Hotel Operations Job Description

Hotel Operations Job Description

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Hotel operations provides leadership to hotel management teams to successfully implement Rooms & Retail (front office, housekeeping) initiatives and programs.

Hotel Operations Duties & Responsibilities

To write an effective hotel operations job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Managing associates in a upper luxury brand in order to attract, retain and motivate the employees
Look for more efficient and effective ways to provide services to our hotels and owners
Act as Manager on Duty when there are no managers present
Adheres to guest service requirements
Adheres to, interpret, support, and explain established company policies and procedures applicable local, state, federal and other regulatory procedures
Conducts and attends all regular departmental meetings other related meetings
Must be able to work flexible hours including evenings, overnight shifts, weekends, and holidays
Keep abreast of occurrences within Hotel Operations and oversee completion of all details, duties, and functions relating to the Hotel
Analyzes historical data, consolidates budgets, performs payroll analysis and weekly payroll functions for the Executive Office and Food & Beverage departments, reviews computer programs, participates in hotel reporting process, upload reports and other duties as needed
Review SALT reports, Guest Assistance logs and social media sites daily to identify any action items

Hotel Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Hotel Operations

List any licenses or certifications required by the position: CHA, QSA, PCI, MBA

Education for Hotel Operations

Typically a job would require a certain level of education.

Employers hiring for the hotel operations job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Hospitality, Management, Business/Administration, Hotel and Restaurant Management, Education, Marketing, Hotel Management, Business, Administration, Business/Management

Skills for Hotel Operations

Desired skills for hotel operations include:

Microsoft Office
Internet
Hotel management system and operations
Outlook
Excel
Microsoft PowerPoint
Word and Excel
Front office operations
Aspects of Hotel Rooms Department
Assists whenever possible

Desired experience for hotel operations includes:

Minimum 7 years of experience working within highly regulated, government-influenced marketplaces, demonstrating the ability to build close relationships with public sector decision makers
Two (2) to three (3) years experience as a Front Desk and/or Housekeeping Manager
Assists in the ordering and inventory of Food & Beverage supplies including culinary items
Personally greets all visitors to the Executive Office in a courteous manner
Handles individual reservations for VIP clients
Records minutes of internal and external meetings and accurately transcribes and distributes appropriately

Hotel Operations Examples

1

Hotel Operations Job Description

Job Description Example
Our company is looking to fill the role of hotel operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hotel operations
  • OValet/Bell
  • OAnswering phones
  • OCleaning of rooms/public area
  • OAssistance as requested
  • Ensure the operations staff, supervisors and management are properly trained to standards and properly equipped to execute day-to-day responsibilities
  • Maintains and monitors occupancy data, and assists in maximizing room revenue through revenue/yield management
  • Monitors upsell program to increase revenues
  • Issues coaching/discipline as necessary to team members
  • Issues reviews as needed based on position
  • Ensure that All-Star Service Standards are consistently delivered to increase customer satisfaction throughout the property from arrival to departure
Qualifications for hotel operations
  • Must be available to work extended hours, nights, weekends and holidays
  • Ten years of experience in hospitality management preferable cruise lines, hotels, resorts
  • Five years of managerial experience as a Hotel Director or General Manager
  • Work experience with a diverse multicultural work force preferred
  • Previous exposure to worldwide operations a plus
  • Bachelor degree from a hospitality college or university
2

Hotel Operations Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of hotel operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel operations
  • Review and respond to daily operational demands as it relates to the hotel, including guest challenges and responses
  • Conduct interviews to hire the top applicants for open positions and has hire/fire authority
  • Review and modify department schedules as needed based on business
  • Conduct and/or participate in daily stand-ups/pre-shifts departmental meetings to ensure that effective communications consistently disseminate to supervisors and front-line team members
  • Review, research and analyze department expenditures as needed
  • Ensures succession planning for the departments in Hotel Operations
  • Work on implementing new technology and processes to keep the hotel on the forefront of new innovation
  • Partnering with department heads, monitor and develop supervisors and team members through couching, counseling, evaluations and delivery of recognition and rewards
  • Develop network to create a pipeline for high turnover/hard to fill positions
  • May conduct phone screens for specific positions as needed
Qualifications for hotel operations
  • 5 years Shipboard experience preferred
  • Enrolled in, or graduate of an accredited university with an interest in hospitality/hotel operations or casino operations, or the internship focus area
  • Assist with additional HR responsibilities as needed
  • Knowledge of current employment laws (i.e., EEO, ADA, Affirmative Action)
  • Bachelor’s degree preferably with emphasis in management, business, finance OR an equivalent combination of education and experience
  • Studying hospitality or related major preferred
3

