Hotel Assistant Manager Job Description
Hotel assistant manager
provides leadership and direction to all Hotel Operations on the vessel for Food & Beverage, Guest Services, Housekeeping, Laundry, Entertainment, Retail and Spa concessionaires.
Hotel Assistant Manager Duties & Responsibilities
To write an effective hotel assistant manager job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel assistant manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure that s/he and the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
Assist HSE Manager in developing & implementing Jumeirah Health, Safety and Environment Management System for Jumeirah Beach Hotel, producing appropriate report for the Senior Management (corporate Management & Business unit management)
Review standard health and safety documentation in line with Jumeirah HSE MS as required
To ensure that maintenance issues have been reported and repaired to ensure guest satisfaction and staff efficiency
Assist with scheduling for all areas of Housekeeping and Front Office operations
Works closely with Front Office Manager and Director of Housekeeping to ensure all company standards are met and company culture and programs are supported and encouraged
Ensure proper training of all employees working in front office and housekeeping areas
Indirectly responsible for overseeing the other hotel departments, such as, Security, Engineering, Reservations, and Housekeeping
Check no shows and contact Housekeeping
Responsible for the operation of the outlet, events and its organization according to the Lifestyle Society policy and the operational targets
Hotel Assistant Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Hotel Assistant Manager
List any licenses or certifications required by the position: TIPS
Education for Hotel Assistant Manager
Typically a job would require a certain level of education.
Employers hiring for the hotel assistant manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Hospitality, Education, Business/Administration, Management, Hospitality Management, Business, Hotel Management, Hotel and Restaurant Management, Restaurant Management, English
Skills for Hotel Assistant Manager
Desired skills for hotel assistant manager include:
Budget management
Daily management of all areas of operations involving human resources
Food and beverage
Housekeeping
Maintenance
Microsoft Office Suite
Personal productivity software
Sales Pro software
Comply with all hotel/departmental policies/service procedures/standards
Health
Desired experience for hotel assistant manager includes:
Live and represent the healthy lifestyle aspirations of The Lifestyle Society
To communicate with the Group Executive Chef Talise Wellness/Manager, Chefs, and F&B management to discuss menus, marketing strategies and guest feedbacks and concerns
Participate in staffing requirements for the outlet to ensure the right caliber of staff is selected to meet company objectives
To control standards, performance, employees' conduct, dress code, appearance, sanitation, , according to established policies
Posses the ability to budget and control expenses
Maintain standards and overlook the superfood / Protein Shake bar at it’s best service
Hotel Assistant Manager Examples
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Hotel Assistant Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a hotel assistant manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hotel assistant manager
- Coordinate with external HSE consultant as required, inclusive of booking of flights, arranging accommodation and any other related activities
- Maintain adequate stocks of stationery and office supplies
- Communicate new or amended procedures to relevant departments/colleagues in a timely manner
- Ensure all documents, records, reports, publications, etc are professionally organized & maintained
- Ensure up to date list of all files is produced & maintained, including title & file identification alphanumerical code
- Provide other administrative support & assist in other section tasks as directed
- Schedule and arrange to purchase approved Capex items, budgeted items, including equipment
- Obtain quotes for the purchase of items & services with Purchasing & produce purchase requests
- Create and maintain appropriate documentation for both departments on the Document Management System (DMS)
- Create, develop and maintain Group HSE Team site on Mercury, ensure all information is correct and up to date
Qualifications for hotel assistant manager
- To ensure that all colleagues have an annual appraisal
- To ensure that all furniture and soft furnishings have a specific cleaning programmes and that it is adhered to
- To ensure that all store rooms are kept tidy and in good order
- Able to guide, direct, and motivate subordinates
- At least 1 or more years of supervisory experience in the hospitality industry
- Supervise and assist as necessary with all operations which may include line set-up and restocking, food preparation, customer service, cleaning, expediting food orders from back of the house, dishwashing, hosting, waiting and bartending
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Hotel Assistant Manager Job Description
Job Description Example
Our company is looking to fill the role of hotel assistant manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel assistant manager
- To study and evaluate the operation of the Housekeeping Department, and suggest improvements to the Executive Housekeeper
- To assign duties and responsibilities to subordinates and assist the housekeeping colleagues in their duties
- Have excellent service skills
