Hotel General Manager Job Description

Hotel General Manager Job Description

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Hotel general manager provides administrative and project support to the department heads and senior management using intermediate to advanced MS Office Skills (Word, Excel, MS Project and/or PowerPoint.

Hotel General Manager Duties & Responsibilities

To write an effective hotel general manager job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel general manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Approves assigned employee payroll documents, payables
Directly supervises, and manages the business activity of the hotel
Creates, monitors, and reviews a variety of business reports such as sales reports, inventory reports, budget reports
Meet or exceed Gross Operating Profit (GOP) and flow through goals
Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation
Achieve and maintain Overall Satisfaction Score (OSS) goals
Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost effective management of the hotel's food and beverage outlets
Achieve satisfactory results on internal audits and Controls Self Assessment (CSA)
Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS)
Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future hotel staffing demands addressing business issues

Hotel General Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Hotel General Manager

List any licenses or certifications required by the position: CHA

Education for Hotel General Manager

Typically a job would require a certain level of education.

Employers hiring for the hotel general manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business/Administration, Hotel and Restaurant Management, Management, Marketing, Finance, Accounting, Education, Hospitality Management, Business, Hospitality

Skills for Hotel General Manager

Desired skills for hotel general manager include:

Hospitality and business management fields
Major areas and the skill to integrate and communicate that information
Personal productivity software
Microsoft Office
Spreadsheet and Outlook applications
Computer and basic programs
Computer systems: MS Excel
Electronic scheduling and e-mail systems
PowerPoint
Word

Desired experience for hotel general manager includes:

Experienced with opening new properties
At least 3-5 years experience as General Manager in 5-star property
A person with high levels of empathy, and the ability to create close relationships
A business manager with exceptional business acumen
Minimum of three years of management and supervisory experience preferred (management experience in the service industry is strongly preferred)
1-2+ years experience working in a guest service oriented Food & Beverage establishment preferred

Hotel General Manager Examples

1

Hotel General Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a hotel general manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel general manager
  • Personally respond to and resolve guest complaints with Here For You service
  • The success and relative performance of the Opening Upscale Extended Stay General Manager will be measured by their ability to achieve the specific performance metrics of their hotel through both the pre-opening and the ongoing operations of the property
  • Through leadership of the hotel management team and collaboration with the corporate and field leaders, the Opening General Manager is accountable for the pre and post-opening performance and development of the hotel’s overall team and all fundamental operational goals and responsibilities within her/his hotel
  • Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets
  • Oversee and supervise all duties performed by all Front Office employees
  • Sets and maintain high level of guest service and responds to social media sites
  • Providing support for the line staff
  • Monitor and maintain property interfaces
  • Coaching, counseling, and disciplining all the shift employees along with the department head
  • Lead the development of a regional strategic plan, in line with the Group’s strategy and region-specific needs, including guidelines for marketing, resource utilization, staffing models in order to enhance market positioning, regional operating profits and service levels
Qualifications for hotel general manager
  • Manage day-to-day operations and assignments of the hotel
  • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness
  • Establish performance goals for employees and provide regular feedback
  • Ensure a safe and secure environment for guests, employees, and hotel assets
  • Using a keyboard to generate correspondence, reports
  • Competitive Salary & Bonus Scheme
2

Hotel General Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of hotel general manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel general manager
  • Lead strategy implementation monitoring through the continuous tracking and assessment of properties KPIs’ achievement against targets in order to ensure ongoing visibility on strategy execution, identify any delays and/ or risks and recommend corrective actions where necessary, thus ensuring that the Region delivers its strategy as per the defined targets, timelines and budgets
  • Lead the ongoing assessment and review of core hotelier and business support standards and practices within the properties, with a focus on operational delivery, resource optimization and guest services, in order to ensure that all regional properties are managed in an optimal manner and accurately reflect the Group’s leading position within the luxury hospitality market
  • Lead and strengthen the Region’s asset management efforts through the review of appropriate preventive and corrective maintenance programs the arbitrage of any capital projects in order to ensure that the properties are maintained as per the corporate standards and that their asset value is continuously protected
  • Lead and monitor the management of hotels’ pre-openings and stabilisation in close collaboration with the Group Development function, advise on construction, conversion or refurbishment projects in order to ensure that opening plans are met and that all assets reflect the brand standards and their intended positioning within the Region
  • Contribute, in collaboration with the Group Development function, to the identification, evaluation and realization of investment and development opportunities for the Region in order to ensure the achievement of the Region’s growth agenda
  • Lead the continuous reporting of the Region’s strategy execution progress and financial performance in order to initiate corrective action if necessary, provide a sound baseline for strategic decision-making and keep leadership informed of key decisions, areas of concern or achievements
  • Making a Connection and showing guests that they are important
  • Monthly business review of room nights and banquet sales to identify need periods and high demand periods
  • Review of pricing in relation to current costs and competition pricing of room rates, restaurant and catering
  • Regular review of sales solicitation activities, room night productivity and group room rates sold by the sales department
Qualifications for hotel general manager
  • High-Street Retail Vouchers and Shopping Discounts – saving you money
  • A proven track record as a General Manager in a luxury boutique or upscale brand hotel
  • Previous experience within a General Manager or Resident Manager position within the Thailand market is essential
  • Strong operational background in Sales & Marketing and Food & Beverage
  • Ability to influence and negotiate with a range of stakeholder across varying levels
  • Experience as a Hotel GM or Asst
3

