance of quality standards
  • Assist with the evaluation and implementation of service and revenue programs such as up-sell incentives to promote quality and profitability in all areas of responsibility
  • Ensure the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed while coordinating the efforts with the Hotel Operations trainer
  • Assist with training, facilitation and coaching direct reports in understanding their jobs and providing clear expectations
  • Facilitate the flow of information throughout the department, by assisting in organizing and presiding over daily pre-shifts, regularly scheduled meetings with all employees under his/her span of control
Qualifications for hotel operations manager
  • Provide exceptional service to guests and employees, while taking responsibility for guest relations as applicable
  • Assist with the oversight of the Group arrival/departures including blocking, pre-key, satellite check-ins and attends Pre-Cons as requested by the Sales Team
  • Able to develop and monitor all guest correspondence and guest recovery programs including telephonic, email and/or mailed comment cards
  • Lead a team of 3-5 employees including performance metrics, accountability, coaching, and counseling
  • Design, implement and document processes and controls for Merchant Accounts Payable Hotel and Car verticals
  • Identify process-cycle errors through audit and/or review of procedures and recommend areas for improvement
2

Hotel Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of hotel operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel operations manager
  • Interact with both internal and external auditors, coordinating necessary documentation for audits
  • Day to day activity of credit card dispute team responsible for communicating directly with hotel vendors and credit card issuer on recovery of credit card overcharges
  • Work directly with company supply team to onboard new suppliers and/or inventory sources
  • Develop and manage the implementation of process improvements by working with company systems team
  • Ensure accounting policies and revenue recognition for each inventory source is followed
  • Responsible for Accounts Payable balances and reconciling items and work with accounting staff to ensure Merchant Accounts Payable is recorded properly
  • Ensure that the reconciliation teams process supplier invoices timely according to SLA agreements
  • Responsible for supervising day to day operations and managing staff for the Hotel
  • Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing
  • Responsible for maintaining maximized occupancy and revenue for Hotel operations
Qualifications for hotel operations manager
  • Experience managing system implementations
  • Professional and leadership skills
  • A solid comprehension of related industry practices and company policies and procedures
  • Bachelor's degree or equivalent years of relevant work experience required
  • 5+ years of hotel sales experience as a Director of Sales required at select service hotel or above
  • Must be able to work a flexible schedule, travel up to 50% of the time
3

Hotel Operations Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of hotel operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hotel operations manager
  • Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
  • Monitoring hotel impacting projects, guiding project teams through the relevant ‘Hotel Ready’ stage gates and ensure simple and easy implementation for hotels
  • Helping project teams complete all relevant ‘Hotel Ready’ documentation including guidance on how best to document their projects for corporate operational team’s and hotel audiences
  • Owning the Global Operations Calendar (which shows the timing of all projects into hotels), making sure it is up to date and regularly distributed to the regions
  • Working with the Operations Network across the regions to help align the regional Operations Support teams around global projects requirements and improve our delivery of global project into hotels
  • Working with the Director of Global Operations and Head of Global Operations to provide advice and operational guidance to key global projects
  • Ensuring provided advice and operational guidance is understood, followed and implemented by project teams running hotel impacting projects
  • Responsible for operational, service and presentation excellence – specifically in Reception, Housekeeping, F&B Service and Leisure facilities (pool, recreation and entertainment)
  • Co-ordinate the planning of operational staffing, systems and procedures for the hotel
  • Ensure profitability of each department by providing leadership and support to the Heads of Department
Qualifications for hotel operations manager
  • Strong Computer skills, Solid customer service and strong verbal communication skills
  • Contribution to Team Success
  • Computer literate (excel, PowerPoint, Adaco, Opera, market boomer, word, FoxPro, adobe, Photo editor)
  • Participates in multi-skilling philosophy
  • Public areas
  • Linen room management
4

Hotel Operations Manager Job Description

Job Description Example
Our growing company is hiring for a hotel operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel operations manager
  • Participate in guest and sales activities that promotes the hotel product and its services
  • Manage relationships throughout the business and challenge conflict and assist managers in establishing the culture in accordance with company Vision and Values
  • Ensure all hotel SOP’s, Risk Assessments and training (generic and specific) are carried out, reviewed, updated and recorded
  • Establish and promote an environment which encourages input, initiative and creative approaches through coaching, review, target setting, feedback and team area ownership
  • Manage direct reports to create a plan of personal career and succession development to ensure continuous personal and pipeline growth
  • Manage the senior rota and senior cover activities with on duty and on call support shifts
  • Ensure that the hotel operates effectively on a day to day basis, in line with company and brand standards, and that the appearance of the hotel creates a professional impression to guests and employees
  • Proactively monitor employee performance throughout the hotel, advising and coaching line managers as necessary to ensure appropriate actions are taken to redress any poor performance, and to recognize superior performance
  • Understand and lead the hotel Safety Health and Environmental Plan in line with company policy, keeping self-up to date on legislative changes
  • Produce and update departmental risk assessment and train the team against them
Qualifications for hotel operations manager
  • Provide input to the Senior Director of IT team on IT staff performance as observed in hotel openings or special projects
  • Critique vendors and service providers and identify requirements for improvement or replacement
  • Synthesize feedback from hotel systems owners and disseminate back to the functional lead with IST as input on how better meet business needs
  • Identify emerging hotel related operational challenges and provide recommendations to IT leadership proactively in order to minimize risk
  • Interact with the Global Helpdesk team to identify issues that drive hotel support calls and devise ways to prevent them through improved documentation, technology enhancements or general education
  • Strong technical writing skills and experience
5

Hotel Operations Manager Job Description

Job Description Example
Our company is looking to fill the role of hotel operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hotel operations manager
  • Be fully aware of and adhere to Health and Safety and Fire procedures as laid down by the company
  • Carry out Health and Safety training as required
  • Ensure that the hotel is fully compliant with brand and company operating procedures
  • Ensure that all documentation in relation to Health and Safety issues is maintained and up to date
  • Control departmental payroll by ensuring the control of overtime, recruitment, casual labor, sickness, in line with company procedures
  • Have a flexible approach to the hours you are required to work, understanding Early and Late Duty Management shifts are a key component of this role as are occasional night management cover shifts or inspections
  • Deliver against guest expectations as evidenced by mystery shops and all forms of guest feedback
  • Develop a cohesive and trained team who are able to provide superior guest service and maximize revenue
  • Positively approach all sales opportunities in order to maximize hotel revenue to meet & exceed budget leading departmental incentives as approved
  • Consistently improve results in H&S audits, and all other quality measurement tools
Qualifications for hotel operations manager
  • Understand Hotel Profit & Loss accounts providing support to departmental managers
  • Deliver budgeted profit in all departments within responsibility through effective revenue gain and cost efficiency
  • Take an active role in the annual budgeting process
  • Maintain a high level of competitor awareness and local trends
  • In partnership with Finance and Profit Protection, implement all necessary controls to ensure 100% revenue capture, minimize or eliminate opportunity for loss, damage or fraud with audit process to support
  • Exceed targets within company set-out formal audits, including Health and Safety, HR, Finance and Control, Operations

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