Hotel Operations Job Description

Job Description Example
Our company is growing rapidly and is looking for a hotel operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hotel operations
  • Provide CEO/ COO/ CDO key insight and root causes on owner issues that may / will escalate beyond SVP Company Managed Hotels Operations and recommendations on the best course for resolution
  • Acts as a senior leader to hotel teams
  • Ensures responsible financial management of assigned hotels at all times
  • Drives guest satisfaction by maintaining product and service quality standards
  • Provide strategic direction based upon observations and in compliance with the company’s overall goals and objectives – ability to establish a vision and objectives for for key Hotel Operations departments, including but not limited to Front Desk, Reservations, Guest Relations, and PBX
  • Develop and execute strategic plan consistent with the annual business/marketing plan
  • Provide oversight for the operating margin of applicable departments understanding top line revenue growth opportunities controlling costs in order to maximize EBITDA
  • Maximize hotel occupancy, rate and revenue, participates in all strategic sessions to establish forecasting metrics and provide input regarding the direction of hotel occupancy and yield
  • Provide leadership and direction in the development, execution and measurement of guest service standards within the Hotel Division consistent with the company’s core standards
  • Develop the design, facilitation, and coordination of all Hotel Operations’ training programs to support the core values and guest service culture
Qualifications for hotel operations
  • BA or BS degree in hospitality, finance, Engineering or analytical related subject
  • 3-5 years' Director level experience in a hotel's Rooms Division
  • Minimum 1 year experience in a full service front office
  • Minimum of 2 years direct responsibility for budgeting and forecasting
  • Management or Director level experience in a property of at least 200 rooms
  • Studying Culinary or related major
4

Hotel Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of hotel operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hotel operations
  • Ensure that staffing levels match business demands in relation to the pre-established productivity standards
  • Work with Sales and other service departments to understand the VIP guests, and direct/develop programs to ensure overall guest satisfaction
  • Understand the DOR and make changes based upon observed trends
  • Evaluate, correct and/or modify systems and structures that create problems or impede commitment to excellence in service
  • Monitor, document, and notify the General Manager of any problems that may impact or jeopardize the achievement of current future departmental objectives
  • Monitor and reinforce high standards for the property by reviewing and evaluating guest comments and complaints, responding as needed, and developing strategic actions plans consistent with the findings
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials whenever possible
  • Director of Houskeeping (1)
  • Hotel Ops Manager (1)
  • Director Front Services (1)
Qualifications for hotel operations
  • Minimum 7 years of service experience is required
  • Capable of a 5 - 6 months commitment
  • 5+ years experience operating a corporate global hotel program including a global RFP
  • Excellent vendor negotiation and management abilities
  • Project management and problems solving expertise
  • Experience driving technology solutions to increase productivity
5

Hotel Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of hotel operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel operations
  • Division Training Development Mgr (1)
  • Ensures hotel leaders are driving increased levels of technology use (GEM, Colleague Advantage, Reimagining Check In, ) to positively impact NPS and supporting metrics
  • Develops the global delivery of Guest Services and Operations across our fleet of 17 ships, including front desk, housekeeping operations, customer service, charters and groups in a global deployment environment
  • Provides leadership direction for the transformation of Guest Operations’ personalized interactions through the enablement of the OCEAN platform and OCEAN Medallion
  • Ensures that all product quality and service standards for all Guest Operations teams are properly communicated to the front-line teams and consistently delivered, leading to achieving and surpassing NPS targets and other guest satisfaction metrics
  • Partners with senior management, direct reports, and business partners to seek, evaluate, test and implement new products & programs designed to generate revenue and enhance the guest experience
  • Helps lead digital transformation and personalization efforts, together with our next gen platforms team, to drive improved ROI and our goal of individualized service delivery
  • Proactively drives results in the financial and analytical reporting function for Guest Operations
  • Leads regular meetings with business partners, team members and shipboard management to develop mid to long term strategic plan initiatives that will improved and enhance the guest experience and drive incremental demand and associated onboard revenue
  • Partners with Hotel operations team to prepare thoughtful and timely analysis of all Hotel areas including financial modeling, labor optimization, market trends, cost per occupied room, and capital deployment
Qualifications for hotel operations
  • Knowledge of the GDS, hotel rate display, rate loading and RFP tools
  • Comfort level with hotel and travel data bases
  • Proficient in Mac hardware and applications
  • Ability to work effectively with key individuals in the Global Travel Leadership Team, Finance and other business units
  • Flexibility with travel and work day hours
  • Must be referred to the position through Cultural Homestay International for Work & Travel program

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