- Be an exceptional Manager with a hands on approach
- Good understand of P&Ls
- Drive service and maintain standards in high volume sites
- Advising customers on wine selection
- Overseeing client bookings & reservations
- Organising the daily and weekly rotas for the Restaurant's staff
- Ability to create a great atmosphere and unforgettable dining experiences
Qualifications for hotel assistant manager
- Minimum 3 years’ experience in Banquet, preferably in a luxury environment
- A Recognized Degree in Finance or Accounting
- Ability to train and supervise colleagues in the department
- Previous Accounting experience up to finalisation (minimum 2 years)
- To achieve Green rating forSLA deliverables
- Employee Engagement scores
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Hotel Assistant Manager Job Description
Job Description Example
Our company is looking for a hotel assistant manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hotel assistant manager
- To interact with individuals outside the hotel, such as supplies, contractors, and competitors
- To maintain records of all ‘rota’ cleaning work, window cleaning, carpet shampoo, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general suite cleaning
- To conduct inspection of corridors, service areas, pantries, staircases and public restrooms to ensure proper cleaning
- To ensure that all suites are inspected thoroughly and complete
- To handle guest complains in accordance with hotel policy, reporting all complaints to Executive Housekeeper or Assistant
- To assist the Executive Housekeeper in the administration work concerning the department and ensure affective handovers are produced
- To oversee the CUE delivery by the CUE champions each day
- To assist team leader while they deliver CUE training
- To plan monthly training schedule in coordination with Assistant Executive Housekeeper, focusing on the training needs of the department
- To conduct class room training and on the job training where necessary
Qualifications for hotel assistant manager
- Previous experience in a 5* hotel
- Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent years of work experience required
- Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
- Experience and thorough understanding of Front Office Operations preferred
- Opera and Reserve Knowledge required
- Must have full overnight availability
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Hotel Assistant Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of hotel assistant manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel assistant manager
- Assists with special projects from the Director of Hotel Finance and Assistant Hotel Controller
- Assists in the hiring and termination of designated employees
- Reviews and posts financial transactions reconciles balance sheet accounts at month-end
- Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate
- Must have the ability to promote positive, fair, and ethical relations with all team members, with all Wynn contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Wynn brand
- Manages all scheduling, and training programs of the Front Desk and Hospitality Services Agents
- Monitors employee performance and encourages improvement
- Creates and delivers daily pre-shifts and training topics
- Interacts positively with customers and takes action to resolve problems to the satisfaction of parties involved
- Handles customer complaints and participates in hotel quality forum focusing on continuous improvement
Qualifications for hotel assistant manager
- Minimum 3 year as Assistant Restaurant Manager or Senior Supervisor
- A Bachelors’ Degree in Hospitality Management is preferred
- High School Diploma or equivalent is required and two (2) years of front office experience in a leadership role or an equivalent combination of experience of education and experience
- Proficiency in LMS and MMS or similar hotel computer systems also required
- Minimum of 1 year experience in similar role
- Prior experience in a hotel operations and/or management role preferred
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Hotel Assistant Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a hotel assistant manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel assistant manager
- Schedule the Guest Services Associates to meet the needs of the Resort
- Assist in maintaining continued training for Guest Services Associates
- Ensure the satisfaction of all guests by ensuring the timely resolution of all guest/owner issues
- Prepare daily reports as directed by Guest Services Manager
- Perform daily checks of all audits to ensure SOPs are being followed
- Provide input into the development of Guest/Owner relation programs
- Ensuring the team day to day focus is driving resolution to technical incidents
- Supporting the Senior Manager to identify gaps within the team, and introduce improvements
- Managing our suppliers ensuring they consistently deliver great service at or above contractual SLAs
- Driving improvements in customer satisfaction
Qualifications for hotel assistant manager
- Conduct menu analysis, and demonstrate the Company product capability with support of internal Chef Team
- Ability to defend, and neutralize objections or competition thru strategic planning
- Candidate must possess at least Diploma or Bachelor's Degree in any field of studies
- Minimum three (3) to five (5) years with relevant Account Management/Field Sales experience
- Working knowledge and experience in food services, hotel or foods and beverages industry
- Excellent customer relationship building/management and selling essentials