Hotel General Manager Job Description

Job Description Example
Our company is looking to fill the role of hotel general manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hotel general manager
  • Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone
  • Food and Beverage Management
  • Coordinate with F&B Management the creation and execution of menus, service rituals, promotions and guest loyalty programs for Restaurant and Catering operations
  • Take an active role in working the dining room and banquet facility in support of division management and to develop a relationship with repeat guests
  • Monitor the success of F&B initiatives
  • Regular personal inspection of guest rooms, public areas, back of house, restaurant and banquet space
  • Through leadership, training and setting an example, establish a friendly, courteous, service-oriented approach with guests by staff
  • Property Maintenance
  • Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program
  • Develop a high level of loyalty to the business and to the company in order to reduce turnover and increase employee morale
Qualifications for hotel general manager
  • EU work authorisation
  • Must possess a valid driver’s license and have access to personal vehicle
  • Bilingual (English/Spanish) communication skills preferred, but not required
  • Regularly and personally verify that guests are receiving personalised, thoughtful and generous service
  • Use guest, stakeholder and colleague feedback to make recommendations for improvements that drive performance and enhance the guest experience
  • Ensure that the assets of the Company/Owner are maintained properly and meet Jumeirah brand standards, implementing effective preventative maintenance programmes and initiating appropriate capital expenditure projects in a timely manner
4

Hotel General Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a hotel general manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel general manager
  • Insure an appropriate level of experience, knowledge and ability to meet job requirements for all staff
  • Staff Evaluation
  • Conduct performance appraisal and personal development plans for leadership
  • Monthly forecasting of revenue, payroll and cost expenditures
  • P & L Statement Critique
  • Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business
  • Cost Controls
  • Review controls and assure adherence at all times in order to protect the hotel's
  • Property/assets
  • Wage and Salary Administration
Qualifications for hotel general manager
  • Conduct frequent and thorough inspections of the different hotel operations to ensure they are well-managed and optimise capabilities and resources
  • Act as a role model for all colleagues, clearly demonstrating the Jumeirah hallmarks, guiding principles and leadership competencies, and ensuring they are embedded throughout the hotel
  • Lead, develop and inspire the hotel management team, encouraging accountability for team and individual performance
  • Actively participate in recruitment, succession planning and talent development for the hotel management team to ensure the Jumeirah culture and brand promise are supported
  • Ensure learning and development opportunities are provided for all colleagues, to develop capability and skills and to support colleague growth
  • Drive a recognition culture through appropriate celebratory events, teambuilding, and recognition initiatives, and foster diversity, cultural and social awareness
5

Hotel General Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of hotel general manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hotel general manager
  • Maintain credit policies at Front Office, Sales and Catering
  • Rooms Management
  • Regular review of Front Office results in order to maximize room revenue
  • Development of the Front Services team to provide personalized service through the hotel bell, driver, doorman and butler staff
  • Support the Hotel Manager in leading the housekeeping team efforts to provide a clean, upscale and safe environment for all guests
  • Represent the hotel, restaurant and catering operation in the local community
  • Assure that all Company policies and procedures are fully implemented throughout the hotel
  • Assist with managing overall daily restaurant operations and restaurant staff, including set up and break down, food and beverage service and events
  • Perform daily pre shift line ups with staff
  • Manages an effective balance between the owner's interests and the company’s interests
Qualifications for hotel general manager
  • Bachelor’s degree required.College transcripts will be required during the interview process
  • Bachelor's preferred along with two to four years related experience and/or training
  • Committed and passionate about F&B
  • Knowledge of Italian, French, Spanish, German languages desirable
  • Strong catering, cash sales, beverage and systems (property management systems) experience preferred
  • Hotel rooms and facilities experience preferred

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